CIMS Brochure

DAVIES & ROBSON – Community Impact Management Services

CONSTRUCTION PROJECTS – Community Impact ManagementINTRODUCTION n Impact SurveyConstruction projects that bring contractors into close proximity with the Understanding the individuals and businesses that will be affected by the projectgeneral public create particular logistical challenges. In addition to safety is the first step in preparing a plan to mitigate its affects. A survey can varyand environmental issues, contractors can be faced with the need to disrupt from documenting those individuals with special requirements to determiningthe everyday activities of travellers, householders and businesses. This is the physical movement of freight into and out of a range of businesses.particularly the case with major infrastructure projects that go through theheart of a community. n Drop Off Centres Where construction activity restricts access to homes and businesses,Road, rail, tram and utility projects are classic examples but the disruption Davies & Robson can establish drop off centres for companies deliveringcan also apply to other forms of major development. Whilst disruption is into and out of the area. Final delivery can then be organised to work innever welcome, with careful management it can be minimised to the benefit harmony with construction activities. The size, design and location of a dropof both the local community and building contractors. Good planning and off centre will vary according to local community needs. Drop-Off Centrescommunication can help reduce waste and the risk of expensive project can also play a useful role for providing information and a focal point fordelays whilst contractors respond to local grievances from individuals, community liaison.local politicians and community and trade associations.RESPONDING TO THE NEEDDavies & Robson, with a lifetime of experience in logistics management andservice delivery, is able to provide comprehensive support to contractors andlocal authorities. The exact mix of services included in a solution is specificto the particular project and will often vary over time. Project commencementusually starts with understanding the project plan and the impact it will haveon households, businesses and the general public. A series of Workstreamswill then be devised to address the needs of the project. The range of supportactivities can include all or some of the following:

n Material Management n Temporary supply of utilities n Temporary parkingTo avoid unnecessary vehicle queuing and the risk of waiting for materials, n Temporary accessDavies & Robson can design and implement a consolidation centre for thestorage and movement of construction materials on and off the site. Thiscould involve yard layouts and, where required, temporary warehousing.n Community Interface n Assistance with the movement of people, freight and household purchasesFor those projects that are highly disruptive to the local community, planningand community liaison is particularly important. Typically this will involve n Recording accidental damage to private property and arranging forliaising with the construction teams, individual households and businesses on reinstatementan ongoing basis to come up with solutions that enable construction work toproceed whilst meeting the needs of the local community. n Communications For many projects involving established infrastructure, the exact timings ofThis may include: road closures and utility changes will vary and maintaining close liaison and communication with those affected is of vital importance. Where appropriate, Davies & Robson is able to assist with organising community meetings, compiling newsletters and information websites and notice boards, which minimise inevitable frustrations arising from disturbances to the lives of those affected. n Business Disruption Whilst the intention is to try and minimise the impact on local businesses, sometimes it is impossible for a business to continue to operate. In these circumstances, Davies & Robson can assist in determining temporary solutions and calculating and negotiating appropriate compensation. Davies & Robson also has experience with negotiating temporary leases and the temporary hire of equipment and staff.

CASE STUDY – Nottingham Tram ExtensionINTRODUCTION n Resources identified n Lease negotiatedConstruction of the Nottingham Express Transport Phase 2 Tram Extension n Heads of terms agreedcommenced on the 1st January 2013. One of the most challenging sections n Centre operatedinvolved installing track through Chilwell High Road: a narrow roadsurrounded by houses and more than 90 businesses ranging from n Access Road Plannedrestaurants, shops and fast-food outlets to larger businesses with complexdistribution operations. One of the key problems was to sustain critically We identified, planned and organised a route across private land providingimportant local services including pharmacies, doctors’ surgeries and access to 14 businesses and 1 college with a combined total of 1,200 studentschurches performing regular weddings and funerals. and employees that would otherwise have been cut off by road closures. Land identified for the road also gave 6 acres of essential construction site storageDavies & Robson was engaged to assess and mitigate the impact of the and 40 parking spaces to replace those lost by the community.project on the whole community in a way that enabled and assisted withconstruction. The project commenced with surveys to understand the impact n Resources identifiedupon the logistical needs of local businesses following the closure of the n Lease negotiatedHigh Street. We went on to implement a solution that was cited when the n Heads of terms agreedconstructors won a Considerate Constructors Gold Award. n Road planned n Change of planning categories obtainedTHE SOLUTION n Business Relocationn Distribution Centre For the one business for which no access could be organised, Davies & RobsonRecognising that needs would change as the project progressed, Davies & temporarily relocated 2,000 f2 of warehouse space and ten warehouse staffRobson created and operated a logistics centre, enabling the constructor, allowing the business to continue Europe-wide distribution.households and businesses to receive and distribute goods wherever andwhenever access was not possible. The logistics centre was also used as a n Appropriate resource identified and agreed with businesspoint of contact for local people requiring information or assistance with n Lease negotiatedproblems arising from the works. n Heads of terms agreed n Warehouse refit organised n Assistance with move

COMMUNICATIONS n Contracts drawn upDavies & Robson understands that infrastructure projects in busy urban n Arranging temporary car parking to replace that taken by constructionareas can be highly contentious. It is essential to keep up to speed with the to ensure flow of customers to local businessesneeds of the local community in order to balance them with progress of theproject. Davies & Robson was given responsibility for communication along n Planning-category changes organised for leased landa challenging stretch of the works incorporating hundreds of residents, morethan 90 businesses and the offices of the local MP. We provided a focal point ENDORSEMENTfor information and grievances allowing the constructors to concentrate onthe task at hand. In addition to preparing and distributing information packs “It has been a pleasure to work with Davies & Robson over the last twoand a fortnightly newsletter, Davies & Robson represented the constructors years whilst they have supported the Taylor Woodrow Alstom Jointat liaison meetings between the local community, local authorities and Venture in the delivery of the £560m Nottingham Express Transit (tram)service providers. extension through Beeston and Chilwell. They were set the challenging task of supporting over 90 operational businesses and their customersPROJECT RESOURCES OBTAINED through an 18 month complete road closure.During our initial assessment we identified a range of local resources that were Their work ranged from establishing and operating a major logisticsused to the benefit of the project. We negotiated and leased over 5,000f2 of centre to handling deliveries and collections to/from cut-off businesses,office space and more than 8 acres of much-needed construction site land. through to micro management of day-to-day pedestrian access to eachThis meant that 120 construction office staff and many resources and facilities individual property. They combined a professional back office approachcould be moved closer to the works, avoiding expensive and time-consuming with a highly visible daily presence on site.temporary offices and saving countless fuel-miles for construction traffic. It is clear that they developed warm relationships with each business,ADDITIONAL SUPPORT PROVIDED allowing them to continue to function, despite the lack of road access.”n Negotiating compensation following the temporary closure John Delaney, Head of Property Services, Broxtowe Borough Council of a business

CASE STUDY – Taylor WimpeyBACKGROUND THE SOLUTION Taylor Wimpey is one of the largest Davies & Robson undertook a detailed process mapping and investigation as housebuilders in the UK, operating from well as a review of the base functionality of the warehouse systems. 24 regional offices across England, Scotland and Wales. The in-house logistics operation, A number of recommendations were made including:Taylor Wimpey Logistics (“TWL”), operates from a national distribution centrein Newmarket and supplies products to all 24 regional housebuilding n The standardisation of business processes – different teams usedbusinesses across the UK. TWL receives, stores and delivers, in build different business processes which contributed to the increased risksequence, a diverse range of products including skirting, architrave, of stock discrepanciessoffit boards, fascias, internal doors, door furniture and lintels.THE CHALLENGEThe operation in Newmarket provides an effective service to the 24 regionalhousebuilding businesses and has been growing strongly over the last threeyears. The nature of the business and diverse product range means thatconventional storage systems, APR and shelving represent a relatively smallelement of the overall storage requirement. The majority of items are blockstacked, loose stored, stored outside or against warehouse walls and cannotbe easily differentiated from each other. The warehousing systems providebasic functionality through manual receipts and despatch updates.Each year the six-monthly stock-takes show a significant amount ofdiscrepancies, suggesting that warehouse processes are weak and inconsistentand that service levels are lower than should be expected. Stock losses couldalso go unnoticed.

n The introduction of regular performance based team briefings for warehouse staff THE BENEFITS n Improved efficiency through better process awareness n Improved customer satisfaction through better monitoring and resolution n Improved stock accuracy through better stock management and issues resolutionn The standardisation of revised receipts, put away and picking processes ENDORSEMENT in order to improve stock accuracy and ongoing stock checks as well as giving the business the ability to check stock and confirm or deny “We provide an effective and valuable service to our customers, the 24 picking errors based upon customer complaints Taylor Wimpey regional housebuilding businesses, which we regularly review as part of our commitment to continuous improvement.n The use of numbered locations, including floor or outside storagen The clarification of roles and responsibilities within the warehouse Davies & Robson worked efficiently, without causing any disruption to our and purchasing team to provide a clear line of responsibility for stock ongoing operations, and were able to deliver a full set of recommendations accuracy and integrity that will not only improve our stock accuracy but will also help improve customer service, pick accuracy and overall customer satisfaction.n A new role of Stock Controller responsible for all system updates, stock checks and miss-pick investigations I would have no hesitation in working with them again.”n The introduction of a weekly performance dashboard made up of some Peter Matthews, MD at Taylor Wimpey Logistics simple, measurable and relevant performance indicators

DAVIES & ROBSON – Community Impact Management ServicesThe range of services that Davies & Robson provide are designed toenable construction companies to focus management and project timeon completing projects on time and within budget. Companies withinthe construction industry that Davies & Robson has provided logisticalservices include:TAYLOR WOODROW Nottingham Tram ExtensionTHE HIGHWAYS AGENCY Managed MotorwaysTAYLOR WIMPEY Warehouse DesignCALDER INDUSTRIAL MATERIALS Transport OperationsIKO Transport OperationsHEWSON Logistics StrategyLAVENDON Logistics Strategy (UK & Germany)WAVIN OutsourcingBRETT LANDSCAPING OutsourcingThe Coach House, Watling Street, Weedon, Northants NN7 4QGTel: 01327 349090 n Fax: 01327 349820 n E-mail: [email protected] n Web: www.daviesrobson.co.uk