TIC.PTE.REPORT.V.1.0.FINAL

LEVEL 3 POST-TRAININGEVALUATION REPORTMARCH 2018Training Instructors CourseITP 212/02/ICAO TIC

GLOBAL AVIATION TRAINING TRAINAIR PLUSTMPOST-TRAINING EVALUATION REPORT TRAINING INSTRUCTORS COURSE ITP 212/02/ICAO TIC March 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM TABLE OF CONTENTSEXECUTIVE SUMMARY ............................................................................................................ 11.0 GENERAL ........................................................................................................................... 2 1.1 Introduction ........................................................................................................................................... 2 1.2 Course delivery data............................................................................................................................. 42.0 QUANTITATIVE ANALYSIS................................................................................................. 5 2.1 Analysis of course participants’ typical profile ................................................................................ 5 2.2 Analysis of consolidated remembering of satisfaction ................................................................... 5 2.3 Analysis of variables cross-check...................................................................................................... 6 2.4 Analysis of impact indicators .............................................................................................................. 7 2.5 Analysis of impact dimension values................................................................................................. 8 2.6 Analysis of the obtained Win Index..................................................................................................... 93.0 IMPACT ANALYSIS........................................................................................................... 10 3.1 Impact on work environment and culture of collaboration .......................................................... 10 3.2 Impact on occupational safety and health ...................................................................................... 11 3.3 Impact on transferability to the job.................................................................................................. 11 3.4 Impact on professional competence................................................................................................ 11 3.5 Impact on productivity and operational efficiency ......................................................................... 11 3.6 Impact on working conditions and professional career................................................................ 124.0 QUALITATIVE ANALYSIS ................................................................................................. 12 4.1 Coherence analysis between L3 PTE scale responses and observations or proposals made by course participants in the post-training phase .................................................................................... 12 4.2 Comparative analysis of observations and proposals for improvement made in training and post-training phases ................................................................................................................................ 12 4.3 Observations and proposals for improvement made in post-training phase ............................ 125.0 CONCLUSIONS ................................................................................................................. 13 5.1 General conclusions........................................................................................................................... 13 5.2 Recommendations from evaluator .................................................................................................. 14APPENDIX 1 ........................................................................................................................... 15APPENDIX 2 ........................................................................................................................... 23



GLOBAL AVIATION TRAINING TRAINAIR PLUSTM EXECUTIVE SUMMARY1.0 Course evaluated: Training Instructor Course2.0 Scope of analysis: Data collected from 250 evaluative responses representing 32.72%of the grand total of 764 trainees who attended 72 deliveries worldwide in the period fromDecember 2015 to September 2017.3.0 Obtained Weighted Impact Index (Win Index) value: OBTAINED L3 WIN INDEX DEVIATION COURSEL3 WIN INDEX (KPI) ACCEPTABLE EFFECTIVNESS Positive Negative Without 4.2815 STANDARD Changes % 4.00 0.4815 85.63 WIN Index distribution by regions4.3662 4.3524 4.2824 4.2543 4.2815 4.2007 4.1070AFRICA ASIA PACIFIC EUROPE MIDDLE EAST NORTH SOUTH WORLDWIDE AMERICA, AMERICA CENTRAL AMERICA, THE CARIBBEAN4.0 Main conclusion and recommendations: The obtained Win Index value (4.2815 out of 5)represents an extraordinary perception of the participants about the impact of this courseon their professional and work performance. From the analysis of the collected data thefollowing is recommended:  Improve didactic resources for a better learning experience and that meet the requirement of new technologies implemented in the training environment.  Try to increase time for the course activities (Exercises, Practices, Simulations, Feedback activities).5.0 Impact on GAT L3 PTE KPI: The obtained WIN Index value represents 85.63% of courseeffectiveness which is a POSITIVE deviation from the acceptable standard (80%).Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page1

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM 1.0 GENERAL 1.1 Introduction The ICAO TRAINAIR PLUS Post-training Evaluation (PTE) system defines the scientific basis to to measure the impact of training programs developed under methodological precepts set out in the \"Training Development Guide\" (ICAO Doc. 9941). Given the inherent nature of the methodology and its competency-based approach, it is required to implement an evaluation procedure aimed at improving the quality of developed training and instructional processes as part of the continuous improvement of the TRAINAIR PLUS programme. The figure on the following page shows the summarized structure of the Level 3 Post- training Evaluation (L3 PTE) methodology that has been developed by the TRAINAIR PLUS programme with the purpose of collecting reliable and valuable data on the impact of training on job performance of the trainees who attended courses developed under ICAO Doc. 9941 guidance and any other competency-based methodology. The analysis given in this report, has been carried out following the TRANAIR PLUS PTE methodology and provides conclusions on the impact of the ICAO Training Package (ITP) \"Training Instructors Course (TIC)\" on the work performance of the trainees.Page2 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTMTraining Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page3

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM 1.2 Course delivery data The information compiled in this report includes the data obtained from the TRAINAIR PLUS Electronic Management System (TPeMS) as a result of 72 deliveries worldwide of the Training Instructor Course in the period from December 2015 to September 2017 with 764 trainees distributed as follows: Total of training deliveries Total of attended trainees SOUTH AFRICA, 199 193 AMERICA, 19 8 150 NA, CA, 91 TC, 10 62 69 MIDDLE ASIA AFRICA ASIA PACIFIC EUROPE MIDDLE EAST NA, CA, TC SOUTH AMERICA EA1S1T,EUR6OPE, PACIFIC, 18 The analysis includes the processed data obtained by the implementation of L3 PTE procedures in the Civil Aviation Training Centres (CATCs) s of the following countries, grouped in their respective regions as follows: Africa: Kenya, Morocco, Nigeria, South Africa Asia Pacific: India, Indonesia, Korea, Malaysia, Philippines, Singapore, Sri Lanka, Thailand Europe: Ireland, Turkey Middle East: Iran, Jordan Qatar, Saudi Arabia, United Arab Emirates North America, Central America, The Caribbean: Canada (ICAO HQ), Cuba, El Salvador, Jamaica, Mexico, Trinidad & Tobago South America: Argentina, Brazil, Uruguay, VenezuelaPage4 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTMResponses were collected through the TPeMs, from 250 trainees, representing 32.72%of the total number of TIC trainees and can be considered as valid data for the TIC impactanalysis. The response rate among the TIC trainees on worldwide scale is distributed asfollows:Total of trainees participated in PTE procedures Trainees response to PTE processes 60 54 53 SOUTH AFRICA, 26.13% 52 AMERICA, ASIA PACIFIC, 34 58.24% 31.09% 14 EUROPE,2.0 QUANTITATIVE ANALYSIS 22.58%AFRICA ASIA PACIFIC EUROPE MIDDLE EAST NA, CA, TC SOUTH AMERICA NA, CA, TC, MIDDLE EAST, 36.00% 49.28%Note: Appendix 2 shows the details of all statistical results2.0 QUANTITATIVE ANALYSIS2.1 Analysis of course participants’ typical profileTypical profile of course participants turns out to be male, aged between thirty and forty-five, mostly with 18 or more years of education, a seniority in his organization / companybetween 3 and 10 years and more than 10 years of experience in his job, having done 10orless training courses in the last 5 years. In general, the participants common profile is arelatively young professional, with experience in his job, medium / high qualification leveland highly motivated by his çontinuous professional improvement.2.2 Analysis of consolidated remembering of satisfactionThe consolidated remembering of satisfaction, after a three to six month period from theend of course delivery, turns out to be extraordinarily positive. Of the 250 evaluationquestionnaires processed, 96.80% consider that procedures for disseminating informationabout the course were adequate and effective; 96.80% that the course’s targetprofessional competences are sufficient to execute the planned work procedures as aninstructor of competency-based courses; 97.60% that course contentis adequate forachievement of expected competencies; 97.20% that implemented methodology has beenmotivating and effective; 96.40% that the materials and teaching resources are adequate;and 96 % that evaluation procedures are adequate.Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page5

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM 2.3 Analysis of variables cross-check Variable cross-checking allows us to see the distribution of item responses (Refer to Appendix 1 for TIC PTE Scale structure) according to defined classification data. Following this path, there has been some crossover of classification data and some items corresponding to impact dimensions: Age and impact on the Transfer to Professional Performance (items 5 and 6), Age and impact on Working Conditions and Professional Career (Items 14 and 15), No. of years of Education and impact on Professional Competence (Items 7, 8a, 8b, 8c, 8d, 8e, 8f, 9 and 10) and No. of Years of Work Experience and impact on Productivity and Operational Efficiency (Item 13). From the analysis of the results, the following conclusions can be drawn: Age has a great influence on the response of course participants, when assessing the impact of training on the transfer of acquired knowledge to professional performance. Trainees who are in a range of age up to 45 years old, assigned high values (4 and 5) on the transferability factor allowing them to apply the acquired skills into professional performance in their training centres. For this group, which represents 57.20% of the course participants, the expectations of professional promotion and improvement in working conditions are maintained at a high level in their working environment. The responses from participants in the group between 46 and 60 years old, on what they can expect from the effort required by training is at a medium level given the remaining years of active working life until their retirement. The course participants’ educational background (in years), determines their response to scale items related to “Professional Competence” dimension (competencies achieved in real performance conditions). The educational background average of course participants is high: 11.60 % of them have 16 years of education and most of them (62.0%), have accumulated a great educational background with more than 18 years (which is compatible with requirements to access and remain current in their profession.). Course participants who assigned the greatest values (4 and 5) on the impact of training on their professional competence in a real performance environment (items 8a, 8b, 8c, 8d, 8e and 8f) are those participants with a higher number of years of education (more than 18 years), probably due to the need for renewal or updating within their professional activity. As for professional competence items linked to development of professionalism (autonomy, internal entrepreneurship and problem-solving ability), distribution also points to a greater perception of impact on performance among trainees with most years of education.Page6 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTMFinally, the years of work experience have a decisive influence on the trainees' perceptionon the impact of training on their productivity and operational efficiency in realperformance conditions. The 67.6 % of responses with the highest impact assessment(values 4 and 5) are related to the impact on productivity and operational efficiency (item13), among trainees who have 3 or more years of professional experience.2.4 Analysis of impact indicatorsThe 15 impact indicators are statistical representations of the Level 3 Post-trainingEvaluation Model. They are grouped on 6 dimensions representing the expected impact oftraining on work performance and reach their greatest meaning, not so much by theirvalue, as by their evolution and trend. A sustained incremental trend of impact indicatorsshows a cyclical process of converting instructional experience into new knowledgeapplicable to improvement of training and best practices, in an endless cycle of continuousimprovement. On the other hand, a random trend with up and down peaks in the valuesobtained by the impact indicators of successive course deliveries suggests a randomevolution of learning results, dependent on the expertise of the instructor who has taughtthe courses.Since this report includes all tabulated data on a global basis, the indicator analysis is notbased on historical series of deliveries in one training centre and/or a series of deliveriesby one specific instructor. However, it should be noted that indicators related to the impactof training on the transferability of acquired knowledge, development of professional skillsand target competencies have values that are among the highest in the scoreboard.Obtained values (from highest to lowest):1 = 5 (4.49, Transferability of acquired knowledge), 2 = 9 (4.46, Development ofprofessional skills), 3 = 8 (4.45, target competencies), 4 = 10 (4.40, Problem solving); 5 = 3(4.39, Health and safety at work), 6 = 4 (4.39, Prevention of occupational hazards), 7 = 6(4.33, Responsiveness of the work environment); 8 = 7 (4.39, Health and safety at work) , 9= 13 (4.23, Operational efficiency), 10 = 1 (4.21, Quality of hierarchical relationships), 11 = 2(4.21, Coordination and cooperation), 12 = 14 (4.10,Working conditions), 13 = 11 (4.08,Resource optimization), 14 = 12 (4.07, External customer satisfaction) and 15 = 15 (4.00,Professional career).Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page7

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM 4.21 4.21 4.39 4.39 4.49 4.33 4.33 4.45 4.46 4.40 4.08 4.07 4.23 4.10 4.00 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Impact indicators 2.5 Analysis of impact dimension values Impact dimensions defined by the L3 Post-training Evaluation model represent everything that can be improved by training. In our case, six dimensions, three with a general character related to the impact of training on the professional performance of the course participants (soft) and three with a specific character for each course related to the impact of training on their work performance (hard). The values obtained by each dimension show some important issues for the analysis of the global impact generated by training. Despite that in general the average values obtained by impact dimension can be considered highly positive (in the range from 4 to 5), the following aspects are to be considered: - The dimension “Impact of training on working conditions and professional career” (D6) is the less valued dimension due to the relative low valuation by the course participants on their expectation of the impact of this training in their work environment and in the development of their professional careers. The lowest results were obtained from the participants belonging to the following regions: Africa, North America, Central America, the Caribbean and South America. This points to the necessity to identify and implement some strategies in Training Centres aimed at promoting among their staff the importance of training in the development of their professional career. - There is a contradictory relationship between the values obtained by the dimension “Impact of training on productivity and operational efficiency” (D5) in comparison with the high valuation obtained by dimensions “Impact of training on professional competence”(D4) and “Impact of training of the transferability to the work place”(D3). This contradictory result was mainly obtained due to low valuation given by participants from the Asia Pacific Region who represent the 18% of surveyedPage8 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTMpopulation. This contradictory result could be related to the necessity to revise andimprove the training and operational procedures in Training Centres from AsiaPacific region. Impact Dimensions 4.393 4.410 4.411 4.212 4.129 4.050 D1 D2 D3 D4 D5 D62.6 Analysis of the obtained Win IndexThe course Win Index is derived from the sum of the impact dimensions weighted valuesand represents the overall impact of training on work performance.The value obtained in a global basis for Win Index is very high, and the result is quiteimpressive.This value (4.2815) represents a positive deviation of more than half a point, in relation tothe minimum expected standard (3.5000) and more than four tenths in relation to theoptimum expected standard (3.8000). L3 WEIGHTED IMPACT INDEX (L3 WIN)L3 WEIGHTED IMPACT L3 WIN INDEX MIN L3 WIN OPTIMAL DEVIATIONINDEX (WIN) FOR THIS ASSIGNED VALUE FOR THIS ASSIGNED VALUE FOR THIS COURSE Positive Negative Without Changes DELIVERY COURSE (ESTANDAR)4.2815 3.500 3.8000 0.7815Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page9

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM The distribution of the Win Index value by regions is as follows: 4.3662 WIN Index 4.3524 4.2824 4.2543 4.2815 4.2007 4.1070 AFRICA ASIA PACIFIC EUROPE MIDDLE EAST NORTH SOUTH WORLDWIDE AMERICA, AMERICA CENTRAL AMERICA, THE CARIBBEAN Due to the very high positive deviation from pre-established standards, it is recommended to assign a higher value for minimum and optimal standards for this course as follows: - L3 WIN Index minimum assigned standard – 3.8000 - L3 WIN Index optimal assigned standard – 4.000 This new assigned value could be considered as an evolution on the quality standard for the Training Instructors course. It is very important to mention the necessity to implement a new strategy for L3 PTE implementation procedures aimed at reinforcing an evaluation culture among trainees, in order to promote a more reflective response to the L3 PTE scale items. This action could have a positive impact by obtaining more objective responses and more realistic values regarding the impact and quality of delivered training 3.0 IMPACT ANALYSIS 3.1 Impact on work environment and culture of collaboration Almost 77% of course participants strongly agree or absolutely agree that the course has contributed to improving their hierarchical relationships with supervisors and subordinates. More than 79% strongly agree or absolutely agree that the course has contributed to improving the degree of understanding between departments that share work processes.Page10 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM3.2 Impact on occupational safety and health91% of course participants agree or absolutely agree that the course has allowed them toidentify the health risks (physical or mental) that the application of acquired competencesentails and how to avoid them. While 89% strongly agree or absolutely agree that thecourse has strengthened their attitudes and abilities, relative to prevention of occupationalhazards in their performance, according to their job rules and regulations.3.3 Impact on transferability to the job91% of course participants strongly agree or absolutely agree that the course objectivesand contents were aligned with their job needs, which allowed them to apply the acquiredskills to their professional performance. 87% of course participants agree or absolutelyagree that the work organization model in their Institution / Company has allowed them toapply acquired competences to their professional performance, which assigns a very highvalue to the indicator of receptivity by their Institution / Company for applying the acquiredknowledge3.4 Impact on professional competence91% of course participants agree or absolutely agree that the course has prepared themto execute instructional tasks according to the ICAO Instructor Competency Framework.More than 90% of course participants strongly agree or absolutely agree that the coursehas favoured acquisition of attitudes of \"internal entrepreneurship\", generating initiativesand proposals adding value, a preventive treatment of problems and permanentimprovement. And lastly, more than 91.5% strongly agree or absolutely agree that thecourse has broadened their view on the problems causes and effects they face in theirinstructor tasks and their operational capacity to find solutions.3.5 Impact on productivity and operational efficiency75% of course participants agree or absolutely agree that the course has allowed them toeliminate errors during training delivery. 100% of course participants agree or absolutelyagree that the course has allowed them to minimize conflict situations with trainees andtheir institution/organization. Finally, 82.8% of course participants strongly agree orabsolutely agree that the course has allowed them to apply acquired competencies to alltraining deliveries in their Training Organizations, including the TRAINAIR PLUSStandardized Training Packages as well as conventional courses.Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page11

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM 3.6 Impact on working conditions and professional career 78% of course participants strongly agree or absolutely agree that the course has contributed to improving their conditions of job stability, compensation and performance. 74% strongly agree or absolutely agree that the course has had a positive and significant influence on their professional career. 4.0 QUALITATIVE ANALYSIS 4.1 Coherence analysis between L3 PTE scale responses and observations or proposals made by course participants in the post-training phase In general, a course with a Win Index value of 4.2815, should be practically unbeatable and therefore the participants' opinions should be exclusively of praise. However, trainees submitted some observations and proposals of great importance. The submitted observations and proposals were mainly addressed to the time allowed for completion of course activities, the addition of more content and/or topics related to adult learning theory, the didactics of professional learning, training evaluation, 4.2 Comparative analysis of observations and proposals for improvement made in training and post-training phases There is an almost total alignment between observations and proposals made by course participants during training delivery and in the post-training phase. This fact confirms to a high degree the objectivity and relevance of the comments, observations and proposals made by course participants. 4.3 Observations and proposals for improvement made in post-training phase Proposals on course promotion and communications: 1. Implement a better communication strategy so that trainees are aware in a timely manner about the course general information and the pre-requisites to be fulfilled to ensure successful training 2. Implement a strategy ensuring that the registered participants belong to the required target population profile for the course. This will improve the motivation level. 3. Distribute the reference materials to course participants before training to ensure better preparation and more productive discussions of all topics treated in the course Proposals on didactic resources: 1. Ensure the availability of computers for all participants.Page12 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM 2. Make available a hard copy of the trainee’s materials for those participants as required for better understanding. 3. Include more video resourcesProposals on training methodology: 1. Add more practical exercises 2. Assign more time to practical exercises and debrief of results..5.0 CONCLUSIONS5.1 General conclusionsObtained data and values are coherent and relevant for constructing the Weighted ImpactIndex, The Win Index value obtained (4.2815 out of 5) represents an extraordinaryperception of the course participants about the impact of this course on their professionaland work performance.Most likely, this result is related to course delivery excellence demonstrated by theinstructors. The implementation of a well-designed strategy promoting an evaluationculture and PTE procedures will further the the importance to answer the L3 PTE scale ina reflective manner that provides reliable data for the continuous improvement ofdeveloped courses and instructional processes.The highest valued Impact indicators are associated with dimensions ¨Transferability tothe work place¨, ¨Professional competence attained under real-life conditions¨, and¨Occupational safety and health¨ which are representative of the large contribution to theWin Index final value.Variables cross-checking are excellent explanatory statistical tools to discern the optimalentry profile to the course (answers the question: What should be the optimal entry profileto the course to obtain the maximum impact on professional and work performance?). Inour case, this profile would be: people from 30 to 45 years, with ten or more years ofeducation and ten or more years of professional experience in their job.There is almost total alignment between the observations and proposals made by courseparticipants during the training and in the post-training phase which means, among otherthings, that observations made by course participants during the training werereasonable.Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page13

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM The results related to each impact dimension show the following statistical results that characterize the impact of training on the course participants’ professional competencies and job performance:  79.8% of course participants strongly agree or absolutely agree that the course has contributed to improve the work climate and collaborative culture in their work environment.  90.8% of course participants strongly agree or absolutely agree that the course has contributed to improve occupational health and safety conditions in their performance.  88.8% of course participants strongly agree or absolutely agree that the course has induced the transfer of acquired knowledge to their performance.  91.16% of course participants strongly agree or absolutely agree that the course has generated the expected professional performance.  77.73% of course participants strongly agree or absolutely agree that the course has generated the expected improvement of productivity and operational efficiency in their professional performance.  76.60% of course participants strongly agree or absolutely agree that the course has generated a positive influence on their working conditions and career expectations. The high impact generated by the \"Training Instructor Course\" in the professional and work performance of trainees, predicts a high degree of influence of this course in the solution of performance problems identified during the analysis stage of course development 5.2 Recommendations from evaluator It would be advisable to review some of the proposals for improvement made by the course participants, particularly those aimed at adding new content and improving didactic resources for a learning experience that meets requirements of new technologies used in aviation instructional environments It is recommended:  To strengthen didactic procedures generating learning through practice and simulation activities.  Increase time for the course activities (Exercises, Practices, Simulations, Feedback activities).Page14 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM APPENDIX 1Level 3 Post-training Evaluation Scale TRAINING INSTRUCTORS COURSE (TIC)Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page15

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM L3 PTE SELF-ASSESSMENT IMPACT QUESTIONNAIRE STP TITTLE Training Instructors Course COURSE CODE 212/02/ICAO TIC DELIVERY CODE START DATE END DATE TRAINING CENTRE COUNTRY ICAO HQ / GAT Office CATC CODE INSTRUCTOR ADDRESSED TO Instructors CLASSIFICATION DATA. PARTICIPANT’S INFORMATION Name and surname Participant code Age < 30 30-45 45-60 60> Gender M F Education (in 10 12 14 16 18 > 10> years) 10> 250> Job experience < 3 years 3 - 10 10 > years 500> years Number of courses taken during previous year None One 2 to 5 6 to 10 Number of courses taken during last 5 years None One 2 to 5 6 to 10 Number of training hours received during previous year None <40 40 to 80 80 to 250 Number of training hours received during last 5 years None <40 40 to 160 to 500 160 Phone number (work, home) ( 1) Mobile phone number (2) Work email address Location Country City CLASSSIFICATION DATA. PARTICIPANT’S WORK ENVIRONMENT Company/Organization Name Company/Organization postal address City Country CLASSSIFICATION DATA. PARTICIPANT’S WORK PLACE Name of participant’s work place Company employee Name of (If YES : Type of company/organization Company/Institutio If NO: go to next section) YES NO n Nº of employees <100 100 to 500 to 5000 5000 > 500 Type of Company/Organization Public Private Work day Full time Part Time Years in the actual work place <3 3-10 10 > years Years in the < 3 years 3-10 years 10 > years years years organization Who do you report to? Director Area manager Department Team leader Manager Do you coordinate any work team in your professional role? Yes No Do your team members report to you? Yes No Do you interact with other teams of professionals in your work? Yes No Consultant Name of If YES: Type of YES NO Company/Institution 100 to 500 to company/organization where Nº of employees 500 5000 you work MOST of the time <100 >5000 Type of Company/Organization Public Private Years in your current work place < 3 years 3-10 years > 10 yearsPage16 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTMWho do you report to? Director Area manager Department Manager Team leader NoDo you coordinate any work team in your professional role? Yes NoDo you interact with other teams of professionals in your work? Yes RECOMMENDATIONS FOR COMPLETING THE QUESTIONNAIRE1. The evaluation of the impact of training delivered through the TRAINAIR PLUS programme is an essential tool to enhance the quality, adequacy, and outcome of its courses. Accordingly, we ask you to complete this questionnaire in a responsible manner so that it may serve as a reliable source of information.2. Thoughtful completion of this questionnaire requires no more than 30 minutes.3. The questionnaire must be completed between three months to six months after completion of the course.4. Read the questions carefully to ensure that you understand them fully.5. Rate your level of agreement or disagreement with the statements in a scale of 1 to 5, where NA means Not Applicable (you have no opinion, or answer,), 1 represents “Disagree totally”, 2 “Disagree”, 3 “Agree partially”, 4 “Agree strongly”, 5 “Agree totally”.6. Finally, in the third section of the questionnaire, you are requested to suggest improvements to the course. Rest assured that the programme will analyse and assess all proposals and will incorporate those that represent a clear improvement to the organisation, structure, content, methodology, teaching resources of the course and/or enhance its impact on the professional performance of the participants. THANK YOU FOR YOUR COLABORATION.Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page17

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM L3 PTE SCALE FOR ASSESING THE PARTICIPANT'S SELF-ASSIGNED IMPACT OF \"TRAINING INSTRUCTORS COURSE\" ON THEIR WORK PERFORMANCE Rate the following statements concerning the impact of the course on your professional performance and, by such changes, on your job performance. Apply a 1 to 5 scale, where 1 means Totally disagree , 2 Disagree, 3 Partially agree , 4 Strongly agree, and 5 Totally agree. If you don’t have an opinion about, or an answer to, a given question, checkmark the Not Applicable (NA) box. PART I. OVERALL IMPACT OF THE COURSE ON PROFESSIONAL PERFORMANCE 1. The course has helped you to improve hierarchical relationships with supervisors and/or subordinates. N/A 1 2 3 4 5 (Influence of received training on the quality of hierarchical relations with supervisors and / or subordinates, in terms of personal respect, information transparency, instructions clarity, opinions consideration and participation in the decision making) 2. The course has allowed you to clearly understand the relationships and interdependence between your work department or area with others in the organization sharing work processes. N/A 1 2 3 4 5 (Influence of received training on the development of collaborative attitudes among others professionals in others departments that share work processes) 3. The course has allowed you to identify the sources of occupational risk (physical or mental) that entails the application of new acquired competences and develop capacities to prevent such risks. N/A 1 2 3 4 5 4. The course has reinforced your attitudes and behaviors related to prevention of occupational hazards in your performance, in accordance with applicable regulations for your work place. N/A 1 2 3 4 5 (Influence of received training on the internalization of the work place safety regulations) 5. The alignment of the course objectives and contents with the needs of your work place, has allowed you to apply the acquired skills to your professional performance. SR 1 2 3 4 5 6. The work model of your company/organization has allowed you to apply the acquired skills acquired in the course to your professional performance. (Your work environment has allowed you to apply the acquired competences to your performance) N/A 1 2 3 4 5 PART II. SPECIFIC IMPACT OF THE COURSE ON JOB PERFORMANCE 7. The course has improved your autonomy for the accomplishment of professional tasks. N/A 1 2 3 4 5Page18 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM (Influence of delivered training on the development of the professional’s ability to plan, manage and perform his / her job tasks according to established quality standard, evaluate his / her achievements and solve unforeseen problems in the absence of operative supervisor)8. The course has allowed you to reach the planned target competencies, and verify your mastery in real life conditions 8a. Competence 1. Set-up training environment 8b.Competence 2. Manage trainees 8c.Competence 3. Conduct training 8d.Competence 4. Conduct trainee’s evaluation 8e.Competence 5. Conduct course evaluation 8f.Competence 6. Continuously improve performance9. The course has favored the acquisition of \"internal entrepreneurship\" attitudes, generating initiatives and value added proposals, preventive treatment of the problems and permanent improvement. N/A 1 2 3 4 5 (Influence of delivered training on strengthening of responsibility attitudes, professional initiative and problems anticipation)10. The course has expanded your vision on the causes and effects of the problems faced by instructor’s tasks and the operational capacity to find solutions. (Influence of received training on strengthen of the solving problem capacities)11. You have verified in your work place that the course has allowed you to reduce errors during training delivery in your Organization / Training Centre. N/A 1 2 3 4 512. You have verified in your work place, that course has allowed you to minimize a non-conformity situations of trainees and participating Institutions / Companies in the courses N/A 1 2 3 4 513. You have verified in your work place, that the course has allowed you to apply acquired competences to all training activities of your Organization / Training Centre, including TRAINAIR PLUS program courses as well as your own courses N/A 1 2 3 4 514. The course has helped to improve your work stability, compensation and performance. N/A 1 2 3 4 5Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page19

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM 15. The course has had a significant and positive impact on your professional career. N/A 1 2 3 4 5 PART III. QUESTIONNAIRE FOR CONSOLIDATED REMEMBERING AND PROPOSALS FOR IMPROVEMENT A. The course information, its dissemination and communication media chosen were adequate and effective. YES NO Identify those information and communication strategy aspects that in your opinion the training offer have not been effective. Propose alternatives ensuring that information is sufficient and can be on time reached to all B. The target professional competences of the course are sufficient to execute the planned work procedures. YES NO Identify other work procedures not included by current course design and necessary for your performance Propose and justify new professional competencies for the course. C. The content of the course is appropriate for mastering target competencies YES NO Identify deficiencies or absences observed in the modular organization of the course contents Propose new learning contents that improve the current modules linked to course target competencies. D. The teaching methodology has been motivating, effective and consistent with requirements of professional learning YES NO Identify which are, in your opinion, the weak points related to teaching methodology, the type and degree of its negative influence on the final quality of the course Propose methodological alternatives to improve identified weaknesses.Page20 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTME. Didactic resources, presentations and training materials available for participants were adequate for the accomplishment of course objectives YES NO Identify didactic resources that in your opinion should be improved or incorporated. Propose alternative resources, in case of lack of utility of resources used, and new composition and content in case of proposals to improve quality of resources used.F. Evaluation procedures implemented during course delivery were adequate to measure the Participant's degree of satisfaction and generated learningYES NOIdentify evaluation procedure where you have observed deficiencies and the specific scope of evaluation processthat you found can be improved (evaluation content, evaluation tools ...)Propose alternatives and outline general orientation for proposed changes to improve evaluation process in theclassroom.G. Identify small problems and minor issues that can be improved, no matter how insignificant they may seem, observed during course delivery and propose alternative solutions (if any) that mitigate or solve problems, with more efficient and lower cost criteria. OVERALL COURSE MANAGEMENT REMARKS PROPOSALS FOR IMPROVEMENTS (Issues that can be improved)COURSE DESIGNCOURSE PROMOTION ANDCOMMUNICATIONQUALITY OF INSTRUCTORSLOGISTICS FOR INSTRUCTORS ANDPARTICIPANTSTRAINING METHODOLOGYINFRASTRUCTUREEQUIPMENTS USING IN TRAININGPARTICIPANT'S GUIDE ANDTRAINING MATERIALSEVALUATION METHODOLOGY INTHE TRAINING CENTERCERTIFICATION OF TRAININGDELIVEREDTHANK YOU FOR YOUR TIME AND ATTENTION. REST ASSURED THAT ALL RESPONSES WILL HELP TO IMPROVEFUTURE VERSIONS OF THE COURSE!!Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page21

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM This page is intentionally left blank.Page22 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM APPENDIX 2Level 3 Post-training Evaluation Statistical Results TRAINING INSTRUCTORS COURSE (TIC)Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page23

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM 1.1 Trainees´ worldwide demographic data a) Age b) Gender 51.60% 36.80% 80.4 0% 5.60% 6.00% 19.6 <30 30-45 46-60 60> 0% c) Educational background (in years) MF d) Job experience (in years) 62.00% 44.00% 36.00% 20.00% 9.60% 7.60% 9.20% 11.60% < 3 YEARS 3 - 10 10 > YEARS 10 YEARS 12 YEARS 14 YEARS 16 YEARS18 AND MORE YEARS e) Organizational seniority (in years) f) No. of courses in the last 5 years 44.00% 34.14% 36.00% 29.72% 22.09% 20.00% 9.24% 4.82% < 3 YEARS 3 - 10 YEARS 10 > YEARS None 1 2 - 5 6 - 10 10 >Page24 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM1.2 Worldwide trainees’ satisfaction remembering after three to six months of course completion.a) The course information, its d) The teaching methodology has been dissemination and communication motivating, effective and consistent media chosen were adequate and with requirements of professional effective learning. 400 400 242 243 200 200 70 53 0 0 YES NO NA YES NO NA e) Didactic resources, presentations andb) The target professional training materials available for competencies of the course are participants were adequate for the sufficient to execute the planned accomplishment of course objectives work procedures 300 242 300 241 200 200 100 100 71 90 0 0 YES NO NA YES NO NAc) The content of the course is f) Evaluation procedures implemented appropriate for mastering target during course delivery were adequate competencies to measure the participant's degree of satisfaction and generated learning 300 244 200 300 240 100 200 42 0 100 10 0 YES NO NA 0 YES NO NATraining Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page25

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM 1.3 Worldwide simple frequency distribution of L3 PTE Scale items Item 1. The course has helped you to 37.60% 42.40% improve hierarchical relationships with supervisors and/or subordinates 13.60% 2.80% 0.80% 2.80% 5 NA Item 2. The course has allowed you to clearly understand the relationships and 1234 interdependence between your work department or area with others in the 37.60% 42.00% organization sharing work processes. 15.20% 2.40% Item 3. The course has allowed you to 0.80% 2.00% identify the sources of occupational risk (physical or psychic) that entails the 1 2 3 4 5 NA application to the work of new acquired competences and develop capacities to 43.20% 48.40% prevent such risks. 0.80% 1.20% 4.80% 1.60% Item 4. The course has reinforced your attitudes and behaviors related to 1 2 3 4 5 NA prevention of occupational hazards in your performance, in accordance with 49.60% applicable regulations for your work 40.40% place. 6.00% 2.00% Item 5. The alignment of the course 0.00% 0.80% objectives and contents with the needs of your work place, has allowed you to apply 1 2 3 4 5 NA the acquired skills to your professional 62.00% performance. 29.20% 1.20% 2.40% 4.80% 0.40% 1234 5 NAPage26 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTMItem 6. The work model of your 52.24%company/organization has allowed you to 35.92%apply the acquired skills in the course toyour professional performance. 7.35% 4 1.63% 2.04% 2.86% 5 NAItem 7. The course has improved yourautonomy for the accomplishment of 123professional tasks. 50.80%Item 8a. The course has allowed you to 34.80%reach the planned target competencies,and verify your mastery in real life 10.80% 0.80%conditions to: Set-up training environment 1.60% 1.20% 5 NAItem 8b. The course has allowed you to 1234reach the planned target competencies,and verify your mastery in real life 44.51% 44.51%conditions to: Manage trainees. 2.89% 1.73% 6.36% 0.00%Item 8c. The course has allowed you to 1234 5 NAreach the planned target competencies,and verify your mastery in real life 56.80%conditions to: Conduct training. 35.20% 1.60% 1.60% 4.80% 0.00% 1 2 3 4 5 NA 62.80% 31.20% 2.00% 1.20% 2.80% 0.00% 1234 5 NATraining Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page27

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM Item 8d. The course has allowed you to 52.00% reach the planned target competencies, 39.60% and verify your mastery in real life conditions to: Conduct trainees´ 2.00% 2.00% 4.40% 0.00% evaluation. 1234 5 NA Item 8e. The course has allowed you to 57.60% reach the planned target competencies, 33.20% and verify your mastery in real life conditions to: Conduct a course 2.00% 1.20% 6.00% 4 0.00% evaluation. 123 5 NA Item 8f. The course has allowed you to 57.20% reach the planned targe t competencies, 34.00% and verify your mastery in real life conditions to: Continuously improve 6.00% 0.00% performance. 2.00% 0.80% Item 9. The course has favored the 1 2 3 4 5 NA acquisition of \"internal entrepreneurship\" attitudes, generating initiatives and value- 58.80% added proposals, preventive treatment of the problems and permanent 32.80% 0.00% improvement. 5 NA 5.60% 1.20% 1.60% 1234 Item 10. The course has expanded your 52.80% vision on the causes and effects of the 38.40% problems faced by instructor’s tasks and the operational capacity to find solutions. 1.60% 1.20%5.60% 0.40% 1 2 3 4 5 NAPage28 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTMItem 11. You have verified in your work 40.80%place that the course has allowed you to 34.40%reduce errors during training delivery inyour Organization / Training Centre. 13.60% 2.80% 2.40% 6.00% 5 NAItem 12. You have verified in your workplace, that course has allowed you to 1234minimize a non-conformity situations oftrainees and participating Institutions / 40.00%Companies in the courses. 35.20%Item 13. You have verified in your work 16.40% 3.20%place, that the course delivery, has 1.20% 4.00% 5 NAallowed you to apply acquiredcompetences to all training activities of 1234your Organization / Training Centre,including TRAINAIR PLUS program 39.20% 43.60%courses as well as your own courses. 10.40% 2.40%Item 14. The course has helped to 2.00% 2.40%improve your work stability, compensationand performance. 1 2 3 4 5 NAItem 15. The course has had a significant 40.00%and positive impact on your professional 38.00%career. 16.40% 0.40% 3.60% 1.60% 5 NA 1234 36.80% 38.40% 14.40% 0.80% 4.40% 5.20% 5 NA 1234Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page29

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM 1.3 Worldwide data variable cross-check 1.3.1 Influence of the trainees’ age on the L3 PTE scale items response Item 5. The alignment of the 111 141 075 39 78 course objectives and 1 24 60 contents with the needs of 2 your work place, has allowed <30 6 6 you to apply the acquired 5 skills to your professional 3 4 performance 30-45 46-60 60> 68 49 Item 6. The work model of 47 your company/organization 29 4 has allowed you to apply the 5 acquired skills acquired in 221 043 269 6 the course to your 1 56 professional performance. 2 3 46-60 4 35 135 <30 30-45 60> Item 14. The course has 1 4 helped to improve your work 51 5 stability, compensation and 056 performance. 1 031 15 19 32 51 2 7 35 Item 15. The course has had 2 a significant and positive <30 3 46-60 4 4 impact on your professional 30-45 60> 5 career. 54 238 16 17 24 1 7 2 3 46-60 4 <30 30-45 60>Page30 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM1.3.2 Influence of the trainees’ years of educations on the L3 PTE scale items responseItem 7. The course has improved your autonomy for the accomplishment of professionaltasks. 76 5601003 00003 17 7879 14 8 12 17 3142 12345 10 12 14 16 18>Item 9. The course has favored the acquisition of \"internal entrepreneurship\" attitudes,generating initiatives and value-added proposals, preventive treatment of the problemsand permanent improvement. 86 5500003 10003 01238 7794 16 11 12 22 123 45 10 12 14 16 18>Item 10. The course has expanded your vision on the causes and effects of the problemsfaced by instructor’s tasks and the operational capacity to find solutions. 81 6010003 00003 21227 8 6 10 12 13 12 11 15 12345 10 12 14 16 18+Item 8a. The course has allowed you to reach the planned target competencies, and verifyyour mastery in real life conditions to: Set-up training environment 90 5410004 00003 20324 5549 16 14 16 18 1 2 3 4 5 10 12 14 16 18>Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page31

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM Item 8b. The course has allowed you to reach the planned target competencies, and verify your mastery in real life conditions to: Manage trainees. 91 52 00004 10003 10335 9 7 8 12 13 12 12 14 12345 10 12 14 16 18+ Item 8c. The course has allowed you to reach the planned target competencies, and verify your mastery in real life conditions to: Conduct training. 87 57 10004 00003 00304 4548 19 14 16 21 12345 10 12 14 16 18+ Item 8d. The course has allowed you to reach the planned target competencies, and verify your mastery in real life conditions to: Conduct trainees´ evaluation. 81 60 00005 30002 00227 8 7 8 16 13 12 13 11 12 3 45 10 12 14 16 18+ Item 8e. The course has allowed you to reach the planned target competencies, and verify your mastery in real life conditions to: Conduct a course evaluation. 88 53 00005 10002 50217 3 4 8 15 15 15 13 13 12345 10 12 14 16 18+ Item 8f. The course has allowed you to reach the planned target competencies, and verify your mastery in real life conditions to: Continuously improve performance. 85 56 10004 00002 20418 6 5 6 12 15 14 13 16 1 2 3 4 5 10 12 14 16 18+Page32 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTMItem 13. You have verified in your work place, that the course delivery, has allowed you toapply acquired competences to all training activities of your Organization / TrainingCentre, including TRAINAIR PLUS program courses as well as your own courses.131 321 7 13 6 44 45 43 1 37 21 2 3 <3 3-10 17 5 4 10>1.4 Impact indicators’ values1.4.1 Worldwide values IN1 IN2 IN3 IN4 IN5 IN6 IN7 IN8 IN9 IN10 IN11 IN12 IN13 IN14 IN15 4.21 4.21 4.39 4.39 4.49 4.33 4.33 4.45 4.46 4.40 4.08 4.07 4.23 4.10 4.004.21 4.21 4.39 4.39 4.49 4.33 4.33 4.45 4.46 4.40 4.08 4.07 4.23 4.10 4.001 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Impact indicatorsTraining Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page33

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM 1.4.2 Impact indicators values by regions IND 1. Quality of hierarchical relationships IND 2. Coordination and cooperation 4.280 4.260 4.230 4.240 4.350 4.140 4.290 4.220 4.220 3.930 4.140 4.140 IND 3. Healthy conditions at work IND 4. Prevention of occupational hazards 4.390 4.400 4.500 4.590 4.500 4.430 4.360 4.360 4.310 4.300 4.070 3.860 IND 5. Transferability of acquired IND 6. Responsivness of work knowledge environment 4.610 4.530 4.630 4.350 4.320 4.460 4.350 4.290 4.500 4.400 4.200 3.930Page34 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM IND 7. Professional autonomy IND 8. Target competencies4.390 4.440 4.430 4.470 4.510 4.550 4.340 4.290 4.260 4.330 4.180 4.190 IND 9. Enhanced professional skills IND 10. Problem solving 4.660 4.5704.520 4.460 4.430 4.390 4.490 4.400 4.250 4.270 4.290 4.070 IND 11. Resource optimization IND 12. External customer satisfaction4.340 4.210 4.160 4.120 4.110 4.020 4.000 4.020 4.000 3.930 3.930 3.920 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page35

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM IND 13. Operational efficiency IND 14. Working conditions 4.400 4.290 4.270 4.140 4.140 4.110 4.140 4.140 4.210 4.180 4.020 4.040 IND 15. Professional career 4.160 4.090 4.070 4.110 3.880 3.850 1.5 Impact dimensions’ values 1.5.1 Worldwide values D1 IMPACT ON WORK ENVIRONMENT AND CULTURE OF COLLABORATION 4.212 4.393 D2 IMPACT ON OCCUPATIONAL SAFETY AND HEALTH 4.410 4.411 D3 IMPACT ON TRANSFERABILITY TO THE JOB 4.129 4.050 D4 IMPACT ON PROFESSIONAL COMPETENCE ATTAINED UNDER REAL-LIFE CONDITIONS D5 IMPACT ON PRODUCTIVITY AND OPERATIONAL EFFICIENCY UNDER REAL-LIFE CONDITIONS D6 IMPACT ON WORKING CONDITIONS AND PROFESSIONAL CAREERPage36 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM Unweighted dimensions values 4.393 4.410 4.411 4.212 4.129 4.050 D1 D2 D3 D4 D5 D61.5.2 Impact dimension values by regions Africa Asia pacific 4.489 4.478 4.376 4.434 4.261 4.2584.250 4.315 4.141 4.114 4.061 4.089D1 D2 D3 D4 D5 D6 D1 D2 D3 D4 D5 D6 Europe Middle East 4.309 4.333 4.376 4.420 4.214 4.208 4.179 4.109 4.1294.107 D1 D2 D3 D4 D5 D6 3.964 3.998D1 D2 D3 D4 D5 D6 North America, Central America, The South America Caribbean 4.371 4.410 4.422 4.500 4.548 4.5554.184 4.070 4.230 4.142 3.957 3.980D1 D2 D3 D4 D5 D6 D1 D2 D3 D4 D5 D6 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page37

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM 1.6 Weighted Impact Index (WIN) value 1.6.1 Worldwide value IMPACT DIMENSIONS WEIGHTING DIMENSIONS WEIGHTED FACTOR % AVERAGE VALUE SCORES IMPACT ON WORK ENVIRONMENT AND CULTURE OF COLLABORATION 10 4.2115 0.4212 IMPACT ON OCCUPATIONAL HEALT AND SAFETY 15 4.3931 0.6590 IMPACT ON TRANSFERABILITY TO THE JOB 15 4.4096 0.6614 25 4.4111 1.1028 IMPACT ON PROFESSIONAL COMPETENCE ATTAINED UNDER REAL-LIFE 25 4.1287 1.0322 CONDITIONS 10 4.0502 0.4050 IMPACT ON PRODUCTIVITY AND OPERATIONAL EFFICIENCY UNDER REAL-LIFE CONDITIONS IMPACT ON WORKING CONDITIONS AND PROFESSIONAL CAREER L3 WEIGHTED IMPACT INDEX (WIN) 4.2815 OBTAINED L3 WIN INDEX DEVIATION COURSE L3 WIN INDEX (KPI) ACCEPTABLE EFFECTIVNESS Positive Negative Without 4.2815 STANDARD Changes % 4.00 0.4815 85.63Page38 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM1.6.2 WIN Index values by regions: 4.4958 Africa4.3677 4.4191 4.3662 3.9479KENYA MOROCCO NIGERIA SOUTH AFRICA REGION Asia Pacific4.5354 4.5194 4.8375 4.5917 4.4276 4.2458 4.3161 3.8235 4.2007INDIA INDONESIA KOREA MALAYSIA PHILIPINES SINGAPORE SRI LANKA THAILAND REGION Europe4.2223 4.1070 3.9866IRELAND TURKEY REGIONTraining Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page39

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM 4.3604 4.3021 Middle East 4.2824 4.8000 4.2017 4.1321 IRAN JORDAN QATAR SAUDI ARABIA UAE REGION North America, Central America, The Caribbean 4.6958 4.2891 4.3837 4.2552 4.2543 3.9182 4.0269 CANADA CUBA EL SALVADOR JAMAICA MEXICO TRINIDAD & REGION TOBAGO South America 4.6903 4.3221 4.3524 4.2299 4.1779 ARGENTINA BRAZIL URUGUAY VENEZUELA REGIONPage40 Training Instructors Course (TIC) - Post-Training Evaluation Report January 2018

GLOBAL AVIATION TRAINING TRAINAIR PLUSTM WIN Index distribution by regions4.3662 4.3524 4.2824 4.2543 4.2815 4.2007 4.1070AFRICA ASIA PACIFIC EUROPE MIDDLE EAST NORTH SOUTH WORLDWIDE AMERICA, AMERICA CENTRAL AMERICA, THE CARIBBEANTraining Instructors Course (TIC) - Post-Training Evaluation Report January 2018 Page41