Housekeeping Department

English for Housekeeping Miss.Areeruk Boontawee No.39 116430102040-3 This report is a tribute to the study of room management. Hotel Management Faculty of Arts Rajamangala University of Technology Thanyaburi Semester 3 Academic Year 2022



CONTENTS Page Housekeeping Department Various positions in the 1 housekeeping department Housekeeping Management Procedures for Hotel 2 Businesses Room Status Housekeeping Cart How to make beautiful 5 bedding and blankets or 8 duvets 10 Problems that are often encountered in housewives work and how to solve them Uniform 11 Game Bibliography 14 17 19 23

Housekeeping Department 1 แผนกแม่บ้าน The housekeeping department is responsible for facilitating the guest's access to the room. with various room duties such as cleaning the room Preparation of bed linens and amenities in the guest room to be in a ready-to-use condition at all times by focus on cleanliness fresh smell and beautiful decoration. Water, lighting and piping systems, as well as air conditioning are included in the housekeeping service. In the event that the equipment is broken or damaged, the housekeeping department will contact the relevant department for further maintenance.

2 Various positions in the housekeeping department 1. Executive Housekeeper In some hotels, the entire housekeeping department is directly dependent on the General Manager, while in some hotels the head maid is directly dependent on the Front of House Manager. of the Head of the Housekeeping Department, including the inspection of various parts of the department whether it meets the standards laid down or not control budget expenses Schedule an employee's work schedule. and training They are also responsible for the keys. to be distributed to the hotel staff and maintain control of the cleaning equipment storage room But some hotels will assign one of the senior head maids. To work as the head of the housekeeping department must work closely with the front desk The duty of the rooms that are ready to be sold (for rent), and must coordinate with the maintenance department to help repair various equipment. that may be damaged both in the room and in other areas in the hotel

3 2. Head Housekeeper The head housekeeper will supervise the work of the housekeeper. or floor maid for 3 or more people in the case of a small hotel The head housekeeper will be responsible for all housekeeping duties. 3. Floor Housekeeper or Assistant Housekeeper The floor maid will inspect the cleaning staff. or cleaning staff/room attendants only working on any floor or part of the hotel This includes both standard and suite guest rooms. Staff rooms, corridors, stairs, shared bathrooms in the hotel area. living room etc. 4. Room Attendant There is a duty to clean and provide various services. related to the stay of the guest, such as the bedroom, living room, bathroom and toilet, including the corridor in front of the room

4 5. Housekeeper Have a duty to lift or move heavy furniture or throw away trash. Sometimes they may also be responsible for cleaning the common areas of the hotel. In Thailand, this position name is rarely found. The most commonly used location name is Cleaner. 6. Linen Room Supervisor Responsible for all fabrics used in guest rooms (e.g. sheets, towels, blankets, etc.), restaurant and banquet fabrics (e.g. tablecloths, napkins, placemats) and staff uniforms. by dispensing clean laundry collect used cloth Patch the broken laundry and supervise the delivery of laundry to the laundry and return department map. washed cloth.

5 Housekeeping Management Procedures for Hotel Businesses The main duties of a housewife Must make service users feel as comfortable as possible I was impressed with the cleanliness and the care of the hotel to the guests. What guests can expect are: Cleanliness means cleanliness both inside the room and outside the hotel area. Everything in the room must be kept clean and free from odors. including curtains and bedding Therefore, the hotel must have adequate equipment and proper training of staff. to help take care of cleanliness Convenience The room must be arranged in a proper condition, neat and equipped with everything when the guest wants to stay, such as complete equipment in the room, chairs, drinking glasses, drinking water for the guests. All lights in the room must be able to turn on. Defective items must be corrected. The mattress is arranged in a smooth, taut condition with no wrinkled condition. This will help to impress guests. Beauty means the orderliness of the room. All appliances are neatly organized into place. Opt for tasteful decorations. And choose the right wall color with the picture. Because these can influence the mood of the guests. For this reason, housekeeping is essential for the best efficiency at work.

6 1. The room is considered the heart of the hotel work. Normally, the staff will clean 14 rooms per person in the case of Standard rooms only. and cleaning 10 rooms per 1 person in the case of Standard rooms including Suite rooms Working hours of the room department divided as follows Normally, the first floor has about 30 rooms. Since the hotel must be open 24 hours a day and the labor law stipulates working hours of no more than 8 hours a day, the work cycle of the housekeeper must be divided into cycles as follows: Morning round, go to shift, 6:00 a.m. - 3:00 p.m., 3 people per floor, make 10 rooms (including 1 hour break) Afternoon round, go to shift from 2pm – 11pm, 2 people on each floor work together as a team (including 1 hour break). Night time from 22.00 - 07.00 (including 1 hour break). There may be only 1 full-time staff per floor and 1 supervisor only to serve guests. In case the guests need something, they call it special. 2. Cloth room is a room where all kinds of fabrics are stored in the hotel. Therefore, there is a task that must be managed about the laundry room, namely Counting and controlling fabric stocks every 3 months Select damaged fabrics to repair or prepare for use in other fabrics. 3. Mini bar is a work added to the room. And it's a part that helps make money for the hotel as well. The duties of minibar crews are: Responsible for keeping glasses, washing glasses, filling ice, filling beverage bottles in the refrigerator in full or complete according to the mini-bar menu. Make a report totaling sales to send housewives every day. Make a report to instantly collect money on guest bills. Do not allow guests to pay upstairs. Must inform to pay via front desk according to the price in the minibar menu The mini-bar crews may be affiliated with the housekeeping department. or some are under the food and beverage department

7 Duty of Minibar Supervisior is 1. Check the actual daily sales for each room. 2. Find out the amount that you need to withdraw more every day. 3. Make reports and copies of receipts to the front office daily. 4. After 15 days, the balance must be fully disbursed according to the number of each class. 5. At the end of the month, you will have to count the items in stock. 6. Housewives will count from the real thing to ask for the big treasury disbursement again. 4.Lost & Found. This item needs to be transliterated in English. because it is short and meaningful Storage and preservation department for items left behind by guests Whether it's something left in the room or after returning the room. Or forget to leave it in different places of the hotelPeople who see things that customers have forgotten. Whether it's the hotel staff or anyone else, it must be delivered to Lost&Found, where it will be recorded in a notebook for later return to its owner. With a period of approximately 3-6 months, when the deadline is over, no one asks, it will be returned to those who saw it or kept it. 5. Public area This area includes restaurants, swimming pools, gardens, halls, lobby, office rooms and all bathrooms in the hotel. Must be kept clean and decorated to be beautiful at all times. The work of these employees is divided into 3 cycles, just like any other departmental employee Employees must be trained in the maintenance of sanitary ware. Different types of furniture, marble, carpet, and have to learn about different appliances, chemicals, and their proper use. and the danger of using incorrectly for the safety of the employees themselves.

8 Room Status Availability category will be Status starting with 'V' = Vacant. VC = Vacant Clean means a clean empty room. The maid has cleaned Fronts can be provided to C/I guests. VD = Vacant Dirty means dirty empty room. C/O guest has to clean the room. for guests to stay VCI = Vacant Clean Inspected means the room is clean. Supervisor has checked. VCP = Vacant Clean Pick Up means a clean room. But the items in the room are not complete, such as not filling the mini bar, etc. Busy room category is a status that starts with 'O' = Occupied. OC = Occupied Clean Room that has been cleaned by guest, i.e. room where guest C/I or has stayed. OD = Occupied Dirty The guest room hasn't been cleaned yet, that is, the guest has stayed past the day. OCI = Occupied Clean Inspected Room has been cleaned by Supervisor.

9 The broken room category will be the status for the room that cannot be used. OOO = Out of Order Temporary Broken Room can't sell (There is a cut off the number of rooms available) OOS = Out of Service Slightly Broken Room can be opened for sale or as a showroom open to stay (No cut off the number of rooms available) OOI = Out of Inventory, a room with no sales at all. may be permanently damaged or is the owner's room or an office The reserved room category will be the status that starts with 'A' = Assign. Assign Clean, clean room and already booked, waiting for guests to stay (C/I) Assign Dirty. The housewife hasn't cleaned it yet. but already booked

10 HOUSEKEEPING CART Hotel cart (Hotel cart) type that must have a shelf design. or lockers that can be picked up easily and conveniently. In addition, the cart must be durable, strong, supportive for daily use Easy to maintain The wheels of the cart do not make any noise to the guests. The cart will also have a holder for cleaning equipment. The top of the cart is divided into compartments. For putting soap, shampoo, etc. for providing for customers in the room to use for bathing and other amenities. and must be convenient to push to different places to clean. for bedding Used for soap Toothbrushes or pillowcases, blankets, or other toiletries to be replaced. towels. for bedding Change Can replace the garbage pillowcases, blankets, or bags to put instead. towels.



How to make beautiful beddin1g1 and blankets or duvets bedsheet 1. Spread the sheets to cover the whole bed. Then pull the top edge of the bed sheet parallel to the top edge of the mattress. 2. Arrange the bed sheet in the center exactly. so that the remaining fabrics on both left and right sides are the same size 3. Pull the bedsheet so that it is taut from left to right. and top to bottom 4. Unfold the bottom end of the bedsheet. and tuck the excess under the mattress while keeping the hand facing down to prevent the fabric from coming off and keeping the job as neat as possible. 5. Unfold the side end of the bed sheet. and tuck the excess under the mattress Do this for both left and right sides. Try to pull as smooth as possible. and left the bottom corners on both sides

12 6. Lift up the remaining corner of the fabric. and then pulled back to the side of the bed Then tuck the extra bottom end of the bed sheet under the mattress. 7. Fold the bed sheet you're holding down to a 45-degree angle, and tuck it under the mattress firmly, pulling it taut, then repeat this with the other side. it's finished

13 Blankets or duvets 1. Spread the blanket down to cover the entire bed. Then keep the bottom and side edges like when laying the sheets. But leave the bottom corners on both sides first. 2. Put water in a spray bottle or foxy bottle. then spray it all over the blanket or areas with wrinkles. 3. Gently pat the blanket until the wrinkles disappear. 4. Keep the remaining corners of the blanket the same as the corners of the sheets. 5. Hold the top edge of the blanket. Then shift the size down to about 2 feet and use your hands to chop down. Then fold it down to match where the hand was chopped. Repeat this with the other side. it's finished

14 Problems that are often encountered in housewives work and how to solve them Glass or mirror The problem of water stains or plaque stuck on the shower glass or even mirrors is a common problem and quite common throughout every hotel room. Solution : Wipe with vinegar. Try using a cotton swab or a small piece of cloth. Dampen the vinegar. Wipe the stained glass area. If the stain is not very thick Vinegar, which is a solvent, will gradually Removes water stains attached to the glass to a certain extent. Or if you can't find vinegar, you can try \"toothpaste instead\" and it will work, or wipe it off with toilet cleaner.If the stain is deeply ingrained, this must only be used. The best way to do this is to put on gloves and moisten a cotton ball with a rag. toilet cleaner After that, wipe the stained area thoroughly. But the caution is Do not let the liquid hit the car's area absolutely. Because it may result in corrosion occurring on the equipment parts. or the color of the car can be damaged.

Flush toilet 15 The problem of stains on the flush toilet. Solution: Start by closing the water valve and drain the water from the toilet completely. Then mix about 1-2 baking soda. Measuring cup mixed with a little vinegar Along with stirring the ingredients into a sticky scrub and smear it onto the stain, leave it for 10 minutes, then use a brush to gently scrub off the yellow stain. Rug In some hotels, carpets are used to decorate rooms for beauty and to look classy, ​but over time, such carpets can become a good collector of dust and bad odors sometimes when the room is deactivated. For a long time may cause such a musty smell to permeate the entire room separately because of that. Solution: Open the window for ventilation, then sprinkle baking soda on the carpet and let it sit. 1 hour, then use a vacuum cleaner to suck it all out (if the smell is stuck, sprinkle it and leave it overnight)

Balcony 16 Whether it's the balcony of the house or the balcony of the hotel room, we often face the problem of huge bird droppings, both wet and dry, which is a great breeding ground for germs, so we should get rid of it. to be thoroughly cleaned by Solution : Have cleaning equipment ready, such as floor scrubber, water tank/rubber hose, floor brush, water mop. and gloves pour about 2 buckets of water on the balcony floor Then leave it for about 10-15 minutes to allow the pigeon droppings to dissolve and soften, when the time is up, the floor scrubber is poured over again. and leave it again about 5 minutes, then use a floor brush or scrubber. Scrub the area off the bird droppings and pour water again to clean the floor and remove the bird droppings. It is recommended to pour water until the water is clear. You can use a mop to remove all the water from your balcony or let it shine in the sun until it dries. Coffee cup In many hotels, there is always a cup of coffee for guests to serve, and housewives often face the problem of guests having finished drinking and leaving a stain on the coffee cup, or sometimes the glass that has been used for a long time may occur. Stains can be caused if we haven't cleaned enough in the past, so Solution : For tea and coffee stains that are not very ingrained Can be scrubbed with baking soda Use a wet cloth or sponge soaked in baking soda and scrub it off. Then rinse thoroughly with plain water.

17 Apron with Crewneck for sewn pockets neatness when for personal doing things. or small items. The lower part is a pair of pants for ease of walking. fake skirt Sneakers or comfortable shoes.

18 The neckline is V-neck for comfort. A sewn-in pocket for holding small items.

19 GAME

20 Arrange the bedding in the correct order. 1234567 _____Unfold the bottom end of the bedsheet. and tuck the excess under the mattress while keeping the hand facing down to prevent the fabric from coming off and keeping the job as neat as possible. Place the bedding in the center. so that the remaining fabrics on both left and right sides are the same size. _____Grab the corner of the remaining fabric and lift it up. and pulled back to the side of the bed Then tuck the extra bottom end of the bed sheet under the mattress. _____Spread the sheets to cover the entire bed. Then pull the top edge of the bed sheet parallel to the top edge of the mattress. _____Unfold the side end of the bedsheet. and tuck the excess under the mattress Do this for both left and right sides. Try to pull as smooth as possible. and left the bottom corners on both sides _____Pull the bedding so that it is taut from the left to the right. and top to bottom. _____Fold the bed sheet you're holding down to a 45- degree angle, and tuck it under the mattress firmly, pulling it taut, and then repeat the process with the other side. it's finished. _____Place the bedding in the center. so that the remaining fabrics on both left and right sides are the same size.

How to wash coffee cups 21 Ans : How to remove the problem of stains on the flush toilet. Ans :

22 State the abbreviation of the room status. Vacant Clean : Vacant Dirty : Vacant Clean Inspected : Vacant Clean Pick Up : Occupied Clean : Occupied Dirty : Occupied Clean Inspected : Out of Order : Out of Service : Out of Inventory :

20 Arrange the bedding in the correct order. 1234567 4_____Unfold the bottom end of the bedsheet. and tuck the excess under the mattress while keeping the hand facing down to prevent the fabric from coming off and keeping the job as neat as possible. Place the bedding in the center. so that the remaining fabrics on both left and right sides are the same size. 6_____Grab the corner of the remaining fabric and lift it up. and pulled back to the side of the bed Then tuck the extra bottom end of the bed sheet under the mattress. 1_____Spread the sheets to cover the entire bed. Then pull the top edge of the bed sheet parallel to the top edge of the mattress. 5_____Unfold the side end of the bedsheet. and tuck the excess under the mattress Do this for both left and right sides. Try to pull as smooth as possible. and left the bottom corners on both sides 3_____Pull the bedding so that it is taut from the left to the right. and top to bottom. 7_____Fold the bed sheet you're holding down to a 45- degree angle, and tuck it under the mattress firmly, pulling it taut, and then repeat the process with the other side. it's finished. 2_____Place the bedding in the center. so that the remaining fabrics on both left and right sides are the same size.

How to wash coffee cups 21 Ans : For tea and coffee stains that are not very ingrained Can be scrubbed with baking soda Use a wet cloth or sponge soaked in baking soda and scrub it off. Then rinse thoroughly with plain water. How to remove the problem of stains on the flush toilet. Ans : Start by closing the water valve and drain the water from the toilet completely. Then mix about 1-2 baking soda. Measuring cup mixed with a little vinegar Along with stirring the ingredients into a sticky scrub and smear it onto the stain, leave it for 10 minutes, then use a brush to gently scrub off the yellow stain.

22 State the abbreviation of the room status. Vacant Clean : VC Vacant Dirty : VD Vacant Clean Inspected : VCI Vacant Clean Pick Up : VCP Occupied Clean : OC Occupied Dirty : OD Occupied Clean Inspected : OCI Out of Order : OOO Out of Service : OOS Out of Inventory : OOI

23 Bibliography Thanks information from https://grandfurnished.com https://th.jobsdb.com https://www.aofuhome.com https://home.kapook.com https://goodlifeupdate.com https://www.beko.com https://www.postsod.com https://www.baanlaesuan.com