AI IS TRANSFORMING CUSTOMER SERVICE

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AI technologies have successfully transformed customer care, using smart automation to provide win-win solutions for both customers and agents. Fueled by more than 300% growth in AI investments, these technologies have delivered cost reductions of $68 billion, enhanced CX with 85% of customer interactions expected to be through robots by 2020, and increased agent productivity with 80% of executives reporting that they believe that AI will improve employee performance going forward.

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AI IS TRANSFORMING CUSTOMER SERVICE