Job Description - Project Manager (Tenders and Administration ) v0.1 200921

JOB Agency JOB Project Manager JOB Sign Solutions Job Description– Project Manager (Tenders & Administration) FAMILY TITLE (Bookings) PURPOSE 1. Report to Agency Manager (Line Manager) and Finance Manager 2. Sourcing, Allocation & Booking of staff and freelance LSPs as per clients’ request 3. Control & implement effective Diary management to ensure full utilisation of LSPs and thereby maximisation of sales 4. Look for sales via leads from previous bookings or enquiries 5. Increase profitability by utilising cost effective interpreters 6. Process booking Administration 7. Account Manager relationships KEY RESULT AREAS SKILL SETS TARGETS and MEASURES • Feedback from Agency Manager & Finance Manager 1. Generic – applying to all Sign Solutions roles • Maintain a good working relationship with all members of staff • Feedback from Agency Manager & Finance Manager 1.1 Contribute to a positive • Motivation working environment • Communication • Feedback from Agency Manager & Finance Manager Awareness 1.2 Work alone, heading-up or • • Provide a role model example of how a professional Sign Solutions employee should within a project team (as • Team Working represent themselves and the company business dictates) • • Exercising Initiative • Have confidence to work at all levels of hierarchy and professional competence • Continuous review of personal development plan in conjunction with line manager 1.3 Identify solutions to • Taking appropriate • Attend training and to develop relevant knowledge, techniques and skills. organisational issues • responsibility Problem Resolution • Displaying a • professional and • positive attitude Team Working Exercising Initiative Taking appropriate responsibility 1.4 Personal/Professional • Adopting a continual development improvement approach in all areas of personal/professional development • Taking appropriate responsibility for your own development • Continually look for training opportunities Job Description - Project Manager (Tenders and Administration ) v0.1 200921 v0.1 20/09/21 Page 1 of 3

2. Role Specific • Team working – other Sign Solutions Job Description– Project Manager (Tenders & Administration) 2.1 Booking & Diary office personnel, interpreting personnel and • Client liaison to ensure the accurate recording of LSP requests, including the extraction of Management management personnel required information in a professional manner 2.2 General, Office and • Ability to work alone • Respond to and follow up sales booking enquiries using appropriate methods Administration • Professionalism • Diary Management including co-ordination, sourcing, allocation & re-allocation of staff and • Motivation 2.3 Customer Service and • Initiative freelance LSPs Business Focus • Responsibility • Follow up and create leads using sales initiative to bring further business to Sign Solutions • Ability to work with people • Adhere to ISO processes to ensure maintenance of accreditation • Arrange, attend and contribute to office meetings at all levels. • Account manage your contract clients • Proactive • Share responsibility of Out Of Hours contact for contract clients • Create sales and leads • Organisational skills • Adhere ISO processes and assist in maintaining of the accreditation • Organisational skills • Attend and contribute to office meetings • Team working • Establish and maintain effective working relationships with reports, co-workers and • Process development • Initiative managers • Attend training and to develop relevant knowledge and skills where required • Professionalism • Recognise that our clients are both users of our services, customers and freelance • Flexibility • Proactiveness professionals and should be treated with professionalism at all levels • Responsibility • Establish and maintain effective working relationships with clients and represent the 2.4 Report to Agency Manager & • Team working company in a professional manner when liaising with such clients Finance Manager • Represent the company in a professional manner when liaising with clients • Proactively undertake sales activities to maximise all opportunities to bring further business Job Description - Project Manager (Tenders and Administration ) v0.1 200921 v0.1 20/09/21 to Sign Solutions • Providing ad-hoc quotes to clients and follow up accordingly • Proactively network within clients to raise the profile of Sign Solutions • Deal with customer queries and complaints • Engage in consultation processes with the management team and the Sign Solutions Senior Management Team where necessary • Contribute to and engage with in developing processes that impact the provision of interpreting within Sign Solutions • To engender and contribute effectively to a positive team spirit with all other members of staff • Liaise with Agency Manager & Finance Manager in relation to any issues that may affect yours, or others, work Page 2 of 3

2.5 Sales and Marketing focus • Professionalism Sign Solutions Job Description– Project Manager (Tenders & Administration) • Flexibility • Proactiveness • Establish and maintain effective working relationships with clients and represent the • Responsibility company in a professional manner when liaising with such clients • Proactively undertake sales activities to maximise all opportunities to bring further business to Sign Solutions Job Description - Project Manager (Tenders and Administration ) v0.1 200921 v0.1 20/09/21 Page 3 of 3