Job Description - Interpreter Coordinator v0.1 200921

JOB Agency JOB Interpreter Sales JOB Sign Solutions Job Description– Interpreter Sales Coordinator FAMILY TITLE Coordinator/Assista PURPOSE nt Manager 1. Report to and support Agency Manager (Line Manager) and Finance Manager 2. Sourcing, Allocation & Booking of staff and freelance Language Service Professionals (LSP’s) as per clients’ request 3. Control & implement effective Diary management to ensure full utilisation of LSPs and thereby maximisation of sales 4. Look for sales via leads from previous bookings or enquiries 5. Increase profitability by utilising cost effective interpreters 6. Process booking Administration 7. Account Manager relationships 8. Client reporting 9. ISO internal audit assistant KEY RESULT AREAS SKILL SETS TARGETS and MEASURES • Feedback from Agency Manager & Finance Manager 1. Generic – applying to all Sign Solutions roles • Maintain a good working relationship with all members of staff • Feedback from Agency Manager & Finance Manager 1.1 Contribute to a positive • Motivation working environment • Communication • Feedback from Agency Manager & Finance Manager Awareness • Team Working 1.2 Work alone, heading-up or • within a project team (as • Exercising Initiative business dictates) • Taking appropriate 1.3 Identify solutions to • responsibility and joint organisational issues • responsibility with agency manager • Problem Resolution • Displaying a • professional and positive attitude Team Working Exercising Initiative Taking appropriate responsibility V0.1 20/09/21

1.4 Personal/Professional • Adopting a continual Sign Solutions Job Description– Interpreter Sales Coordinator development improvement approach in all areas of • Provide a role model example of how a professional Sign Solutions employee should 2. Role Specific personal/professional represent themselves and the company 2.1 Booking & Diary development • Have confidence to work at all levels of hierarchy and professional competence Management • Taking appropriate • Continuous review of personal development plan in conjunction with line manager • Attend training and to develop relevant knowledge, techniques and skills. 2.2 General, Office and responsibility for your Administration own development • Continually look for training opportunities • Team working – other • Client liaison to ensure the accurate recording of LSP requests, including the extraction of office personnel, required information in a professional manner interpreting personnel and management personnel • Respond to and follow up sales booking enquiries using appropriate methods • Diary Management including co-ordination, sourcing, allocation & re-allocation of staff and • Ability to work alone • Professionalism freelance LSPs • Motivation • Follow up and create leads using sales initiative to bring further business to Sign Solutions • Initiative • Adhere to ISO processes to ensure maintenance of accreditation • Responsibility • Arrange, attend and contribute to office meetings • Ability to work with people • Account manage your contract clients • Share responsibility of Out Of Hours contact for contract clients at all levels. • Proactive • Adhere ISO processes and assist in maintaining of the accreditation • Create sales and leads • Attend and contribute to office meetings • Organisational skills • Establish and maintain effective working relationships with reports, co-workers and • Organisational skills managers • Team working • Attend training and to develop relevant knowledge and skills where required • Process development • Initiative V0.1 20/09/21

2.3 Customer Service and • Professionalism Sign Solutions Job Description– Interpreter Sales Coordinator Business Focus • Flexibility • Proactiveness • Recognise that our clients are both users of our services, customers and freelance • Responsibility professionals and should be treated with professionalism at all levels 2.4 Report to Agency Manager & • Team working • Establish and maintain effective working relationships with clients and represent the Finance Manager company in a professional manner when liaising with such clients 2.5 Sales and Marketing focus • Professionalism • Represent the company in a professional manner when liaising with clients • Flexibility • Proactively undertake sales activities to maximise all opportunities to bring further business • Proactiveness • Responsibility to Sign Solutions • Providing ad-hoc quotes to clients and follow up accordingly • Proactively network within clients to raise the profile of Sign Solutions • Deal with customer queries and complaints • Engage in consultation processes with the management team and the Sign Solutions Senior Management Team where necessary • Contribute to and engage with in developing processes that impact the provision of interpreting within Sign Solutions • To engender and contribute effectively to a positive team spirit with all other members of staff • Liaise with Agency Manager & Finance Manager in relation to any issues that may affect yours, or others, work • Establish and maintain effective working relationships with clients and represent the company in a professional manner when liaising with such clients • Proactively undertake sales activities to maximise all opportunities to bring further business to Sign Solutions V0.1 20/09/21