Resource Scheduling for Services Industries (Spreads)

About the Trainers Resource Scheduling For Service Industries Mr Chua Tay Jin is a Principal Research Engineer and Initiative Lead with SIMTech. Since joining SIMTech, he has led numerous industrial and research projects in the LEARN-PRACTISE-IMPLEMENT@SIMTECH areas of production planning and scheduling and conducted several Advanced Planning and Scheduling (APS) courses. He is spearheading an industry-wide effort on helping companies in the deployment of production planning, scheduling and shopfloor tracking software (Smart Manufacturing Operations Management, S-MOM) for HMLV manufacturing environment. He is also leading the effort on the mass roll-out of Manpower Scheduling System (MSS) for service industries. He has 3 USA patents and 1 Singapore patent in the area of production planning and scheduling. Mr Cai Tian Xiang is a Principle Research Engineer with SIMTech. He received his MSc in Operations Research from the Chinese Academy of Science, PRC, in 1991. Since joining SIMTech in 1998, he has been highly involved in the development and implementation of production planning and scheduling system for more than 50 industrial companies. He has also developed and implemented a demand forecasting system for more than 10 companies. Currently, he is working on the enhancement of a manpower scheduling engine to cater to various requirements from the service sector. Mr Ngoh Sisui is a Research Engineer with SIMTech. As part of the Planning and Scheduling team, he is actively involved in several collaborative industry projects that deploy Manpower Scheduling System (MSS) and Smart Manufacturing Operations Management (S-MOM) system. These systems have been in use by over 50 companies across different industry sectors. He received his B.Eng in Engineering System from the Singapore University of Technology and Design and is currently pursuing his Master Degree in Industrial Systems Engineering. Mr Clement Tan is a Research Engineer with SIMTech. He graduated from the Singapore University of Technology and Design with a B.Eng in Engineering Systems Design. At SIMTech, he helps to implement the Smart Manufacturing Operations Management (S-MOM) to improve production planning and scheduling, with a current adoption of more than 50 companies. He is also involved with the deployment of the Manpower Scheduling System (MSS) that help companies in automating their manpower scheduling practices in the service industries. When and Where 06/2020 Dates: Please visit our website at www.a-star.edu.sg/SIMTech/KTO for the course schedule. Time: 9.00am to 5.30pm Venue: Singapore Institute of Manufacturing Technology 2 Fusionopolis Way, Innovis, Level 8, Singapore 138634 Registration Please register online at www.a-star.edu.sg/SIMTech/KTO Contact Us For general enquiries, please contact Mr Wong Ming Mao, Deputy Director Industry Development, at [email protected] For technical information, please contact Organised by: Funded by: Mr Chua Tay Jin, Principal Research Engineer, at [email protected] This programme is part of the training portfolio offered under SIMTech Manufacturing Control Tower™ (MCT™) Programme.

Course Introduction Course Outline Resource scheduling is integral to the service industry in maintaining efficient use of resources Skills Course Reference Number: CRS-N-0051803 (Total: 16 training hours) and minimising hiring costs and manpower downtime. Without the right expertise or a good The programme is delivered through immersive learning where participants are introduced resource scheduling system, planners have difficulty accounting for the complex scheduling to MSS software and gain new understanding on the concept of planning and scheduling requirements across many tasks and manpower. This leads to errors like double allocation of with the latest industry practices. There will be technical demonstration of the software the same resource or a wrong assignment of resource to a task. during the practice sessions for participants to learn its technology features. Participants have the opportunity to use their own data to model during the hands-on coaching Resource should be scheduled in a manner where the level for each skill is suitable for the work sessions. function. This will avoid frequent changes of staff and reduce assignment changes, while also fulfilling all the needs of the work’s demands. By capturing the wide-ranging constraints of the Course Fee and Funding service industry’s dynamic nature, a resource scheduling system will be able to maximise the amount of resources at hand. • The nett course fee for all Singaporeans and SPRs aged 21 years old and above is S$480 (before GST). About the Programme • Employees fully sponsored by SMEs can claim an additional 20% of the full course fee with the This course is specifically designed to provide hands-on training in the area of resource Enhanced Training Support for SMEs Funding scheme, subject to approval by SSG. scheduling for participants in the service industries. Resources to be scheduled may include Manpower (engineer/technician, lecturer/trainer, service staff, etc) and/or Equipment (crane/ • Singaporeans aged 40 years and above can claim an additional 20% of the full course fee elevator, classroom, centre, etc). The training focuses on hands-on modelling of the participants’ with the Mid-Career Enhanced Subsidy (MCES). existing resource scheduling practices into SIMTech’s Manpower Scheduling System (MSS) software. • Singaporeans aged 25 years old and above are eligible for SkillsFuture Credit which can be used to offset course fees (for self-sponsored registrations only). Participants get to gain fundamental knowledge and skills to: • The full course fee before funding is S$1,600 (before GST). Understand the detailed functional components of a For more information about the funding, please visit SkillsFuture Singapore website at www.ssg.gov.sg Resource Scheduling Model Perform hands-on modelling of the participant’s current resource scheduling practices using SIMTech’s MSS software Adopt best practices for resource scheduling through model refinement Analyse the generated resource schedule and perform ‘What-If’ analysis Who Should Attend The course is designed for planners, schedulers, operation managers, directors, and other professionals involved in resource scheduling activities in various service industries, associations & agencies.