Steamboat Lodging Company Owner Brochure 2021

WHO WE ARE

OUR STORY What started as a weekend retreat to escape the city has become our life’s work and passion. Chris and Sarah Bradford bought a second home in Winter Park, Colorado way back at the “Turn of the Century.” Quickly seeing an opportunity for a quality vacation rental company in the valley, they started Winter Park Lodging Company and soon grew the business enough to pack up & move to Winter Park full time on 2007. That year also brought another big change – the birth of twin boys! After building an impressive luxury vacation rental business with their remarkable team in Winter Park, they knew it was time to fulfill their dream of moving to Ski Town, USA� Steamboat Springs. In 2014, they purchased a home in Old Town and are enjoying everything that Steamboat has to offer.

Their focus has been managing properties where they would want to stay. They’ve done just that and are now offering luxury vacation rentals in Winter Park and Steamboat, continuously going above and beyond for their owners and guests. We invite you to get to know who we are. Owners Chris and Sarah, with their twin boys, Nicholas and Willem.

MEET THE DREAM TEAM

“EVERYTHING SPEAKS” PHILOSOPHY Whether our friendly, local team is cleaning a home, consulting with a potential guest or helping our owners maximize their income, we strive to exceed expectations at every turn.

★★★★★ Owner Review | Larry R, Howelsen Place A302 Since we started as renters, we were delighted with Steamboat Lodging Compa- ny’s personal, welcoming touches and how quickly they met any request we had.

OWNER RELATIONS ONE BIG HAPPY FAMILY We want you to feel like part of our family and give you peace of mind. As the experts in our field, let us do the heavy lifting to ensure your home is well taken care of. EASY OWNER DASHBOARD You can always access real-time data on your Owner Dashboard with all monthly statements, payments, future bookings and revenue. Make and update your reservations, read all guest reviews, review and approve all maintenance performed on your home. OPEN COMMUNICATION You’ll enjoy our timely owner newsletters, bi-annual custom revenue updates, and our quick surveys to make sure we are doing the best we can for you. WE’LL HANDLE EVERYTHING We’ll coordinate with our trusted vendors for needed housework and handle any deliveries to keep your home in the tip-top shape. Did we mention, while damage is rare, we cover the cost of repair or replacement on our own dime? So when we bought our property, they were the obvious choice and we’ve not been disappointed. The team is attentive, trustworthy, responsive and fun. Best of all, our place is renting far more often than we ever imagined.

FULL SERVICE MANAGEMENT PROPERTY CARE TEAM We consider them the “Face of Our Company.” They are the ones that meet the guests when there’s an issue or delivery, so it’s vital that they are well dressed, helpful, and always ask “What else can I do for you?” CLEANERS & HOME STAGERS Our team works hard to ensure that your home is cleaned thoroughly after every guest and checked for any damage or issues. We inspect every property post-cleaning to “stage” the home for the guest or owner arrival and make sure nothing was missed. WE HAVE IT ALL Amenities are very important for high-end guests and we know that. From our on-call winter shuttle service, luxe hotel-style bedding, on demand texting services, locally produced bath products and more, we offer a complete guest experience that’s second to none. ★★★★★ Guest Review | Margie D Wow! A dream place and a dream team. Warm, attentive, thoughtful and fun – the Steamboat Lodging Company team met and surpassed our every need.

IN-HOUSE STAFF Our entire Operations Team works in Steamboat and knows the ins and outs of your home, sometimes even better than you do! One of our favorite things we hear often from owners is, “My place looks better now that I’m on your program than it did before I started.” WINTER SHUTTLE SERVICE We are proud to offer on-call winter shuttle service to our owners and guests throughout the ski season. From first tracks on the mountain to a routine grocery store run, we’ve got you covered while you’re in Steamboat. MAINTENANCE Have a maintenance issue? Our Property Care Team will be there to help fix the problem right away. Our annual maintenance plan is included in our commission and covers routine things and other minor problems during guest or owner stays.

★★★★★ Guest Review | Kim D Hands down the best vacation rental company in Steamboat! (I have used many others). Their attention to detail, customer service and ability to go above and

MARKETING & REVENUE LET’S MAKE THIS FUN! Making sure your property is as beautiful as it can be on our website & third party sites (Vrbo, Airbnb, Google, etc) is very important to us. From brilliant photos to lush descriptions, your listings will sparkle from top to bottom. Plus, our email database of over 35,000 contacts ensures your property is getting in front of the people who love to vacation in the mountains. REVENUE MANAGEMENT We work diligently on competitive pricing based on market comparisons, availability and holiday calendars to ensure top dollar revenue for our owners and the best pricing for our guests. Big picture, our goal is to increase your nightly rates while encouraging longer stays that lead to higher quality guests and less wear and tear on your home while simultaneously generating higher overall revenue. beyond to make their guests vacations the best is truly awesome. Can’t wait to book with them again!

GUEST EXPERIENCE & VACATION PLANNERS Our Vacation Planners & Guest Experience Teams are LOCAL, which means we are on-call 24 hours a day and in the office seven days a week to help with any and all guest issues. ONLINE BOOKINGS, LOCAL SERVICE Even though 50% of our bookings occur online, a lot of those guests call or chat with us before they book. We get to know the guest and their needs, and then recommend the right property for their visit. Our guests come back to us again and again because of our superior level of customer service. WE BELIEVE IN THE WOW! Our Guest Experience Team takes care of our guests’ needs from start to finish. They are trained to listen closely to what guests say before and during their stay and look for opportunities to “wow” them. CONCIERGE LEVEL SERVICE We want to make sure each guest has the experience of a lifetime in Steamboat from start to finish. We call every guest before arrival to be sure they have everything they need from directions to keyless door codes to WiFi information and even names of our favorite spots for the best burger in town. Ask and you shall receive! ★★★★★ Guest Review | Kathy T Five girls from our Alumni college soccer team get together every year and stay in a different mountain town. It’s a great break from raising our small kids and a time

to reconnect. We loved our stay with Steamboat Lodging Company. They surprised us with welcome gifts and a banner from our college. We were blown away when we walked into the condo!

INDUSTRY LEADERS Our fearless cheerleader, Sarah Bradford, isn’t just a one-trick pony. Over the last 15 years, Sarah has become a thought-provoking leader in the ever- growing vacation rental industry. She speaks at national conferences each year, and even has a podcast for vacation rental professionals. She has a passion for sharing her expertise and helping other owners build and grow thriving companies that make a difference in the lives of guests, owners and staff. The Professional Vacation With over 90 Rental Manager's Podcast episodes focused solely on the success of professional vacation rental managers, this podcast has garnered acclaimed review amongst industry experts & peers. Take A Listen to These Owner Focused Episodes: 79: Dear Property Owner 89: A Baker’s Dozen (Questions Owners Should Ask)



OWNER RELATIONS Nolan & Al Our Owner Team lives and breathes everything Steamboat. They would love to talk to you about your goals and what you are looking for in a vacation rental manager. P.O. Box 775261, Steamboat Springs, CO 80477 970.457.4785 | steamboatlodgingcompany.com [email protected]