Mannaz Binder CLASSIC

PRINCE2® Foundation Contents 1. Programme and list of participants 2. Introduction and principles of PRINCE2® 3. Business Case 4. Organization 5. Starting Up a Project and Initiating a Project 6. Progress 7. Controlling a Stage, Managing Product Delivery and Managing a Stage Boundary 8. Plans 9. Directing a Project 10. Risk 11. Quality 12. Change 13. Closing a Project 14. Notes and Hand Outs 15. Recap questions 16. Case exercises 17. Foundation examination guidelines 18. Foundation sample paper 1 19. Foundation sample paper 2 Mannaz A/S København, London, Hong Kong København Kogle Allé 1 DK-2970 Hørsholm T: +45 4517 6000 F: +45 4517 6001 [email protected] www.mannaz.com PRINCE2® is a registered trade mark of AXELOS Limited, used under permission of AXELOX Limited. All rights reserved. CVR - nr. DK 17 96 92 34



1 Fane / Tab PRE1VIEW

PRINCE2 ® Foundation 3-day course Programme Day 1 Welcome and introduction Introduction to PRINCE2® 09.00 Principles of PRINCE2® The process model 12.00 Lunch 13.00 Business Case Organization Starting Up a Project Initiating a Project about 16.30 End Day 1 PRINCE2® is a registered trade mark of the AXELOS Limited 1

PRINCE2 ® Foundation 3-day course Day 2 Recap on homework Progress 09.00 Controlling a Stage Managing Product Delivery 12.00 Lunch 13.00 Managing a Stage Boundary Plans Product-based planning Directing a Project about 16.30 End Day 2 PRINCE2® is a registered trade mark of the AXELOS Limited 2

PRINCE2 ® Foundation 3-day course Day 3 Recap on homework Risk 09.00 Quality 12.00 Lunch 13.00 Changes Closing a Project Tailoring PRINCE2 14.45-15.45 Foundation examination 1 hour about 16.00 End of course PRINCE2® is a registered trade mark of the AXELOS Limited 3



Fane / Tab 2 PRE2VIEW

Introduction PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Based on AXELOS PRINCE2® material. Material is reproduces under licence from AXELOS. All rights reserved. Course objectives • To give the participants an understanding of the PRINCE2® project management method • To prepare the participants for the examination PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 2 Page 1

Course Programme Practitioner Foundation Foundation & practitioner Foundation PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 3 Foundation examination • 60-min. multiple-choice examination (closed-book) • 60 questions • Min. 33 marks out of 60 to pass (55%) • Pass or fail • Corrected immediately after the examination • Participants informed of no. of correct answers immediately after the examination – this information is not stored • Examination tests the participants' recall and understanding of the PRINCE2® method PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 4 Page 2

Practitioner examination • 2½-hour OTE examination • 68 questions each question is worth one mark. • 38 correct answers required to pass (55%) • Manual may be used for reference (own notes permitted IN the manual, but no other reference material) • The examination tests the participants' ability to apply and tailor the PRINCE2® method. • To keep your PRINCE2® ”Registered Practitioner” title, you need to take a Re-Registration after 5 years. (Re-Registration possible in 3-5 years). PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 5 Practical information about the course • Course programme • Materials • Questions and participation • Mobile phones, laptops, etc. • Meals and breaks • Pencils, eraser, ID with picture • Registration for exam • Evening coursework • Course assessment PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 6 Page 3

The PRINCE2® Manual PRINCE2® – Managing Successful Projects with PRINCE2®! (2017) PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 7 Introduce the person next to you • Name and organisation • Job • Project experience – any PRINCE2® experience or other certifications • Private • Why PRINCE2®? personal ambitions for the course – to pass or to comprehend? PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 8 Page 4

Background for PRINCE2® • PRINCE (PRojects IN Controlled Environments). • Structured method for efficient project management. • A ‘de facto’ standard • Owned by AXELOS Limited in the UK wich is a joint venture company co-owned by the UK Government’s Cabinet Office and Capita plc. • Implemented in the private and public sectors in the UK and other countries. • PEOPLECERT is in charge of accreditation globally PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 9 PRINCE2® – Definitions • “A project is a temporary organization that is created for the purpose of delivering one or more business products according to an agreed business case”* • Project work differs from ordinary operations in a number of ways: • Change • Temporary • Cross-functional • Unique • Uncertainty Page 10 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. *Font denotes source Managing successful Projects with PRINCE2® 2017 edition. Page 5

What needs to be controlled in a project The six variables – aspect of project performance – are: • Costs • Timescales • Quality • Scope • Risk • Benefits PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 11 The structure of PRINCE2® . Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS. All rights reserved. (Figure 1.1 Managing Successful Projects with PRINCE2® version 1 p. 3) PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 12 Page 6

What is not included in PRINCE2®? • Specialist aspects • E.g. sector-specific activities, specific techniques. • Detailed techniques • E.g. critical road analyses, earned value analyses. • Leadership capability • E.g. management, motivational skills. PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 13 Benefits of PRINCE2® • Proven best practice and governance for project management • Can be tailored and used in any type of project • Can easily be implemented alongside specialised/sector-specific models • Creates common terminology • Direct project responsibility is established • Focus on products • Efficient use of time by using management by exception • Promotes learning • Focus on project viability PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 14 Page 7

The 7 principles of PRINCE2® • The principles of PRINCE2® are: • Universal - they apply to every project • Self-validating - proven in practice over many years • Empowering - give practitioners of the method added confidence and ability to influence and shape how the project will be managed. • The principles originate from lessons learned from projects, both good and bad • If you don't follow these principles = NOT PRINCE2® PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 15 1. Continued business justification \"A PRINCE2® project has continued business justification“* Page 16 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. *Font denotes source Managing successful Projects with PRINCE2® 2017 edition. Page 8

2. Learn from experience \"PRINCE2® project teams learn from previous experience: lessons are sought, recorded and acted upon throughout the life of the project“* Page 17 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. *Font denotes source Managing successful Projects with PRINCE2® 2017 edition. 3. Defined roles and responsibilities A PRINCE2® project has defined and agreed roles and responsibilities within an organization structure that engages the business, user and supplier stakeholder interests“* Page 18 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. *Font denotes source Managing successful Projects with PRINCE2® 2017 edition. Page 9

4. Manage by stages \"A PRINCE2® project is planned, monitored and controlled on a stage-by-stage basis“* Page 19 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. *Font denotes source Managing successful Projects with PRINCE2® 2017 edition. 5. Manage by exception \"A PRINCE2® project has defined tolerances for each project objective to establish limits of delegated authority“* Page 20 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. *Font denotes source Managing successful Projects with PRINCE2® 2017 edition. Page 10

6. Focus on products \"A PRINCE2® project focuses on the definition and delivery of products, in particular their quality requirements“* Page 21 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. *Font denotes source Managing successful Projects with PRINCE2® 2017 edition. 7. Tailor to suit the project environment “PRINCE2® is tailored to suit the project’s environment, size, complexity, importance, capability and risk“* Page 22 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. *Font denotes source Managing successful Projects with PRINCE2® 2017 edition. Page 11

The PRINCE2® processes Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS. All rights reserved. (Figure 13.1 Managing Successful Projects with PRINCE2® version 1 p. 158) PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 23 Applied symbols in the manual Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS. All rights reserved. (Figure 13.4 Managing Successful Projects with PRINCE2® version 1 p. 162) PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 24 Page 12

Page 13



Fane / Tab 3 PRE3VIEW

Business case PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Based on AXELOS PRINCE2® material. Material is reproduces under licence from AXELOS. All rights reserved. Purpose and definition • The business case theme is supporting the principle “continued business justification”. • The business case assesses whether the project is (and remains) desirable, viable and achievable – and therefore worth investing in. • The business case is dynamic, and actively maintained throughout the project and continually updated with current information on costs, risks and benefits. PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 2 Page 1

Business case content • Executive summary • Reasons • Business options • Expected benefits • Expected dis-benefits • Timescale • Costs • Investment appraisal • Major risks PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 3 PRINCE2® terms • Output: All the project's specialist products • Outcome: The result of change derived from using the project’s outputs. • Benefit: Measurable improvement resulting from an outcome that is perceived as an advantage by one or more stakeholders. * Output: New sales system Outcome: Sales orders are processed more quickly and accurately Benefits: Costs are reduced by 10%, volume of sales orders in-creased by 15% and revenue increased by 10% annually. Page 4 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. *Font denotes source Managing successful Projects with PRINCE2® 2017 edition. Page 2

Development path of the business case . Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS. All rights reserved. (Figure 6.2 Managing Successful Projects with PRINCE2® version 1 p. 49) PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 5 Confirming the benefits • The approach is prepared at the initiation stage and approved by the Project Board. • The quality criteria's for the Benefit management approach: • Covers all benefits stated in the business case • Benefits are measureable and baseline measures is recorded • Timing for the measurements • Requires skills and who is responsible for the measurements PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 6 Page 3

Responsibility for the business case • The Executive is accountable for the business case during the project (and also for the Benefit management approach if this is not managed by corporate, programme management or customer) • The Senior user ensures that the desired outcome of the project is specified • The Senior supplier confirms that the products can be delivered within the expected cost. The Senior supplier is also responsible for the supplier's business case (if this is external) • The Project manager prepares the business case on behalf of The Executive. PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 7 Tailoring the business case theme • If the project is part of a programme, the programme will presumably have prepared a business base for the project. • The business case can take many forms. • Minimum requirement for a business case is that it has some form of business justification – regardless of how it is documented. • Customer and supplier will usually need their own business case. • Be aware if the project is in an agile environment. There is a need for quickly development of the business in order to test assumptions. PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 8 Page 4

Page 5



Fane / Tab PRE4VIEW 4

Organization PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Based on AXELOS PRINCE2® material. Material is reproduces under licence from AXELOS. All rights reserved. Purpose and definition • The purpose of the organization theme is to define and establish the project’s structure of accountability and responsibilities.(the who?) • PRINCE2® is based on a customer/supplier environment. • PRINCE2® defines a project as a temporary organization. • The project may be part of a programme. • PRINCE2® defines roles with associated responsibilities. Most roles may be shared or combined to suit the needs of the project. PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 2 Page 1

The three project interests . Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS. All rights reserved. (Figure 7.1 Managing Successful Projects with PRINCE2® version 1 p. 59) PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 3 The four management levels NOT part of the Project Initiates a project and management team defines general constraints. Reaches decisions, delegates responsibility and allocates resources. Day-to-day management, refers to Project board and manages Team managers. Produces specialist products and reports to the Project manager. Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS. All rights reserved. (Figure 7.2 Managing Successful Projects with PRINCE2® version 1 p. 60) PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 4 Page 2

Project management team roles Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS. All rights reserved. (Figure 7.3 Managing Successful Projects with PRINCE2® version 1 p. 63) PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 5 The Project board • The Project board is accountable for the success or failure of the project in terms of business, user or supplier interests • The Project board approve all resource allocations and plans • The Project board ensures efficient communication all stakeholders. Both internally and externally • A good Project board should demonstrate the following four characteristics: • Authority • Credibility • Ability to delegate • Availability PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 6 Page 3

The Executive • Representative of the business and its most important decision-maker. • The Project board is not a democracy; the Executive makes decisions and is guided and advised by the Project board members. • The Executive must ensure that the project is worth the investment and that it realises the expected benefits. • This role is appointed by the corporate, programme management or customer and may only be filled by one person. • The Executive is then responsible for designing and appointing the remaining roles in the Project management team. PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 7 The Senior user • This role represents the interests of: • all those who will use the project's products (including operations and maintenance) • those for whom the products will achieve an objective • those who will use the products to deliver benefits. • This role may be filled by more than one person. • The Senior user specifies the benefits in the business case. PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 8 Page 4

The Senior supplier • The Senior supplier represents the interests of anyone who: • designs • develops • facilitates • procures • implements • This role is responsible for the quality of the products supplied by the supplier. • This role often ensures subsequent operation and maintenance (unless an external supplier supplies the product to a customer, who then will take care of maintenance himself) PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 9 Project assurance • The Project board is responsible, via its project assurance role, for monitoring the project's performance and products. The role is called Project assurance. • Project assurance are responsible for aspects within the 3 respective areas of concern – business, user and supplier • If they have neither the time nor the right competence, they may nominate others to carry out tasks. But Project board will always be responsible. • The Project assurance monitors the project independently of the Project manager. However, the Project manager can get support, advise and guidance from Project assurance PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 10 Page 5

Change authority • The Project board is responsible for approving any potential change before it is implemented • It may be appropriate for the Project board to delegate all or some og these decisions to a Change authority. • Before leaving the initiation stage, it must be decided who can take decision regarding request for change • Depending on their importance, requests for changes may be dealt with by: • Corporate, programme management or costumer • Project board itself • A Change authority • The Project manager PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 11 The Project manager • The Project manager is responsible for day-to-day management of the project. • In PRINCE2® projects, the Project manager role must not be divided. • The Project manager will normally come from the customer's organisation, although in some projects the role may be filled by someone from the supplier's organisation. • The Project manager manages the Team managers and Project support and cooperates with the Project assurance and Project board. PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 12 Page 6

The Team manager • The Team manager's primary responsibility is to ensure production of the products assigned by the Project manager in work packages. • The Project manager may also choose to perform the Team manager role himself. • The interface between Project manager and Team manager are checkpoint reports and work packages. • A Team manager will also communicate with the Senior supplier as they have common interests and interfaces. However, this must be clarified in advance. PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 13 Project support • The Project manager is responsible for Project support and may delegate some of the tasks to the Project support role (administrative services or advice, managing changes and issue procedures, etc.) • The roles of Project support and Project assurance should be kept separate to ensure the independence of Project assurance. • The Project support role is not optional, but Project support tasks can be allocated to a specific group or person. PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 14 Page 7

More on the organization theme • Stakeholder involvement is very important for a project's success. • The communication management approach includes an overview of communication with all stakeholders - internal or external to the project. • Any changes made in the project management team may be implemented smoothly at the transition to a new stage. • Pay attention to the composition of teams in the project management team. PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 15 Tailoring the organization theme • Ensure that the organizational structure is suitable for the size, scale and complexity of the project. • Managing Successful Programmes (MSP) describes the connection between programme and project • In minor projects, scaling-down the project management team is a priority task - primarily combining roles and functions. Roles may be combined but should not be omitted. Smaller teams may not need Team Managers and in simple projects, the Project Manager can assume their responsibilities. • In a commercial environment, primary consideration should be given to the choice of Project manager and Senior supplier. PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 16 Page 8

Page 9



Fane / Tab PRE5VIEW 5

Starting up a project and Initiating a project PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Based on AXELOS PRINCE2® material. Material is reproduces under licence from AXELOS. All rights reserved. Purpose of Starting up a project • The purpose of Starting up a project is to ensure that the prerequisites for initiating the project are in place. • The most important questions are: \"Is the project viable and is it worth the effort?\" • The purpose is not only to start up viable projects but also to prevent ill-considered projects being initiated. • Starting up a project is intended to be less comprehensive than the detailed and more thorough Initiating a project PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 2 Page 1

Overview: Starting up a project Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS. All rights reserved. (Figure 14.1 Managing Successful Projects with PRINCE2® version 1 p. 167) PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 3 Management products created in Starting up a project • Project mandate (produced before SU) • Role Descriptions for Executive and Project manager • Daily Log • Lessons Log • Project management team structure • Outline business case • Project product description • Project brief • Project approach • Stage plan for initiation stage PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 4 Page 2

Output from Starting up a project Daily log Project management team and role Lessons log descriptions Project product description and Outline Bc Project approach and Project brief Stage plan Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS. All rights reserved. (Figure 14.1 Managing Successful Projects with PRINCE2® version 1 p. 167) PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 5 Purpose of Initiating a project • The purpose of the Initiating a project process is to establish a solid basis for the project to enable the organization understanding the work needed to be done in order to deliver the project's products, before committing to a significant spend. • The purpose of Initiating a project is to ensure that everyone shares a common understanding of, e.g.: reasons for doing the project, scope of work, products that must be supplied and when, who is to be involved, how progress will be monitored and how the project management method will be tailored to suit the project. PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 6 Page 3

Overview: Initiating a project Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS. All rights reserved. (Figure 16.1 Managing Successful Projects with PRINCE2® version 1 p. 197) PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 7 Management products created in Initiating a project • Risk management approach • Risk register • Change control approach • Configuration item records • Issue register • Quality management approach • Quality register • Communication management approach • Project plan • Product descriptions • Benefits management approach • Detailed business case • Project initiation documentation PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 8 Page 4

Overview: Initiating a project Risk man. approach Qual. man. approach, quality and risk register register Communication man. approach Change control approach, issue register Project plan, product descriptions, configuration item records Business case, benefits management approach Project initiation documentation . Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS. All rights reserved. (Figure 16.1 Managing Successful Projects with PRINCE2® version 1 p. 197) PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 9 Tailoring Starting up a project and Initiating a project • Major projects • All management products should be created • It may be possible to manage project logs and registers at programme level • Minor projects • Starting up a project and initiating a project may be combined, in which case the project brief will be included in project initiation documentation, prepared for the Project board. • Furthermore, the Daily log may replace several logs and comprise: issues, risks, lessons learned, quality activities and configuration item records PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 10 Page 5

Page 6

6 Fane / Tab PRE6VIEW

Progress PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Based on AXELOS PRINCE2® material. Material is reproduces under licence from AXELOS. All rights reserved. Purpose and definition • The purpose of the progress theme is to establish mechanisms to monitor and compare actual achievements against those planned. • And to provide a forecast for the project objectives and the project’s continued viability; and control any unacceptable deviations*. • Progress is the measure of the achievement of the objectives of a plan. • Progress may be monitored at work package level, at stage level and at project level. Page 2 PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. *Font denotes source Managing successful Projects with PRINCE2® 2017 edition. Page 1

Tolerances Table 12.1 side 149 . Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS. All rights reserved. (Table 12.1 Managing Successful Projects with PRINCE2® version 1 p. 149) PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 3 Exceptions • An exception is a situation where it can be forecast that there will be a deviation beyond the agreed tolerance levels. • Tolerances are permissible deviations above and below a plan’s targets. • If tolerances are not implemented, there is no clear measure of discretion if things do not go to plan. PRINCE2® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved. Page 4 Page 2