Active Deterrence Newsletter- Issue 03 / June 2016

ACTIVE TMDETERRENCE NEWS Prevent crime before it happens Issue : 03 | June 2016STOP PILFERAGE BEFORE IT PULLS YOU DOWN - Protect Your Valuable Assets from Pilferage with the Powerful ACTISHRINK MANAGE SolutionCover Case ATM Burglary As We WereStory Studies Incident Saying... Report03 08 15 13

“Sources estimate that Internal/EmployeePilferage is approximately 45% andExternal/Shoplifting Pilferage accounts for 31%and is growing. With help of some prominentRetailers and Warehousing organisations, wedevised a Techno-Consultative solution thatdramatically reduces Pilferages.” Hi! We have also found out how safety procedures are being skipped, how guards are being easily It has been our pleasure to serve the top brands compromised and their inherent weakness, of Banking & Retail sector over the past few which makes them ineffective to stop Pilferages. years. We are honoured that you have made Securens as your premier E-Surveillance provider. These learnings add to our knowledge database, thus helping us continuously improve our At the advent of this New Financial Year, we want solution every month. Our customers are to let you know how much we appreciate your getting the advantage of this learning through continued patronage. Thank you once again. other customers. As we briskly moved into the Retail sector, We have employed, the rst of its kind - BIG we found that Reducing Pilferage was the DATA learning in Pilferage Management. key challenge which every retailer or warehousing company wanted solved. The advantage of this to our customers is immense and leaves behind the obvious Sources estimate that Internal/Employee limitations of self-learning by customers Pilferage is approximately 45% and through in-house measures. External/Shoplifting Pilferage accounts for 31% and is growing. Pilferage – Let’s tackle the bull by its horns! With help of some prominent retailers and Warm Regards, warehousing organisations, we devised a Techno-Consultative solution that dramatically Sunil R. Udupa reduces Pilferages. Through our various Managing Director implementations, we have found new and [email protected] innovative ways which employees usually adopt to skim the companies. These are many ingenious ways in which a skilled shoplifter employs to steal.1

CONTENTS Cover Story 03Inventory Theft: Taking the bull by the horns Know How 07 08Partnering with restaurant owners to protect 10 their hard earned money Case Studies The Beer Café Enrich Salons And Academy Product Updates ACTISHRINK MANAGE A Little Wisdom 11Shoplifters are robbing you blind!ATM Burglary Incident Report 13 April 2015 – March 2016 Case Study 14 15 Punjab National Bank 19 As We Were Saying... Sandhya Mohanan Rohan Sadamast Ashok Kumar Events & NewsAn all-in-all update about Securens in the last few monthsThe Securens Superwoman: 20 Minal Shah Partner News 21The First Make In India Addressable Fire Alarm Panel! 2

ACTIVEDETERRENCE NEWS COVER STORY Inventory Theft: Taking The Bull By The Horns The logistics industry has grown dramatically in the past few years and unfortunately inventory loss has also kept up a brisk pace. Many companies believe that theft is an unavoidable cost of doing business. A billion dollar Black Market is thriving, thanks to the Inventory Theft. This is undoubtedly the ‘Number One’ problem faced by any company that owns warehouses. THE MAGNITUDE OF LOSSES IN USD BILLIONSAccording to sources, Employee/Internal Theft 15.9 45%almost 45% of your Shoplifting/External Theft 10.9 31%losses are attributedto employee thefts. Administrative Errors 4.9 14% 6% 3 Undened 2.1 4% 15 20 Vendor Fraud 1.4 05 10 One of the key reasons of Pilferages is that organisations have relied mostly on ineffective manual security guards that get comprised within months of their employment. Installing CCTVs Denitely Do Not Stop Intentional Theft! Most organisations spend a tidy sum on installing state-of-the-art cameras with high-end features that become a piece of decoration within a few months. A regular and habitual thieving employee can easily tamper with it. This tampering is not detected till a huge Pilferage occurs and in the end, you find that the videos of a particular time and date are unavailable. Various studies have shown that CCTVs do not even intimidate dishonest employees, unless the premises are monitored LIVE.

ACTIVE DETERRENCE NEWSOne of the key reasons of Pilferages is that organisations have relied mostly on ineffective manual securityguards that get comprised within months of their employment.Installing CCTVs Denitely Do Not Stop Intentional Theft!Most organisations spend a tidy sum on installing state-of-the-art cameras with high-end features thatbecome a piece of decoration within a few months. A regular and habitual thieving employee can easilytamper with it. Employee thefts hurt your bottom line.This tampering is not detected till a huge Pilferage occur and in the end you find thatthe videos of a particular time and dateare unavailable.Various studies have shown that CCTVs do not even intimidate dishonest employees, unless the premisesare monitored LIVE.Guards Cannot Stop Serious Theft!Guards change from time to time. Training provided to them for detecting theft is inadequate. Guards canonly be in one place at a time. Guards are human and have often been easily compromised by intentional 4

ACTIVEDETERRENCE NEWSE-Surveillance not only collaboration or by befriending. Every single Loss Prevention is the key. Loss prevention measuresdetects, but also Prevention Head is aware of this and still a large must be put in place. The basic rule of Lossdeters Pilferages. number of Guards are employed round the clock. Prevention is implementing a proactive approach rather than ‘After The Fact’ forensic investigation. Guarding is not only inefficient, but also extremely expensive when compared to a credible, efficient & LIVE E-Surveillance is known to be the most reliable technology solution that has been proven effective means to not only detect, but also to dramatically reduce Pilferages. deter Pilferages. Alarm Systems Do Not Prevent With LIVE E-Surveillance and 2-Way Audio, all your Pilferage! cameras will be watched remotely 24/7. Any tampering or misdoing will be detected Alarm Systems are designed to protect immediately and actions will be taken promptly. distribution centres from breaking and entry and not internal theft. When a facility is in operation, The huge benefit of savings from reduced the Alarm Systems are deactivated, thereby Pilferages, coupled with the considerable making them unable to prevent Pilferages. Also, amount of savings, by reducing your inefficient the Alarm Systems are turned off when any guard force will be more than enough pay for a dishonesty takes place. LIVE E-Surveillance solution. The Result The employees would be fully aware that they are being watched remotely. The LIVE A Double Whammy effect on the bottom line. monitoring along with 2-Way audio warnings for First, a considerable increase in guarding costs suspicious conditions from the Command Centre and Second, high recurrent losses due to will reinforce the fact that they are being Pilferages. ACTIVELY WATCHED. Prevent Pilferage Before It Happens.5

ACTIVE DETERRENCE NEWSCUSTOMER SPEAK“We started working with the team of Securens Systems Pvt. Ltd with an aim to detect 100% Intrusion “What we appreciatewith the help of Alert Based Monitoring services in all our warehouses. We were thrilled when it helped most about workingus achieve this target by 100% and ensured that our warehouses are secured. Also, it was beyond our with Securens is theirExpectation in Cost Saving and we were astonished by speed with which we accomplished our goal. presence in theWhat we appreciate most about working with Securens is their presence even in the remotest locations remotest locations forfor providing installation support and after-sales services. Securens is the Leading Technology Provider providing installationin the domain of Electronics Services in India. support and after-I wish success to the entire Securens Team.” sales services.\"Warm regards,Anand ChandraExecutive Director,Arya Collateral Warehousing Services (P) Ltd. 6

ACTIVEDETERRENCE NEWS KNOW HOW Partnering with Restaurant Owners to protect their hard earned moneyVideo monitoring and Employee theft accounts for nearly 75% of and basic attention to detail. E-Surveillance insurveillance systems restaurant industry losses, or approximately 4% QSR must be implemented in two rings – Innerare always the best of their annual sales. This has a significant impact Ring and Outer Ring. The inner ring protects themeans of securing and on their bottom line, especially in QSRs where the store’s interiors. This means installingprotecting a QSR profit margins are wafer thin. surveillance cameras, alarm systems, and alsopremise. Not only can having a well-concealed panic button for securitythey provide crucial The QSR industry has three basic problems – alerts during store working hours. The outer ringevidence should a Missing deposits, missing food and violence involves making sure that the cameras aresecurity breach occur, against employees by customers. installed at the entrance, parking lots and at allbut most importantly, places which are essential and also that there areoffer surveillance The issue of missing deposits is a significant adequate outside lighting in all spaces and thatcameras and off-site problem in this industry. They can account to the warning signs are prominent.monitoring are almost 4% of their annual sales.  signicant deterrents to Video monitoring and surveillance systemspotential criminals. If you are thinking, “I would never let this happen are always the best means of securing and in my restaurant,” think again. According to the protecting QSR premises. Not only can they 1999 “Survey of Restaurant and Fast Food provide crucial evidence should a security breach Employees,” by the National Food Service Security occur, but most importantly, offer surveillance Council, an average employee steals about $218 cameras and off-site monitoring which are worth of merchandise each year. Multiply this with deterrents to potential criminals. the number of employees you have and the number will blow your mind. Key components of an E-Surveillance program should include: A QSR owner began noticing small amounts of food missing from his restaurant. It was nothing ⦁ Adequate Cameras covering the interior of more than a few beverages or a fraction of food, the outlet but enough to make him complain to the authorities. After they set up a surveillance ⦁ Cameras covering all cash counters equipment, the owner was surprised to discover the thief who was none other than his most ⦁ Mikes to record conversation at cash counters trusted employee. A month later, when the losses were totaled, it amounted to anywhere between ⦁ Cameras covering the entrance and parking lot $20,000 and $30,000. ⦁ Intrusion Detection System with Panic Buttons, The need to implement a solution to curb Smoke Sensors, Backdoor Alarms and Motion violence and theft in QSRs is particularly Detectors to protect from burglary significant since they operate late nights, with mostly cash based sales. The QSR Management ⦁ Use of timer lock safes and smart safes. must install proper measures to protect their employees from harm. If this is missing, the legal ⦁ A prominent warning sign, “You are Under LIVE implications and the ensuing reputation loss can Video surveillance.” crush the brand image.  Conclusion QSRs often make huge investments in their When installed properly, a surveillance system back-end systems, but they neglect to invest in will also tie into the burglar alarm system, fire their surveillance systems that protect their hard system, the refrigeration, electronically managed earned profits. With all this in mind, ‘Preventing equipment and will also check the implementation Employee Theft Before It Happens’, might be of brand SOPs of every outlet.  This will the best strategy despite initial prevention costs. immensely help in operations as well.  Keeping quickserve locations safe and secure The cost of a surveillance system will never be a requires the right mix of cutting-edge technology cost – It will be a prudent investment to protect bottom line.7

ACTIVE DETERRENCE NEWSCASE STUDIES brand experience that was further delivered Within a month’s time, consistently across all outlets with the management saw Partnering With The Beer Café In immense success. Their Spectacular Success Story. The value provided by Securens’ signicant value ACTIHYGIENE was acknowledged to be addition in delivering The Beer Café is India’s largest, fastest and most critical in ensuring the delivery of brand the brand experience awarded alcoholic beverage chain, the only café in experience and now it has become a part India with a range of 50 varieties of beer, from of each and every Beer Café outlet from that was further across 17 countries in the world and the largest its commencement. delivered consistently collection of draught beers to spoil one for choice. across all outlets with Rahul Singh Bestowed with prestigious awards such as the Founder & CEO, The Beer Café. immense success. Images Coca Cola Golden Spoon Award, Indian “The concept was to introduce a Restaurant Congress and Awards, Times Food & friendly neighbourhood place that 8 Nightlife Awards and ET Now Business & Service allows young adult consumers to Excellence Award, the consumer and industry has meet over a pint and enjoy recognised this concept as a blockbuster. some cheer! The Need In F & B industry, service and We are extremely quality conscious and are cleanliness are the most important fanatic about the Brand Experience in each factors that can make or break the and every outlet - a key requirement for us. brand. We were keen to find a system We wanted a system where we can be assured that could help us check these of delivering the stated Brand Experience at parameters on a daily basis. every outlet. The ACTIHYGIENE solution from Securens made it possible. We could With 35+ outlets, The Beer Café has become a hot test these attributes every day, even favourite with the city’s youth who are seeking to twice a day, ensuring consistent quality have a gala time! in all our outlets. Approach We are appeased with the services of Securens visited The Beer Café to understand the Securens and would recommend it to experience they wanted to ensure at their outlets. fellow restaurateurs.” We had a discussion with them on the various key checkpoints. Armed with this information, Securens Team visited its various outlets to design a surveillance system that would capture all the areas of the outlets that are required for checking the SOPs. A standard surveillance design was formulated for the outlets along with Brand Check Parameters. On each site going LIVE, the Securens Brand Monitoring Executives checked each outlet against the list of Brand SOPs twice a day, every day. Impact and Advantage Within a month’s time, the management saw significant value addition in delivering the

ACTIVEDETERRENCE NEWSSurveillance equipment ACTICARE Resolves Enrich’s Vikram Bhatt,in every outlet of Enrich Operational Challenge. Founder, Enrich Salon.is now sure to be “We are a steadily growingworking. Enrich has emerged as Mumbai’s largest organisation that is known to provideIt has a single point of unisex salon chain, with branches in Ahmedabad, quality experience.contact for their Bengaluru and Pune. Last year they doubledmaintenance needs & their number of salons. In their industry, they We had installed cameras in our everytheir operational are known for their focus on training, customer outlet. However, we needed onechallenges were satisfaction, service consistency and organisation to maintain them insteadcompletely quality standards. of different vendors, across differentresolved using outlets. We also wanted to be sure thatSecurens' ACTICARE. The Need our investments in CCTVs are With 50+ outlets that have become synonymous protected and that they should be with salon quality, the emphasis on quality across working every day and Securens’ all segments can be seen at Enrich.  ACTICARE gave us exactly that. They not only maintain all our CCTVs, We needed a single organisation to maintain our but also check its health every day surveillance equipment across India. This would along with a SOP check in each outlet. reduce our operational challenges when dealing with multitude of vendors. We are very satisfied with the services of Securens and would happily Approach recommend them.” Securens visited some of their outlets to understand the current setup. The Securens team then came out with a solution which integrated the existing cameras and DVRs of the outlets of Enrich with Securens system and then connected the same to the command centre. On each site going LIVE, Securens performed health check-up of the cameras and DVRs installed in every outlet twice a day, daily. This took care of the key challenge of Enrich Salon’s Executive team. Impact and Advantage Every surveillance equipment in each outlet is now tested and working. Enrich has a single point of contact for all their maintenance needs. The operational challenges of Enrich were completely resolved using Securens ACTICARE.9

ACTIVE DETERRENCE NEWSPRODUCT UPDATESACTISHRINK MANAGE thereby aiding retail outlets and warehouses to Securens keep Pilferage at bay. In order to do so, Securens ACTISHRINK(Preventing Shrinkage in warehouses, retail follows a stringent process: MANAGE is aoutlets & stores) wholesome service ⦁ Basis the study results and expert that’s designed toReduce Shrinkages Dramatically understanding, CCTVs are installed in strategic reduce Pilferages in locations to cover the suspected areas of retail outlets andOne of the key challenges the retail industry and Pilferages. The number of cameras and warehouses.warehouses face today are lack of Information monitoring executives are over engineered It has a consultativeand Awareness about the health and status of approach that’sthe CCTVs installed in their premises. ⦁ These CCTVs are connected to Securens tailor-made for each Central Command Centre, where another teamThis results in drastic, uncontrolled and ever- of experts trained to detect Pilferages monitor Retail Outletincreasing Pilferages, a security risk they can't the premises like a hawk and Warehouse.afford to take. Hence, a need for an effectivesolution that curtails and resolves this serious ⦁ During the first month, Securens only detectssecurity risk. Pilferages, it does not stop them. This is because, in this phase Securens is detectingSecurens ACTISHRINK MANAGE is a and understanding the various means in whichwholesome service that’s designed to reduce Pilferages occur in your premises, how it is done,Pilferages in retail outlets and warehouses. its various methods, areas from where they occur,Reducing the security risk down to zero, Securens unhealthy collaborations if any and proceduralACTISHRINK MANAGE has a consultative lapses if any etcapproach that’s tailor-made for each retail outletand warehouse. An expert understanding and ⦁ At the end of this process which lasts for astudy on the existing surveillance measures and month, Securens presents various ways in whichprocedures are the basis of the implementation of Pilferages occur in each Retail Outlet and aSecurens ACTISHRINK MANAGE. solution to combat it, both electronic and procedural. The outcome is an action plan thatSecurens ACTISHRINK MANAGE believes in results in dramatic reduction of Pilferagesgetting to the root of the problem and resolving it, 10

ACTIVEDETERRENCE NEWS A LITTLE WISDOM Shoplifters are Robbing You Blind!With E-Surveillance, Being a brick-and-mortar retailer with stiff ⦁ Many shoplifters buy and steal merchandise ineyes are watching competition from e-commerce sites, the last the same visit.every part of the store thing you would want is to lose your salesall the time. It is very to shoplifters. ⦁ Shoplifters steal an average of 1.6 timeseconomical when you per week.consider the number of Indian retailers reported the highest loss ofoor supervisors you stocks to theft in the world, for the fifth year in a ⦁ They rob when the security is very lax.require to watch every row in 2011, with about half of the loss attributed ⦁ They rob when there are not many people oninch of the shop. to shoplifting by customers. the floor especially employees. Hence lunchtime The biggest contributor to losses was thefts by is a big risk time. customers, accounting for 47.6% of the total, ⦁ They are not deterred by cameras. followed by employee pilferage at 25.5%. Shoplifting Techniques Two types of Shoplifting ⦁ Using hiding tools: Books, magazines and There are two types of shoplifting – Organised Retail Theft and Opportunistic Theft. Organised newspapers are used to conceal robbed items. Retail Theft is the work of shoplifting gangs, who ⦁ Layering: Layered clothing under the worn typically target bigger retailers with low security systems. Opportunistic shoplifters are people who jacket is quite a usual mode of robbing cloths. don’t plan to steal something, but spot an ⦁ The undergarment technique: Undergarments opportunity and then decide to rob the item. Nearly 3/4th of shoplifting events fall into changed in dressing room is a rampant type opportunistic category. of robbery. ⦁ Padding: Stuffing other items inside pockets of Shoplifting Facts cloths that they buy. ⦁ Juveniles and Professionals come in gangs, they ⦁ Using children: Professionals use children to hide items in their pockets. use diversionary tactics like picking an argument ⦁ Hiding: Hiding items in their sleeve or inside or even fainting when others calmly rob. trousers or skirts. ⦁ Simply wearing: Just wearing it and walking out. Shoes, shirts, ties etc.11

ACTIVE DETERRENCE NEWSThe Impact of Shoplifting for a Small nervous hands are frequent clues Securens has beenMargin Business ⦁ Keep a watchful eye on people who are providing high qualityThe theft of a Rs. 200 cloth item store, operating just wandering around the storeon a 10% margin requires the sale of Rs. 2000 ⦁ Be on the lookout for people who are wearing E-Surveillance toin merchandise to make up for the loss. detect and deter unusually bulky clothing or entering the store shoplifting and suchGrocery stores and others operating on low carrying large packages, big purses, or similar thefts. Withmargins of 1% must sell Rs. 30,000 in shopping bags this solution, you willmerchandise, just to cover the cost of a ⦁ Be wary of distracting situations. Professionals not only save a greatRs. 300 item. often work in pairs - one distracts the employee deal on cost of guards, while the other shoplifts but will also savePrevention is always better and cheaper ⦁ When showing items to a customer, avoid placing considerable amountThe National Association for Shoplifting more than one valuable item on the counter at of money lost fromPrevention says, “More than $35 million worth a timeof goods are stolen from retailers every day. ⦁ Never leave display cases unlocked shoplifting.And while all businesses are susceptible to A double savings inshoplifting, some — like clothing, book and ⦁ Do not allow customers to take more than onejewellery sellers are more so. article of clothing into a dressing room at a time ONE solution!While security cameras can help identify suspects ⦁ Keep small items of high value under lock orafter a theft occurs, there’s plenty a retailer can behind the counterdo to prevent shoplifting from happening in thefirst place. ⦁ Have a floor supervisorUsing E-Surveillance as an effective tool ⦁ Use mirrors to check unattended areasE-Surveillance is the most effective tool that cannot only detect, but also prevent shoplifting. ⦁ Double-check merchandise, like purses and baskets that can be used to store and stealCameras are installed to cover all areas of the additional items. Even if you’ve got a customerstore. These cameras are then connected to a making a purchase, there’s still the chance ancentral monitoring station.  Executives at the extra item or two end up insidecentral monitoring station view every part of thestore to detect suspicious activity.  Once it is ⦁ Implement bag-check policydetected, a message will be given to the in-housesecurity guard to approach the customer and ⦁ Place your checkout, so that customers musthandle the person. pass it while exitingWith E-Surveillance, there are eyes watching ⦁ Place prominent “You are under Surveillance”|every part of the store all the time. It is very notices all across the store floor and at exits andeconomical when you consider the number of entry gatesfloor supervisors you require to watch every inchof the shop. The E-Surveillance can be coupled In Conclusionwith 2-way audio system to warn the person that While it may not be possible to completelyhe is being watched. eliminate shoplifting, you can certainly make it more difficult for potential thieves to rob you.Based on its irrefutable results, E-Surveillancehas considerable reduced Shoplifting and is Securens has been providing high qualityconsidered one of the best ways to prevent it. E-Surveillance to detect and deter shoplifting and such similar thefts. The cost is now an investmentOther Do’s and Don’ts to reduce Shoplifting towards saving! With this solution, you will not⦁ Greet customers as they enter the store. only save a great deal on cost of guards, but will also save considerable amount of money lost from Courtesy and attention are good for business shoplifting.  A double savings in one solution!  and bad for the shoplifter. Shoplifters The ROI can be seen from the very first month shun attention onwards! The solution is provided in OPEX model⦁ Watch the customer. Darting eyes and and is balance sheet friendly.  If you are interested to save money, please email us at [email protected] 12

ACTIVEDETERRENCE NEWS ATM BURGLARY INCIDENT REPORT April 2015 – March 2016 Arunachal Pradesh Sikkim Nagaland Tripura Manipur Mizoram Top ATM Burglary Affected Cities* Cities Incidents Delhi 44 Mumbai 27 Pune 25 Patna 10 61 - 80 Kolkata 08 41 -60 21-40 Dehradun 08 01-20 0 Chennai 08 Total Incidents: 355# Jalandhar 0813 Gurgaon 08 Hyderabad 08 As per our findings from Various Newspaper Reports

ACTIVE DETERRENCE NEWSCASE STUDYPunjab National Bank adopts The Impact & Advantage Securens introducedSecurens ‘Active Deterrence’ to Among the salient benefits accrued by the Bank, ‘Active Deterrence’ toprevent ATM burglary at Lower the key ones are listed below: Punjab National BankOperational Costs ⦁ Reduction of expenses on guarding by 1/5th the where an attemptedPunjab National Bank, India’s first Swadeshi existing amount burglary or re andBank, commenced its operations on April 12, 1895 ⦁ 90% reduction in false alerts: With this, the smoke alerts werefrom Lahore, with an authorised capital of ` 2 lac detected instantly on aand a working capital of ` 20,000. efforts and time spent on attending to the false real-time basis and calls largely reduced actions were takenThe Need ⦁ On demand video clip availability: Bank was actively preventingPunjab National Bank since long has been able to reduce the ‘time to acquire’ a video them from happening.employing security guards and standalone for forensics, largely due to centralAlarm Panels to take care of their ATM security video pull facility 14on a 24x7 basis. But with the ever increasingcount of ATMs and lack of trained Security Raman kant,resource, it started feeling the pinch. Moreover, Assistant General Manager,the increasing ATM network also increased the Punjab National Bankoperational cost exponentially, making ATM “We are very much satisfied with theUptime imperative to get the most out of services provided by Securens.  In fact,the expenses. due to the prompt and timely action taken by the Securens team, our BankThe bank had an identified need of increasing could save many theft attempts/fireoperational efficiency, by reduction in effort and incidents etc.monies spent to up-keep inefficient guarding andfalse alerts arising out standalone alarm panels. The other positive thing about Securens is that, they are very flexibleThe Approach in extending the services andSecurens visited the ATM Team of Punjab improving their product as per theNational Bank to understand the various feedback given by the Bank during ourparameters defined for ATMs, which are key discussions held with their Seniorto Security and Monitoring. Armed with this Management.”information and knowledge, Securens Teamvisited its various ATMs to design a surveillancesystem that would capture all the areas of ATMsthat are required to enable maximum security.A standard surveillance design for ATMs wasformulated. A proposal was made that includedSupply, Installation and Maintenance of theseequipment at a monthly service cost.Securens introduced ‘Active Deterrence’ toPunjab National Bank where an attemptedburglary or fire and smoke alerts were detectedinstantly on a real-time basis and actions weretaken immediately to deter the crime or preventdamage to the assets within a few minutes.The solution, unlike earlier systems, was notonly alerting, but was also actively preventing acrime from happening.

ACTIVEDETERRENCE NEWS AS WE WERE SAYING... Securens Together We Grow StrongerIt is OUR PEOPLE that Securens is like a  ‘The Deck of Cards’, a 400+ candidates so far through Video Interviewsmake Securens an multitude of young  people (average age of 24 and Open Public Links on the Internet!extraordinary ‘Deck of years) in different roles, coming from remote Cards’. Our HR team parts of India, learning and working together as Securens has won an Award in the Categorydoes a superlative job a complete set to achieve our Vision. “Best use of Technology in Recruitment” from HRof Attracting, Nurturing Tech (The future of world at work) hosted by Worldand Championing this It is OUR PEOPLE that make Securens an HRD Congress for an innovative use of technologyhigh-performing, highly extraordinary ‘Deck of Cards’. Our HR team does through internet based open public video interviewENGAGED Team a superlative job of Attracting, Nurturing and link and use of social media amongst leadingcalled Securens. Championing this high-performing, highly Indian and global companies. ENGAGED Team. We empower our engineers across India to In 2015, our Human Resources helped unleash share business ideas through our Idea Generation an environment of high engagement, learning, Initiative. Till date, 490 + employees across innovation, creativity, communication and India have shared their opinions through an togetherness. We achieved a 3.92 on an overall 5 employee opinion survey communicated via point rating scale on our ESAT survey and an emails and mobile phones. We communicate and attrition rate of less than 4%. Last year, we hired engage with our employees through LinkedIn 350+ people into our organisation, growing into a and Facebook. 500+ headcount spread across 18 states of India. We clocked 100 + hrs of skill-based training in With the innovative use of Video Interviews, just 1 year through our Hands-On-Learning we have taken job opportunities to the young approach in our in-house skill school ‘Pathshala’. professionals across remote parts of India.  We’ve celebrated ‘Bring Your Kids to Work Day’ and Applicants/candidates could appear for an ‘International Women’s Day’ – a testimony to the interview over the phone or PC/laptop at an great work done by all women here. Our in-house internet usage cost of ` 50. We have interviewed CSR team had organised relief resources last year, for those who suffered due to natural disasters like Nepal Earthquake and Chennai Flood Disasters. We infuse fun into our work life through many engaging and entertaining events like Box Cricket Match, Yoga Sessions, Festival Celebrations, Painting Competition, Selfie days and many more. In 2016, our focus is on unleashing the TALENT  of our employees. We are now focussing on building cross functional teams, ‘Circles’ - Our new operating system for our Organisational Architecture, which will support and drive the next level of growth in Securens. For us, this is just the beginning of our journey towards becoming India’s “Most Valued E-Surveillance Company” by the year 2020! Sandhya Mohanan, General Manager – Human Resources.15

ACTIVE DETERRENCE NEWS1234567891 Securens employees having fun under the sun during the Box Cricket Match. 162 Proud match winners flaunt their Trophy.3 Securens employees celebrate their love for their country during Independence Day.4 Cheerful employees celebrate Onam with joy and enthusiasm.5 Securens employees decorate their office with lights of happiness, love and togetherness during Diwali.6 The spirit of Diwali celebration turned out to be colorful & bright at Securens.7 Hawaii came down to Securens when women employees celebrated Hawaiian day in Office.8 The festival spirit was celebrated to the fullest at their Christmas celebration Party in Securens.9 On Women's Day, Securens MD and other Heads treated the women employees, bringing a wide smile on their faces.

ACTIVEDETERRENCE NEWS E-surveillance - A Panoramic ViewIn our current capacity, The word Surveillance comes from a French Our endeavour is to live up to our company’swe monitor 14,000 sites phrase for ‘watching over’. mission statement, which also happens to beacross Pan India our monitoring mission statement as well:through our monitoring The purpose of Surveillance is to monitor the “Prevent Crime Before It Happens.”command centre. Our activities, actions, behaviour or other changingpreeminent stature is information, usually of people for the purpose We have a highly competent & professionallythat, we have a client of Influencing, Managing, Directing or Protecting trained central monitoring executives, whobase that include ATMs, its premises or human life. are exclusively trained to detect suspects,ATMs/Branches with catastrophes and take timely corrective actionTop Indian Banks This can include observation from a distance in preventing crime.and Retailers. by the means of electronic equipment (such as CCTV cameras, MIC, Siren & Speaker) or In our current capacity, we monitor 14,000 interception of electronically transmitted sites across Pan India through our monitoring information and it can include simple, command centre. relatively no-or low-technology methods such as human intelligence. The preeminent stature of Securens is that, we have a client base which includes Surveillance is used by various segments for ATMs/Branches with Top Banks and Top intelligence gathering, the prevention of crime, entrenched Retailers in India. the protection of a process, person, group or object or for the investigation of crime. Active Deterrence, our signature Intrusion Alarm Solution, integrated with At Securens, we provide state-of-the-art Video Verification and 2-Way Audio is used to command centre with 5th generation technology, deter innumerable burglary attempts to the where we monitor sectors such as Banking, absolute delight of our customers. Food and Beverage, Retail and Logistics 24/7/365. Our Health Care Solution checks the health of the CCTVs & DVRs twice a day, with a real time maintenance team on field to have them rectified within the stipulated timeline. ACTIHYGIENE helps the customer to maintain their SOP’s within their store, outlet, warehouse or commissaries. The Securens monitoring command centre breathes and contributes to be India’s most valued E-Surveillance company by the year 2020. Rohan Sadamast, Assistant General Manager – Monitoring Operations & Service Delivery.17

ACTIVE DETERRENCE NEWSEmbracing Green Technologies result-oriented services to our customers, our innovation team lays an impetus on introducing ‘Green’ initiatives by harnessing technology. ACTIINFRA, an energy management service helps our customers optimise their energy consumption. This reduces costs for them and facilitates the conservation of energy.Green Initiatives are essential to our We offer our services along with a specially Besides providingcustomers and society at large. designed ‘Solar Energy System’ which will unique and result- sustain the E- Surveillance system up to oriented services toThere is a very famous proverb “Necessity is the 20-24 hrs. our customers, ourmother of invention,” which means, when the innovation team laysneed for something becomes essential, you are This solution was first introduced by Securensforced to find ways of achieving it. to address various challenges faced by our an impetus on customers in their day-to-day operations. introducing ‘Green’Today, the requirements of Customers are Today, Securens helps major Brands in Banks,changing rapidly, there are many newer Retail and Warehouses to manage their initiatives bytechnologies available in the market. The entire harnessing technology.E-Surveillance space has become very exciting.But as we know, that due to insufficient powergeneration plants in India, most Rural Areas donot have sufficient power resource. And due tolack of electricity, most of our rural customershave to depend upon ‘Manned Guarding’ forthe safety and security of their infrastructure,which is very expensive and inefficient instopping Pilferages and also most of them areuntrained and unqualified.At Securens, we take care of all these pain areas E- Surveillance to reduce their Operational Costsby offering our value added propositions, thus and increase Productivity.ensuring them a worry-free focus only on theircore business functions, leaving the surveillance Ashok Kumar,part on us. Besides providing unique and Senior Manager – Pre Sales. 18

ACTIVEDETERRENCE NEWS EVENTS & NEWS EVENTS Securens participated in Urban Co-operative Banking Summit 2016, Gujarat. We showcased our various products like ACTICARE and ACTIDETER at our stall. We were also an active participant in the panel discussion. Securens participated in the Confederation Of Atm Industry (CATMi) on 26th April, 2016. Securens showcased its various products like ACTICARE and ACTIDETER to a huge number of representatives from ATM Manufacturing & Outsourcing Companies, White Label ATM Operators and Payment Services Companies etc. of India. NEWS In an interview with 'Storai', CMD Our CEO Manoj Nair shared his Sunil R. Udupa explained the many outlook and vision on ATM security benefits of Securens' 5th Generation in an interview at CATMi, published E-Surveillance System. in Digit.19

ACTIVE DETERRENCE NEWSTHE SECURENS SUPERWOMAN:Minal Shah“Good timber does not grow with ease. The spending her money on herself, but her sense of It is a great feelingstronger the wind, the stronger the trees.” responsibility holds her back and makes her use when someone the money wisely.This quote truly encompasses the fighting spirit appreciates yourof one of our extremely dedicated resource ‘Minal She says, “Every drop counts.” Today’s savings will efforts. It was aShah’. Her calm and serene demeanour and lovely culminate into tomorrow’s treasures. Dresses and euphoric momentsmile does not give a slight hint of all the luxuries can wait, but this time and the way I can when Mr. Sunil Udupastruggles she has gone through and the tenacious support my parents now will never come back. once said in front ofefforts she puts in every day at workplace and After all there is no better feeling than seeing my team that, “I havehome. The task of writing this human interest happiness in my parents eyes who are the sole never seen anyonebased article in this newsletter, came as an reason of my existence. I love them so much. maintain book ofopportunity of having a glimpse and an interesting I am proud that I have been able to help them all entries the waytête-à-tête with Minal. Those 30 minutes of by myself and that I have never found the need toconversation with her were my life’s most reach out for help from anyone.” Minal does.”inspiring moment. It is amazing to see a girl who seems to have left 20Minal comes from a family with a humble financial adolescence at bay and just entered the fascinatingstatus. Her dad had to leave his job in 2011 due world of youth, saying something so profound andto reduction in force at his workplace. Minal’s with so much maturity. She hardly gets 6 hours ofmom is a housewife and her sister is married. peaceful slumber, but no complaints. “All three ofAt that juncture, in a very young age, Minal had us are like the wheels of a 3-wheeler vehicle. Not ato take up the financial responsibilities on her single wheel can go out of place,” says Minal with aslender shoulders. chuckle in her voice.She not only works in our organisation as a full On questioning about her best moment attime employee, but after she reaches home, she Securens, she quips, “A learning that I havehelps her dad handle the small business he has imbibed from my mother and sister, is to give 100%recently started. honesty and sincerity at work. I have always tried to maintain our book of entries the way I would likeAlong with that, she also supports her mom in to do it for my own business. Not a single pennyher household chores. Usually girls of her age are should go waste. It is a great feeling whenmore likely to indulge and squander their money someone appreciates your efforts. It was aand time in fashion, social networking sites and euphoric moment when Mr. Sunil Udupa once saidparties. Whereas, she has no time to waste. She in front of my team that, I have never seen anyonecontributes most of her earnings in sustaining maintain book of entries the way Minal does.”her dad’s business and fulfilling household needs.There have been times when she feels like Sometimes when they manage to get some free time from their roller coaster schedule, she and her parents introspect on how they worked together slowly and steadily to bid adieu to their hard times. These thoughts give her parents immense satisfaction and joy and fills their hearts with pride for their daughter, who has proved to be the ‘SON’ of their family or rather, the ‘SUN’ of their family. A daughter, whose sunshine has wiped off the darkness of adversity and despair and brought the brightness of happiness and hope in their lives. “Hardships often prepare ordinary people for an extraordinary destiny.” Way to go girl! Hats off to YOU Minal. As shared with Debosmita Ghoshal, Sr. Manager Wellness.

ACTIVEDETERRENCE NEWS PARTNER NEWS The First Make In India Addressable Fire Alarm Panel!Taking the Govt. Vighnaharta Apollo Addressable Fire connectivity, which can take care of your mostinitiative to promote Alarm Panel complex connectivity requirements. Our panels‘Make in India,’ these adhere to the strictest compliance norms ofaddressable control Fires are accidents that occur most frequently in ISO 7240 – 2 (EN54 - 2).panels are the rst to India. Proper fire safety equipment go a long waybe designed, developed in preventing major fire accidents. Most of the premises do not have a fireand manufactured officer. Generally security guards attend the firein India. New and renovation projects need to be designed, alarm. Since the displays are in regional languages, incorporating efficient, cost effective, passive and it will be easier for them to attend the emergency. 21 automatic fire protection systems, that are crucial Also SMS alerts will communicate the emergency in detecting, containing and controlling fire in its to the managerial staff. early stages. Considering the features that the panel provides, We at Vighnaharta have launched our Addressable it is a true value for money for the user. Fire Alarm Panels that are manufactured in a Joint Venture with Apollo Fire Detectors of UK. Some salient features of the panel: Taking the Govt. initiative to promote ‘Make in ⦁ Hybrid Panel : Conventional + Addressable India,’ these addressable control panels are the ⦁ Easy configuration by using a USB port first to be designed, developed and manufactured in India. Also, these panels are the first to be that’s directly connected to Laptop/PC launched anywhere in the world with Indian ⦁ RS485 MODBUS RTU port provided for Language displays. IBMS or SCADA This Addressable Fire Alarm Panel is the next ⦁ Networkable up to 16 Panels step/upgrade from conventional fire panels, with ⦁ Extended loop current of 500mA. the added feature of being able to pinpoint the exact conductor and location of the fire. It will Can support 30 Sounders provide you with the information about individual ⦁ Multilingual LCD Display: Unicode detectors in the system. You can label different detectors on the Addressable Fire Alarm Panel supported. Supports Hindi, Marathi, system to allow for easy identification in the event Tamil, Telugu, Kannada, Arabic etc of an emergency. This is for smarter operations ⦁ Flashing LED support for Xp95 and a higher level of security. ⦁ ISO 7240-2, EN54-2 Compliant ⦁ Widest Supply Voltage Range 180V to The Addressable Fire Alarm Panel can 270V AC, 50Hz intelligently communicate with a wide variety of detectors and devices such as Heat Detector, Options: Ionization Detector, Sounders, Beacons and ⦁ Built-in GSM/GPRS SIM Interface. Indicators etc. Can send SMS to connect to Vighnaharta Apollo Panels are networkable Monitoring Station panels with IP, SM/GPRS/3G/4G/RS485 Modbus ⦁ Connectivity to Central Monitoring Station, using Contact ID, SIA Dc09   Ravindra Gokhale, BU-Head, Fire Department.



OUR PRODUCTS TM Securens Systems Pvt. Ltd.Prevent crime before it happens 3rd floor, B-Wing, Greenscape Technocity, Plot No. X-4/1 & X-4/2, Mahape, Navi Mumbai – 400 701 +91 22 6179 9400 [email protected] www.securens.in CIN-U74999MH2011PTC225609