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Corporate presentation November 2013

Content Our vision Our global reach Our strategy Our services & solutions Our business Our corporate social responsibility Our results Our future perspective Corporate Presentation November 2013 Slide 2

Our vision Corporate Presentation November 2013 Slide 3

Our vision We inspire individuals and organisations to work more effectively and efficiently, and create greater choice in the domain of work, for the benefit of all concerned. As the world’s leading provider of HR solutions – a business that has a positive impact on millions of people every day – we are conscious of our global role. For more information: www.adecco.com/en-US/About/Pages/default.aspx Corporate Presentation November 2013 Slide 4

Our global reach Corporate Presentation November 2013 Slide 5

Our global reach Adecco Group operates in over 60 countries and territories worldwide We help more than 650,000 people find work The Adecco Group is the world’s leading every day through our network of over provider of HR solutions. Our services and 31,000 full-time employees and around 5,100 solutions fall into the broad categories of branches in over 60 countries and territories temporary staffing, permanent placement, around the world. career transition and talent development as well as outsourcing and consulting. Corporate Presentation November 2013 Slide 6

Our strategy Corporate Presentation November 2013 Slide 7

Adecco Group strategy Serving individuals and enterprises The strategy of the Adecco Group is to be alongside each phase in the life cycle of our clients and candidates/associates. Corporate Presentation November 2013 Slide 8

Our services & solutions Corporate Presentation November 2013 Slide 9

How HR services companies benefit labour markets We maintain a constant dialogue with clients and workers as well as with societal, governmental and business stake- holders to create more and better work opportunities for individuals worldwide. Economies As an HR services company, we turn available work into jobs and thereby support economic growth. Individuals For individuals, we offer legally recognised and regulated work opportunities, facilitate on-the-job training and enhance occupational and geographic mobility. Enterprises We provide companies with flexible HR solutions to help them weather peaks and troughs in demand, thereby maintaining and increasing their competitiveness. Corporate Presentation November 2013 Slide 10

Our services & solutions As the world leader, Adecco offers the full range of Human Resources solutions which are tailored to meet the evolving needs of our clients and associates. We have the capability to provide all these services locally and globally. For more information: www.adecco.com/en-US/BusinessServices/Pages/Overview.aspx Corporate Presentation November 2013 Slide 11

Our business Corporate Presentation November 2013 Slide 12

Revenue development by business lines FY 2012 vs. FY 2011 Revenues 1) Revenue growth EUR m in %, constant currency Office 5,476 -1 Industrial 9,955 -8 General Staffing 2) 15,431 -5 8% Information Technology 2) 2,379 2 16% Engineering & Technical 2) 1,169 9 51% Finance & Legal 2) 761 -1 Medical & Science 2) 398 1 25% Professional Staffing 2) 4,707 3 Solutions 2) 398 21 Adecco Group 2) 20,536 -3 1) Breakdown of staffing revenues into Office, Industrial, Information Technology, Engineering & Technical, Finance & Legal and Medical & Science is based on dedicated branches. Solutions include revenues from Human Capital Solutions, Managed Service Programmes (MSP), Recruitment Process Outsourcing (RPO) and Vendor Management System (VMS). 2) In FY 2012 revenues changed organically in General Staffing by -6%, in Engineering & Technical by 3% , in Medical & Science by -2% , in Professional Staffing by 1%, in Solutions by 4% and in Adecco Group by -4% . Corporate Presentation November 2013 Slide 13

General staffing – Office Our activities Office • Administrative / clerical • Assistance • Customer service • Human resources • Import/export • Project management • Purchasing • Secretarial / PA • Sales, Marketing & Events Adecco Office provides associates with serial assignments, ensuring continuity in the relationship. Skills are enhanced through continuous learning in challenging projects. Corporate Presentation November 2013 Slide 14

General staffing - Industrial Our activities Industrial • Assembly • Production • Machine operation • Mechanical trades • Warehousing • Packaging • Shipping and receiving Our specialised services focuses on different industrial sectors where flexibility and qualified employees contribute to our clients’ competitiveness, for example: • Automotive • Manufacturing/Heavy Industry • Construction • Hospitality • Transport and Logistics Corporate Presentation November 2013 Slide 15

Professional staffing – IT and Engineering & Technical Our activities Information Technology • Sourcing and deploying highly skilled IT specialists in mainstream and niche technologies to meet clients‘ temporary, permanent and project needs to navigate the fast-moving IT landscape. • Serving clients with structured HR solutions such as infrastructure management, testing services, recruitment process outsourcing, and multi-language help desk. Engineering & Technical • Providing the appropriate skilled engineers and technical specialists for temporary, longer-term secondment, and work package-based assignments. • Major sectors of expertise including electronics automotive and transportation, energy, oil & gas, utilities, medical products, aerospace, chemicals & raw materials. Corporate Presentation November 2013 Slide 16

Professional staffing – Medical & Science Our activities Medical & Science In the field of Medical & Science we recruit and place specialised scientific and healthcare professionals. For the Pharma and Science sectors our focus includes profiles such as: •Clinical Research Managers/Associates •Clinical Research Doctors & Nurses •Regulatory Affairs •Pharmacists •Medical Writers •Laboratory Research Scientists In the Healthcare sector our focus includes: •Sales & Product Support •Doctors •Directors & Department Heads •Nurses •Therapists •Pharmacists •Other Allied Healthcare Professionals Corporate Presentation November 2013 Slide 17

Professional staffing – Finance & Legal Our activities Finance & Legal • Serving our clients across commerce and industry, financial services, banking, insurance, public practice, law firms and corporate law departments • Our global network consists of over 200 branch offices in 17 countries operating under the following brands: Adecco Finance, Ajilon Finance, Ajilon Legal, DIS AG Finance, Jonathan Wren and Badenoch & Clark Corporate Presentation November 2013 Slide 18

Business Process Outsourcing Solutions Our activities Managed Service Provider (MSP) As a Managed Services Provider, our large multinational clients increasingly call on us to manage their contingent workforce. •We can manage your contingent workforce programme, programme management, reporting and tracking, supplier selection and management, order distribution and even consolidated billing. •As part of our service, we can also provide you with a Vendor Management System – our market-leading solution Beeline - and be present on site. Recruitment Process Outsourcing (RPO) For companies looking to outsource their recruitment process for permanent employees, we work with them to provide the flexible Recruitment Process Outsourcing solution best suited to their needs. •Our solutions include: Candidate sourcing, screening and assessment, Recruitment administration, Market expansions, cyclical and part-time hiring, On-boarding and offer management. Corporate Presentation November 2013 Slide 19

Career Transition & Talent Development Services Our activities Career Transition & Talent Development Lee Hecht Harrison is a talent solutions company focused on: •Career Transition •Leadership Development •Career Development •Change Management solutions Many organisations are trying to address these pressures by investing in their people, deploying and redeploying their resources, expanding their markets and reducing their costs. This is where Lee Hecht Harrison provides companies with unparalleled and innovative approaches to managing the entire employee lifecycle and customised solutions that are specifically tailored to client requirements. Corporate Presentation November 2013 Slide 20

Our corporate social responsibility Corporate Presentation November 2013 Slide 21

Adecco corporate social responsibility Prioritising activities Stakeholders Global Programmes Employees Excellence Customers & Shareholders Excellence Awards Society Skills Win4Youth Integration IOC Athlete Career Programme IPC Athlete Career Programme For more information: www.adecco.com/en-US/csr/Pages/default.aspx Or : http://csrr.adecco.com/csr2010 Corporate Presentation November 2013 Slide 22

Our results Corporate Presentation November 2013 Slide 23

Q3 2013 results summary Reported Variance (13 vs. 12) in % -50 0 50 100 0 EUR m % of rev. Reported Constant currency -5 Revenues 0 5,033 0 -1 Gross profit 0 0.0% 942 18.7% 5 -9 SG&A 0 0.0% 669 13.3% -4 30 EBITA 1) 0 0.0% 273 5.4% 38 33 Operating income 0 0.0% 263 5.2% 41 Net income attributable to 190 61 Adecco shareholders 0.0% 3.8% 1) EBITA is a non US GAAP measure and refers to operating income before amortisation of intangible assets. Corporate Presentation November 2013 Slide 24

Revenues and EBITA by segment Q3 2013 vs. Q3 2012 Revenues EBITA 1), 2) constant currency EUR m yoy growth EUR m margin 25% France 3) 1,276 -5% 93 7.3% 19% North America 950 3% 42 4.4% Revenues in percent 10% UK & Ireland 481 1% 10 2.1% 9% Germany & Austria 435 4% 39 9.0% 5% Japan 273 -5% 18 6.5% 5% Italy 242 8% 17 6.8% 5% Benelux 251 3% 14 5.5% 4% Nordics 203 -1% 8 4.3% 3% Iberia 173 4% 5 3.1% 2% Australia & New Zealand 99 -10% 2 2.3% 2% Switzerland 109 -4% 9 8.6% 9% Emerging Markets 3) 467 8% 18 3.8% 2% LHH 74 4% 20 27.2% Corporate (22) Adecco Group 5,033 0% 273 5.4% 1) EBITA is a non US GAAP measure and refers to operating income before amortisation of intangible assets. 2) Including restructuring costs of EUR 1 million in France, EUR 1 million in the UK & Ireland and EUR 1 million in LHH. 3) As of January 2013, Morocco and Tunisia, previously within France, are reported under Emerging Markets. The 2012 information has been restated to conform to the current year presentation. . Corporate Presentation November 2013 Slide 25

Revenue development by business line Q3 2013 vs. Q3 2012 Revenues 1) Revenue growth EUR m in %, constant currency Office 1,233 -3 Industrial 2,568 1 General Staffing 3,801 0 8% Information Technology 564 4 17% Engineering & Technical 285 0 50% Finance & Legal 2) 192 4 Medical & Science 89 -11 Professional Staffing 1,130 2 25% Solutions 102 10 Adecco Group 5,033 0 1) Breakdown of staffing revenues into Office, Industrial, Information Technology, Engineering & Technical, Finance & Legal and Medical & Science is based on dedicated branches. Solutions include revenues from Human Capital Solutions, Managed Service Programmes (MSP), Recruitment Process Outsourcing (RPO) and Vendor Management System (VMS). Corporate Presentation November 2013 Slide 26

FY 2012 results summary Reported Variance (12 vs. 11) in % -20.0 -30.0 Reported Constant currency 10.0 0.0 -10.0 0 EUR m % of rev. 0 Revenues 1) 0 20,536 -3 3 Gross profit 1) 0 0.0% 3,674 17.9% -1 7 SG&A 1) 0 0.0% 2,949 14.4% 3 -11 EBITA 1), 2) 0 0.0% 725 3.5% -14 -12 Operating income 0 0.0% 673 3.3% -15 Net income attributable to 0.0% 377 1.8% -27 Adecco shareholders 1) In 2012 organic revenues changed by -4%, Gross Profit by -3%, SG&A by 1% and EBITA by -17%. 2) EBITA is a non US GAAP measure and refers to operating income before amortisation of intangible assets. Corporate Presentation November 2013 Slide 27

Our future perspective Corporate Presentation November 2013 Slide 28

Our future perspective Global trends Governments 1. Regulation 2. Flexibility imperative 3. Job creation People Companies 1. Demographics Adecco Group 1. Productivity and flexibility 2. Skills mismatch 2. Talent shortage 3. Lifestyle changes 3. Changing labour force Technology 1. Job search engines 2. e-intermediaries 3. eLearning Corporate Presentation November 2013 Slide 29

Thank you Corporate Presentation November 2013 Slide 30