Effective Communication & Presentation Skills & Report Writing 07-10 March 2016 Kuala Lumpur, Malaysia / 13-16 March 2016 Dubai, UAE

EFFECTIVE COMMUNICATION, PRESENTATION SKILLS & REPORT WRITING ™MANAGEMENT 07 - 10 MARCH 2016SERIES GRAND MILLENNIUM KUALA LUMPUR MALAYSIA 13 - 16 MARCH 2016 RADISSON BLU DUBAI DEIRA CREEK UAECOURSE OVERVIEW YOUR INTERNATIONAL COURSE FACILITATORTHIS WORKSHOP CONSISTS OF TWO PARTS:Part 1: Effective Communication & Presentation Skills (Day 1 - Day 2) Suzanne GuthrieEffective Communication & Presentation Skills™ is an experiential workshop Director of Learningthat teaches participants to fully engage their audience by using professional Bold New Directionscommunication and speaking skills. This program focuses on overcomingbarriers to communication and using positive communication techniques With over 20 years of experience in corporatealong with structure, visual and vocals presentation skills. communications, organizational change, and management, Suzanne Guthrie brings an enthusiasm andThrough a combination of instruction, demonstration and practice, participants passion to her work that is well received by diverse clientfinesse their communication and delivery skills. Instructor feedback after each groups.presentation paves the way to greater mastery. By the end of the workshop,participants feel increased confidence and can deliver dynamic presentations Suzanne’s unique perspective comes from her variedto even the most challenging audiences with ease. experience in both the corporate and public sectors where she has worked in marketing, management and corporatePart 2: Effective Report Writing (Day 3 - Day 4) communication roles.Effective Report Writing™ is a dynamic training session that helps participants Suzanne loves supporting professional growth and usescommunicate better in professional business & report writing. Whether you her coaching skills to draw out individual strengths. Herwrite memos, reports, emails or promotional literature, your writing says a lot rich approach to facilitation centers on helpingabout you. professionals develop new competencies and confidence that translate into enhanced performance in the workplace.Focusing on key goals of saving time and improving the quality of businesswriting, this 2 day program includes instruction in a five step professional Suzanne’s formal education includes a master’s degreewriting system which produces quality business documents. from the University of Toronto (Canada) with a focus on organizational administration. She is a graduate of theParticipants will learn to apply fundamental principles used by professional innovative Coaches Training Institute and holds a diplomawriters to save time and enhance quality. This session teaches you to deliver in Advanced Communications.professional business writing results for global audiences time and time again. She leads training in the areas of business communications,By the end of the session, participants demonstrate greater competence in powerful presentations, persuasive writing, emotionalquickly starting and finishing business documents that are relevant, readable, intelligence and professional resilience. She is an activeand effective. member of the International Coach Federation, the National Speakers Association, and the American Society of TESTIMONIALS Training & Development. “Suzanne Guthrie has a remarkable ability to convey complex information in Suzanne is also the editor of the newly published a way that cuts to the core of the topic and teaches the key elements needed management development book called Managing From to make real change. ” The Inside Out available in electronic and paper versions. - Jean Gran, Financial Consultant, NorthStar Financial Counselling She has delivered communications training and consultation to Fortune 500 firms across North America, “Suzanne is an upbeat and dynamic facilitator. We’ve been very satisfied South America and Europe. with the results of our relationship with Suzanne.” - Doreen Boettcher, Wells Fargo Home & Consumer Finance Group EXCLUSIVE TAKEAWAYS: “Suzanne is a fantastic facilitator and an inspiring consultant!” Workshop Materials: Each participant - Amanda Koenig, Director, United Health Group receives a copy of the Effective Communication, Presentation Skills & Report Writing™ Manual and handouts containing an overview of the course, including worksheets, examples and exercises.Tel: +6016 3326 360 Fax: +603 9205 7788 [email protected] 1

COURSE CONTENT: WHY THIS EVENT EFFECTIVE COMMUNICATION & PRESENTATION SKILLS Highly experiential exercise-filled learning brings participants to a greater understanding ofDAY1 ART OF PERSUASION their communication and presentation strengths and weaknesses. Presenting a Benchmark We work individually to decrease distracting, Learning About Your Audience ineffective behaviors and to increase powerfully Setting Direction with Writing effective skills. Setting Direction with Practice Persuading With Voice Workshop Benefits: Influencing With Your Body Enhancing Your Message Work Easily with Differing Personalities Highlighting with Gestures Eliminate Unproductive Communication Using Several Skills Together Master Positive Communication Skills Organize Presentations for ImpactDAY2 POWERFUL PRESENTATIONS Overcome Nervousness Engage Audiences Reviewing Day One Learning Maximize the 5 P’s of Vocal Power Delivering Your Main Message Highlight Key Points with Gestures Mastering Your Props Convey Confidence with Your Body Using Visual Aids Effectively Creating a Powerful Summary Responding to Tough Questions Tying All Skills Together Completing the Presentations Noting Progress & Future Steps There are no pre-requisites or designated experience levels required of participants attending this workshop.A smart man knows what to say, WHO SHOULD ATTEND a wise man knows how and when to say it. Company Chairman & Directors - Frank M. Garafola VPs, GMs of Corporate Communications Heads & Managers of Advertising Business Development Managers Sales & Marketing Managers Media & Public Relations Managers HR Directors HR, Administrative & Support Staff Legal Counsels & Advisors Project & Line Managers Executives, Managers & Team Leaders Professionals who Write Business Documents Others who wish to develop their presentation skills 2

COURSE CONTENT:EFFECTIVE REPORT WRITINGDAY3 GETTING STARTED WITH WHY THIS EVENT EFFECTIVE REPORT WRITING This experiential exercise-filled learning program Understanding Your Audience helps participants learn a step-by-step process Considering Your Readers’ Needs for writing to global audiences. Learning from Professional Writers By applying the writing process to actual topic Using Creative Planning Tools areas participants learn how easily they can get Developing a Mind Map started and complete well organized & Crafting Complex Scenarios persuasive writing projects. Organizing for Order & Logic The combination of instruction, quick exercises Persuading Your Readers and reference materials translates to real skills Drafting for Professionals that can be put to work immediately for greater writing success.DAY4 EDITING FOR SUCCESSFUL WRITING OUTCOMES Workshop Benefits: Reviewing Day One Learning Improve your writing confidence Delivering Your Main Message Enhancing Readability Understand & engage your global audience Editing Sentences Editing Words Learn to get started quickly Editing for Action Editing Verbs Organize messages effectively Using Visuals Effectively Noting Progress & Future Steps Save time completing writing projects There are no pre-requisites or designated experience levels required of participants attending this Overcome writing obstacles workshop. Energize your writing with word choice Persuade readers to take action Understand the power of visuals Get handy reference checklistsEither write something worth reading or do something worth writing. - Benjamin Franklin COURSE SCHEDULE 8.00 Registration & Coffee/Tea 8.30 Workshop commences 10.10 - 10.30 Morning coffee/tea 12.30 - 13.30 Lunch 14.40 - 15.00 Afternoon coffee/tea 16.00 End of day 3

EFFECTIVE REGISTRATION FORMCOMMUNICATION,PRESENTATION Fax: +603 9205 7788SKILLS & REPORT Tel: +603 9205 7772WRITING ™ Mobile: +6016 3326 360 Email: [email protected] - 10 MARCH 2016GRAND MILLENNIUMKUALA LUMPUR MALAYSIA13 - 16 MARCH 2016RADISSON BLUDUBAI DEIRA CREEK UAEDELEGATES IN-HOUSE TRAINING1 Name : 360 BSI is passionate about providing strategic technical Name on tag: programs and high potential training solutions across the Job Title : region to build personal competencies and organizational Email : capability. Mobile : You will receive practical training from a professionally2 Name : qualified educator with over twenty years of teaching and Name on tag: training experience. Job Title : Email : Please feel free to mix-and-match topics from the areas listed Mobile : below to get the right training content for your staff. Other topics may be available upon request.3 Name : Name on tag: OTHER PUBLIC COURSES Job Title : Email : The Craft of Technical & Scientific Writing & Presentation Mobile : Powerful Business Negotiation Skills Effective Performance ManagementAUTHORIZATION Preventing Workplace Bullying Effective Technical Report Writing(This form is invalid without a signature) Records, Information & Document Management Creating Customer Loyalty ™Name : Hotel Contact Details:Job Title : Grand Millennium Kuala LumpurEmail : 160 Jalan Bukit Bintang, 55100 Kuala Lumpur Tel: +60 3 2117 4899 Fax: +60 3 2142 1441Tel : ( ) Radisson BLU Hotel, Dubai Deira CreekOrganization : Baniyas Road, P.O. Box 476, Dubai, UAE Telephone: +971 4 2057105 Fax: +971 4 2234698Address : General Information:Signature : Date: / / 1 Registrations close ONE (1) week before the training dates. 2 The fees cover lunch, tea breaks, materials and certificate. 3 Official confirmation will be sent, once registration has been received. 4 Participants will need to arrange their own accommodation. 5 Attire: Smart Casual Cancellations/Substitutions Substitutions are welcome at any time. Please notify us at least 2 working days prior to the event. All cancellations will carry a 10% cancellation fee, once a registration form is received. All cancellations must be in writing by fax or email at least 2 weeks before the event date. Cancellations with less than 2 weeks prior to the event date carry a 100% liability. However, course materials will still be couriered to you. Thank you for your registration!FEES (please tick as appropriate) PAYMENT DETAILS* REGISTER 3 DELEGATES WORKSHOP #1 WORKSHOP #2 BOTH WORKSHOPS Payment is required within 5 days upon receipt ofAND GET 15% DISCOUNT USD 1,995 the invoice. USD 1,995 USD 3,395 Bank transfer:KUALA LUMPUR 09 - 10 MAR 2016 07 - 10 MAR 2016 360 BSI MIDDLE EAST LIMITED Abu Dhabi Commercial Bank 07 - 08 MAR 2016 Dubai Mall Branch, P.O.Box 49124 Dubai, U.A.EDUBAI, UAE 13 - 14 MAR 2016 15 - 16 MAR 2016 13 - 16 MAR 2016 Account No: 10065721319001 Swift No: ADCBAEAAXXXThe fee does not include any taxes (withholding or otherwise). In case of any taxes applicable IBAN No: AE780030010065721319001the client has to ensure that the taxes are paid on top of the investment fee paid for the course.Compliance with the local tax laws is the responsibility of the client. All payments must be received prior to the event date© 360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.

360 BSI Training Calendar 2016 Event Code Type COURSE TITLE DATE - 2016 VENUEKK-MN-SIN-130 IT SingaporeKK-TE-DOH-46 Document & Information Management, Security, 07 - 10 Dec 2015 Doha General Retention & Archiving Effective Technical Report Writing 13 - 14 Dec 2015 KK-TE-KL-41 General Effective Technical Report Writing 13 - 14 Jan 2016 Kuala LumpurKK-TE-JAK-42 General Effective Technical Report Writing 18 - 19 Jan 2016 JakartaKK-TE-DOH-47 General Effective Technical Report Writing 21 - 22 Feb 2016 Doha SV-IT-KL-22 IT Business Continuity & Disaster Recovery Planning 23 - 25 Feb 2016 Kuala LumpurSV-IT-DUB-21 IT IT Information Security Management Principles 28 Feb - 02 Mar 2016 DubaiKK-MN-DUB-129 IT Document & Information Management, Security, 06 - 09 Mar 2016 Dubai Retention & ArchivingSV-SS-DUB-102 Safety DubaiSV-SS-DUB-103 Safety BBS: Safety & Leadership 06 - 08 Mar 2016 Dubai Root Cause Analysis 09 - 10 Mar 2016KK-MN-KL-117/118 General Negotiating Sales Success & Customer Loyalty 07 - 10 March 2016 Kuala LumpurKK-MN-KL-119/120 General Effective Communication, Presentation Skills & 07 - 10 March 2016 Kuala Lumpur Report WritingKK-MN-DUB-121/122 General Negotiating Sales Success & Customer Loyalty 13 - 16 March 2016 DubaiKK-MN-DUB-123/124 General Effective Communication, Presentation Skills & 13 - 16 March 2016 Dubai Report Writing 10 - 12 Apr 2016 DubaiKK-MN-DUB-131 Management Green Supply Chain Management SV-FI-KL-11/12 Finance Fraud Control & The COSO 2013 Framework: Improving To be confirmed 2016 Kuala Lumpur Internal Controls and Organizational EffectivenessSV-MN-DUB-131 HRSV-MN-DUB-132 HR Effective Performance Management To be confirmed 2016 Dubai Preventing Workplace Bullying To be confirmed 2016 DubaiSV-FI-DUB-9/10 Finance Fraud Control & The COSO 2013 Framework: Improving To be confirmed 2016 Dubai SV-IT-DUB-19 IT Internal Controls and Organizational Effectiveness SV-SS-DUB-96 Safety SV-SS-DUB-97 Safety Project Management for IT Professionals (23 PDUs) To be confirmed 2016 Dubai Dubai SV-IT-DUB-20 IT Visible Safety Leadership To be confirmed 2016 Dubai Quality, Behavior & the Bottom Line: The Human Side of To be confirmed 2016 Dubai Quality Improvement IT Governance: Governance & Management of To be confirmed 2016 Enterprise IT Other Training Courses by Affiliated Training Partners Technical Advanced Shutdown / Turnaround / Outage (STO) Dubai Management Kuala Lumpur Security Advanced Certificate in Security Management Dubai Security Advanced Certificate in Professional Investigation & Covert Surveillance Dubai Dubai Security Advanced Certificate in Field Incident Command Dubai Dubai Management CSR Strategy & Value-creation Masterclass Dubai HR Training ROI Masterclass Management Effective and Efficient Warehouse Operations Finance Effective Collection & Recovery StrategiesContact Kris at [email protected] to register or for further details. Tel: +60 16 3326 360