ฉบับนักศึกษา

1. A : _______do you love ? B : I love Tom. a. What b. Where c. When d. Who

2. A : _______are you? B : I am a firefighter. a. What b. Where c. When d. Who

3. A : _______are you? B : I am at firefighter. a. What b. Where c. When d. Who

4. A : _______do you have dinner? B : I have dinner at 6 p.m. a. What b. Where c. When d. Who

5. A : _______do you go to the library? B : To read books a. What b. Where c. When d. Who

6. Where do you want to go a. The mall. b. Watch TV. c. Buy some fruit. d. In Thailand.

7. What do you want to be ? a. A model b. An apple c. A test. d. A dog

8. Why are you late ? a. I miss you. b. I miss the bus. c. I go to school. d. I eat in the restaurant

9. When do you leave for Bang-Saen beach ? a. At 7. b. With my family. c. In Chonburi. d. 2 days.

10. How often do you go abroad? a. Two days ago b. Twice a year c. With my family d. On Sunday

Read the text about an exchange student. Satri Angthong School welcomes our new exchange student. Satri Angthong would like to welcome our new exchange student! This year, we have a new exchange student from Fort Collins, U.S.A. Bailey Nelson is a beautiful American. She studies Thai and history, and she loves Thailand very much. She likes to play tennis. She likes to listen to rock music. She can play the guitar very well. She usually eats pizza. She sometimes sees the movies. Jim Carrey and Jennifer Lopez are her favorite movie stars.

Answer True or False 1. Bailey Nelson is a teacher at Satri Angthong School. 2. Bailey Nelson is an exchange student at Satri Angthong School

Answer True or False 3. Bailey Nelson is from America. 4. Bailey Nelson is Australian. 5. Bailey Nelson likes to learn Thai dancing.

Answer True or False 6. Bailey Nelson likes Thai boxing 7. Bailey Nelson can’t play tennis. 8. Bailey Nelson likes rock music.

Answer True or False 9 . Bailey Nelson can play the guitar. 10. She likes hamburgers.

Answer the questions. 1. Who is an exchange student at Satri Angthong School ?

Answer the questions. 2. Where is she from ? 3. Is she beautiful ?

Answer the questions. 4. What does she like to play ? 5. Can she play the guitar ?

Answer the questions. 6. What does she eat ? 7. Does she like Thailand ?

8. Does she like to pop music ? 9. What does Bailey do ? 10. What are Jim Carrey and Jennifer Lapez ?

Phone Contact

Telephone expressions Answer the telephone. May I help you ? AIA Company Good morning Could I help you ? What can I do for you ? Good afternoon Good evening

Telephone expressions Ask to talk to someone on the telephone. I’d like to speak to Mr.Tom Browon , please. May I speak to Manager , please. Could I speak to someone in the Marketing department, please? Extension 32 , please

Telephone expressions Ask for the caller’s name Who’s calling, please ? Who’s speaking, please ? May I ask who’s calling ? May I have your name, please ?

Telephone expressions Inform the caller that you will connect the line. I’m putting you through. I’m trying to connect you. I’ll connect you to _t_h_e_S_a_l_es Department I’ll put you through to _T_h_e_d_i_re_c_t_o_r_. ___

Telephone expressions Ask the caller to hold the line Just a moment, please. Hold on, please Hold the line, please. Could you hold on, please ? The line is busy. / The line is engaged. She’s speaking on another line.

Telephone expressions Ask the caller to hold the line I’ll call him. / I’ll call her I’ll see if he is free in He’ ll be here in a minute. Will you hold, please ? Would you like to wait ? Will you hold or will you call back later ?

Telephone expressions Inform the caller that the person whom she /he wants to contact Isn’t it the office. I’m afraid Mr. Robert is out just now. I’m sorry the manager is not in right now. I’m terribly sorry she’s just gone out at present. I’m sorry he’s at work at the moment. I’m terribly sorry they are away on a trip.

Telephone expressions Tell the time of the person whom the caller wants to contact will be back. She’ll be back tomorrow. He said he’d be back this afternoon. He said he’d be back in an hour. She’ll be free at 4 o’clock. I think he’ll be finished.

Telephone expressions Enquire of the caller’s business. What’s it about, please ? May I ask what it’s about ? Could you tell me what it’s about, please ?

Brainstorming Directions: Answer the questions and have a class discussion. •Who is responsible for answering phone calls at a company? …................................................................................................ •What does the abbreviation “ext.” stand for?…................................... •What is the country code of Thailand? …................................... •What is the direct international calling code? …................................... •Rearrange the numbers that will be dialed in order. Put numbers in the boxes.  Area Code  Country Code  International Calling Code  Phone Number

6.Match the emergency numbers with its services. Emergency Numbers Services 1. …...... 191 a. Emergency Medical Service 2. …...... 199 b. Fire 3. …...... 1133 c. Phone Directory Assistance 4. …...... 1155 d. Police & General Emergency 5. …...... 1669 e. Tourist Police 7.How do you read the phone number? Spell out the numbers. 0-2417-3395…………………………………………………… 044-377-862…………………………………………………… 089-835-7459…………………………………………………… 001-66-5351-1073………………………………………………

Making a Phone Call Part 1: Match the phrases that carry the same meanings. PHRASE A PHRASE B 1. …… Can I take a message? a. …..... speaking. 2. …… How can I help? b. Can you wait? 3. …… I’d like to speak to… c. I’m afraid there’s nobody here 4. …… I’ll put you through. 5. …… I'm afraid she's on another line by that name. d. I’m connecting you now. at the moment. e. I'm sorry. The line is engaged. 6. …… I’m sorry you’ve got the wrong f. I’m trying to contact… g. May I have your name, number. 7. …… Just a moment, please. please? 8. …… This is…….. from Arthur & h. May I help you? i. Wait a minute, please. Sons. j. Would you like to leave a 9. …… Who’s calling? 10.…… Will you hold? message?

Part 2: Identify who say the phrases. Put a check  in the box. 1. Kia Motors. Can I help you?  Operator  Caller 2. This is Mike Duncan. I’m calling from Kerry Logistics.  Operator  Caller 3. Wait a minute, please.  Operator  Caller 4. I’d like to speak to the manager, please.  Operator  Caller  Caller 5. I’ll put you through.  Operator  Caller 6. Will you please connect me to the HR office?  Operator  Caller 7. Lisa Jensen, speaking. How can I help?  Operator 8. Will you hold?  Operator  Caller

Telephone Expressions MAKING A REQUEST GREETING ON THE PHONE  I’d like to speak to someone in the Stevens & Johnson. How can I help you? merchandising office, please. Good afternoon. Jim Murray speaking.  Could you connect me to the  Could I help you? design office, please? Sandy Moore, speaking. May I help you?  Will you please put me through to the sales office? ASKING A CALLER TO WAIT CONNECTING THE LINE  One moment please. I'll put you through now.  Just a moment, please. I’ll connect you.  Wait a minute, please. I’m connecting you now.  Hold the line, please. I’ll transfer your call.  Could you hold the line, please?

Part 3: Read the sample dialogues. Practice a phone dialogue with your partner. Use different phone phrases. o Finance DIALOGUE 1 o Maintenance o Marketing A: Good morning, Thai Trading. Can I help you? o Sales B: Of course. Could you put me through to the o Accounting administrative office, please? o Manufacturing A: Wait a minute. I’m connecting you now. o Purchasing DIALOGUE 2 o Engineering A: SSV Group. Ann speaking. May I help you? o Public Relations B: Certainly. Can I speak to someone in the o Logistics advertising office, please? o HR A: Hold the line, please. I’ll transfer your call.

Part 4: Read the incomplete dialogues. Fill in the missing parts. DIALOGUE 1 DIALOGUE 2 A: Susan Rogers…………… How A: Hello. Nathalie speaking. ………… can I…………… you? I help you? B: Of course. ……………you connect me to the personnel B: Certainly. Can I…………… to the manager, ……………? production manager, please? A: Wait a……………, please. I’m A: …………… the line, please. …………… you now. I’ll…………… you through. DIALOGUE 3 DIALOGUE 4 A: CSC Trading. Can I help you? A: Good afternoon. Mary speaking. Is B: Yes. …………… I speak to Mr. there anything I can……………? Sam Ross, please? B: Sure. I’d…………… to speak to A: May I ask ……………’s calling? Nicole Clark, the HR manager. B: This is Eric Parker…………… A: Who’s……………, please? Steven & Brothers. B: …………… is Ken Parker. A: A……………, please. I’ll………… I’m …………… from United Airways. you now. A: Just a……………, please. I’ll B: Thanks very much. transfer your call. B: Thank you.

Small Talk Directions: Read the sample dialogue. Construct a dialogue talking on the phone. Role-play with your partner. A: Mitsubishi Electric.Can I help you? …………………………………………… B: Yes. Can I speak to the finance …………………………………………… manager, please? …………………………………………… A: Who’s calling, please? …………………………………………… B: This is Paul Barter. I’m calling from …………………………………………… BBT Engineering. …………………………………………… A: Hold the line, please. I’m putting …………………………………………… you through. …………………………………………… B: Thank you. ……………………………………………

Reading a Phone Number o Read each number separately. o 'O' in a phone is usually pronounced as “Oh.” o Pause after reading a group of 3 or 4 numbers and separate each group with a hyphen (-). o Use the word DOUBLE in British English, but say the numbers twice in American English. Directions: Check understanding. Spell out the phone numbers. 1.0-2425-6694………………………………………………………… 2.0-5633-2725………………………………………………………… 3.04-4425-0013 ext. 211………………………………………………… 4.09-1400-4116………………………………………………………… 5.08-1878-4558………………………………………………………… 6.001-66-3832-4844………………………............................................

Taking a Message Part 5: Read the phone message and answer the questions that follow. For Patrick Allen Date 12 December 2014 Time 1.04 p.m. 1.Whom did the caller want to speak to?………………… While you were out Mr.  Mrs.  Miss  Ms. JenniferCrawford 2.When did the caller call?…………………………….. Of: Universal Import  Phone 08-3164-9932 3.Who was the caller?……………………………..  Fax 4.Where did the caller work? ……………………………..  Mobile  Telephoned  Please call 5.What was the caller’s phone number?………………… 6.Why did the caller call?……………………………..  Came to see you  Will call again 7.Who took a message?……………………………..  Wants to see you  Urgent  Returned you call  Special attention Message: ………………………………………………… Request for the discount and the latest price list. 8.Would Susan Carrie call back to the caller? ………………………………………………………………………….. Message Taker: Susan Carrie

Part 6: Read and listen to the dialogue. Complete the phone message. A: I’m very sorry. The line’s Telephone Message busy now. Will you hold For on? Date: Time……… a.m./p.m. B: No. Can I give him a While you were out message? Mr.  Mrs.  Miss  Ms. A: Absolutely. Of: B: Good. Will you please  Phone tell him to call me back?  Telephoned  Please call A: No problem. May I have  Came to see you  Will call again your name and number,  Wants to see you  Urgent please?  Returned you call  Special B: This is Phil Baxter from attention New Line Corp. My number Message: is 087-413-2115. …………………………………………………… A: Thanks. I’ll make sure he …………………………………………………… gets your message, Mr. Message Taker: ………………………… Baxter.

Telephone Expressions UNREACHED CALL MESSAGING  I’m terribly sorry. / Sorry.  Can I take a message?  I’m afraid…  Can I give him/her a message?  Would you like to leave a o The line's engaged/busy now. o There's no reply. message? o She's on another line now. o Tell her to call me back. o Mr. Roger isn’t in at the o Can you ask him I called? o Will you please tell him I moment. o He’s in a meeting right now. returned a call? BAD CONNECTION WRONG NUMBER  The line’s very bad.  I’m afraid you’ve got the wrong  I can’t hear you properly. number. o Can you speak up a little,  Sorry. There’s nobody here by please? that name. o Will you repeat that, please?  I’m sorry. You dialed the wrong o Could you spell that, please? number.