UpWright - Who We Are

Who We Are UpWright Restoration Services LLC is a family-owned organization founded in 2017 by Bob and Carol Wright. We offer residential renovation services, mainly roofing, siding, windows, and gutters. We stand out from the crowd and are an industry leader because of our commitment to provide reliability to consumers. We dedicate ourselves and our business to absolute integrity, attentive customer care, and superior skill.Bob has 20+ years of experience in construction and facilities management. He holds a Minnesota ResidentialBuilding Contractor license (#BC-727154). Bob is the earliest President and CEO of Wright-at-Home Services,Inc. He co-founded Wright-at-Home in 2005 and received a lot of awards including the Angie’s List SuperService Award ten years in a row. Bob chose to branch off and begin a new organization which is small-by-design to ensure customer focus. He and his son, Jesse, strive daily to cultivate UpWright's robust vision whichprioritizes our worldview over all else. Bob commits to being present as much as possible on each project tosafeguard process efficiency. He as well is there to build lifetime relationships with homeowners. Pastcustomers cheer Bob for his product expertise, professionalism, and honesty.Our VisionWe will be . . .A leader in our industry, second to none in our care for homeowners, our top-quality craftsmanship, and ourfair, honest conduct.Our MissionWe are here to . . .Empower customers and our team by being the provider of residential renovation services.Our ValuesWe believe in . . . • INTEGRITY. We do what’s right in every circumstance. We treat our homeowners like family and hold each other accountable by matching our actions to our words. • TEAMWORK. We cultivate a community of faith. We strengthen connections with one another to provide courteous, collaborative help. • RESPECT. We admire each person with dignity and offer everyone our attention and care. Different backgrounds, experiences, skill sets, and lifestyles encourage variety in our practices. Thus, we promote diversity within our business. • EFFORT. We dedicate ourselves to making contributions to our company, the communities we serve, and nature. We appreciate and respect the hard work of homeowners to own and enjoy their homes and work hard for them. We delight in the dedication and contributions of our workforce and celebrate success. • STEWARDSHIP. We share our knowledge, skill, and experience to benefit one another and our customers. We work to create a legacy through the thoughtful organization and use of our time and gifts.

Our Pledge to YouIntegrity & Ethical Business ConductBob and Carol Wright formed UpWright Restoration Services LLC to make a positive change in the homeimprovement industry. At UpWright, we know that you work hard to own and maintain your home. You shouldbe proud of what you have accomplished, and we only want to help you build on that pride and enjoyment.Ethics and quality craftsmanship are of the utmost importance to us. We want our customers to know that theycan trust our recommendations and our work. Over 15 years, Bob Wright established a heritage of credibility,longevity, and quality which impacts what we do every day. That is why we have succeeded, and most of ourleads come from past customers' referrals, which says much about how we do business.Choosing and hiring a contractor to enhance your home investment is a significant decision. We have all hearddisheartening stories of folks who made the wrong choice. The best way we know to assure you of amemorable and positive experience is to create a pledge of our behavior over the course of our relationship.What follows are the promises we make to you. If you ever feel we are not meeting these commitments, we askthat you call us at (612) 361-3654 so that we can immediately address your concerns.HONEST, DEDICATED CUSTOMER CAREOur utmost goal is always to provide the best value. We are small by design because every customer deservesour attention and focus. With two decades of experience driving us, we want only the best of the best for everycustomer. We do this using efficient processes, continuous improvement, and by matching our words withactions.We will protect and defend homeowners against unethical practices affecting the contracting industry. We willneither misrepresent ourselves nor engage in any fraud. We respect the federal, state, and local statutes whichgovern our industry. Unethical company practices and dishonest personal conduct have no place at UpWright.We will respond to any concerns you raise before, during, or after the project within 24 hours during the workweek. If your concern arises over the weekend, we will respond by the end of the workday on Monday.RESPECT FOR YOU AND OTHERSWe designed our sales process to be thorough so that you can make an informed decision. We respect yourright to make the best choice for your home. As such, we will stand on our own merits and not criticize orinterfere with your relationships with other home improvement companies. Our team will always treat you withthe utmost appreciation and gratitude. You will not be subject to any disrespect, profanity, or inappropriatebehavior or remarks from our team.OUR ONGOING CARE FOR YOUWe will follow up with you each spring after your project is complete to ensure your satisfaction and to offer afree annual checkup. We offer this service because regular inspections and maintenance are the best way toensure longevity.Our Pledge to You: Integrity & Ethical Business Conduct – Revised 3/27/2018 1 of 3

We will send you a formal, written lifetime workmanship warranty upon receipt of your final payment. Thiswarranty will be transferable to one homeowner after you. It will cover UpWright's workmanship only.Manufacturers warranty their materials.COMPLETE SATISFACTIONOur relationship with you is not a contractual obligation, or a means for meeting our bottom line. It is a lifelongpartnership. Better yet, a friendship.We commit to making sure that you are joyful at the end of your project. When we complete your project, ourPresident and Co-Owner will follow-up with you to ensure that we did our job and that you delight in the finalproduct.CONSISTENT PRICINGWe all know that we get what we pay for. High-quality products and workmanship may cost more, but wepromise that our pricing is a fair representation of what we provide. We will price jobs consistently regardless ofthe scope of the project. If extra costs are necessary during your project beyond any “add-on” figures, we willinform you of the price. We will also ask that you sign an addendum to your contract called a \"Change Order\"authorizing us to change the project's scope.A RELIABLE PROCESSOur company must operate efficiently. We put a careful plan together for estimating, scheduling, andcompleting your work. Before the start of your project, we will review the plan with you and answer any of yourquestions.Nobody likes surprises. If we have to change the schedule due to unforeseen circumstances, we will contact youand establish a mutually-agreeable plan. Our project manager will check-in with you at the beginning and endof each workday to review progress.QUALITY INSTALLATIONA crew of competent technicians with an experienced and caring leader will install your project. The projectmanager will supervise the crew to ensure that workmanship is beautiful and functional. Our President and Co-Owner will make an effort to introduce himself and his crew to you, as well as maintain a consistent presenceon every project.CARE FOR OUR EMPLOYEES, SAFETY, AND EDUCATIONWe will treat our employees in a fair and ethical manner and go above and beyond in meeting their needs,ambitions, and balance between work and life.The issues and concerns of being a company owner in the contracting industry are many. We strive to educateourselves so that we can operate with efficiency and maintain a safe workplace.Our customers, employees, and any subcontractors that we hire are like family to us. Safety is paramount onevery job and in every aspect. We will leave job sites clean at the end of each day, and we will make every effortto protect you, your property, and our workers. If something unexpected happens, we will immediately let youknow and will agree on an action plan to make things right.Our Pledge to You: Integrity & Ethical Business Conduct – Revised 3/27/2018 2 of 3

We will keep General Liability and Workers’ Compensation insurance policies. We will get permits, licenses, andregistration as required by federal, state, and local authorities. We will check our employees' backgroundchecks, and no one will have any past violations relating to the construction industry.MEMBERSHIP WITH LIKE-MINDED ASSOCIATIONSOur industry has changed over the last few years. The number of laws and regulations has increased. Our goal isto meet those not only to be compliant but because those laws and regulations protect consumers. Forexample, we are a member of the National Roofing Contractors Association (NRCA). The NRCA is anorganization which battles harmful legislation and promotes positive changes in our industry.IMPROVEMENT OF OUR INDUSTRYWe will not perform any act which would bring disrepute to, any legitimate part of our industry. We take pridein our business and try to improve our industry. We will support activities, take part in projects, and respectfellow contractors that seek to do the same.INVESTMENT IN OUR COMMUNITYWe care about the Twin Cities and nearby communities. We give our time and support to organizations whichtouch our hearts and contribute to the greater good.As such, we are sustaining donors for several charitable organizations including Secondhand Hounds, a cat anddog rescue located in Eden Prairie, Minnesota. We also offset two (2) metric tons of carbon dioxide emissionsper month (or 4,410 lbs.), well beyond our carbon footprint. This offset furthers sustainability projects such asfarming, wind energy, landfill gas capture, and water restoration.TRUTHFUL ADVERTISING AND PROMOTIONWhat you hear from us in our advertising and conversations with customers will be accurate. Our carefulresearch and employee training guarantee the highest level of knowledge at all times across our company. If weare ever uncertain of an answer to your question, we will be honest about that and get you the information youneed.Our Pledge to You: Integrity & Ethical Business Conduct – Revised 3/27/2018 3 of 3