Job Description - Project Manager (Marketing) v0.1 200921

JOB Agency Dept & JOB Project JOB Sign Solutions Job Description– Project Manager (Marketing) FAMILY Marketing Dept TITLE Manager/Sales and PURPOSE Marketing 1. Report to Agency Manager & Company Manager 2. Sourcing, Allocation & Booking of staff and freelance LSPs as per clients’ request 3. Control & implement effective Diary management to ensure full utilisation of LSPs and thereby maximisation of sales 4. Look for new sales leads and field these into relevant channels/departments 5. Increase profitability by utilising cost effective interpreters 6. Carry out marketing activities to generate market awareness of our products and services 7. Write articles, press releases and award applications KEY RESULT AREAS SKILL SETS TARGETS and MEASURES 1. Generic – applying to all Sign Solutions roles 1.1 Contribute to a positive • Motivation • Feedback from Agency Manager or CEO working environment Communication • Maintain a good working relationship with all members of staff • Awareness • Feedback from Agency Manager or CEO and other staff/management • Team Working Exercising Initiative 1.2 Work alone, heading-up or • Taking appropriate within a project team (as responsibility • business dictates) • 1.3 Identify solutions to • Team Working • Feedback from Agency Manager or CEO and other staff/management organisational issues • Exercising Initiative • Taking appropriate responsibility • Problem Resolution • Displaying a professional and positive attitude 1.4 Personal/Professional • Adopting a continual • Have confidence to work at all levels of hierarchy with professional competence both within development improvement approach Sign Solutions and within client organisations in all areas of personal/professional • Provide a role model example of how a professional Sign Solutions employee should development represent themselves. • Continually look for • Attend training and develop relevant knowledge, techniques and skills training opportunities • Continuous review of personal development plan in conjunction with line manager V0.1 20/09/21 Page 1 of 3

Sign Solutions Job Description– Project Manager (Marketing) 2. Role Specific • Team working with other • Client Liaison to ensure the accurate recording – by yourself and your reports - of LSP 2.1 Diary Management & office personnel, requests, including the extraction of required information in a professional manner interpreting personnel and Assignment Bookings management personnel • Respond to and follow up sales enquiries using appropriate methods • Efficient and effective diary management to ensure full utilisation of LSPs including 2.2 General, Office and • Ability to work alone administration • Initiative sourcing, co-ordination, allocation & re-allocation of staff and freelance LSPs in order to • Responsibility increase profitability 2.3 Customer Service and • Professionalism • Advising clients of their necessary requirements if they are unsure Business Focus • Motivation • Diary Management including co-ordination, allocation & re-allocation of staff and freelance • Ability to work with people LSPs 2.4 1. Report to Agency • Follow up and create leads using sales initiative to bring further business to Sign Solutions Manager & CEO at all levels • Proactive • Undertake administration tasks in relation to 2.1 and in accordance with ISO processes V0.1 20/09/21 • Create sales and leads. • Adhere to and actively contribute to the drafting and implementing of current and new ISO • Organisational skills processes and assist in maintenance of accreditation • Team working • Attend and contribute to office meetings • Organisational skills • Establish and maintain effective working relationships with reports, co-workers and • Initiative • Process development managers • Attend training and to develop relevant knowledge and skills where required • Professionalism • Recognise that our clients are both users (Deaf & hearing), customers and freelance • Flexibility • Proactiveness professionals and should be treated with professionalism at all levels • Responsibility • Establish and maintain effective working relationships with clients and represent the • Team working company in a professional manner when liaising with such clients • Represent the company in a professional manner when liaising with clients • Proactively undertake sales activities to maximise all opportunities to bring further business to Sign Solutions • Deal with customer queries and complaints • Providing ad-hoc quotes to clients and follow up accordingly • Proactively network within clients to raise the profile of Sign Solutions • Engage in consultation processes with the management team and the Sign Solutions Senior Management Team where necessary • Contribute to and engage with in developing processes that impact the provision of interpreting within Sign Solutions • To engender and contribute effectively to a positive team spirit with all other members of staff • Liaise with Agency Manager in relation to any issues that may affect yours, or others, work Page 2 of 3

2.5 Sales and Marketing focus • Professionalism Sign Solutions Job Description– Project Manager (Marketing) • Flexibility • Proactiveness • Establish and maintain effective working relationships with clients and represent the • Responsibility company in a professional manner when liaising with such clients • Proactively undertake sales activities to maximise all opportunities to bring further business to Sign Solutions • Carry out marketing activities in conjunction with marketing department and marketing strategy V0.1 20/09/21 Page 3 of 3