Year in Review FY 2016-17
Table of Page 11 Contents OC Animal Care Page 05 OC Community Resources Page 03 Page 09Director's Message Department At-A-Glance1 | Table of Contents
Page 43 Page 75 Housing & Community OC Public LibrariesDevelopment & Homeless Prevention Page 21 Page 65OC Community Services OC Parks Table of Contents | 2
3 | Director's Message
Director's MessageOC Community Resources is a multifaceted, service \"This is what wedriven public agency that seeks continuously to do. We do it withachieve its mission of connecting people and dedication. Weresources. Whether facing or experiencing do it withhomelessness, requiring assistance with putting a compassion. Weroof over one’s head, accessing veteran’s benefits, job do it gladly.\"training for a career or assistance in one’s goldenyears; whether seeking recreational opportunities ora quiet place to read, research or study; whetherseeking to give a new life to an animal or save onefrom the streets.We are here to help. This is what we do. We do it with dedication. We do it withcompassion. We do it gladly. Because not to do what we do would be contraryto our mission of connecting people and resources.So, with leadership and support from the Board of Supervisors and the CountyExecutive Office, we pursue our mission, and I am proud to present this annualreport for Fiscal Year 2016–17.Dylan Wright, OC Community Resources Director Director's Message | 4
OC Community Resources Our Community·Our Commitment Our Mission Connecting People and Resources Our Vision Positively Transforming Lives in Orange County Our Values Cultivate Opportunities Exceptional Experiences Unleash Creativity Ethics in Action Inspire Synergy 5 | OC Community Resources
T o g e th e r OC CommunityResources is made up of... OC Animal Care OC Community Services Housing & Community Development & Homeless Prevention OC Parks OC Public Libraries OC Community Resources | 6
Organizational Chart Brian Rayburn Thea Bullock Connie Chang Jennifer Hawkins, DVMBusiness Office Manager Compliance Director Director, OC Animal Care Finance & Strategic Planning Accounting Staff Development & Manager Special Services Agenda Staff Reports Training Facility & Shelter Information Technology Volunteers, Support & Research Operations Contracts Management Safety Budget Community Outreach Community Events Safety Training Strategic Planning Customer Services Purchasing Compliance/Custodian Field Operations of Records Clinic 7 | Organizational Chart
Dylan Wright DirectorCymantha Atkinson Deputy Director Renee Ramirez Julia Bidwell Stacy Blackwood Helen Fried Director, OC Parks County LibrarianDirector, OC Community Services Director, Housing & Community Business Management Bibliographic Services Development & Homeless Prevention Planning & Designing Program Services Operations Regional ServicesBudget/Infrastructure Homeless Programs Systems & ResourceDevelopment/Planning Continuum of Care ManagementContracts Community Development Capital ImprovementsCommunity Investment Housing DevelopmentDivision Homeless PreventionOffice on Aging OC Housing AuthorityVeterans Service Office Organizational Chart | 8
Department Structures & Salaries & At A Glance Employee Improvements BenefitsExpenditures Other $38M $87.9M$457.6M $18.6M 8% 19% 4%1057 33% $152.8M Other ChargesFull Time Equivalent Employees 35% $160.3M Services & SuppliesRevenues Other Financing Sources Taxes $37.8M$465.2M 8% $133.4M 29% $43.9M 9% Charges for Services$5M 43% Other $200.8M $10.2MNet County Cost Intergovernmental Revenues 2% 8% $39M Revenue from Use of Money & PropertyFor expenditures, \"Services & Supplies Reimbursements\" and \"Intrafund Transfers\" are not included.For expenditures, the $18.6M includes categories such as \"Equipment\" and \"Other Financing Uses\".For revenues, the $10.2M includes categories such as \"License, Permits & Franchises\", \"Fines,Forfeitures & Penalties\" and \"Miscellaneous Revenues\".
% of expenditures by program... Support ServicesOC Animal Care 9% 3% 9% OC Community Services 38% 30% Housing & OC Parks Community Development & 12%Homeless Prevention OC Public Libraries8% Of total County Expenditures1%Of total Net County Cost5 AWARDSReceived fromNACoNational Association of Counties Department At-A-Glance | 10
OC Animal CareOC Animal Care serves 14 cities and the unincorporated areas of Orange Countywith its Animal Care and Control services. Our goal is to deliver prompt, qualitycare and refuge to homeless animals, promote animal welfare, protect publicsafety and connect pets with families. At OC Animal Care, we know that the bondbetween people and animals is uniquely amazing and we wish for everyone tobenefit from this wonderful relationship. Equally important is keeping animalssafe, healthy and in their homes.In 2015, OC Animal Care partnered with OC Shelter \"At OC AnimalPartners 501c3 to assist with removing barriers to Care, we knowkeeping pets homed. This organization helps divert that the bondanimals from entering the shelter by providing resources between peopleto pet owners struggling with veterinary costs of care and animals isand pet behavior issues. OC Animal Care also partners uniquelywith Healthcare and Emergency Rescue Team (HEART) amazing...\"to host low-cost spay/neuter and veterinary wellnessservices. Multiple adoption events throughout the yearhelp match shelter pets with \"forever homes\". Connecting animals with families is of utmostimportance and we strive to foster these connectionsdaily.Exciting things are on the horizon for OC Animal Care with the construction of anew, modern shelter actively being built in the City of Tustin. This new shelter willreplace the 76-year-old shelter in Orange and is intended to provide a positiveenvironment for people and animals alike. This new shelter is expected to openearly in 2018.Jennifer Hawkins, DVM, Director11 | OC Animal Care
OC Animal Care | 12
More than Nearly8,800 3,000Animals found new homes or were Pets were returnedplaced with non-profit animal rescue to their ownersgroups More thanServing 14 contract cities 15 And unincorporated areas of Orange County Adoption events Anaheim • Brea • Cypress • Fountain Valley Fullerton • Huntington Beach • Lake Forest Orange • Placentia • San Juan Capistrano Santa Ana • Tustin • Villa Park • Yorba Linda Live Release Rate 22,31095.5% dogs Animals impounded An improvement from 94% 10,264 last year Dogs50% cats 7,824 An improvement from 43% last year Cats 686 Rabbits 3,536 Wildlife animals
Get Meow-ta Here EventOC Animal Care works hard to removebarriers to the adoption of cats duringpeak summer months. In 2016, theGet Meow-ta Here event was held inJune and continued through the endof July. Unfortunately, there wereno sufficient donation funds tosupport another month of this event. In 2017, the Get Meow-ta Herecampaign ran from June throughAugust, thanks to sponsorship fromthe Office of Chairwoman Steel forthe month of August. Cats are offeredfor free (excluding microchip) for thisevent and in 2017,888 cats were adopted! OC Animal Care | 14
Adopt a Shelter Rabbit Month 28 rabbitsFebruary is our \"Adopt a Bunny adopted!Month\". 28 rabbits were adopted atthis event in 2017. Those whoadopted rabbits in February receivedthe rabbit's spay/neuter andmicrochip at no cost.Spring Fling Adoption Event Exotic Animals 2%Held on April 29, 2017, this free Rabbitsadoption event (excluding license 4%and microchip) yielded 52 adoptions. Cats 35% Dogs 60%Animals for Armed Forces Event 30 20Held on Memorial Day weekend, free 10adoptions for military members andtheir families (excluding license andmicrochip) were offered on May 27thand May 28th, 2017, 46 animals wereadopted at this event. 0 sla minA citoxE sgoD staC15 | OC Animal Care
Clear the Shelters Event 2017 was the third year of this nationwide event and OC Animal Care was thrilled to participate again. NBC/Telemundo was on site all day showcasing animalsfor adoption, celebrating pets finding forever homes and educating the public on responsible pet ownership. Adoptions were free (excluding microchip) and 112 animals were adopted this day. Labor of Love Event Free adoptions were offered on September 2. Pet Fair Event Held on June 17, 2017, this is our largest on-site event. OC Animal Care offered free adoptions (excluding microchip and licensing) and hosted numerous rescues and animal affiliated organizations. The theme was \"Happily Ever After\" and a knight from Medieval Times posed for pictures with guests and their pets in front of a fairytale scene and 97 animals were adopted at this event. OC Animal Care | 16
What's nextNew Animal Shelter to Open in 2018 The new shelter is currently under construction on a 10-acre parcel in former Tustin Marine Corps Air Station site. The project features include indoor/outdoor temperature controlled kennels for the comfort of shelter dogs, multiple dog exercise yards, large cat cages, group cat rooms and \"catios\". Features also include abundant natural light, ventilation and acoustical control. These design elements translate into less stress for homeless animals.Strategic Plan to Be Completed in Fall of 2017 5 strategic priorities, mission and vision to be rolled out late 2017.Capital CampaignConvergent Non-ProfitSolutions is facilitating acapital campaign toraise funds to augmentthe new shelter project.17 | OC Animal Care
What are we spending onExpenditures Other Financing 30% $12.5M Uses Salaries &$41.3M Employee $238,846 Benefits 1% 49% $20.1M Structures & Improvements License, Permits & 2% 18% $855,163 $7.5M Services & Other Supplies Charges Revenues Franchises $46.4M $5.3M Other 11% $562,884 1% 46% 10% $21.4M $4.5M Other IntergovernmentalFinancing Revenues Sources $139,335 30% Net County Cost $13.8M 2% Charges for $789,214 Fines, Forfeitures & Services PenaltiesFor revenues, the $562,884 includes categories such as \"Revenue OC Animal Care | 18from Use of Money & Property\" and \"Miscellaneous Revenues\".
19 | OC Animal Care
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OC Community ServicesThe Orange County Community Services (OCCS) Division is responsible for managing anumber of special programs and diverse functions such as:\"The OCCS team Community Investment Division - Connects job seekers to theplaces heavy focus resources, skills and opportunities they need to find better jobson high-quality and careers. Services include assistance with finding new jobscustomer service.\" or changing careers, enhancing job skills, specialized job training, resume writing, accessing employment benefits and career guidance/counseling.The Office on Aging - Lead advocate, systems planner and facilitator of services andprograms for older adults, persons with disabilities and their caregivers who live both inthe community and in long-term care facilities within Orange County. Programsprovided include home-delivered and congregate meals, community services, adult daycare, senior employment, family caregiver support program, senior non-emergencytransportation, Health Insurance Counseling and Advocacy Program (HICAP),ombudsman services and elder abuse education, operation of the Information andAssistance Call Center (I&A Call Center), outreach at regional events, presentations tocommunity groups on the Office on Aging and call center services and communityhealth education activities.The Veterans Service Office - Actively pursues the rights of veterans and dependents ofthe United States Armed Forces to receive benefits through the Department of VeteransAffairs, which include Service Connected Disability, Survivors Benefits, Burial Benefits,Educational Benefits, Disability Pension Claims, Aid & Attendance and general VAbenefits counseling. Approximately 130,000 veterans reside in Orange County, which isthe 4th largest veterans population in the State of California.The OCCS team places heavy focus on high-quality customer service. The dedication,commitment and hard work of OCCS’s stellar team of steadfast professionals ispraiseworthy. Renee Ramirez, Director21 | OC Community Services
Together OC Community Services is made up of... Community Investment Division Office on Aging Veterans Service Office OC Community Services | 22
Community Investment Divison23 | Community Investment Division
Over 4210,000 Female offenders were provided career services training at the Central Women's Jail/Intake Release Center through aNights of shelter to victims of domestic partnership with the Orange County Sheriff's Departmentviolence were provided by theDomestic Violence Shelter-Based and Working Wardrobes utilizing Linking to EmploymentProgram Activities Pre-Release 2 (LEAP 2) Grant funding The Orange County Over 100 One-Stop Centersreceived more than Veterans were provided with employment and training services through the Veteran's Employment-Related 62,000 Assistance Program (VEAP) Grant. 72% of those participants found employment, which exceeded Visits program goalsOver 400 Youth/young adults served by the WIOA Youth/Young Adult Program. Of the program participants, 22% had a disability, 31% were categorized as homeless and 50% were deficient in reading/math skills Over 70 of the participants were placed in employment or entered college and more than 50 participants attained a high school diploma/GED or certificateOver Dispute Resolution Program 70 evaluated and opened300 Supervised population 3,014 participants at the Santa AnaCalWORKs Welfare-to- Probation Office received careerWork participants Of which services through the Supervisedwere provided Population Workforce Trainingemployment and 2,074training services Grant 2.0 Cases were resolved or partially resolved
California Workforce Association Youth Conference Five participants from the WIOA Youth/Young Adult Program attended the California Workforce Association (CWA) Youth Conference. The Conference focused on leadership and the participants learned about self-confidence, goal setting, motivation and other keys to success. South Orange County Job Fair At the South OC Job Fair, 64 employers representing over 1100 position participated and over 330 job seekers attended.25 | Community Investment Division
WIOA Youth/Young Adult Program Site Visit to Homeboy Industries Youth participants in the Northern Region visited Homeboy Industries' Homegirl Cafe & Catering. The students took a tour and learned about social enterprise. They met, first hand, with former gang members who told their story and talked about positive changes. The participants also learned about entrepreneurship, customer service/hospitality, employment opportunities, resilience, tattoo removal and received mentoring from the guides. Central Orange County Job Fair At the Central OC Job Fair, 54 employers representing over 875 positions participated and over 450 job seekers attended. Community Investment Division | 26
What's next Job Fair The Central Orange County Job Fair is scheduled for March 2018 and the South Orange County Job Fair is scheduled for May 2018.27 | Community Investment Division
What are we spending onExpenditures Other 12% $2.5M Charges Salaries & Employee$21.2M Benefits $1.1M 5%Charges for Other 83% Services $17.5M $3M $903,034 Services & Supplies 18% 5% Revenues $16.8M $419,420 Net County Cost 77% $12.9MIntergovernmental RevenuesFor expenditures, \"Services & Supplies Reimbursements\" and \"Intrafund Community Investment Division | 28Transfers\" are not included.For revenues, the $903,034 includes categories such as \"License, Permits& Franchises\", \"Revenue from Use of Money & Property\" and\"Miscellaneous Revenues\".
Office o n Aging29 | Office on Aging
Hours of case 190,534 368managementservices Trips provided for People attended a medical appointments health education12,953! and transportation to workshop series senior centers 15,735 1,100 $2.5M Contracts through Residential Saved by clients ofthe Office on Aging facilities visited by Medicare counselors the Ombudsman call center Program staff and Hours of legal volunteers assistance 6,5971,417,361 Meals provided to seniors through the home-delivered and senior center meal programs684 Medicare 33,968 24 counselingFamily caregivers client contacts Website sessions Healthprovided with educationcounseling and 22,312! workshopssupport conducted
South County Senior Summit The South County Senior Summit is an annual event held at Laguna Woods Village. Each year, Fifth District Supervisor Lisa Bartlett partners with the Office on Aging to hostthis event. The 2017 theme was “Financial Planning for Your Golden Years” and includedOffice on Aging call center manager, Nakia Thierry, as well as experts in the financialplanning field as speakers. The approximately 800 event attendees were able to visitover 40 exhibitor tables hosted by various public and non-profit agencies and privatecompanies. New this year was the opportunity for attendees to speak with a CertifiedFinancial Planner after the event at no cost. Chronic Disease Self-Management Education Leaders Under the direction of the Office on Aging health educator, volunteers are trained as lay leaders and coaches for the evidence-based health education programs provided by Office on Aging. Classes include Chronic Disease Self-Management, Diabetes Self- Management and A Matter of Balance. In FY 2016-17, 11 Matter of Balance coaches and 8 Chronic Disease/Diabetes Self-Management leaders were trained and joined the team of seasoned leaders who help deliver workshops throughout Orange County.31 | Office on Aging
Down with Falls CoalitionAs a collaborator with the Down with Falls Coalition, Office on Aging (OoA) staffhelped to facilitate fall prevention presentations to 844 seniors throughout OrangeCounty. Attendees learned that medication, eyesight, hearing, clothing, mentalconditions and their homes and environment played a role in falls. The coalitionalso sends members to the Coach training provided by the OoA and assists staff inpromoting the A Matter of Balance fall prevention program, a core OoA healtheducation service. Mobile Resource App The Office on Aging launched a mobile application (app) called “OC SeniorResources” which is an interactive directory of services for seniors and their families. The app gives users the ability to browse and search all Office on Aging servicesnear them or learn more about services in categories such as “Adult Day Care”,“Caregiver Support/Resources”, “In-Home Services”, “Nutrition/Food”, “Transportation”and other “Senior Resources”. The app allows the user to search by service keyword,search by a list of services, provides maps and directions and health and socialservices can be located in proximity to the user’s location. Office on Aging | 32
What's next Expansion We are going to have a new logo and new outreach materials. In addition, there will be the launching of a social media presence.33 | Office on Aging
What are we spending on OtherExpenditures Charges$17.6M $495,525 3% 10% $1.8M Salaries & Employee Benefits Other 87% $15.3M$71,370 Services & Supplies 1% Revenues $14.2M 99% $2M $14.1M Net County Cost Intergovernmental Revenues Office on Aging | 34For expenditures, \"Intrafund Transfers\" is not included.For revenues, the $71,370 includes categories such as \"Charges forServices\" and \"Miscellaneous Revenues\".
Veterans Service Office35 | Veterans Service Office
Average number of 4,500 2veterans servedeach year Claims Outstations serviced Veterans17,000 submitted in Orange County; Saddleback College and Laguna Hills With a decrease of 165 1,753 33% Total clients DMV Verifications assisted at the were processedIn staff, we still managed to South County improve our wait time by outstations 5%8,926 Total clients visited the OC Veterans Service located in Santa Ana8,275 5% The total number of visitors at our centralAverage number of Decrease in average waitcalls to the Veterans time to be seen by a location this fiscalService Office year increased by Veterans Claims Officer since last fiscal year 1,022!
37 | Veterans Service Office
College Fee Waiver Program The College Fee Waiver Program is a benefit for service-connected Veterans and their dependents. The total number of College Fee Waiver applications received this fiscal year was 1,086 with an overall savings amount of $5,457,666.00. Auditable Workload Units A small portion of the funding for the OC Veterans Service Office derives from the total amount of auditable workload units. The auditable workload units include claims and awards. The total auditable workload units for this fiscal year is 6,776. Veterans Service Office | 38
What's next Setting Goals Increase the number of benefits claims submitted to the V.A. Get staff accredited to the national level which will allow them to process more claims Initiatives Explore grant opportunities to increase revenue streams Website enhancements Internal intake software enhancements39 | Veterans Service Office
What are we spending onExpenditures$1.6M 46% 54% $740,172 $870,449 Services & Salaries & Supplies Employee Benefits Revenues $230,902 100% $1.3M $230,902 Net County Cost Intergovernmental Revenues Veterans Service Office | 40 For expenditures, \"Intrafund Transfers\" is not included
41 | OC Community Services
Housing & Community Developmentand Homeless Prevention Message Julia Bidwell, Director43 | Housing & Community Development & Homeless Prevention
Together Housing & Community Development & Homeless Prevention is made up of... Homeless Prevention Housing & Community Development OC Housing Authority Housing & Community Development & Homeless Prevention | 44
Homeless Prevention45 | Homeless Prevention
2016 HUD ContinuGuramnotfACwaarerd $22,354,847 To the OC Continuum of Care$10,001,903 Directly to the County Armories 29,376In FY 2016-17, the Armory Shelter Program provided Bed nights the following during the operational period of December 5, 2016 to April 5,2017 20,285Served 1,596 unduplicated clients At Fullerton826 580 490 9,091Men Women Children At Santa AnaThe Courtyard Bridges at Kraemer PlaceOpened a 400 bed low-barrier Emergency Shelter at The Opened Phase 1 of Bridges at Courtyard Kraemer Place Multi-Service Housed Emergency Shelter 153 213 Unduplicated individuals served Homeless clients 22 Guests have moved into housing since May opening
The Courtyard The Courtyard Transitional Center (Courtyard) is a 400-bed shelter located at the former Santa Ana Transit Terminal that opened on October 5, 2016. Through contracts with The Midnight Mission and City Net, the Courtyard provides amenities like meals, showers, restrooms, laundry service and intensive case management to people experiencing homelessness in the Civic Center and surrounding area. Annual operating costs for the shelter were $1.4 million for the first year and will increase to $1.65 million for the second year.47 | Homeless Prevention
Bridges at Kraemer PlaceOn May 5, 2017, Housing & Community Development & HomelessPrevention observed the Grand Opening of Phase 1 of Bridges atKraemer Place. Bridges at Kraemer Place is a 24-hour emergencyhomeless shelter facility in the city of Anaheim that is ADAAccessible and serves homeless single men and single women inthe North Orange County area. The shelter’s primary focus isassisting program participants with creating a housing plan,making connections to housing resources and ending theirhomelessness as soon as possible. The shelter initially openedwith 100 beds. Homeless Prevention | 48
What's next Enhanced Case Management There will be enhanced case management services by a contractor at The Courtyard. Phase 2 of Bridges at Kraemer Place The completion of Phase 2 at Bridges at Kraemer Place will take place. When construction is completed, it will serve 200 men and women and will have office and meeting space to offer additional services.49 | Homeless Prevention
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