Hirendra Singh_Resume_v1

Hirendra B. Singh 30 Rotary Drive, Unit A Scarborough, Ontario M3C1G7 Cell Phone: 647-762-1130 Email Address: [email protected] https://www.linkedin.com/in/hirendra-singhObjective: To obtain an entry level position as a \"Designer, Video editor, UX designer\" within a branding or design agencyProfile: I am currently enrolled in Interactive Media Design Program at Seneca College in Toronto. During the 4 semesters of the study, I have acquired the following knowledge and skills: - Adobe Suite (Photoshop, Illustrator, After Effects, InDesign and Premier), Video, Animation and VFX, 3D Modelling and Animation, HTML, CSS, JavaScript, and React.js, Business Management - Project Management, Campaign Development, Unity 3D, UX Design, Mock-ups and Wire-framing, Microsoft Office 360, Microsoft Windows 10Class Project: Team Project 1: - with four other team members we created a 30 seconds video commercial. Outcome: - broadcast quality video commercial Tools: - Adobe Premier, video camera, DSLR camera, green screen My role: Collections of assets (background videos, audios), assist with video shoot and editing. Team Project 2: - with four other team members we created a 60 seconds video titled “My Toronto”. Tools: - Adobe Premier, video camera, DSLR camera My role: as the project coordinator, I arranged for necessary permits for on location video shooting. Liaised with our professor to obtain necessary insurance forms to get insurance coverage for on location video shoot. Arranged for transport for the team. Assigned task to team members. Followed up with each team members regarding progress of the project. Ensured that the project was completed on due date.Technical Background: Systems Administrator with over 26 years of 1st and 2nd level technical support experience.Excellent customer serviceandcommunication skills. Fast learner, reliable,team oriented, and exceptional troubleshooting skills.Education: Interactive Media Design Program 2017 1999 Seneca College, Toronto 1997 Microsoft Office 2000 User Specialist Course 1996 Trios Training Center, Mississauga 1994 Novell 4.1- Certified Netware Administrator Computeach College, Scarborough. APLUS Certification Program (Technician). Goodwill Industries, Toronto Certificate in Business Studies Seneca College, TorontoProfessional Experience:CTV Bell GlobeMedia, 9 Channel Nine Court, ScarboroughSystems Administrator 2002❖ Provided first and second level technical support for software, hardware and network.❖ Systems administration: Microsoft Exchange server,creating newuser account,mailbox,andsetting up userprofile. Provided training to new technicians onhelpdesk procedures

Hirendra B. Singh 30 Rotary Drive, Unit A Scarborough, Ontario M3C1G7 Cell Phone: 647-762-1130 Email Address: [email protected] https://www.linkedin.com/in/hirendra-singhProfessional Experience:G.E. Capital ITS, (Based at Nortel), MississaugaSenior Helpdesk Analyst 1997 - 2002❖ Provided first level technical support for software, hardware and network.❖ Streamlined Call Center hot-line which improved communication within all support groups.❖ Integrated new Call Center agents into Helpdesk environment through mentoring, classroom and on the phone training.❖ Assigned appropriate severity levelto client's request and followed up with support group to ensure client receives satisfactory resolutionPrice Waterhouse, Toronto 1996- 1997Computer Technician❖ Upgraded operating system from Windows 3.1 to Windows 95 and installation of othersoftware.❖ Installed Lotus Notes and configured it for remote access on client's computer❖ Updated hardware inventory records resulting in reduced redundant inventoryProctor and Redfern Limited, Toronto 1993- 1995Computer Technician❖ Provided customer service❖ Conducted and created database for office furniture inventory❖ Received and dispatched day and over-night couriers.❖ Organized internal staff movement in consultation with facilities managerProfessional Development: Tele-service, Phone Pro 2000 Customer Service Excellence in Action – Interpersonal Technology Group 1998Other: Awarded 1999 second quarter Achievement Award for exceeding business objectives Awarded various kudos, awards and commendations for excellent customer service.Leadership: Enrolled in Seneca College's Leadership ProgramVolunteer: Daily Food Bank Toronto through Seneca College's Leadership Program Anger Management Center of Toronto Inc.