Selling Hotel and Car Participant Guide ACG Travel Onboarding Program
Table of Contents Selling Hotel and Car Overview....................................................................................... 2 Selling Hotel and Car Course Goals................................................................................ 3 Selling Hotel and Car Course Guidelines ........................................................................ 4 Selling Hotel and Car Systems........................................................................................ 5 Selling Hotel .................................................................................................................... 6 Hotel Search and Selling Considerations ........................................................................ 7 Selling Hotel Steps .......................................................................................................... 8 Names ...................................................................................................................... 9 Search .................................................................................................................... 10 Rates ...................................................................................................................... 11 Rules ...................................................................................................................... 12 Book and Scripts .................................................................................................... 13 AXIS ....................................................................................................................... 14 Modifying or Canceling Reservations ..................................................................... 15 Selling Car..................................................................................................................... 16 Car Search and Selling Considerations......................................................................... 17 Car Selling Steps........................................................................................................... 18 Names .................................................................................................................... 19 Search .................................................................................................................... 20 Rates ...................................................................................................................... 21 Rules ...................................................................................................................... 22 Book and Scripts .................................................................................................... 23 AXIS ....................................................................................................................... 24 Modifying or Canceling Reservations ..................................................................... 25 Appendix A .................................................................................................................A-1 Appendix B .................................................................................................................A-9 Appendix C ...............................................................................................................A-11 Appendix D ...............................................................................................................A-15 Appendix E ...............................................................................................................A-30 Appendix F................................................................................................................A-35 Appendix G ...............................................................................................................A-37
Appendix H ...............................................................................................................A-38 Appendix I .................................................................................................................A-39 Appendix J ................................................................................................................A-43 Appendix K ...............................................................................................................A-44 Appendix L ................................................................................................................A-46 Appendix M ...............................................................................................................A-48 Appendix N ...............................................................................................................A-49 Appendix O ...............................................................................................................A-53
Selling Hotel and Car Participant Guide Selling Car and Hotel Overview The purpose of the Selling Car and Hotel course is to teach travel employees how to sell hotel and car products to ACG members. The Selling Hotel and Car course includes online learning, virtual, instructor-led, and product and system training. Practice activities allow the learner to complete hotel and car reservations. These activities have been carefully selected and designed to ensure that learners develop the skills and abilities critical to selling hotel and car with the tools provided. 2 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Selling Car and Hotel Course Goals The Selling Hotel and Car course has specific goals that will allow the learner to perform the technical and sales steps needed to sell hotel and car. Identify each computer application used in the selling process and why each is used. Identify the seven steps of the selling process. Validate AAA membership in POC. • Determine if there is a membership upsell opportunity Create a new trip record in AXIS Transfer member information into a Passenger Name Record (PNR) in Smartpoint Search for hotel and car availability in Smartpoint. Understand hotel and car booking details. Sell car and hotel in Smartpoint. • Complete booking information • Add relevant reservation information Use scripts to verify reservation information. Complete invoices in AXIS. 3 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Selling Hotel and Car Course Guidelines The Selling Hotel and Car Course includes opportunities for hands on practice in live ACG systems. Systems Payments Instructions • You will learn how to • A training credit card • Only book the dates indicated use POC, AXIS and number will be by your instructor. Smartpoint to sell car provided to you in and hotel class. • Only sell the vendors indicated reservations. by your instructor. • You will log into a • Book reservations under your training system, but the system will pull name. from live hotel and car vendor inventory • Track all bookings made in in Smartpoint. class. • Cancel all reservations made before leaving class. • Some hotel reservations ask for a credit card to guarantee a room reservation. Do not reserve rooms that ask for advanced purchase, credit card for deposit or no refund. 4 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Selling Hotel and Car Systems Selling hotel and car requires three systems. These systems are used to: • Locate member information • Create Invoices • Sell available inventory Instructions for how to log into and adjust settings in these systems are in Appendix A. POC AXIS Galileo Smartpoint Desktop • ACG • AXIS is • The GDS contains • Smartpoint is Member ACG’s information about the system Database invoicing available car and that ACG system. hotel bookings uses to • Every that can be sold. search for • AXIS will and sell car customer • The GDS is like a and hotel interaction be used reservations begins with before warehouse that POC the sale holds available car • Smartpoint is to create and hotel a record reservations that located in a for the can be reserved system called customer by travel agents. the Galileo and after Desktop. the sale to create an invoice. 5 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Selling Hotel The Selling Hotel module has specific goals that will allow the learner to perform the seven steps needed to successfully sell hotel. At the end of this section you will be able to do the following: • Locate the member name • Create a PNR • Search for hotel availability • Locate and understand rates and rules • Book a hotel • Run scripts • Modify and cancel a reservation • Complete an invoice 6 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Hotel Search and Selling Considerations You will need to gather information from your customer about their hotel preferences during the sales process. You will also need to consider the reservation and cancellation types that hotel vendors use to reserve a booking. Member Preferences Reservation Types Consider member hotel preferences Many hotel reservations have associated when searching hotel availability and cancellation penalties. Communicate with the making bookings. member about cancellation penalties when booking. Check-in and Check-out Dates Hold • Determine member needs versus availability • No charge is made to the credit card Number of Guests Guarantee • If booking for multiple guests compare the • Credit card number is held in case of a value of suites versus multiple rooms cancellation that violates the hotel’s Number of Rooms cancellation policy • If the member wants multiple rooms • Offer Allianz travel protection to consider suites or adjoining rooms cover charges in case of cancellation Location Deposit • Ask the member if they are travelling for • A charge is made to the credit card. • If the booking is cancelled, the deposit is business or an event. Proximity to the an office or venue will be important forfeited to the hotel supplier. • Compare cost of hotel to potential traffic, • Offer Allianz travel protection to travel time and travel expenses cover charges in case of cancellation Supplier Advanced Sell • Ask the member about supplier preferences • Requires payment for part or all of hotel • Talk about ACG preferred suppliers stay at the time of booking Amenities • Offer Allianz travel protection to • Ask the member about preferred amenities cover charges in case of cancellation such as free breakfast, internet and airport shuttles 7 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Selling Hotel Steps Selling Hotel reservations is completed in seven steps. Names Search Rates Rules Book Scripts AXIS 8 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Names System Steps The first step in Selling Hotel is names. • This step begins with POC where the member information is located. • The member information is then sent to AXIS where additional information is added to the passenger information. • The updated information is then sent to Smartpoint where the member’s information is entered into a Passenger Name Record (PNR). Member Centric Sales Steps There are some other opportunities within the selling steps to sell and upgrade memberships as well as upsell additional product. Selling hotel will require you to build rapport with the member, gather information from them and perform technical actions in the system Member Centric Steps System Steps Open the Conversation with Confidence • Locate member record in POC Discuss new membership, upgraded • Confirm that they are a AAA member membership or adding associates • Create a trip record in AXIS • Confirm passenger information • Send passenger information to Smartpoint • Update Passenger Name Record Instructions for how to follow the names process are located in Appendix B: • Locate member in POC • Create trip record in AXIS • Update PNR 9 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Search System Steps The second step in Selling Hotel is search. Smartpoint will be used for hotel availability searches. Member Centric Sales Steps System Steps Member Centric Steps • Select hotel retail search in Build rapport with the member Smartpoint Understand the member’s needs and expectations • Search using the following fields • Check in and Check out dates Identify desired • Number of rooms • Number of guests (adults and • Dates • Locations children) • Hotel vendors • Amenities • Location • Suppliers and Loyalty Educate the member • Rates • Amenities Discuss products and options that meet their • Rating and currency needs • Property Details • Review search results with the member Instructions for how to search for hotel availability are located in Appendix C. 10 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Rates System Steps The third step in Selling Hotel is rates. Review the following information about the hotel: • List of search results • Location of hotels on map display • Available rooms and rates for each hotel location • Overview • Amenities • Property Details Member Centric Sales Steps Member Centric Steps System Steps Identify product that meets the member’s needs • Review search results • Identify location of the hotels on the Leverage the value of AAA partnerships and discounts map details Propose the best offer and ask for the sale • Click on each property to review available rates • Filter search results to display AAA rates • Identify the property and rate that meets the member’s needs Instructions for how to understand and filter search results and rates are located in Appendix D. 11 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Rules System Steps The fourth step in Selling Hotel is rules. Review the following information about the hotel: • Cancellation policy • Total cost • Taxes • Rate change breakdown • Check in and Check out times Member Centric Sales Steps Member Centric Steps System Steps Pivot to cross-sell opportunities • Locate the information section in the • Reinforce the benefits of Allianz Travel hotel search results Protection to cover any unforeseen cancellation fees • Locate the rules tab • Identify the cancellation policy Confidently preset the quote • A cancellation fee is a fee that the hotel can charge in the event a room reservation is cancelled • Check by date or time frame • Check penalty fees • Identify total cost • Identify taxes • Review date change breakdown • The daily rate for the room may differ from day to day depending on factors such as weekday versus weekend rates and holiday rates • Check in and Check out times Instructions for how to locate and understand rules are located in Appendix E. 12 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Book System Steps The fifth step in Selling Hotel is book. The hotel reservation will be booked in Smartpoint. Member Centric Sales Steps System Steps Member Centric Steps • Select the desired product and book Recap the details and cost of the product in Smartpoint reserved • Add special requests and other details to the reservation information Instructions for how to book a hotel reservation are located in Appendix F Scripts System Steps The sixth step in Selling Hotel is scripts. Scripts send transfer reservation information from Smartpoint back to AXIS. System Steps • Select Hotel (Apollo) scripts • Input additional information and remarks • Click Y for Yes and send to AXIS Instructions for how to use hotel scripts is located in Appendix G 13 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide AXIS System Steps The seventh step in Selling Hotel is AXIS. The trip will be invoiced in AXIS. System Steps • Enter the booking information into AXIS • Complete invoicing in AXIS • Get member signatures in DocuSign Instructions for how to invoice a reservation are located in Appendix H 14 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Modifying or Cancelling Reservations Modifying a Hotel Reservation It is possible to modify the details of a reservation. You can modify the categories below. Basic information: Customer information: Additional details: • Check in and Check • Special information • Roll away beds • Frequent guest/ • Cribs out dates • Additional guests Rewards numbers • Number of rooms • Number of guests • Frequent traveler • Credit card information information If the member wants to stay at a different hotel please cancel the reservation. Search for a new hotel reservation. Instructions for how to modify reservation are located in Appendix N. Cancelling a Reservation It is possible cancel a reservation when a customer changes their itinerary or needs a different hotel vendor. The hotel segments must be cancelled in Smartpoint. The invoice must be cancelled in AXIS. Instructions for how to cancel a reservation are located in Appendix N. 15 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Selling Car The Selling Car module has specific goals that will allow the learner to perform the seven steps needed to successfully sell car. At the end of this section you will be able to do the following: • Locate the member name • Create a PNR • Search for car availability • Locate and understand rates and rules • Sell a car • Run scripts • Modify and cancel a reservation • Complete an invoice 16 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Car Search and Selling Considerations You will need to gather information from your customer about their car preferences during the sales process. You will also need to consider the reservation and cancellation types used by car vendors. Consider member preferences when searching car availability and making reservations. Pickup City Drop off Date and Time Reference Point • The desired date and time for drop off • Airport hours generally align with flight • A location within the pickup city. The arrival and departure times. reference point is often an airport, but may also be a corporate headquarters or venue. • The hours and offerings at neighborhood or The member may need to pick up a car near one of these reference points. HLE locations may differ from airport locations. Pickup Location • Many of these locations do not have • The address of the car rental facility. The weekend hours and are often not open past pickup location is often at an airport, but 5 p.m. on weekdays. Hertz has many neighborhood or HLE locations. Car Vendor/Rental Company Pickup Date and Time • ACG sells Hertz first • Offer Budget or Thrifty only if the • The desired date and time for pickup. • Airport hours generally align with flight member will not book with Hertz. arrival and departure times. Reservation Considerations • The hours and offerings at neighborhood or • No credit card information needed when HLE locations may differ from airport reserved in Smartpoint locations. • Credit card needed when reserved with • Many of these locations do not have Hertz by phone weekend hours and are often not open past 5 p.m. on weekdays. Hertz AAA Member Benefits Drop-off Location • Up to 20% off of base rate • No charge for additional driver • The address of the car rental facility. The • Additional driver must be AAA pick-up location is often at an airport, but Hertz has many neighborhood or HLE member or associate locations. • No Young Renter Fee • Young Renter must be AAA member or associate 17 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Selling Car Steps Selling Car reservations is completed in seven steps. Names Search Rates Rules Book Scripts AXIS 18 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Names System Steps The first step in Selling Car is names. • This step begins with POC where the member information is located. • The member information is then sent to AXIS where additional information is added to the passenger information. • The updated information is then sent to Smartpoint where the member’s information is entered into a Passenger Name Record (PNR). Member Centric Sales Steps There are some other opportunities within the selling steps to sell and upgrade memberships as well as upsell additional product. Selling car will require you to build rapport with the member, gather information from them and perform technical actions in the system Member Centric Steps System Steps Open the Conversation with Confidence • Locate member record in POC Discuss new membership, upgraded • Confirm that they are a AAA member membership or adding associates • Create a trip record in AXIS • Confirm passenger information • Send passenger information to Smartpoint • Update Passenger Name Record Instructions for how to follow the names process are located in Appendix B: • Locate member in POC • Create trip record in AXIS • Update PNR 19 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Search System Steps The second step in Selling Car is search. Smartpoint will be used for car availability searches. Member Centric Sales Steps System Steps Member Centric Steps • Select car availability search in Build rapport with the member Smartpoint Understand the member’s needs and expectations • Search using the following fields • Pickup City Identify desired • Reference Point • Pickup location • Dates • Pickup date and time • Locations • Drop off location • Vehicle types • Drop off date and time • Special Equipment • Rental company: Hertz • AAA Club Discount Code Educate the member • Promotional Codes • Consider the number of passengers and • Review search results with the pieces of luggage when recommending member vehicles Discuss products and options that meet their needs • The member may need a different vehicle than anticipated depending on factors such as number of passengers, pieces of luggage, travel distance, interior space, etc. Instructions for how to search for car availability are located in Appendix I. 20 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Rates System Steps The third step in Selling Car is rates. Review the following information about car availability: • List of search results • Available car types • Car rates • Location details • Available special equipment Member Centric Sales Steps System Steps Member Centric Steps • Review search results Identify product that meets the member’s • Identify available car types needs • Identify rates for each car type • Identify the car type and rate that Leverage the value of AAA partnerships and discounts meets the member’s needs Propose the best offer and ask for the sale Instructions for how to understand and filter search results and rates are located in Appendix J. 21 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Rules System Steps The fourth step in Selling Car is rules. Review the following information about the car reservation with the member: • Summary rental information • Rate details • Requirements for guarantee or deposit • General information added by the car rental company. Member Centric Sales Steps Member Centric Steps System Steps Pivot to cross-sell opportunities • Click on the rate to display the rules • Reinforce the benefits of Allianz Travel • Quote approximate total cost Protection This includes: Confidently preset the quote • Base rate • Taxes • Surcharges • Mandatory fees • Drop Charges • Quote extra hour and day charges Instructions for how to locate and understand rules are located in Appendix K. 22 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Book System Steps The fifth step in Selling Car is book. The car reservation will be booked in Smartpoint. Member Centric Sales Steps System Steps Member Centric Steps • Select the desired product and book Recap the details and cost of the product in Smartpoint reserved • Add special equipment and other requests ordetails to the reservation information Instructions for how to book a car reservation are located in Appendix L Scripts System Steps The sixth step in Selling Car is scripts. Scripts send transfer reservation information from Smartpoint back to AXIS. System Steps • Select Car (Apollo) scripts • Input additional information and remarks • Click Y for Yes and send to AXIS Instructions for how to use car scripts are located in Appendix M 23 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide AXIS System Steps The seventh step in Selling Car is AXIS. The trip will be invoiced in AXIS. System Steps • Enter the booking information into AXIS • Complete invoicing in AXIS • Get member signatures in DocuSign Instructions for how to invoice a reservation are located in Appendix H 24 November 2019 TRVL-00213
Selling Hotel and Car Participant Guide Modifying or Cancelling Reservations Modifying a Car Reservation It is possible to modify the details of a reservation. Please check the rates before you make a modification. If there are major changes to the reservation cancel and rebook. You can modify the categories below when making minor modifications: • Car type • Pick up time • Drop off time Instructions for how to modify a reservation are located in Appendix N. Cancelling a Reservation It is possible cancel a reservation when a customer changes their itinerary or needs a different car rental location or company. The car segments must be cancelled in Smartpoint. The invoice must be cancelled in AXIS. Instructions for how to cancel reservation are located in Appendix N. 25 November 2019 TRVL-00213
Selling Hotel and Car Appendix A Logins and Settings POC Login POC is a web based application. It launches from the ACG intranet page the Hub. Launch Point of Contact (POC) from the Hub page Enter your P number and Network password. Click the login button. A-1 January 2020
Selling Hotel and Car Appendix A Logins and Settings AXIS Login AXIS is a desktop application. It launches from the Windows Start Menu or Desktop. Launch AXIS. Enter your P number and Windows password. Your Windows password cannot have special characters. A-2 January 2020
Selling Hotel and Car Appendix A Logins and Settings The Teller Logon window appears when: • Logging in during training • If you work in more than one branch Teller ID • Defaults with User ID Password • Leave blank Cash drawer Training • Leave blank Branches • Enter branch code and name A-3 January 2020
Selling Hotel and Car Appendix A Logins and Settings Smartpoint Login Launch Galileo Desktop. Enter you P number in the User ID field. New user will see the following when they open Galileo Desktop for the first time. Click yes. A-4 January 2020
Selling Hotel and Car Appendix A Logins and Settings Viewpoint will open. Use your Apollo Sign on and Password. Enter your pseudo city code. A-5 January 2020
Selling Hotel and Car Appendix A Logins and Settings First time users will need to fill in the Customer Viewpoint Setup screen. Return to the Viewpoint screen. Launch Smartpoint by clicking the blue icon in the upper left hand corner. A-6 January 2020
Selling Hotel and Car Appendix A Logins and Settings Smartpoint will open. A pop up box will open. Click OK and Smartpoint will restart. Smartpoint will restart. Click on application and the Application Settings. A-7 January 2020
Selling Hotel and Car Appendix A Logins and Settings Change the theme to Flex Windows. Enter your initials in the Auto Receive field. Click Save. Size the Smartpoint window so that the java scripts show below. A-8 January 2020
Selling Hotel and Car Appendix B Names POC Log into POC Locate the member in POC. Maximize Travel Services in the Service Quick Links. Click on Create New Trip. This action sends member information from POC to AXIS. AXIS will open. A window called the Trip Workspace will open. The Trip Workspace will Default to the Passenger Tab. The member information will display in the Passenger Tab. Add additional passengers to the passenger record by clicking Add Passengers. Confirm • Date of Birth • Gender • Relationship to First Passenger A-9 November 2019
Selling Hotel and Car Appendix B Names The customer information will populate in the Trip Workspace. Click on Send to Smartpoint. Select the Basic button. Enter today’s date under the Ticketing Date. Open Smartpoint NEED SCREENSHOT Retrieve PNR A-10 November 2019
Selling Hotel and Car Appendix C Hotel Search Enable and disable Hotel Retail interface Enable/disable Hotel Retail Hotel Retail interface can be enabled/disabled from both Smartpoint and Apollo or Galileo Desktop. Once enabled, the setting remains in effect across an agent’s sessions. For example, if Hotel Retail interface was off when you last used Smartpoint, it will remain off when you return the following day. The icon indicates the status of Hotel Retail interface, either enabled or disabled: Theme Hotel Retail On Hotel Retail Off Flex Windows Hotel search Launch Hotel Retail interface After downloading and installing Hotel Retail interface, it can be launched from Smartpoint by using one of the following methods: • Executing an HOA command • Executing an HOC command with a property ID • Executing a /n+HOA command, where n equals the segment number • Launching the Hotel Availability Search Form from the Search menu in Smartpoint • Searching for Hotels from the calendar • Hovering over a sold segment and selecting Search Hotel A-11 November 2019
Selling Hotel and Car Appendix C Hotel Search Display hotel availability Use hotel availability to display a list of hotel properties to determine which best meets your customer’s needs. You can display hotel availability with Travelport Smartpoint using interactive links, menus and the calendar function Alternatively, you can search for hotel availability using the calendar function. The calendar maybe launched from the tools menu. Select the dates the traveler wishes to stay. Right click and select hotels. A-12 November 2019
Selling Hotel and Car Appendix C Hotel Search Example screen display: The same box will appear but with the pre-selected dates entered in the calendar. Scroll down to view all search options available: A-13 November 2019
Selling Hotel and Car Appendix C Hotel Search Points to note: • Select the ‘Expand All’ or Collapse All’ link to open or close search panels. • Select the ‘Reset’ link to reset each Additional Qualifiers section. • Press the RESET ALL button to reset the entire search form. Hotel Availability Search Screen Explained Item Explanation Check-In Date/Out • Select the check in and out dates by typing the date or Rooms selecting a date from the calendar Adults Children • Specify the number of rooms (Always 1), and adults. Airport/City Code • Specify number of children. If children are specified, a Distance drop down will appear where you must specify the age of the child. • Enter the airport or city code where the traveler wishes to stay. If the code is unknown, Smartpoint will display a name list when you type in the full city name. • Note: You may click the drop down under Search Type to search by other criteria if required. • The default search is within 30 miles. You can change this if needed. • Use the drop-down to specify miles and specify the distance from the reference point. Additional Qualifiers Suppliers & Loyalty • Enter a hotel supplier / chain and frequent guest Negotiated Rate Code number Rate Category • Search up to eight rate access codes. • Rate access codes are generally given to corporate companies for negotiated rates from a specific hotel vendor or members of a consortium. • Select a rate category if appropriate Ratings and Currency • Enter the AAA rating. Evaluations for North America. Property Details • You can search in an alternative currency if necessary. • Enter the specific property name / word or first three characters of a word to search for properties • For example, ‘Park’ will display a list of hotels with the word park in the name of the property. • You can search for a type of property such as hotel or motel. A-14 November 2019
Selling Hotel and Car Appendix D Hotel Rates Rates Hotel Retail interface initially opens to the three-window default view. The default view displays the Hotel list, map and terminal windows: Hotel list The Hotel list window displays results returned by the current hotel search. The window’s header displays information issued from the query: • For US locations: A two-letter state code, city, and the in/out dates. • For all other locations: C (for country), a two-letter country code, city, and the in/out dates. • Initial search results contain up to 50 properties. Use the scroll bar to view each page or use the Page Down buttons to search the complete list. By default, the hotels are listed in the preferred sort order. Hotel information provided in the hotel list includes: • Line number • Hotel name • Phone number, by hovering over the phone icon to the right of the hotel name • Hotel address • TripAdvisor rating and the number of TripAdvisor reviews. To display the five most recent reviews, press the TripAdvisor review number: A-15 November 2019
Selling Hotel and Car Appendix D Hotel Rates • Distance and direction from requested location • Four columns displaying available rates: • Corporate negotiated • Consortium • Other • Rate change indicator (@) after the rate if there is a rate change during the stay for the listed rate • Three-letter currency code below each rate Example – Hotel list FRA: • If no rates are available for a property in the hotel list, the Find Nearby Hotels button appears in the rate columns. Press it to find available hotels near the property. A-16 November 2019
Selling Hotel and Car Appendix D Hotel Rates • Hotel list search results incorporate TravelScreen Plus preferences when those preferences are set up and enabled. Select the Preferences Off link to run the same search without preferences. Example – Sort by Corporate Negotiated rates: A-17 November 2019
Selling Hotel and Car Appendix D Hotel Rates Sort By drop-down menu items are: • Preferred • Hotel name (A – Z) • Rating (high to low) • Distance • Rate type: • Corporate Negotiated Rates • Consortium Rates • Travelport Exclusive Rates • Other Rates • All Rate Types Initially, hotels appear in preferred sort order. To sort the list from lowest to highest, ensure the triangle at the bottom right of the highlighted heading is pointing up. To sort the list from highest to lowest, ensure the triangle at the bottom right of the highlighted heading is pointing down. Filter hotel list results: Filters are available to narrow hotel list search results: Available hotels Free high-speed internet Free breakfast Airport shuttle Show only hotels with refundable rates To activate/deactivate the available hotels, free high-speed internet, airport shuttle amenity, and free breakfast filters, press the respective icons. Active filters are highlighted. You can also filter by: • Specific text entered in the Search field: . The search is performed . Select a value up to 5 • To activate/deactivate the Search field, press within hotel names and addresses. • Maximum distance from requested location A-18 November 2019
Selling Hotel and Car Appendix D Hotel Rates from the drop-down menu to limit the search results, or type a value up to 99 directly into the field. • Maximum distance can be displayed in either miles or kilometers by selecting the appropriate value in drop-down list • Hotel brand group or hotel chain. To activate/deactivate the Hotel Chain drop-down menu, press . You can also search for hotels by selecting the Chain filter drop-down and typing text in the text box. After typing, the chain and brand options are filtered down to matching results. You can use the mouse to select the desired chain or brand or press Enter to select the remaining results. To sort search results for multi-night stays, select the Show Average Rates checkbox. A-19 November 2019
Selling Hotel and Car Appendix D Hotel Rates To change the hotel rate’s currency type, select a value from the Display Currency In drop-down list. You can search within the currency list by typing the currency name. You can also execute the HOA*R/[new currency code] command in the terminal window. A-20 November 2019
Selling Hotel and Car Appendix D Hotel Rates Navigation within the hotel list To navigate within the hotel search results list, the navigation panel can be used. • To switch next or previous page, press: • To switch to a page directly, enter the page number in the white box and press Enter. • • To switch to the first page, press the double arrow button pointing up. To switch to the last page, use double arrow button pointing down. • To place the cursor in the Search field, press CTRL+F. • To retrieve more results, press Load More at the bottom of the last page of results. If applied, all filters and sort options are dropped, and new properties added to the search results in the preferred sort order. The indicator displays below the line number, indicating any new hotels added to the hotel list after selecting Load More: A-21 November 2019
Selling Hotel and Car Appendix D Hotel Rates Initiate a new search from the hotel list To initiate a new search from within Hotel Retail, open the Smartpoint Hotel Availability Search form by pressing New Search at the bottom of the Hotel List. To initiate a new search based on an unavailable hotel’s location, press Find Nearby Hotels. Your previous search’s dates and rate access codes are automatically applied to the new search. A-22 November 2019
Selling Hotel and Car Appendix D Hotel Rates Rate details After selecting a hotel from the hotel list, the Rate Details window appears with the list of available rates. The window header displays the name and address of the selected hotel: By default, rates are listed in order of rate type. The sort order is Corporate Negotiated, Consortium, Travelport Exclusive, Frequent Guest, and Other. Travelport Exclusive rates is a new program that provides Travelport agencies access to exclusive hotel rates. These rates are available in a limited number of locations initially. As the program expands, other cities will be incorporated. If Travelport Exclusive rates exist, displays in the Rate Type column. If a hotel offers Frequent Guest rates, displays in the Rate Type column. A-23 November 2019
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