Engage Magazine 2017

E N G A G E Y O U R Q U A RT E R LY C H A M B E R B U S I N E S S J O U R N A L 1

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SERVING OUR COMMUNITY SINCE 1899 2017-2018 Board of Directors 159 Maxwell Street OFFICERS Fayetteville, NC 28301 Jim Grafstrom - Chair 910.483.8133, Fax: 910.483.0263 www.faybiz.com, www.fayyp.org Spectra Venue Management www.faymac.us Jerome Scott - Vice Chair [email protected] Jerome Scott, The Insurance Guy Engage Magazine is a Business Publication of the Kitti Jo Finch - Past Chair Greater Fayetteville Chamber CenturyLink Christine Michaels Pam Jackson - Treasurer PRESIDENT & CEO Fayetteville State University CHAMBER STAFF Bill Pannhoff - Secretary Nick Capapas B&B Catering Chief Financial Officer MEMBERS David Guy Ralph Huff Director of Membership H&H Homes Jenny Proctor Charles Allen, V Director of Community Relations Two Men and A Truck Kelly Moore Jim Graham Director of Programs & Events Bizcard Xpress Taneshia Kerr William Hedgepeth Director of Communications Select Bank & Trust COPY EDITORS William (Bill) Pryor Raquel Paiz Cape Fear Valley Health System Lydia Waggoner Devante Monds John McCauley Jenny Proctor Highland Paving Co. LEAD DESIGNER Joe Fallon Gary Rogers CONTRIBUTING WRITERS Beasley Media Group Kelly Twedell John Roberson Christine Michaels Darsweil L. Rogers Campbell UniversityDesigned by 219 Group, 219Group.com David Lane Houston Astros Michael Fletcher Manna Church E N G A G E Y O U R Q U A RT E R LY C H A M B E R B U S I N E S S J O U R N A L 3

A LETTER FROMTHE CEO Greetings! Our community is about to experience a series of positive developments and it’s exciting! There are many moving pieces, and we need strong leaders to guide us through that process and into the future. Which is why we chose to focus on leadership in this edition of Engage. It showcases today’s leaders as well as tomorrow’s leaders in the Greater Fayetteville/Cumberland County area. More importantly, it shows how we are developing the leaders of the future, and honing the skills of today’s leaders to meet new challenges. You’ll hear about the Chamber’s Leadership Fayetteville programs for high school students and a separate program for adults, which takes them to various areas to learn about government, social issues, law enforcement and the justice system, industry and conservation. About 25 people go through each class per year, meeting one day per month for 9 months. For adults, it’s a great way for someone new to learn about the community, and to learn how they can personally get involved and make a difference. For the youth, it may give them career ideas, or simply make them proud of their community and choose to stay here upon graduation. You will also read about Fayetteville Young Professionals, started by the Chamber to enable those under age 40, in a variety of careers, to be able to form their own network and gain professional development skills. Their emphasis is on engaging in the community and the difference they can make by doing so. Also, we are touting some of the distinctions our local organizations have earned, and you’ll see how well we rank nationally when compared to our peers. It’s truly something to be proud of! Since coming to Fayetteville I’ve been impressed by all it has to offer, and what a great place this is to live and work. The best favor we could do ourselves is to take joy in that and shout it from the rooftops! Won’t you join me in spreading the word? CHRISTINE MICHAELS PRESIDENT/CEO4 E N G A G E Y O U R Q U A RT E R LY C H A M B E R B U S I N E S S J O U R N A L

A LETTER FROMTHE CHAIRThe Greater Fayetteville Chamber of Commerce's mission is to be a catalyst in growing a healthy business communitythrough its advocacy of business friendly public policy, the fostering of diverse innovative business initiatives throughstrong collaborative partnerships, and delivering valuable programs and services to our members that help make ourcommunity a great place to live, work and play.This is a sensational chapter for our business community and an exciting time to be an active leader in our evolvingcommunity. Economic development and infrastructure improvement projects throughout Cumberland County aremaking our community more accommodating for growth and commerce. We will continue our efforts in enriching ourworking relationships with the City of Fayetteville, Cumberland County, Fayetteville Area Convention and Visitors Bureau,Fayetteville-Cumberland Economic Development Corporation, and various other institutions that assist in furthering thebusiness friendly community that we strive to be. We will continue to lobby for pro–business legislation at the local, stateand federal levels of government and will forever be a steadfast voice for the business community.The Chamber provides exposure and business opportunities for its members through various networking events such asthe Chairman's Coffee Club and Business After Hours. The Chamber’s Leadership Program has made a great differencein our community by educating and encouraging individuals to pursue and assume leadership roles and volunteeropportunities within the community. Participation in this program myself is one of the reasons I am excited to take on therole that I am today.I am humbled and honored to serve as the Chairman of the Greater Fayetteville Chamber of Commerce. I, along withthe Board of Directors and the excellent Chamber team are here to serve the business community’s best interest. Ourvision, “Building a prosperous and resilient community through business leadership” is precisely what the Chamber andits members are dedicated to uphold. I look forward to working with prospective and existing partners as our communitycontinues to flourish.Sincerely, JAMES J. GRAFSTROM, JR. CHAIR / SPECTRA VENUE MANAGEMENT E N G A G E Y O U R Q U A RT E R LY C H A M B E R B U S I N E S S J O U R N A L 5

LFEAAYEDTETRESVHILIPLEEnhancing one’s leadership skills should be a lifelong Communityprocess, and two programs of the Greater FayettevilleChamber are designed to provide that inspiration. Community day focuses on the many businesses andLeadership Fayetteville began in 1982 upon an ideal that organizations that enhance Fayetteville and Cumberlanda great community depends upon sound leadership. This County’s quality of life. Meet the people impacting theChamber program has produced over 800 graduates, lives of thousands every day from organizations suchwho are working and living in our community, and even as the Food Bank, Salvation Army, Second Harvest, andacross the country, who bring those skills to their respective Operation In As Much, just to name a few.organizations.Throughout the program, participants are exposed to local, Law & Orderstate and federal community and civic leaders who serveas faculty, mentors or speakers to impart how they can Here participants learn about the criminal justice system,make a positive impact on our the community. Meeting by observing our courts in action, meeting with judges, andone full day a month, each month, September through also seeing how our jails, law enforcement officers, andMay, Leadership Fayetteville is where class members will public safety officers keep us safe.get to know one another, and gain valuable insight into thedynamics of our community from leaders of virtually every Economy and Tourismindustry and business sector.The cost for the adult program is $950 per participant. This This day focuses on the local economic drivers andinvestment covers expenses for breakfast, lunch, snacks, the people and organizations that influence, grow andspeakers, program materials and graduation program. promote local economic development. Atttendees learnA portion of the fee also helps to sponsor a rising High how these activities affect the businesses, organizationsSchool junior participate in our Leadership Fayetteville and residents of Fayetteville and Cumberland County.Youth Academy.The program begins with an opening retreat at Camp Education and Health/MedicineRockfish, where the day’s activities are high energy andfocused on individual and team dynamics. The day Focuses on the high quality of healthcare availableprovides the participants time to network and learn about throughout the community. You will get an opportunitytheir classmates, bond and learn and practice problem to meet and hear from the leaders of the most respectedsolving skills, led by expert facilitators. healthcare facilities in the area. The second half of the day,Then, each month, a different area of impact is covered: focuses on the many superb educational options available to Cumberland County residents from kindergartenGovernment through high school to exploring the many area colleges and universities.The day’s activities focus on local city, county and stategovernment. Participants will have the opportunity to meet Agribusinesslocal and state leaders to learn firsthand about importantissues impacting our community and the thought processes City goes “country,” when this day focuses on Cumberlandbehind the decisions made by these groups. County agriculture. Most participants are surprised to find out that Cumberland County boasts a fish hatchery, beeArts & History colonies and farms of all types that contribute to our local economy. A trip to McCormick farms is a highlight, as wellNothing to do in Fayetteville? This day will debunk as the other producers in our area that bring farm to table.that cliché as it showcases the arts, culture, history andentertainment venues available to Fayetteville and MilitaryCumberland County residents. This exciting day introducesthe Arts Council, local art galleries and museums, sports This exciting day presents an up close and personal look atteams and the performing arts. Fort Bragg and Pope Army Airfield, its leadership, mission, mandates, equipment, and of course, the men and women dedicated to serving and protecting our Nation.6 E N G A G E Y O U R Q U A RT E R LY C H A M B E R B U S I N E S S J O U R N A L

FayBiz.com E N G A G E GRADUATES WILL JOIN SUCH ILLUSTRIOUS ALUMNI AS:We all know that leading is not just about knowledge, it’s Lorna Ricotta Tom McCollumhow that knowledge is put to work for the betterment ofthose around us. Each year’s Leadership Fayetteville Class Fayetteville Technical Public Affairs Officer, Ft. Braggselects a project which helps fill a local need. Community College, Class of 2007 Garrison Command, Class of 2008This real-world experience teaches participants how towork within a group and helps to build and demonstrate Kady-Ann Davy Kristoff Bauerleadership skills. It is also provides an opportunity forparticipants to make a lasting change in the community. Former Mayor Pro Tem, Deputy City Manager,The culmination of the program is a graduation ceremony, Class of 2009 Class of 2010where each year’s class can reflect on the relationships theyhave formed, knowledge gained, and the impact they can Chip Lucas Skip Partingtonhave through their own involvement.Since leadership development can happen at any age, Cumberland County Vice President SE Divisionthe Chamber also offers Leadership Fayetteville Youth School System, Class of 2011 Barnhill Contracting,Academy, for rising High School Juniors attending public Class of 2012and private schools within Cumberland County. Theprogram is free to them beyond an application fee of $25. Nedra Rodriguez &Applicants are chosen by a selection panel based on grade Peggy Aazampoint average, community involvement, and short essayanswers to questions on the application – three good Workforce Development,things about Fayetteville, three things that need changing, Class of 2015and which one would they change and how.Like their adult counterparts, Leadership FayettevilleYouth address the same topics and meet for a full schoolday each month. For many of our youth, LeadershipFayetteville Youth Academy provides them with their firstinsights into the driving forces that make up our communityand how these components are all connected.Through both programs the Greater Fayetteville Chamber Nicole Carrstrives to achieve a stronger individual commitment inbeing part of the solution to our community’s challenges, Report ABC 11,and graduates who take an active role in leading us into Class of 2013the future. Jim Grafstrom General Manager Crown Complex, Class of 2016 E N G A G E Y O U R Q U A RT E R LY C H A M B E R B U S I N E S S J O U R N A L 7

METHODISTUNIVERSITY’SGeneral Shelton Leadership ChallengeLast summer, Methodist University became one of five schoolsin the country to offer the General Shelton Leadership Challenge,a summer outreach program designed by The General HughShelton Leadership Center at North Carolina State University. Find Your 11 12New Home inFayetteville! 3 6 4 from the $160’s 10 Visit HHhomes.com 2CUMBERLAND COUNTY 781 Upchurch Farms ~ from the $180’s 7 Westhaven ~ from the $280’s 92 Highcroft ~ from the $190’s 8 Legacy at Traemoor ~ from the $340’s3 Woodmark at Harris Place 9 PearTree West ~ from the $230’s 5from the $160’s 10 Roslin Farms West ~ from the $220’s 14 Meadow Walk ~ fromthe$240’s~1left 11 Eastover North ~ from the $230’s5 Valley End ~ from the $210’s6 Park View ~ from the $240’s SAMPSON COUNTY 12 Mill Ridge ~ from the $180’s More Neighborhoods in Hoke, Harnett & Moore Counties!8 E N G A G E Y O U R Q U A RT E R LY C H A M B E R B U S I N E S S J O U R N A L

FayBiz.com E N G A G EGeneral Hugh Shelton, who founded the center in 2002 Along with activities and instruction on campus during theafter retiring as Chairman of the Joint Chiefs of Staff, came week, the thirty high school students accepted into theto campus last July for the Challenge’s opening ceremony Challenge begin their time with team building exercisesat the beginning of its six-day residential summer camp. at Camp Rockfish working the high ropes course. AlsoShelton addressed the campers and their families and included in the Challenge is an opportunity for the kids towas presented with a commemorative coin by Dr. Andrew complete a service project.Ziegler, Director of the Tally Leadership Center “The General Shelton Leadership Challenge was a greatat Methodist University. experience,” said MU student Devan Cox, one of the campBefore retiring as the Senior Officer of the U.S. Army leaders. “I learned many new things and expanded myand the principal military advisor to the President of the leadership skills. You build connections with all the campersUnited States, Shelton was also the Commander-in-Chief that will last a long time.”of U.S. Special Operations Command. A graduate of North Fellow student Bradley White was also a camp leader. “TheCarolina State University, Shelton’s lengthy and decorated Challenge was phenomenal,” White said. “I took severalcareer also includes being knighted by Queen Elizabeth II leadership strategies away from this camp and I use themand being awarded the Congressional Gold Medal. on a daily basis. I would strongly encourage all studentsShelton explained that he designed the Challenge similar who consider themselves leaders to attend. Even if you areto the Army’s Ranger training, where everyone gets a not completely sold on leadership, come and give it a try.chance to lead, to make mistakes, and to improve. He You never know when you will have to step up and lead inencouraged everyone to give their best efforts in order to life, so why not take the chance to prepare yourself now?”get the most out of the experience. Students interested in applying to attend the GeneralThe General Shelton Leadership Challenge is open to all Shelton Leadership Challenge must have a 3.0 graderising high school students by application. The Challenge point average, two letters of reference, and submit to ais designed to help students expand their knowledge screening process.and skills of what it takes to be an effective leader. The For more information, contact Ms. Suzanne Langleycornerstones of values-based leadership – such as honesty, [email protected] | www.methodist.edu/sheltonintegrity, compassion, diversity, and social responsibility –are the foundations of the experience. E N G A G E Y O U R Q U A RT E R LY C H A M B E R B U S I N E S S J O U R N A L 9

Fayetteville Awarded the Honor ofTOP RANKINGCITY AMONG10 OTHER CITIES By Kelly Twedell Congratulations are in order for the City of Fayetteville and its leadership team for ranking in the top 10 cities bringing home a high-profile award through an Equipt to Innovate nationwide survey.10 E N G A G E Y O U R Q U A R T E R LY C H A M B E R B U S I N E S S J O U R N A L

FayBiz.com E N G A G EIt’s no surprise that Fayetteville was recognized among Planned” core category. “This recognition highlights ourlarger competitive like-minded cities. Their approach comprehensive strategic planning efforts, the incorporationreflects a paradigm shift that residents are not used to of transparency and accountability efforts with TRACStatseeing. “Our efforts to engage citizens and employees performance application and citizen engagement throughin strategic planning and performance management are surveying and Cafe Conversations, our use of performancea critical aspect,” said Rebbeca Rogers Carter, City of targeting, employee engagement with the Data AnalyticsFayetteville’s Strategic Performance Analytics Director. Team and continuous improvement projects and training,”“Multiple channels are being used to identify resident shared Rebecca.priorities. Our cafes have been wildly successful - more than80 citizens at time, coming to share their perspective.” Fortunately, Fayetteville’s strategic plan is widely supported by the City’s Mayor, Council and senior management. “ItGoverning and Living Cities announced the high serves as a driver for performance in the city,” Rebeccaperforming government winners during their annual explained. “The plan sets the direction and defines ourSummit, in May, held in Phoenix. The new initiative that performance standards. Our plan includes of course, thecities were judged against consisted of an integrated, vision, mission, core values and goals and objectives,collaborative framework of seven elements that define which serve as an overarching structure. City Council meetshigh-performance government and empower innovation. annually to refine the framework and specifically identifies aIt is also an invitation for cities to work together, learn one year action plan.”from each other and help drive better outcomes for theircommunities. The feedback and engagement actually sparks innovative solutions and new ideas to improve customer service. This THE SEVEN EQUIPT ELEMENTS ARE: approach enables the city to understand the satisfaction levels and convey progress toward reaching city councilDynamically Planned · Broadly Partnered goals. Their citizen and employee survey data drive many ofResident-Involved · Race-Informed their performance targets. This is how solutions come intoSmartly Resourced · Employee-Engaged play, through employee focus groups and survey data thatand Data-Driven.Fayetteville ranked at the top in the “Dynamically reveal root causes for some of the issues that Fayetteville faces and intentional blueprint to keep moving forward.

Fayetteville Young ProfessionalsMEMBERSHIP HASITS PRIVILEGESBy Kelly Twedell Being a millennial comes with its advantages. We’re help but look around the city and see the need to get visionary, idealistic trend setters. We don’t think “out-of- young professionals to be involved in the future growth of the-box”, for millennials, there is no box, and every goal our chamber and community.” is achievable. But being a millennial has its struggles too. We are typically underappreciated and overworked. “Eight years ago there were different pockets of young Often having to fight against stereotypes. professionals in Fayetteville- YP's like Charlie Allen, Jenny What is the business world to do with this bunch of Beaver (deViere), Kristie Meave (Allen), Jason Poole, wide-eyed revolutionists? Teach us to lead! At varying Lorna Ricotta, TJ Jenkins, and Suzy Hrabovsky. Each of levels, millennials have different professional needs than us knew one another thru various channels but not well. those who have come before them. Young professionals We all got together to discuss the need for a young are looking for others to develop them, mentor them, professionals program to connect all these different and give them opportunities to lead while encouraging pockets together for business networking,” said deViere. growth from within the organization. According to the 2016 Deloitte Millennial Survey, 63 “That's how FYP was formed. We each took percent of millennials say their leadership skills are not ownership of a piece of the program and being fully developed. It also found that those intending we've watched it grow through social and to stay with their organization for more than five years are professional development. Many of the twice as likely to have a mentor (68%), than not (32%). relationships you see in our community today Fayetteville Young Professionals (FYP) is a member- amongst top young professionals grew out driven arm of the Greater Fayetteville Chamber, taking of their involvement with FYP.\" those statistics seriously as they offer networking events and opportunities to hear from senior leaders around Kristie Allen, another of the original 20 advisory board our community to expand their personal growth. FYP members that launched FYP, explained the necessity of has grown since its inception in 2009. FYP gives young mentorship and how she enjoys her time spent mentoring business associates access to the community and an a fellow employee and advising other FYP members. outlet to get involved and make a difference. “It’s made me a better manager at H&H Homes.” shared Quality programs like FYP only come to fruition through Allen. “It’s so exciting for me to watch the current FYP the vision of leaders who dedicate time to get it off Council members take the reins for the group that so the ground and continually sow into others to sustain it many of us started so many years ago.” and propel it forward. One of the founding members and anchors of FYP, City Councilman Kirk deViere, “The next round of leaders is important to FYP because reminisced back to 2007 when he first caught the vision they will be answering these questions for us in years to to plant seeds of change for young professionals in our come,” said Kristie Allen, Senior VP of Marketing for H&H community. “At the age of 37 I found myself serving as Homes. “Whether it’s business, whether it’s community, Chair of the Greater Fayetteville Chamber of Commerce. everything begins with a relationship,” said Allen. I was lucky enough to have been brought into the “Relationships developed through groups like FYP. It Chamber by mentors like Linda Lee Allen and Lynne makes my current job easier. It’s a connecter.” Greene,” said deViere, President of 219 Group. “But as a young professional in that role, I also couldn't The Mayor of Fayetteville, Nat Robertson, also saw the importance of working with the next generation of12 E N G A G E Y O U R Q U A R T E R LY C H A M B E R B U S I N E S S J O U R N A L leaders, and has created a monthly event called “Dinner

with the Mayor,” to introduce young professionals to City Did we mention that she is Fayetteville born and raisedand local leaders. The response has been incredible, and and graduated from South View High School? Programsthe events have been well attended, providing FYP-ers like FYP give Jalisha a chance to serve our communitya chance to network and learn more about the inner through innovative ideas with like-minded peers acrossworkings of the community. the city from diverse backgrounds.Jalisha Pone, FYP’ s Chair, shared that type of a Many years of nurturing young professionals in ourmentorship program from leaders in our community who community through the labors of many has paid off yearhave seen things evolve over time is needed. “We need after year as young business professionals continue tothe networking opportunities to get in front of leaders join ranks of the thriving FYP group sowing their time andboth past and present because we will be the leaders of talents into our city.tomorrow,” she explained.If you look though FYP’s social media it might appear it Kristie Allen summed it up best by saying:is a social club, but that is far from the truth. Its membersare difference makers in our community serving on boards “It takes people being invested in the futureand volunteering with local nonprofits seeking out the to take it to the next level, it has to take anext generation of business leaders. They are invested population that wants a better place forin our community. The goals of FYP are to keep young themselves and their children, and theirprofessionals in Fayetteville, to increase interaction with children’s children.”peer group, to enhance career development, to increasecareer opportunities, and to contribute to the community.Jalisha shared pending plans for FYP to partner in amentorship program with seasoned Chamber membersand then in turn give back where the younger FYPmembers will foster the same opportunity through ourlocal universities to current students.“Impact. That's why I work for a nonprofit,” Jalishasaid. She loves her role as the Associate Director ofDevelopment at Fayetteville State University. E N G A G E Y O U R Q U A R T E R LY C H A M B E R B U S I N E S S J O U R N A L 13

Vision 2026GAME CHANGERBy Kelly Twedell & Christine MichaelsVision 2026 has the makings to launch Fayetteville onto the proverbial mapdrawing more people, which equates to commerce, to our community.The minor league baseball stadium plans are in place, and businesses where it’s needed most; a vibrant qualityplans for the state-owned Civil War History Center, and of life for residents that includes a performing artsa Performing Arts Center are seeking and finalizing center located in Downtown Fayetteville; a balancefunding sources, forming committees and holding lots of environmental considerations and governmentof meetings. In February, the Vision 2026 team held regulations that will promote residential and commercialtheir launch party that attracted much attention for the growth, not hinder it; and working together.endeavor to help Fayetteville achieve its full potential.With its 25 Board members and 100 committee members, Fayetteville and Cumberland County are at athe progress of the diverse group has gained momentum transformational crossroads that will propel ouras the city hopes to continue to attract top professional community to the forefront of the state and position ustalent while competing to keep businesses here. The to compete economically with other communities. Theseissues they are tackling include supporting the new initiatives and projects coupled with the recent investmentbaseball stadium and economic growth surrounding it; by our city’s citizens in our parks and recreation willthe North Carolina Civil War History Center that will grow provide the momentum needed to get people to work,the tourism industry; county-wide water for residents live, play and stay in our community. . Is Pleased to ANNOUNCE Its Newest Programs • B.S., Online Accounting • B.S., Healthcare Administration (College of Business and Economics) • B.S., Online Professional Studies • B.A ., Intelligence Studies (College of Arts & Sciences) • B.S., Health and Physical Education - Community Health - Sports Management • B.A ., Online Birth-Kindergarten (College of Education) visit www.uncfsu.edu14 E N G A G E Y O U R Q U A R T E R LY C H A M B E R B U S I N E S S J O U R N A L

FayBiz.com E N G A G EWe believe that it will take leadership at all levels to “As a newcomer from another state, I sawachieve this transformation and stand committed to immediately the assets we have and themaking this a stronger community. potential to maximize them even more,”Vision 2026 Chairman John McCauley said the group is said Christine Michaels, President and CEOnonpartisan and nonpolitical. It chose its name, he said, of the Chamber, who arrived in April.because “we are on a mission, and the clock is ticking.”“For far too long, our community has been resistant to To make the most of those assets, McCauley says,change and reluctant to invest,” he commented when “There’s a broad-based effort now,” he said, and he isthe group launched. “That resistance, that reluctance is optimistic it will continue if they can keep the momentum.costing us jobs. It’s costing us opportunities.” But it’s important to involve all sectors, including theMany leaders from the Greater Fayetteville Chamber are military, residents, businesses, non-profits, the faith-basedinvolved and have supported the initiative from the start. community, government and others. “In the past, it’s been“We’re not a political PAC. We’re not a for-profit venture. difficult at times for those groups to collaborate,” he said.We are an economic development engine,” said Ralph “It remains one of the largest challenges that we have,”Huff, the owner of H&H Homes and secretary for Vision he said, and one which Vision 2026 hopes to overcome.2026. Drawing tomorrow’s leaders into the mix is crucial.Jack Rostetter, also with H&H Homes, is a member of “One effort identified is for there to be a mentorshipVision 2026 and chair of the Fayetteville-Cumberland program for young people to get involved and see howEconomic Development Corporation. “The continued collaboration and community initiative works.” said Tonydevelopment downtown will create an economic impact Chavonne, Vision 2026 member. His top sage advice towhere businesses will thrive. With the uniqueness of our young leaders is to make the commitment to know what’scommunity, we have a lot to build on,” he believes. going on outside of your circle of friends. “If we are goingA common theme is that Fayetteville is greatly to have success collectively moving forward, it takesunderappreciated, at times by those who live here. energy to make the investment,” said Chavonne.WWW.FAYURBMIN.ORGSTEVE HARVEY CALLS HER “SUPER MOM!”GET “UNDER QUALIFIED & OVERWHELMED” ON AMAZON TO FIND OUT WHYUON DVE REQRU AWL I F IHE DE& L M E DLife Coach Fcoarlloe9rv5ec1on-at3cb6ho6ion-0kg5in8g5Business TrainerMotivational SpeakerTaneshia Kerr underqualiiedandoverwhelmed.org

Vision 2026’s website sums it all up quite adequately: “Fayetteville and Cumberland County are at a transformational crossroads that will propel our community to the forefront of the state and position us to compete economically with other communities. These initiatives and projects coupled with the recent investment by our city’s citizens in our parks and recreation will provide the momentum needed to get people to work, live, play and stay in our community. We believe that it will take leadership at all levels to achieve this transformation and stand committed to making this a stronger community.”16 E N G A G E Y O U R Q U A R T E R LY C H A M B E R B U S I N E S S J O U R N A L

It’s Time for A Renewing of Our MindsTO BELIEVEWHAT SUCCESSFULPEOPLE BELIEVEBy Darsweil L RogersIn April 2017, Cape Fear Partners published the Successful people expect change and seekFayetteville 100 Project Report on Leadership. The to influence the future. Other people don’treport reviews the leadership DNA of 116 of the want change and allow events to determineleaders in our community. Some key findings from the to their future.report are our leaders have untapped competencieswe need to capitalize upon, our leaders are not very When it comes to our community, I challengecollaborative and while we appreciate others, we don’t everyone to assume the leadership mindset of aalways understand others. successful person. Here are a few simple suggestionsI recommend that you download a complimentary copy to get everyone started.of the study at www.capefearpartners.com/leadership.Since that time, we have held several presentations and Defend our community against negative talkers.I have had conversations with over 100 people about Don’t stand by and accept anyone speakingthe report’s conclusions. badly about our community (friend, spouse orThe most consistent comments I have received stranger). This is a wonderful community withfocus on the community’s past mistakes. While there great people and lots to do and it is gettingis a hope for a better future there is a feeling of better all the time!helplessness that there are forces within the communitythat will make similar mistakes as in the past and the Participate on the boards and commissionsopportunities for success will be lost. within our community (including the Chamber!).Our community requires strong positive leadership Leadership requires work!and, in my view, everyone reading this article is aleader. The Greater Fayetteville Chamber is about Arrange community potluck events. Bring a dishdeveloping business and community leaders. So, let and meet new people. We are in this together!me share insights that I have realized and uncovered Seek to understand their perspective beforefrom over 30 years of advising successful people. It is you ask them to understand yours.quite simple. Successful people have a different beliefsystem when compared to others. Mentor those younger and less experienced than you. Challenge them to high performanceSuccessful people believe they will resolve and keep their skills in the community.today’s challenges and have greater successtomorrow. Other people believe the troubles The future has uLnecth’sardtoeditwtaotgeersthteor!of today will reoccur tomorrow. be discovered. E N G A G E Y O U R Q U A R T E R LY C H A M B E R B U S I N E S S J O U R N A L 17

FOLLOWTHE LEADERFTCC’s Center for Innovation and EntrepreneurshipBy Kelly TwedellFayetteville Technical Community College is already well The program’s focus is on main street technology, notknown around the region, boasting quality education the high impact technology, software, or informationand programs. What may be a surprise to some is that technology, but rather about main street companies.the college also houses a Center for Innovation and “The only disadvantage is losing the one on oneEntrepreneurship which is making competitive strides with connection with the students,” said program directorits entrepreneurship program. Brad Lienhardt, who was pivotal in implementing CIE’sAccording to the Kaufman Institute, only two percent of online program. “We’ve seen much success in thepeople are born with the entrepreneurship gene, which curriculum and mentor relationship has been pivotal, butis generally defined by a person’s natural ability to be we are trying it out through online collaboration throughcreative, innovative, and who are risk-takers capable of FTCC’s platform, Blackboard.”independent thinking; giving the CIE an abundance of The inaugural class finished strong with ten students,opportunity to develop these traits in those who have a two of which are focused on the nonprofit sector. Thedesire to be entrepreneurial. program teaches nonprofits to build the business,The Center for Innovation and Entrepreneurship is led strategy, and product like a traditional business. “If theyby Director Kent Hill who brings with him a wealth of don’t operate that way they won't last,” said Lienhardt.corporate and high- level marketing experience with Speaking to the risk averse or those who have struck out:a long list of successes that speak for themselves. “there's nothing wrong with failure, you bounce back andHill’s goal is to teach students the science of process, start something else,” he said.decision making, and to think like an entrepreneur. Over the past six years, 500 start-up companies cameMost recently, Kent spent five years at Western Carolina through the program, 40 percent of which were Veterans.University pouring into their distant learning Masters level It is predicted the percentage of veterans will increaseentrepreneurship program doing that very thing. with the online class offering. Each year 6,000 vetsThere is a consensus from various studies that by 2020, already come into FTCC to find out how to start ait can be expected that around 40 percent of people will business.either work for themselves as a contractor or work from While veterans have been a great channel strategyco-working spaces not under the corporate umbrella for FTCC, the college has also noted that women andanymore. The path of this trend can be traced back to minorities have embraced and excelled in their program.growth in the convenience of distant learning. It’s no surprise that 65 percent of women are starting aDoes this mean distant learning will put a dent in business these days.the brick and mortar institutions? General thoughtis inevitably, so the Center for Innovation and “Women possess passion, creativity,Entrepreneurship is joining the ranks of other colleges are multi-taskers and have a longerin the effort to reach more students by launching an attention span than men,” explainedonline version outside of the current classroom education Lienhardt through years of observation.model structure. “Women are more determined and are great entrepreneurs.”18 E N G A G E Y O U R Q U A R T E R LY C H A M B E R B U S I N E S S J O U R N A L

FayBiz.com E N G A G EThe program’s success rate is 75 percent, and theyare off and running toward their objective: makingmoney. The 25 percent that did not finish made theconscious choice that they were not ready. They goback and rebuild, rethink and decide whether or notto give it another go.Their current 10-week curriculumis built around EntreDot’s 6 Stepsto Success program, developed byLienhardt. How does one compressa lifetime of experience into 10 weeksof material? Very deliberately andeffectively. Curious what those sixsteps are? They are found on thewebsite at Entredot.org. Are youcompelled to take the next step?The three-credit-hour 10-weekcourse runs $180.Fly RegionalThe Hardest Part Is Deciding Where To GoFayetteville Regional Airport is the Sandhills' leader in airline service, generalaviation, and rental car services. The airport offers frequent daily service to threeairline hub airports, each with hundreds of destinations around the world: Delta withservice to Atlanta, United with service to Dulles-Washington, and American Airlinesservice to Charlotte.Amenities and ServicesRental car service, which often has longer hours than most rental car locations, is also offered atFayetteville Regional Airport. Due to the fact that the rental car companies are housed in side-by-sidekiosks, customers benefit from the competition. Several taxicab companies also provide service tocustomers. Signature Flight Support, Powell Avionics and Rogers Aircraft offer general aviation andpilot training services. Hangars are also available for rental purposes.Fayetteville Regional Airport is one of the safest and cleanest airports in the Southeast,being awarded numerous \"No Deficiencies Noted\" achievements for approximately20 straight years. So, when you are looking for top-notch transportation services,remember to Fly Fayetteville! Visit us online at: www.FlyFay.com | Twitter @CityOfFayNC E N G A G E Y O U R Q U A R T E R LY C H A M B E R B U S I N E S S J O U R N A L 19

Lafayette’sLEADERSHIPLIVES ON TODAYBy Kelly TwedellWe often hear about great military leaders in history.Our city‘s namesake is one of the great Revolutionary Fayetteville’s mission to enhance and promote communityWar Heroes, the Marquis de Lafayette. As the President leadership, volunteer service, and membership on localof the Lafayette Society, Dr. Hank Parfitt has some unique boards and commissions.perspective about the military hero’s leadership and what According to Dr. Parfitt, Lafayette was only 19 when helocal leaders can glean from that today. bought his own ship, provisioned and staffed it, and sailedThat’s why the Lafayette Society works with the Greater from France to fight in the American Revolution. By ageFayetteville Chamber’s leadership program to provide 23, he was commanding a Division at Yorktown, the pivotalparticipants with a 178-page book filled with Lafayette’s battle of the War.military exploits and his stand on social issues which we Lafayette and the way he lived embodied traits of goodwill struggle with today. Lafayette’s leadership example, leadership. “On the face of it is a guy who’s not native born.especially at an early age, dovetails with Leadership 910-485-5790 www.highlandpaving.com20 E N G A G E Y O U R Q U A R T E R LY C H A M B E R B U S I N E S S J O U R N A L

FayBiz.com E N G A G EHe was French. He was young, yet he commanded men and Hamilton was bugging Washington to get in the action.went into battle to fight for them. He commanded the Army Washington felt he owed it to Hamilton and let him do it.of Virginia and men were willing to follow him into battle. It was a success. Needless to say, Lafayette was a prettyThat defines leadership,” said Parfitt. humble guy,” Parfitt concluded.“We are trying to show people that you Residents and visitors alike can learn morecan take something from Lafayette’s life and about Lafayette, and Fayetteville’s history,use it in your own life to make yourself a firsthand if you catch Parfitt giving toursbetter person while contributing to the Downtown during special events orcommunity,” Dr. Parfitt said. Fourth Fridays.According to Parfitt, Lafayette was empathetic. He was veryintelligent but not afraid to make a mistake. He was a manof action. He liked being in the leadership position. But likea lot of good leaders, he was also a good follower. “Here’sa lesson for young people, find your leader and if you area good follower and you are following someone doing theright thing, the person behind you is going to do the rightthing,” said Dr. Parfitt. In Lafayette’s case he followed theFather of our country - George Washington, as his mentorand commander.“Even when George Washington chose Alexander Hamiltonover him to lead the fight at Yorktown, Lafayette did notpout or complain. LTC Alexander Hamilton fought underLafayette, in his Division. E N G A G E Y O U R Q U A R T E R LY C H A M B E R B U S I N E S S J O U R N A L 21

H&H HomesBUILDINGA LEGACYQuick to brag on his city, Ralph Huff of H&H Homes Ralph feels that one of our city’s greatest strengths areloves when people come to visit Fayetteville. For the people coming from Fort Bragg each year that givebankers or possible investors, he gives them what he us a solid employment base, along with being a friendly,calls the ‘World of Ralph’ tour which includes noteworthy welcoming, and diverse community.locations like: Cape Fear Regional Theater, HistoricalDowntown, Heritage Square, Linear Park, Festival Park, What is a key lesson in propelling leadership?Cool Spring Tavern, Park View, the Airborne & Special “Mentoring young leaders is key”, according to Huff.Operations Museum, and the NC Veterans Park. He himself had four early influencers in his career – as a“Leaving folks with a different perspective than they child, a music teacher, Mrs. Mary Archer McNeil and acame with is why we tell the story,” Ralph said. “The principal Raz Autrey left an impact on him. Later in life,things we are going to accomplish through Vision 2026 Avery Connell, who was the first employer to hire Ralphwill be transformational to our city. The ballpark, the in real estate, helped to set him on his life’s work. Andrenovation of the historic Prince Charles Hotel, the finally, here in Fayetteville, since 1981, Murray DugginsCivil War History Center, the Performing Arts Center has been his biggest mentor. “I've been able to lean onat the other end of Person Street… it will be exciting, him and ask him for advice for many years,” said Ralph.vibrant and comparable to what’s going on in Durham, “He brought me to Fayetteville, he saw something in meAsheville and elsewhere.” that I didn't see in myself.”H&H Homes represents 2,500 jobs in six regions in theNorth and South Carolinas. As an industry leader they’ve Another important key to leadership is giving back.built over 6,000 high-quality affordable homes and H&H Homes makes it a practice to give to many local2,000 apartments. Last year, Coldwell Banker, number programs and charities. This practice isn’t singular toone in the nation in a production category recognized Ralph and Linda Huff, many of their employees areFayetteville’s Ralph Huff as their ‘Hero of the Year’ civic-minded and hold positions on numerous nonprofitamong 86,000 people for his contributions back to boards and committees in our community.the community.The community leader shares his goals and leadership H&H Homes represents ourpillars. For 2017-2018, H&H Homes expects to close community well, never missing aon over 600 house sales with another 100 expected to chance to brag about Bragg andbe under contract. When asked what he attributes his the lifetime partnerships formedsuccess to, Ralph is quick to credit his team and facets in Fayetteville.unique to Fayetteville. During his initial years in RealEstate and development while building the company, Enriching the lives ofRalph reinforced the core values of honesty, integrity our service members,and value throughout everything represented by H&HHomes. “Linda (Huff) was the constant face of H&H for veterans and20 years and she was the epitome of those values,” their families.he said. “Now, we have top-quality team leaders thatshare in the same vision and also epitomize those same Join us today!core values.” Visit faymac.us or call 910-483-813322 E N G A G E Y O U R Q U A R T E R LY C H A M B E R B U S I N E S S J O U R N A L

B&B Catering’s Recipe for SuccessMEETBILL PANNHOFFWilliam R. (Bill) Pannhoff and his corporation, B&B Though Bill Pannhoff is a successful leader in his industryCatering, are familiar to many in the event circuit. Bill is and could easily rest on his laurels, it’s just not in hisSecretary of the Greater Fayetteville Chamber’s Board nature. In a joint venture with McCormick Farms, theyof Directors and is passionate about expanding the are opening new venues on a 5,000 plus acre farm.personal leadership skills of others. Their goal is to open up the farm to the community andIn 1990, Bill founded B&B Catering, Inc. in Spring Lake introduce the community to farm life. It is very importantand has been providing high-end catering and event to us to welcome and educate the public to on one ofplanning for over 23 years. B&B Catering has won the the oldest working farms in the area.“Best Caterer” in the area award over a dozen times.Bill is a nationally recognized speaker, providing advice With a 16,000+ square-foot barn as its centerpiece,to thousands of caterers across the country. He travels expect events, weddings and all kinds of communityall over the United States speaking and training and is related projects to take place. “Give me call and I'llhighly regarded as an educator and mentor. give you one of the most beautiful tours of rural NCPannhoff realized he wanted to open his own business you have ever seen.” says Pannhoff. Ground on thewhen he was 14 when my parents bought a restaurant Barn was broken in early June and should be finished inand he started working in the kitchen. He opened his early 2018. The Grove, with log cabin and smokehouse,first catering business when he was 16 and called it chicken coop and equipment sheds, is open for businessCrystal Catering in Annandale, Minnesota where he immediately.catered to wealthy city folks coming to the lake on theweekends. Bill obviously cares deeply for what is his life’sWhile serving in the military, Bill had the opportunity to work. He describes finding a personal note helearn from many fine teachers, who taught him how to had written to one of his clients. “On the lastserve generals, governors, senators and even Presidents. line it said, “Given a choice of what to do with“Thank goodness for their patience,” Pannhoff my life, I would choose to be your caterer.exclaimed. “Without those teachers and mentors, I I love this job.”wouldn’t be where I am today.”After leaving the military and upon entering the privatebusiness sector, Pannhoff’s lessons continued fromseasoned, successful business people. The lessonsimpressed upon him the most were “You need money.Get involved in the community and the Chamber.Have a good understanding of who you are and whatyou do and stick to it, you can’t be all things to allpeople. Find a niche and own it.” Bill’s number one keybusiness principle is good communication.According to Bill, “80% of workplace mistakes happenbecause of bad communication. Clear concisecommunication is the key to client relations, employeeon boarding and running a good business.” E N G A G E Y O U R Q U A R T E R LY C H A M B E R B U S I N E S S J O U R N A L 23

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