Leadership III at The Resort at Pelican Hill

Leadership III The Resort at Pelican Hill Stokes Wagner, ALC | May 2019 Privileged & Confidential

Agenda • Why Leadership Matters • The Importance of a 1:1 Relationship • RC Elections • Employee Relations Privileged & Confidential

Leadership • Do your employees trust you? Matters • How do you show you care? It all begins with building a culture for our colleagues • Can your employees work with which will translate to tangible you to solve problems? benefits for our guests. • What methods do your employees have to communicate any concerns? • Would your employees choose you over the union? Privileged & Confidential

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The Importance of a 1:1 Relationship • Showing you care • Open & honest communications • Ability to bob and weave – flexibility is key in luxury hospitality • Seniority v. Merit – which system better suits your employees? • How does the service at union properties differ from the service at non-union properties? Privileged & Confidential

The Video Rule

Is it • Increased cost of worth it? operations • 25% - 30% increase in labor costs • “That’s not my job” • Inability to jump in and assist Privileged & Confidential

Who are we up against? • Why does this matter? • What tactics do they use? • Why will my employees trust them over me? Privileged & Confidential

Local 11 Facts • In the last 10 years, UNITE HERE! has won less than 10% of their organizational campaigns at hotels and restaurants • Local 11’s has taken over other locals as its primary method of increasing membership • Card Check Neutrality Agreements • Dues range between $30-$60/month • Frequently protest on behalf of political issues to put pressure on hotels • In the last 90 days, Local 11 has been on strike at least 4 times Privileged & Confidential

Typical Local 11 Propaganda Privileged & Confidential

Fear • Immigration • Tenant’s Rights Workshop • LGBTQ • Race • Religion Privileged & Confidential

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Quickie Election Rules Micro-Units Union Tactics Unfair Labor Practices Charges RC Elections Privileged & Confidential

It Just Got Real • Bargaining Group • Wall to Wall v. Micro Unit • Election Date • Election Location • Election Times Privileged & Confidential

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Employee Issue Spotting • What do my employees care about in the workplace? • Are we meeting these needs? • How do the changes I make to policy and practice affect my employees? • Do my employees have a say in the changes I make? • How do I show that I care about what’s important to my employees? Privileged & Confidential

Hot Topics • Shift scheduling and predictability • Calling-in for start time • Meal periods • Rest breaks • Split shifts • Distribution of tips and service charges • Procedures for clocking in and out • Room/work assignments • Employee disciplinary action Privileged & Confidential

Ask Questions • Learn • Name employee prefers to be called • Favorite thing to do • Speak their language • Ask for criticism and complaints • Know how to answer questions about Local 11 Privileged & Confidential

Be Honest & Authentic • Share your personal experience working at union properties • If you don’t have any, ask someone who does • Engage in conversation, don’t avoid it • Be in tune with the hot issues your employees care about – you should care too! Privileged & Confidential

Don’t SPIT • Spy • Promise • Interrogate • Threaten Privileged & Confidential

Money Talks • Competitive wages • Competitive Benefits • Know your employee’s total compensation in pie charts Privileged & Confidential

What’s the benefit of having a union? Privileged & Confidential

Hey, do you know what this is? What do you think about it? How does a picket line affect our employees and our guests? What can we do about it? Privileged & Confidential

Won’t I get paid more at a union hotel? Privileged & Confidential

Union benefits are a lot cheaper for families, right? Privileged & Confidential

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Text Stokes510 to 797979 to receive an electronic copy of today’s training materials Privileged & Confidential

Any questions? Thank you! Privileged & Confidential