Veolia Service Brochure

Our services WATER TECHNOLOGIES

We know water Our service Our service at a glanceWe have more than 75 years’ experience in delivering water treatment, Our service offering is tailored to meet our customers’ changingservice and solutions. needs. We work with our customers to develop a solution that suitsOur people are passionate about providing rapid support services their business needs – no matter the size or scope of the sites,for the critical water applications that keep your business moving. we have a comprehensive range of service offerings that can beThat’s why we have a wide range of service packages to maintain tailored to meet your requirements.the performance and extend the life of your system. So whetheryour world is healthcare, pharmaceutical, scientific or manufacturing,we can make a world of difference to you. Maximise Refurbishment SAeqruvaiceSepravcickeages capacity, Optimise availability Manage Peace of mind Support and Solutions Connected Service Team operating and system unexpected intelligence Aqua Connect costs and up time emergency The last thing you need is for yourenvironmental breakdowns system to breakdown just when for a truly joined up service efficiency Our support it’s needed. That’s why, when it really Exceed safety packages Maintain matters, we are here to supportstandards and water quality you with our full-time in-house comply with and lifecycle and quantity engineers, dedicated support staff legislation solutions will requirements help you to: and free technical help. Extend the - VisCiounstaonmdeVrispioonrtAalir Mobile Water Services life of your equipment Contact us: Our service team – how we do it service.veoliawatertechnologies.co.uk Our people make the difference. Our Engineers each receive, on 01628 897260 average, 50 hours of training a year and are fully competent on a [email protected] wide range of water treatment systems. They also have the latest smart tablet technology ‘AQUAconnect’, providing all the system information they need at their fingertips. From documents and applications to data trends and high speed reporting - having a unique snapshot of your system enables our experts to identify and fix any problems quickly.service.veoliawatertechnologies.co.uk

We know waterOur service packages1STEP Service packages Choose a service package that suits your needsOur AQUAservice® packages offer great Access to our Preferential Preferential No engineer Recommendations Annual service Planned service Priority response Vision – Nominated 24/7 Emergency Guaranteed Guaranteedvalue and a reliable service at every level. technical prices for spares labour rates callout fees on plant consumables and preventative in the event of a Customer lead engineer technical support onsite response onsite responseWe have a range of comprehensive and consumables within 24 hours within 8 hourspackages for you to choose from. Simply support line optimisation supplied maintenance breakdown portal of a breakdown of a breakdowncall us on 01628 897260 and we’ll make visitssure you’re covered. AQUA servicetotalsecureprotect All our solutions come with the reassurance of a standard AQUAservice® base guarantee and the support of our technical help line.diamond Bespoke offering to meet the specific needs of your plant, including 4 hour response.2STEP 3STEP Choose your flexible lifecycle support options Contact usOptional extras: Validation and Mobile water Cleaning and Additional We’re always here to help, contact us to find “We can service ourchoosing one or more qualification treatment sanitisation instrument out more about our products and services. competitors’ waterof our Lifecycle options, calibration treatment equipment.will ensure lifetime service.veoliawatertechnologies.co.uksupport for your system pack 01628 897260 Contact us forand the peace of mind [email protected] more information.”that comes with havinga reliable service that John Pethers – Service Directoryou can trust. Parts & Training Hydrex water 3-year Vision Air* labour Packages treatment warranty – Remote inclusive chemicals monitoring pack To find out more about our Lifecycle support options visit service.veoliawatertechnologies.co.uk *Available on selected productsservice.veoliawatertechnologies.co.uk

We know water Customer portal Our service team 70fully Engineers Accredited Our service team and Customer portal qualified on-site within SAFEcontractor Connected Vision engineers - intelligence For smarter water management. nationwide 4 hours partner coverage for a truly joined up service Vision is a private and secure portal that is a single point of Our service team reference for all information related to your water treatmentservice.veoliawatertechnologies.co.uk system and associated services. We pride ourselves on getting our engineer on site - at the right time and with the right parts, to deliver Vision Air the right solution. A new and better way to manage your water treatment systems. Our engineers Having the right parts and consumables available is vital. Our logistics team are Vision Air delivers remote monitoring of your water treatment system Our engineers are knowledgeable and focused on ensuring that consumables and and can be accessed via the Vision portal. Main benefits include: trained on a wide range of water treatment parts are delivered promptly to your site. • Remote monitoring from wherever you are – supporting you to make systems – they work with you to support your business by anticipating and planning Sustainable solutions the most of performance and equipment status data. responses to your evolving requirements. • Managed Service 24/7 - full alarm management, pre-emptive maintenance They use AQUAconnect, the latest technology All our products and services are developed that enhances the level of service we provide specifically to help our customers meet their and emergency support ensuring your business runs smoothly. using connected intelligence, that gives our sustainable requirements. From production • Instant insights - access trend and alarm reports that give you engineers instant on-site access to your site to operation – our solutions can help you specific information, so you benefit from: lower manufacturing costs, reduce water real insights into equipment performance. and carbon footprints and meet • Fast electronic reporting and environmental regulations. Find out more: document delivery vision.veoliawatertechnologies.co.uk We also supply and fit manufacturers • Enhanced data trending recommended spares to maximise water • Improved system performance quality and capacity. • Reduced plant downtime Safety comes first Personal scheduling support Health & Safety is our number one priority. Our team of service schedulers take care to All of our engineers complete the CCNSG ensure that our service visits are on time and Safety Passport Programme, which ensures when a rapid response is called for, we’re they are trained in all aspects of health & ready to react 24/7. safety to effectively fulfil their role on-site. We take a proactive approach in ensuring Customer services and logistics that the works are executed in a safe and controlled manner. If for any reason you need additional support, our customer services team will make sure you get a solution that meets your needs. Whatever your business requires, we’re here to help. Call: 01628 897260. Contact us: service.veoliawatertechnologies.co.uk 01628 897260 [email protected]

We know water “We had excellent Mobile Water Services service from Veolia, Connected and the MoFi units intelligence Mobile Water Services provedbotheasyto for a truly joined up service handle and easy to connect with ourservice.veoliawatertechnologies.co.uk boiler plant.” Mobile Water Services Need a mobile water solution on demand? Just one call to Veolia and you’ll have pure water whenever and wherever you need it. Our Mobile Water Services team can deliver water treatment plants with flow rates from 1.5 - >150m3/hr. Emergency Available Our Mobile Water Services include a wide range of skid, container rental 24 hours a day, or trailer-mounted technologies for pre-treatment, softening, 365 days a year demineralisation, filtration, desalination, clarification, reverse osmosis and evaporation. Our low to high capacity solutions also for short, medium and reduce waste and can produce water quality up to 18 MΩ-cm to long term hire. meet your exact purification needs. Mobile Rapid emergency response solutions deployed With our Mobile Water Services solution you get the security within of an emergency call out service, which can be deployed within 2 hours 2 hours of your call. What’s more, if you register for our free ReACT service we can access all your water and waste water treatment requirements in advance. This means we are fully prepared with detailed knowledge about your site in advance. We know your: • Water quality and quantity requirements • Services and connections availability • Site layout So if disaster strikes you benefit from an even faster and more efficient response to safeguard your business and prevent lost production. Mobile Water Planned and Services for: temporary hire Long term 24/7/365 Contact us: contract service.veoliawatertechnologies.co.uk 01628 897260 [email protected]

We know water Connected Hydrex intelligence Expertise in chemical for a truly joined up service conditioning of water “I just had to write We can make sure you’re using the correct chemical regime to express my gratitude to and volume, safely and in compliance with relevant chemical the Hydrex team and the regulations. Our Hydrex product is a comprehensive range way my order was sourced of quality chemicals specially formulated to meet specific requirements. This will optimise the performance of your and handled. entire water cycle and protect your system against corrosion,“Everything was carried out in scaling and bio-fouling – helping you minimise downtime and reduce operating and maintenance costs. a quick and professionalmanner and I was kept updated throughout.”Hydrex green solutions Dry products Biodegradable Passion and expertise and concentrated dispersantsHydrex is our range of specialty water treatment liquids for lower We’re also passionate about minimisingchemicals. It includes organic and inorganic your chemical consumption to help youchemicals that we can formulate to match your exact shipping costs save money and the planet. We’ll use ourspecifications. The range includes: water know-how to bring real value to your process from the initial quotation Non-phosphorous Natural and right through to after sales management treatment biodegradable and support. organic coagulants programmes and flocculants Online trending solutions Contact us: Using the latest technology, Hydrex eTrend electronically records parameters service.veoliawatertechnologies.co.uk from your cooling and boiler water 01628 897260 treatment monitoring program, [email protected] providing easy data storage and instant access to the latest critical trends. Experienced service engineers Our team of 70 highly qualified engineers use the latest monitoring and reporting technologies. So whether you want to optimise your RO plant membranes, restore the efficiency of your boiler or minimise the risk of Legionella, we can make a world of difference.

Refurbishment “I cannot commend your Hydrex and Refurbishment engineer enough for his support through some quite trying times. I do feel he is one of the best engineers I have had the pleasure to meet in my career.” We know system efficiency inside out Refurbishing your existing water treatment plant is an effective way to improve plant performance and extend the life of your system, without large capital expenditure. Refurbishment can also help you reduce maintenance costs and is often more cost effective than replacement. FREEsystem health checkExtend the Optimise Six steps 1 Register your details 4 Give us the go aheadlife of your performance and to system with us. and we’ll produce a efficiency 2 We’ll arrange to carry detailed project plan system capacity out a FREE, no obligation scheduled around system inspection and your operation and site Improve your Modify evaluation including requirements.environmental your pre-treatment and 5 We’ll commission and performance make-up water. test your refurbished equipment 3 Our detailed report system and produce an improvement report Comply with Exceed water will include proposals before leaving your site. new safety quality and recommendations. 6 Our follow-up service legislation Plus the benefits you will ensure your system requirements can expect in terms of maintains optimum reduced operating performance and Reduce Minimise downtime costs and a efficiency in the future. operating and and prevent lost comprehensive healthmaintenance costs production and safety record. Discover the We can help you improve true cost of water your system efficiency today. Call 01628 897260 and we’ll register you for a no-obligation health check. 01628 897260 [email protected] service.veoliawatertechnologies.co.uk

“Reliability and support for our five laboratory water systems are excellent. Our service engineer has been coming for years; he knows the site and the system. Everything is well maintained. Other departments have used our system and then bought their own from Veolia.” To find out more visit: service.veoliawatertechnologies.co.ukCustomer Feedback System Veolia Windsor Court, Kingsmead Business Park, High Wycombe, Buckinghamshire HP11 1JU Tel: 01628 897000 Fax: 01628 897001 email: [email protected] service.veoliawatertechnologies.co.uk In keeping with the progressive nature of the company, we reserve the right to amend details without notice.