PresentationHelpdesk Report v2.1

Support Status Report – September 2015

Support Status Report – September 2015 Sep-15Overall Status\ Clients: 52 Overall 90 222 224 CLOSED ACTIVE CLOSED ACTIVE

Support Status Report – September 2015 Tickets/Clients Tickets/Applications45 140 120 11740 Al Khabeer ALMAJAL35 Arrow Food DMS Casa Blanca Hotel Epayroll30 CBAHI 100 Helpdesk Deutche Bank HR25 IBS 80 IPS Safwa MBS GREAT PLAINS20 40 SAMACO 60 PTS Saudi Technical RMS 34 35 SLFE WOW15 Softech Suido Kiko 24 4010 21 15 20 165 11 9 8 79 1 1 2 3 1241 1 1 30 0 Total Total

Support Status Report – September 2015

Support Status Report – September 2015

Support Status Report – September 2015 Support Department\ Sep 15Support Projects Status: 23 Support department Performonce Overall 64 113 CLOSED ACTIVE 137 CLOSED ACTIVE

Support Status Report – September 2015 Overall Sep - 2015ZFP Status: 36 7 44 20 CLOSED ACTIVE CLOSED ACTIVE

Support Status Report – September 2015Tasheel Status: Overall Sep -2015 46 19 19 76 CLOSED ACTIVE CLOSED ACTIVE

Support Status Report – September 2015Al Majal Status: Overall Sep - 2015 17 5 35 16 CLOSED ACTIVE CLOSED ACTIVE

Support Status Report – September 2015SAMACO Status: Overall 31 Sep - 2015 30 3 CLOSED ACTIVE 12 CLOSED ACTIVE

Support Status Report – September 2015Casablanca Status: Overall Sep - 2015 3 3 9 8 CLOSED ACTIVE CLOSED ACTIVE

Support Status Report – September 2015Suido Kiko Status: Overall Sep - 2015 15 5 24 9 CLOSED ACTIVE CLOSED ACTIVE

Support Status Report – September 2015SLFE Status: Overall Sep - 2015 4 2 6 4 CLOSED ACTIVE CLOSED ACTIVE

Support Status Report – September 2015Arrow Status: Overall Sep -2015 1 0 4 3 CLOSED ACTIVE CLOSED ACTIVE

Support Status Report – September 2015CBAHI Status: Overall Sep - 2015 11 0 CLOSED ACTIVE 1 CLOSED ACTIVE

Support Status Report – September 2015IBS Status: Overall Sep - 2015 11 1 18 2 CLOSED ACTIVE CLOSED ACTIVE

Support Status Report – September 2015Saudi Technical Status: Overall Sep - 2015 3 0 4 1 CLOSED ACTIVE CLOSED ACTIVE

Support Status Report – September 2015Deutch Bank Status: Overall Sep - 2015 1 0 CLOSED ACTIVE 1 CLOSED ACTIVE

Support Status Report – September 2015Safwa Status: Overall Sep - 2015 0 0 1 1 CLOSED ACTIVE CLOSED ACTIVE