OPS_AnnualReport_2019

• Re-identification of roles and work proc Flight Operations Standards Department - The Civil Avia

Administration cesses in OPS Administration Structure ation Authority of Thailand (CAAT), September 2019

OPS Administration Structure (Conventional) Problem: Lack of standardization in OPS lette Requestor GO Checks Composes Letter for Wording/Formattin Flight Operations Standards Department - The Civil Avia

ers. Problem: Too much ‘back-and-forth’ occur ng Errors at this stage. Significant amount of time wasted. Requestor Makes Corrections to the Letter ation Authority of Thailand (CAAT), September 2019

OPS Administration Structure (Ideal) New Document Systematic Outp Request Form & Standardizatio GO Composes the Requestor using templates, with t Requests New Document Formatting and Wo Flight Operations Standards Department - The Civil Avia

puts Instead of focusing on on correcting format and Letter wording, inspector can the Correct focus on accuracy of details ording Requestor Checks for Accuracy of Details ation Authority of Thailand (CAAT), September 2019

OPS Administration Structure (Ideal) New Document GO Completes Request Form Document using Templates When there is a need for a new document to be compo Doc Request Form with necessary details and submit elec GO are to produce a document with accurate details, form Categories that are selectable within the form includes: A. Main Base / En-route Audit Notification B. Manual Approval C. Other Document Request Flight Operations Standards Department - The Civil Avia

Requestor Reviews No Document Accuracy Correct? and Details osed, requestors are to complete Yes ctronically to GO. mat and standards. GO Performs Necessary Documentation Procedures and Submit Document ation Authority of Thailand (CAAT), September 2019

• Establishment of internal OPS Quality Assurance Team to monitor and ensure compliance and work uniform Flight Operations Standards Department - The Civil Avia

Quality Assurance ation Authority of Thailand (CAAT), September 2019

OPS Quality Quality Assurance can be a cha Assurance of multiple divisions. A clea communicated and promoted representatives selected from ensure every division in OPS are OPS M CS CT FO FD Flight Operations Standards Department - The Civil Avia

allenge, given the structure of OPS and the involvement ar set of OPS standards and policies must be well- to all personnel in the department. A body of quality each division should be formed to work together and e aligned with the direction of OPS Manager and CAAT. Manager IQA HL SA DG GO ation Authority of Thailand (CAAT), September 2019

OPS Quality Responsibilities of IQA (Int Assurance 1. Responsible for ensurin 2. Conduct special interna 3. Investigate non-compli 4. Develop, recommend a 5. Coordinate and suppor 6. Detection and resolutio 7. Quality improvement, in performance and qu 8. Assure ongoing compli Qualifications of OPS IQA (Internal Quality Assurance) 1. Attended the Quality Management System (QMS)/ or equiva 2. Should have previous audit/ internal audit experience. 3. Should have attended the ISO 9001:2015 Internal Auditor co 4. Should have thorough knowledge on the processes and requ 5. Improvement and process-oriented mindset Flight Operations Standards Department - The Civil Avia

ternal Quality Assurance) ng an effective document control system nal audits, as required iance issues and monitor corrective and preventive actions rt on-site audits conducted by external parties on of problems acting as a catalyst for change and improvement uality iance with quality and industry regulatory requirements alent course. ourse. uirements of their own division. ation Authority of Thailand (CAAT), September 2019

OPS Quality Due to the complexity of OPS Assurance and compliance in every di appointed per division, and as of divisional QRs would enabl A. Closer supervision and B. Formation of a Qualit discuss, plan, coordina C. Support IQA team with D. QRs represent IQA tea E. QRs are to support wit F. QRs shall be responsib It is important to note that each QR must be responsible for con quality management system within their respective divisions applicable policies, regulations and laws. Without the divisional activities on the IQA team with 2 persons may not be adequate supervision of OPS, as the IQA team members will also have surv Flight Operations Standards Department - The Civil Avia

S, the OPS IQA may not be able to thoroughly monitor conformity ivision; thus, divisional Quality Representatives (QR) should be ssigned to monitor each division’s quality system. The appointment le the following benefits with respect to Quality Management: d monitoring of divisional quality processes ty Action Team to conduct regular internal OPS quality meetings, ate and implement uniform quality strategies h audit/ICVM-related activities and workload am when they become unavailable due to surveillance activities th OPS Internal Audits to be conducted on different divisions ble for divisional process, doc. control and portal maintenance ntinuously ensuring that the are in complaint with all QRs, placing all monitoring e to ensure effective quality veillance activities. ation Authority of Thailand (CAAT), September 2019

Supporting Projects VS. Project • CG1 : Lack of Accountability, Management, Planning and W • CG2: Unclear Policy, Roles, Responsibilities and Career Path • CG3: Lack of High-Level Database as a Single Source of Info • CG4: Lack of Internal Document Control System • CG5: Lack of Common Administration Procedures • CG6: Ineffective Risk-Based Oversight Planning and Condu • CG7: Ineffective Activities Monitoring and Tracking • CG8: Ineffective Inter-Divisional/Departmental Communic Flight Operations Standards Department - The Civil Avia

. CGs Correlation Matrix Work Direction SP1 OPS SP2 Admin. SP3 IQA h Portal Restructure ✓ ormation ✓ ✓ ✓ ✓ ✓ ✓✓ uct ✓ ✓ cation ✓✓ ✓✓ ation Authority of Thailand (CAAT), September 2019

Supporting Projects VS. • Project • QP4 (Context of the organization) • QP5 (Leadership) • QP6 (Planning) • QP7 (Resources) • QP8 (Operation) • QP9 (Performance Monitoring) • QP10 (Continuous Improvement) Flight Operations Standards Department - The Civil Avia

. CGs Correlation Matrix SP1 OPS Portal SP2 Admin. SP3 IQA ✓ Restructure ✓ ✓ ✓✓ ✓✓✓ ✓✓✓ ✓✓✓ ✓✓ ✓ ation Authority of Thailand (CAAT), September 2019

Our Next Steps : ● OPS Portal Implementation : A centralized s ● Risk – Based Surveillance Planning Review : ● Surveillance Package Introduction : A new c ● Administration Restructure : A solution to in Flight Operations Standards Department - The Civil Avia

: OPS Rebuilding system to support everyone’s work A new approach to manage our core duties code of conduct to improve audit standards ncrease OPS work efficiency ation Authority of Thailand (CAAT), September 2019

Our Next Steps : ● OPS IQA Team Assembly: A new assistance t ● Team Delegation : More proper assignment ● Service Level Agreement (SLA) Review : AOC ● Communication Enhancement : Regular me Flight Operations Standards Department - The Civil Avia

: OPS Rebuilding to ensure OPS on-track system and standard ts to fit the right man to the right job C Certification Working Path and Feedback eetings to increase mutual understanding ation Authority of Thailand (CAAT), September 2019

Projects Tentative Timeli 2019 Sep Oct Nov Dec Jan 12341234123412341234 Plan Announcement OPS Portal (SP1) Improvement Team Formulation OPS Portal Announcement and Im IQA (SP3) Admin Re. (SP2) Critical Gaps Q Flight Operations Standards Department - The Civil Avia

ine 2020 Feb Mar Apr May Jun 12341234123412341234 Improvement Plan Effectiveness Review mplementation s (CG) Quality Priorities (QP) ation Authority of Thailand (CAAT), September 2019

Q& Flight Operations Standards Department - The Civil Aviat

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TEA Together Everyon Flight Operations Standards Department - The Civil Aviat

AM ne Achieves More tion Authority of Thailand (CAAT), September 2019

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k you tion Authority of Thailand (CAAT), September 2019

Surveillance Program 2020