1- Abandoned Calls First Quarter Report 2021

Abandoned calls for First Quarter 2021 (October, 2020 - December, 2020) Name Shift Abandoned Total Sort by Lowest Percentage. Calls Calls Jackson, Colton C Handled * 1.2 Calls Handled Sam, Jojen C 0.00 3364 1 Vargas, Emily A 0.00 1.12 5606 Rider, Angela B 0.00 3132 B Al Obaidi, Sura B 0.01 McKenna, Kendra A 0.02 3262 * 3262 Oluwemimo, Akinyemi C 0.03 5606 * A Green, Chelsey A 0.05 Patel, Kamlesh C 0.06 0.8 Rider, Angela 3364 Chacko, Mathew B 0.06 C Chien, Ling Ling C 0.08 0.6 Gbollie, Elaine B 0.09 0.00 1000.00 2000.00 3000.00 4000.00 5000.00 6000.00 Kamel, Fady A 0.10 0.46 Vargas, Emily Mumphrey, Lashan C 0.11 Oso, Olusegun C 0.12 0.4 0.39 0.4 Patel, Nilisha C 0.12 0.36 0.36 Lamb, Wilhemina A 0.12 Idris, Fozia C 0.14 0.28 0.3 Desai, Snehal B 0.16 0.24 0.25 0.26 Ly, May B 0.16 Johnson, Judith B 0.17 0.21 0.21 Jackson, Colton Woodall, Donald C 0.18 0.2 0.19 Cribb, Shaina A 0.18 Kunwar, Manoj A 0.23 0.12 0.12 0.14 Bender, Scott B 0.23 0.1 Uhi, Tiana C 0.25 0.06 0.07 0.08 0.1 Rose, Meagan B 0.28 Badri, Ali C 0.29 000000000000 Eang, Emily C 0.34 0 Palmer, Connie C 0.38 Volponi, Julie A 0.43 Ford, Darsherika B 0.45 Varughese, Jacob C 0.49 Gouras, Mark C 0.68 0.70