Conduct & Culture Training at The Langham Pasadena

Conduct & Culture Training Management Training | The Langham Pasadena Stokes Wagner | March 2019 Privileged & Confidential

Importance of a 1:1 relationship



10 Principles of Preventive Discipline Rules 1. Knowledge of 6. Suspension Pending Employees Investigation 2. Performance Standards 7. Total Investigation 3. Progressive Discipline 8. Notice & Hearing 4. Grievance Procedure 9. Consistency & Fairness 5. Documentation 10.Just Cause Discharges The Preventive Program

Knowledge of employees • Readily available to listen • Respond to requests & concerns quickly • Treat everyone with respect & dignity • Know your employees well before you discipline

Performance Standards • Departmental standards– make them clear!

Progressive Discipline • Should always be constructive • Equal throughout the property

Grievance Procedure • Make sure employees have multiple reporting channels for complaints • Timely response

Documentation • Document everything • Keep records of investigation separate from personnel file

Suspension Pending Investigation • One of the most important steps in an internal investigation • Does much to avoid unnecessary litigation

Total Investigation • Prompt, thorough, without retaliation • Get handwritten, signed statements from everyone, especially the accused and the accuser • Come to a decision based on all of the facts

Notice & Hearing • Provides written notice of official decisions • Provides an internal hearing process for challenging the decision

Consistency & Fairness • We are the watchdogs of equity and fairness

Just Cause Discharges • We don’t use the “at-will” rule

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Questions? Thank you!