Remote Utilities Quick Start Guide

Table of contents Quick Start GuideABOUT REMOTE UTILITIES 3 Viewer 4 Host 5 6I N S TA L L AT I O N 9 Installing Viewer 12 Installing Host 15GETTING CONNECTED 17 Connecting over the Internet 19 Connecting over LAN or VPNREGISTRATION Applying a commercial license key Applying a free license keyTECHNICAL SUPPORT2 © Remote Utilities LLC Tel/Fax: +1 855 945-3868 Email: [email protected] www.remoteutilities.com

Quick Start GuideThank you for downloading Remote Utilities! This guide will help you quickly get started with theprogram and connect to a remote PC in no time. For information on more advanced features, pleaserefer to our program documentation.About Remote UtilitiesThe program consists of two stand-alone modules – Viewer and Host.ViewerThe Viewer is installed on the computer you use to connect to remote computers. Throughout thisguide we will call this computer your admin PC.The Viewer module allows you to store and manage your connections by grouping them into foldersand address books. In the screenshot above, a connection called “My remote PC” has been created inFolder 1 of the “General” address book. The Viewer has advanced built-in tools such as MSI Configurator, Remote Install and Update,Address Book Manager and Scan for Remote Hosts. These tools are designed to help with administration and deployment across multiple target PCs. See more information in program documentation.© Remote Utilities LLC Tel/Fax: +1 855 945-3868 Email: [email protected] www.remoteutilities.com 3

Quick Start Guide Host The Host is installed on the remote PC to which you connect. In this guide we will call this computer the target PC. The Host icon is visible in the system tray on the target PC. You can access the Host settings if you right-click on the icon. By default, the Host starts automatically with Windows, but you can change this behavior in the Host settings. A run-only version of the Host, called Agent, can be used for ad hoc remote support. Unlike the Host, the Agent does not require installation and administrative privileges. While running on the target PC, the Agent displays a window with the ID and password that you can use to connect to this computer. Note that a remote session is only possible when the Agent is running – once the Agent window is closed, the remote session is terminated. If you need unattended access use the Host instead. On the target PC you can use either Host or Agent, but not both.4 © Remote Utilities LLC Tel/Fax: +1 855 945-3868 Email: [email protected] www.remoteutilities.com

Quick Start GuideInstallationInstalling Viewer 1. Download the Viewer installer (viewer6.x.msi) to the admin PC. Run the file and follow the instructions in the Installation Wizard. 2. At the Select installation type step choose whether you want to install the Viewer as a 30-day trial or apply a free license key right away.© Remote Utilities LLC Tel/Fax: +1 855 945-3868 Email: [email protected] www.remoteutilities.com 5

Quick Start Guide3. Click Finish once the installation is complete.Installing HostPlease note that administrative privileges are required to install the Host. 1. Download the Host installer (host6.x.msi) to the target PC. Run the file and follow the instructions in the Installation Wizard.6 © Remote Utilities LLC Tel/Fax: +1 855 945-3868 Email: [email protected] www.remoteutilities.com

Quick Start Guide2. At the Installations Options step keep the defaults enabled unless you need custom settings:3. During installation, the program will ask you to create an access password for the Host. Create the password, click OK and continue with the installation.© Remote Utilities LLC Tel/Fax: +1 855 945-3868 Email: [email protected] www.remoteutilities.com 7

Quick Start Guide4. Click Finish once the installation is complete.8 © Remote Utilities LLC Tel/Fax: +1 855 945-3868 Email: [email protected] www.remoteutilities.com

Quick Start GuideGetting connectedConnecting over the InternetOn the target PC: 1. Right-click the Host icon and select Internet-ID Connection Settings.2. Click Get New ID.3. A unique Internet ID will be generated. Note and record the ID and close the settings.4. After a while a small blue light will appear on the Host icon in the system tray. This means that the Host has successfully connected to an intermediary server on the web and is ready for connection.© Remote Utilities LLC Tel/Fax: +1 855 945-3868 Email: [email protected] www.remoteutilities.com 9

Quick Start Guide On the admin PC: 5. Start the Viewer app and click Add Connection. 6. Enter a descriptive name and the ID of the target PC. Click OK. 7. Enter Host access password in the password prompt and click OK.10 © Remote Utilities LLC Tel/Fax: +1 855 945-3868 Email: [email protected] www.remoteutilities.com

Quick Start Guide8. The remote session will start in the selected connection mode. In this example it’s the Full Control mode:9. The connection will be saved to your address book automatically.© Remote Utilities LLC Tel/Fax: +1 855 945-3868 Email: [email protected] www.remoteutilities.com 11

Quick Start Guide Connecting over LAN or VPN If the Viewer and Host are on the same LAN or VPN, making a direct connection is possible. In this case no intermediary web server is used. On the target PC: 1. Determine the private (local) IP address of the Host computer. An easy way to do this is to hover your mouse pointer over the Host icon. The tooltip will show your local IP address. Write it down for later use. On the admin PC: 2 Start the Viewer app and click Add connection. 3. Enter a descriptive name and the IP address of the target PC. Click OK.12 © Remote Utilities LLC Tel/Fax: +1 855 945-3868 Email: [email protected] www.remoteutilities.com

Quick Start Guide4. Enter Host access password in the password prompt and click OK.5. T he remote session will start in the selected connection mode. In this example it’s the Full Control mode:© Remote Utilities LLC Tel/Fax: +1 855 945-3868 Email: [email protected] www.remoteutilities.com 13

Quick Start Guide 6. The connection will be saved to your address book automatically. Notice that Internet-ID connections have a globe icon in the top right corner of the connection thumbnail, whereas direct connections are shown without a globe icon. Direct connection over the Internet is also possible through Remote Utilities. You will need access to your router settings on the Host side in order to create a port forwarding rule. Please examine our online documentation for more information on advanced connection methods.14 © Remote Utilities LLC Tel/Fax: +1 855 945-3868 Email: [email protected] www.remoteutilities.com

Quick Start GuideRegistrationThe Viewer works in the trial mode for 30 days. In order to use the program beyond the trial period,you will need to register it with a license key. You do not need to register Hosts and Agents, just theViewer.Applying a commercial license key 1. Start the Viewer and select Help → License Key Storage. 2. Copy your license key from the order notification e-mail, paste it in the field below and click Add.© Remote Utilities LLC Tel/Fax: +1 855 945-3868 Email: [email protected] www.remoteutilities.com 15

Quick Start Guide 3. Your license key has been added to the storage – you can see the owner’s name, license type and license count (volume) in the list. Now your Viewer copy has been registered. 4. Click Close.16 © Remote Utilities LLC Tel/Fax: +1 855 945-3868 Email: [email protected] www.remoteutilities.com

Quick Start GuideApplying a free license keyIf you didn’t select the free license option during Viewer installation above, you can generate andapply a free license key in the License key storage: 1. Start the Viewer and select Help → License Key Storage. 2. In the License Key Storage window, click Get Free License.© Remote Utilities LLC Tel/Fax: +1 855 945-3868 Email: [email protected] www.remoteutilities.com 17

Quick Start Guide 3. Enter your name and e-mail address and click OK. We do not spam – please use your real e-mail address so that you can receive your license key via email for future reference. 4. The license key gets added to the License key storage. 5. Click OK and close the storage window.18 © Remote Utilities LLC Tel/Fax: +1 855 945-3868 Email: [email protected] www.remoteutilities.com

Quick Start GuideTechnical support Documentation https://www.remoteutilities.com/support/docs/ Troubleshooting https://www.remoteutilities.com/troubleshooting/ Forum https://www.remoteutilities.com/forum/© Remote Utilities LLC Tel/Fax: +1 855 945-3868 Email: [email protected] www.remoteutilities.com 19