Grand Oasis Palm (EN)

GRAND OASIS PALM THE FAMILY RESORT GRAND ALL INCLUSIVE CANCUN MEXICO

GRAND OASIS PALM CERTIFICATIONS BY CRISTAL INTERNATIONAL STANDARDS Oasis Hotels & Resorts has the advisory and certifications of Cristal International Standards®: cristalstandards.com COVID-19 POSI Check Certification to prevent the spread of infection. Features the measures recommended by the main international organizations (WHO, WTTC, and EPA). * POSI: Prevention of the Spread of Infection Audit Protocol. Certificaciones Cristal International Standards® to verify the hygiene and sanitization of rooms, in addition to the back-of-the-house protocols. OTHER OASIS HOTELS & RESORTS CERTIFICATIONS: 2 ALL INCLUSIVE RESORT

ALL INCLUSIVE RESORT BE FREE, STAY SAFE 3

GRAND OASIS PALM 4 ALL INCLUSIVE RESORT

CANCUN km 0 GRAND OASIS PALM km 4.5 BONAMPAK AV. NICHUPTE LAGOON TULUM k m 4 . 5 GRAND OASIS PALM GRAND OASIS PALM 5 HIGHLIGHTS GRAND OASIS PALM 5 THE FAMILY RESORT Location Cancun hotel zone, near the Pier (port of departure • 461 rooms and suites with spectacular views and space for to Isla Mujeres) and close to the shopping malls: In addition to its excellent location overlooking a spectacular families of up to 2 adults and 3 kids. Puerto Cancún, La Isla Shopping Village and Malecón beach, this hotel boasts exciting attractions to enjoy with Las Américas family, such as the Yucatan Jurassic River, the Pirata’s Bay • Gourmet experiences, ranked in TripAdvisor’s Top 10 in adventure zone, and The Arcade videogame hall. A fantastic Cancun with 3 Grand Oasis Palm exclusive restaurants. attraction for the little ones is the KiddO Zone, a fun-filled space with colorful games and imagination, always cared for • Adults-exclusive restaurants. by a team of experts. • KiddO Zone: area with kids-exclusive attractions and family Some of the exclusive benefits of Grand Oasis Palm, are its fun zones: Yucatan Jurassic River, Pirata’s Bay Beach Club and gourmet restaurants (Grand guests), a Grand Plus premium The Arcade. service, and adults-only areas, like the renowned restaurants Careyes, Cocoa, The White Box gastrobar or Sensoria Chill • Pirate ship tour for the whole family (twice a week). Out & Spa, a calm spot, where style and relaxation meet. • Sensoria Chill Out & Spa: relaxation space for adults only, with Jacuzzis, Bali beds, and massage cabins. ALL INCLUSIVE RESORT BE FREE, STAY SAFE 5

GRAND OASIS PALM CHECK-IN & CHECK-OUT PROTOCOLS • Fully digital guest check-in available • Temperature controls through thermal cams at the hotel entrance. • New luggage sanitization technologies to apply upon guests arrival. • Receptions with wide lounge-style areas, check-in process with controlled access to avoid crowds, and safety distance signs on the floor. • Separation screens at the reception areas and use of masks for personnel. • Hydroalcoholic gel dispensers available for guests in all areas. • Express digital check-out and express check-out machines with wide space between them, available for guests. SPACE 6 ALL INCLUSIVE RESORT

OASIS PROTOCOLS GRAND OASIS PALM FOR ROOMS • We guarantee that the room has been sanitized, and has remained unoccupied 24 hours prior to the guest’s arrival. We use products registered by the Environmental Protection Agency (EPA). • Once the room has been sanitized, we place a door tag safety seal, which breaks upon the guest’s first entrance. • New operation, cleaning, and room setting standards, adapted for the total safety of our guests. • Upon arrival of our guests all in-room amenities are totally new and unsealed. • Elimination of in-room printed materials. BE FREE, STAY SAFE ALL INCLUSIVE RESORT BE FREE, STAY SAFE 7

GRAND OASIS PALM SUITES JUNIOR SUITE 8 ALL INCLUSIVE RESORT

SUITES GRAND OASIS PALM JUNIOR SUITE ALL INCLUSIVE RESORT BE FREE, STAY SAFE 9

GRAND OASIS PALM FAMILY SUITES FAMILY SUITE (TWO COMMUNICATING ROOMS) 10 ALL INCLUSIVE RESORT

FAMILY SUITES GRAND OASIS PALM COMMUNICATING ROOM WITH OCEAN VIEW OR LAGOON VIEW FAMILY SUITE: MADE UP BY TWO ROOMS, ONE JUNIOR SUITE AND A SECOND ONE THAT CAN BE THEME, OCEAN VIEW OR LAGOON VIEW ROOM. COMMUNICATING WITH THEME ROOM (SEA OR JUNGLE) FOR KIDS ALL INCLUSIVE RESORT BE FREE, STAY SAFE 11

GRAND OASIS PALM ROOMS OCEAN VIEW OCEAN VIEW 12 ALL INCLUSIVE RESORT

ROOMS GRAND OASIS PALM LAGOON VIEW ALL INCLUSIVE RESORT BE FREE, STAY SAFE 13

GRAND OASIS PALM EXCLUSIVE RESTAURANTS RESTAURANT DESCRIPTION BREAKFAST* LUNCH* DINNER* IN OUT CAREYES Mexican gourmet experience COCOA ADULTS ONLY THE WHITE BOX Mexican grill & seafood ADULTS ONLY Mediterranean gastrobar DOS LUNAS Pizza & pasta FOOD HALL AKERU Sushi American SNACKS BITES snacks SNACKS International buffet EL BUFFET *SCHEDULES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. RESERVATION REQUIRED 14 ALL INCLUSIVE RESORT

EXCLUSIVE RESTAURANTS GRAND OASIS PALM FINE DINING AWARD WORLD LUXURY RESTAURANT AWARDS WINNER 2019 MEXICAN GOURMET EXPERIENCE ADULTS ONLY TRAVELLERS’ CHOICE 2019 “BEST FINE DINING RESTAURANTS” MEDITERRANEAN GASTROBAR TRAVELLERS’ CHOICE 2019 “BEST FINE DINING RESTAURANTS” MEXICAN GRILL & SEAFOOD ADULTS ONLY ALL INCLUSIVE RESORT BE FREE, STAY SAFE 15

GRAND OASIS PALM OTHER RESTAURANTS RESTAURANT DESCRIPTION BREAKFAST* LUNCH* DINNER* IN OUT MAKI TACO SISAL EL BUFFET International buffet LOS AGAVES Tacos & tortas Kids restaurant SWEET PALM MAKI TACO Japanese - Mexican fusion TRAVELLERS’ CHOICE 2019 “BEST FINE DINING RESTAURANTS” DOS LUNAS Pizzas, pastas TERRACE & ice cream. Italian food SISAL - Seafood RESTAURANTE BAR - Burgers & snacks ISLA MUJERES Sushi & snacks by the pool & beach *SCHEDULES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. 16 ALL INCLUSIVE RESORT

OTHER RESTAURANTS GRAND OASIS PALM SWEET PALM EL BUFFET DOS LUNAS LOS AGAVES ALL INCLUSIVE RESORT BE FREE, STAY SAFE 17

GRAND OASIS PALM EXCLUSIVE BARS By Grand Oasis Palm 18 ALL INCLUSIVE RESORT

OTHER BARS GRAND OASIS PALM LOBBY SPORTS BAR ISLA MUJERES BEACH BAR LOBBY SPORTS BAR LA CANTINA SISAL BAR LOS AGAVES COFFEE & ME COFFEE & ME LA CANTINA By Oasis Palm LOS AGAVES ALL INCLUSIVE RESORT BE FREE, STAY SAFE 19

GRAND OASIS PALM OASIS PROTOCOLS FOR FOOD & BEVERAGES • Less tables in restaurants. All tables are separated considering the safety distance standards. • Digital bookings for restaurants available through the Oasis app to avoid waiting lines. Groups of 5 or more persons shall book in advance, allowing our staff to place the tables, following the safety standards. • Contactless menus available at the Oasis app or through a QR code. • New operation, setting, and table cleaning standards, adapted for the total safety of our guests. All tables and chairs will be sanitized before and after each guest. • Hydroalcoholic gel dispensers available at every food & beverages consumption center. • All food & beverages collaborators have been trained to avoid contact with food. Mandatory use of masks. SPACE 20 ALL INCLUSIVE RESORT

KIDDO ZONE GRAND OASIS PALM ALL INCLUSIVE RESORT BE FREE, STAY SAFE 21

GRAND OASIS PALM KIDDO ZONE 22 ALL INCLUSIVE RESORT

YUCATAN JURASSIC RIVER GRAND OASIS PALM A relaxing journey to the past... Let the swell of this relaxing river take you back millions of years, to the time when gigantic dinosaurs ruled the earth. ALL INCLUSIVE RESORT BE FREE, STAY SAFE 23

GRAND OASIS PALM THE ARCADE 24 ALL INCLUSIVE RESORT

SPA GRAND OASIS PALM ADULTS ONLY A SPACE FOR RESTORING HARMONY Treat yourself to a moment of absolute • CHILL-OUT AREA WITH JACUZZIS AND POOL relaxation, with the style and comfort of • MASSAGE CABINS WITH REVITALIZING TREATMENTS this adults-only zone, where you’ll forget • ADULTS-ONLY POOL stress, in spectacular facilities filled with sensorial indulgence. SPA SERVICES WITH EXTRA CHARGE ALL INCLUSIVE RESORT BE FREE, STAY SAFE 25

GRAND OASIS PALM OASIS PROTOCOLS AT COMMON AREAS • New operation and furniture setting standards at common areas. All tables, chairs, and sunbeds at indoor and outdoor common areas and beaches will keep the safety distance. • Application of new technologies and products for sanitizing surfaces, elevators, furniture, buttons, and railings. Use of products registered by the Environmental Protection Agency (EPA). • Hydroalcoholic gel dispensers available in all common areas. • Graphic information regarding safety hygiene protocols displayed in all areas. • In all activities carried out at indoor and outdoor common areas, a safety distance will be kept between guests. Reduction of attendants to all entertainment centers in order to avoid crowds. SPACE 26 ALL INCLUSIVE RESORT

WEDDINGS AND HONEYMOONS GRAND OASIS PALM PRIVILEGES OF GETTING MARRIED AT GRAND OASIS PALM • WEDDING GAZEBO & EXCLUSIVE AREAS FOR BANQUETS. • LOCATIONS WITH SPECTACULAR SUNSETS AT THE BEACH. • HONEYMOONS & WEDDINGS SPECIAL PACKAGES. • WEDDING PLANNER. WE TAKE CARE OF YOU IN EVER SINGLE DETAIL... CONTACT US: [email protected] ALL INCLUSIVE RESORT BE FREE, STAY SAFE 27

GRAND OASIS PALM MICE REGARDLESS OF YOUR EVENT’S From a 20 executives meeting to a training event for SIZE, GRAND OASIS PALM 400 collaborators; from a corporate workshop to an international convention; whether it is a day of meetings or a BOASTS THE PERFECT HALL TO commemoration celebration... ORGANIZE IT. With grand oasis palm, your event’s success is guaranteed. COVID PROTOCOL. BETWEEN 25% AND 50% REDUCTION OF THE HALL´S CAPACITY, ACCORDING TO EACH HALL AND KIND OF SETTING MAXIMUM CAPACITY HALL sq ft U-SHAPE SCHOOL IMPERIAL THEATER COCKTAIL BANQUET GRAND SALON 3,932 80 200 100 400 400 250 GRAND SALON STAGE 1,048 N/A N/A N/A N/A N/A N/A COBA 581 25 40 30 50 50 N/A COZUMEL 1,270 30 70 50 80 100 80 28 ALL INCLUSIVE RESORT

MICE GRAND OASIS PALM SERVICE ACCESS ACCESS GRAND SALON GRAND SALON CELLAR STAGE DRESSING ROOM SERVICE ACCESS ACCESS ACCESS COZUMEL COBÁ ACCESS ALL INCLUSIVE RESORT BE FREE, STAY SAFE 29

GRAND OASIS PALM OASIS PROTOCOLS FOR CONVENTIONS • The safety distance will be kept at all group areas and halls. Digital pre-registration available for all attendants in CAPACIDAD TOTAL order to avoid crowds. • New operation, hygiene, and setting standards implemented in order to guarantee the safety distance between participants. Less attendants at the different halls. • The halls, furniture and equipment shall be cleaned and sanitized before and after each event. • Exchange of printed materials will be reduced. • The coffee break services will comply with the criteria applied to the food and beverages area, providing assistance of our collaborators at all times. • All collaborators have been trained in order to avoid contact with guests, food and beverages. Mandatory use of masks for our staff. SPACE 30 ALL INCLUSIVE RESORT

VIAJES CARIBE MAYA GRAND OASIS PALM TOURS & ACTIVITIES Visit your Viajes Caribe Maya* representative and discover the wide array of activities & tours to enjoy the destination to the fullest. • Tours to Maya archeological sites • Water activities • Adventure tours • Theme parks *There are 4 information and reservations modules, available for you throughout the resort. OTHER SERVICES 24 H RECEPTION CURRENCY MULTILINGUAL SECURITY PARKING LOT BELL BOY DOCTOR TRAVEL BABYSITTING ATM EXCHANGE STAFF ON CALL AGENCY SERVICE LAUNDRY ALL INCLUSIVE RESORT BE FREE, STAY SAFE 31

GRAND OASIS PALM GRAND OASIS PALM 32 ALL INCLUSIVE RESORT

ROOMS & SUITES GRAND OASIS PALM SUITES ROOMS PRIVATE CHECK-IN 1 KING SIZE BED 461 ROOMS & EXPRESS CHECK-OUT SUITES ROBES 1 KING SIZE BED OR 2 DOUBLE BEDS 20 JUNIOR SUITE & FAMILY SUITES IRON & IRONING BOARD: UPON REQUEST 7 SAFETY BOX TWO COMMUNICATING ROOMS HD FLAT SCREEN HAIRDRYER JUNIOR SUITES ADULTS RADIO ALARM CLOCK COFFEE MAKER 118 OCEAN VIEW MINIBAR: STOCKED UPON ARRIVAL, WITH WATER, BEERS AND SOFT DRINKS 82 SUPERIOR 61 LAGOON VIEW 173 STANDARDS • FAMILY INTERACTIVE AREAS • KIDS SPECIAL AREA AVAILABILITY OF COMMUNICATING ROOMS THEME ROOMS FOR CHILDREN • PIRATA’S BAY •KIDS CLUB• • THE ARCADE • YUCATÁN JURASSIC RIVER • BABY BLUE CRAB – KIDS CLUB ALL INCLUSIVE RESORT BE FREE, STAY SAFE 33

GRAND OASIS PALM FACILITIES & SERVICES GRAND OASIS PALM EXCLUSIVE RESTAURANTS 4 OASIS PALM RESTAURANTS | GRAND OASIS PALM 5 9 SPECIAL AREAS FOR KIDS BARS (3 EXCLUSIVE) OASIS PLUS CUSTOMER SERVICE POOLS: SPECIAL AREAS FOR KIDS KAYAKS MULTI-PURPOSE COURT SENSORIA CHILL OUT & SPA (ADULTS ONLY): REVITALIZING TREATMENTS, JACUZZIS, POOL AND BALI BEDS BEAUTY PARLOR (ADULTS ONLY) BABY BLUE CRAB: KIDS CLUB FAMILY FUN ZONE: • FAMILY INTERACTIVE AREAS ENTERTAINMENT CONVENTION HALLS & BUSINESS CENTER: 3 HALLS | 400 PAX VIAJES CARIBE MAYA: TOURS AND EXCURSIONS TABAQUERÍA: BOUTIQUE WITH HANDCRAFTS, SOUVENIRS AND SNACKS DOWNLOAD THE OASIS HOTELS & RESORTS APP AND GAIN ACCESS TO THE EVENTS CALENDAR, IN ADDITION TO SCHEDULES OF ACTIVITIES AND RESTAURANTS OF THE OASIS HOTELS. 34 ALL INCLUSIVE RESORT

OASIS PROTOCOLS GRAND OASIS PALM FOR ALL COLLABORATORS • All collaborators undergo a full medical checkup, prior to their work reincorporation, including the official Covid-19 test. Any collaborators showing Covid-19 symptoms will be put in quarantine for 15 days, and prior to their reincorporation, a new Covid-19 test will be applied. • All collaborators will undergo a daily and mandatory sanitizing process (uniform and footwear), and a temperature control located at their office entrance. • All collaborators have been fully trained to comply with all safety & hygiene measures, and with the recently adapted operation standards. • All collaborators shall wear a personal protection equipment (PPE), including masks. All protocols implemented at the guest areas, are applied to the back-of-the-house and collaborators areas. • Both, 24/7 medical attention and Covid-19 tests are available at the hotel in order to assist any guest or collaborator who requires them. BE FREE, STAY SAFE ALL INCLUSIVE RESORT BE FREE, STAY SAFE 35

BE FREE, STAY SAFE CANCUN MEXICO INFORMATION & RESERVATIONS SIGN UP TO OASIS MEDIA CENTER JUL/20 MEXICO SOUTH AMERICA Scan the code and create your Oasis (55) 5448 7783 +52 (998) 848 9999 Ext. 221 Media Center account. With this [email protected] [email protected] useful tool you gain access to photos, 800 01 OASIS (62747) brochures and updated information [email protected] [email protected] about Oasis Hotels & Resorts. +52 (998) 848 7500 Ext. 7082 oasismediacenter.com oasishoteles.com @GrandOasisPalm