Annual Report 2019-2020

ANNUAL REPORT 2019–2020

MISSION STATEMENT To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services.

LETTER FROM FOUNDER FATHER JEROME T. KARCHER Mercy House has seen unimaginable growth, yet our mission BOARD OF DIRECTORS remains the same — to end homelessness. During our expansion this last year, we opened three new year-round emergency Father Jerome T. Karcher Jeremy Elkins shelters and broke ground on two new permanent housing William Baker, Jr. Phillip Kaplan locations. We expanded further into Ventura County and have Gary Belz Richard Lopez, Esq. plans to open new programs there this year. Additionally, we have James Brooks Lisa Marcus moved into Los Angeles County — a new area for us — and Raymond Bukaty Rich Masterson expanded existing programs in Orange County. With every new Mladen Buntich, Jr. Linda Nguyen program, our philosophy and values continue to stay the same: to Tim Clyde Christie Pettus help people find their way home by upholding human dignity and Daryl Cole Jim Righeimer self-su ciency. Thomas Conway Lisa Rumbaugh As we look back on one of our most impactful years yet, we cannot help but feel a sense of overwhelming gratitude. Even EXECUTIVE TEAM though this year has been di cult for so many of us, we find hope in our faith and the self-sacrifice we have seen in our sta , Larry Haynes | Chief Executive O cer volunteers, and donors. We were only able to accomplish all of our Patti Long | Chief Operations O cer successes through the generosity of our committed supporters. Timothy Huynh | Chief Program O cer Allison Davenport | Chief Strategy & Compliance O Linda Wilson | Chief Housing O cer cer Mary Ellen Gross | Controller

WHERE WE WORK KERN COUNTY SAN BERNARDINO COUNTY SINCE 2020 SINCE 2006 VENTURA COUNTY MARICOPA COUNTY SINCE 2019 SINCE 2015 LOS ANGELES COUNTY RIVERSIDE COUNTY SINCE 2020 SINCE 2014 ORANGE COUNTY 2 STATES SINCE 1990 7 COUNTIES 32 CITIES

HOW WE WORK Mercy House’s goal is to end the cycle of homelessness of those who enter our system of care. OUTREACH EMERGENCY PERMANENT SHELTERS HOUSING This starts when we meet an individual When a client is placed in an EMERGENCY In PERMANENT HOUSING, we provide experiencing street-level homelessness. SHELTER, we work alongside the individual to housing to qualified households through Through our OUTREACH PROGRAMS, find and obtain permanent housing as rapidly homeless prevention, residential services, we provide immediate relief and find a as possible. We do this by connecting them to a Housing Navigator who works with them to and housing placement. Our goal is to path to get them o the streets. give our clients a second chance at identify their needs and barriers. establishing a home and creating a life of self-su ciency and success. 350 $100K 5,000 $9.1M OUR COVID-19 RESPONSE individuals were placed of financial assistance was bednights of emergency saved by California Since March 4, 2020, when the into permanent housing provided to more than 500 shelter in motels to taxpayers by housing Governor of California proclaimed a individuals in partnership with individuals in emergency \"state of emergency,” we have been in Orange County, the Orange County United unsheltered individuals in California Ontario, California shelters across working to prevent homelessness Way’s Pandemic Fund Southern California and continue to help individuals find permanent housing.

OUR PROGRAMS WORK WE ENDED THE 1,684HOMELESSNESS OF MEN, WOMEN, AND CHILDREN OUTREACH EMERGENCY SHELTER PERMANENT HOUSING 300 4,182 1,247 individuals were served through our outreach individuals were served through individuals were served through our programs in South Orange County, California our emergency shelters permanent housing programs COST SAVINGS PLACEMENT GROWTH SUCCESS RATE $38M reduced service, criminal 39% clients who were 99% 94% 92% justice, and health service served in the last increase in housing Homeless Permanent Rapid costs to the community placements two years who Prevention Supportive Rehousing through our permanent exited to permanent supportive housing programs 403 individuals exited from emergency shelters into housing destinations Housing permanent housing & another 119 into temporary housing & did not return to Homeless System

WHO WE SERVESandra and her two teenage boys arrived at The Link after being illegally evicted from “their apartment. Before arriving at the shelter, Sandra was working as a Certified Nursing Assistant, but due to the lack of childcare and prior health problems, she was forced to take a leave of absence. After connecting with a Housing Navigator, Sandra was referred to the Mainstream Voucher Program through the Anaheim Housing Authority. They were soon awarded a housing voucher and we assisted the family with their deposit. Sandra and her two teenage boys now have a place to call home and to start rebuilding their lives. Sandra, The Link Emergency Shelter Santa Ana, CA At Mercy House, our mission is to address homelessness at every level and to anyone in need. FAMILIES SINGLE WOMEN VETERANS DISABLED CHRONICALLY INDIVIDUALS HOMELESS 1,266 1,462 260 1,876 1,692 individuals served individuals served individuals served individuals served individuals served

FINANCES | 2019-2020 $300K 24.1M value received in donated in-kind goods 2019-2020 operating budget 31.2M $ $320K 2020-2021 115% 93% value of 10,693 hours volunteered by 749 individuals increase in operating budget of funds go directly 387 AND from last year to our programs GROWING! employees at Mercy House 24.1M 2019-2020 Operating Budget Growth since 2016 9.6M 11.2M 2017-2018 2018-2019 7.4M 2016-2017

OUR TOP DONORS 2019 GOLF TOURNAMENT SPONSORS 2020 LIVING WITH HEART GALA SPONSORS BrightView Landscape Development Mladen & Jennifer Buntich Barbara & John Larson Pacific Boring CDC Designs Olson Precast Barbara Wall Paul & Lisa Marcus Pacific Boring R. Julian Enterprises Commercial Surety Bond Agency Burris Burris Law, APC Ray & Lisa Bukaty Diversified Investment Services Paul & Lisa Marcus Carl Karcher Reyes Construction, Inc. ES America Ray & Lisa Bukaty Rich & Susan Masterson Father Jerome T. Karcher Reyes Construction, Inc. Cole & Company Wealth Management Ferreira Construction South Coast Cabinet Father Jerome T. Karcher Rick Hackett Grifth Company Sperry Commercial Rita Hansen Hobas Pipe USA St. Kilian Catholic Church Kimberly & Christopher Fox San-Ra’ Tax Services, Inc. Huntington Beach Jeep The Masterson Family Larry & Donna Lynn Haynes Stan & Nancy Brown Joe and Vickie Conway Timothy & Margaret Leyden Steve & Kathy Allison Laborers’ Local 652 Maureen & Phil Ramer Thomas Conway Trench Shoring Michael Ray Tim & Diann LeVecke Larry Haynes & Donna Lynn Haynes United Rentals Tim Clyde Manatt, Phelps & Phillips, LLP W. Brown & Associates Insurance Services Michele Turner Trench Shoring Company White, Nelson, Diehl, Evans CPA The Sugar Shack Café White Nelson Diehl Evans LLP Mladen & Jennifer Buntich Murray Company National CORE Olson Precast FOUNDATION GIFTS OVER $10K Allergan Foundation Croul Family Foundation MUFG Union Bank Foundation The Devto Support Foundation Anaheim Community Foundation Draper Family Foundation Niagara Bottling, LLC The Keith & Judy Swayne Family O.L. Halsell Foundation Annenberg Foundation General Motors Foundation Bank of America George Hoag Family Foundation Orange County United Way The Tyrone Heritage Foundation Hoag Memorial Hospital Presbyterian Pacific Premier Bank United Way California Capital Region Capital Group Co. Charitable Foundation Ventura County Community Foundation Charitable Ventures of Orange County, Inc Kaiser Permanente San Manuel Band of Mission Indians Marisla Foundation Sisters of St. Joseph Healthcare Foundation Wells Fargo Foundation Cooper Housing Institute Western Digital St. Joseph Health System

LOOKING AHEAD LA PLACITA PERMANENT HOUSING CINCO CASA Location | Santa Ana, CA QUERENCIA Projected Opening | Fall 2020 Development Partner | Community Development Partners, Location | Santa Ana, CA Projected Opening | Fall 2020 Integrity Housing Development Partner | Community Development Partners, Community Partners | City of Santa Ana, Solari Enterprises Integrity Housing Community Partners | City of Santa Ana, County of Orange, The former Tiny Tim Plaza was renamed by local community Orange County, Health Care Agency, Solari Enterprises members as La Placita Cinco and is in the midst of its Casa Querencia means “A place where one feels safe, a place from which one’s strength of character is drawn; a place where transformation. As Mercy House's first mixed-use project, it one feels at HOME.” Formally known as The Aqua, this will provide 50 new units of housing serving low-income permanent suportive housing program will serve as such a place for 56 men and women who previously were families and commercial space for existing, as well as new experiencing chronic homelessness, including seniors and retail and non-profit businesses. Included in the revitalization those su ering from severe mental illness. of this site are shared open spaces that include a central plaza, park area, an urban farm, and fitness zones all designed to promote engagement and interaction among residents and the broader community.

BAKERSFIELD LOOKING AHEAD NAVIGATION CENTER EMERGENCY SHELTERS Projected Opening | Fall 2020 HUNTINGTON BEACH Community Partner | City of Bakersfield EMERGENCY SHELTER The 150-bed shelter will provide shelter and high-impact wrap-around services to previously Projected Opening | Fall 2020 homeless adults. As the operators of the Navigation Community Partner | City of Huntington Beach Center, our goal is to help each guest stabilize their The Huntington Beach Emergency Shelter will provide shelter living situations, improve their mental and physical to 174 individuals experiencing homelessness on the streets of health, increase their independence, and move on to Huntington Beach. Similar to the other navigation centers we permanent, stable housing. There will also be a operate, the focus will be helping our clients find long-term, number of services included at the Navigation permanent housing opportunities. Huntington Beach has Center that involve veterans services, job training, needed an emergency shelter for a long time, and we are veterinary or animal care, medical health services, and more. thrilled to be a part of this project.

WE HELP PEOPLE FIND THEIR WAY BACK HOME www.mercyhouse.net