5006 IPEx Leadership Essentials & Master Booklet - SPREADS - for approval 9 (1)

LEADERSHIPESSENTIALS and MASTERY Institute for Professional Excellence davenport.edu/ipex | 616-233-2580 | [email protected]

Institute for Professional Excellence Leadership ESSENTIALS 5 5 The Institute for Professional Excellence (IPEx) is the corporate Understanding Different Behavior Styles 6 education and coaching division at Davenport University. Offering Motivating Employees 6 focused, customized and innovative collaboration with business Communication Skills 7 partners, we identify development needs, leading to the delivery Conflict Resolution 7 of strategic programs that yield positive results. Problem Solving and Decision Making 8 Business Etiquette 82 Time Management The Art of Delegation 10 10 Leadership MASTERY 11 12 Leadership Theory and Practice 12 Increasing Team Performance 13 Strategic Planning and Tactical Action 13 Managing Change in the Workplace 14 Business Ethics Finance for the Non-Financial Manager Creativity and Innovation Presentation Skills davenport.edu/ipex | 616-233-2580 | [email protected] 3

We deliver innovative learning Leadership ESSENTIALS performance solutions to produce competitive advantages for clients Understanding Different Behavioral Styles Motivating Employees around the world. This course builds awareness of behavior styles to increase Managing and leading are about getting things done through4 effectiveness of interactions with others at work. people. The difference between what employees can do and will This course can be the foundation for other applications in do depends a lot on their level of motivation. Understanding the interpersonal communications, customer service, sales, team motivating principles for success is the foundation of this course. building, management and coaching. The end result is learning how to turn compliance into commitment. Benefits to Organization Benefits to Organization • More insightful leaders • Increased productivity and individual attitudes • Improved interpersonal communication • A n engaged workforce that understands how actions and • G reater alignment of mission and vision among the team Learning Content behaviors affect business success • Defining behavioral styles and differences • A culture where people want to do their best • Identifying behavioral styles and methods for interaction • An organization that retains and attracts staff • Online DISC behavior assessment • Reduced absenteeism and turnover • Overcoming/observing personal style • Improved teamwork among employees • Communication challenges Learning Content Learning Methods • Explore the factors that affect performance • Case studies • Identify employee ability and desire (motivation) to perform • Discussion • Apply the understanding of behavioral styles to select the most • Small group and large group activities • Videos effective strategy to improve performance • Gamification • Identify the actions of a leader skilled at motivating others • Assessment • U tilize effective feedback as a tool to tap into motives Program Length: 4 or 8 hour sessions available Learning Methods • Case studies • Discussion • Small group and large group activities • Videos Program Length: 4 or 8 hour sessions available davenport.edu/ipex | 616-233-2580 | [email protected] 5

Communication Skills Problem Solving Learning Methods Learning Content Leadership ESSENTIALS and Decision Making • Case studies • Identifying habitsThis course will help participants • Discussion • Assessing our behaviorunderstand the different methods of Despite all the natural decision making • Small group and large group activities • C reating a presence — visualcommunication and how to make the that goes on and the problem solving we Program Length: 4 or 8 hour sessions availablemost of each of them. These strategies do, some people are very uncomfortable and vocalwill provide a great benefit for any with having to make decisions. The key Business Etiquette • Initiating conversation usingorganization and its employees. This to finding creative solutions rests in ourbenefit will trickle down throughout the ability to identify options, research them Appropriate professional behavior is open-ended questionsorganization and positively impact and then put plans together in a way that typically not spelled out in job descriptions • Meeting and greeting peopleeveryone involved. works. Having a process to work through but plays a significant part in the careersBenefits to Organization can take the anxiety out of problem of leaders. Professional behavior promotes with effective introductions• Decreased confusion solving and make decisions easier. good business. In this course, the basic • O ffice interactions — respecting• Less conflict Benefits to Organization rules of good business etiquette are• Increased productivity • Improved critical thinking abilities examined and practiced. others’ time• Improved employee engagement • Increased self-awareness Benefits to Organization • Leaving a positive impressionLearning Content • Improved teamwork • Improved impressions of people outside • Etiquette during business travel• Identify and overcome barriers Learning Content • Networking • Analyzing information to and within the organization • O ur actions during business social to communication • Optimized working relationships• Listening actively and effectively describe problems • Increased self confidence for employees events & meals• Asking important questions • Utilizing problem solving steps and tools Learning Methods• Non-verbal communication • Creating a plan for implementing • Case studies• Learning the art of persuasion and • Discussion negotiation and evaluating decisions • Small group and large group activitiesLearning Methods • Gamification• Case studies • Role playing• Discussion• Small group and large group activities Program Length: 4 or 8 hour sessions available• Videos• Role playingProgram Length: 4 or 8 hour sessions availableConflict ResolutionSuccess in dealing with conflict comesfrom understanding how we behave aswell as how we can influence others. If weapproach difficult situations with a plan,we will find that we have fewer difficultpeople with whom to deal.Benefits to Organization• Self-awareness regarding attitudes and conversations• E mployees that will know how to respond to conflict• Optimized working relationshipsLearning Content• Understanding healthy vs. unhealthy conflict• Using effective communication to re- solve conflict• U tilizing Thomas-Killman Conflict Reso- lution Model• Learn to identify root causes of conflict• R ecognize the Gradients of AgreementLearning Methods• Case studies• Discussion• Small group and large group activities• Assessment• VideosProgram Length: 4 or 8 hour sessions available6 davenport.edu/ipex | 616-233-2580 | [email protected] 7

Leadership ESSENTIALS Time Management Notes Leadership ESSENTIALS Personal time management skills are davenport.edu/ipex | 616-233-2580 | [email protected] 9 essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis. Benefits to Organization • Increased productivity • Proactive planning • Motivated employees • More organized environment Learning Content • P rioritizing daily activities using the Urgent vs. Important Matrix • Learning to reduce crisis situations • O rganizing workspace • P lanning meetings • A nalyzing habits against priorities and goals Learning Methods • Case studies • Discussion • Small group and large group activities • Personal reflection and action planning Program Length: 4 or 8 hour sessions available The Art of Delegation Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization. Benefits to Organization • M ore effective time management • Improved communication on expectations • Better results on tasks and responsibilities Learning Content • Delegation techniques • Giving instructions • Common delegation pitfalls • Monitor delegation results Learning Methods • Case studies • Discussion • Small group and large group activities • Role playing Program Length: 4 or 8 hour sessions available 8

Leadership MASTERY Strategic Planning and Tactical Action Leadership MASTERYLeadership Theory and Practice Increasing Team Performance Tactics that put strategies into action are critical elements to business success. However, 70-90% of businesses withThis course is designed to help leaders understand the The focus of this session is on leadership of a team and how to formulated strategies fail to execute them appropriately. Thisfoundation and application of beneficial leadership styles and best build a team to get things accomplished together in a timely session will provide a better understanding of strategic planningbehaviors. This session sets the framework for designing an fashion. This course acknowledges differences in people and and introduce ways to mobilize your goals and objectivesaction plan for furthering the ability to lead others, get things uses this awareness to increase effectiveness of interactions with into tactical action plans that get implemented at all levels ofdone and obtain results. Action plans will be developed and others at work. The secret of team performance is managing both the organization.used throughout the curriculum both in class as well as with the process and the people in synchronization. Benefits to Organizationthe participant’s own individual leaders. Benefits to Organization • P ractical knowledge for leaders to plan and direct specificBenefits to Organization • G reater sense of vision and mission among the team• Confident, goal-directed leaders • Increased trust, goal clarity and commitment actions which affect their business• Empowered employees • T eams will reach their goals more quickly • R eal-time response to internal and external business challenges• Increased productivity and goal accomplishment • Improved interpersonal communication • Increased need for leaders to understand interdisciplinary• Increased motivation Learning ContentLearning Content • Analyze behaviors of effective and dysfunctional teams issues, respond and predict significant business changes• Id entify and interpret the characteristics of leaders • Discuss role of mission, vision and values • Continuous connection between corporate initiatives and• D efine how a leader is different from a manager • S tudy team processes which keep the team moving and• Review and understand different leadership styles operational planning• Indicate sources of leadership influence and power barriers to effective teamwork Learning Content• Identify values; align actions with values • Discuss issues of trust building, conflict vs.collaboration, • Assist leadership in understanding both the concepts• Formulate a vision, share the vision and engage others commitment, accountability and focus on results and hands-on building blocks of strategic planning in the vision • D evelop strategies for working together to increase • G ain day-to-day meaning of key success factors,• Discuss innovation and risk taking• Define actions needed to foster collaboration, build trust productivity and satisfaction; benefit from diversity of benchmarking and best practices background and communication styles • U nderstand framework and process for strategic and and empower and motivate others • Adairs Action-Centered Management Model• Implement Blanchard and Hershey’s Situational Leadership • Tuckman’s Stages of Team Development operational planning • Six Thinking Hats • Develop a SWOT Analysis and goal strategies based on into practice Learning Methods• Utilize Kouzes and Posner’s Five Practices • Case studies SWOT MatrixLearning Methods • Discussion • U nderstand the inter-relationship between an organization’s• Case studies • Small group and large group activities• Discussion • Role playing mission/values and its strategies• Small group and large group activities Program Length: 4 or 8 hour sessions available • U nderstand the purpose of an organization’s strategies and• Assessment• Personal Leadership Analysis their impact on functional business units within the organizationProgram Length: 4 or 8 hour sessions available • L earn to develop and use the strategic planning tools such10 as SWOT, cascading goals, tactical action plus balance scorecards, benchmarking, and best practices • Understand the importance of communication with all levels of the organization throughout the strategic planning process Learning Methods • C ase studies • D iscussion • S mall group activities Program Length: 4 or 8 hour sessions available davenport.edu/ipex | 616-233-2580 | [email protected] 11

Managing Change in the Workplace resistance to change Benefits to Organization Finance for the Creativity & Innovation Leadership MASTERY • W illiam Bridges’ Change Cycle • Improved decision making by Non-Financial ManagerAdapting to changing business conditions • “ Management by Walking Around” We often go through our days onis crucial in today’s economy. This course • J ohn Kotter’s “Leading Change Model” organizational leaders Knowing how to read financial statements autopilot, doing things the way they havewill prepare the manager to view change • L earn how to move people past status • Lowered risk of legal ramifications due can be invaluable in analyzing business always been done. Have you thought ofas a necessary and positive aspect opportunities, assessing financial risks the opportunities you’ve been missingrather than as something threatening. quo to support a change to unethical business practices and communicating ideas to others. to do a job better or faster? Free yourArmed with an understanding of change • Review four conditions of change and Learning Content This session will show how financial creative thinking and discover your greatdynamics, the manager will be better • Evaluate case studies demonstrating data is generated, reported and how ideas. Whether you are in marketing,prepared to lead positive and best approach for each it is used for decision making, analysis sales, accounting or operations, you canconstructive change. • Prepare for a conversation about change actual moral dilemmas faced and valuation. benefit and approach situationsBenefits to Organization by managers and employees in Benefits to Organization from a fresh perspective.• Greater understanding of the dynamics with an individual or group diverse professions • Increased knowledge of financial drivers Benefits to Organization Learning Methods • Analyze the ways that professional • Transform problems into of change • Case studies ethical decision-making relates to of success• M anagers who know how to coach and • Discussion employee motivation, employee • Tools for practical application in opportunities for learning and • Small group and large group activities selection, training, managerial authority, growth support employees through changes in Program Length: 4 or 8 hour sessions available responsibility and accountability business units to identify, forecast • E ncourage new thought processes the workplace • R ecognize the social and legal and predict financial success or and ideas• Increased morale and team productivity Business Ethics ramifications of unethical challenges • Increase collaboration and sharingLearning Content business practices • Increased understanding of the role each of ideas throughout the organization• Discuss change and today’s This course explores applied ethics by Learning Methods leader plays in his/her contribution to Learning Content workplace realities focusing on professional situations in • Case studies overall corporate success • Identify practices that help your• Identify the manager’s role as a business. Participants will learn ethical • Discussion Learning Methods creative thinking and innovation change agent theory as they examine the complexities • Small group and large group activities • Define and understand general financial • L earn strategies to connect with• Understand the process of transition of ethical dilemmas, compare and contrast • Role playing and economic terms and concepts used your creative self and the individual ethical and moral systems, and apply • Videos in daily management operations • L earn how to approach daily and big• Analyze symptoms and causes of creative and critical thinking to ethical • Gamification • Describe the basic financial picture issues more effectively in groups dilemmas involving professional decisions. Program Length: 4 or 8 hour sessions available management functions and break down barriers to innovation • Obtain a general working knowledge of Learning Methods profit and loss statements, also known • Case studies as income statements • Discussion • O btain a general working knowledge of • Small group and large group activities the statement of financial position, also • Videos known as the balance sheet • Gamification • O btain a general working knowledge of Program Length: 4 or 8 hour sessions available how to analyze financial statements • Incorporate the competencies learned to enhance managers’ abilities as they manage departments or divisions in a cost-effective and profitable manner Learning Methods • Case studies • Discussion • Small group and large group activities Program Length: 4 or 8 hour sessions available12 davenport.edu/ipex | 616-233-2580 | [email protected] 13

Presentation Skills: Communicating the audience immediately IPEx Course Planning Checklist Notes Leadership MASTERYYour Message with Confidence and Credibility • P repare content quickly and easily based on the message Leadership ESSENTIALS: davenport.edu/ipex | 616-233-2580 | [email protected] 15This course is specifically designed for managers, supervisors objective and the needs of audience Understanding Different Behavior Stylesand team leads who use formal and/or informal presentations • U se methods to manage nerves and anxiety before, during and Motivating Employeesto communicate with their internal and/or external customers. Communication SkillsLearners will develop effective presentation skills that increase after the presentation Conflict Resolutioncredibility, aid in retention of the message and motivate the • F acilitate lively, interactive question and answer period Problem Solving and Decision Makingreceiver to take the desired action. The skills developed also • F ive techniques to solicit questions from the audience Business Etiquetteresult in projecting more confidence (polish) in everyday • M ethods to respond to audience questions including negative Time Managementcommunications. The Art of DelegationBenefits to Organization or confrontational questions• Improved presentation behaviors that project credibility • U se visual aids effectively to support the message Leadership MASTERY: Learning Methods Leadership Theory and Practice and confidence in the organization • C ase studies Increasing Team Performance• Leaders who are comfortable presenting • D iscussion Strategic Planning and Tactical Action• Improved communication • S mall group and large group activities Managing Change in the WorkplaceLearning Content • M inimum of six people, maximum of 12 people required Business Ethics• P roject verbal and non-verbal behaviors of confidence and • V ideos Finance for the Non-Financial Manager • R ecordings and playback of presentations Creativity and Innovation credibility when presenting a message • Individual and group coaching Presentation Skills• C reate an objective for the communication that will guide in Program Length: 4 or 8 hour sessions available Timing: content development Quarterly• L earn strategies to understand the needs of the audience Monthly• Determine the appropriate presentation format to support the Bi-weekly Weekly objective – informational, motivational or persuasive• Learn the critical elements of an effective opening to engage Location: On-site Off-site Length: 4 hours (abbreviated session) 8 hours (full session) Participating Personnel: Executive Team Directors Managers Cell heads Individual staff members Others14

IPEx specializes in proven programs and courses in all areas of professional development.Peter C. Cook Center | 45 Ottawa NW | Grand Rapids, MI 49503 | davenport.edu/ipex | 616-233-2581 | [email protected] #5006