Winning Spirit Magazine VOL. 5, ISSUE 6

november - december 2013

message From tHe ceo: a season oF gratitude As 2013 draws to a close, I fnd that America. I am thankful to work and live in a country where I am nearly overwhelmed with a rewards come for having good ideas, working hard, working sense of gratitude. As I have had smart and executing well. the opportunity to get to know many of you, and collaborate with I am thankful for my parents, who sacrifced much to create those I work with on a daily basis, opportunities for me and so many others. For their example I have seen more clearly than ever of selfessness and hard work, and in my mom’s case, her what a blessing it is to be part never-ending patience. of the Larry H. Miller Group of Companies. I am thankful for family and friends who show genuine care and concern for one another. I have learned that it is I am thankful important to make every second count for the and live life with no regrets. One never privilege of leading this organization knows when the opportunity will be and working with its more than 10,000 i believe our lost to share thoughts or spend time employees to carry on what my with loved ones. I was never able to parents started nearly 35 years ago. experience a segment of Expeditions 7 best days with my brother, Roger, and now that I am thankful for the trust our opportunity is lost forever. I am thankful customers, fans, lenders and are aHead oF us, for the impact he had on my life. He manufacturers have in us, and for taught me patience and optimism no the relationships we have with them. matter how large the adversity. Those relationships are the foundation tHanks of our company, and are among the in large part My time with many of you this year and things I’m most proud of. the unprecedented results you have to you. produced has given me a renewed I am thankful for the opportunity appreciation for the opportunity I have to to work and live in a country that be a part of this organization. Thank you embraces the free enterprise system. for all you have done for me personally, In my recent travels, I have learned, for my family, and for the Larry H. Miller that in many parts of the world, too Group of Companies. many people have too little hope for improving their circumstances. There simply are not enough With full acknowledgement of how blessed we’ve been in opportunities to improve one’s standard of living due to the past, I believe our best days are ahead of us, thanks in lack of education, lack of resources, corruption or other large part to you. Ws challenges. Thankfully, those conditions don’t prevail here in Larry H. Miller Group of Companies Employee Engagement Survey lHm group employee survey Conducted by Dan Jones & Associates To Employees of the LHM Group of Companies: Larry H. Miller always believed that our companies should be the The web address shown at right will provide To take the survey, visit the website below. you with access to an online employee It will require approximately 15 minutes to best places in the community to work and to do business. As survey. The survey is a research project complete. To ensure your anonymity, approved by the LHM Group of Companies. the survey is being conducted by an part of management’s ongoing focus to ensure that we continue The Miller family welcomes your participation independent research company. and honest input. This is an opportunity to aspire to Larry’s vision, Miller Inspiration, under the direction for you to give us your feedback on several topics related to your position, your work of Bryan Miller, has commissioned an independent, anonymous environment and the Group as a whole. www.djasurvey.com/lhm online survey. Please treat the survey as a priority and complete it by November 25, 2013. The survey only needs to be completed once. Any additional communication or You may receive additional notifcations notifcations can be disregarded once This is an opportunity for employees to give honest feedback regarding this survey, but you only need you’ve submitted your survey. to complete it once. on several topics related to employment, work environments Sincerely, and the Group as a whole. Surveys need to be completed Bryan Miller For technical support, contact Brian Reed: [email protected] • 801-456-6714 November 25, 2013. Ws

using tHe miller legacy to build For tHe Future During his lifetime, Larry H. Miller encouraged every employee to “be a teacher.” That sentiment got a major boost with the October 1, 2013 launch of Miller Inspiration, a new venture within the Larry H. Miller Group of Companies. Miller Inspiration serves business leaders, entrepreneurs and employees of the Larry H. Miller Group by providing lessons and services related to professional training and personal development. In short, Miller Inspiration hopes to educate and inspire, using as its foundation the lives, lessons and principles of Larry and Gail Miller. Bryan Miller, who serves as president, has been sharing the company’s message in recent months through a keynote speech offered to select local organizations. The speech highlights the idea that each of us, if we apply Life’s Best Practices consistently, has the capacity to accomplish the extraordinary. Larry H. Miller changed the culture of the Utah Jazz team from one in which the Bryan believes that if Larry could do it, others can, too. owner maintained a distant, traditional business relationship to one that was considerably more hands-on and personal, which, in Larry’s words, “...is the way I operate all of my business endeavors.” “It’s pretty remarkable,” says Bryan of his father’s success, “considering that the Larry H. Miller Group was started by a guy who dropped out of college in his frst quarter, who didn’t know what he wanted to do with his life until he was in his thirties, and who came from a middle-class family in Salt Lake. He was an ordinary man who achieved extraordinary success.” Much of that success, and the principles behind it, are highlighted in Larry’s autobiography, Driven. The book provides a solid cornerstone for Miller Inspiration’s mission: To educate and inspire vol. 5, issue 6 employees of the Larry H. Miller Group, the Miller Founders family, and individuals everywhere to live lives of Larry & Gail Miller managing editor Aron Simkins wealth, success, health and happiness and to assist and encourage people to, “Go about doing good until ceo & publisHer creative director Jack Sanford Greg Miller there’s too much good in the world.” executive editor pHoto editor Miller Inspiration is currently developing unique Jay Francis Carisa Miller workshops and products in the areas of success motivation, personal communication director development, best business practices, entrepreneurship, leadership and Linda Luchetti management. The frst workshop will be available in the summer of 2014. content contributors Additional goals for 2014 include sharing inspiration every day through social media. Linda Luchetti Hannah Lee Dana Reid Frank Zang Karol Elkington Jef Whipple Gail Miller is proud to see a new venture committed to enriching the lives of Brett Hullinger John Gardner others. “Miller Inspiration is doing important work,” she says, “preserving and Jonathan Rinehart Jenna Andersen passing on the values upon which this company was built. Building on Larry’s legacy in that way means a Winning spirit magazine is published by the Larry lot to me, my family and this H. Miller Group of Companies and distributed to employees of the Larry H. Miller organizations. organization.” Please address your comments, questions and The next generation of LHM article suggestions to Winning spirit magazine, c/o employees, Miller family Saxton Horne Communications, 9350 South 150 members, and the community East, Suite 950, Sandy, Utah 84070. You may also contact us via email at [email protected]. We at large will not get to meet welcome submissions, photographs, and stories that Larry. Through Miller Inspiration, capture the essence and fun of working for the Larry they will know what he H. Miller Group of Companies. stood for, and they will have Editorial Ofce: the opportunity to improve 9350 So. 150 E., Ste. 1000 Bryan Miller is heading up the charge to share and teach success principles their own lives by living the Sandy, Utah 84070 which are at the heart of the Miller way of doing business. principles he and Gail taught. Ws on october 17, 2013, the larry h. miller group of companies reached 10,027 full- and part-time employees, a new record number for the group.

employee training takes tHe center stage “our job is to make sure that employees know how to perform their job with formal training at least two percent of the time.” Leslie Lovallo promotes company larry h. miller - 2003 growth and development through coaching and training. Since Larry Miller’s declaration about the importance of miller automotive operations training in 2003, the LHM Group has established several training programs covering topics such as employee In the past year alone, Miller Automotive Operations (MAO) development, state and federal compliance, guest services has increased training capacity more than fourfold. According and customer relations and leadership. to MAO President, Dean Fitzpatrick, “This is a substantial commitment on the part of the Miller family in terms of the Miller Sports Properties President, Steve Miller says, investment of additional resources, but they truly believe that “Employees are one of our most important resources and the employees with proper training lead to less turn over, a better lifeblood of our organization. They are an extension of us, work experience and job satisfaction, as well as improved the Miller family, and need to know how important they are customer service.” to our organization and what we do. Without Lesley Lovallo is the vice this understanding, it is \"a lot oF eFFort Has been put into tHe program president of corporate impossible for them to development for Miller treat our customers the and i believe tHe results sHoW tHrougH a Automotive Operations. way we want and need Her mission is to promote for them to be treated. variety oF diFFerent indicators including company growth and This is especially true at a measurable increase in sales.\" employee development Miller Sports Properties through coaching and where everything we D EAN F IT z PATRIC k , MAO P RESIDENT training programs do revolves around the designed to elevate fan experience. Whether performance within the it’s at a Jazz game at the Arena, a concessions stand at a dealership. Bees game, a corner worker at Miller Motorsports Park or a fagger at the Tour of Utah, every employee that interacts “Lesley is very hands on in developing and implementing with a customer needs to be well-versed in how to make various training programs for customer service including the guest experience the best it can be. This can only come everyone from our receptionists, sales, service, parts and through training and clearly explaining what our vision is and accounting; basically anyone who deals with a guest at an expectations are. It’s what allows us to stay in business.” LHM dealership,” said Fitzpatrick. “She does a great job from curriculum development to delivery of course materials. It would be diffcult to name everyone who contributes to Lesley serves an important role within MAO because she plays training efforts, but the following profles show why we invest a big part in not only how we perform today, but also how we in training and how well-trained employees contribute to the perform in the future.” success of our company.