OPS_AnnualReport_2019

Appendix to OPS Annual Report 2019 - Air Operator Surveillance Package - OPS Project Allocation Bulletin - OPS Rebuilding Project Plan - Surveillance Program 2020 (Risk-Based Approach) Scan QR Code for details on Appendix 51

Air Operator Surveillance Package

AIR OPERATOR SURVEILLANCE PACKAGE 2020 THAI AIRWAYS INTERNATIONAL PUBLIC COMPANY LIMITED DOCUMENT INFORMATION VERSION: THA001 DATE: 10.01.2020 PAGES: TOTAL 29 CONTROL NO: OPS-ADP-001

THAI AIRWAYS INTERNATIONAL PUBLIC COMPANY LIMITED SURVEILLANCE PACKAGE 2020 1. AOC INFORMATION NAME: THAI AIRWAYS INTERNATIONAL PUBLIC COMPANY LIMITED AOC NUMBER: AOC VALIDITY: 03/2017 ICAO CODE: THA ADDRESS: ACCOUNTABLE MANAGER: 08.05.2017-07.05.2022 CONTACT: 89 VIBHAVADI RANGSIT ROAD, JOM PHOL SUBDISTRICT, CHATUCHAK, BANGKOK, THAILAND MR. SUMETH DAMRONGCHAITHAM [email protected] / TEL: 081-825-7788 2. CAAT PRINCIPAL OPERATIONS INSPECTOR NAME: CAPT. SUPAMIT SONGPAISAN POSITION: TECHNICAL EXPERT, FLIGHT OPERATIONS STANDARDS CONTACT: [email protected] / TEL: 081-170-5960 3. CAAT CONTACT PERSON NAME: MR. THAPANAPAT SRIMOONSANG POSITION: TECHNICAL SUPPORT, FLIGHT OPERATIONS STANDARDS CONTACT: [email protected] / TEL: 081-559-0879

4. CAAT AUDIT TEAM TEAM NAME CONTACT EMAIL FOI 1. Capt. Supamit Songpaisan 081-170-5960 [email protected] 2. Capt.Nattapan Yangyuen 081-922-2992 [email protected] OMI 3. Capt.Saktawee Saengaram 086-465-5663 [email protected] CSI 4. Matima Ariyachaipanich 081-648-4851 [email protected] DGI 5. Manop Hungasee 087-594-5656 [email protected] AWI 6. Araya Saengkrachang 099-149-1717 TSP 7. Arthit Sumon 095-954-4936 [email protected] OBS 8. Sureerat Kumsree 063-939-9553 [email protected] 9. Katwadee Meeubon 096-639-5355 [email protected] 10. Pannatat Chaleesombat 086-356-1789 [email protected] 11. Nattapong Konthiang 084-377-2333 [email protected] 12. Thapanapat Srimoonsang 081-559-0879 [email protected] 13. Sutas Srichan 086-756-6245 [email protected] 14. Jiroj Wuttiplakorn 095-578-6385 [email protected] [email protected] 5. AOC KEY CONTACT PERSON CONTACT EMAIL 081-632-2273 [email protected] NAME / POSITION Capt. Pratana Patanasiri 6. AOC POST HOLDER PARTICIPATION REQUIREMENT NO. POSITION 1 Accountable Manager 2 Nominated Post Holder in Charge of Safety 3 Nominated Post Holder in Charge of Quality 4 Nominated Post Holder in Charge of Training 5 Nominated Post Holder in Charge of Flight Operations 6 Nominated Post Holder in Charge of Cabin Safety 7 Nominated Post Holder in Charge of Dangerous Goods 8 Nominated Post Holder in Charge of Ground Operations 9 Nominated Post Holder in Charge of Airworthiness and Aircraft Engineering

7. AUDIT TYPE • MAIN BASE AUDIT • EN-ROUTE INSPECTION • STATION AUDIT • INSPECTION OF TRAINING PROGRAM WITH SIMULATOR (ITP) • SPECIAL INSPECTION • NO-NOTICE INSPECTION *** See Appendix A for audit scopes of each type *** 8. INSPECTION CHECKLISTS • REFER TO APPENDIX B FOR ALL CHECKLISTS TO BE USED BY INSPECTORS IN ALL INSPECTION AREAS https://www.caat.or.th/th/archives/46823 9. REQUIRED REFERENCE DOCUMENT • OPERATION MANUAL • AIRCRAFT FLIGHT MANUAL • EMERGENCY MANUAL • FLIGHT OPERATION OFFICER OR DISPATCHER MANUAL • CABIN CREW MANUAL • DANGEROUS GOODS MANUAL • SAFETY MANAGEMENT MANUAL • QUALITY ASSURANCE MANUAL • TRAINING MANUAL (FLIGHT CREW, CABIN CREW, GROUND STAFF, DISPATCHER) • AIRCRAFT MAINTENANCE PROGRAM • GENERAL MAINTENANCE MANUAL • MINIMUM EQUIPMENT LIST • OTHER MANUALS AS REQUIRED BY THE COMPETENT OFFICIAL

10. TRANSPORTATION AND ACCOMMODATION Refer to Announcement of CAAT In Appendix C ประกาศซกั ซ้อมความเข้าใจ เร4ือง ค่าใช้จ่าย ในการตรวจสอบผู้ถือหรือผู้ได้รับใบรับรอง ผู้ดําเนินการเดินอากาศท4ีได้ รับยกเว้ น ค่ า ธ ร ร ม เ นี ย ม ใ บ รั บ ร อ ง ผู้ ดํ า เ นิ น ก า ร เดินอากาศ ลงวนั ที4 26 กมุ ภาพนั ธ์ 2562

11. PERSONAL PROTECTION EQUIPMENT Inspectors with access to tarmac areas are required to wear non- sparking fully covered footwear. Additionally, it is a requirement that Inspectors request hearing protection and high visibility vests if working around aircraft and ground equipment. 12. SECURITY PASS / FLIGHT DECK APPROVAL CAAT Inspectors may need related security passes to conduct their inspections. The operator is required to assist and facilitate such process to obtain the passes/approval prior to the planned activities. 13. OFFICE EQUIPMENT AND STATIONARY The operator is to provide a room that secures privacy for CAAT Inspectors Team Meeting every day of the activities. The room is to equipped with a wi-fi internet, a printer, a data projector for use by the Audit Team for the duration of the on-site audit. 14. SURVEY / ELECTRONIC FEEDBACK FORM Your feedback is valuable to us. In order to improve the quality of our surveillance and the performance of our Inspectors, the operator is required to provide CAAT with post audit survey response within 7 days after audit closing date. Simply scan the QR code or follow the link here to share your comments and suggestions on the inspection conduct and the Inspector performing the inspection in each area (POI, FOI, OMI, CSI, DGI and AWI). https://forms.gle/9g A list of survey questions is provided for your information in Appendix D. The xW8z865GHW8uC7A result will be treated strictly confidential and will be submitted directly to the Flight Operations Manager and the Director General. The receipt of survey response will be treated as a part of audit completion. 15. SURVEILLANCE PROGRAM FOR THE YEAR 2020 Please find in the next page the surveillance program for the year 2020 for your preparation. Kindly note that the audit program is scheduled on the basis of risk assessment to address specific areas of concern. Standard surveillance cycle for your airline is 12 months. Detailed audit activities schedule will be submitted to you at least one month prior to the planned period. Program schedule is subject to change without notice. All changes require the approval of the Flight Operations Standards Manager. Please note that special and no-notice inspections can be scheduled additionally on the basis of safety-related or operational concerns and are subject to approval of the Flight Operations Standards Manager and the Director General of CAAT. Note: In case that the proposed audit schedule appears to be inconvenient, a contact shall be made to CAAT contact person and the Principal Operations Inspector at the earliest possibility to reschedule the activities.

<< SURVEILLANCE TG >>

PREPARED BY: DOCUMENT INFORMATION VERSION: THA001 DATE: 10.01.2020 PAGES: TOTAL 29 CONTROL NO: OPS-ADP-001 (CAPT. SUPAMIT SONGPAISAN) PRINCIPAL OPERATIONS INSPECTOR 13.01.2020 VERIFIED BY: (ARAYA SAENGKRACHANG) ACTING FLIGHT OPERATIONS STANDARDS MANAGER 14.01.2020 APPROVED BY: (CHULA SUKMANOP) DIRECTOR GENERAL 15.01.2020

Appendix A AuditAIR OPERATOR SURVEILLANCE PACKAGE 2020 AUDIT SCOPE

1. INTRODUCTION CAAT adheres to practices that promote the highest aviation safety standards. We are committed to providing all the resources needed to implement the safety policy and requirements in order to meet or exceed all applicable ICAO regulations and recommendations. The conduct of continuing surveillance of the operator is one of CAAT’s major responsibilities to continuously determine that the AOC remains valid. To enable the achievement of such purpose, an annual surveillance program has been implemented to ensure a re-evaluation of the operator's organization, management effectiveness and control, facilities, equipment, aircraft maintenance, operational control and supervision, maintenance of flight and cabin crew standards, passenger and cargo safety procedures, operational and personnel records, training, company manuals including applicable regulatory compliance. All safety oversight activity with respect to each operator was carefully planned to cover as many aspects of an operation as possible under a specific period of time. Our Inspections were planned on the basis of a risk assessment exercise so that aspects of the operation that involve the greatest risk receives more frequent attention. Throughout all phases of the surveillance programme, the standards of capability and competence should equal or exceed that required at the time of original certification of the operator. CAAT inspectors conducting surveillance and related inspections are required to carry out such activities in a thorough manner and require the operator to convincingly demonstrate that operations are being conducted in accordance with the AOC and associated operations specifications, the operator’s manuals and appropriate CAAT regulations. CAAT safety oversight programme package provides a comprehensive and conclusive guideline to ensure a proper assessment of an operator's continuing competence, record of compliance and overall capability throughout all the audit scopes as described in the following section. 2. AUDIT TYPE • MAIN BASE AUDIT (MBA-A, MBA-B, MBA-C, SAFETY) • EN-ROUTE INSPECTION (ENF, ENC, R) • STATION AUDIT (LG, DG-LSA, AIR-LSA) • INSPECTION OF TRAINING PROGRAM WITH SIMULATOR (ITP) • SPECIAL INSPECTION • NO-NOTICE INSPECTION

MAIN BASE AUDIT The Main Base Audit consists of four groups as follow: MBA-A MBA-A includes the following areas of inspection: 1. Organizational Structural Management (O) 2. Safety Management System (SMS) 3. Quality Management System (QMS) 4. Training and Qualification Records Inspection for Flight Crew (TR-FC) 5. Cabin Safety Main Base Audit (CMBA) 6. Dangerous Goods Main Base Audit (DMBA) 7. Airworthiness and Aircraft Engineering Main Base Audit (AMBA) MBA-B MBA-B includes the following areas of inspection: 1. Training and Qualification Records Inspection for Flight Dispatcher (TR-FOO) 2. Operations and Flight (trip) Records (OFR) 3. Flight Safety Document System (FSDS) 4. Flight and Duty Time Records Inspection (FTL) MBA-C MBA-C includes the following areas of inspection: 1. Operational Control (OC) 2. Ground Station Facilities and Systems (MG) Safety Audit *** See details of each Safety Audit includes the following areas of inspection: main base inspection in the scope section *** 1. Safety Management System (SMS) 2. Flight Data Analysis Program (FDA) (If applicable) 3. Safety Case EN-ROUTE INSPECTION En-Route inspection is to ensure the effectiveness of preflight preparation, in-flight procedures and post flight activities, including emergency equipment and documentation, as required by approved operations manual by the direct observation and evaluation of operations conducted in both cockpit and cabin. The en-route activities may include ramp inspections which will be conducted on both interior (flight crew compartment, cabin interior) and exterior of the aircraft. The En-Route Inspection is categorized into three groups as follows: 1 Inflight Cockpit Inspection (ENF) 2 Inflight Cabin Inspection (ENC) 3 Ramp Inspection (R)

STATION AUDIT Station Inspection is to assess effectiveness of ground operation activities and to verify serviceable condition of facilities and equipment, related documents, passengers and baggage handling procedures, and competency of staffs including subcontractor. The station inspection consists of three groups as follows: Flight Operations Line Station Facility Inspections (LG) Additional from details mentioned above in Station Audit, Flight Operations Line Station Facility Inspections will focus on flight preparation (e.g. mass, balance & performance computation and flight planning etc.), airside safety operations (e.g. aircraft movement, aircraft servicing etc.) Dangerous Goods Line Station Audit (DG-LSA) Dangerous Goods Line Station Facility Inspections will emphasize on dangerous goods operations at passenger facilities, operation practices and dangerous goods handling process and safe transport of dangerous goods (if applicable). Airworthiness Line Station Audit (AIR-LSA) AIR Line Station Audit is to assess the operator arrangement of servicing the aircraft operations and its subcontractor activities at the airport to ensure the safety of the aircraft along with operation practices, handling process and aircraft arrival and/or departure required to be observed. INSPECTION OF TRAINING PROGRAM WITH SIMULATOR (ITP) Inspection of Training Program with Simulator (ITP) will ensure that operator will deliver simulator training according to approved training manual. SPECIAL AUDIT Special audits (or inspections) may be scheduled during the period at the discretion of the assigned surveillance team for a special purpose if required. Such inspections may be necessary where a serious safety deficiency exists or documented information indicates that part or parts of an air operator’s operation are conducted in a manner that is not in accordance with regulatory requirements. NO-NOTICE INSPECTION No-notice inspections are intended to ascertain whether the internal control system is working effectively and the safety standards are continuously maintained as per the AOC requirements. It may be scheduled internally within CAAT during the period at the discretion of the assigned surveillance team if required. Such inspections may be necessary where a serious safety deficiency exists or documented information indicates that part or parts of an air operator’s operation are conducted in a manner that is not in accordance with regulatory requirements. The nature of no-notice inspection conduct is the same as other inspection, but only without prior notice to the operator. In circumstances where the no-notice inspection is required, the Flight Operations Standards Manager and the Director General must be informed and of the inspection as soon as possible prior to the conduct.

*** Main Base Audit Detailed Scope Organizational Structural Management (O) The Organizational Structural Management is an audit methodology to assess the suitability and competence of the Management System. It incorporates both organizational and individual assessment as follows: • The suitability organizational structure; • The individual management personnel competence; • The systems used by management to control safety of the operation; • The effectiveness of the organization in taking and communicating decisions and control actions that are designed to improve safety of the operating environment; and • The safety culture of the organization. Safety Management System (SMS) Safety Management System inspection will ensure that the operator has an effective SMS in place, according to SMS framework elements, and accepted Safety Management Manual. Quality Management System (QMS) Quality Management System inspection is to ensure that the operator has established an effective quality assurance system to monitor compliances with applicable regulatory requirements, standards, and procedures to ensure safe operation. Training and Qualification Records (TR) Training and Qualification Records inspection will ensure that the operator has maintained records of the qualification and training for each personnel, which complied with regulations and approved operations manual. The Training and Qualification Records inspection consists of two groups as follows: • Flight Crew Training and Qualification Records (TR-FC) • Flight Operations Officer Training and Qualification Records (TR-FOO) Cabin Safety Main Base Audit (CMBA) Cabin Safety Main Base Audit includes audits on the management relevant to cabin crew and cabin crew training program, cabin crew training, training records, and the documents consisting of safety instructions and manuals relevant to the operation of cabin crew. Dangerous Goods Main Base Audit (DMBA) Dangerous Goods Main Base Audit is to ensure the suitability and compliances of the operator's dangerous goods policy and procedures, training, passenger terminal facilities, cargo facilities, ground handling facilities, shipping facilities, quality assurance and reporting system of dangerous goods and their subcontractor activities.

*** Main Base Audit Detailed Scope (Continued) Airworthiness and Aircraft Engineering Main Base Audit (AMBA) Airworthiness and Aircraft Engineering Main Base Audits (AMBA) is to ensure operators’ compliance with their internally established procedures and current Thai Civil Aviation Regulation which includes Quality Management System, Airworthiness Directive Management, manual evaluation related to aircraft maintenance activity, personnel record and qualification, maintenance review, aircraft status (if applicable) and finally maintenance facility. It also comprises of store management activity such as aircraft spare part, consumable material, receiving aircraft part and/or consumable inspection process, tool/equipment involving special tool, record of calibration etc. Operation and Flight (Trip) Records Inspection (OFR) Operation and Flight (Trip) Records Inspection (OFR) is to allow inspectors to evaluate return flight documents package, and to reconstruct a particular flight or a series of flights by the operational flight plan, maintenance release, loading and mass documents, weather documents, and other related flight information. Flight Safety Document System (FSDS) Flight Safety Document System inspection is to review the flight safety document system to ensure that the operator has established a flight safety documents system (FSDS) for utilization as a guidance for operational personnel, as part of its safety management system. The FSDS shall be consistent with regulations, manufacturer requirements and Human Factors principles. Fatigue Management Records Inspection (FTL) Fatigue Management Records Inspection is to ensure that the operator manages fatigue through the establishment of flight time, flight duty period, duty period and rest period limitations that are within the limits prescribed, and maintains records for all of its flight and cabin crew. Operational Control Inspection (OC) Operational Control Inspection is to ensure that the operator has established and determined adequacy of operational control procedures for safe operations which is in accordance with CAAT requirements and regulations, including competency of staffs based on their role and responsible as described in operation manual. Main Base Ground Station Facilities Inspection (MG) Main Base Ground Station Facilities Inspection is to ensure that the operator has arranged effective ground operations and facilities at principal base of operations to ensure the safe servicing and loading of its flights. Station facility operations are defined as those which support activities and service required to originate, turn around, or terminate a flight. The inspection includes both the operations and the facilities required to conduct them.

*** Main Base Audit Detailed Scope (Continued) Flight Data Analysis Program (FDA) Flight data analysis program inspection is to ensure that their flight data analysis program, as a part of safety management system, is non-punitive, contain adequate safeguards to protect the source(s) of the data and being a closed loop system by assessing as follows: • The identification of any deviations from SOPs or areas of risk and measure current safety margins; • The estimation of the level of severity, to assess the risks and to determine which are or may become unacceptable; • The risk mitigation to provide remedial action once an unacceptable risk, either actually present or predicted by trending, has been identified; • The effectiveness of any remedial action. Safety Cases The inspector will conduct the audit based on operator occurrence reports (specifically on significant mandatory report that has been sent to CAAT), the inspector will assess and follow up the effectiveness of SMS and procedures related to the occurrence report.

Appendix B AuditAIR OPERATOR SURVEILLANCE PACKAGE 2020 INSPECTION CHECKLISTS

Activities List of Surveillance Checklists Inspectors Check O MBA-A FOI, OMI, AWI Check SMS 89. OPS-AUDIT-CHKO: Organizational Competence OMI Check QMS 86. OPS-AUDIT-CHKS: Safety Management System OMI Check TR-FC 88. OPS-AUDIT-CHKQ: Quality System FOI 81. OPS-AUDIT-CHKDTFC: Flight Crew Training Records Check CMBA 17 OPS-RICSC: Ramp Inspection Cabin Safety Checklist CSI 38 OPS-CCTP: Cabin Crew Training Program - OPS-CCTP Check DMBA 63. OPS-CCMGR: Cabin Crew Manager DGI Check AMBA 65. OPS-CCTM: Cabin Crew Training Manager AWI 67. OPS-CCTR: Cabin Crew Training Record Check TR-FOO 99 OPS-CCTF: Cabin Crew Training and Facilities FOI Check OFR 201. OPS-DG-220-Dangerous Goods Audit (For DG Approval Operator) FOI Check FSDS 202. OPS-DG-230-Dangerous Goods Audit (For Non-DG Approval Operator) OMI Check FTL 57. AOC AW-INSP-010: AOC Base Inspection Checklist OMI Check OC MBA-B FOI Check MG 90 (b). OPS-AUDIT-CHKDTFO: Flight Operations Officer Training Records OMI 85. OPS-AUDIT-CHKDR: Returned Flight Documentation Check ENF 23. CL-109-FSDS: Flight Safety Documentation System FOI 87. OPS-AUDIT-CHKDF: Flight Time Limitations (FTL) Records Check ENC CSI MBA-C FOI Check R 82(b). OPS-AUDIT-CHKG: Station, Ground Facilities and Systems Check LG 82(b). OPS-AUDIT-CHKG: Station, Ground Facilities and Systems OMI Check DG-LSA DGI Check AIR-LSA EN-ROUTE INSPECTION AWI 16. OPS-AOIFCIC: Air Operator In-flight Cockpit Inspection Check SMS OMI Check FDA 17 OPS-RICSC: Ramp Inspection Cabin Safety Checklist FOI, OMI 62. OPS-CCFI: Cabin Crew Flight Inspections Check ITP 64. OPS-CCPSC: Passenger Safety Card FOI 84 (b). OPS-AUDIT-CHKR: Check R - Ramp Check STATION INSPECTION 82 (b). OPS-AUDIT-CHKG: Station, Ground Facilities and Systems 201. OPS-DG-220-Dangerous Goods Audit (For DG Approval Operator) 202. OPS-DG-230-Dangerous Goods Audit (For Non-DG Approval Operator) 47. AMO AW-INSP-011: Station and Facility Inspection Checklist SAFETY AUDIT 86. OPS-AUDIT-CHKS: Safety Management System 33. OPS-FDAP: FDA Programme Evaluation INSPECTION OF TRAINING PROGRAM WITH SIMULATOR (ITP) 83. OPS-AUDIT-CHKT: Check T - Audit of Crew Training

Appendix C Audit AIR OPERATOR SURVEILLANCE PACKAGE 2020 CAAT ANNOUNCEMENT

Appendix D Audit AIR OPERATOR SURVEILLANCE PACKAGE 2020 POST AUDIT SURVEY









Appendix E Audit AIR OPERATOR SURVEILLANCE PACKAGE 2020 STANDARD AUDIT PROTOCOL

WHEN A SURVEILLANCE AUDIT IS PLANNED, CAAT SHALL:

WHEN AN AUDIT IS CONDUCTED, CAAT SHALL ENSURE THESE STEPS: POI

A LEVEL 1 FINDING: Level 1 is any serious noncompliance detected with the applicable regulations and requirements, with the operator’s procedures and manuals, with the term of an approval or certificate, or with the content of a declaration which lowers safety or seriously hazards flight safety. Operator is required to take immediate corrective action within 3 days. WHEN A LEVEL 2 FINDING WAS ISSUED, CAAT SHALL FOLLOW THESE STEPS: WHEN AN OBSERVATION WAS ISSUED, CAAT SHALL FOLLOW THESE STEPS: An observation is opportunity for improvement which is minor gap, mostly documented and implemented. The management system that may be weak, cumbersome, redundant, overly complex, or in some other manner, may, in the opinion of the auditor, offer an opportunity for an organization to improve its current status. An observation is not subject to any corrective actions. ***

FLIGHT OPERATIONS STANDARDS DEPARTMENT THE CIVIL AVIATION AUTHORITY OF THAILAND (CAAT) 333/105 LAKSI PLAZA, KHAMPHAENG PHET 6 ROAD, TALAT BANGKHEN, LAKSI, BANGKOK 10210 TEL. (+66) 02 568 8800

OPS Project Allocation Bulletin

OPS INTERNAL DOCUMENT OPS Bulletin The Civil Aviation Authority of Thailand (CAAT) Flight Operations Standards Department Subject OPS AOC and Project Allocation (Updated XX Jan20) Issue Date Effective Date XX JAN 20 Issue No. OPSB20-000X OPS Concerned Divisions XX JAN 20 Issued by ALL OPS AND AIR In reference to OPS Bulletin No. OPSB19-0001 issued on XX December 2019, please be informed that there are necessary amendments which shall be effective from XX January 2020 for both Air Operator Certification and Project Allocation as detailed below. Note: 1. Task allocation is rotatable and adjustable as appropriate with approval by OPS Manager. 2. Please see the revision bars for the changes. Air Operator Certification Allocation AOC ICAO CODE AOC Name CAAT DESIGNATED PERSONNEL POI/FOI Warayut Sooksawat FOI Capt. Nattapan Yangyuen OMI Sompol Chompradist Waritha Kulkusol 1 BKP Bangkok Airways Public CSI Arthit Sumon Company Limited Anan Tulyathan DGI Suphakit Riengsuwan Thanathep Thanumore AWI Dome Supornpaibul Technical Support Sutas Srichan Korapin Wiboonronnarong OPS-GFM-003 Rev.00 Page 1 of 12 Effective Date: XX Jan 2020

OPS INTERNAL DOCUMENT AOC ICAO CODE AOC Name CAAT DESIGNATED PERSONNEL POI/FOI Capt.Supamit Songpaisan Veera Cheevaidsarakul FOI Matima Ariyachaipanich Aroon Sanguanthamarong 2 AIQ Thai AirAsia OMI Kiatwirada Wora-attamapitak Company Limited Waritha Kulkusol CSI Arthit Sumon DGI Katwadee Meeubon AWI Chatchai Puntragul Technical Support Soravis Pannoi Thanapol Khoonthothom POI/FOI Capt.Supamit Songpaisan FOI Capt. Nattapan Yangyuen Capt. Saktawee Saengaram OMI Matima Ariyachaipanich Manop Hungkasee Thai Airways CSI Araya Saengkrachang 3 THA International Public Arthit Sumon Company Limited DGI Sureerat Kumsree Katwadee Meeubon AWI Pannatat Chaleesombut Thapanapat Srimoonsang Technical Support Nicharee Chaiyasuan Barom Vichitranuj POI/FOI Veera Cheevaidsarakul FOI Capt.Supamit Songpaisan OMI Waritha Kulkusol 4 NCT Nokscoot Airlines CSI Varanya Lertvanangkul Company Limited DGI Thanathep Tanumore Piroj Lertpanyapornskul AWI Bhuwarich Cheepsomsong Technical Support Kunpichaya Intrasomjai OPS-GFM-003 Rev.00 Page 2 of 12 Effective Date: XX Jan 2020

OPS INTERNAL DOCUMENT AOC ICAO CODE AOC Name CAAT DESIGNATED PERSONNEL 5 TAX Thai AirAsia X Company Limited POI/FOI Capt.Supamit Songpaisan 6 NOK Nok Airlines Public FOI Veera Cheevaidsarakul 7 THD Company Limited OMI Pavinee Tongsrinak Thai Smile Airways Kiatwirada Wora-attamapitak Company Limited CSI Arthit Sumon DGI Sureerat Kumsree AWI Udomporn Saelim Technical Support Barom Vichitranuj POI/FOI Matima Ariyachaipanich FOI Sompol Chompradist Warayut Sooksawat OMI Kiatwirada Wora-attamapitak Akaradech Wuthisuwan CSI Varanya Lertvanangkul DGI Preeyanuch Termsup Sureerat Kumsree AWI Kajonpat Maklin Technical Support Chayanun Benjasupattananun POI/FOI Veera Cheevaidsarakul OMI Chanathorn Horata Sompol Chompradist CSI Arthit Sumon DGI Suphakit Riengsuwan Piroj Lertpanyapornskul AWI Pannatat Chaleesombut Technical Support Sarun Sattayasanskul OPS-GFM-003 Rev.00 Page 3 of 12 Effective Date: XX Jan 2020

OPS INTERNAL DOCUMENT AOC ICAO CODE AOC Name CAAT DESIGNATED PERSONNEL POI/FOI Warayut Sooksawat FOI Veera Cheevaidsarakul Thai Lion Mentari OMI Pavinee Tongsrinak Company Limited Chanathorn Horata 8 TLM CSI Varanya Lertvanangkul DGI Ratchapon Phakkapornphattarapop AWI Athijit Khantharat Technical Support Kittisak Kunnirong 9 VGO New Gen Airways POI Capt. Supamit Songpaisarn Company Limited POI/FOI Sompol Chompradist OMI Waritha Kulkusol 10 MIN Mjets Limited DGI Suphakit Riengsuwan Piroj Lertpanyapornskul AWI Narisara Arsai Technical Support Kunpichaya Intrasomjai POI/FOI Sompol Chompradist OMI Akaradech Wuthisuwan 11 KMI K-Mile Air DGI Preeyanuch Termsup Company Limited Ratchapon Phakkapornphattarapop AWI Bhuwarich Cheepsomsong Technical Support Kittisak Kunnirong POI/FOI Capt.Saktawee Saengaram FOI Matima Ariyachaipanich OMI Chanathorn Horata 12 TVJ Thai Viet Jet Air Joint CSI Varanya Lertvanangkul Stock Company Limited Anan Tulyathan DGI Katwadee Meeubon AWI Suwitcha Pantrakul Technical Support Sutas Srichan OPS-GFM-003 Rev.00 Page 4 of 12 Effective Date: XX Jan 2020

OPS INTERNAL DOCUMENT AOC ICAO CODE AOC Name CAAT DESIGNATED PERSONNEL POI/FOI Capt. Saktawee Saengaram OMI Chanathorn Horata 13 AAQ Asia Atlantic Airlines CSI Varanya Lertvanangkul Company Limited DGI Sureerat Kumsree AWI Bhuwarich Cheepsomsong Technical Support Kittisak Kunnirong POI/FOI Aroon Sanguanthamarong FOI Capt. Supamit Songpaisarn 14 ACJ AC Aviation OMI Pavinee Tongsrinak Company Limited DGI Ratchapon Phakkapornphattarapop AWI Narisara Arsai Technical Support Sarun Sattayasanskul POI/FOI Aroon Sanguanthamarong 15 VIP VIP Jets OMI Pavinee Tongsrinak Company Limited DGI Katwadee Meeubon AWI Chakkrit Keonsa Technical Support Chayanun Benjasupattananun POI/FOI Capt. Saktawee Saengaram 16 SLF Siam Land Flying OMI Kiatwirada Wora-attamapitak Company Limited DGI Katwadee Meeubon AWI Udomporn Saelim Technical Support Nicharee Chaiyasuan POI/FOI Capt. Saktawee Saengaram 17 AJV Advance Aviation Jet OMI Kiatwirada Wora-attamapitak Company Limited DGI Preeyanuch Termsup AWI Paritchaya Leelaporn Technical Support Soravis Pannoi 18 JAA Jet Asia POI Capt. Saktawee Saengaram Company Limited OPS-GFM-003 Rev.00 Page 5 of 12 Effective Date: XX Jan 2020

OPS INTERNAL DOCUMENT AOC ICAO CODE AOC Name CAAT DESIGNATED PERSONNEL POI/FOI Manop Hungkasee 19 UOA United Offshore Aviation OMI Waritha Kulkusol Company Limited DGI Manop Hungkasee Preeyanuch Termsup AWI Dome Supornpaibul Technical Support Jiroj Wuttiplakorn POI/FOI Warayut Sooksawat 20 HSN H.S. Aviation OMI Chanathorn Horata Company Limited DGI Preeyanuch Termsup AWI Chakkrit Keonsa Technical Support Korapin Wiboonronnarong POI/FOI Manop Hungkasee SFS Aviation OMI Chanathorn Horata Company Limited Manop Hungkasee 21 SIC DGI Katwadee Meeubon AWI Athijit Khantharat Technical Support Chadbadee Thong-Aporn POI/FOI Sumruam Smaiklang OMI Waritha Kulkusol Pavinee Tongsrinak Thai Aviation Service 22 TSL Limited DGI Thanathep Tanumore Ratchapon Phakkapornphattarapop AWI Paritchaya Leelaporn Technical Support Jiroj Wuttiplakorn POI/FOI Manop Hungkasee Bangkok Helicopter OMI Akaradech Wuthisuwan 23 BHD Services Company Manop Hungkasee Limited DGI Katwadee Meeubon AWI Narisara Arsai Technical Support Jiroj Wuttiplakorn OPS-GFM-003 Rev.00 Page 6 of 12 Effective Date: XX Jan 2020

OPS INTERNAL DOCUMENT AOC ICAO CODE AOC Name CAAT DESIGNATED PERSONNEL 24 AAX Advance Aviation 25 TFT POI/FOI Sumruam Smaiklang 26 SPY (Helicopter) 27 BGN OMI Sompol Chompradist 28 TXZ Thai Flying Service Company Limited DGI Thanathep Thanumore 29 ESS Asian Aerospace AWI Chatchai Puntragul Services Company Technical Support Chadbadee Thong-Aporn Limited POI/FOI Sompol Chompradist Air Inter Transport Company Limited OMI Chanathorn Horata Thai Express Air DGI Ratchapon Phakkapornphattarapop Company Limited AWI Mariam Sirikul Thai Eastarjet Company Limited Technical Support Chayanun Benjasupattananun POI/FOI Capt. Saktawee Saengaram OMI Kiatwirada Wora-attamapitak DGI Suphakit Riengsuwan Piroj Lertpanyapornskul AWI Prasong Nakruksa Technical Support Kittisak Kunnirong POI/FOI Veera Cheevaidsarakul OMI Chanathorn Horata DGI Thanathep Tanumore AWI Prasert Boondamnern Technical Support Korapin Wiboonronnarong POI/FOI Aroon Sanguanthamarong OMI Akaradech Wuthisuwan DGI Thanathep Thaumore AWI Suwitcha Pantrakul Technical Support Thapanapat Srimoonsang POI/FOI Veera Cheevaidsarakul OMI Chanathorn Horata Waritha Kulkusol CSI Varanya Lertvanangkul DGI Thanathep Tanumore AWI Mariam Sirikul Technical Support Sutas Srichan OPS-GFM-003 Rev.00 Page 7 of 12 Effective Date: XX Jan 2020

OPS INTERNAL DOCUMENT AOC ICAO CODE AOC Name CAAT DESIGNATED PERSONNEL POI/FOI Warayut Sooksawat OMI Kiatwirada Wora-attamapitak Pavinee Tongsrinak 30 - Thai Summer Airways CSI Arthit Sumon DGI Sureerat Kumsree AWI Paritchaya Leelaporn Technical Support Thapanapat Srimoonsang Barom Vichitranuj POI/FOI Sumruam Smaiklang Siam Land Flying OMI Akaradech Wuthisuwan 31 SLF Company Limited DGI Katwadee Meeubon (Helicopter) AWI Udomporn Saelim Technical Support Chadbadee Thong-Aporn 32 - Flying Media POI/FOI Veera Cheevaidsarakul AWI Suwitcha Pantrakul OPS-GFM-003 Rev.00 Page 8 of 12 Effective Date: XX Jan 2020

OPS INTERNAL DOCUMENT Project Allocation PROJECT NAME OPS DESIGNATED PERSONNEL No. CODE Leader Anan Tulyathan Team Sutas Srichan 1 IQA Internal Quality Project Leader Barom Vichitranuj Team Thanathep Thanumore 2 QAG Quality Action Group Leader Ratchapon Phakkapornphattarapop 3 SKP Safety Key Personnel Team Anan Tulyathan Leader Thanapol Khoonthothom 4 DC Document Control Akaradech Wuthisuwan Team Waritha Kulkusol 5- ICVM, FAA Katwadee Meeubon Leader Varanya Lertvanangkul 6- Internal Audit Korapin Wiboonronnarong Team Sutas Srichan Itsara Habangkam Leader Ratchapon Phakkapornphattarapop GO Division Team Supamit Songpaisan Thapanapat Srimoonsang Thanathep Thanumore Pavinee Tongsrinak Matima Ariyachaipanich Thanapol Khoonthothom Korapin Wiboonronnarong Supamit Songpaisan Thapanapat Srimoonsang Thanathep Thanumore Pavinee Tongsrinak Matima Ariyachaipanich Thanapol Khoonthothom Korapin Wiboonronnarong OPS-GFM-003 Rev.00 Page 9 of 12 Effective Date: XX Jan 2020

OPS INTERNAL DOCUMENT No. CODE PROJECT NAME OPS DESIGNATED PERSONNEL 7- TCAR Leader FD Divison Supamit Songpaisan 8 Centrik Centrik Monitoring Leader Warayut Sooksawat Team Matima Ariyachaipanich 9 OCC Oversight Control Leader Barom Vichitranuj Center Team Chanathorn Horata Leader Barom Vichitranuj 10 - Re-certification Team Korapin Wiboonronnarong Domestic Leader Sutas Srichan Kiatwirada Wora-attamapitak 11 - ISAGO Team POI Akaradech Wuthisuwan 12 Training Training Monitoring Leader Thanathep Thanumore Team Suphakit Riengsuwan 13 FOSD Flight Operations Leader Piroj Lertpanyapornskul Standards Database Team Thanapol Khoonthothom Leader Kiatwirada Wora-attamapitak 14 - EMPIC Penphaka Rueankhan Team Jureeporn Supaprasert Korapin Wiboonronnarong Waritha Kulkusol Anan Tulyathan Pavinee Tongsrinak Kunpichaya Intrasomjai Chanathorn Horata Thanathep Thanumore OPS-GFM-003 Rev.00 Page 10 of 12 Effective Date: XX Jan 2020

OPS INTERNAL DOCUMENT No. CODE PROJECT NAME OPS DESIGNATED PERSONNEL Leader Anan Tulyathan 15 Portal Portal Maintenance Thanapol Khoonthothom Team Sarun Sattayasanskul 16 - Planning Kunpichaya Intrasomjai Leader Chanathorn Horata Working Process, Team Itsara Habangkam 17 Process Check list, Leader Ratchapon Phakkapornphattarapop Barom Vichitranuj FOIM Review Team Arthit Sumon Pavinee Tongsrinak Supamit Songpaisan Sompol Chompradist Veera Cheevaidsarakul Matima Ariyachaipanich Warayut Sooksawat M.R. Punthepsawat Sawasdiwat Thapanapat Srimoonsang Akaradech Wuthisuwan Kittisak Kunnirong Chadbadee Thong-Aporn Kiatwirada Wora-attamapitak OPS-GFM-003 Rev.00 Page 11 of 12 Effective Date: XX Jan 2020

OPS INTERNAL DOCUMENT Issue No. Issue Date Validity List OPSB19-0002 26 DEC 19 Bulletin Subject OPSB19-0003 26 DEC 19 Introduction to OPS Portal and New OPS Master Schedule OPSB20-0001 31 JAN 20 OPSB20-000X XX JAN 20 OPS Head and All OPS Meeting OPS General Form Templates OPS AOC and Project Allocation (Updated 31Jan20) Issue No. Issue Date Discard List Remark OPSB19-0001 26 DEC 19 OPS AOC and Project Allocation Discard/ Incorporated Date 31 JAN 20 Bulletin Approved by: ( Araya Saengkrachang ) Acting Flight Operations Standards Manager The Civil Aviation Authority of Thailand OPS-GFM-003 Rev.00 Page 12 of 12 Effective Date: XX Jan 2020

OPS Rebuilding Project Plan

OPS Improvem Flight Operations Standards Department - The Civil Aviat

ment Project tion Authority of Thailand (CAAT), September 2019

OPS Improvement Short Term: To identify gaps in the departmenta create synchronization and reduce redundant w Long Term: To ensure sustainable infrastructure standards and continuous improvement in the q Project planned implementation period: Sep 2019 - Jan 2020 (First phase - Short term go Feb 2020 - Dec 2020 (Second phase - Long term Flight Operations Standards Department - The Civil Avia

Project Objectives al work process to improve work quality, work procedures. e and systems for OPS to maintain long-term quality of OPS. oal) m development) ation Authority of Thailand (CAAT), September 2019

SP CG QP Flight Operations Standards Department - The Civil Avia

OPS Improvement Project Components ation Authority of Thailand (CAAT), September 2019