AI IS TRANSFORMING CUSTOMER SERVICE

INFOGRAPHICSAI IN CUSTOMERSERVICE AI IS TRANSFORMING CUSTOMER SERVICE 85% 8 out of 10of customer interactions will not businesses will adopt AI as abe through humans by 2020 customer service solution by 2020Source: Gartner Source: Oracle 28% +300%of organizations have already growth of AI investmentadopted AI capabilities in their CRM vs. previous yearSource: IDC Source: ForresterTHE VALUE: A WIN-WIN FOR CONSUMERS AND BRANDS REDUCE ENHANCE INCREASE AGENT COSTS CX PRODUCTIVITY $68 69% 80% billion of consumers prefer of executives believe cost reduction by chatbots for a quick that AI will improveimplementing AI in CRM interaction with brands worker performancesbetween 2017 and 2021 Source: Drift Source: Narrative Science Source: Salesforce AI FOR ASSISTED SERVICE AI technologies for Contact Centers empowers agents with automation tools,increased efficiency, reduced labor intensity and enhanced customer satisfaction 75% Smart Routing & Classification Content Identificationestimated service costs reduction Predictive Analytics when automating with RPA Smart Monitoring & Training Source: KPMG AI IN SELF SERVICE AI enhances self service and increases its efficiency,allowing customersto effectively solve issues by themselves 30% Chatbots Visual Botsestimated service cost reduction when Conversational IVR applying conversational platforms Smart FAQ Source: Chatbot Magazine AI HYBRID TOOLSHybrid solutions enable humans and machines to work together while performing ongoing learning and optimization 80% Hybrid Chatbots Recommendation Systems of Tier 1 support inquiries can be Decision support tools (IDSS)handled by chatbots and escalated Visual Diagnosis and Resolution to a human agent if necessary. www.techsee.me © 2018 TechSee. All Rights Reserved Worldwide. Source: IBM BUT WHAT ABOUT THE REST?