Employee Handbook Agrostis Turfcare
Welcome On behalf of “The Agrostis Golf and Country Club ” it is our pleasure to welcome you to our Organization and Turfcare Team. We hope that we can aid in your career journey with employment in joining our team. Our Leadership team strives to provide a mutually rewarding, exciting, and educational experience. The goals of our club are to create and provide the best workplace culture possible while employing the best qualified people. We will strive to assist you in reaching your greatest potential in achieving your goals. This employee manual will assist the Turfcare Leadership Team, Employees, and all other stakeholders in efficient and “effective people and golf course management.” Each part of team must know their role and mission/vision of the organization and Turfcare team. We encourage you to be engaged at all times and ask questions in regards to all aspects of your position, tasks, and our environment. 1
Organization's Management Philosophy “Vision Statement” “In our future and in unity, we will be a moral, productive, environmentally responsible Turfcare Department exceeding expectations through a commitment to values, professionalism, courtesy, and teamwork.” Management Philosophy The core responsibility of the management and leadership positions of this organization are to develop and implement a set of standards to guide individuals in creating and maintaining a positive and educational workplace. The thought process is to select and make logical choices by weighing the negative and positives of each option and consider all alternatives. For effective decision making leadership will forecast the outcome of each option and determine which option is best for each particular situation. By following this process a sequence of interdependent and linked procedures will be established for our resources of employee time, energy, machines and budget funds which will convert the inputs of data, materials, parts into outputs. These outputs will allow the Organization and Turfcare Team to reach our goals and end result of creating an environment to succeed by defining Leadership and Motivation. Organizational Culture With a defined Management Philosophy an organizational culture is developed with values and behaviors that contribute to a unique social environment. Our Organizational culture will include expectations, experiences, philosophies, and values that will be the glue that holds the team together. These will be shared attitudes, beliefs of written and unwritten rules that will develop over time. The ways of the organization will be how the organization conducts its business, treats its employees, customers, and the wider community to the extent to which freedom is allowed in decision making, developing new ideas and personal expression and how power and information flow through its hierarchy and how committed employees are towards collective objectives. This organizational culture will affect the organization's productivity and performance, and provides guidelines on customer care and service, product quality and safety, attendance and punctuality, and concern for the environment. The Employee Handbook The following handbook defines and supports the preceding Management Philosophies and will be the Turfcare Departments guiding light fulfilling our Vision and Mission Statements. “Personal Mission Statement “ “To be a valued employee exceeding expectations through a commitment to values, professionalism, courtesy, and teamwork, while contributing to ensuring excellent playing conditions using the highest standards to achieve superior plant health.” 2
Agrostis Turfcare Department Hiring and Recruitment Policy Purpose This hiring and recruitment policy is established to create equality and standards in hiring practices for positions on our Turfcare Team. Philosophy The Agrostis Turfcare Team is searching for individuals who possess a dedicated desire to share in our team-oriented culture with a strong work ethic, positive attitude, punctuality and willingness to learn. Guidelines When a new position or vacancy occurs it will first be posted within our organization for 5 days so all internal employees will have an opportunity to apply. Hiring will be done before March 15th, or as otherwise determined. Interviews will be conducted on site in a designated interview room by the superintendent, assistant and a maximum of two other select employees. Ten questions asked of the applicant will reference our Employee Handbook philosophy, as stated above. The interview committee will accommodate all levels of ability and it is the Golf Club’s policy to ensure that the hiring process reflects favourably on the position, are free of bias or the appearance of bias, and adhere to the Rules of Professional Conduct , the Paralegal Rules of Conduct and the Alberta Human Rights Code. Employment Offers Following the interview process the candidate will be notified of progress within 5 days. If you are accepted for the position within the Turfcare Team, you will be notified of a rate of pay, expected start/end date, and orientated on our employee handbook. New employees will be notified of the Golf Clubs orientation date and provided with a sign off sheet that they have attended and are aware of the Club's policies. 3
Hierarchical Structure d ASSISTANTS The hierarchical structure is defined by the table above. The Senior Leadership Team begins with the Superintendent with all positions answering by default to this position. The Assistant and the Equipment Technician make up the remainder of Senior Team, all employees at some time may be instructed by or may request instruction from these 2 individuals. The Junior Leadership Team being the most knowledgeable and experienced of the Turf Care Team may at times be requested to act in a Supervisory role in the Senior Team's absence or for certain projects pertaining to their respective field of expertise. When assigned a task by a manager, that worker shall report to that one supervisor until instructed otherwise by that supervisor. Open Door Policy “The Agrostis Golf and Country Club ” is committed to a safe and productive work environment where employees can grow and advance. The Turfcare Leadership team is also committed to addressing problems and concerns that employees may have. Our “open door” policy allows employees, and encourages them, to bring work-related concerns, problems, and questions to the attention of their supervisor. 4
Employee Standards 1. Superintendent (here) 2. Assistant Superintendent (here) 3. Equipment Technician (here) 4. Turfcare Team (here) Job Descriptions 1. Senior Leadership 1.1. Superintendent (here) 1.2. Assistant Superintendent (here) 1.3. Equipment Technician (here) 2. Junior Leadership 2 Assistants ND 2.1. Cultural Foreman (here) 2.2. Irrigation Foreman (here) 3. Turf Care Team Temporary Full Time 3.1. Turf Tech One (here) 3.2. Turf Tech Two (here) 4. Turf Care Team Temporary Part Time 4.1. Turf Tech Three (here) 4.2. Turf Tech Four (Student) (here) 5
1. Attendance The Turfcare Team depends heavily upon its employees, thus it is important that employees attend work as scheduled. Regular and reliable attendance and punctuality are essential functions of every job. As such, you are expected to be at your assigned work area and ready to work at the beginning of your assigned daily work hours, and you are expected to remain at your work assignment until the end of your assigned work hours, except for approved breaks and lunch. When your work takes you away from your assigned work area, please let your immediate supervisor know where you are going and how long you expect to be gone. 2. Work Schedule 2.1. Regular Work Week 2.1.1. Monday to Thursday: 8 hour day. 2.1.2. Fridays are scheduled till noon in peak season. 2.1.3. Saturday, Sunday & Holidays are 3.5 to 4.0 hour shifts. 2.1.4. We do not pay overtime so every intent will be made to follow regular work hours with scheduled time off. 2.2. Weekend Shifts Staff will be divided into two crews for weekends, working alternating weekends. Crews will consist of 5 staff that will complete course service and set up. Start times are weather and season dependent and administered at the discretion of the Golf Course Superintendent. 2.3. Time Sheets /Pay Periods Employees hours worked are tracked on the employee sign in / sign out computer outside the lunchroom. You are required to sign in and sign out using your 4 letter employee pin at the beginning and the end of your shift. 2.4. Time Off As we are a summer operation and we operate very tight crew numbers, extended and unscheduled Time Off is very limited. At least two weeks notice must be given and you need to find a cover for your shift, and the person covering must be approved by the Superintendent. Special Tournament and Aeration Work will require all Staff. These dates will be posted and all staff are required to work. 2.5. Time Off Request 2.5.1. Employee Leave of Absence Request Form (here) 6
3. Lunch Break/Breaks 3.1. Policy All employees are entitled to a 30 minute paid lunch break, this break can be taken at anytime during the shift as long as the morning jobs are all completed so the early golfers don’t get a chance to catch up to staff. Simply, once the opportunity to stay in front of the first group of golfers is gone, a 30 minute paid lunch break can be taken whenever. 3.1.1. Reasoning Starting jobs so early in the morning gives us a good opportunity to stay in front of golfers, this allows us to work faster without any inconvenience like having to wait for golfers, also, golfers will appreciate being able to play without being disturbed by maintenance workers. The early mornings can be the best and most efficient time to get work done and we don’t want people taking their breaks during this time and missing the opportunity to stay in front of golfers. 5. Staff Uniforms 5.1. Policy Employees and their guests are expected to maintain an acceptable standard of dress at all times on the golf course, driving range, and at the clubhouse. 5.2. Dress Code: 5.2.1. Company-Wide Dress Code & Grooming Regulations: Your appearance is a direct reflection of the Agrostis Golf and Country Club! It is expected that all employees present themselves in a well dressed manner at all times. Along with the standardized Company regulations, each department has its own requirements specifically designed for the type of work done in that department. Failure to comply with these regulations may result in being sent home, without pay. 5.2.1.1. Maintenance - as specified by the Grounds Superintendent. Staff uniforms are a requirement of the Turfcare Team. Uniforms are purchased through the Proshop for $90.00. 2 Logo’d shirts and a windbreaker will be supplied to you. Black or grey pants or knee high shorts are allowed. (No Denim) 7
6. Cell Phone “All employees are permitted to use mobile devices on the course for work and emergency purposes only. We stress the need for safety and set our policies around it. Failure to comply with these policies will result in loss of privileges” 6.1. Policy Our policy on the use of cellphones on the course is that they are allowed, but to be utilized for work purposes only. 6.1.1. Communication between employees and leaders is key because you will save time in driving around looking for people on the course rather than just calling them to ask a question or to find them. 6.1.2. Cell phones are not to be used for recreation activities or social media. 6.1.3. Music will be allowed to be used, but only one headphone in so you can still hear any problems with machine or hazards that may be around you. 6.1.4. We allow cellphones to be used because of emergencies (Family, Self or Golf Course related). 7. Drugs and Alcohol 7.1. Alcohol and/or drug testing may be required by Management, depending on circumstance and work being performed. Any employee in possession of illegal drugs will be dismissed immediately and proper authorities will be contacted. The use of any illegal drug and/or substance will not be tolerated. Any employee suspected under the influence of illegal drugs and/or substances will be sent home immediately, without pay, until proven otherwise. 7.2. No employee shall consume alcohol while on shift. 8. Weather Policy “All employees are expected to work in various weather conditions in a safe and effective manner. When work cannot be completed safely and at a high quality, tasks will change to create productive alternatives given the weather.” 8.1. Morning Weather Delays - Staying Home It is the decision of the superintendent to make a decision about whether to bring in staff or not at least 45 minutes before the staff arrives. Snow, frost and rain are the conditions that will influence the decision. This will give employees enough time to make it to work if work is still on and can keep staff home when they are not required. In the case of a longer travel time, alternatives will be made between the superintendent and the employee. 8
8.1.1. It is the responsibility of the employee to give the proper contact information and be available during the time that a decision would be made. If an employee comes in when they were not suppose to they will be given an option to go home no pay or a 3 hour job then sent home. The management will have a list of common indoor jobs(Clean staff building, tool shed, carts). 8.2. Working in various weather conditions The two main weather conditions that will be dealt with in this policy is rain and heat. The objective of the maintenance department for both conditions will be provide a safe and effective work environment during both conditions. 8.2.1. Working in the Rain All employees are expected to work outdoors during rain and responsible for having rain apparel with them throughout the day when rain is a threat. Lockers will be provided to keep rain apparel at the course. As a part of equipment training it will be shown to the employee how to recognize unsafe conditions and ineffective conditions. During rainy work days it will be the responsibility of both superintendent and employee to communicate the current conditions and determine if work should continue. If the conditions require a stop in work, all employees will return to the shop and the following options will be given: 1. Finish the day with productive tasks in the climate. 2. Go home early. 8.2.2. Working in the Heat During the summer heat stroke is a big issue amongst staff. Staff are encouraged to bring water with them on jobs, wear hats, and apply sunscreen. Sunscreen is provided in the staff room and should be applied in the morning and after lunch. It is important to note that all jobs are affected by heat, not just the physical demanding jobs. If staff is feeling ill due to dehydration or heat stroke they should notify the superintendent immediately and return to the maintenance shop. They can take a small break indoors and be given the following options: 1. Be given an indoor task for the remainder of the day if they are good to work. 2. Go home early. 9
9. Staff Privileges and Discounts All employees of the Turfcare Team are entitled the following privileges. 9.1. Green Fees 9.1.1. Staff Free Green Fees. 9.1.2. Employee Guests Employee guests are entitled to a reduced rate of green fees and carts for $40.00. 9.2. Power Carts Power Carts will also be free of charge. 9.3. Driving range Free rentals and use. 9.4. Golf Club Rentals Free Club Rentals. 9.5. Clothing Pro shop clothing is provided at a 50% discount for all employees. 9.6. Meal Allowance Employees and family members receive a 50% discount on all prepared foods (meals, hot dogs, smokies, etc.) from the clubhouse and the snack shack. Bottled beverages and confectionary goods are at full retail price. These are privileges and NOT rights. Abuse of these privileges could result in a suspension (in whole or in part) of the above mentioned. 10
10. Emergency Plan Procedures 10.1. Certified First Aid Staff 10.2. Turfcare 10.2.1. Superintendent 10.2.2. Assistant Superintendent 10.2.3. Equipment Technician 10.3. Golf Shop 10.3.1. Golf Shop Professional 10.4. Clubhouse 10.4.1. Controller 11. AED (Automated External Defibrillator) Locations 11.1. Clubhouse Lower level, outside the main office. 12. Emergency Procedures In the event of any first aid emergency, contact any individual that is First Aid certified. 12.1. On Course Emergency Base Radios are permanent in the Turfcare Facility and Proshop. 12.1.1. Proshop: Channel 1 12.1.2. Turfcare: Channel 2 12.2. Handheld Radios Handhelds are carried by all Turfcare Staff members on the Golf Course. Radio Link must always be maintained between Grounds & Golf Shop. 13. First Aid Kits 13.1. Permanent Kits 13.1.1. Clubhouse: Upstairs outside the office 13.1.2. Proshop: Entry way to Club storage 13.1.3. Turfcare: Shop, near West Entrance, lower level 13.2. Portable Kits 13.2.1. Grounds: Two portable First Aid Kits mounted on carts. “Superintendent & Assistant Superintendent have portable kits on carts at all times.“ 11
14. Harassment Policy 14.1. General 14.1.1. The Golf Club is committed to providing our members, guests and staff with a healthy, harassment free environment, where everyone is treated with respect. 14.1.2. Sexual harassment, being discrimination on the grounds of gender, is a violation of the Alberta Human Right, Citizenship and Multiculturalism Act. 14.1.3. This policy is intended to prevent harassment of any type, including sexual harassment, of our members, guests and employees. 14.1.4. Country Club Management and board are committed to dealing quickly and effectively with any incident that may occur. 14.2. Definition of Harassment 14.2.1. Alberta Human Rights laws define harassment as unwelcome verbal or physical conduct on the basis of race, religious beliefs, color, and place of origin, gender, mental or physical disability, ancestry, marital status, family status or source of income. 14.2.2. The Golf Club will not tolerate verbal or physical abuse, threats, derogatory remarks, jokes, innuendo, or taunts concerning the appearance, religious beliefs, color, and place of origin, mental or physical disabilities, ancestry, marital status, family status, gender, or source of income of a member, guest, or employee. 14.2.3. The Golf Club will not tolerate the display of pornographic, racist, or offensive signs or images; practical jokes that result in awkwardness or embarrassment, unwelcome invitations or requests whether indirect or explicit. 14.3. Definition of Sexual Harassment 14.3.1. Unwanted sexual advances, unwanted requests for sexual favors, and other unwanted verbal or physical conduct of a sexual nature constitute sexual harassment including the following conditions. 14.3.2. Submission to such conduct is made either explicitly or implicitly a term of, or a condition of, an individual’s employment; or 14.3.3. Submission to, or rejection of, such conduct by an individual affects that individual’s employment. 14.3.4. Sexual harassment may include pinching, patting, rubbing or leering, “dirty” jokes, pictures or pornographic materials, comments, suggestions, innuendoes, requests or demands of a sexual nature. 14.3.5. The behavior does not have to be intentional in order to be considered sexual harassment. 12
15. Positive Crew Behavior Creating a positive and encouraging workplace culture is of utmost importance in creating a space that encourages positive crew behavior. If certain staff members are made to feel inferior or unimportant and distinctly incompatible groups emerge within the workplace, then there is a good chance that positive crew behavior will be reduced. 15.1. Club Policies There are quite a few ways to explain how to achieve positive crew behavior and these directly coincide with opposite negatives that need to be avoided. The employees of the golf course are representatives and should keep that in mind anytime at work, or in any situation where there would be association with the course as an organization. Our club policies intend to direct managers and employees on what is and isn’t conducive to positive behavior as well as, simply enough, what kind of behavior is expected of our employees. Attitude: The focus of the day is to accomplish tasks that improve the golf course. Take pride in doing that extremely well. Poor work is not something to be proud of, regardless of how quickly the job was “finished”. Great work, on the other hand, is something to hang your hat on and worthy of respect from other employees. Respect: Respect should be shown to the golf course property, customers, vendors, and fellow employees. Treat these things as if they were your most prized possessions and relationships. The golf course property, ranges from the land, to the machines, to the glasses in the restaurant. These things essentially provides jobs for every employee. Please show the golf course property the respect it deserves. Customers come to the golf course for recreation and enjoyment. Do not be dismissive, rude, unkind, or unhelpful with them. Without customers there would be no business and great customer service is absolutely essential to creating an environment that people want to be in. Creating an enjoyable environment for golfers and restaurant-goers will bring them back time and time again. This is how we make money as a business, so please show our customers respect. Vendors, whether that is for the restaurant, golf shop or maintenance departments, will view everyone they interact with as a representative of the organization. They are essential to do business as they provide products for us to create an experience that our customers can enjoy. Please show them respect as having good relationships with vendors is an important part of running a high quality business. 13
People are employed to do a good job and if they are not doing a good job, then showing them disrespect does not encourage them to all of a sudden begin doing a good job. It creates unnecessary conflict and promotes discord. Instead of berating somebody who does a job poorly, talk to them about what happened and treat them as an equal who made a mistake. This creates a positive culture and increases trust between individuals in the workplace as the focus is simply on working together to create as great a product as possible. Trust: Be trustworthy. Have integrity. Own up to your mistakes, and appreciate good work done by other people. Without trust the workplace falls apart and is no longer effective. Feel confident in leaning on co-workers and give them reason to trust your work as well. Language: Professional language should be used as much as possible, being especially mindful of the representation of the course. Around golfers, please refrain from foul language and within the organization please stay positive and encouraging with other employees. Using positive and encouraging language around other employees reduces the feeling of conflict and instead fosters positivity. Mistakes: They happen to all of us. None of us is perfect and thus we will eventually make mistakes. First of all, do not berate yourself. Second of all, be kind to those around you who have made mistakes as nobody is immune to accidents. 15.2. Reason for the Policy These policies are in place to ensure that the workplace is an enjoyable place for people to not just golf and do business, but be employed as well. Our staff needs to work together to ensure we are producing the best possible product while being respectful, encouraging, kind and understanding when things do not go as planned. 16. Work Ethic – Keeping Busy The objective of the golf club management is to employ personnel who demonstrate a positive work ethic. Professionalism and honesty demonstrates this, and translates to a more enjoyable working environment for all employees and management in the maintenance department. Golf maintenance is a highly visible and demanding area within the operations of the golf club. Executive, members and other staff need to be convinced that your are doing what is expected of you. Staff will be required to “keep busy” while on shift. The duties designated by the management require that the employee work their full shift. A solid work ethic is directly related to this! 14
16.1. Club Policies Maintaining a positive work ethic: All employees are required to demonstrate a positive work ethic while on shift at the club. Negative or detrimental demeanour or behaviour will not be tolerated and can be cause for immediate dismissal. Ex- While working within a team setting, disrupting productivity with constant negative comments or efforts that make others around you feel uncomfortable or unsafe. Lateness: All employee are required to be punched in and ready to work when their shift starts. Ex- If your shift starts at 6:00AM, you are required to start at 6:00AM and not arrive at 6:00AM and take 10 minutes to prepare for your morning duties. This creates delays in course morning set-up and does not promote a positive work ethic within the maintenance team. Team contribution: All employees are required to demonstrate a positive work ethic when working with fellow team members. Some duties require more than one employee and your productive contribution within the setting is mandatory. General working attitude: The Golf Club encourages a positive work ethic from all their employees by providing a safe and positive environment for you to succeed. It is the responsibility of the individual to provide “Best Effort” while being employed at the club. Finishing Jobs Early (Keeping Busy): From time to time some duties will see the employee finished “Early” or before the assigned daily finishing time. All employees that have finished their duties and have come back to the shop area are to “Clean shop area” i.e (Lunch room, meeting area, organize tool sheds) until their shift is complete. Constant communication between Superintendents and their staff has a large impact as to how either the work ethics are encouraged or how they can be improved. ● Set out firm conditions in the interview process. ● Relate actual job requirements. ● Guage attitude of potential employees in the interview process. ● Enforce positive work habits through praise and suggestion. ● Consequences as a result of not conforming to the club policies. 16.2. Reason for the Policy This policy was put in place to relate the importance of employees having a good attitude and positive work ethic. Negative attitudes and negative work ethics create tension amongst crew members and an environment where duties are not performed to the standards that have been set out in the Mission Statement of the facility. 15
17. Course Travel / Transport Routes The maintenance crew traveling and working around the course can be a nuisance for the golfers. During times of play equipment noise and traffic will be kept to a minimum by taking maintenance routes. In the morning the maintenance staff have the right of way, because they are performing essential tasks with regards to preparing the course for play. Members and guests are asked to allow staff to finish their task before playing the hole. In the afternoon, golfers have the right of way over maintenance staff. Maintenance staff will be instructed to give members and guests the same courtesy they were given in the morning to avoid causing unreasonable delays on the course. The cooperation of members and maintenance staff is required for the club to maintain the highest possible standard. 17.1. Club Policies Morning Right of Way: When completing the morning jobs maintenance staff are given the right of way to let them get ahead of the members and guests. To avoid having unreasonable delays for members and guests maintenance staff will have right of way until 8AM on the front 9 and 10AM on the back 9. All work being completed in the morning will be completed starting on hole 1 proceeding forwards to hole 18. Afternoon Right of Way: After 8AM on the front 9 and 10AM on the back 9 members and guests will be given right of way. When a group is within 150 yards maintenance staff will be instructed to move to the side of the hole, idle their machine down, and wait for the group to pass. Once the group has passed the maintenance staff are able to resume their work if in their opinion they will not disturb the group by doing so. The majority of the work being completed in the afternoon will be done starting on hole 18 and proceeding backwards to hole. Driving Etiquette: When operating any piece of equipment all maintenance staff must drive in a responsible manner. Staff must use extreme caution when driving the course backwards to avoid collisions with members, guests, and other staff. The best way to avoid collisions is to slow down when going up or down hills or around blind corners. Anyone operating a piece of equipment must have a valid driver's license on file. Maintenance routes: Maintenance staff will use the maintenance routes where possible when driving around the course. This is done to limit the number of groups bothered by staff operations, and to increase the productivity of the maintenance staff. Maintenance routes should always be used when driving long distances on the course. If you are unsure of the maintenance routes talk to your supervisor for clarification. Direction of Travel: The direction of travel in the morning will be forwards starting on hole 1. In the afternoon the direction of travel will be backwards starting on 18. This is done to ensure staff are not following the same group around the course all day. Unless instructed otherwise by a supervisor these directions of travel should be followed daily. 16
Complaints: Members and guests may complain about a staff member or the course by contacting the General Manager. All complaints will be handled and investigated by the General Manager and Superintendent. If a member or guest are complaining regularly, but their complaints are found to not carry any weight may be sent a warning letter or given a suspension by the club. 17.2. Reason for the Policy This policy is in place to ensure essential work can be completed in a timely fashion on the course, and to ensure there are no unreasonable delays to the pace of play for members and guests. Our staff and our membership need to work together to ensure we are producing the best possible product without sacrificing the pace of play. 18. Member Interaction and Reporting Since golfers expectations of what they experience on the golf course varies so much we ask that our employees try to keep interaction with members to a minimum unless approached by the member. Some golfers take their game extremely serious and don’t want any distractions so this is why we ask our employees to try to keep interaction to a friendly greet. Ex. Wave, head nod, smile, etc. While other golfers enjoy golf for the social aspect of the game. This is why we strongly encourage interaction with the members who initiate it. All we ask is that the employee does not go into specifics about anything to do with the golf course that they are not 100% on. Also keep in mind pace of play when socializing with the members on the course. 18.1. Club Policies Don’t initiate interaction - This can annoy some members and slow down pace of play. We encourage interaction with members who initiate. Keep in mind pace of play when interaction occurs on the course. Don’t go into specifics - Unless you are 100% sure of what you are talking about we ask that you don’t go into specifics on golf course information or the cultural practices being performed on the course. Treat members with respect - When engaging with members always treat the members with the utmost respect. Even if an employee disagrees with a member's comment we ask that they do not engage in an argument. If any comments made by members are taken as offensive or made the employee uncomfortable in any way we ask that they make managment known of the situation immediately. 18.2. Reason For The Policy The reason for the policy is to ensure that all members are able to enjoy the game in the fashion they desire. This policy allows for the serious golfers to enjoy the game they want while also catering to the more social golfer. This policy also helps avoid any confusion with the members and lowers the risk of the course and employee looking bad. 17
19. Golfer’s Distraction “All employees should be aware of their surroundings and the golfers playing on the hole they are working on. When working in or around golfers, be courteous and polite, do not be a distraction. This ensures your safety and that the golfer’s can continue their play without slowing down the pace.” 19.1. When operating loud machinery/equipment; ensure you take notice of the golfers shooting and turn off machinery/equipment to avoid distracting them and for your safety. 19.2. As golfers tee off, make sure you are out of the way and not in their view while they tee off, wave to them and take cover to ensure they acknowledge you are there. 19.3. As golfers are putting, turnoff all equipment/machinery and wait for them to finish. 19.4. As golfers are hitting from the fairway/rough, ensure you are aware of them and if you are working near them, wave to them and take cover to ensure they acknowledge you are aware. Unlike the tee or greens areas, you may just need to idle down the equipment rather than shutting off the equipment/machinery, use your discretion. 19.5. When working around the clubhouse (trimming, mowing etc) ensure you keep an eye out for members around the area so you do not hit them with flying debris. If you see a catered event or a large group of members out on the patio, mention it to your supervisor and they may delay the job till the next day. 19.6. Reason For The Policy All golfers are different, even if they say to carry on with your duties, politely respond that our course policy is for you to wait for them to shoot. This is for the safety of you the employee as well as being less of a distraction to the golf. 18
20. Staff Training Sheets 20.1. Purpose Staff Training sheets will be used to assist the training process, ensuring all staff are trained with proper focus and guidelines. The sheets will provide instruction and procedure on equipment operation. This reduces liability risk, as well as creates a system for proper training. Link to Staff Training Sheets (here) 20.2. Policy The training sheet will be the guidelines for training of equipment. Once a staff member has been trained on a piece of equipment, they are to sign off on a training sheet. Once signed off on this sheet, they are acknowledging that they have been trained and every item on the training sheet has been addressed in the training process. If a staff member refuses to sign off on a training, they will not be permitted to operate that unit, regardless of how trained or skilled they are. This is to protect the company, the equipment, and staff. 21. Refueling Equipment 21.1. Make sure diesel and gas do not get mixed up and put in the wrong machine. 21.2. Make sure no one's smoking while refueling a machine or near the pumps when in use. That could lead to a fire. 21.3. Let superintendent or assistant refuel weed trimmers so the right mixed fuel is used. 21.4. Make sure you do not leave the pump on and walk away to prevent over spills on the mowers. 21.5. Make sure you put gas cap back on mower to prevent spills on the course that can lead to grass dieing. 21.6. After each time you refuel a machine write it down in the logbook so we can keep track of where the fuel is going. 19
22. Equipment Washing 22.1. Policy After using equipment, it needs to be washed off in a designated area; such as a wash pad. All parts of the equipment should be watered down in order to remove grass clippings or debris. The radiator should also be checked and either washed or blown in order to remove debris. A general list for equipment parts to wash down is: ● Buckets ● Seat ● Cutting Unit(s) (Blades/Reels) ● Tires ● Radiator 22.2. Procedures 22.2.1. When approaching the wash pad, make sure that you come to a stop in the center of the pad. This is to make sure that all clippings/debris will fall onto the pad and then drain into a collection basin. 22.2.2. If multiple workers are approaching the pad, take turns washing equipment down. Do not keep others waiting for you; wash down the equipment and then proceed to filling it up with fuel or parking the equipment in its proper place. 22.2.3. Equipment is put away after it is done being used. If it is finished with earlier in the day, then the piece of equipment can be left outside the shop to dry before being put away. 22.2.4. Depending on the wash pad/station and where it is draining too, it should be emptied or cleaned out every so often in order to avoid clogging and any smell that is created from old clippings. 22.3. Reason For The Policy The reasoning for this policy is to make wash pad use more efficient and to make sure that equipment is being completely cleaned off before being put away in the shop. 20
23. Tool Cleaning and Replacement 23.1. Purpose The purpose of this policy is to hold the employees borrowing tools accountable for any broken/lost tools. Tools used by the mechanic are primarily their personals, and therefore borrowing tools must be recorded for the sake of the mechanics ability to work. 23.2. Policy Prior to borrowing a tool for use, make sure the mechanic is aware to avoid any frustrations in the off chance the tool is needed by someone else and searching aimlessly for it. After use of any tool wipe it down and clean it appropriately. If applicable return it to original setting. (e,g torque wrench) Always return the tool after cleaning to the proper location it was obtained from. If the tool seems damaged and or is just not functioning properly bring it to the attention of the mechanic. If a staff member borrows a tool from the shop and it becomes lost they may lose ability to borrow again. This is opposed to ALL staff losing the ability to borrow tools. Rather than have one person ruin the borrowing privileges, it will be dealt with individually. 21
Employee Non-Compliance An employee’s non-compliance with The Agrostis Golf and Country CLub’s Policies and Procedures will be handled in the following manner: 1st Warning - Verbal The department manager notifies the employee of the violation and explains the consequences of the 2nd warning. The warning is documented in the employee’s confidential file. 2nd Warning - Written The department Manager gives the employee a written warning and explains the consequences of the third warning. The warning is documented in the employee’s confidential file. 3rd Warning (circle one) - With Pay Without Pay The department Manager gives the employee a final written warning and explains that the employee is given a 1 day suspension. Upon return to work, the employee will report to the manager and will have made a decision to follow the Policies and Procedures as laid out by The Agrostis Golf and Country Club Ltd or terminate their employment with the company with appropriate notice. 4th Warning - Termination The employee’s position at “The Agrostis Golf and Country CLub” will be immediately terminated. 22
Weekly Staffing Schedule GREENS MOWING COURSE SET UP DAY MOW ROLL APPCH TEES FWYS 3500 4500 COLLARS CS TRAPS MISC SUN XXX X X X MON X X XX XX X X X TUES XXX X XX X X X X X WED X X XX XX X X XX X THU XXX X X XX X X X X FRI XXX X XX XX X X X SAT X X X X X X TOURN. XXX X X X XX XX X X XX X STAFF DAYS STAFF XX XX XX XXX: 3 X :1 X :1 X :1 X :1 X :1 X:1 X :1 (FULL) (FULL) (FULL) X (1/2 X (1/2 ) ) X (1/2 ) XX:2 XX:2 XXX:3 STAFF SUN MON TUES WED THUR FRI SAT Need Want Scheduled 6 8 12 13 12 9 7 SUN 6 7 S S S S S AS AS MON 6 8 2 SAF 2SAF AS AS AS 2 SAI 2 SAI TUES 9 10 TP5 TP5 2 SAF 2SAF 2 SAF TF2 TP1 WED 9 10 TF3 TF3 2 SAI 2 SAI 2 SAI TF1 TP2 THU 9 10 TP4 TF2 TF4 TF4 TF4 TP1 TF7 FRI 9 10 TP1 TF1 TF3 TF3 TF3 TP2 TP5 SAT 6 7 TP3 TF2 TF2 TF2 TF7 TP4 TOURN. 12 13 TP6 TF1 TF1 TF1 TF5 TF7 TF7 TF7 TF6 Full Time 3 TP7 TP7 TP7 Temp Full TP6 TP6 TP2 Time 9 Temp Part TP5 TP5 TP5 Time 7 TF6 23
Staffing Key Superintendent Full Time S Temporary Full Time TF6 Assistant Superintendent Full Time AS Temporary Full Time TF7 Equipment Technician Full Time ET Temporary Part Time TP1 Second Assistant Irrigation Temporary Full Time 2SAI Temporary Part Time TP2 Second Assistant Foreman Temporary Full Time 2SAF Temporary Part Time TP3 Temporary Full Time TF1 Temporary Part Time TP4 Temporary Full Time TF2 Temporary Part Time TP5 Temporary Full Time TF3 Temporary Part Time TP6 Temporary Full Time TF4 Temporary Part Time TP7 Temporary Full Time TF5 Digital Job Board New for 2016 is the initiation of our Digital Job Board. The Job Board is currently in the preliminary stages in finding what works best for our operation. Instruction will be given on the progress and further daily instruction of when to follow the Job Board in seeking advice and direction of daily tasks in the absence of supervisors. Link to Digital Job Board (here) Daily Core Standards Daily Core Standards outline the everyday routine of preparing the Golf Course and its amenities for the day's play. Link to Daily Core Standard Workbook (here) Recording of Tasks The Cultural Practices Calendar (here) is also in the planning stages and will be initiated some time this year. All times will be recorded by way of Data Forms (here). Information will be compiled, tracked and analysed by the Leadership Team as a management data collection and efficiency tool. Individual Time Function employee hour time tracking is also up for consideration, here is a sample copy of Employee Time Function Hours 2016 (here). 24
Core Standards The Core Standards List is composed of 2 categories; the Daily Core Standards and the Cultural Core Standards. Daily Core Standards outline the everyday routine preparing the Golf Course and its amenities for the day's play. Cultural Core Standards outline the Cultural Practices and Activities that are used to obtain superior plant health which support our club's mission / vision statements. Daily Core Standards 1. Course Service Pins 2. Course Service Tees 3. Mowing Greens 4. Rolling Greens 5. Mowing Tees 6. Mowing Collars and Approaches 7. Mowing Fairways 8. Mowing Roughs 9. Mowing Surrounds and First Cut 10. Bunker Maintenance 11. Divot Maintenance 12. Trimming Cultural Core Standards 13. Fertilization 14. Core Aeration 15. Verti Cutting 16. Chemical Applications 17. Irrigation 18. Top Dressing 19. Bunker Rotary Core Standards Database (here) 25
Best Management Practices BMP’s are the Methods or Techniques found to be the most effective and practical means in achieving an objective while making the optimum use of the firm’s resources. 1. Course Service Pins Course Service is one of the most important tasks performed and requires knowledge in Turfgrass, the game of golf, and the ability to multitask as necessary to achieve standards of excellence. Requirements: Staff members are required to record the day's activities by way of google forms. Parameters of the form (here) completion include: ● Name ● Duration ● Day of Week ● Number of Staff ● Fuel Used ● Equipment Concerns ● General Course Concerns Note: General Course Concerns are a very important parameter of your task as explained in course service introduction and course service function. Daily form data gathered is accumulated (here) and analysed by Supervisors and the Equipment Technician. Function: To carry out the daily course setup of the golf course, observe Tee to Green turfgrass conditions, and communicate observations with supervisors. “If In Doubt Point It Out!” 26
1.1. Utility Vehicle 1.1.1. Operators Page (here) 1.2. Course Service Preparation Course Service Equipment Needed Checklist (here) is located on clipboard in the Large Tool Box used for Bathroom Maintenance. A Digital Copy (here) is located in the Course Service Reporting Workbook. Before leaving shop complete checklist to ensure you have all necessary tools and materials for your morning tasks. 1.3. Overview The number one rule of changing pins is to never lay the pin changer on the putting green surface. After cutting the new cup with plug in tact or after extracting the plug from the new location walk the pin changer to the collar and lay the pin changer outside the greens putting surface. The utmost care and attention must be given to leaving a smooth putting surface when complete and avoiding high or low plugs when changing pin locations. Referring to the 5 Day Rotation Schedule (here) find your location always being mindful of past pin placements and choosing a location away from the previous plug. Placements must be no closer than 1 flag pole length from the edges of the green perimeter or swails on the green surface. Be mindful of old ball mark scars in proximity to where the new cup is placed as well. 1.4. Change Pin Location Rotation of pins consists of a “5 Day Rotation Schedule” (here) to match tee locations on tees. “Proper pin changing training will be provided during employment orientation.” 1.5. Changing Pin Flags Pin locations on Greens are identified for golfers by way of a 3 flag system; Red Front White Middle Black Back 27
1.6. Cutting the New Cup 1.6.1. Upon entering the green observe the putting surface for any irregularities or imperfections, uneven quality of cut, vandalism or discoloration. Contact supervisors immediately and complete the Course Service Form accordingly. 1.6.2. Refer to your Course Service sheet for location being mindful of old pin placements as to not cut the new hole in the same location as the previous time the pin was in that quadrant of the green. 1.6.3. Once you are comfortable with your new hole location carry on with the HIO Hole Cutter to cut the new hole. Make your first cut into the putting surface by punching the cup cutter into the green. Ensure that the Hole Cutter is level by reading the Bubble Lever on the handle. 1.6.4. If the Hole Cutter is level pull out the silver locking pin just below the handle and begin with cutting the new hole by lifting the handle and dropping it back down. Par Aide Hio Hole Cutter Video (here) 1.6.5. Once you have reached the proper depth relock the locking pin. With the new hole cut retrieve the cup and flag from the existing hole location and set beside your new hole location. Remove the Hole Cutter from the hole by lifting and turning at the same time. Be sure to hold the Hole Cutter perpendicular to the green as to not spill sand onto the putting surface. If this happens remove as much as you can and then add water for final clean up until there is no evidence of sand on the putting surface. 1.6.6. Insert the Hio into the old location and extract the plug by pulling up on the side lever. Ensure that the plug is level with the putting surface after removing the hole cutter, if not pull the plug out and add sand if low and remove sand if too high. After this step is complete set the Hio on the collar beside the green. 1.6.7. Insert the cup into the new hole location with the cup setter and set the cup all the way into the hole. Pull the cup setter straight up out of the hole to prevent damage to the grass around the hole. Change flag on the pin as per 1.5 Changing Pin Flags. 28
1.6.8. Accessories Cup Puller Cup Setter Cup Paint Tool Pouch 1.7. Tournaments 1.7.1. Pin and Tee Sheets Pin sheets will be issued to golfers prior to the start of a tournament. These pin sheets will either be issued to the course service employee to follow as they change pins, or will be based on the pin placements selected by the course services employee. If deviating from the regular pin location rotation, the course services employee will pick the location with the healthiest turf and follow the pattern of six easy locations, six average, and six tough locations throughout the 18 holes when possible. These locations will be recorded onto a pin sheet to be given to tournament competitors. 1.7.2. Painting Putting Cups Using the Par Aide 360 paint can, the 1” lip above the cup will be painted. After setting the cup into the newly cut hole, place the aluminum guard in the hole on top of the cup to avoid any extra paint leaking into the hole. Place the guide over top of the hole, and using the 360 spray can, spray 3 to 4 quick sprays into the hole or until the desired whiteness is achieved. Place the guide and guard directly into the hole changing kit to avoid any wet paint from getting onto the turf. Painting Video (here) 29
1.8. Practice Green Using the Par Aide pin changer, the holes will be cut at a depth of 4 inches. All practice green holes will be rotated three paces from their initial position to ensure proper spacing and traffic distribution. 1.9. Repairing Ball Marks All greens will be quickly scanned for ball marks as the course service staff member reaches each green to change the hole location. Ball marks will be repaired using a ball mark repair tool, and these will be provided by the employer. 1.10. Poa Plucking Any poa encroachment or poa spots within the bentgrass greens are plucked using either a ball mark repair tool or a fork. Each green is scanned quickly for poa annua as the course service staff member is picking the new location for the pin. Employees will be given proper training on identification of Poa Annua. 1.11. Traffic Control Travelling from Tee to Green traffic blocks, entry routes, and cart signage are rotated daily with all rope stakes and signs straightened as needed. 30
1.12. Limiting Factors 1.12.1. Lightning If there is a lightning strike within five miles of the golf course, a siren will sound from the clubhouse indicating that all golfers and employees should seek shelter. Staff are required to seek protection under the nearest lightning shelter until the horn sounds from the clubhouse to indicate that it is safe to resume golfing/working. 1.12.2. Seasonal Weather and Playing Conditions In the event that there is rain, all turfcare stall will equip themselves with rain gear to help maintain comfort while working. If rain becomes too much to work, a call will be made over the communications radio to return to the maintenance shop, or seek protection under one of the lightning shelters on property. This procedure applies in the event of any other type of weather event. 1.13. Additional Reading Material 1.13.1. Firmness, Slope and Speed (here) 1.13.2. Speed, Slope and Non Conforming Hole Locations (here) 31
2. Course Service Tees Tee Service is the second component of Course Service that is performed when travelling from Tee to Green. Requirements and Course Concerns noted in Course Service Pins pertain to Course Service Tees as well. Function: To carry out the daily tee setup of the golf course, observe Tee to Green turfgrass conditions, and communicate observations with supervisors. Equipment: All necessary equipment for Tee Service is included in your materials checklist you completed in Course Service Equipment Needed Checklist. (here) 2.1. Empty Garbages Upon reaching the tee box garbage is emptied by sorting garbage and recyclable cans and bottles which are stored outside the irrigation pump house in the supplied enclosure. 2.2. Check Ball and Club Washers Maintenance of Ball and Club Washers includes checking levels, draining and refilling if needed, changing towels when required. 2.3. Rotate Tee Stones Rotation of tees consists of a 5 Day Rotation schedule (here) to match pin locations on greens. Tee Stones are placed 5 paces apart with Course Logo facing the direction that Golfers enter the Tee Deck. 2.3.1. Tee Placement By Color Red Front White Middle Black Back 2.4. Clean Broken Tees Broken tees are picked and removed from the tee deck surface. 2.5. Filling Divots Sand and seed mix is placed in each divot across the tee box. The mix ratio is one scoop of perennial ryegrass and three scoops of kentucky bluegrass to one bag of sand. The Accupro Sand Leveller is used to ensure a smooth surface of the divot to avoid crowning. The Accupro will ensure a flat, smooth surface to help with consistent grow-in of divots. 32
2.6. Fill Divot Boxes Filling divot boxes consists of filling the boxes on the tee boxes with sand and seed for the golfers to use when they create a divot on the tee box. 2.7. Driving Range Tee 2.7.1. Rotating Teeing Area The teeing area will be set up in a rotation every day to allow for a 21-day grow in period for recovering divots. The teeing area will be set up five feet forward each day from the previous day, and then rotating toward the back of the tee once there is no more room. 2.7.2. Accupro Sand Leveller To avoid crowning, the Accupro Sand Leveller will be used when filling large numbers of divots on the driving range tee. The Accupro will ensure a flat, smooth surface to help with consistent grow-in of divots. 2.8. Maintain Bathrooms Maintenance of bathrooms consists of a visual check for cleanliness. Condition of sinks and toilets is observed and paper toiletries are replaced as needed. Air freshener canister is checked for proper operation and replaced if needed. Once per week or upon warranted conditions the bathrooms are hosed down with water. The water hose and spray nozzle is located in the outside storeage box on the side of the building. Make sure the floor drains are cleaned and draining properly when when washing the inside of the bathrooms. 2.9. Additional Reading Material 2.9.1. Dealing with Divots (here) 2.9.2. Practice ranges (here) 2.9.3. Tee Construction Analysis (here) 33
NOTE: The Equipment Technician is responsible for equipment maintenance (except refueling), please contact with concerns or if alarms or light alerts coming on. Prior to operation do a walkaround to visually check that the machine is in proper operating condition. 3. Mowing Greens Greens are arguably the most important area on a golf course, and are often prioritized when it comes to maintenance. Regular mowing keeps the turf at a desired putting height, maintains a consistent greenspeed, provides an aesthetic quality through mow patterns, and creates ideal playing conditions by ensuring all greens have uniform surfaces. 3.1. Machine Checklist Before starting the greens mowing equipment, a visually inspection of the reel and bedknife should be done. Look for loose or missing mounting screws, chipped, bent, or damaged sections resulting from previous mowing or transportation of the unit. Fuel level should also be checked. Another thing to look for is any excess or dripping oil, grease, or fuel. When checking or cleaning reels make sure to place all controls in neutral, stop engine, set park brake, and wait for all moving parts to stop moving before approaching the reels. 3.2. Green Check When approaching the green, a visual inspection should also be done to ensure that there is no debris. If there is debris then it should be removed before mowing begins. 3.3. Safety 3.3.1. General Use Safety should always be a priority. If the equipment requires a seatbelt then one should be worn at all times. Equipment should not be operated under the influence of drugs or alcohol as these can impair personal function/coordination. If you are on prescription drugs/medication, consult with your doctor beforehand. Suitable ear protection and hard hat should also be worn at all times. 3.3.2. Mowing When mowing is in process be careful around slopes, use caution when wet conditions are present, and be aware of any golfers or obstacles that may be nearby. 3.3.3. Transportation When approaching blind corners or restricted view areas, use caution in case of unseen hazards. Another good safety practice is to know your surrounding terrain; avoid speeding on bumpy terrain as this can offset the height of cut and/or damage the equipment. 34
3.4. Refueling When refueling equipment, always make sure that the engine is turned off and that the correct type of fuel is being used. 3.5. Hazard Assessment of a Toro Greensmaster 3150-Q 3.6. Direction Greens will be mowed in four different directions to prevent grain from being burnt in. The clean-up pass will alternate from clockwise to counterclockwise. MONDAY/FRIDAY WEDNESDAY/2ND CUT TUESDAY/SATURDAY THURSDAY/SUNDAY Direction of mowing is subject to change due to unpredictable circumstances (adverse weather, tournament specifications, schedule or time restrictions). 35
3.7. Buckets Empty buckets once they are ¾ full. Buckets should be emptied in non-playable rough. Swing buckets to disperse grass as evenly as possible across the non-playable area. If sand is present on the green (from top dressing in days prior), dump after every green. 3.8. Route Start from hole #1 and end on #18 in the morning to stay ahead of the golfers, if you’re starting while the golfers are already on the course, go backwards, start on hole #18 and finish on #1. If two greens mower go out, leap frog to stay ahead of golfers. Tournaments may require a cross-over route, which will be specified tournament mornings. 3.9. Mowing 3.9.1. Walk around the machine and inspect it for damage. 3.9.2. Check oil/gas. 3.9.3. Drive the machine to the green that you are mowing. 3.9.4. Turn the machine off, walk over to the flag to remove it and put it off to the side of the green. 3.9.5. Mow the green in the proper direction, making sure to overlap on each pass by a few inches. 3.9.6. Turn the machine off and replace the flag. 3.9.7. Drive to the next green. 3.9.8. Follow steps 3 to 7 for all of the greens. 3.10. After Mowing Once you have completed your mowing route and have dumped your buckets in an appropriate place, drive back to the wash bay and use the pressure washer to wash your machine. Lastly, fill it up with gas, and park it, ensuring the parking brake is on and the key is removed. 36
3.11. Double Cut Each green is mowed twice on the morning of tournament days and an optional double cut can be done for men’s night. The first and second mower must mow in different directions for an optimum cut (refer to the mowing direction section on this manual). While the green is cut twice, only a single clean up pass is required. When mowing one after another, the first mow does NOT do a clean up pass, while the mower completes the single clean up pass. For verticutting you will mow in the same direction as the verticutting triplex went. 3.12. Miscellaneous 3.13. Dew Whip In the event greens are not mown in the morning, employees will go out with dew whip and placing the whip on the green, thrash it back and forth to clear dew from the green surface. Ridding the moisture on the green will help prevent disease from forming on the green, and ensure members do not get wet feet. 3.14. Ballmarks As a miscellaneous task, to be completed when an employee finishes their assigned tasks early, employees can take a divot tool to fix ball marks on greens. The employee will work from #18 backwards, and wait until the golfers have completed putting before stepping on the green. They will get off when golfers are ready to shoot for the green from the fairway. Employees will always be aware of where golfers are and when they are hitting. Employees will always wear hardhats. 3.15. Blowing Leaves/Branches In the event of a windstorm that brings down branches, or during the months of September and October when leaves fall, greens will need to be backpack blown free of leaves/debris before the greens mowers begin mowing. Two employees will take backpacks out and blow greens ahead of the greens mower, making sure not to blow leaves into bunkers or onto cart paths. 3.16. Standing Water Use a squeegee to get rid of the water, or the water can wreck the bearings in the reel. Push the water with the squeegee to the lowest spot until you get rid of most of the water. Then you will be able to cut the green. 37
4. Rolling Greens Rolling greens improves playing conditions by increasing green speed as well as creating smooth, uniform playing conditions. Rolling is a necessary cultural practice in cases where fertilizers/chemicals have been applied or topdressing sand has been spread, and said fertilizers/chemicals or sand would be removed by mowing. 4.1. Machine Checklist Before starting the roller equipment, a visually inspection of the machine should be done. Look for loose or missing mounting screws, chipped, bent, or damaged sections resulting from previous use or transportation of the unit. Another thing to look for is any excess or dripping oil, grease, or fuel. When checking or cleaning the unit make sure to place all controls in neutral, stop engine, set park brake, and wait for all moving parts to stop moving. 4.1.1. Green Check When approaching the green, a visual inspection should also be done to ensure that there is no debris. If there is debris then it should be removed before rolling begins. 4.2. Safety 4.2.1. General Use Safety should always be a priority. If the equipment requires a seatbelt then one should be worn at all times. Equipment should not be operated under the influence of drugs or alcohol as these can impair personal function/coordination. If you are on prescription drugs/medication, consult with your doctor beforehand. Suitable ear protection should also be worn at all times. 4.2.2. Rolling When rolling is in process be careful around slopes, use caution when wet conditions are present, and be aware of any golfers or obstacles that may be nearby. 4.2.3. Transportation When approaching blind corners or restricted view areas, use caution in case of unseen hazards. Another good safety practice is to know your surrounding terrain; avoid speeding on bumpy terrain as this can offset the rollers and/or damage the equipment. 4.2.4. Refueling When refueling equipment, always make sure that the engine is turned off and that the correct type of fuel is being used. 38
4.3. Direction MONDAY/FRIDAY WEDNESDAY/2ND CUT TUESDAY/SATURDAY THURSDAY/SUNDAY 4.4. Route Start from hole #1 and end on #18 in the morning to stay ahead of the golfers, if you’re starting while the golfers are already on the course, go backwards, start on hole #18 and finish on #1. 4.5. Rolling 4.5.1. Walk around the machine and inspect it for damage. 4.5.2. Check oil/gas. 4.5.3. Drive the machine to the green that you want to roll. 4.5.4. Turn the machine off, walk over to the flag to remove it and put it off to the side of the green. 4.5.5. Roll the green in the proper direction. 4.5.6. Turn the machine off and replace the flag. 4.5.7. Drive to the next green. 4.5.8. Follow steps 3 to 7 for all of the greens. 39
4.6. After Rolling Once you have completed your route drive back to the shop and fill your equipment up with gas, and park it, ensuring the parking brake is on and the key is removed. 4.7. Mowing or Rolling in Golfers 4.7.1. In the event you are mowing/rolling greens in golfers, proper etiquette must be followed as to interrupt play, and speed of play, as little as possible for members. 4.7.2. When intentionally mowing/rolling in play, two greensmasters must go out together and split the green half and half. No clean up cut is done. 4.7.3. If golfers are on the green, pull your machine to the side of the green and disengage the engine while waiting for them to putt out. Once they have picked up their balls and left the putting surface, you can begin mowing/rolling. 4.7.4. If golfers are ready to hit a shot that will likely land on the green (around the 150yd marker for example), pull off to the side, turn your machine off, and allow them to hit. If no balls land on the green, and time is critical, mow or roll the green, otherwise wait for them to land on the green and putt out. 4.7.5. If golfers are far away, or hunting for a ball in the bush, proceed to mow or roll green. 4.7.6. Always acknowledge members, especially when they have to wait for you to finish on the green. 40
5. Tee Mowing Primary function of mowing teeing areas is to give the golfer an ideal location to begin each hole. The tee should provide the opportunity for a perfect lie, and thus cultural practices (mowing, irrigation, thatch control, etc) should be done consistently and on a regular basis. A uniform surface should be maintained allowing the golfer to tee the ball up anywhere on the tee-box and have that perfect lie. Tees will be mowed with a triplex. Mowing heights will be 0.325” in the growing season, and will be mowed at 0.4” at the beginning and end of the season. This task should take approximately 2.5 hours. 5.1. Machine Checklist Equipment maintenance is completed by the Equipment Technician prior to operation. Checks are done at the end of the working day in preparation for the next maintenance day. Staff are required to do a walkaround of the machine prior to leaving the Turfcare Facility. 5.2. Pre-Mow Checklist 5.2.1. Mowing Direction Mowing direction is obtained at the morning Turfcare meeting and can also be found on the Turfcare Job Board. 5.3. PPE 5.3.1. Hearing protection. 5.3.2. Steel Toed shoes. 5.3.3. Eye protection. 5.3.4. Possibly gloves. 5.4. Route Mowing routes directions are to start at the Driving Range Tee and continue mowing from Tee 1 thru 18 leapfrogging with accompanying mowers. 41
5.5. Operating Procedures 5.5.1. After all checks are complete, put key in ignition and complete part turn until the glow plug indicator disappears. After this happens, start the equipment. While the equipment is running put the gear into drive (not cut), if you are unsure if the reels are lifted pull the toggle stick backwards to raise the reels. 5.5.2. Prior to actually cutting anything on the course, full cut training should be performed on a practice area , nursery or range area to give you the confidence to succeed in this mowing task. After this is complete proceed to designated teeing area using prescribed route, in this case starting from hole 1 going to hole 18. Once at the tee area, place the machine in Neutral position and idle down. Set the parking brake to the on position and remove the tee blocks, if they are not already removed, and do general clean up of the tee surface in preparation for cutting. 5.5.3. Place machine in forward position and proceed to cut starting point, which has been designated by your Superintendent. Engage reel to the forward and cut position, throttle up and proceed to cut the tee area in the prescribed route. Push the toggle stick forward to lower the reels and execute mowing. 5.5.4. Cut the tee one way then the other, overlapping the reel blades of the previous pass by 2 to 4 inches. Overlapping ensures that all of the leaf blades are uniformly cut. As your experience increases the overlap will naturally decrease and be more consistent throughout the entire teeing area. 5.5.5. Once the entire tee has been cut back and forth, your final lap should be a “clean up cut” . You will need to ensure that the edge of the reel blade slightly touches the fringe of the teeing area. This ensures a crisp edge to the entire teeing area. 5.5.6. Disengage mow setting and place in transport. Remove the tee mower from the teeing area and place in the neutral position. Place parking brake on and replace tee blocks in a new area suitable for play, unless the course setup worker is following close behind. Keep an eye on the amount of clip in your buckets. Once they become ¾ full make sure to empty them somewhere in the rough, away from any commonly walked areas on the course. When doing this, ensure to ‘fan out’ the clip so that it doesn’t pile up. If this happens, the grass will die under the clip, turn to an orange colour and give off a horrible smell. 5.5.7. Proceed to the next teeing area, using the prescribed route set out by your supervisor. 42
5.5.8. When finished mowing all of the teeing areas, proceed to the fuel storage area and fill the triplex with diesel fuel. After fueling is complete thoroughly wash the piece of equipment in the designated washing area. This includes washing the reels and other dirty areas such as foot rests, the engine, buckets, and the underside of the machine This ensures the reels are clean and the HOC and reel sharpness can be accurately assessed, it also keeps the piece of equipment looking maintained. 5.5.9. After washing the triplex, park the triplex in the same place it was taken from in the morning. When parking the machine set the park brake, lower the reels, shut the machine off, and remove the key. Before walking away from the machine ensure all of your belongings and garbage have been removed from the machine. 6. Approaches and Collars Primary function of approach and collar mowing is to provide the golfers with a uniform surface directly in front and around the greens areas. Also the mowing practice provides the golfer the ability to use a putt, or bump and run shot from the collar or approach if they choose to do so. Mowing heights will be 0.325” in the growing season, and will be mowed at 0.4” at the beginning and end of the season. This task should be completed in approximately 3 hours. 6.1. Machine Checks Equipment maintenance is completed by the Equipment Technician prior to operation. Checks are done at the end of the working day in preparation for the next maintenance day. Staff are required to do a walkaround of the machine prior to leaving the Turfcare Facility. 6.2. Pre-Mow Checklist 6.2.1. Mowing Direction Mowing direction is obtained at the morning Turfcare meeting and can also be found on the Turfcare Job Board. 6.3. PPE 6.3.1. Hearing protection. 6.3.2. Steel Toed shoes. 6.3.3. Eye protection. 43
6.4. Route Mowing routes directions are to start at the Putting Green and continue mowing from 1 thru 18 leapfrogging with accompanying mowers. 6.4.1. After all checks are complete, put key in ignition and quarter turn until the glow plug indicator disappears . After this happens, start the equipment. While the equipment is running put the gear into drive (not cut), if you are unsure if the reels are lifted pull the toggle stick backwards to raise the reels. 6.4.2. Proceed to designated approach and green collar area using prescribed route. Once at the approach area determine if the area is clear of debris (Rocks, twigs etc). 6.4.3. Place machine in forward position and proceed to cutting starting point, which has been designated by your Superintendent and direction of cut. Engage reel to the forward and cut position, throttle up and cut the approach and collar. Push the toggle stick forward to lower the reels and execute mowing. (Prior to actually cutting anything on the course, full cut training should be performed on a practice area, nursery or range area to give you the confidence to succeed in this mowing task). 6.4.4. Cut the approach one way then the other, overlapping the reel blades of the previous pass by 2 to 4 inches. Overlapping ensures that all of the leaf blades are uniformly cut. As your experience increases the overlap will naturally decrease and be more consistent throughout the entire approach and collar area. 6.4.5. Once the entire approach has been cut back and forth, your final lap should be a clean up cut, which includes the collar. The collar and clean up cut is achieved by mowing a clockwise pass starting in the front left corner of the approach, proceeding around the green, and finishing in the front right of the approach. When mowing the collar ensure the inside reel overlaps the putting surface by 2 to 3 inches. Overlapping the putting surface avoids leaving longer turf between the collar and the green, also known as “mohawks”. A mohawk would affect ball roll if a golfer was putting off of the collar onto the green. After finishing mowing the collar the green should be checked for any clippings left behind by the overlap. If there are clippings left behind they can be brushed off the green using a small broom located behind the seat of the triplex. 6.4.6. Disengage mow setting and place in transport and proceed to the next assigned approach and collar using the prescribed route. Repeat Step 5 and 6. 44
6.4.7. When finished mowing all of the assigned approaches and collar areas, proceed to the fuel storage area and fill the triplex with diesel fuel. After fueling is complete thoroughly wash the piece of equipment in the designated washing area. This includes washing the reels and other dirty areas such as foot rests, the engine, buckets, and the underside of the machine This ensures the reels are clean and the HOC and reel sharpness can be accurately assessed, it also keeps the piece of equipment looking maintained. 6.4.8. After washing the triplex, park the triplex in the same place it was taken from in the morning. When parking the machine set the park brake, lower the reels, shut the machine off, and remove the key. Before walking away from the machine ensure all of your belongings and garbage have been removed from the machine. 6.5. Summary On weekends, Tees, Collars and Approaches will be mowed at the same time, except for special events and tournaments. This will cut down on time and labour costs, though it should be expected to take a little longer to mow all three areas in a row, so to do a high quality job it should take no less than 4 hours and should target 5 hours. 45
7. Fairway Mowing The fairway is the main playable area of maintained grass down the centre of most golf holes between the tee box and the putting green. The core standards for fairway operations are mowing, verticutting, fertilizing, divot repair, irrigation, equipment maintenance, and monitoring. Video: https://www.youtube.com/watch?v=KNamzisYQqI 7.1. Mowing Standards Mowing standards include the height of cut, mowing direction, and procedures for avoiding interrupting play. Height of cut will be maintained at 0.4 inches for as much of the season as possible. Heights will be raised incrementally in the fall as we get closer to winter, and in spring they will be lowered again until 0.4 inches is achieved again. 7.1.1. Mowing Direction Direction of cut will be the salt and pepper pattern, alternating sides every time so as not to burn in the lines. Operators will get as much done prior to the first tee time every morning, and then they will work backwards once they are caught in play, so as not to interfere with the same group twice. 7.2. Machine Checklist Our fairway mowing units are the Toro 5410-D diesel engine reel mowers. Reels and bedknives must be kept sharp and level. Oil and other fluid levels should be checked routinely before operating, and reels should be greased upon completion. The machine should be properly washed before storing. 46
7.3. Operating Procedures 7.3.1. Prior to use of any piece of equipment, always make sure to check all fluid levels: fuel; oil, antifreeze etc. 7.3.2. Before starting the mower, visually inspect surrounding area for any leaks, and ensure tire pressure not low. 7.3.3. Obtain all necessary PPE for desired unit. 7.3.4. While mowing and verticutting, pay attention to any debris or objects that may cause harm to the mowing unit. If debris lies in your path, stop the unit, remove debris and then proceed with mowing. 7.3.5. Make sure to inspect the radiator screen frequently on the rear of the mower and clear off any clippings, leaves etc. to maintain proper airflow. Failure to do so may result in an overheated engine. 7.3.6. When verticutting, have a fellow staff member familiar with the irrigation system flag all irrigation heads and yardage markers on the fairway that is being cut. Do not mow the irrigation heads or yardage markers - this will cause damage to all objects involved including the verticutters. 7.3.7. If at anytime an employee is uncomfortable with safety or equipment wellbeing, seek supervisory assistance. 7.4. Fairway Verti-Cutting Verticutting will be performed using the Toro Reelmaster vertical mowing attachment for fairway units. Verticutting is used for thatch removal in turf stand. The vertical attachments will be maintained similarly to the reels, with proper cleaning and greasing as well as routine maintenance. Verticutting depth is essential - when beginning, mow 1 - 2 passes on fairway area and have a supervisor’s approval to proceed. If the cuts are too deep, the machine can become damaged; if the cut is too shallow the desired thatch removal may not occur. 47
8. Rough Mowing The rough is the longest height of cut of the maintained grasses on the golf course. The rough is made up of the grass outside of the surrounds of the greens and includes the grass areas around the tees and greens. Machine: Toro Groundsmaster 3500 -D Video: https://www.youtube.com/watch?v=nF27HJT11yo 8.1. Mowing Standards Mowing standards include the height of cut, mowing direction, and procedures for avoiding interrupting play. Height of cut will be maintained at 2 inches for the duration of the season. 8.1.1. Mowing Direction Direction of cut will alternate between clockwise and counterclockwise around the fairway every day so as not to burn in the lines. Operators will get as much done prior to the first tee time every morning, and then they will work backwards once they are caught in play, so as not to interfere with the same group twice. 8.2. Machine Checklist Our rough mowing units are the Toro Groundsmaster 3500-D diesel engine blade mowers. Blades must be kept sharp and level. Oil and other fluid levels should be checked routinely before operating, and reels should be greased upon completion. The machine should be properly washed before storing. 48
8.3. Operating Procedures 8.3.1. Starting Procedures Warm up machine with park brake engaged before starting and let run for five minutes before beginning your task. Once machine is moved from parking space check for any evidence of leaks, if leaks are found report to the equipment manager immediately 8.4. Key Operating Points 8.4.1. Always ensure the area you are mowing is free of debris or obstructions. 8.4.2. Pay Attention! Always be aware of surroundings including obstructions and people. 8.4.3. Move out of golfers way and let them know that you see them (wave). 8.4.4. Idle down machine when engaging and disengaging mowing units. 8.4.5. Utilize three point turns while mowing to keep turf damage minimal. 8.4.6. While traveling always have mowing units off and raised. 49
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