Job Description - Senior Project Manager (Bookings) v0.1 200921 (1)

JOB Agency JOB Senior Project JOB Sign Solutions Job Description Senior Project Manager FAMILY TITLE Manager PURPOSE (Bookings) 1. Report to Agency Manager (Line Manager) 2. Acting Line Manager to Agency Project Managers in Agency Managers absence 3. Sourcing, Allocation & Booking of staff and freelance LSPs as per clients’ request 4. Control & implement effective Diary management to ensure full utilisation of LSPs and thereby maximisation of sales 5. Actively seek for increase in sales and profitability 6. Control & implement effective Diary management to ensure full utilisation of LSPs and thereby maximisation of sales 7. Process booking Administration 8. Account Manager relationships KEY RESULT AREAS SKILL SETS TARGETS and MEASURES 1. Generic – applying to all Sign Solutions roles • Feedback from Agency Manager • Maintain a good working relationship with all members of staff 1.1 Contribute to a positive • Motivation • Measured by Agency Manager working environment • Communication • Feedback from Agency Manager & Finance Manager Awareness • • Feedback from Agency Manager / measured by Agency Manager Team Working 1.2 Work alone, heading-up or • within a project team (as • Team leading business dictates) • Exercising Initiative • Taking appropriate 1.3 Identify solutions to • responsibility organisational issues • Problem Resolution Displaying a • professional and • positive attitude • Team Working Exercising Initiative Taking appropriate responsibility Job Description - Senior Project Manager (Bookings) v0.1 200921 Page 1 of 3 V0.1 20/09/21

1.4 Personal/Professional • Adopting a continual Sign Solutions Job Description Senior Project Manager development improvement approach in all areas of • Provide a role model example of how a professional Sign Solutions employee should 2. Role Specific personal/professional represent themselves and the company 2.1 Booking & Diary development • Have confidence to work at all levels of hierarchy and professional competence Management • Taking appropriate • Continuous review of personal development plan in conjunction with line manager • Attend training and to develop relevant knowledge, techniques and skills where required or 2.2 General, Office and responsibility for your Administration appropriate own development • Continually look for training opportunities • Team working – other • Client liaison to ensure the accurate recording of LSP requests, including the extraction of office personnel, required information in a professional manner interpreting personnel and management personnel • Respond to and follow up sales booking enquiries using appropriate methods • Diary Management including co-ordination, sourcing, allocation & re-allocation of staff and • Ability to work alone • Professionalism freelance LSPs to include video. • Motivation • Follow up and create leads using sales initiative to bring further business to Sign Solutions • Initiative • Adhere to ISO processes to ensure maintenance of accreditation • Responsibility • Arrange, attend and contribute to office meetings • Ability to work with people • Account manage your contract clients • Share responsibility of Out Of Hours contact for contract clients at all levels. • In Agency manager absence;- • Proactive • Authorise/decline annual leave/ routine appointments taking into account diary demands • Create sales and leads • Organisational skills and log on relevant database/ spreadsheet • Organisational skills • Adhere ISO processes and assist in maintaining of the accreditation • Team working • Attend and contribute to office meetings • Process development • Establish and maintain effective working relationships with reports, co-workers and • Initiative managers • Attend training and to develop relevant knowledge and skills where required Job Description - Senior Project Manager (Bookings) v0.1 200921 Page 2 of 3 V0.1 20/09/21

2.3 Customer Service and • Professionalism Sign Solutions Job Description Senior Project Manager Business Focus • Flexibility • Proactiveness • Recognise that our clients are both users of our services, customers and freelance • Responsibility professionals and should be treated with professionalism at all levels 2.4 Report to Agency Manager & • Team working • Establish and maintain effective working relationships with clients and represent the Finance Manager company in a professional manner when liaising with such clients 2.5 Sales and Marketing focus • Professionalism • Represent the company in a professional manner when liaising with clients 2.6 Line Management • Flexibility • Proactively undertake sales activities to maximise all opportunities to bring further business • Proactiveness • Responsibility to Sign Solutions • Providing ad-hoc quotes to clients and follow up accordingly • Team leading • Alert relevant departments of potential sales leads • Team working • Proactively network within clients to raise the profile of Sign Solutions • Professionalism • Deal with customer queries and complaints • Communication • motivation • Engage in consultation processes with the management team and the Sign Solutions Senior Management Team where necessary • Contribute to and engage with in developing processes that impact the provision of interpreting within Sign Solutions • To engender and contribute effectively to a positive team spirit with all other members of staff • Liaise with Agency Manager & Finance Manager in relation to any issues that may affect yours, or others, work • Establish and maintain effective working relationships with clients and represent the company in a professional manner when liaising with such clients • Proactively undertake sales activities to maximise all opportunities to bring further business to Sign Solutions • Manage monthly client KPI/Management reporting. • Setting individual daily booking targets for self and Agency Project Managers in line with the monthly/annual forecasts and by use of standard template and standard individual percentage calculations • Monitoring daily targets and feeding back to Agency Project Managers each day • Updating forecast spreadsheet at month end with actuals • Act as a role model and offer leadership and direction to all reports • Conduct appraisals whenever necessary and report on any issues in relation to standards of work, training needs, employment issues, etc. Job Description - Senior Project Manager (Bookings) v0.1 200921 Page 3 of 3 V0.1 20/09/21