5006 IPEx Leadership Essentials & Master Booklet - SINGLE PAGES - 151113 for approval 7

LEADERSHIPESSENTIALS and MASTERY Institute for Professional Excellence davenport.edu/ipex | 616-233-2580 | [email protected]

Institute for Professional Excellence The Institute for Professional Excellence (IPEx) is the corporate education and coaching division at Davenport University. Offering focused, customized and innovative collaboration with business partners, we identify development needs, leading to the delivery of strategic programs that yield positive results.2

Leadership ESSENTIALS 5 5Understanding Different Behavior Styles 6Motivating Employees 6Communication Skills 7Conflict Resolution 7Problem Solving and Decision Making 8Business Etiquette 8Time Management The Art of Delegation 10 10Leadership MASTERY 11 12Leadership Theory and Practice 12Increasing Team Performance 13Strategic Planning and Tactical Action 13Managing Change in the Workplace 14Business Ethics Finance for the Non-Financial Manager Creativity and Innovation Presentation Skills davenport.edu/ipex | 616-233-2580 | [email protected] 3

We deliver innovative learning performance solutions to produce competitive advantages for clients around the world.4

Leadership ESSENTIALSUnderstanding Different Behavioral Styles Motivating EmployeesThis course builds awareness of behavior styles to increase Managing and leading are about getting things done througheffectiveness of interactions with others at work. people. The difference between what employees can do and willThis course can be the foundation for other applications in do depends a lot on their level of motivation. Understanding theinterpersonal communications, customer service, sales, team motivating principles for success is the foundation of this course.building, management and coaching. The end result is learning how to turn compliance into commitment.Benefits to Organization Benefits to Organization• More insightful leaders • Increased productivity and individual attitudes• Improved interpersonal communication • An engaged workforce that understands how actions and• Greater alignment of mission and vision among the teamLearning Content behaviors affect business success• Defining behavioral styles and differences • A culture where people want to do their best• Identifying behavioral styles and methods for interaction • A n organization that retains and attracts staff• Online DISC behavior assessment • Reduced absenteeism and turnover• Overcoming/observing personal style • Improved teamwork among employees• Communication challenges Learning ContentLearning Methods • E xplore the factors that affect performance• Case studies • Identify employee ability and desire (motivation) to perform• Discussion • A pply the understanding of behavioral styles to select the most• Small group and large group activities• Videos effective strategy to improve performance• Gamification • Identify the actions of a leader skilled at motivating others• Assessment • Utilize effective feedback as a tool to tap into motivesProgram Length: 4 or 8 hour sessions available Learning Methods • Case studies • Discussion • Small group and large group activities • Videos Program Length: 4 or 8 hour sessions available davenport.edu/ipex | 616-233-2580 | [email protected] 5

Communication Skills This course will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. This benefit will trickle down throughout the organization and positively impact everyone involved. Benefits to Organization • Decreased confusion • Less conflict • Increased productivity • Improved employee engagement Learning Content • Identify and overcome barriers to communication • Listening actively and effectively • Asking important questions • Non-verbal communication • Learning the art of persuasion and negotiation Learning Methods • Case studies • Discussion • Small group and large group activities • Videos • Role playing Program Length: 4 or 8 hour sessions available Conflict Resolution Success in dealing with conflict comes from understanding how we behave as well as how we can influence others. If we approach difficult situations with a plan, we will find that we have fewer difficult people with whom to deal. Benefits to Organization • Self-awareness regarding attitudes and conversations • Employees that will know how to respond to conflict • Optimized working relationships Learning Content • U nderstanding healthy vs. unhealthy conflict • Using effective communication to re- solve conflict • U tilizing Thomas-Killman Conflict Reso- lution Model • L earn to identify root causes of conflict • Recognize the Gradients of Agreement Learning Methods • Case studies • Discussion • Small group and large group activities • Assessment • Videos Program Length: 4 or 8 hour sessions available6

Problem Solving Learning Methods Learning Content Leadership ESSENTIALSand Decision Making • Case studies • Identifying habits • Discussion • Assessing our behaviorDespite all the natural decision making • Small group and large group activities • Creating a presence — visualthat goes on and the problem solving we Program Length: 4 or 8 hour sessions availabledo, some people are very uncomfortable and vocalwith having to make decisions. The key Business Etiquette • Initiating conversation usingto finding creative solutions rests in ourability to identify options, research them Appropriate professional behavior is open-ended questionsand then put plans together in a way that typically not spelled out in job descriptions • M eeting and greeting peopleworks. Having a process to work through but plays a significant part in the careerscan take the anxiety out of problem of leaders. Professional behavior promotes with effective introductionssolving and make decisions easier. good business. In this course, the basic • Office interactions — respectingBenefits to Organization rules of good business etiquette are• Improved critical thinking abilities examined and practiced. others’ time• Increased self-awareness Benefits to Organization • Leaving a positive impression• Improved teamwork • Improved impressions of people outside • Etiquette during business travelLearning Content • Networking• Analyzing information to and within the organization • Our actions during business social • Optimized working relationships describe problems • Increased self confidence for employees events & meals• U tilizing problem solving steps and tools Learning Methods• Creating a plan for implementing • Case studies • Discussion and evaluating decisions • Small group and large group activities • Gamification • Role playing Program Length: 4 or 8 hour sessions available davenport.edu/ipex | 616-233-2580 | [email protected] 7

Leadership ESSENTIALS Time Management Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis. Benefits to Organization • Increased productivity • Proactive planning • Motivated employees • More organized environment Learning Content • Prioritizing daily activities using the Urgent vs. Important Matrix • Learning to reduce crisis situations • O rganizing workspace • P lanning meetings • A nalyzing habits against priorities and goals Learning Methods • Case studies • Discussion • Small group and large group activities • P ersonal reflection and action planning Program Length: 4 or 8 hour sessions available The Art of Delegation Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization. Benefits to Organization • M ore effective time management • Improved communication on expectations • B etter results on tasks and responsibilities Learning Content • Delegation techniques • Giving instructions • Common delegation pitfalls • Monitor delegation results Learning Methods • Case studies • Discussion • Small group and large group activities • Role playing Program Length: 4 or 8 hour sessions available 8

Notes Leadership ESSENTIALS davenport.edu/ipex | 616-233-2580 | [email protected] 9

Leadership MASTERYLeadership Theory and Practice Increasing Team PerformanceThis course is designed to help leaders understand the The focus of this session is on leadership of a team and how tofoundation and application of beneficial leadership styles and best build a team to get things accomplished together in a timelybehaviors. This session sets the framework for designing an fashion. This course acknowledges differences in people andaction plan for furthering the ability to lead others, get things uses this awareness to increase effectiveness of interactions withdone and obtain results. Action plans will be developed and others at work. The secret of team performance is managing bothused throughout the curriculum both in class as well as with the process and the people in synchronization.the participant’s own individual leaders. Benefits to OrganizationBenefits to Organization • Greater sense of vision and mission among the team• Confident, goal-directed leaders • Increased trust, goal clarity and commitment• Empowered employees • Teams will reach their goals more quickly• Increased productivity and goal accomplishment • Improved interpersonal communication• Increased motivation Learning ContentLearning Content • Analyze behaviors of effective and dysfunctional teams• Id entify and interpret the characteristics of leaders • Discuss role of mission, vision and values• Define how a leader is different from a manager • Study team processes which keep the team moving and• Review and understand different leadership styles• Indicate sources of leadership influence and power barriers to effective teamwork• Identify values; align actions with values • D iscuss issues of trust building, conflict vs.collaboration,• Formulate a vision, share the vision and engage others commitment, accountability and focus on results in the vision • D evelop strategies for working together to increase• Discuss innovation and risk taking• D efine actions needed to foster collaboration, build trust productivity and satisfaction; benefit from diversity of background and communication styles and empower and motivate others • A dairs Action-Centered Management Model• Implement Blanchard and Hershey’s Situational Leadership • T uckman’s Stages of Team Development • Six Thinking Hats into practice Learning Methods• U tilize Kouzes and Posner’s Five Practices • Case studiesLearning Methods • Discussion• Case studies • Small group and large group activities• Discussion • Role playing• Small group and large group activities Program Length: 4 or 8 hour sessions available• Assessment• Personal Leadership AnalysisProgram Length: 4 or 8 hour sessions available10

Strategic Planning and Tactical Action Leadership MASTERYTactics that put strategies into action are critical elementsto business success. However, 70-90% of businesses withformulated strategies fail to execute them appropriately. Thissession will provide a better understanding of strategic planningand introduce ways to mobilize your goals and objectivesinto tactical action plans that get implemented at all levels ofthe organization.Benefits to Organization• Practical knowledge for leaders to plan and direct specific actions which affect their business• R eal-time response to internal and external business challenges• Increased need for leaders to understand interdisciplinary issues, respond and predict significant business changes• Continuous connection between corporate initiatives and operational planningLearning Content• Assist leadership in understanding both the concepts and hands-on building blocks of strategic planning• Gain day-to-day meaning of key success factors, benchmarking and best practices• U nderstand framework and process for strategic and operational planning• Develop a SWOT Analysis and goal strategies based on SWOT Matrix• Understand the inter-relationship between an organization’s mission/values and its strategies• U nderstand the purpose of an organization’s strategies and their impact on functional business units within the organization• Learn to develop and use the strategic planning tools such as SWOT, cascading goals, tactical action plus balance scorecards, benchmarking, and best practices• U nderstand the importance of communication with all levels of the organization throughout the strategic planning processLearning Methods• C ase studies• Discussion• Small group activitiesProgram Length: 4 or 8 hour sessions available davenport.edu/ipex | 616-233-2580 | [email protected] 11

Managing Change in the Workplace resistance to change Benefits to Organization • William Bridges’ Change Cycle • Improved decision making byAdapting to changing business conditions • “Management by Walking Around”is crucial in today’s economy. This course • John Kotter’s “Leading Change Model” organizational leaderswill prepare the manager to view change • L earn how to move people past status • Lowered risk of legal ramifications dueas a necessary and positive aspectrather than as something threatening. quo to support a change to unethical business practicesArmed with an understanding of change • R eview four conditions of change and Learning Contentdynamics, the manager will be better • Evaluate case studies demonstratingprepared to lead positive and best approach for eachconstructive change. • P repare for a conversation about change actual moral dilemmas facedBenefits to Organization by managers and employees in• Greater understanding of the dynamics with an individual or group diverse professions Learning Methods • Analyze the ways that professional of change • Case studies ethical decision-making relates to• M anagers who know how to coach and • Discussion employee motivation, employee • Small group and large group activities selection, training, managerial authority, support employees through changes in Program Length: 4 or 8 hour sessions available responsibility and accountability the workplace • Recognize the social and legal• Increased morale and team productivity Business Ethics ramifications of unethicalLearning Content business practices• Discuss change and today’s This course explores applied ethics by Learning Methods workplace realities focusing on professional situations in • Case studies• Identify the manager’s role as a business. Participants will learn ethical • Discussion change agent theory as they examine the complexities • Small group and large group activities• Understand the process of transition of ethical dilemmas, compare and contrast • Role playing and the individual ethical and moral systems, and apply • Videos• A nalyze symptoms and causes of creative and critical thinking to ethical • Gamification dilemmas involving professional decisions. Program Length: 4 or 8 hour sessions available12

Finance for the Creativity & Innovation Leadership MASTERYNon-Financial Manager We often go through our days onKnowing how to read financial statements autopilot, doing things the way they havecan be invaluable in analyzing business always been done. Have you thought ofopportunities, assessing financial risks the opportunities you’ve been missingand communicating ideas to others. to do a job better or faster? Free yourThis session will show how financial creative thinking and discover your greatdata is generated, reported and how ideas. Whether you are in marketing,it is used for decision making, analysis sales, accounting or operations, you canand valuation. benefit and approach situationsBenefits to Organization from a fresh perspective.• Increased knowledge of financial drivers Benefits to Organization • Transform problems into of success• Tools for practical application in opportunities for learning and growth business units to identify, forecast • E ncourage new thought processes and predict financial success or and ideas challenges • Increase collaboration and sharing• Increased understanding of the role each of ideas throughout the organization leader plays in his/her contribution to Learning Content overall corporate success • Identify practices that help yourLearning Methods creative thinking and innovation• Define and understand general financial • L earn strategies to connect with and economic terms and concepts used your creative self in daily management operations • Learn how to approach daily and big• Describe the basic financial picture issues more effectively in groups management functions and break down barriers to innovation• Obtain a general working knowledge of Learning Methods profit and loss statements, also known • Case studies as income statements • Discussion• O btain a general working knowledge of • Small group and large group activities the statement of financial position, also • Videos known as the balance sheet • Gamification• Obtain a general working knowledge of Program Length: 4 or 8 hour sessions available how to analyze financial statements• Incorporate the competencies learned to enhance managers’ abilities as they manage departments or divisions in a cost-effective and profitable mannerLearning Methods• Case studies• Discussion• Small group and large group activitiesProgram Length: 4 or 8 hour sessions availabledavenport.edu/ipex | 616-233-2580 | [email protected] 13

Presentation Skills: Communicating the audience immediatelyYour Message with Confidence and Credibility • P repare content quickly and easily based on the messageThis course is specifically designed for managers, supervisors objective and the needs of audienceand team leads who use formal and/or informal presentations • U se methods to manage nerves and anxiety before, during andto communicate with their internal and/or external customers.Learners will develop effective presentation skills that increase after the presentationcredibility, aid in retention of the message and motivate the • F acilitate lively, interactive question and answer periodreceiver to take the desired action. The skills developed also • F ive techniques to solicit questions from the audienceresult in projecting more confidence (polish) in everyday • M ethods to respond to audience questions including negativecommunications.Benefits to Organization or confrontational questions• Improved presentation behaviors that project credibility • U se visual aids effectively to support the message Learning Methods and confidence in the organization • C ase studies• Leaders who are comfortable presenting • D iscussion• Improved communication • S mall group and large group activitiesLearning Content • M inimum of six people, maximum of 12 people required• Project verbal and non-verbal behaviors of confidence and • V ideos • R ecordings and playback of presentations credibility when presenting a message • Individual and group coaching• C reate an objective for the communication that will guide in Program Length: 4 or 8 hour sessions available content development• Learn strategies to understand the needs of the audience• Determine the appropriate presentation format to support the objective – informational, motivational or persuasive• Learn the critical elements of an effective opening to engage14

IPEx Course Planning Checklist Notes Leadership MASTERYLeadership ESSENTIALS: davenport.edu/ipex | 616-233-2580 | [email protected] 15 Understanding Different Behavior Styles Motivating Employees Communication Skills Conflict Resolution Problem Solving and Decision Making Business Etiquette Time Management The Art of DelegationTiming: Quarterly Monthly Bi-weekly WeeklyLocation: On-site Off-siteLength: 4 hours (abbreviated session) 8 hours (full session)Participating Personnel: Executive Team Directors Managers Cell heads Individual staff members OthersLeadership MASTERY: Leadership Theory and Practice Increasing Team Performance Strategic Planning and Tactical Action Managing Change in the Workplace Business Ethics Finance for the Non-Financial Manager Creativity and Innovation Presentation Skills

IPEx specializes in proven programs and courses in all areas of professional development. Corporate Leadership and Management Certification and Credential Programs Executive Coaching and MentoringEnhancing your company’s bottom line through increased education/learning programs is only a phone call away!45 Ottawa Avenue NW, Grand Rapids, MI 49503 | davenport.edu/ipex | 616-233-2580 | [email protected] #5006