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School of Coaching Our Course Descriptions Helping You Achieve Your Coaching Credentials INTERPERSONAL WELLNESS SERVICES INC 845 Henderson Hwy. Winnipeg. MB R2K 2L4

Wellness Competency Mindset CoachingTM (WCMC) Certification

Contents 1 2 Introduction 3 4 Our Founder 5 Key Reason To Choose WCMC Program? 6 Our Coach Training Programs 9 Wellness Competency Mindset Coaching (WCMC) Certification 11 WCMC 11 12 WCMC 1: Wellness Competency Mindset Coach (WCMC) 13 WCMC Course Description 18 WCMCA (Advanced) – PCC Level 19 WCMCA 20 WCMCA PCC Path Courses: 22 WCMCA 2: Wellness Competency Mindset Coach Advance (WCMCA) 22 WCMCA Course Description 22 Relational Leadership & Well-being Coach Training Program 23 Relational Well-being Leader Coaching Certificate 23 RWLC Course Descriptions 24 Course Delivery Methodology 25 Learning Management System 25 Graduation Requirements 29 Exams and Grading 29 Peer Coaching Guideline 30 Program Methodology and Requirements Class Feedback Demonstrated Peer Coaching Guideline Peer Coaching Log Peer Coach Log

Mentor Coaching 32 Applying for Mentor Coaching 33 Mentor Coaching Program Guidelines 33 Grading Rubric 34 Fees and Receipts 36 Tax Receipts 36 WCMCM – Requirements 202 credit hours (ICF MCC Path) 37 WCMCM 3: Wellness Competency Mindset Coach Master (WCMCM) 39 WCMCM Coaching Training Course Description 40 Continuing Education Training 46 Continuing Education Curriculum 47 Entrepreneurship Track 49 Our Instructors 50 JOYCE ODIDISON, MA, PCC, CTDP 50 HENNA SHARMA 50 MERCI MIGLINO, MCC 51 CAROL KIETH, MCC, CMC 51 DEMETRA MOORE, PCC 52

The most comprehensive and holistic coaching curriculum on the market GET Certified, Recognized, and Highly Skilled! Get Professional Accreditation and Recertification Credits Interpersonal Wellness Services Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM- CP®or SHRM-SCP®. The coach training offers PDCs options for the SHRM-CP®or SHRM-SCP®

Introduction Welcome! Starting your coaching journey is an important decision. The key to a good coaching program is how much they invest in your learning and development. You will notice that we take pride in offering the most comprehensive wholistic coach training program on the market, with practice and consideration put into each course to propel you further on your coaching career. “Open your mind to heal yourself”. You must have heard this a lot because it is not an easy thing to do. It is the adoption of a wellness mindset and key wellness competencies that will govern your life at home; in your workplace; the sanctuary where there is no distance between you and God. Your place of worship, your interactions with the people who motivate you to grow, and in your communities. Interpersonal Wellness Services Inc. (IWS) ensures you can move past negative interpersonal roadblocks when they occur, so you can continue to love, laugh, engage, to work well, live well, and play well to thrive in your work, lives, and communities. Interpersonal Wellness Services Inc. (IWS) is a leader in professional interpersonal well-being training and organizational development for more than 24 years. As a leading workplace wellness training company based in Winnipeg, Manitoba, Canada, the company serves government, post-secondary, and private institutions. Helping People Develop and Change, Shift Their Mindset, or Grow Even in Difcult Times.

Coach Velocity School of Coaching (CVSC) is the coach training branch of IWS that offers 144 ICF-approved coach training hours; being the first internationally approved coach training program in Manitoba. Wellness Competency Mindset Teaching™ Coach certification program started in 2006. The program became an Approved International Coach Federation (ICF) program soon after, allowing had has trained and certified coaches and wellness facilitators globally. (WCMC) Training program is based on the Wellness Improvement System® (WIS) Method. WIS® Method teaches a holistic well-being approach through the development of wellness competencies. The program offers a roadmap for continuous wellness improvement in multiple dimensions to maintain emotional balance, mental health and wellness, and resilience, providing clients with.

Helping clients overcome obstacles and reach a new level of success gives me more joy than I can express. Coaching is a phenomenal process for life and professional transformation. By adding the interpersonal Wellness Improvement System® (WIS) to the Wellness Competency Mindset coach training program, I have created a unique program to help you gain a deeper appreciation for coaching and build your coaching practice on a strong competency-based foundation. This experience is going to give you the confidence to coach anyone you choose with knowledge and expertise. WIS® Method shows you how to develop emotional resilience and preserve mental health even in the face of difficult changes and challenging times. This is essential for your clients in a time like this. I have taught the wellness competency mindset concept to thousands of employees, professionals, and leaders over the past 25 years. I am excited to welcome you to learn this concept at Coach Velocity School of Coaching (CVSC). Enjoy the journey. Be Well, Joyce About Joyce Joyce Odidison is a Conflict Analyst, Speaker, Author, Coach, thought leader, and the world's leading expert on Interpersonal Wellness Competency Teaching. Joyce is the President of Interpersonal Wellness Services Inc. (IWS), an organizational development training and coaching firm, that provides workplace wellness education and hosts the annual Global Workplace Wellness Summit to promote diversity inclusion, resilience, mental wellness, emotional health, and psychological safety at work. A key initiative for Joyce at IWS was to create and lead Coach Velocity School of Coaching, which is the only black- owned and led coach training school, offering the Wellness Competency Mindset Coaching curriculum since 2006. Joyce is a C-Suite level workplace wellness expert working with governments, private sector, non-profits, and post- secondary institutions struggling with difficult work relationships, diversity and inclusion conflicts, discrimination, bullying, harassment, or other stressful interpersonal situations. Joyce is an expert in her field, author of five books, a keynote speaker, and corporate trainer. Joyce is also a frequent TV guest expert who has been featured in print and online magazines around the world. Joyce is also host of the What's Happening at Work podcast show.

Key Reason To Choose WCMC Program Here is what our clients have consistently chosen our program of over 14 years. Ÿ Your training stands out among the best! Ÿ The most comprehensive coaching curriculum outside a university setting! Ÿ You will never be the same again with a new wellness mindset! Ÿ You start practicing how to coach right away! Ÿ Gain access to a whole person coaching approach framework Ÿ Get live coaching practice in the class with feedback from the instructors Ÿ Get access to a robust curriculum to build your coaching confidence Ÿ Develop great relationships with your cohort Ÿ Get an assigned peer coach to begin your journey Ÿ Get exposed to leadership, life, wellness, and business coaching strategies Ÿ Gain the coaching strength to coach anyone Ÿ Complete the WIS assessment Ÿ Get WIS method coaching for your development Ÿ Experience an amazing wellness mindset shift Ÿ Get access to full lectures on every course in our LMS to review at your will Ÿ Our program offers postgraduate level certification Ÿ Obtain the ICF and SHRM credits for every course you take Ÿ Take a single course or complete a certification CVSC is the only coaching school owned and led by a black person. Ÿ We believe that coaching can help bridge the diversity inclusion gap to the corporate C- suite. Ÿ We value diversity and inclusion in our staff and team. Ÿ We serve our community. Ÿ We develop the whole person to attain sustainable change. Ÿ We are a Certified Canadian Education Institution Ÿ Our program is fully online with a virtual classroom. Ÿ We train students from around the globe. Ÿ Access your courses on any mobile platform 1

Our Coach Training programs Coach Training is one of the most highly sought-after developmental processes in organizations globally. Coaching is also one of the fastest ways to attain strategic results and behaviour change in today's workforce. IWS is a certified Canadian Education Institution providing world-class wellness competency and mindset courses, learning opportunities, events, and certification globally. Coach Velocity School of Coaching provides the following coaching programs: Œ Wellness Competency Mindset Coaching Certification – Become certified coach from an ICF approved coaching program – (offers 70 ICF Approved coach credit hours, ACC path training)  Wellness Competency Mindset Advance Coaching Certification – Become certified coach from an ICF approved coaching program – (offers 126 ICF Approved coach credit hours and 126 PCC path training) Ž Wellness Competency Mindset Coaching Master Certification – Become certified coach from an ICF approved coaching program – (offers 205 coaching hours toward MCC portfolio path)  The Relational Well-being Leader Program – Designed to enhance relations through this leadership coach training program for promoting psychological safety, well-being, and resilience at work. (offers 36 ICF Approved coaching hours) 2

Wellness Competency Mindset Coaching (WCMC) Certification Ready to Start Your Coaching Journey? Complete the coach training assessment Now! https://coachvelocity.com/coachtrainingassessment 3

WCMC 1. WCMC Students – 75 credits hours – (ICF ACC Path) The WCMC Courses Module I – Foundations of Wellness Competency Mindset Coaching Ÿ WCMC01 - Fundamentals of Wellness Competency Coaching Ÿ WCMC02 - Wellness Mindset Coaching Module II – WIS Theory & Coaching Application Ÿ WCMC03 - Wellness Improvement System Coaching Ÿ WCMC04 - Wellness Competency Coaching Ÿ WCMC05 - Wellness Coaching Conversations Module III – Awareness Structure, Insight, Goals, Values Ÿ WCMC 06 History and perspectives Ÿ WCMC 07 Coaching Values and Value Alignment Ÿ Coaching Labs – Creating Questions in Coaching Module IV – Perspective in Coaching Values and Strategies Ÿ WCMC 08 Goal Setting in Coaching Ÿ WCMC 09 Coaching Insights and Reflections Ÿ WCMC 12 Micro Improvement Strategies Module V – Developing Others & Tools Ÿ WCMC13 Developing Others Through Coaching Ÿ WCMC14 Using Tools and Models in Coaching Ÿ Coaching Lab02 – Designing Actions Module VI – Relationships, Communication Ÿ WCMC15 Interpersonal Communication Coaching – Explore coaching communication Ÿ WCMC16 Effective Coaching Feedback – Providing clarifying feedback in coaching Ÿ WCMC17 Creating Structures in Coaching – Learn how structures work in the coaching process. 4

Module VII – Coaching Labs Ÿ Creating Questions in Coaching Ÿ Designing Actions in Coaching Ÿ Listening Module VIII Ÿ Peer Coaching Practicum Hours WCMC 1 : Wellness Competency Mindset Coach (WCMC) Courses: 20 Classes, written exam, and 60 hours of practicum Required hours: 75 Hours ICF – ACSTH Parts: 8 Modules 10 mentor coach hours Credentialing: WCMC – Eligible to pursue the (Associate Certified Coach) ICF MCC accreditation This stream consists of 20 interpersonal, life skills, communication, and wellness coaching courses from up to 5 focus areas to complete the WCMC certification. 5

WCMC Course Description CORE FOUNDATIONAL WCMC Credit Course Courses Hours Description Fundamentals of 4hrs This course offers a foundational introduction Coaching to coaching, introducing the learner to the WCMC01 4hrs practice and competencies of coaching. It expands on coaching as a profession and as a Wellness process for self-awareness. It also explores Competency coaching agreements and the ICF code of mindset Coaching ethics. Course Competencies: WCMC02 Cultivation Learning and Growth: Acknowledges and supports client autonomy in the design of goals, actions, and methods of accountability. Examine the wellness mindset coaching framework. The course examines the fixed and growth mindset concept and shows how you can develop a wellness-oriented growth mindset and inspire the same in your clients. Course Competencies: Embodies and coaching mindset: Remains aware of and open to the influence of context and culture on self and others. THEORY & APPLICATION Wellness 4hrs Wellness is a dynamic process influenced by Improvement many things in our lives. This course introduces System Coaching the wellness improvement system theory and how it applies to coaching. WCMC03 Course Competencies: Evokes Awareness: Facilitate client insight and learning by using tools and techniques. 6

WELLNESS Wellness 4hrs Did you know that conversations have a great Competency 4hrs impact on our emotional and mental well- WELLNESS 4hrs being? Learn the wellness coaching Coaching 4hrs conversation framework and how you can use WCMC04 this strategy to have powerful coaching conversations and motivate clients to elevate Wellness their conversation. Coaching Course Competencies: Conversations WCMC05 Communicating Effectively: Focuses on what the client is and is not saying to understand History & fully and what is being communicated. Perspectives in This course helps with learning to transform Coaching your regular conversations into coaching WCMC06 conversations to inspire new thinking and actions. Transform what would have been Coaching Values difficult conversations into coaching and Value conversations and get more out of your Alignment conversations. WCMC07 Course Competencies: Direct Communication: Ability to communicate effectively during coaching sessions. This course explores the history of coaching and the theoretical perspectives that play a part in how coaching is being used and practiced. Course Competencies: Meeting Ethical Guidelines and Professional Standards: Clearly communicates the distinctions between coaching. Values are an instrumental part of coaching. This course helps the learner understand and explore different values and how values determine our choices and actions. Course Competencies: Active Listening: Ability to focus completely on what the client is saying and is not saying. 7

PERFORMANCE Coaching Goal 4hrs 4hrsThis course explores the nature of goals, Setting 4hrs the art of goal setting, the reasons we set and 4hrs fail at reaching goals, and how coaching WCMC08 4hrs furthers successful goal attainment. 4hrs Coaching Insights Course Competencies: and reflections WCMC09 Planning and Goal Setting: Ability to develop and maintain an effective coaching plan with Micro Improvement the client. Strategies WCMC10 Coaching allows for insights and awareness that lead to reflections and action. This course Developing Others examines insights and explores the art of Through Coaching creating insights that lead to reflections in coaching. WCMC11 Course Competencies: Using Tools and Models in Coaching Creating Awareness – Ability to integrate and accurately evaluate multiple sources of WCMC12 information. Coaching teaches us to take bite-size steps to attain goals. Micro improvement strategies are great to help us stay focused and enthuse towards our goals. This course demonstrates the WIS® Method approach to micro strategies for developing our client's agenda. Course Competencies: Cultivation Learning and Growth: Acknowledges and supports client autonomy in the design of goals, actions, and methods of accountability. This course explores the developmental nature of coaching, exploring how coaching can be used to develop awareness, insights, thinking, and mindset. Course Competencies: Meeting Ethical Guidelines and Professional Standards: Refers to the client to another support professional as needed. This course explores the use of coaching models, processes, and principles and examines key coaching styles, strategies, processes, and models. Coaches learn to demystify coaching models and learn how their own coaching styles can enhance their clients' success. Course Competencies: Creating Awareness: Helps clients to discover for themselves new thoughts, beliefs, and perceptions. 8

PROFESSIONAL Interpersonal 4hrs Interpersonal communication is a vital skill in Communication today's society. Interpersonal communication CORE 4hrs is made up of direct, clear communication with Coaching 4hrs a purpose or goal to relay a message or get an WCMC13 action done. It should not be to cause harm Participants to spend a great deal of time Effective Coaching practicing key coaching competencies such as Feedback direct communication, responsible WCMC14 communication, powerful questions, and active listening. Creating Course Competencies: Structures in Direct Communication: Reframes and Coaching articulates to help the client understand from WCMC15 another perspective. Coaching feedback is essential to expanding the client's thought process, awareness, and insight. This course helps you practice and mature your coaching feedback skills. Course Competencies: Active Listening: Encourages, accepts, explores, and reinforces the client's expression of feelings. Structures help people maintain new actions and practices. This course examines tools and strategies for creating structures in coaching. Course Competencies: Designing Actions: Engages the client to explore alternative ideas and solutions. 9

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WCMCA Wellness Competency Mindset Coaching Advanced Certification (WCMCA PCC Path) WCMCA Requirements – 126 credit hours (ICF PCC Path) Learners hoping to pursue the ICF PCC path take the WCMC ACC path courses and the WCMCA PCC path courses to obtain the 126 credit hours necessary for certification and prepare for ICF accreditation. Coach 2 peer clients (35 courses and 126 ACSTH). Be coached by 3 peer coaches (Twelve 1- hour sessions). Telephone coaching for at least 1 peer. Complete peer client logs. Complete 2 peer coach logs. Submit your peer coach logs (100 coaching hours logged for ICF membership). WCMCA PCC Path Courses: The WCMC Courses Module VII: Coaching Skills and Tools Ÿ WCMCA10 – Empathetic Listening in Coaching Ÿ WCMCA02 – Compassion and Understanding Ÿ WCMCA03 – Coaching and Mental Health Ÿ WCMCA04 – Building Trust in Coaching Ÿ WCMCA05 – Coaching Accountability and Responsibility Module VIII: Compassion & Accountability Ÿ WCMCA06 – Cementing Core Coaching Skills Ÿ WCMCA07 – Interpersonal Skills Coaching Ÿ WCMCA08 – Coaching Through Emotional Pain Ÿ WCMCA09 – Leadership Coaching Skills and Competencies Ÿ WCMCA10 – Case Management in Coaching Ÿ WCMCA11 – Assessments in coaching Ÿ WCMCA12 – Interpersonal Conflicts in Coaching 11

Module IX: Compassion, Accountability & Listening Ÿ WCMCA13 – Ethical Issues in Coaching Ÿ WCMCA14 – Cultural Diversity in Coaching Ÿ WCMCA16 – Acknowledging Assumptions, fears & doubts Ÿ WCMCA17 – Workplace Wellness Coaching Ÿ WCMCA18 – Career Illness and Transition Coaching Ÿ WCMCA19 – Coaching Versus Management Ÿ WCMCA20 – Coaching Resilience to Harness positive energy Module X: Labs Ÿ Compassion Ÿ ·Empathy Ÿ ·Roadblocks to Listening WCMC 2 : Wellness Competency Mindset Coach Advance (WCMCA) Courses: 35 Classes, written exam, and 60 hours of practicum Required hours: 126 Hours ICF – ACSTH Parts: 11 Modules 10 mentor coach hours Credentialing: WCMC – Eligible to pursue the (Associate Certified Coach) ICF PCC accreditation This stream consists of 35 interpersonal, life skills, communication, and wellness coaching courses from up to 5 focus areas to complete the WCMCA certification. 12

WCMCA Course Description WCMCA Credit Course Courses Hours Description Empathetic 4hrs Coaching requires deep listening and Listening 4hrs empathy. This course provides the tools and skills of listening with empathy to enhance in Coaching 4hrs your coaching session and conversations. WCMCA01 Course Competencies: CORE FOUNDATIONAL Coaching Coaching Presence: Accesses own intuition Compassion and and trust one's inner knowing. Understanding This course helps you explore compassion and WCMCA02 understanding in coaching, what it feels like, what it isn't and how they impact the Coaching and experience and success of the coaching Mental health process. Course Competencies: WCMCA03 Coaching Presence: Views a variety of ways to Building Trust in work with the client and chooses, at the Coaching moment, what is most effective. Relationships Mental health is a part of our new reality. Every WCMCA04 coach should learn to explore how to serve clients with mental health. This course explores where to draw the line and how to assess and assist clients with mental health issues. Course Competencies: Cultivates Trust and Safety: Seeks to understand the clients within their context, which may include their identity, environment, experiences, values, and beliefs. Intimacy and trust are the glue that holds the coaching relationship together. Learning to foster deeper insights, more meaningful relationships, and a deeper level of trust allows for your clients to gain deeper awareness and trust themselves inside and outside coaching. Course Competencies: Establishing Trust and Intimacy with the Client: Demonstrates respect for client's perceptions. 13

PROFESSIONAL Coaching 4hrs Accountability is a highly sought-after skill that Accountability & 4hrs can be enhanced in the coaching session. This CORE FOUNDATIONAL 4hrs course explores how to improve and foster Responsibility 4hrs accountability in coaching. INTERPERSONAL WCMCA05 Course Competencies: Cementing Core Coaching Skils Managing Progress and Accountability: Ability to hold attention to what is important WCMCA06 for the client. Interpersonal This course focuses on cementing and Skills Coaching practicing core coaching skills such as attending, listening, questioning, and WCMCA07 enthusing in order to examine the core coaching skills and help to fully engage the Coaching Through client in the coaching process. It allows the Emotional Pain coach to pause and enhance their WCMCA08 acknowledgment, motivational and effective feedback skills. Course Competencies: Establishing Trust and Intimacy with the Client: Provides ongoing support for and champions new behaviours and actions. Interpersonal relationships are the vehicle for human existence. As our lives and relationships evolve, coaching helps to sharpen old or develop new interpersonal skills necessary for dealing with life transition with resilience. Course Competencies: Establishing Trust and Intimacy with the Client: Demonstrates respect for client's perceptions. This course helps coaches understand the process of managing client files, understanding themselves as coaches and how they can deepen their practice, so the client gets more from the process. Case management is a place and time for coaches to increase client flow and ensure they are not getting in the client's way. Course Competencies: Demonstrates Ethical Practice: Demonstrates personal integrity and honesty in interactions with clients. 14

CORE FOUNDATIONAL Leadership 4hrs Leadership coaching skills are the main focus Coaching Skills 4hrs of this course. It also teaches competencies INTERPERSONAL 4hrs such as managing progress and accountability, and 4hrs self-awareness, self-mastery, and emotional Competencies fitness. Ideal for a coach who is a manager, supervisor, or leader in organizations and for WCMCA09 coaches who works with leaders as clients. This course explores key leadership competencies Case and how coaching can be used to enhance Management in and promote coaching competencies for greater success. Coaching Course Competencies: WCMCA10 Designing Actions: Promotes active Assessments in experimentation and self-discovery. Coaching WCMCA11 Coaches must learn to do case management as a way to manage expectations for Interpersonal themselves and their clients. We teach our Conflict Coaching coaches to manage their files, set boundaries, do time management, and build a good WCMCA12 rapport with the clients. Course Competencies: Co-Creating the Relationship – Partners with clients and relevant stakeholders to create clear agreements. This course looks at the use of assessments in coaching and explores how they are being used, the benefits and limitations of assessments to further coaching results. Course Competencies: Establishing Coaching Agreement: Ability to understand what is required in the specific coaching interaction. Where there is an interpersonal relationship, there are interpersonal conflicts. This course helps to better understand and practice strategies for coaching interpersonal conflicts. Course Competencies: Coaching Presence: Is present and flexible during the coaching process, dancing at the moment. 15

COMMUNICATION Ethical Issue 4hrs This course explores the theory and practice of in Coaching 4hrs coaching ethics and the realities of ethical DIVERSITY WCMCA13 4hrs breaches in the coaching relationship. It 4hrs emphasizes how to stay within the ethical PROFESSIONAL Culture and guidelines of coaching. Diversity INTERPERSPOENRAFLORMANCE Coaching Course Competencies: WCMCA14 Meeting Ethical Guidelines and Professional Standards: Understands and follows all ICF Creating Ethical Guidelines. Questions, Curiosity, and This course explores the realities of working Inquiring in with different cultures. It provides a view of Coaching coaching from various lenses and frames of WCMCA15 reference to help coaches' bridge gaps and allow clients to better respond to diversity Acknowledging challenges in cultures. Assumptions, Course Competencies: fears and doubts Creating Awareness: Expresses insights to in Coaching clients in ways that are useful and meaningful WCMCA16 for the client. Are you having trouble formulating good coaching questions? This course prepares you to generate and practice powerful coaching questions for client insight and success. Course Competencies Powerful Questioning: Asks questions that reflect active listening and an understanding of the client's perspective. Clients in coaching are often held back by fears, doubts, and assumptions that can be a roadblock to them achieving their goals. In this course, we explore strategies and techniques for encouraging clients to move forward. Course Competencies: Managing Progress and Accountability: Develops the client's ability to make decisions, address key concerns, and develop himself/herself. 16

WELLNESS Coaching and 4hrs Coaching is a strategic approach to workplace Workplace 4hrs wellness. This course presents the coach with WELLNESS Wellness 4hrs insight and practice in using coaching to WCMCA17 4hrs further workplace wellness. PROFESSIONAL Coaching Career Course Competencies: INTERPEWRESLOLNNAELSS Illness, Transition Planning and Goal Setting: Helps the client & Wellness identify and access different resources for WCMCA18 learning. Coaching versus Career interruptions are not always planned Management: and expected. This course helps you coach through illnesses to recovery, resilience, and Expanding versus wellness as clients prepare to reclaim their Contracting careers. WCMCA19 Course Competencies: Resilience Coaching Planning and Goal Setting: Creates a plan Harnessing with results that are attainable, measurable, Positive Energy specific, and have target dates. WCMCA20 This course examines the differences between managing and coaching, with an emphasis on mapping and expanding. Managers, supervisors, coaches, and educators alike benefit from the goal setting, enthusing, and motivational strategies in this module as they shift their style and set their intention to receive more powerful results in their work with clients. Course Competencies: Direct Communication: Clearly states coaching objectives, meeting agenda, the purpose of techniques or exercises. Coaching is an ideal process to help clients identify and address obvious and hidden stressors. It also affords the space for clients to develop a game plan for coping with stresses and becoming resilient by harnessing positive energy. This course emphasizes stress- management and resiliency coaching practice. Course Competencies: Managing Progress and Accountability: Clearly requests of the client actions that move the client toward their stated goals. 17

Relational Leadership & Well-being Coach Training Program 18

Relational Well-being Leader Coaching Certificate Relational Well-being Leadership (RLWC) WCMCA Requirements – 36 credit hours (ICF PCC Path) Learners hoping to pursue the ICF PCC path can take these courses and, combine with other ACC or PCC courses, get up to 75 or 126 credit hours. This leadership coaching program offers 36 ICF credit hours. It offers a leadership, relationship-building employee development, and resilience coaching program for leaders. This teaches them how to coach and promote psychological safety and well-being at work in a time when the rate of emotional and mental disorders is prevalent. Here are the Leadership coaching courses: The RWLC Courses Introductory Level Ÿ Foundations of Leadership Coaching Ÿ Leadership Coaching and Self-Mastery Ÿ Building Leadership Coaching Relationship Ÿ Coaching Accountability and Results Intermediate Level Ÿ Leadership Coaching Collaboration Strategies Ÿ Coaching Values and High-Performance Culture Ÿ Leading & Coaching Through Change Ÿ Resilience and Emotional Intelligence Advanced Level Ÿ Leading Coaching Conversations for Well-being Ÿ Structures and Execution Ÿ Performance Driven Coaching Ÿ Coaching Questions Feedback and Follow Through 19

RWLC Course Description Level Course Name Description Learning Objectives 1 Foundations of Gain an understanding of leadership Ÿ Gain insight into coaching Leadership coaching and how you can apply it to Ÿ Learn how when coaching is Coaching improve your results as a leader. applicable. Ÿ Learn the foundations of leadership coaching. Self-mastering is necessary to deal Ÿ Become aware of your leadership competently with the day-to-day 2 Leadership challenges of leadership. Learn tools to style Coaching and build your self-mastery as you prepare to Self-Mastery Ÿ Create your leadership coaching model coach employees through difficult times. Ÿ Learn to apply emotional intelligence and self-mastery in coaching 3 Building Learn the art of building trusting Ÿ How to build trusting relationships Leadership relationships with those you lead and through coaching Coaching increase your influence and impact as a Relationship successful leader. Ÿ Increase your influence with those your lead Ÿ Learn to coach relations to have a greater impact that promotes change. Ÿ How to build trusting relationships 4 Coaching As a leader, it is your responsibility to through coaching Accountability demonstrate accountability and lead and Results others to execute, so they attain results in Ÿ Increase your influence with those their work. your lead Ÿ Learn to coach relations to have a greater impact that promotes change. 5 Leadership Coaching teams are a significant part of Ÿ Coach your teams on the Coaching your job as a leader. Teams excel with effectiveness Collaboration good leadership and coaching. Ÿ Pose powerful questions to your Strategies team 6 Coaching Values Values are a key component of coaching Ÿ Understand your values and high- success. As a leader, you need to know Performance your values, understand your value bias Ÿ Relate your values to the corporate values Culture and how it influences your leadership Ÿ Discuss corporate values relating to performance. 20

7 Leading & Change is a constant part of life, yet it can Ÿ Communicate your ideas and 8 Coaching be a source of challenge that can present opinions. 9 Through Change resistance, unhappiness, and fear in many. Ÿ Understand the biology of change 10 Resilience and and how to adapt. 11 Emotional 12 Intelligence Ÿ Opportunities for growth and change. Maneuver the emotional challenges that Ÿ Utilize a whole system approach to come with your role and develop the well-being at work resilience to deal with difficulties on various levels Ÿ Co-create a different experience at work. Coaching Create and practice coaching Ÿ Create and practice coaching Conversations conversations that promote positive conversations for Well-being energy and well-being to reduce stress at work. Ÿ Learn the three stages of a coaching Coaching conversation Structures and Execution Ÿ Learn the wellness conversation model. As a leader, it is your responsibility to Ÿ Learn to create structures demonstrate accountability and lead others to execute, so they attain results in Ÿ Learn to modify structures their work. Ÿ Learn to assess the validity of structures Ÿ Learn to improve execution success. Performance Performance is everything. Coaching is Ÿ Learn the high-performance Driven one of the most successful processes to mindset-shift Coaching improve performance for employees and teams. Leaders who use coaching have Ÿ Create coaching conversations greater success in motivating about performance performance. Ÿ Create a high-performance culture Coaching Learn how to as the right questions and Ÿ Create and practice coaching Questions feedback in coaching to promote follow- questions Feedback and through Follow Through Ÿ Practice effective feedback Ÿ Manage follow-through 21

Course Delivery Methodology Our courses are offered through an online learning platform, as well as in-person at the Institute from time to time. We will also be doing some live training during the year. Classes will be present using interactive, participative, and active learning strategies to increase participants' input and learning. Group discussions, case studies, live coaching, and feedback and will serve to cement student learning. Learning Management System Our coaching students get introduced to our LMS; this is where you locate all your course information and track where you are in the program and what you need to complete. All course information, marks, assignments, and group discussion forums will be graded as indicated in your course outline. Our courses will all have an online component, requiring students to complete before or after classes. Course information and outlines are accessible in the LMS. Ü Attendance Regular attendance is a requirement for all classes. If you must miss class, please inform the instructor and team members ahead of time. Ü Privacy Policy Student records are private and not shared with anyone outside our organization. Your records will be stored in our LMS for recording purposes and are only shared with ICF credit transfer purposes. We keep course records and transcripts indefinitely. Ü Graduation Requirements Students will need to complete all the above requirements for their certification level to graduate with their WCMC or WCMCA, WCMCM certification: Complete Peer Coaching session logs online in the student portal, referring to the ICF Core Competencies observed and used. Ÿ Three (3) Peer Client Logs (Coaching Peer-Clients) Ÿ Two (2) Peer Coach Logs (Being Coached by Peers) Complete the Final Coaching Exam Ÿ 75% Minimum Passing Grade 22

Ü Exams and Grading You must complete and pass the final exam with a mark of 75% or higher to graduate with a certificate in either WCMC, WCMCA, or WCMCM. Participants will be evaluated on their attendance, class interactions, participation in class and group projects, as well as their final project completion, innovation, and presentation. Attendance and class interactions 20% Peer Coaching 30% Peer Coaching Logs 10% Mentor Coaching 20% Exam 20% Peer Coaching Guideline Peer coaching is the most effective way to practice your coaching skills. It is an opportunity for all learners to practice coaching and give feedback to others on the coaching skills they have developed or need to work on further. To graduate, learners will need to complete a minimum of 48 hours of peer coaching for WCMC and 90 hours of peer coaching for WCMCA (advanced). Learners will be assigned both peer coaches and peer clients to work with. The purpose of peer coaching is to practice your coaching skills with a fellow student and gain feedback causally related to your development as a coach. 23

Program Methodology and Requirement 24

Class Feedback Class participation and feedback are important and a part of your marks. Please use this guideline to offer feedback to your peers in class. It will help you practice and keep top of mind the coaching competencies you will be evaluated on. Competencies Demonstrated 1. Setting The Foundation a. Meeting Ethical Guidelines and Professional Standards – Understanding of coaching ethics and standards and ability to apply them appropriately in all coaching situations b. Understands and exhibits in own behaviours the ICF Standards of Conduct c. Understands and follows all ICF Ethical Guidelines d. Clearly communicates the distinctions between coaching, consulting, psychotherapy, and other support professions e. Refers client to another support professional as needed, knowing when this is needed and the available resources 2. Establishing Coaching Agreement a. Ability to understand what is required in the specific coaching interaction and to come to an agreement with the prospective and new client about the coaching process and relationship b. Understands and effectively discusses with the client the guidelines and specific parameters of the coaching relationship c. Reaches agreement about what is appropriate in the relationship and what is not, what is and is not being offered, and about the client's and coach's responsibilities d. Determines whether there is an effective match between his/her coaching method and the needs of the prospective client e. Co-Creating Coaching Relationship 25

Competencies Demonstrated 3. Establishing Trust and Intimacy with the Client a. Ability to create a safe, supportive environment that produces ongoing mutual respect and trust b. Shows genuine concern for the client's welfare and future c. Continuously demonstrates personal integrity, honesty, and sincerity d. Establishes clear agreements and keeps promises e. Demonstrates respect for client's perceptions, learning style, personal being f. Provides ongoing support for and champions new behaviours and actions, including those involving risk- taking and fear of failure g. Asks permission to coach client in sensitive, new areas 4. Coaching Presence a. Ability to be fully conscious and create spontaneous relationship with the client, employing a style that is open, flexible, and confident b. Is present and flexible during the coaching process, dancing at the moment c. Accesses own intuition and trust one's inner knowing – \"goes with the gut\" d. Is open to not knowing and takes risks e. Sees many ways to work with the client and chooses at the moment what is most effective f. Uses humour effectively to create lightness and energy g. Confidently shifts perspectives and experiments with new possibilities for own action h. Demonstrates confidence in working with strong emotions, and can self-manage and not be overpowered or enmeshed by client's emotions I. Communicating Effectively 26

Competencies Demonstrated 5. Active Listening a. Ability to focus completely on what the client is saying and is not saying, to understand the meaning of what is said in the context of the client's desires, and to support client self- expression b. Attends to the client and the client's agenda, and not to the coach's agenda for the client c. Hears the client's concerns, goals, values, and beliefs about what is and is not possible d. Distinguishes between the words, the tone of voice, and the body language e. Summarizes, paraphrases, reiterates, mirrors back what the client has said to ensure clarity and understanding f. Encourages, accepts, explores, and reinforces the client's expression of feelings, perceptions, concerns, beliefs, suggestions g. Integrates and builds on client's ideas and suggestions, h. \"Bottom-lines\" or understands the essence of the client's communication and helps the client get there rather than engaging in long descriptive stories i. Allows the client to vent or \"clear\" the situation without judgment or attachment in order to move on to the next steps 6. Powerful Questioning a. Ability to ask questions that reveal the information needed for maximum benefit to the coaching relationship and the client b. Asks questions that reflect active listening and an understanding of the client's perspective c. Asks questions that evoke discovery, insight, commitment, or action (e.g., those that challenge the client's assumptions) d. Asks open-ended questions that create greater clarity, possibility, or new learning e. Asks questions that move the client towards what they desire, not questions that ask for the client to justify or look backward 27

Competencies Demonstrated 7. Direct Communication a. Ability to communicate effectively during coaching sessions and to use language that has the greatest positive impact on the client b. Is clear, articulate, and direct in sharing and providing feedback c. Reframes and articulates to help the client understand from another perspective what he/she wants or is uncertain about d. Clearly states coaching objectives, meeting agenda, the purpose of techniques or exercises e. Uses language appropriate and respectful to the client (e.g., non-sexist, non-racist, non-technical, non-jargon) f. Uses metaphor and analogy to help to illustrate a point or paint a verbal picture 8. Creating Awareness a. Ability to integrate and accurately evaluate multiple sources of information and to make interpretations that help the client to gain awareness and thereby achieve agreed-upon results b. It goes beyond what is said in assessing client's concerns, not getting hooked by the client's description c. Invokes inquiry for greater understanding, awareness and clarity d. Identifies for the client his/her underlying concerns, typical and fixed ways of perceiving himself/herself and the world e. Identifies for the client differences between the facts and the interpretation, disparities between thoughts, feelings, and action 28

Peer Coaching Guideline Peer coaching is the most effective way to practice your coaching skills. It is an opportunity for all learners to practice coaching and give feedback to others on the coaching skills they have developed or need to work on further. To graduate, learners need to complete a minimum of 48 hours of peer coaching for WICA and 90 hours of peer coaching for WICC. Learners will be assigned both peer coaches and peer clients to work with. The purpose of peer coaching is to practice your coaching skills with a fellow student and gain feedback related to your development as a coach. Your peer knows coaching methods, models, and philosophies, enabling them to provide relevant feedback. The methodology outlined below ensures everyone follows the same steps. The roles of both peer coach and peer client are essential to making this process a success. Do not hesitate to ask your instructor or coach training coordinator if you have any questions regarding this process. We are here to empower you on your journey to becoming a coach! Peer Coaching Log If you are pursuing certification with us, you need to complete the student peer coaching and peer client log. Below is an outline of the number of logs you need to complete in the Student CRM. Logs are to be completed the same week as the coaching session. We recommend you sign into the Student Portal and use the peer coaching/peer client log to make notes and share your feedback during the session. Each student is required to complete 60 Practicum hours in the following breakdown: Below is the framework students' use in their written peer coaching feedback logs. This outline helps you reflect on the skills your peer coach demonstrated: 29

Peer Coach Log Date Time Peer Client Competency Comments 1:00 – 2:00 pm Sally Spoon January Active Listening This was a good session that 15/19 1:00 – 2:00 pm Sally Spoon Follow-through allowed me to practice listening. January Ethics 25/19 Feedback I was able to practice feedback in this session. Peer Clent Log: Sally Spoon Date Time Peer Client Competency Comments January 1:00 – 2:00 pm Joyce Odidison Active Listening Joyce listened to me, and 15/19 Follow-through this helps me with my follow-through January 1:00 – 2:00 pm Joyce Odidison Ethics 25/19 Feedback Joyce gave powerful feedback that really helped me moving forward. 30

These are the International Coach Federation (ICF) competencies that you will need to learn and practice in class and again in your mentor coaching sessions. We use the International Coach Federation Competencies to Guide our learning ICF Core Competencies Yes No 1. Demonstrates Ethical Practice Definition: Understands and consistently applies coaching ethics and standards of coaching. 2. Embodies a Coaching Mindset Definition: Develops and maintains a mindset that is open, curious, flexible, and client-centered. 3. Establishes and Maintains Definition: Partners with the client and relevant stakeholders to create clear agreements about the coaching relationship, process, plans, and goals. Establishes agreements for the overall. 4. Cultivates Trust and Safety Definition: Partners with the client to create a safe, supportive environment that allows the client to share freel and maintains a relationship of mutual respect and trust. 5. Maintains Presence Definition: Is fully conscious and present with the client, employing a style that is open, flexible, grounded, and confident. 6. Listens Actively Definition: Focuses on what the client is and is not saying to fully understand what is being communicated in the context of the client systems. 7. Evokes Awareness Definition: Facilitates client insight and learning by using tools and techniques such as powerful questioning, silence, metaphor, or analogy. 8. Facilitates Client Growth Definition: Partners with the client to transform learning and insight into action and promotes client autonomy in the coaching process. 31

Mentor Coaching ICF requires all those seeking accreditation to have completed a minimum of 10 hours of Mentor Coaching. Mentor Coaching will take your coaching to the next level and help refine your skills. Ÿ Congratulations on the work you have done so far in your program! The Mentor Coaching component is designed to assess the coach's ability to use the ICF Core Competencies in their coaching. Ÿ This is a good time to ask yourself. We provide “Mentor Coaching” for those individuals who have completed the ICF recognized training or those who are seeking mentoring. You must have completed enough credit hours to be eligible for Mentor Coaching (WCMC – 75 credit hours or WCMCA – 126 credit hours). Requirements to Apply for Mentor Coaching Ÿ You have coached a minimum of three clients Ÿ You have successfully completed peer coaching sessions, which provided you with the necessary practice to have your coaching abilities assessed Ÿ “Am I exhibiting the ICF Core Competencies in my coaching?” Coaches using computer speakers must ensure they are in good working order and can be heard by all. Ÿ Coaches will ensure their coachee has the correct phone or log-in information to join the call. Ÿ Coaches are required to instruct their coachee to leave the call after they have completed their coaching session. Ÿ Coaches are expected to demonstrate the ICF Core Competencies in their 20-minute coaching sessions. Coaches taking on the client role for peer coaching sessions are reminded this must not interfere with their own demonstration of coaching competencies as a coach. 32

Applying for Mentor Coaching Future Mentor Coaching session dates are on our website, as well as the competencies you will be assessed on. Mentor Coaching Program Guidelines Designed to assess coaching abilities using the IFC Core Competencies, our Mentor Coaching program assumes all coaches arrive at the sessions prepared to coach. Coaches are expected to comply with the following: Ÿ Coaches will arrange to have a coachee in advance of the Mentor Coaching session Ÿ Coaches must ensure they and their coachee have a clear, working telephone line, so the evaluator can clearly hear them, coach Ÿ Coaches are expected to join the call on time for each supervised session. Ÿ Coaches who do not demonstrate proper knowledge of the ICF Core Competencies will be required to redo their Mentor Coaching session Ÿ ·Coaches are expected to treat these sessions as they would a professional coach-client relationship Coaches are expected to demonstrate the use of all ICF Core Competencies at least once during their five supervised coaching sessions 33

Grading Rubric Score Content Conventions Organization Presentation Levels Is well thought out No spelling, Information is Shows excellent and accurately grammatical, or clearly focused in understanding of supports the punctuation errors. an organized and coaching coaching question. thoughtful competencies. High-level use of manner. Reflects vocabulary and word Shows a good application of choice. Information is grasp of the coaching and constructed in a coaching question. 10 critical thinking logical pattern to support the Answers make Is related to the answer. sense and relate to coaching topic. the coaching question and Shows understanding competency. of the question in relation to coaching. Is accurate. Is well thought out Few (1 to 3) spelling, Information is Shows a great and supports the grammatical, or well presented understanding of coaching question. punctuation errors. and logical. coaching competencies. Reflects application Great use of Shows a great of coaching. vocabulary and word understanding of the coaching 8 choice. question. Is fairly related to the Answers make topic. sense and relate to the coaching Shows understanding question. of the question in relation to coaching. 34

Score Content Conventions Organization Presentation Levels Supports the More than 3 spelling, Information is not Shows some coaching question. grammatical, or well-presented understanding of punctuation errors. and logical. coaching Reflects application competencies. of coaching. Good use of vocabulary and word Shows some Is somewhat related choice. understanding of to the topic. the coaching 6 Shows a fair question. understanding of the Answers make question in relation to some sense and coaching. somewhat relate to the coaching question. The answer relates to More than 5 spelling, Information is Shows little coaching but does grammatical, or poorly presented. understanding of not support the right punctuation errors. coaching coaching question. competency. Poor vocabulary and Reflects application word choice. Shows little 3 of coaching but not understanding of specific to this the coaching question. question. Has little relation to Answers make the topic. little sense in relation to the Shows understanding coaching question. of the question in relation to coaching. 35

Application Process Ready to Start your Coaching Journey ?Complete the coach training assessment Now! https://coachvelocity.com/coachtrainingassessment Join an upcoming cohort, take courses or a specific coaching Module January March May July September November Fees and Receipts Students paying their entire tuition by the first day of classes receive a significant discount. We also offer three, six, and twelve-month payment plans to create more flexibility. Courses fees are as follows: All fees are subject to change so check our website here for updated specials here: https://coachvelocity.com/store/ Ÿ The single course is US$295 each (all course fees are subject to pay GST). Please check our website for price promotions Ÿ ACC Track cost - $4500 Ÿ PCC Track Cost - $6500 Ÿ MCC Track Cost - $8999 We do offer some discounts during the year to help students get through the financial hurdle of getting their coaching business started. Contact us +1 (877) 999-9591 https://coachvelocity.com Both certifications will provide all the requirements to become an ICF accredited coach Tax Receipts Interpersonal Wellness Services Inc. is now a certified educational institution and will be able to offer receipts for the tuition cost of your certification. You may be eligible to apply educational tax deductions to your certification. 36

WCMCM- Master Level Certification 37

WCMCA Requirements – 202 credit hours (ICF PCC Path) Coach 2 peer clients (50 courses and 200 ACSTH). Be coached by 4 peer coach (Twelve 1- hour sessions) Telephone coaching for at least 1 peer. Complete peer client log. Complete 2 peer coach logs Submit your peer coach logs. (100 coaching hours logged for ICF membership) Learners hoping to pursue the MCC path will take the WCMC ACC path courses and the WCMCA PCC path courses, in addition to MCC. 1. WCMCA PCC Path Courses: The WCMC Courses Module X – Motivating Potential Ÿ WCMCM01 – Coaching Motivation Ÿ WCMCM02 – Coaching and Decision-Making Skills Ÿ WCMCM03 – Coaching and Personal Style Ÿ WCMCM04 – Designing Actions in Coaching Ÿ WCMCM05 – Wellness Coaching Strategy Tools Ÿ WCMCM19 – Coaching and Recovery Module XI – Reflection Ÿ WCMCM07 – Coaching Collaborative Management Principles Ÿ WCMCM08 – Coaching Through Limiting Habits Ÿ WCMCM09 – Coaching Strategies for Personal Wellness Ÿ WCMCM10 – Self-care and Reflective Practitioners Module XII – Transformational Focus Ÿ WCMCM11 – Coaching as Transformational Learning Ÿ WCMCM12 – Coaching and Generational Diversity Ÿ WCMCM13 – Interpersonal Relationship Coaching Ÿ WCMCM14 – Performance Improvement Coaching 38

Module XIII – Group Dynamic Ÿ WCMCM15 – Responsible Communication Coaching Ÿ WCMCM16 – Harnessing Collaborative Potentials Ÿ WCMCM17 – Coaching Teams and Groups Ÿ WCMCM18 – Coaching Through Transitions Ÿ WCMCM06 – Collaborative Relationships Module XIV – Advanced Labs Ÿ Labs – Motives Ÿ Labs – Motivation versus Commitment Ÿ Labs – Blame versus Responsibility Ÿ Labs – Taking Ownership Ÿ Labs – Roadblocks to Listening WCMC 3 : Wellness Competency (WCMCM) Mindset Coach Master Courses: 50 Classes, written exam, and 60 hours of practicum Required hours: 202 Hours ICF – ACSTH Parts: 13 Modules 10 mentor coach hours Credentialing: WCMC – Eligible to pursue the (Associate Certified Coach) ICF MCC accreditation This stream consists of 50 interpersonal, life skills, communication, and wellness coaching courses from up to 5 focus areas to complete the WCMC certification. 39

WCMCM Coaching Training Course Description Below is a description of all the courses in our coaching curriculum PROFESSIONAL WCMCM Credit Course Courses Hours Description PROFESSIONAL Coaching 4hrs Coaching should provide an opportunity for COMMUNICATION Motivation and 2hrs clients to move beyond motivation to Commitment commitment. This course explores the 4hrs differences, strategies, and tools between WCMCM02 motivation and commitment. Course Competencies: Coaching Decision making Creating Awareness: Communicates broader perspectives to clients and inspires Skills commitment to shift their viewpoints. WCMCM03 Good decision-making skills enable you to win Coaching and the confidence of others and ease through Personal Style difficult situations. Coaching creates awareness of one's decision-making process WCMCM04 and allows for further development. Course Competencies: Planning and Goal Setting: Makes plan adjustments as warranted by the coaching process and changes in the situation. All coaches should use coaching techniques in their work with clients. This course helps participants to match their communication style and their coaching approach to that of their clients. It allows them to gain skills and deeper awareness to help improve their skills at aiding clients to reach their coaching outcomes. Course Competencies: Creating Awareness: Invokes inquiry for greater understanding, awareness, and clarity. 40

PERFORMANCE Designing Action 4hrs This course allows the learner to practice the in Coaching 4hrs art of designing action steps through coaching GROUP WCMCM05 4hrs to attain their goals. Course Competencies: GROUP Harnessing Collaborative Designing Actions: Helps the client to focus GROUP on and systematically explore specific Potentials concerns and opportunities. WCMCM16 This course explores the collaborative potential Coaching in groups and prepares the coach to work with Collaborative groups that are stuck by build awareness of Relationships for their potential for the groups so they can make the changes necessary to move forward. Conflict Course Competencies: Transformation Managing Progress and Accountability: WCMCM06 Promotes the client's self-discipline and holds the client accountable for what they say they Coaching Through are going to do. Emotional Pain WCMCM07 This course prepares coaches to work with disputing individuals, teams, or groups by creating awareness and aiding in developing a roadmap for establishing collaborative relationships. Course Competencies: Designing Actions: Ability to create with the client opportunities for ongoing learning, during coaching and in work/life situations, and for taking new actions that will most effectively lead to agreed-upon coaching results. This course prepares the coach to work with managers to develop and strengthen their collaborative skills. It is a great resource to work with new managers transitioning from working solo to leading a group, team, or department. Course Competencies: Managing Progress and Accountability: Focuses on the coaching plan but is also open to adjusting behaviours and actions. 41

PERFORMANCE Coaching 4hrs Coaching is a process that allows clients to through Limiting 4hrs become aware of limiting habits and patterns WELLNESS 4hrs that may be holding them back. This course Habits and 4hrs will explore the art and practice of WELLNESS Patterns transforming limiting patterns with new positive ones. COMMUICATION WCMCM08 Course Competencies: Coaching Direct Communication: Uses metaphor and Strategies for analogy to help illustrate a point or paint a verbal picture. Personal Wellness In this course, participants will practice WCMCM09 supporting clients, create awareness around personal wellness, set wellness goals, develop Self-Care and the personal wellness plans, create structures, and Reflective design action steps to take ownership. They Practitioner will learn how to work with other professionals WCMCM10 and support clients to achieve personal wellness success. Responsible Course Competencies: Communication Designing Actions: Brainstorms and assists Coaching the client to demonstrate new learning. WCMCM19 This course enables coaches to practice several strategies for reflection, such as journaling, meditation, stories, metaphors, art and visualizing. They also explore reflective tools, games, artful and fun activities, communication tools, books, metaphors, and stories as power tools that are essential to equip clients with information and knowledge. Course Competencies: Designing Actions: Advocates or brings forward points of view that are aligned with client goals without attachment. This course explores the concept of responsible communication and its application and practice in the coaching process. Course Competencies: Active Listening: Attends to the client and the client's agenda, and not to the coach's agenda for the client. 42