Your BESA ISSUE 3 - FINAL

A Issue 3BUILDING ENGINEERING SERVICES ASSOCIATIONYOURNew President Malcolm ThomsonUK Construction Week 2016 Also in this issue BESA, ECA and Samaritans on mental health P8 Refcom improves its online support P15 Apprenticeships P20 How to advertise your business online P29 www.theBESA.com @BESAGroup BESA Group

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Welcome BESA chief executive Paul McLaughlin YOUR BESA - ISSUE 03 Paul McLaughlin In this issue: P4 P6Moving forward MEMBERSHIP P8 PRESIDENT’S PERSPECTIVE P12 LOBBYING P16 TECHNICAL NEWS P22 Legal & Commercial P24 Construction week P29 WORKFORCE SUPPORTING YOUR BUSINESS It is not surprising that many page 20). It is understandable why some and please come along to help uspeople feel pessimistic about employers might be hesitating, but this is shape our strategy.the future with all the gloomy a great time to be taking on an apprentice.economic news around and We are hamstringing ourselves if wethe uncertainty created by the Pressurevote to leave the EU. do not recruit from the widest possible cross-section of society. The changingHowever, it is really important not to getsucked into negativity because it would The Department of Education has moved nature of building engineering servicesbe easy to talk ourselves into a recession.At BESA we think there are good reasons quickly to dampen speculation about the means we need people with truly diverseto feel quietly optimistic. future of funding for apprenticeships. It skills. The growth of digital technologiesThe building engineering services sector isplaying an increasingly influential role in the says that 98% of employers in England and more sophisticated designUK economy by helping the governmentdeliver on its promises for infrastructure will not have to pay the Apprenticeship techniques mean we need to augmentdevelopments; housing; and improvedenergy performance of buildings. Levy, but will still receive 90% of the ‘traditional’ skills with new ones.Ultra-low interest rates and more cost of training an apprentice from These are vital issues that can help ourgovernment spending are designed to government funds. That sounds like a sector thrive in these uncertain times.support economic growth and avoid pretty good offer, but we will be keeping So, as well as our ‘bread and butter’job losses. Companies in our sector can up the pressure to ensure that funding is technical guidance and continued legalbenefit during this period by selling their put in place as quickly as possible. and commercial support for members,expertise and skilled manpower where itis most needed. We need greater numbers, but that your trade association is already puttingOf course, there are going to be means we also have to address diversity. additional effort into helping employerschallenges. We are suffering from a skillsshortage and we are still not taking on Our industry desperately needs to set up more progressive recruitmentanything like enough apprentices toreplenish our skills pool (see article on broaden the pool from which it recruits. programmes – to safeguard the future. Just 9% of engineers in the UK are women and we are also not as well represented as we might be “It is understandable with ethnic minorities; people with why some employers physical and mental disabilities; might be hesitating, and in the LGBT community. but this is a great time BESA is leading a diversity seminar to be taking on an at London South Bank University apprentice.“ on October 25 - visit: Paul McLaughlin www.theBESA.com/events/ BESA chief executive diversity-seminar/ for more details 3

MEMBERSHIP New BESA affiliate offer aims to build network BESA has revamped and access to BESA benefits; technical engineering services sector,” said expanded the range of information; events; promotional BESA’s director of membership benefits it offers to opportunities and networking. Richard Ward. “We have developed affiliates by introducing our new affiliate scheme with a view a new tiered system. BESA affiliate certificates and the use to growing a collaborative network of special BESA logos are available of design engineers; manufacturers The Association is keen that its to each level of affiliates along and suppliers; contractors and membership reflects the evolving with a rising scale of discounts on building maintainers that will be nature of the industry’s supply advertising on the Association’s of mutual benefit to all parts of the chain and growing opportunities website and in the annual BESA Book supply chain. for collaboration. It is, therefore, and quarterly Your BESA magazine. looking to extend the number and “As well as the clear benefits to those range of companies who wish to Affiliates are also able to attend and firms who want to do business be affiliated with its work and the sponsor BESA regional meetings with our existing members, we specialist contractors who make up and events. They will, depending see major advantages too for the our membership. on their level of affiliation, have the core membership in having access opportunity to present to groups to the knowledge, expertise and The membership team has developed of BESA members and deliver CPD technology of affiliates.” a scheme that offers affiliates access training relevant to our members and to a wide range of benefits and their businesses. If you are interested in becoming an opportunities to work with the affiliate member, or upgrading your Association and its members. “Networking and exchanging current subscription, please contact technical knowledge is an increasingly [email protected]. A special category for design important part of the building consultants has been created to particularly appeal to the specifier end of the supply chain along with a tiered system of Bronze, Silver, Gold and Platinum BESA affiliates that gives companies right across the building engineering spectrum BESA Group PUBLICATIONS TRAINING 4 Companies:

STATE OF TRADEMembers optimistic Northern Ireland; London and the South-east; and Wales areabout ‘Brexit’ future the areas enjoying the highest levels of turnover growth; and the companies with the healthiest growth rates are those withMembers of the Building Engineering Services turnovers between £0.5m and 1m; and over £20m.Association (BESA) remain broadly optimisticabout the future despite the economic Late payments and skills shortages were the things businessuncertainty surrounding ‘Brexit’. managers believed would cause them sleepless nights in the second half of this year rather than Brexit. The majority (92%) ofThey enjoyed steady, if unspectacular, business growth in the first respondents to the Brexit poll said they were not reliant on migrantsix months of this year, according to the Association’s latest ‘State workers, and only 25% thought our decision to leave the EU wouldof Trade’ survey, and showed encouraging positivity in response to worsen the skills picture in the building engineering sector.another survey focussing purely on the likely fallout from the UK’sdecision to leave the EU. Also, 35% of BESA member firms reported growth in direct employment during the first six months of this year. Respondents alsoDuring the period January to June 2016, 41% of members saw an said they expected direct employment levels to continue growingincrease in turnover versus 23% who reported a fall. However, the and the State of Trade survey picked up a simultaneous slowdown inrate of growth fell slightly compared with the second half of 2015. the number of agency or sub-contract workers being hired.Almost half of the respondents (46%) to the Brexit survey, which 17% of businesses said they employed more apprentices in thewas carried out jointly with the ECA and SELECT, said Brexit would first six months of this year, compared to the previous periodhave a positive impact on their company in five years’ time – just and the rate of growth in the number of companies taking onone in five (19%) said it would be negative. The very largest firms apprentices has remained broadly steady. This suggests that firms,were slightly more pessimistic about the short-term impact, but while still very cautious, are trying to address the shortfall in new42% of firms with turnovers above £20m still said Brexit would recruits to the sector. This should be helped by the government’shave a positive impact. announcement that employers will receive 90% of the cost of training an apprentice from the taxpayer starting next May.BESA members who are optimistic about business prospects However, the Association has called for this funding to be brought(35%) still outnumber those feeling pessimistic (20%), but the gap forward so employers can make recruitment decisions this year.has narrowed and the ‘net optimism barometer’ in the State ofTrade survey was at its lowest level for three years. BESA, ECA and SELECT members put maintaining access to the EU ‘Single Market’ top of their list of aspirations post-Brexit, closelyPositive followed by more control of employment law and the need to negotiate non-EU trade deals.Order books and enquiry levels remained broadly positive,although tender prices were flat in the first half of this year, and BESA chief executive Paul McLaughlin said both surveys reflectedcompanies were still experiencing rising labour and material costs – the current “tricky times”, but added that building engineeringalthough at slightly reduced rates of increase compared with a year services firms were showing great resilience and a desire toago. The Brexit survey also reflected growing concern about the “just get on with business”.impact on material prices with 47% expecting costs to rise in theshort-term due to the impact on the pound. “I don’t think many people would have predicted such positive responses back in the gloomy aftermath of June’s vote,” he said. “Our members clearly feel that the medium to long-term prospects are relatively healthy; we just have some major bumps to get over in the short term. “You could say the sector is feeling ‘conditionally optimistic’,” added Mr McLaughlin. 5

PRESIDENT’S PERSPECTIVE Thomson backing small companies New BESA President Malcolm Thomson believes small contractors deserve better recognition. On taking up his presidency in July, Malcolm said there should be greater recognition of the contribution small, specialist contractors make to the overall project supply chain and the issue of building performance. He also said SMEs faced particular pressures and, therefore, needed tailored support. “The decisions we make as small business owners can be New BESA President Malcolm Thomson crucial – and if we get things wrong our very business survival is at stake,” he said. Expertise “However, the up side for clients is that small firms – He urged larger BESA members to take advantage of the particularly those in BESA membership – have a real skills of smaller fellow members. He also pointed to the passion for what they do and refuse to give up when large amount of expertise contained within the Association’s faced with technical or business problems. That often specialist groups; particularly the RACHP Group of which he means we don’t switch off and continue to stress about is a committee member. things because we really want to do a good job and get it right.” “I will dedicate myself to ensuring there is the best possible interaction between small and large BESA members during The fact that the Association has members of all sizes my year in office,” he said. “All members have gone to and specialisms is also a great strength, said the new the trouble of jumping through the hoops to prove their president, who founded and continues to run his own competence in order to be a member so that should give specialist refrigeration and air conditioning business. larger firms the confidence to specify us on their projects.” “We get to rub shoulders and work together – it also means we find that others suffer from the same problems and share solutions. I learn something helpful from every meeting I attend – it really is a case of getting out what you put in.” BESA Group PUBLICATIONS TRAINING 6 Companies:

However, he says that running a small business puts real an apprenticeship with a company that made refrigerators“pressure and stress” on owners, which means the mental at the age of 17. Even more fortunately, my manager sawhealth initiative BESA is working on with the Samaritans something in me and sent me to Willesden College to docharity is “very timely”. This has been set up in response to my City & Guilds in Refrigeration Technology.growing reports of depression and anxiety experienced bypeople throughout the building engineering supply chain “Suddenly having qualifications opened up all sorts ofas a result of work-related stress. opportunities and I didn’t look back,” he recalls.Malcolm set up Enigma Environmental Services in The role of apprenticeships in addressing skills shortages1999 and is still its managing director. A specialist in across the sector will be a key challenge during hisbespoke marine cooling systems, the company maintains presidential year and Mr Thomson plans to use hissystems for a number of ships including offshore patrol own experience to inspire work on the new Trailblazervessels. It also provides design, installation, service and apprenticeships being developed for the buildingmaintenance of air conditioning, refrigeration, ventilation engineering sector.and heat pump systems He also wants to see BESA and other industryfor a number of groups getting to grips“Small firms – particularly thosehospitals, data centres, with gender diversityhealth care and food in BESA membership – have apreparation clients.real passion for what they do andHe admits that the last in order to widen thefew years were “very pool of talent availablerefuse to give up when faced withtough”for the Berkshire- to building engineeringbased business, whose employers.technical or business problems.”turnover fell by almost “It is absolutely crazy thattwo thirds during the we are, effectively, onlyworst of the economic slump. “I’ve had to personally invest recruiting from half of the available workforce because ofheavily in the company in the past five years,” he says. the woeful under-representation of women in the industry,”However, business is definitely back on the up again and he says. “I am delighted that the Association is taking a leadhe prefers to dwell on the positives; reflecting on the on this and recently sponsored the National Women ingood experiences he has enjoyed thanks to the building Engineering Day.”engineering services industry. He has also agreed “to do my bit by signing up as a“Work has taken me all over the world – even onto mentor for the Women’s Engineering Society”, which isthe bridge of major battleships, which is the sort of managing a mentoring programme to encourage womenexperience I could never have imagined when I started and girls to consider engineering careers via MentorSET.out. I never lose my sense of wonder or my enthusiasm for www.mentorset.org.ukthe industry and my work with the Association.”He adds that it is vital to “I will dedicate myself to ensuring there is the best possiblepass that enthusiasm on to interaction between small and large BESA members duringyoung people who might my year in office. All members have gone to the trouble ofbe considering a career in jumping through the hoops to prove their competence inbuilding engineering “and order to be a member so that should give larger firms thelet them know just what is confidence to specify us on their projects.“possible.” Malcolm Thomson, the new BESA President“I left school without aplan and without manyworthwhile qualifications,”says Mr Thomson. “I wasreally fortunate to fall into 7

LOBBYING BESA, ECA and Samaritans Stressful working together on mental health The main risk factors include depression and mental illness – which can often be brought on by a stressful Suicide kills six times as many construction working environment; money worries; drugs and workers as falling from heights, according alcohol. Mr Skinner told the seminar that men from to mental health workers. poorer economic backgrounds are also 10 times more likely to die by suicide than men who are BESA recently co-hosted a workshop with the ECA and financially better off. the CIBSE Patrons that looked into the growing problem of suicide and depression across the building engineering BESA chief executive Paul McLaughlin, who chaired sector. Samaritans – the mental health charity – led the event, said 80% of employers in the building the workshop and called on the industry to give more engineering sector recognised mental health was attention to this increasingly serious problem. a major issue and was already having an impact on their businesses, according to a recent survey of “With the amount of energy being put into managing BESA and ECA members. physical risk; you have to question whether the industry is getting the health and safety balance right,” said Samaritans “Both large and small companies share the same regional partnerships officer Will Skinner. concerns, but many simply don’t know how to deal with this,” he said. “The first thing you have to do is Someone in the UK takes their own life every 90 minutes acknowledge there is an issue, which is why we are and there were 6,122 recorded deaths by suicide in the now working with Samaritans.” UK in 2014 of which 76% were men. This compares with 1,775 people who died in traffic accidents. Suicide is the Mr McLaughlin said that how the industry behaved and biggest killer of men under 50 and the highest suicide rate how it treated people was a major contributory factor is among males aged 45-59. to growing depression and suicidal feelings in workers. “There are thousands of risk assessments being carried out across the industry and very few even mention mental health,” he added. “If something is important; you need to start measuring it, which is what the industry does with physical injuries and accidents. We need to introduce something similar for mental health.” The workshop is the start of a major initiative to address mental health issues across the building engineering sector including raising awareness and providing specialist training as part of the Association’s health & safety programmes. www.theBESA.com A BUILDING ENGINEERING SERVICES ASSOCIATION BESA Group PUBLICATIONS TRAINING 8 Companies:

Embracing diversity shortage, to be effectively recruiting from just half of thein our industry available workforce is absolutely crazy,” said Mr Thomson. “There are amazing career opportunities for women and girlsThe building engineering services in our industry, but gender stereotypes still hold sway and, as aindustry must urgently address itslack of diversity to avoid serious result, our businesses are missing out.economic harm. “The adoption of modern methods of workingThis year’s National Women in Engineering Day and the emergence of Big Data and digital(NWED 2016) has turned the spotlight on the design techniques, along with the rapidsector’s failure to improve its gender balance. advancement of building services technology,The annual event, organised by the Women’s mean the sector desperately needs moreEngineering Society (WES), forms part of talented young people with new skills and froman international awareness campaign to raise the profile of a much wider background.”women in engineering and focus on the wide range of careeropportunities available to women and girls. Just 9% of registered To combat this ever-growing problem BESA isUK engineers are female compared to 18% in Spain, 20% in Italy organising a diversity seminar at London South Bank Universityand 26% in Sweden. on October 25. The event will be chaired by chief executive Paul McLaughlin with speakers including Danna Walker, chair ofOut of every 100 people on construction sites just one is a Architects for Change, and former CIBSE President Andy Ford,woman and the UK sits 28th out of 28 in the EU league table who is chair of the Construction Industry Council Diversity Panel.for numbers of women in engineering. BESA was a sponsor ofNWED 2016 and President Malcolm Thomson has become a WES The event has been set up to discuss the business case formentor to encourage women to consider engineering careers. diversity as a means to address skills shortages, bring different“For engineering, which is suffering from a growing skills views to the way in which a company does business, and meet the requirements of tenders, particularly public sector. For more information on the seminar and to book your place and take part visit our events pages at www.theBESA.com/events. 9

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LOBBYING70% of officeworkerscomplainabout poorair qualityA BESA commissioned YouGov • Over two thirds (67%) of recipients revealed that air pollution, both indoorsurvey has revealed that almost and outdoor, could be linked to at least70% of office workers believe reported suffering from fatigue while 40,000 premature deaths a year in the UK.poor air quality in their place of at work on a monthly or morework is having a negative effect frequent basis “Many people in the UK end up workingon their day-to-day productivity more than 40 hours per week and,and well-being. • Over half (54%) of office workers generally, we spend upwards of 90% of our time indoors,” said BESA chiefAdditionally, a third of office workers surveyed experience decreased executive Paul McLaughlin.are concerned that poor indoor air productivity on a monthly or more “It is, therefore, crucial that buildingsquality could be having a negative frequent basis provide a healthy working environment.effect on their health. • Over a third (41%) of people “More and more people are becomingOpening windows is the most aware of the inadequate ventilationcommonly used form of ventilation experience watery or irritated eyes options in their offices, as well aswith 60% of office workers saying it when in the office on a monthly or the negative effect this is having onis the first thing they do if they need more frequent basis their health and their productivity.‘fresh air’. However, although this is We must make our buildings a safeseen as a natural response, by opening Almost 40% of office workers who suffer haven for occupants, to protect themour office windows, we run the risk from at least one of the symptoms from the worst impacts of outdoorof further polluting our working listed believes poor ventilation is the pollution as well as providing goodenvironment by letting in outdoor main reason for the problems they quality, healthy indoor air.”toxins, the survey found. experience. The BESA survey follows a report published by the Royal CollegeGiven that we spend 90% of our time of Physicians earlier this year, whichindoors and are spending, on average,212 days a year at work, BESA is calling The BESA Indoor Air Quality group continues to collaborate withon the industry; building managers other industry organisations to produce technical guidance andand the general public to ensure advice for the sector. For more information and to get involved,proper, effective, well maintained visit the BESA website.ventilation systems are operating inall offices across the UK. If you would like to join our Indoor Air Quality LinkedIn Group, email [email protected] office workers surveyed,reported suffering regularly fromsymptoms commonly linked to poorindoor air quality:• 68% of office workers experience lapses in concentration on a monthly or more frequent basis 11

TECHNICAL NEWS codes and regulations. It will include information provided by contractors, designers and engineers with particular Reaching for the skies knowledge and experience of working in tall structures. With more than 200 new high rise buildings planned For the purposes of this work, the definition of ‘tall’ covers for London alone, there is growing demand for any building where, because of its height, there are specific technical guidance covering building services specific engineering challenges, changes and additional engineering in tall structures across the UK, says BESA considerations needed in order to ensure a safe and technical director Tim Rook. efficient system. The Association is co-ordinating a pan-industry project with Relevance CIBSE and the ECA to create a unified set of technical advice and guidance for architects, engineers, contractors and FMs The complexity and multi-disciplinary nature of these on the specific issues and challenges that occur in services projects means any guidance must be of relevance to engineering because of the height of the building. Once the whole construction industry – not just contractors or complete, the guidance will be available to members of the building services engineers. When completed, the guide three partner bodies. will cover all aspects of tall buildings beyond the current standards and guidance, which is typically aimed at lower The aim is to reduce design risk, which in turn minimises rise buildings. potential problems in the construction and service phases of the building and better informs the decisions that create the So far, the working party has considered technical issues appropriate balance between construction and service costs. related to: the design and safety of pressure systems; pipework and jointing selection; anchoring and expansion; The guidance will capture good design principles; define fire systems (sprinklers, dry risers); large VRF air conditioning industry best practice; and identify all relevant standards, systems; and cold water service separation. Further topics will be identified and researched in due course. The guidance will be developed and published on a sub- topic by sub-topic basis eventually producing a suite of knowledge. This will all be published online in a ‘wiki’ type format. Adopting this approach allows the working group to readily update its content with strong links between sub- topic publications and make access easier for members. Case studies will be used to illustrate techniques and demonstrate best practice. If you would like to be involved in the development of tall building guidance, email [email protected]. Are you TR19 compliant? You might have seen some recent The BESA standard TR19 Guide to Good media coverage about a restaurant Practice – Internal Cleanliness of fire that involved the cleanliness of Ventilation Systems offers guidance on roof spacing and ductwork. Making the testing and cleaning of ventilation sure you’re TR19 compliant can help systems, and is available to purchase you avoid the same thing happening from BESA Publications with a to you or your clients. 50% member discount. To purchase your copy, visit www.besapublications.com/tr19 The BESA Publications website is changing. With a new look online shop, product reviews and ratings, it will make it easier to find the publication you’re looking for. We’re also reviewing the types of publications we produce. Look out for more information in the near future. BESA Group PUBLICATIONS TRAINING12 Companies:

evolves to embrace digital ageSFG20 is a long-established source of guidance to contractors, facilities managers and buildingoperators. It has been widely adopted by government departments, schools, prisons and commercialoffices that use it to manage planned maintenance programmes and comply with legislation.Featuring over 500 maintenance designed specifically for hospitals, NHS well as maximising cost savings over theschedules, covering more than 60 trusts, dentists, vets and doctors’ surgeries. lifecycle of the building.equipment types, SFG20 allows users This new release is invaluable for anyto customise maintenance schedules, contractor working on health estates, CAFM integrationincluding service times, frequency and giving the latest information, all fullycriticality ratings. SFG20 is, therefore, fully aligned to HTM’s. With so many contractors and clientsaligned with rapidly emerging digital using Computer Assisted Facilitiesworking methods and is constantly being SFG20 is BIM-ready Management (CAFM) systems to scheduleupdated to capture evolving service and and track work, it is a logical step tomaintenance techniques. SFG20 is also smoothing the way for the integrate SFG20 into these systems. wider adoption of digital design methods,HTM’s including Building Information Modelling Work is underway to appoint a number (BIM), by helping building managers of SFG20 ‘Approved Providers’, enablingAlready a dynamic online tool which present information in a standard, anyone who has a subscription, to pullmakes service and maintenance best usable format. Since April this year the through the SFG20 data and schedulespractice easier to access, it is about to government has required all public-sector directly into their CAFM software. This isbe enhanced to provide comprehensive work to be subject to the Level 2 BIM a significant step forward in the effectivesupport for healthcare facilities. The method of working, which demands that planning, scheduling, execution andnew release will align the HTM’s (Health building information is developed in a tracking of planned maintenance activities.Technical Memorandum) to SFG20 collaborative 3D environment. If you are a CAFM provider, and would liketo form a Healthcare Functional Set to become an ‘Approved Provider’, or ifdeveloped in collaboration with the SFG20 has been adapted so it can now you are a SFG20 subscriber, and would likeInstitute of Healthcare Engineering and accept building design information to access your data in your CAFM system,Estate Management (IHEEM), with Sodexo imported directly from BIM software. please let us know on 01768 860 459.providing additional technical support Industry Foundation Classes (IFC Files)and contractor expertise. can now be mapped to SFG20 schedules, Don’t forget, BESA members enjoy a meaning that ongoing maintenance 30% discount on the cost of SFG20, so ifThis new addition to SFG20 will be costs can be based on the SFG20 you feel a subscription would benefit yourlaunched at October’s Healthcare standard. This greatly improves the long- business, contact us on 01768 860 459.Estates Conference in Manchester and is term performance of the building as www.sfg20.co.uk 13

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to ensure compliance with TECHNICAL NEWS the regulations and help toRefcom improves its drive enforcement. Today,online support Refcom F gas Company certification accounts forThe industry’s leading refrigerant Refcom, which was originally set up more than 80% of UK SRAChandling certification scheme as a voluntary company registration certificated businesses.Refcom has upgraded and scheme by the HVCA (now the Buildingrelaunched its website to reflect Engineering Services Association) In 2014, the F gas Regulationsgrowing demand from contractors in 1994, was asked by government were revised and updatedfor greater technical information to provide a mandatory company in order to combat theand online support. certification scheme for the refrigeration projected spread of SRAC and air conditioning sector prior to equipment using HFCThe new site also boasts an enhanced the F gas Regulation coming into refrigerants, despite theguidance and advice section, which force. Refcom were part of the industry original F gas legislationwill be regularly updated by Refcom’s stakeholder group who advised being proven to havein-house experts and via feedback from government as to what the industry reduced leakage rates.members and the industry at large. F wanted to do to raise standards. This rewriting of the F gasgas applications and renewals can all be legislation has better reflectedcompleted easily online with Refcom Elite Shaping the higher professionalonline applications coming soon. standards set out in Refcom’s Refcom was heavily involved in the voluntary ‘Elite’ scheme,It has been a legal requirement since scoping and setting up of the refrigerant whose members are able toJuly 2009 for all businesses that install, handling regulations, and integral to the prove to owners/operatorsmaintain or service stationary equipment shaping of the laws that now apply to all via independent third partycontaining or designed to contain f gas UK businesses carrying out installation, accreditation that they arerefrigerants to obtain an F gas Company maintenance or servicing of stationary competent in the installation,Certificate. This is in line with the European refrigeration, air conditioning or heat commissioning, decommissioningF gas Regulation, which was developed pump equipment (SRACHP work). and/or maintenance of any systemto reduce the amount of global warming containing refrigerant gas.gases being released to atmosphere, and From 2007 Refcom worked closely withis now embedded in UK law. FGAS Support, and has been working As well as being certified safe refrigerant with the Environment Agency since 2013 managers, Elite members are licensed waste carriers and are fully compliant with all current legal requirements. Their refrigerant management is fully audited by 100% on-site inspections. The Refcom website explains how companies can become registered; how the legislation affects them; and the business benefits of carrying out appropriate training in order to gain the required certification. The new website also includes a detailed section on the phase down of HFC refrigerants, which began last year, to help contractors explain the process to their clients so they can make informed decisions about potential equipment, and replacing higher GWP refrigerants. Refcom Elite membership is available to BESA members as part of their Association membership, subject to meeting the scheme’s entry criteria. For more information visit www.refcom.org.uk 15

LEGAL AND COMMERCIAL TOP FIVE LEGAL TOPICS BESA’s Legal and 1 Payment notices – when should a Commercial Team payless notice be served The Legal and Commercial team provide an exclusive service to BESA members of expert legal guidance, This is a typical member query. This comes under HGCRA tailored specifically to the commercial context of the 1996, s111 and has been highlighted in a number of cases, for building and engineering services sector. The advice example in ISG v Seevic and Galliford Try v Estura. The court they provide spans: has made it clear that, unless the employer properly serves its payment or pay less notices (both in terms of timing and Legal content), the employer will have to pay the amount applied for by the contractor. • Pre-tender, procurement, delivery, post-contract and 2 Recovering your retention construction business administration issues. For contractors and sub-contractors, the withholding of • Contract management – drafting, interpreting, providing retention can have a profound effect on their cash flow position, particularly for sub-contractors. The first thing to commentary and risk appraisal to standard form and do is to ensure (at contract formation stage) that retention bespoke contracts, bonds, guarantees and warranties, etc. release has not illegally been made subject to the Main Contract. Then the team can supply you with the relevant • The implications of existing, revised and new national letters and notices to claim back your retentions. and international legislation. 3 Sub-contractor warranties – what to look out for • Insolvency and debt recovery. Warranty terms a very important to consider before signing • Dispute resolution through litigation, mediation, up to them and often sub-contractors are furnished with a plethora of warranties for the employer, funder and arbitration and adjudication, including bespoke tenant. Considering the length of time that sub-contractors contractual or alternative forms of dispute resolution. remain liable for under the warranty (which is usually 6 to 12 years), limiting your length and scope of liability is of POLITICAL INITIATIVES crucial importance. The Legal and Commercial team has vast experience and knowledge and will be able assist with • Project Bank Accounts • Prompt Payment Codes drafting and amending warranties. Get in touch to benefit • Payment Charter • Digital Payment from free expert legal advice. • SME Payment Consultations • Review of Retentions 4 Walking off site The Legal and Commercial team, Rob, Debbie and Gari, strive to be intuitive, trusted business advisers to BESA In the event of a significant breach, members often want to members who design, supply and install M&E services in know how they can suspend performance of their works. all areas of the traditional construction, asset management, This really depends on the nature of the contract and the waste, infrastructure and energy and power sectors. surrounding circumstances. Under the Construction Act, the contract may set out what the payments are, or how they Get in touch to benefit from free expert legal advice: are to be established, but as a minimum the terms of the [email protected] act will apply. A lack of payment and a lack of appropriate notices could entitle the contractor to suspend performance. However before you walk off site as a result of none payment you will need to prepare notices that need be sent out in order to effect the suspension. Get it wrong and you will end up in breach of contract instead. 5 Variations Almost all construction projects vary from the original design, scope and definition. There are usually express terms in contracts which give the power to instruct variations and value them. In the absence of express terms in the contract the contractor may reject instructions for variations without giving rise to any legal consequences. Always ensure that you conform to the terms of the agreement to ensure variations are sanctioned and that you know how the agreed method of valuing variations works. BESA Group PUBLICATIONS TRAINING16 Companies:

Industrymust catchup withdigitalrevolutionThe third great industrial revolution is upon us, offering the centre of the process, where theythe potential of hugely improved productivity and massive should be, not at the back waiting anddisruption to the way we all work and live, says BESA legal hoping that they will receive the finaland commercial director Rob Driscoll*. product they specified.Steam drove the first revolution by when an improved, more automated Construction is not as different astaking hand driven tasks into the model has been available for years. many would have us believe – it is notmechanical age; and electricity gave the nature of our work that constrainsrise to the second by transforming Networks greater digitisation, but the ‘culture’ thatthe speed, power and affordability of has grown up within non-collaborativetechnology. The Digital era is expanding The industry’s clients are building supply chains.faster and further than the previous two their businesses on digital networks,and reaches into every aspect of modern which gives them greater transparency, The arrival of the Digital Age does notlife. Moore’s Law was written in 1965 and client engagement, and new ways of mean that this culture could change – itrefers to transistors, but the principle that designing, marketing, and delivering means it simply must change. Those whoevery two years technology doubles in products and services – they are, fail to collaborate and interact in a digitalspeed, capacity and power, but halves in therefore, puzzled that their construction working environment will be left behind.size and price, still holds true. suppliers are not doing the same. BESA is working with solution providersThe emergence of artificial intelligence, Technology-enabled platforms that active in both the digital engineeringcognitive technology, robotics, the combine both demand and supply, systems and the digital constructionInternet of Things, autonomous such as those we see in the emerging business systems, arenas to providevehicles, 3-D printing, nanotechnology, smart homes market, are transforming independent reviews, information,biotechnology, materials science, energy the business models of energy suppliers influence and market leadership.storage, and quantum computing are and changing industry structures. This includes utilising its influence withtransforming our world. Cabinet Office, Government Digital These technology platforms are Services and the department for Business,This is enormously disruptive and accessible to domestic consumers Energy and Industrial Strategy, to ensureis driving social and economic via mobile devices and so create an UK Government as both policy leader andexpectations sky high. However, the entirely new relationship between SMART client exploits the process andnature of construction and its supply supplier and client. They create two- productivity opportunities presented bychains means the industry is falling way transparency and will have an digital disruption. Most recently we havebehind when it should be in the even more radical impact when scaled been asked into HS2, BIM Legal forum,vanguard of this revolution. We remain up for industrial purposes. Digital Construction Week, Innovatefragmented and paper-based, which UK, Process Innovation Forum and UKbaffles Government and clients. The New technologies make assets more BIM Alliance, to present the views andsector also remains amazingly labour- durable and resilient, while data and interests of BESA members in this area.intensive in so many of its functions analytics are transforming how they are maintained. They also put the client at *Rob is presenting at Digital Construction Week on October 5 17

ADVERTISER’S CONTENT Are you ready for the challenge? Whilst all tubes may look the same, they are not • Unfortunately, BS1387 tube is still • In today’s HVAC installations, the Pressure frequently specified for HVAC systems. Equipment Directive (PED) may also apply. • But BS1387 was withdrawn in 2004 and • Multi-certified pipework, i.e. to both BS replaced by BS EN10255, which calls for EN10255 & 10217-2 (Part 2), ensures CE marking as per the Construction both CPR and the PED requirements Products Regulations (CPR). can be satisfied. • EN10255 tubes can be supplied either • More importantly, by asking for the hot-finished or cold-formed. Part 2 you will be confirming a ‘GH’ (Get Hot) grade. • Cold-formed tubes have a number of disadvantages that can result in fabrication, • Tata Steel’s UK manufactured premium, installation and performance issues. hot-finished, multi-certified, and fully traceable and CE marked tubes are • Mixing hot-finished and cold-formed technically superior and perform tubes in installations can also result in much better than commodity cold traceability, service life and warranty issues. formed alternatives. BESA Group PUBLICATIONS TRAINING18 Companies:

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than thethtuebetubboedybody ■ Improvend Gstrruecattuerarlf■ian cteItmgorpritrooyvfaensddasfdteruutcycttiulirtayl integrity and ductilityed risk of splittingn Increased risCkooldf s-fpolirtmtinegd tube Cmoilcdr-ofogrCmaopelhdd:-tIfnuocbrmoenemsdiis■ctru eoIbnmgetprCarmoopvlhiedcnd:-rNIafononogcdrrmolcaoonpesnsdhsiisos■:ttfIue ensnIbnmtctrettopeornnmuoggvsiehitcsdhnrteaoednsgnsudrtrcaionpnghsis:atIdenndctitotoinougsnhiasnlteesns t1 1 1 2 2 2 2eobpdrrereponsesdsiruiofnorngermainbatineligcteireitasynnngaaPRPinogoesotadocrirunoeecrrsrretopbdscrieeoopnnsrsemsrduotrirfrensoueicgorcihmnntaautbaenringeliicrctwiaieteylistphroppoecrmsktteiretucsschotaufnrsemsitctrwraeeulcsictpshhtraauopnnrpoeidcecwarvktlaeiitperth■■■■■issrao potAHNGIpmiofbrooigeepscimsnllhartiorktttoertsysereervisuretieptcsoonnnfcdssarshfebctcwAIspoasaumettrsoerbnfneeruberrpeiflsaniredolodceirtngsftrwoairivimttysnnnehlvataitgaotgtsfpeedreonh■■■■■sgtdiurotociahZsRyrgo btraeooepirrriptmutntHAGNIhnpemncyetiahoocuttberooig(uvgbgHeedopeabrrciereAnlllahaaariorofZatlketitddohefol)tvsnysertHaaenrvoiidsnrseiarietuipendpatimttoogwnfttrdssuharscigftnioeobicoiaiastoupofsnnetohttrsnoetrtrrfmaohgtubeeirorecdliofusnregosoweettnginfrohreismttsanenshptlatdtgaoslferdiieintansnagtuttcihsZRigyridgtraeooennirimutnthniogncyteasiouttg(ruv,gbtHwdarrecehAlaaacorZteiddihfe)vontrHaaoidanhseairutdasitgwrittoriunhocinniooiugoaitugfhZsRsnohtreoorttritmrumnatohoeiocetesdoloutur(unvsbwpHartcieneAlooelsoZtihnsfp)lltrHdalotlaneiuiidiatnpngnttuhgsinongiiufnoogt,rtgrm,hecedhreeaatsiinngghZsRteoormuntocteoutr(uvbHarceeAlooZthf)lrHaloaneudapgtuhsnoiiufnotrtgmheedCold-formed tube mCoiclrdo-fgorCramoplehdd:-fIonturcmboenesmdisittcuerbonegt rCmaopilchdr:-ofIognrcmaopnehsdi:stItnuecbnoetnmsiisctreongtraph: Inconsistentstructure with pocksetrtus cotfusrtereuwscisthuarnpedowcvkiaterhtiasptooiofcnsktseretiunsscsotuaf rnsetdrwevsiatsrhiaapntoidocnvksaertinisaotifosntrseisns and variations inmechanical propertmieeschanmiceaclhparnoipcearltpieros permtiecshanical properties How to tell if it’s hot-finished You can tell a hot-finished tube by either the product description or marking, order acknowledgement, test certificate or any statements of conformity issued by the Tube manufacturer. Tata Steel’s conveyance tubes have all the information you need marked on the actual product confirming it’s hot-finished (GH=Get Hot) product. Our CE mark confirms Technical support full product suitabilityfor Fuel/Gas (CAT3) and For more information on Tata Steel’s hot-finishedWater (CAT4) use. Some tube range and the differences between cold imports are not hot-finished vs. cold-formed tubes, please visit: www.tatasteelconstruction.com/hotvscold fully CE marked. Or call the Tubes Technical Hotline: +44 (0) 1536 402121 Use this icon to help Or contact the Building and remember the Tata Steel Industrial Services Pipework hot-finished brands, key Academy, established to standards and grades to improve the awareness specify to ensure that you of BIM and pipework get a hot-finished tube. innovations, please visit: www.bispa.orgAlways specify Tata Steel Install® Plus 235 brand or a GH (Get Hot)grade when ordering your EN10255/EN10217-2 pipework products 19

TRAINING for Apprenticeships, which is also responsible for monitoring the quality of the apprenticeships developed by each industry sector. With greater control of the system we can start to focus on tackling the skills gap. Every employer in our sector should be able to take out more than they put into the Levy – and many SMEs will not have to contribute anything at all, but can still access funding to support their recruitment and training plans. There has been some confusion over the existence of two levies with some employers still being required to pay the old-style CITB levy. However, the Department of Industry must take lead for Business, Innovation and Skills on apprenticeships (BIS) has now agreed that about 900 large construction firms with payrolls of more than £3m will have to pay both the CITB levy and the new apprenticeship levy until 2018 – firms The launch of the government’s Apprenticeship with smaller payrolls are unaffected. Levy and the programme to develop new However, some Tier One and Two contractors are ‘Trailblazer’ apprenticeships makes this a key imposing contract conditions on sub-contractors moment in the industry’s training history, according requiring them to pay the CITB levy on their behalf. to BESA director of training Tony Howard. This is not a valid contractual condition, according to This is a time of uncertainty so it is really important that BESA’s legal department, apart from in some ‘labour only’ employers step up and take responsibility for the whole projects – so sub-contractors should not feel obliged to apprenticeship process. It is crucial that we get a good agree to it. fix on the quality and how the delivery of Trailblazers is In short, the building engineering services sector is not managed and priced. We do not want external training covered by the CITB levy – the sector opted out in 1990 providers from outside our industry trying to muscle in and does not want to go back there. We are, however, and strip money out of the system and away from where it very much IN the new apprenticeship levy so let’s make can add best value. it work for us. The closure next April of the current scheme for funding Trailblazers and assessment plans are up and running. apprenticeships that haven’t already started is a game Now we must pick up the baton for delivery and end changer. At that point, employers will be able to start point assessment to ensure our industry has its own drawing funds from their digital levy account to help badge of quality for apprenticeships that will serve it recruit and train apprentices. well far into the future. The levy is expected to produce a training fund of £3bn to If you would like to discuss the possibilities of employing support the creation of three million new apprenticeships an apprentice with your company visit by 2020. The system is overseen by the new Institute www.theBESA.com/employ-an-apprentice. BESA Group PUBLICATIONS TRAINING20 Companies:

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CONSTRUCTION WEEK The Building Engineering Services Association (BESA) is proud to be a partner of HVAC 2016, the UK’s only show dedicated to heating, ventilation, and air-conditioning within the construction industry; along with a host of industry leaders, as part of the award winning UK Construction Week taking place at the NEC, Birmingham on 18 - 20 October. Free to attend, HVAC 2016 is set to be Condair, installation giant Kingspan gains pace, HVAC 2016 will be a this year’s must see industry event; Insulation and full service ventilation valuable opportunity for professionals building on the 24,000 industry company Delta Ventilation Ltd to within the sector to keep up to date, professionals who attended last year, name but a few. learn new skills and see the latest including visitors from the UK’s top 20 products from leading manufacturers.” construction companies. Delivered over three days, the show schedule includes a range of As the premier trade association for informative seminars, innovations the sector, the BESA actively supports from leading manufacturers, industry members in maintaining and growing discussions, practical workshops, their business and sees attendance at numerous networking opportunities HVAC 2016 as a way of staying ahead and recent legislation updates. of industry issues and maximising the latest opportunities in the marketplace. Nathan Garnett, Event Director for HVAC 2016, explains the show’s Catering for installers, engineers, importance: “As one of the most robust contractors, specifiers and architects; sectors in the construction industry, confirmed exhibitors at the show HVAC is a crucial market we want to include Airflow Developments Ltd, support in growth and innovation. As HVAC components manufacturer legislation continues to be updated Farraro group, humidifier specialist and the drive for increasing efficiency BESA Group PUBLICATIONS TRAINING22 Companies:

BESA experts will be actively involved CEO of the Ground Source Heat Pump What’s more, by registering for HVACthroughout the show presenting Association and Phil Jones, Independent 2016 trade visitors are able to attendseminars and contributing to wider Energy Consultant & Chairman of the all nine shows taking place across thediscussions around some of the CIBSE CHP-DH Group. three days at UK Construction Week:biggest issues currently facing the Timber expo, the Build Show, CivilsHVAC industry. Highlights include: Other topics being discussed during Expo, the Surface and Materials Show, the show include indoor air quality in Energy 2016, Plant and Machinery Live, Day One energy efficient homes, characteristics HVAC 2016, Smart Buildings 2016 and and performance of MVHR systems and Grand Designs Live.Tony Howard, Director of BESA utilisation of construction product dataTraining will be presenting a seminar to deliver sustainable buildings. Following the success of last year’son the hot topics of current skill event, UK Construction Week willlevels, training and apprenticeship Registering to attend HVAC 2016 is quick, once again offer much more thanschemes within the industry, easy and free and can be completed just access to over 650 industrydiscussing standardisation and the online at www.hvaclive.co.uk leading exhibitors and associatedlatest Levy information. products and services. With the introduction of several new industry Day TWO awards celebrating excellence in the sector, and a packed entertainmentTony will be joined by a panel of programme which includes the returnindustry experts to discuss training of the popular beer and ale festivaland narrowing the skills and diversity and much more.gap within the industry. The aim of thissession is to look further at what can For further information,be done to attract and retain people to visit UK Construction Week:the industry from all backgrounds and www.ukconstructionweek.combreaking down the barriers. ARE YOU Attending?Chaired by Dennis Flower, Editor atPremises and Facilities Management Make sure you visit us at stand H4/964.Magazine, panellists include:Alexandra Logan, Engineer at We will be sharing our experience and insights from theCundall, Bridgett Bartlett, Deputy show with our members. Be sure to sign up to our regularChief Executive of the Chartered e-newsletter or follow us on Twitter to stay up to date.Institute of Building (CIOB), TonyHoward, Director at BESA Trainingand Dr Nelson Ogunshakin, ChiefExecutive Officer at the Associationfor Consultancy & Engineering (ACE).A further panel discussion on daytwo will dissect the future of heatpumps. Many countries in centraland northern Europe, as well asNorth America, use heat pumpsfor hot water and heating theirhouseholds. The UK is laggingbehind its European and Americancounterparts with a large proportionof households still using gas boilers.This discussion defines the barriers ofinstalling heat pumps and what theindustry can do to help break themdown. Panelists include: Tim Rook,Technical Director at BESA, JohnStephan, Partner at BDO, Nic Wincott, 23

WORKFORCE Are you using the full Training Records potential of smart cards? Probably the most sought after Engineering Services SKILLcard – the personnel function available through smart registration and card issuing scheme for the mechanical cards is the ability to store information services industry of the building services engineering related to the training of individual sector – began issuing smart cards last autumn. workers and staff. Since then, 11,250 smart SKILLcards Secondary Applications Working with Reference Point, CSCS’s have been issued, representing 20% IT provider, SKILLcard is now able to of the SKILLcards in circulation. All The smart functionality of SKILLcards provide a free service to employers SKILLcards are upgraded to smart cards also enables employers to use a range through Reference Point’s Skillsight on renewal, so it is only a matter of time of site access control and time and service allowing employers to upload before all SKILLcards will be smart. attendance recording systems, using training records, qualifications or biometric and wireless technologies other information to their employees’ Core Information provided by a number of IT providers cards – including site safety inductions, – which can also be used to control toolbox talks and copies of certificates. In addition to personal information – access to machinery and equipment, This information can be edited online name, reference number, photo ID – to limit their use to suitably qualified and kept up-to-date by a nominated the chip embedded in smart cards personnel. person within your organisation. stores ‘core’ industry-related information, including NVQ/SVQ levels, corresponding Details of the various IT providers who • You will be able to edit only the pre-NVQ/SVQ qualifications, have teamed up with CSCS – the apprenticeship details, welding and F gas pan-industry registration body to information which you have inputted, certification, and professional institution which SKILLcard is affiliated – are at: so it is specific to your business membership categories. requirements. https://www.cscs.uk.com/about/ This information is controlled and user-smart-tech/ • Other employers may have inputted inputted exclusively by SKILLcard. smartcard-additional-uses/ information, but you will be able to view this when the individual presents his/her card to be read. BESA Group PUBLICATIONS TRAINING24 Companies:

• Due diligence checks by Reference clients’ premises/facilities while downloaded for free using the links skills, competences, previous on the downloads page of the Point ensure that only genuine, inductions, etc. are verified SKILLcard website reputable businesses are able to (www.skillcard.org.uk/downloads). register to use Skillsight. • Helps you manage training budgets Once you have downloaded the app,See how this works at: through having an overview of you can read the card by holding itwww.skillcard.org.uk/skillsight when certificates will expire to the back of the device to view the information on screen, or by insertingWorking with SKILLcard, Reference Further information about Skillsight the card into your card reader. YouPoint has made a number of is at: www.skillsight.co.uk. will need to ensure that your device’senhancements to the Skillsight system near field communication (NFC)– including the colour-coding of Reading Cards is turned on. At the moment, thecertificate expiry dates and email or GoSmart apps are only available fortext messaging notifying imminent Information accessed through a Android devices.certificate expiry dates. smart card can be read via mobile phone or tablet (Android or Windows Smart cards are up-dated Using Skillcard’s types) or a PC-based, plug in card automatically the first time smart functionality reader. The SKILLcard they’re scanned after, meaning website gives more details about additional training can be added• Avoids the time-consuming nature compatible card readers. electronically at no cost to the cardholder or employer. of providing clients with evidence of To read a smart card through either the workforce’s skills and competences of these systems you simply need Skillsight is available to smart SKILLcard using paper records and photocopies to download the SKILLcard GoSmart users from mid October 2016. software from Google Play or the• Avoids unproductive time awaiting Windows Store. The apps can be client inductions or access to 25

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WORKFORCEWelplan Pensions now fully online Welplan Pensions is one of only 7 workplace pension schemes open to any employer that hold the Master TrustThe workplace pensions and employee benefits provider Assurance Framework standard, which was developed byWelplan now offers a fully online pension scheme following the Institute of Chartered Accountants in England and Walesa major makeover of its online service helping to reduce the (ICAEW) in association with The Pensions Regulator to helpadministrative burden on employers and helping them meet employers identify schemes with the highest standardstheir auto enrolment duties. of governance and administration. Welplan Pensions also holds Pension Quality Mark READY status, for providing clearThe Penrith-based company, which has been operating since communications and good governance.1960 and providing a workplace pension scheme since 1988, hasexpanded beyond its traditional building engineering services Thanks to the creation of a new digital platform, employershome. Originally set up to meet the needs of employers in this can now register for Welplan Pensions online; assess theirindustry alone, it is now providing pensions and employee benefits workforce; and submit and process files and financialto over 500 employers, large and small, in a variety of industries. transactions online. Financial advisers, who manage accounts on behalf of clients, can also use the system and set up multiple employers under their own account. There are no employer charges, making things simple for IFAs who don’t have to factor this cost in when advising their clients. The speed and convenience of the new system, which enables the uploading of files at any time of the day or night, means employers can meet deadlines and, therefore, avoid the risk of late payment fines or pension regulation breaches. For more information please visit: www.welplan.co.uk/welplan-hub/video-guides/ 27

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SUPPORTING YOUR BUSINESSHow to advertise Advertising on other people’s sitesyour business online Getting your company listed on other sites such as trade journals orRemember having to trawl through the Yellow Pages industry sites may cost a bit of money but it shows that your company isor the BT Phone Directory when you wanted to look for trusted and certified. To be listed on the Find a BESA Member page fora local heating engineer or plumber? Although some example, you must be a BESA member, this means you have passed ourpeople may still choose to use hard copies, most of us Competence Assessment Scheme and the Association is vouching forwill now search Google or online directories including the quality of the services provided.our Find a BESA Member page, while using theirsmartphone or tablet. People want to find information This type of online marketing is beneficial as trade journal and industryimmediately when on the go and from a trusted source. sites are aimed at a specific target audience. There are lots of options, ranging from simple directory entries, to the potential to put animatedAdvertising online is a cheap and effective way to target banner adverts that click through directly to your website. Costs willyour specific audience. Here are our recommendations vary, so it is best to identify the websites you want to advertise on, andof ways you can advertise your business online... approach them directly. Don’t forget to bargain, as you can normally get a substantial discount off any advertising price that you are quoted! Social engine marketing RemarketingGoogle Adwords is an advertising service by Google for businesses.Many people use the term ‘I Googled it’ when looking for a service or Remarketing specifically targets people who are interested in yourproduct. Google Adwords enables you to rank higher on the search products or services – its tracks who visits your website or app andlistings by choosing key words you think your customers could be which products they look at. Once they have left your site adverts willsearching for. be targeted at them through other websites directing them back to what they were looking at. You may have noticed this before – you mayFor example if you are a company that has a ductwork cleaning service have been looking at a type of pipework for example, after a while youin Manchester, key words you would be likely to use are‘ductwork might have seen the exact brand, product and specification of pipeworkcleaning in Manchester’or‘Qualified ductwork cleaning in Manchester’, you had been looking at in an advert down the side of a completelyif your business name is‘ABC Ductwork’then you would also bid on different webpage – this is remarketing.‘ABC Ductwork in Manchester’. This enables your ad to be seen bypeople who are specifically searching for your services. This type of online marketing is beneficial as you know that your advertising budget is being used on people who have already taken anUsing social engine marketing is beneficial as you can set your active interest in your business. If you would like to find out more, visitbudget and only pay when people click on your ad. This can be a http://www.ppchero.com/ultimate-guide-to-adwords-remarketing/.cost effective way of advertising your business and getting seen bypeople actively looking for your services. If you want to find out Let us know what subjects you would like us tomore, head to www.google.co.uk/adwords. cover in Your BESA to help your business grow. Contact [email protected] 29

EVENTS CALENDAR 2016 BESA Specialist Groups and Committees BESA Regional Meetings – NOVEMBER 2016 Heating & Plumbing Services Group Eastern Counties Tuesday 15 November 5 October North East Tuesday 15 November Service & Facilities Group West Midlands Tuesday 15 November 13 October Sussex Wednesday 16 November BESA Wales Wednesday 16 November Technical Committee East Midlands Thursday 17 November 9 November Kent Thursday 17 November Exhibitions and Conferences Northern Ireland Thursday 17 November Healthcare Estates Exhibtion Scotland Monday 21 November 4 & 5 October, Manchester Central London Tuesday 22 November Training - Skills Cymru North West Tuesday 22 November 12 & 13 October, Motorpoint Arena, Cardiff Surrey Tuesday 22 November UK Construction Week Wessex & C.I. Tuesday 22 November 18-20 October, NEC, Birmingham Yorkshire Wednesday 23 November Diversity Seminar South East Thursday 24 November 25 October, Southbank University, London South West and Thursday 24 November Digital Construction Week West of England 26 & 27 October, The Business Design Centre, London Details for the following regional meetings coming soon & CIBSE Hertfordshire TBC Building Performance Conference & Exhibition South Midlands TBC 17 & 18 November, QEII Centre, Westminster, London BESA Health & Safety Focus Forums The Business Show London & SE 17 & 18 November, Olympia, London 20 October - Holiday Inn, London Stratford City The Building Services Summit 2016 Wales & SW 23 November, British Library, London 27 October - Holiday Inn, Cardiff West Midlands 3 November - Holiday Inn, Rugby/Northampton Northern 10 November - Holiday Inn, Leeds Garforth To book, or for more information on, any of our events please visit www.theBESA.com/events BESA Group PUBLICATIONS TRAINING30 Companies:

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