Concentrix eAlmanac 2016

LeadershipDevelopment Almanac 2016A Development Guide for Talent and BusinessLeading Leading Leading Leading Self Teams Business Organization

Message from the Ravinder Singh Rana As the Learning function, our vision is that of a well-connected, more involved VP and Country Leader organization where ideas are shared, relationships are developed and skills are honed. Jojo Mathews Director HR We are dedicated towards building a culture in which our employees feel challenged and rewarded, and have the opportunity to demonstrate their skills and Raj K. Nehru abilities. We also emphasize professionalism, responsibility and accountability.Director, Global-Leadership High Performance Leadership is a life-changing professional experience. In a highly Development dynamic and interactive process, we look to create the right inner state, the right relationships, and the right social intelligence to be a truly credible leader. We look at emotional intelligence, how leaders engage in high performance relationships with their peers and teams, and social intelligence attributes like dialogue, influencing, dealing with conflict, and negotiation. \"If your actions inspire others to dream more, learn more, do more and become more, you are a leader.\" This year we believe in the Power of 8! We will have achieved our objective if each individual invests in at least 8 hours of formal learning. Look forward to seeing this objective realize!

Target 8 hours of Learning per Employee 3

High Impact Themes 2016- GAME CHANGERSEngagement Education Empowerment- Gamification Employee Experience - Mobile Learning- Creative Manager Tool Kit - HR Partner upskilling - Executive Education - PeM: Managingi. Leadership Orientation - Senior Leadership Program Employee Concernsii. Governance - Managerial Enablement: 180 - Theatre based Learningiii. Reward & Recognition degree style + Climate OPS Support Delivery Intervention - Emerging Leader Development - DBPM (NASSCOM + Ansal University) Shared Services

Learning Linkage to Business & HR Plan

Band Wise Key Skills Categorization -NewLeading Leadership Middle Management Team Leaders & Emerging Practitioners Organizations Leaders  Strategic thinking & execution  Strategic thinking & execution NA focus focus  Mentoring  Stretch Assignment  Aligning business imperatives to  Mentoring  Job Shadow organizational growth  Stretch Assignment  Job Shadow  Financial ManagementLeading  Change Management  Business & Financial Acumen  Analytical skills NA Business  Negotiation skills  Presentation Skills  Consultative selling  Client Partnering  Client Partnering  Technological orientation  Consultative selling  Advanced Excel Skills  Handling Crit Sits  PMP  Solutioning and Transitioning  Data Interpretation and Analysis  PMPLeading  Developing teams  People management & employee  Team bonding & Teams  Developing & Managing Talent  Performance management development collaboration skills  Situational Leadership  Collaborative skills (SSS)Leading Self  Decision Making  Performance management  Understanding the larger  Lateral Thinking  Delivery Basics  Coaching & Feedback skills picture  Executive presence  Problem Solving  Communication & Presentation  Effective presentation &  Customer Centricity communication  Decision making  Communication skills  Negotiation skills  Managing career & growth  Critical thinking  Critical thinking  Domain knowledge (IV)  Leadership and team in BPO  Time Management  Tele Sales Skills  Advanced email writing Skills management  Basic quality skills  Conference Call Etiquette  Effective communication skills  Time Management  Advanced communication Skills  Career development skills  Motivation and Attitude  Conflict resolution  Domain knowledge (IV)  Networking skills  MS Excel  Domain knowledge (IV)  Domain Specialisation  Personal Branding  Workplace discipline  UK/US cultural orientation

Table Of Contents -New Programs 2016 -Diversity Programs -Top-Talent Programs 1. SPECIAL INITATIVES 2016 3. MIDDLE MANAGEMENT• Creative Manager Tool Kit- Pg. 9 • APEX- Pg. 20 • OPEC-BM 2.0- Pg. 30• Gamification- Pg.10 • Theatre Based Learning-Pg. 21 • 7 Habits Classic- Pg. 31• HRBP- Pg.11 • LEAP 2- Pg.22 • Stress Management-Pg. 32• MEC- Pg.12 • CLE- Pg.23 • Coach To Lead-Pg. 33 • BRV- Pg.24 • Client Focused Professional- Pg. 34 2. SENIOR LEADERSHIP • PODFA- Pg25. • Presenting With Purpose- Pg.35 • TROY 2- Pg.26 • Principles of Negotiation- Pg.36• Senior Leadership Program- Pg. 14 • OPEC-BM- Pg.27 • Beyond Dolls & Cars- Pg.37• ERUDITUS Leadership Program- Pg.15 • DLW 2.0- Pg.28 • U turn if U want to-Pg. 38• Theatre Based Learning- Pg.16 • B@B 2.0- Pg. 29• APEX- Pg. 17• DLW 2.0 -Pg.184. EMERGING LEADER 5. ENTRY LEVEL• Parivartan- Pg. 40 • Take Flight- Pg.50 • DBPM- Pg. 59• Whole Brain Thinking- Pg. 42 • Stress Management- Pg. 51 • Acing an IJP- Pg. 60• Learning From Failure- Pg. 43 • Collaborate Effectively- Pg. 52 • Winning Impact- Pg.61• Emerging Leader Certification • Conflict Resolution- Pg.53 • Attitude & Customer Service- Pg.62 • Communicate Effectively- Pg. 54 • Recast- Pg. 63 Program- Pg. 44 • Networking For Results- Pg. 55 • Communicate Effectively- Pg. 64• FMP- Pg.45 • U turn if U want to- Pg.56• Continuously Transform-Pg.46 • Beyond Dolls & Cars- Pg.57 6. NEED BASED PROGRAMS• 86400: Spend it Effectively- Pg.47• Acing an IJP- Pg.48 • Excel Skills- Pg. 66• Coach Me- Pg.49 • Intermediate Excel Skills- Pg. 67 • Think Enable- Pg.68 • Email Etiquette- Pg.69 • OPS-Assessor Certification- Pg.70* We will continue to updatethe learningAlmanac with upcomingsessions for 2016. Kindlydownloadthe most updated version as, and when it is published.

SPECIAL INITIATIVES 2016 1

Creative Manager Tool Kit-InitiativeProgram Objective Proposed Tool Kit: Design “Creative Manager Tool Kit” focusing on key engagement drivers in order to  ESS Tool Kit enhance employee experience. A top-bottom approach where all Operations Managers  Motivation Tool Kit will be up-skilled on the Tool Kit. Operations Managers to train all their Team Leaders to  Coaching Tool Kit use & deploy the Tool Kit. DPEs and Up line Managers to ensure effective Governance.  Fun Tool Kit Monitoring, Tracking & Reporting  I Own my Career TK Audience: Methodology DurationFirst Line Managers Blended Approach 3-4 months Program Owner Program Manager Aditi Rodey TBD

GamificationProgram Objective Key ModulesConcentrix would like to deploy a gamified employee engagement and retention program that  The objective of the Soccer League is totargets to enhance the employee engagement levels at the ground level. The program must improve the performance on the targetenable the TLs to connect better with their team members using the right set of engagement business metrictools. The TLs should be able to make a visible impact in the areas of career aspiration,motivation and employee performance for their direct reports.The platform uses technology with a purpose to drive team spirit, goal achievement, increasedsense of healthy competition and all this finally yielding positive impact on key customeroutcomes & process performance.The Objective therefore, is to get TLs to increase their Touch Time with their team membersthrough a variety of activities on a daily basis, all of which drive employee engagement. Audience: Methodology Duration Entry Level Game-based Approach 1 to 3 months(Played as a team) Program Manager Program Owner TBD Prashant Suri

HR Business Partner Certification ProgramProgram Objective Key Modules An HRBP plays a key role in driving the people effectiveness strategy that  Phase 1 strengthens the culture of Engagement & High Performance. • Role of HRBP – shift from transactional support to Investing and Developing this crucial job role is of immense advantage to the business partnership & enablement organization • HBDI A Blended Certification program focusing on unique BPM sector requirements. • Organizational Behaviour • Motivational Theories 3 Phased intervention spanning across 4 months which includes Face to Face • Taking Ownership sessions, Self Learning Modules, Projects, case studies and a blog on Yammer.  Phase 2 • HRBP Blogs All ERBP/ HRBP to be covered through certification program. • Self facilitated peer learning circles (experience By the end of this session, participants will have: sharing) every fortnight  Improved problem articulation & resolution skills  Phase 3  Improved listening skills • HRBP as a business partner & advisor - Strategy vs.  Play role as a strategic HR partner to business  Improved self confidence leading to assertiveness & effectiveness Operations • Change Management – CAP Model • HR Analytics • Discovering one’s own emotional & social intelligence Audience: Methodology DurationER/HR Business Partners 4 months Blended 3 Phases: Face to Face, SPOs and BlogsProgram Owner Program Manager Prashant Suri TBD

Managing Employee Concerns: Key Modules Awareness Boot Camps Blended Awareness Boot Camp, consisting ofProgram Objective the following:47% rise in organization wide employee escalations in the year 2015 over 2014.  Video based LearningPeople Manager and Work Environment issues contributing 30% & 20% respectively  Case Studies & Discussionsto validated escalations.  Facts & Data SharingStrengthen People Managers’ ability to manage employee concerns proactively using  Activity based learningAwareness & Sensitization Boot Camps . \"When people are financially invested, theyBy the end of this session, participants will be able to: want a return. When people are emotionally Recognize triggers to various employee issues & concerns Understand introspect and reflect on Leadership derailment factors invested, they want to contribute.“ Recognize the importance of positive behavior, Empathetic listening, attitude --Simon Sinek-- for driving supportive & collaborative team environment Duration Identify and list down actionable on the gaps identified basis learning that will 5 hours increase your personal and professional effectiveness and reduce employee grievances Audience: MethodologyFirst Line Managers, Face to Face Trainers & SMEs Program Manager (Operations Only) TBD Program Owner Aditi Rodey

SENIOR LEADER PROGRAMS 2

Senior Leadership ProgramProgram Objective Key Modules Global Leadership best practices indicate that high performing organizations are investing  Strategy in world class faculties to have interface with their Leadership Talent.  Customer Centricity & Value Creation  Account Management Concentrix to design a Senior Leadership Program with World Class faculty from Premier  Business Acumen Global Institutes, customized to the needs of BPM SectorUniversity of Pennsylvania Indiana University Duration 2-3 months Audience: Methodology Senior Leaders, Function Face to Face, Webinars Heads (Band 8 & 9) Program Manager TBD Program Owner Madhu Sharma

Theatre Based LearningsProgram Objective  Key ModulesApplications for drama provide a \"contextual training model,\" that includes life like simulations  Band 6 & 7 Top Talents: Key Themes:for participants to practice managing complex human interactions in a safe and controlled Networking Skills, Networking Skills,learning environment Personal Brand, Engaging TeamsWith an endeavor to introduce innovative Learning methodologies we will use Theatre based  Band 8 & 9: Key Themes: CommunicatingLearnings with a key focus on improving Executive Presence and Communication Skills. with impact, Presenting Effectively, Personal Brand, Build Relationships, Listen and understand to learn, Empower individuals Audience: Methodology DurationFirst Line Managers, Upline Face to Face 8 hours & Senior Leadership Program Manager TBD Program Owner Anuradha Umalker

Executive Education- EMERITUSProgram Objective Key Modules Top Organizations biggest focus is to develop Leaders who can look at things with fresh eye,  Understanding Customer Behavior & challenge the status quo and take risk to deliver break through performance in face of today Delivering Value and tomorrow’s business environment.  Strategic Thinking A Blended Executive Program in Management & Leadership with EMERITUS INSTITUTE OF  Business Acumen MANAGEMENT-SINGAPORE for Band 10-D’s  Financial Acumen  Negotiation & Influence Audience: Methodology Duration Senior Function Blended: Face to Face 2 to 3 months Leaders/AssociateDirectors & Directors & Webinars Program Owner Program Manager Madhu Sharma TBD

APEX-Achieving Personal ExcellenceProgram Objective Key ModulesConsistent hindrances in leaders’ own & team success: Lack of self-control, High work Individual:stress, Lack of sense of well- being, Work life balance  Achieving Personal Excellence  Creativity : Living in the Present MomentIntroduce an initiative to help leaders use an inside-out approach to manage challenging  Personal Capabilitywork life situations well  Overcoming Challenges  Risk-Taking and InnovationWhy Inside-Out approach: Research indicates 97% of employees who attended Personal  Managing StressExcellence workshops felt a significant positive impact on their sense of well-being Team/Organization:  Decision-making & Effectiveness  ABC of High Performing Teams: Awareness-Belongingness-Commitment  Conflict Resolution  Communication  Delegation and Empowerment Audience: Methodology DurationTeam Leaders, Managers & Face to Face 4 hours Senior Leadership Program Manager TBD Program Owner Aditi Rodey

DLW 2.0- Delivery Leader WorkshopA deep dive into Delivery, Operations & FinanceProgram Objective Key ModulesThe program is designed to help delivery leaders improve their decision making by having a more  Developing and Managingcomprehensive view of how costs, revenue and operational activities interrelate. It helps improve operations the Client Relationshipmetric management via a better understanding of metric interactions, effective handling of teams andstakeholders; thereby resulting in efficient operations. Finally, it focuses on improving the relationship with  Financial Managementyour customers on the basis of trust, clarity and adequate expectations management. It helps identify the key  Delivery Operationselements of a positive and professional attitude when establishing and managing customer relationships.  Concentrix LeadershipKey objectives are: Excellence Improve your decision making by having a more comprehensive view of how costs, revenue and operational activities interrelate Determine how to estimate the revenue and cost impacts of various actions. Improve operations metric management by a better understanding of metric interactions Identify and correct underperformance Improve your effectiveness to effectively manage teams, team members and stakeholders To improve team performance through feedback and coaching Identify the key elements of a positive and professional attitude when establishing and managing customer relationships Audience: Methodology DurationSenior Operation Face to Face 3 DaysManagers, Newly Promoted DPEs Program Manager TBD Program Owner Anuradha Umalker

MIDDLE MANAGEMENT PROGRAMS 3

APEX-Achieving Personal ExcellenceProgram Objective Key ModulesConsistent hindrances in leaders’ own & team success: Lack of self-control, High work Individual:stress, Lack of sense of well- being, Work life balance  Achieving Personal Excellence  Creativity : Living in the Present MomentIntroduce an initiative to help leaders use an inside-out approach to manage challenging  Personal Capabilitywork life situations well  Overcoming Challenges  Risk-Taking and InnovationWhy Inside-Out approach: Research indicates 97% of employees who attended Personal  Managing StressExcellence workshops felt a significant positive impact on their sense of well-being Team/Organization:  Decision-making & Effectiveness  ABC of High Performing Teams: Awareness-Belongingness-Commitment  Conflict Resolution  Communication  Delegation and Empowerment Audience: Methodology DurationTeam Leaders, Managers & Face to Face 4 hours Senior Leadership Program Manager TBD Program Owner Aditi Rodey

Theatre Based LearningsProgram Objective  Key ModulesApplications for drama provide a \"contextual training model,\" that includes life like simulations  Band 6 & 7 Top Talents: Key Themes:for participants to practice managing complex human interactions in a safe and controlled Networking Skills, Networking Skills,learning environment Personal Brand, Engaging TeamsWith an endeavor to introduce innovative Learning methodologies we will use Theatre based  Band 8 & 9: Key Themes: CommunicatingLearnings with a key focus on improving Executive Presence and Communication Skills. with impact, Presenting Effectively, Personal Brand, Build Relationships, Listen and understand to learn, Empower individuals Audience: Methodology DurationFirst Line Managers, Upline Face to Face 8 hours & Senior Leadership Program Manager TBD Program Owner Anuradha Umalker

LEAP 2 (Leadership Enhancement &Advancement Program)Program Objective Key Modules Studies have indicated that managers who understand their style and create high  Leadership Styles performance and energizing work climate for their teams are 4.2 times more likely to  Organizational Climate deliver above average profits  Influencing Strategy Exercise  Talent Q LEAP 2 Program is designed with HAY Group using their Unique Leadership Development methodology Deepens Leaders self-awareness through : o A 180 degrees STYLE & CLIMATE survey o Psychometric tool o Action plans created for improving team climate and performance Motivates managers for demonstrating positive behavior Audience: Methodology DurationFirst Line Managers Face to Face 2 Days Program Owner Program Manager Prashant suri TBD

CLE-Certification in Leadership ExcellenceProgram Objective Key ModulesFirst line management is the most critical leadership role for any business process outsourcing  Coachingorganization. The role entails managing people with diverse backgrounds, & varied requirements  Difficult Interactionswith respect to achieving common team goals. Recognizing the importance of grooming & nurturing  Feedback Essentialsleadership working directly with our first line staff, a new certification program has been planned.  Presentation Skills  Developing PeopleWhat’s unique about this program is that it will be a fully online self-study program including hi-  Team Creationdefinition online interactive learning content.  Global Collaboration  Persuading OthersThere will also be Webinars with Industry leaders focused on people manager development and  Diversityindustry best practices & trends. This way, the program will replace traditional class-room based  Decision Makingtraining method thus giving the organization the advantage of ensuring faster coverage & smooth  Process Improvementprogression for the participants.  Project ManagementA set of competencies critical to success in Team Leader role was created called the “Team LeaderCompetency Framework”. The program is focused on enhancing FLM’s skills based on these keycompetencies: Developing People, Analytical Problem Solving, Communication, Planning andPrioritizing and Collaborating with Others Audience: Methodology DurationFirst Line Managers Online Modules 4 to 6 monthsProgram Owner Program ManagerKunal K. Ghosh TBD

BRV: Business Relationship Versatility(A workshop on social styles @ Work)Program Objective Key ModulesIn every organization, there is a hidden diversity—the diversity of Social Styles. Leveraging  Business of VersatilitySocial Style differences can lead to more effective collaboration, productive relationships,  Identify the 4 Social Stylesgreater productivity and business results. Recognizing others' work preferences and adjusting  Develop skills to help you identify theto them allows for more efficient communication and the persuasive ability to influenceothers. Improving versatility reduces tension in relationships and enables people to focus different ways people communicateefficiently on the task and work to be done.  Reflect on Style Expectations  Modify Your BehaviorThis program:  Adapt the way you work with others in Provides participants with results-oriented versatility skills that help them to improve order to meet their expectations and their ability to work effectively with others. preferences Enables them to build productive relationships, handle conflict, and create more focused and productive teams Audience: Methodology DurationFirst Line Managers(Top Face to Face 2 DaysTalent) & Managers (Top Program Manager Talent) TBD Program Owner Prashant Suri

PODFA: Power of Ownership & Drive for Key ModulesAchievement (Dream it, Believe it, Achieve it)  Why, Where and What of OwnershipProgram Objective  Levels of Ownership : Drown / Ground / Based on the Leadership competencies around taking initiatives and drive fir achievement, Sky this program has been created to explore our Belief Systems and its impact on our ability to  Beliefs and Mindsets and their impact own our Dreams and achieve them through personal drive. PODFA will support participant to reflect, learn and practice critical factors to bring about on one’s ability to take Ownership personal transformation and put them on the road to be an achiever.  How to Drive Ownership  Self-Motivation Key objectives are:  Achiever Instincts  Drive to Achieve Model  Practice Ownership & Urgency and support others to do the same.  Leverage Ownership & Urgency in challenging situations to turn it into thrilling moments.  Practice Self Leadership & Personal Drive to Lead Self and be an Achiever! Audience: Methodology DurationFirst Line Managers(Top Face to Face 2 DaysTalent) & Managers (Top Program Manager Talent) TBD Program Owner Prashant Suri

TROY 2- Talent Retainer of the YearProgram Objective Key Modules Earlier, it was enough to get your own job done perfectly. Now, you must achieve your  Mechanics of Business  Team Leader Jobs results through your subordinates  Metric Driven Approach Earlier, you followed instructions. Now, you must decide what will be done, by which people  Performance Management  Graphical Data Representation and in which way  Workforce Management Earlier, you only had to deal with your own unit. Now, you are expected to engage with  Quality  Team Management seniors and remove obstacles for your team Earlier, you just had to keep yourself motivated. Now, your success depends on motivating your team.Effective People Managers- Team Leaders are vital to success within the BPO industry asbusiness performance is driven by their skills. The TLCP track has been created to enhance theOperations knowledge and behavioral skills of the TLs/FLMs based on the identified PeopleManager competencies. This Program will help the TL’s Know what is expected of them as Managers Learn how to develop the employees so that they get the best results from them Lead people with confidence Analyze your own strengths and opportunities as a manager Audience: Methodology DurationTeam Leaders Only. Face to Face, 3 Days Manager/PeM to Program Manager nominate TBD Program Owner Prashant Suri

OPEC-BM: Operational Excellence forBusiness Managers (Operation & Finance Simulation Challenge)Program Objective Key ModulesCompanies want managers to better connect their operational decisions to financial  Participants learn About:outcomes. Manage Gross Margin, not just operational metrics. Managers need to take • MSAs and Contractsbetter operational decisions, some of which may seem counter intuitive, but will help better • P&L Statementsmanage gross margins of their process! • Direct and indirect costs • Gross MarginsThis program will: Educate managers on a financial model in a simple and easy way  Plan the run: Get managers to develop the financial model using familiar operational parameters • Create an Ops plan (P&L) Cement learning through multiple rounds of application in a simulation • Make right assumptions to secure good gross marginsTHE SERVICE THE CLIENT • Win the pilotPROVIDER  Sensitivity: Audience: Methodology • Do sensitivity analysis Tenured First Line Face to Face • Become familiar with impact of OpsManagers & Managers levers on gross margins. Program Manager Program Owner Ravindra Bhatia  Run The Plan (Simulation) Prashant Suri • Run pilot at weekly level • Measure impact of ops decisions on gross margin • Repeat for 7 months Duration 2 Days

DLW 2.0- Delivery Leader WorkshopProgram Objective Key ModulesThe program is designed to help delivery leaders improve their decision making by having a more  Developing and Managingcomprehensive view of how costs, revenue and operational activities interrelate. It helps improve operations the Client Relationshipmetric management via a better understanding of metric interactions, effective handling of teams andstakeholders; thereby resulting in efficient operations. Finally, it focuses on improving the relationship with your  Financial Managementcustomers on the basis of trust, clarity and adequate expectations management. It helps identify the key  Delivery Operationselements of a positive and professional attitude when establishing and managing customer relationships.  Concentrix LeadershipKey objectives are: Excellence Improve your decision making by having a more comprehensive view of how costs, revenue and operational activities interrelate Determine how to estimate the revenue and cost impacts of various actions. Improve operations metric management by a better understanding of metric interactions Identify and correct underperformance Improve your effectiveness to effectively manage teams, team members and stakeholders To improve team performance through feedback and coaching Identify the key elements of a positive and professional attitude when establishing and managing customer relationships Audience: Methodology Duration Face to Face 2.5 DaysSenior OperationManagers, Newly Promoted DPEsProgram Owner Program Manager TBD Anuradha Umalker

OPEC-BM 2.0- Operational Excellence forBusiness ManagersProgram Objective Key ModulesIn order to ensure financial success along with consistently high performance delivery to clients,  Developing and Managing theequipping middle level & first line managers with the required skill set and in depth understanding of Client Relationshipaccount financial management is imperative.OPEC-BM 2.0 is an upgraded version of OPEC BM program that includes an instructor led session on  Understanding and Developmenteffective stakeholder management along with the simulation based OPEC BM workshop that focuses Financial Modelson balancing financial success with operational delivery.  Delivery OperationsThe participants go through a 2 – hour instructor led session on client/stakeholder managementfollowed by MS Excel based Simulation. The Simulation helps the participants plan & execute aprofitable business model keeping in mind the various factors that affect Cost & RevenueIt helps the participants understand the effects of each of the Operations levers by doing a SensitivityAnalysis Audience: Methodology DurationFirst Line Managers & Face to Face 2 Days Managers Program Manager TBD Program Owner Anuradha Umalker

B@B 2.0- Brilliant @ BasicsProgram Objective Key ModulesThe Concentrix India learning team, in collaboration with global leadership development team brings  Developing and Managing the Client Relationshipyou a global Brilliant @ The Basics.  Financial ManagementThe program focuses on key areas influencing business and management, financial systems, execution,  Delivery Operations  Concentrix Leadership Excellencevalue creation and leadership. You will refresh and understand the new shifts in knowledge, skills setsand leadership styles. Learn the latest business theory, tackle real-world issues in a highly collaborativeenvironment, via action learning experiences and group discussions. Key objectives are: Improve your decision making by having a more comprehensive view of how costs, revenue and operational activities interrelate Determine how to estimate the revenue and cost impacts of various actions. Improve operations metric management by a better understanding of metric interactions Identify and correct underperformance Improve your effectiveness to effectively manage teams, team members and stakeholders To improve team performance through feedback and coaching Improve the relationship with your customers on the basis of trust, clarity and adequate expectations management Identify the key elements of a positive and professional attitude when establishing and managing customer relationships Audience: Methodology DurationManagers Top Talent Face to Face 2.5 DaysProgram Owner Program Manager TBD Anuradha Umalker

Seven Habits of Highly Effective People-ClassicProgram Objective Key ModulesThe 7 Habits of Highly Effective People ®based on the best-selling business book by the same  Habit 1: Be Proactive®name, provides the foundation to strengthen the human side of performance at the personal,  Habit 2: Begin With the End in Mind®managerial & organizational levels. The 7 Habits ® courses equip employees with the tools and  Habit 3: Put First Things First®skills to work at the highest levels of effectiveness, both with & through others. It helps build  Habit 4: Think Win-Win®stronger organizations by strengthening and exercising the character and competence of the  Habit 5: Seek First to Understand, Thenwork force. to Be Understood® Creating high levels of trust  Habit 6: Synergize® Breaking common ineffective behaviors & tendencies  Habit 7: Sharpen the Saw® Develop strong interdependent relationships and teams The workshop also focuses on self-mastery Audience: Methodology DurationFirst Line Managers & Face to Face 2 Days Managers Program Manager TBD Program Owner Prashant Suri

Stress ManagementProgram Objective Key Modules Why do you feel stressed and unable to break the cycle?  Power of Positive thinking Do you feel like indulging in activities like smoking, alcohol, shopping when stressed?  Work life balance Do you find it hard to get to sleep or to stay asleep?  Importance of \"Me\" time  Healthy body healthy mindIf the answer to any one of the above questions is “Yes”. We recommend you to attend stress  Tips to manage stressmanagement session. This session will help participants understand and identify current stresslevels and the things that go to make up that stress. We will help participants devise a plan tohelp reduce stress in life.The objectives are: Understand stress and various types of Stress. Understand its impact on human performance Identify stressors & various responses to stress Learn techniques to reduce stress Audience: Methodology Duration Emerging Leaders, First Face to Face 4 hoursLine Managers & Managers Program Manager Program Owner TBD TBD

Coach to LeadProgram Objective Key ModulesCoaching is an essential skills for any leader. The role of a leader as a coach is to help team  Role of a Coach  GROW model of coachingmembers realize and tap into their potential. John Whitmore, coined the GROW technique of  SMART model of Action planning  Effective Feedback skillscoaching and development. The technique progresses as a sequential approach of first identifying  Practice sessionsthe ‘Goals’ to work on, check the ‘Reality’ by way of analysis of the current situation. Then exploreon ‘Options’ to accomplish the identified goal realistically and ‘Will’ yourself to accomplish it. Theprogram is designed to equip the learners to understand the GROW approach of coaching andenable them to be able to use it to develop their team members. By the end of this session,participants would be able to: Define coaching Describe effective coaching Describe the qualities of an effective coach Describe the GROW model for effective coaching Apply SMART principles when creating an action plan Give effective feedback Describe Quantum Questions Practice a coaching session using the GROW model and Quantum Questions Audience: Methodology DurationFirst Line Managers Face to Face 4.5 hours Program Owner Program Manager TBD TBD

Client Focused ProfessionalProgram Objective Key ModulesCompany leaders have realized that \"getting closer to the client\" is crucial to growth. Both  Understand Our Clientsbusiness buyers and consumers have more choices than ever before. Today's clients won't  The Service Attitudehesitate to walk away from an established company relationship that doesn't meet their needs.  The Service BehaviorThis holds true for nearly all industries.  Meeting the ClientsThis program focuses on developing the skills and behavior required to achieve a high level ofclient satisfaction by providing service excellence and partnering for clients success.This program helps participants: Identify the key skills and behaviors required to achieve a high level of client satisfaction. Recognize the importance of providing service excellence and partnering for clients’ success. Develop an action plan to enhance a key client relationship. Audience: Methodology DurationFirst Line Managers Face to Face 6 hours Program Owner Program Manager TBD TBD

Presenting With PurposeProgram Objective Key ModulesMost of us are called on to give presentations at some point in our career, whether to our  Structure and design your presentation forteam, to our management or external partners/clients. Through a combination of theory and maximum clarity and impactpractice this learning helps you organize your presentations more effectively, build slide decksthat help your audience understand and remember your message and deliver your  Deliver your presentation with style andpresentations in a more polished manner. confidenceDelivering an inspirational or captivating presentation requires a lot of preparation andwork. Once that is done, it takes all the more effort, courage and confidence to deliver it  Manage Your Nerveseffectively  Handling the Unexpected  Practice delivering your presentation Audience: Methodology DurationFirst Line Managers & Face to Face 2 Days Managers Program Manager TBD Program Owner TBD

Principles of NegotiationProgram Objective Key ModulesAll of us negotiate from time to time whether with colleagues, managers or external partners  Learn how negotiation can benefit alland clients. Through a combination of theory and practice, Negotiation Skills helps you parties involved when it is approachednegotiate more effectively, identify mutually beneficial options and driving discussion toward with appropriate goals and behaviorwin/win solutions.  Learn to conduct a negotiation according to Concentrix Principled Negotiation process  Use a role play negotiation to practice and benefit from constructive feedback Audience: Methodology DurationFirst Line Managers & Face to Face 1.5 Days Managers Program Manager TBD Program Owner TBD

U turn if U want toAn exclusive workshop for womenProgram Objective Key ModulesA study conducted by McKinsey shows that companies having women among top managers  Understanding Customer Behavior &demonstrate higher operating margin and market capitalization in the industry than companies Delivering Valuemanaged by men only. Concentrix is continually invested in finding, hiring and retaining thetalent, and in creating a fun and encouraging workplace environment. “We believe in an  Strategic Thinkingenvironment that fosters growth, not only for the company but also for the individual,\" says Jojo  Business AcumenMatthews, Director HR, Concentrix India and UAE. Concentrix believes in equal opportunity  Financial Acumenemployment- Inclusivity and Diversity are very important at Concentrix.  Negotiation & Influence“U turn if U want to” will enable participants: Overcoming day –to-day challenges faced by women in corporate world. helps women understand how and what women need to do to be accepted/understood in professional career Need and ways for self-promotion Decision making styles Audience: Methodology Duration First Line Managers & Face to Face 8 hours Managers Program ManagerDiversity Female Employees TBD Program Owner Harsha Tikoo

Beyond Dolls & CarsA Workshop on gender sensitizationProgram Objective Key ModulesMen and women each bring a gender-influenced intellectual and relational perspective to  Why corporate promote gender equality?common work tasks and activities such as analysis, problem-solving, and  Gender Quizcommunication. Understanding these differences - and the benefits of diverse mindsets - is  Gender: Nature or Nurture  Gender Blind Spotscritically important when tackling today’s business challenges. This program aims to bridge thegap of understanding between men and women to create a more inclusive, more productiveworld.The key objectives are: Understand the need for Gender Intelligence Understand what is perception and how does it impact Gender neutrality Learn what causes the fundamental differences between Genders Both men and women understand how to leverage their differences in tackling whatever task is at hand, making best use of their respective skills and talents. Identify Gender Blind spots and explore how to bridge them Become more effective and produce greater, more sustainable results by seeking and blending the contribution of both men and women in unison Audience: Methodology Duration Emerging Leaders, First Face to Face 4 hoursLine Managers & Managers Program Manager Program Owner TBD Harsha Tikoo

EMERGING LEADER PROGRAMS 4

ParivartanProgram Objective Skills AddressedEmerging Leaders have the highest touch time with front line population, consequently  Plan 1: 0-12 Months Tenureimpacting & influencing Performance & Engagement. Effective communication & Job role • Managing Selfcapability is critical to their success. • Giving Feedback • Strong Written and Verbal CommunicationParivartan project is designed to support Emerging leaders to smoothly transition fromPractitioner level to the desired skillset required to perform at the current level. It is a  Plan 2: 12-18 Months Tenuretenure & role based progressive curriculum designed for enabling Emerging Leaders to build • Coaching and Mentoring Skillsa strong pipeline of Future Leaders. • Influencing Skills • Problem Solving Skills Audience: Methodology • Presentation SkillsEmerging Leaders, QAs, Face to Face, SPOs, • Emotional Intelligence SMEs & Trainers Game-based  Plan 3: >18 months Tenure (Operations Only) • People Management Program Manager • Team Building Program Owner Manu Sondhi • Performance Management Harsha Tikoo • Client Management • Personal Effectiveness Duration 6 Months

Parivartan Key modules 0 – 12 Months 12 – 18 Months > 18 Months• Giving Feedback - SPO • Winning Impact • 7 Habits Beginners• Networking for Results • Time Management: • Team Building and• Time Management: Avoiding Time Stealers - Managing Team (Chak SPO De movie and Activity • Alien Encounter Avoiding Time Stealers - Based)• SPO • Microsoft Excel - SPO • Goals and Setting Goals• Coach Me • Presentation Skills - SPO • – SPO Learn to Lead • Leading Teams: Dealing Working for Your Inner with Conflict - SPO Boss: Personal • Using Emotional Accountability - SPO Intelligence on the Job - • Presentation Skills - SPO SPO • Stress Management

Whole Brain ThinkingA Workshop on Thinking PreferencesProgram Objective Key ModulesWhole Brain Thinking (WBT) is a concept created by Ned Hermann. It focusses around the way  The concept of Whole Brain thinkingpeople think. It helps to identify how to leverage on your thinking preferences to improve  Tools for application of the WBTproductivity, creativity and work better with your team members. Understanding the thinkingpreferences of self and of others enhances the way teams can achieve goals cohesively. This concept for Agile thinkingworkshop will provide an exposure to the basic understanding of the Whole Brain thinking  Practice applying Whole Brainmodel. It will also provide insights into understanding an individual’s own preferences ofthinking that impacts the general behaviors of the individual in engaging with others. Thinking for dealing with peopleThis program enables participants to – Understand the Whole Brain Thinking Model and the four thinking preferences. Identify your personal strengths and how they get perceived because of dominant thinking preferences. Learn to take a “whole brain” thinking approach in your personal and professional life Audience: Methodology DurationEmerging Leaders Top Face to Face 4 hours Talent Program Manager TBD Program Owner TBD

Learning From FailuresA Workshop on Personal EffectivenessProgram Objective Key ModulesA research done by a leading hypnotherapist states – ‘Ask the average person why they haven’t  Our obsession with Successaccomplished their goals yet, and fear of failure will always crop up as the #1 block to success for  Impact of Success & Failure on our brainmost people, most of the time’. But why is this? Interestingly, this has nothing to do with being  Fear of Failureborn with low self-confidence. It has everything to do with fear of failure being a socially  Case Study: Evaluating a major failureacceptable behavior. case study to assess the learning thatThis program enables learners to understand that failures are inevitable and we need to focus onlearning from each failure to achieve desired success failures leave, as opposed to Success  Learning from Failures for Achieving Success Audience: Methodology DurationEmerging Leaders Top Face to Face 4 hours Talent Program Manager TBD Program Owner TBD

ELCP: Emerging Leader Certification ProgramProgram Objective Key ModulesWith an endeavor to identify potential People managers for Operations profile from the Track 1- Assessment Centreexisting pool of tenured Emerging leaders, Concentrix leadership echoed the need of EmergingLeader Certification program (ELCP). This program is based on an Assessment Centre (AC) - Self-Assessmentwhich includes elements of scientifically developed psychometric assessments, Ops Interview - Assessment Centre (Simulationand online Manager Feedback followed by a Development Centre to provide learning Exercises)opportunity based on the needs identified during the Assessment Centre. It helps the - Manager’s Assessmentcandidate in: - Ops Interview Understanding the gap between self-assessment, manager’s assessment, cross panel Track 2: Development Centre interviewer’s assessment and online simulation assessment. - Brilliant@ Basics (B@B) & Coach to Lead Identifying strengths areas which can be leveraged for attaining better results. (CTL) : 3 day module Identifying development areas which can be developed over a period of time to improve - Online Modules on PeM competencies - NMO – For AC clear participants only as an individual. Creating development path on identified competencies.It helps the management in:- identify potential First Line Manager resources as ready pool.- Creating a development path for the individual.- Create a talent pool/ pipeline with an eye on harnessing potential for company growth. Audience Methodology DurationEmerging Leader (As per Face to Face 4 monthseligibility defined in the Program Manager invite mailer) Manu Sondhi Program Owner Harsha Tikoo

FMP: Foundational Management Program(A Program on management essentials)Program Objective Key ModulesThe course is designed in partnership with IILM, keeping in mind the basics of management that  Phase 1 - Content-Core (Mandatory)are crucial to be honed for emerging leaders in the top Talent program. The course is delivered  Essentials of Managementby world class facilitators from IILM institute in multiple phases that aim at delivering and  Skills at Workbuilding the essential skills through various modes of learning. The program engages with the  Organizational Imperativesparticipant both within and outside the training room, leaving enough opportunity for thelearner to apply the learnt skills in real time.  Phase 2 - Content-Electives (ChooseThe program enables the participant to: one) Learn Management Essentials  Human Resources Identify and apply various behavioral aspects and skills that befit a People manager  Operations Understand in depth the principles for HR, Ops, Finance or marketing in an Organization  Finance Leverage on constant guidance from a Mentor Practice various organizational principles at their workplace  Phase 3 - Mentoring Evaluate their knowledge of the various skills learnt  Phase 4 - Leader Talk  Phase 5 - Stretch Assignments Audience: Methodology Duration Emerging Leaders Top Instructor led, Case study 10 monthsTalent (Manager/PeopleManager to nominate) based and self-paced, Examinations included Program Owner TBD Program Manager TBD

Continuously TransformA Workshop on Transformational BehaviorsProgram Objective Key Modules Continuously Transform is a short program that is aimed at sensitizing employees to the  The importance of Transformation importance of accepting workplace dynamics and not hesitate at attempting at new ways.  Case studies to evaluate situations This workshop uses the experiential and the discovery learning methods to prepare the participants. and behaviours necessary for This workshop will provide an exposure to the basic understanding of various behaviors transformation that are necessary to allow oneself to continuously transform. It further build importance  Recognition of gaps in self and teams of becoming a change leader. that become a roadblock in This program enables participants to:- transforming  Realize the importance to Transform  PARR activity  Become more comfortable by looking at new ways to explore a scenario  Becoming a leader who drives the behaviors that are necessary to breed an environment that is willing to innovate and transform Audience: Methodology DurationEmerging Leader Face to Face 2 hoursProgram Owner Program Manager TBD TBD

86400: Spend it EffectivelyProgram Objective Key Modules A Do you sometimes feel that you are working really hard but you are not making much  Understand what is 86400 progress?  The concept of Efficiency and Do you want to know how you could get more done in less time? Effectiveness as key aspects of Time Do you feel stressed by the end of the day?This program enables participants to recognize efficiency and effectiveness as key aspects of managementtime management, recognize importance of setting goals and identify the 4 steps of time • Importance of setting Goalsmanagement which will enable you to make giant leaps in your personal productivity. • Understand the Time ManagementAt the completion of this module, participants will be able to: matrix Set Goals and achieve them successfully  Identify steps of time management Cope with Work Pressure Recognize Efficiency and Effectiveness as key aspects of Time management • Prioritizing Learn to apply the 4 steps of time management • Scheduling • Execution • Review and Improve Audience: Methodology DurationEmerging Leader Face to Face 4 hoursProgram Owner Program Manager TBD TBD

Acing an IJPProgram Objective Key ModulesAre you looking to move to the next level and need help to understand the challenges you may  What are goals • Understand SMART goalsface in an interview for a job in a company that already knows your skills and talents. An • Set your goalsinternal interview requires as much preparation and foresight as any other. You need to prove  IJP & You • The IJP processthat even though you're good at your current job, you have the ability to be exceptional in the  Know your skillsjob you're seeking. Internal interviews require the same rigor as interviews with an external  Present Yourself Effectivelycompany. • Resume • InterviewThis program is designed to: Make tenured employees aware of the IJP process and preparing them to succeed in the IJP selection process in the organization. Formulate goals to choose your career path. Discover job responsibilities and skill sets required for specific roles Write an effective resume for specific IJP role Prepare to deal with IJP interviews effectively Prepare an action plan to accentuate the positive Audience: Methodology DurationEntry Level & Emerging Face to Face 1 Day Leaders Program Manager TBD Program Owner TBD

Coach MeProgram Objective Key ModulesCoaching Me is a program that has been designed considering the ever required need to self-  GROW model of Coachingcoach and assist others around to develop as well. The program is a one day interactive session  SMART Principlesand deals with concepts that can aid an employee to work better with their superiors and peers  Individual Development Plansto design their own development plans and better themselves.At the completion of this module, the participants will be able to: Describe the GROW model of effective coaching Apply SMART principles when creating an action plan Use the GROW model to self – coach through development Create an Action plan for developing a team leader related skill using the GROW and SMART principles Audience: Methodology DurationEmerging Leader Face to Face 2 hoursProgram Owner Program Manager TBD TBD

Take FlightProgram Objective Key ModulesWhy do we sometimes find ourselves in situations where we feel inferior to others? The answer  Understanding successful people don’thas something to do with our self-limiting belief, which restricts our capabilities and shows us do different things, they do thingsan inferior image of our self which we do not realize at times. These false beliefs become differentlybarriers in our progress and development. In reality, we can actually do a lot of things throughsheer determination and strong will power. This program is based on a motivation book  Role Models & inspirationJonathan Livingston Seagull by Richard Bach. Through this highly inspirational story of a Seagull  Creating Jonathan seagull for selfthe program inspires us to overcome limitations and leap for dreams.At the completion of this module, participants will: Be sensitized to the need of overcoming limitations Go beyond limitations and live your dreams Take steps proactively, at the workplace and in your personal life Have belief in your abilities and believe in your self-worth Jonathan Livingston Seagull, written by Richard Bach, is a fable in novella form about a seagull learning about life and flight, and a homily about self- perfection. It was first published in 1970 as \"Jonathan Livingston Seagull - a story.\" Audience: Methodology DurationEmerging Leader Face to Face 4 hoursProgram Owner Program Manager TBD TBD