HotelX Brochure - Digitise Your hotel Operations

Hotel Digitise Your Hotel Business

INDEX INDUSTRY OUTLOOK HOTEL INDUSTRY WHAT IS HOTELX? KEY HIGHLIGHTS AND FUNCTIONALITY WHAT WE OFFER HOTELX ALLIANCE ECOSYSTEM BENEFITS OF HOTELX WHY HOTELX?

INDUSTRY OUTLOOK In the past 20 years, many hotel industry players have shifted their paradigm. In order to adapt to changing guest behaviors, hoteliers have adopted new technologies and reinvented how they conduct their hotel businesses. In the future to come, we expect hoteliers to innovate in conjunction with technological advancements to achieve better transparency, streamlined operations, mobility, as well as elevate guest experiences from check-in to check-out.

HOTEL INDUSTRY Transaction Style Guest Management & Communication Tangible services such as interaction with the front-desk agent, filling physical Hotels utilise hotel management systems to registration cards, issuance of physical keys, handle the check-in to check-out processes taking a meal order in the restaurant, digitally with its cashless and contactless taking a beverage order in the lounge or features. This provides ease and any other opportunities to assist a guest convenience to guests encouraging return were done manually and via cash/cheque stays. It also enables collaboration with transactions. various departments and guests while gaining real-time updates paving the way Hotel Ratings for more efficient hotel operations. Back in those days, people had to walk-in Contactless Guest Experience to a hotel to get the required information before deciding and checking-in. Not Consumers generally choose a hotel that only that, they would also write in provides the highest degree of comfort feedback or voice out their dissatisfaction and convenience including the opportunity on a simple form provided by the hotel. to personally choose desired services or facilities using contactless platforms. Travel Agencies Smart Tech Improves Hotel Hotels had to rely on a commission-based Operations business model of each booking the guest made through a travel agency or its With technology being a catalyst in the website. competitive hospitality industry, hoteliers across the world have resorted to deploy smart hotel technology in their daily operations, which offers a variety of cost savings and enabling hotel owners to reach new levels of profitability. Social Media Hoteliers are now marketing via social media, responding to online reviews, and offering attractive deals to guests in order to develop an active online presence.

WHAT IS THE HOTELX HotelX is a cloud based, mobile application that enables hoteliers to reinvent hotel processes and provide real-time personalised experiences for guests. HotelX delivers both the business and operational insights to boost occupancy and increase profitability on-the-go. With HotelX’s Guest App, guests can self-serve from check-in to check-out with no hassle or queues. HotelX provides that edge with the unique digital collaborative ecosystem linked to an online booking engine with direct booking facilities.

KEY HIGHLIGHTS AND FUNCTIONALITY KEY HIGHLIGHTS Mobile Cloud Based Computing Digital Room Keys Guest App - Self Service Corporate & Goverment Platform Travel Agent Platform Multi-Property Capabilities HotelX Alliance Ecosystem Channel Manager Integration KEY FUNCTIONALITIES Mobile Front-Office Management Real Time Pool Inventory on all OTAs Dynamic Pricing Digital Folio & Payments Online Room Service Online Service Request Mobile update of Housekeeping status Digital Marketing

WHAT WE OFFER For Your Team With HotelX, your team can fast track check-ins, check-outs, housekeeping and manage multiple POS through integration efficiently. HotelX improves the flow of information between front desk, back office, service staff and other departments for smoother and effective operations management on a single platform. This empowers your teams to focus on delivering excellent customer service for your guests. For Your Guests Our HotelX Guest App offers your patrons the convenience of instant check-in and check-out to avoid queueing or any possible delays. The guest app also allow your guests to build and manage their profiles, request for additional services, confirm folios and settle payments through the app. This not only allows you to highlight and sell add-on services through the app, it also saves customer preferences for future visits to ensure an excellent, personalised service

HOTELX ALLIANCE ECOSYSTEM CORPORATES TRAVEL OTAs + AGENTS CHANNEL MANAGERS GUEST APP Hotel HOTELX ALLIANCE ALLIANCE ECOSYSTEM MEMBERS Systemised Digital Digital Business Digital operations Payments Reporting Insights Marketing 1. HotelX Alliance Program Enjoy additional benefits with our partnership • With our partnership program, guests can receive discounts, collect points with our loyalty program and upgrade their stays for an enhanced experience. • Guests will also have the option of sharing their preferences with you through the guest app to replicate a similar personalized service experience at other hotels within our alliance network. • Leverage guests within the programme to grow your customer base, boost occupancy and increase sales with our alliance ecosystem. 2. Guest App Enable Self-Service Option and Improve Efficiency on the Go • Provides real-time updates to guests on a collaborative platform • Increase operational efficiencies, elevate the guest experience and maximize revenue – for a single hotel or a chain. • Delivers exceptional and reliable service building lasting relationships with guests.

BENEFITS OF HOTELX Contactless Smart booking & Maximizes Seamless Digital Collaborative Guest Self Service Revenue Mobile ECO platform on the Go Experience Operations 1. Automate Operations - Reduce dependency on manpower - Smooth operation management - Manage your operation via mobile device - Comes with self-service guest app 2. Boost Occupancy - Seamless Channel Manager Integration - Instantly update inventory on all OTAs in real-time - Reduce overbooking/double booking - Increase your sales with our HotelX Alliance partnership program 3.Increase Profitability - Reduce OTA fees - Minimize cash leakage - Reduce cost of IT overheads 4.Dynamics Key Metrics Reporting - Access to performance reporting via smartphone - Simplified rate modifications/reservations/OTA updating - Make decisions based on on real-time, up-to-date information

WHY HOTELX? 200+ We have worked with 180+ Hotels. 30K Managed 30k rooms 2K Have a large user base of over 2K users

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