FORSProfessional Training Guide V3

FORS ProfessionalTraining GuideA guide to deliveringFORS Professional training under licenceVersion 3.0 August 2017

Contents Introduction 3 Who is the guidance for? 4 What is FORS Professional? 5 FORS Professional product categories 5 How FORS Professional products meet industry standards 7 Becoming a licensed training provider 8 How do I apply? 9 Trainer competencies 11 How do I renew an existing licence? 13 Training support 15 How do I promote my training event? 16 How do I deliver my training event successfully? 17 How do I report attendance and completion data? 17 Quality control 18 Why FORS monitors quality 19 How FORS monitors quality 19 How an audit works 20 The complaints and appeal process 21 Contacting us 22 More information 232

Introduction• Who is the guidance for?• What is FORS Professional?• Why choose FORS Professional products?• How FORS Professional products meet industry standards

Introduction Introduction Effective training of all Use this document if: managers and drivers within commercial vehicle operations You are looking for new training is integral to maintaining high • You are considering or planning in-house standards across the industry. management or driver training or are a This introduction gives training provider interested in delivering an overview of the Fleet FORS Professional products Operator Recognition Scheme (FORS) Professional, You want to improve existing training our training products, how • Your role involves people development these align to industry standards and how you might or the organisation or delivery of training benefit from adding them to your training portfolio. You have a contract compliance need • You require specific training to meet new Who is the guidance for? contractual obligations This document is for anyone who has a stake in the training and development of managers and drivers within commercial vehicle operations. It is a simple, practical ‘How to’ guide to help you deliver best practice FORS Professional training courses for your organisation. You’ll find active signposts to additional information, application forms and other useful resources throughout this document: everything you need to get up and running is here.4

Introduction What is FORS Professional? FORS Professional training courses must be delivered by qualified and experienced industry FORS Professional is a suite of training products experts and run from approved training centres. designed by Transport for London (TfL) and the Fleet Operator Recognition Scheme (FORS). These courses, often combined with eLearning modules and detailed toolkits, help operators It offers industry a wide range of training to meet their contractual obligations and resources that meet both role specific and maintain the high level of knowledge and broader career development training needs. professional standards required for FORS Each FORS Professional product is designed membership. with industry input and is a bespoke solution that addresses specific learning needs. FORS Professional product categories FORS Professional products fall into one of three categories:5

Introduction Why choose FORS Professional products? They meet contractual requirements Some London-based contracts stipulate that vehicle operators must meet the TfL Work Related Road Risk (WRRR) requirements. FORS Professional offers comprehensive training packages to ensure your organisation is fully compliant. They are JAUPT approved (where applicable) Many of the courses are Driver Certificate of Professional Competence (CPC) accredited. They offer a programme of ongoing professional development for drivers and are also designed to comply with other industry schemes, such as Construction Logistics and Community Safety (CLOCS). Successful applicants will need to secure JAUPT accreditation for DCPC periodic training (at supplier’s own cost) They improve operational practice FORS Professional offers industry-leading training designed to improve fleet operation and management performance related to: • Safety • Operational efficiency • Security • Environmental impact. The FORS booklet What’s in for me? helps you to get the maximum benefit from your FORS membership. It details funded training opportunities, offers and discounts from FORS Associates. 6

Introduction How FORS Professional products meet industry standards FORS Professional safety products are designed The combined theory and practical parts of to help you comply with FORS membership Safe Urban Driving and Van Smart go further. criteria, WRRR and CLOCS. They provide CLOCS compliance for five years. All safety training meets industry standards Use this table to help you to decide what level for FORS membership and WRRR where of compliance you require and which product(s) appropriate. They also offer a basic level of to choose. CLOCS compliance.7

Becoming a licensedtraining provider• How do I apply?• How do I renew an existing licence?

2. Becoming a licensed training provider Becoming a licensed training provider Each FORS Professional licence permits you to deliver a FORS Professional product for 12 months. How do I apply? The flowchart of how to apply is on the next three pages. 9

10 2. Becoming a licensed training provider

Trainer competencies112. Becoming a licensed training provider

12 2. Becoming a licensed training provider

How do I renew an existing licence? Each FORS Professional licence is valid for 12 It is best to begin the renewal process a month months. If you would like to continue delivering before your licence is due to expire to ensure the training beyond each 12-month period, your continuity. licence must be renewed.2. Becoming a licensed training provider13

14 2. Becoming a licensed training provider

Training support• How do I promote my training event?• How do I deliver my training event successfully?• How do I report attendance and completion data?

3. Training supportTraining support How do I promote my training event? FORS wants you to make your training event a success. 1 Use our training overviews FORS has produced flyers to help you promote your training event. Feel free to download and use any that apply to you. 2 Advertise your training event We are happy to advertise your training event(s) on the FORS website. Email the details of your training event(s) to [email protected] if you would like them to be published.16

How do I deliver my training event successfully?3. Training support Everything you need to administer and deliver a successful training event is included in Section 3 of the training materials which will be sent to you by FORS after receipt of your signed licence. How do I report attendance and completion data? All training providers must maintain accurate administration records of FORS Professional driver training, and make sure participant details and course feedback is uploaded to the Freight training reporting portal. 1 Follow JAUPT rules Every JAUPT approved training centre has its own rules and regulations regarding capture and reporting of training data. Adhere to these without exception. 2 FORS Professional data requirements FORS Professional needs your training data too. All delegate feedback must be uploaded to the Freight training reporting portal.17

Quality control• Why FORS monitors quality• How FORS monitors quality• The complaints and appeal process

4. Quality control Quality control FORS Professional has high Why FORS monitors quality quality, cutting-edge, accredited training products designed to FORS membership, CLOCS and WRRR rely positively affect Manager and on the integrity of FORS Professional training: Driver behaviour and improve they need to know that anyone issued with a commercial vehicle operational certificate to deliver training meets or exceeds performance. the minimum industry standards. Therefore, it is important that everyone who attends a FORS Professional training event receives consistent messages and experiences that they can take away and put into practice in the workplace. For this reason, FORS actively monitors the quality of all products delivered under licence. How FORS monitors quality The quality of FORS Professional training delivery is monitored in two ways:19

4. Quality controlHow an audit works 1 Training dates provided If not provided already, the audit team will ask for scheduled dates of your FORS Professional training events. 2 Date of audit selected You will be notified in advance of the date of audit. All FORS Professional quality audits are announced in this way. 3 The audit During the audit, please ensure there is space for the auditor to sit and observe. The auditor will complete a standardised audit information sheet. This will not be shared with the training provider or trainer. 4 Report produced The auditor produces a report of the audit. This can take up to 15 working days. 5 Outcome shared The result of the audit is shared. There are two possible outcomes: Any training provider who has had their FORS Professional licence suspended or revoked has a right to appeal.20

4. Quality control The complaints and appeal process If you are unhappy with our service or wish to This allows us to investigate the matter further appeal a decision we have made, please let us and report back to you in a prompt and timely know as soon as you can. manner. We will do our best to put things right.21

4. Quality control Contacting us We prefer to resolve complaints or appeals by telephone or in person – but can provide a We are fully committed to addressing all response in writing, if this is your preference. complaints and appeals fully, fairly, and in a reasonable timeframe. How to initiate a complaint or appeal There are two methods of initiating a complaint or appeal: • Email: [email protected] • Telephone: 08448 09 09 44 Remember to include your contact details so we can get back to you.22

More information

More information5. More information Further information on matters raised in this document can be found by visiting these websites: • www.clocs.org.uk • www.jaupt.org.uk • www.gov.uk/dvsa • www.freighttraining.spa-portal.co.uk • www.fors-online.org.uk Or by emailing FORS: [email protected]