IT phone and Fax Manual

Welcome, and thank you for taking this step to educating yourself.

1. Enter the number you want to call, see example in picture. E.g 081 234 56782.You will be prompted/asked to enter your password followed bythe Pound (#) key.E.g 12345#

1. Press the button displayed in the picture.2. Enter the extension number, where the call is to be forwarded E.g 12345 and press the button under TRANSFER.3. Replace the handset and the call is transferred.

1. Call comes in answer as normal 2. Put the caller on hold 3. Press the second button to open a new line to call the extension you wish to transfer to…Same process applies for calling and transferring. E.g You call John on his cellphone andtransfer his call to your Boss extension…Personal Assistant feature with phones not having a pin code required

Enter the extension number and press the dial buttonThe person answer’s, you say who it is that’s calling(person that’s on hold) Accepts the call – you press the button with the two phones And press on the light that’s flashing to transfer the call to the other extension and put down the Headset

To pull another extension, that is ringing. Press #8 HeadsetTwo options for pickup1. Pickup headset press #82. Press #8 and lift up the headset

1. Press the HOLD button2. Enter the extension number you wish to forward the call to and press the speaker button.3. When it rings press the XFER4. Done.

 We have placed the below devices in all boardrooms at Trustco North, Trustco South buildings and Trustco Bank Logitech Conf. unit SnomLaptop + 3cx softphone

 Using the Snom There are no Pin Codes on the device for dialing out Note – If your pressing the dial buttons and nothing happens just give it a restart by lifting up the device and open the lid at the bottom and pulling out the network cable to power off the device, wait 5 seconds plug back the cable and give it 10min to start up before trying to call. dTehveiceextweinllsiboenlnoucmatbedero(n12d3is4p5l)afyor the screen at the top. e.g – 12345@Snom1st

 Using the Laptop and 3cx softphone Username: .\Trustco Password: Trustco123 Label will also be on the laptop with username and password Click start ( Type 3cx

 3cx Phone will already be configured to make calls Extension number (4495) will be located on the phone as displayed e.g 4495@TrustcoHQ No Pin Code needed for dialing out from the phone Trustco South full number will be e.g (061) 275 4495

 Using the Logitech Conf. Unit Similar process as the Laptop and 3cx softphone Ecoxntefingsuiorendnounmtbheerlawpiltlobpe already Ensure that all usb cable of the device are connected to the laptop that will be used in the process fCoarnSkaylspoebfeoruBseudsinfoerssviadnedoSckoynpfeerence Note – facility only available at Trustco Bank HQ and Trustco 3rd floor Boardrooms

 Using the Logitech Conf. Unit Similar process as the Laptop and 3cx softphone Extension number will be already configured on the laptop Ensure that all usb cable of the device are connected to the laptop that will be used in the process Can also be used for video conference for Skype for Business and Skype Note - Note – facility only available at Trustco North 2nd Floor IOL and Marketing Sharing Boardroom

 Trustco HQ Trustco Education Trustco Bank(061) 275 (061) 270 (061) 434 Internally calling to the conference number you only need to dial the extension number, only external callers will dial the full number e.g Caller from SA will call +264 61 275 4101 to be connected to the Legal Shield Conf. number Pin codes can be changed for the conference by sending a mail to [email protected] with a custom pin for a conference call.

1. Scan the document you want to send to (Documents or userscans)2. Open your Browser: Firefox, Chrome and type in the address: www.juice.tgi.na or click Juice image3. On your right is a column with branch names and employee extensionsFor this example we will click on Education = IOLClick on education and you will se the next screen.

 Click on advanced • Click on Proceed to 172.16.0.206/7

 Enter your credentials Username: faxuser (case sensitive) Password: 12345 And press submit. Username and password can be used for any of the Branches

You will be navigated to this page:1.Where you will choose a fax device2. Enter your destination number3. Upload your document4. And send your fax

1. Click on Select a fax device and choose your departments fax number2. The list only contains fax numbers assigned to your department.3. Click on Destination fax number4. And enter the number you want to send the fax toPlease enter the area code if its outside Windhoek

Click on FILE UPLOADClick on browse and select the document youwant fax

As shown in the picture, select the file and click openTake note of required files for uploadAfter file has been selected click on the send button

DO NOT USE THE MAIN FAX NUMBER TO SEND FAXES,THERE WILL BE A CONFLICT FOR INCOMING FAXES.Use the fax that was setup for your department Trustco Trustco Education BankTrustco Main Fax (061)HQ HQ = 275 4090 Edu = 270 9120 T/Finance Eros = 270 9302 TBN = 434 8500

Click to expand the drop downAfter clicking on send you can check the status of the fax by clicking on the Fax QueueClicking on Fax Viewer will show status send or failed

Click on Fax Viewer, as seen in the image there’s under type in FaxClick on “fax000000110.pdf” and it will download automatically the file send

 If you receive the error below it means there's something wrong with number your trying to send the fax to You can test by calling the number to hear if it’s busy or if it rings and you hear the fax dial toneThe system will try sending the fax for 12 attempts to the number before giving theerror