SR 2019 Astra International (1)

PT Astra International Tbk Laporan Keberlanjutan Sustainability Report 2019 Menginspirasi Kemajuan menuju Pembangunan Berkelanjutan Inspiring Progress toward Sustainable Development





Inspiring Progress toward Sustainable Development Ten years ago, we established Astra goal 2020 of ‘Becoming the Pride of the Nation’ with the Strategic Triple-P Roadmap (Portfolio, People, Public Contribution). Now, approaching 2020, it is time for us to contemplate on what we have established. Over the past 10 years, Astra’s business has grown from 6 to 7 business lines with a market capitalization of Rp280.3 trillion. In line with such growth, based on Catur Dharma, Astra develops its human resources as assets of the future and contributes to the Sustainable Development Goals on a broad scale. Astra realizes that the value of sustainability represents the harmonious relationship among the drive to offer added value for shareholders, provide the best products to customers, develop Astra human capitals, contribute in building the community, and play an active role in protecting the environment.

1 Laporan Keberlanjutan Sustainability Report 2019 Menginspirasi Kemajuan menuju Pembangunan Berkelanjutan Sepuluh tahun yang lalu kami menetapkan goal Astra 2020 yaitu ‘Pride of the Nation’ dengan Strategic Triple-P Roadmap (Portfolio, People, Public Contribution). Kini menjelang tahun 2020, saatnya kami melakukan kontemplasi terhadap apa yang telah kami tetapkan. Selama 10 tahun, bisnis Astra telah tumbuh dari 6 menjadi 7 lini bisnis dengan nilai kapitalisasi pasar Rp280,3 triliun. Sejalan dengan pertumbuhan itu, dengan berlandaskan Catur Dharma, Astra mengembangkan sumber daya manusia sebagai aset masa depan dan berkontribusi dalam Tujuan Pembangunan Berkelanjutan secara luas. Astra menyadari bahwa nilai keberlanjutan didapat dengan hubungan yang harmonis antara memberikan nilai tambah kepada pemegang saham, memberikan produk terbaik kepada pelanggan, membangun Insan Astra, ikut serta membangun masyarakat, serta berperan aktif melindungi lingkungan hidup. Laporan Keberlanjutan 2019 Sustainability Report ASTRA

2 Daftar Isi Contents Halaman | Page Halaman | Page Halaman | Page 1 22 42 Pembuka Tentang Astra Portfolio Roadmap Introduction About Astra Portfolio Roadmap 4 Tentang Laporan Keberlanjutan Astra 24 Perusahaan yang Bermanfaat bagi Bangsa 45 Kinerja Bisnis Grup Astra 2019 About Astra Sustainability Report To be an Asset to the Nation Astra Group 2019 Business Performance 4 P rofil Laporan 25 Catur Dharma, Visi & Misi 46 Produk dan Layanan bagi Pelanggan Profile of Report Our Philosophy, Vision & Mission Products and Service to Customers 6 Prinsip Pelaporan 26 Strategi Triple-P Roadmap 47 Grup Astra dan Pembangunan Reporting Principles Triple-P Roadmap Strategy Astra Group and Development 8 Ringkasan Kinerja Keberlanjutan Astra 2019 28 Produk dan Jasa/Lini Bisnis Highlight of Astra 2019 Sustainability Performance Products and Services/Business Lines 10 Sebaran Program Tanggung Jawab Sosial 30 Struktur Organisasi Social Responsibility Program Distribution Organizational Structure 12 Triple-P Roadmap dan Tujuan Pembangunan 32 Penghargaan dan Sertifikasi Berkelanjutan Awards and Certifications Triple-P Roadmap and Sustainable Development Goals 34 Peristiwa Penting 2019 2019 Event Highlights 14 Sambutan Dewan Komisaris Board of Commissioners Message 38 Tata Kelola Keberlanjutan Sustainability Governance 18 Sambutan Direksi Board of Directors Message 38 Lingkungan, Sosial, dan Tata Kelola Environmental, Social, and Governance 39 Organ Tata Kelola Organ of Governance 40 Kode Etik Code of Conduct 40 Pelaporan Pelanggaran Whistle Blowing 41 Astra dan Pemangku Kepentingan Astra and Stakeholders 41 Keanggotaan Organisasi Organizational Membership ASTRA Laporan Keberlanjutan 2019 Sustainability Report

Introduction 3 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information Halaman | Page Halaman | Page Halaman | Page 50 62 103 People Roadmap Public Contribution Lampiran People Roadmap Roadmap Appendix Public Contribution Roadmap 54 Inisiatif Strategis SDM 64 PENGANTAR DARI CHIEF OF CORPORATE 103 Indeks Standar GRI “INTI” HR Strategic Initiatives AFFAIRS GRI Content Index - Core INTRODUCTION FROM CHIEF OF CORPORATE 55 Pengelolaan Sumber Daya Manusia AFFAIRS 105 Indeks POJK 51/2017 HR Management POJK 51/2017 Index 67 KEBIJAKAN LINGKUNGAN DAN TANGGUNG 55 Rekrutmen JAWAB SOSIAL 2019 109 Lembar Umpan Balik Recruitment ENVIRONMENTAL AND SOCIAL RESPONSIBILITY Feedback Form POLICY 2019 56 Pengembangan Kepemimpinan Leadership Development 68 PENGELOLAAN LK3 DI TEMPAT KERJA EHS MANAGEMENT IN THE WORKPLACE 56 Sistem Karier Career System 68 Astra Green Company Astra Green Company 57 Suksesi Succession 69 Program Penilaian Peringkat Kinerja Perusahaan dalam Pengelolaan Lingkungan 57 Internalisasi Budaya Perusahaan Hidup (PROPER) Internalization of Corporate Culture Company Performance Rating Assessment in Environmental Management Program (PROPER) 57 Hubungan Industrial Industrial Relations 69 Penerapan Keselamatan dan Kesehatan Kerja (K3) 58 Menghargai Individu dan Membina Kerja Sama Implementation of Occupational Health and To Respect Individuals and Promote Teamwork Safety (OHS) 58 Kesejahteraan dan Work Life Balance 72 Penerapan Sustainable Consumption and Welfare and Work Life Balance Production Implementation of Sustainable Consumption 59 Program Pensiun and Production Pension Program 75 Konservasi Energi Energy Conservation 77 TANGGUNG JAWAB SOSIAL SOCIAL RESPONSIBILITY 77 Astra Friendly Company (AFC) Astra Friendly Company (AFC) 78 Astra Untuk Indonesia Sehat Astra Untuk Indonesia Sehat 80 Astra Untuk Indonesia Cerdas Astra Untuk Indonesia Cerdas 82 Astra Untuk Indonesia Hijau Astra Untuk Indonesia Hijau 84 Astra Untuk Indonesia Kreatif Astra Untuk Indonesia Kreatif 86 Kampung Berseri Astra dan Desa Sejahtera Astra Kampung Berseri Astra and Desa Sejahtera Astra 94 SATU Indonesia Awards SATU Indonesia Awards 98 PENCAPAIAN YAYASAN-YAYASAN ASTRA PADA TAHUN 2019 ACCOMPLISHMENTS OF ASTRA FOUNDATIONS IN 2019 Laporan Keberlanjutan 2019 Sustainability Report ASTRA

4 Tentang Laporan Keberlanjutan Astra About Astra Sustainability Report Astra menerbitkan Laporan Keberlanjutan dengan tujuan Astra publishes Sustainability Reports with the aim of untuk mengomunikasikan kebijakan, strategi, upaya, communicating its policies, strategies, efforts, achievements, pencapaian, serta tantangan yang dihadapi Astra dalam and challenges encountered by Astra in managing a menjalankan bisnis yang berkelanjutan serta kontribusi sustainable business and contributing to the achievement of dalam pencapaian Tujuan Pembangunan Berkelanjutan the Sustainable Development Goals (SDGs). (SDGs). This report is presented based on Astra’s sustainability Laporan ini disajikan berdasarkan strategi keberlanjutan strategy, that is Strategic Triple-P Roadmap which consists Astra yaitu Strategic Triple-P Roadmap yang terdiri of Portfolio Roadmap, People Roadmap, and Public atas Portfolio Roadmap, People Roadmap, dan Public Contribution Roadmap. Contribution Roadmap. PROFILE OF REPORT PROFIL LAPORAN Astra has published Sustainability Reports since 2002. Astra telah menerbitkan Laporan Keberlanjutan sejak Sustainability Reports are arranged and published once a tahun 2002. Setiap tahunnya, Laporan Keberlanjutan year. The latest report was published in April 2020 which disusun dan dipublikasikan. Laporan terakhir terbit is accessible on astra.co.id/CSR/Sustainability-Report pada April 2020 yang dapat diakses di laman web website, which discloses information on Astra’s policies and astra.co.id/CSR/Sustainability-Report, dan memuat informasi performance for the period of 1 January to 31 December kebijakan serta kinerja keberlanjutan Astra untuk periode 1 2019. [102-50] Januari hingga 31 Desember 2019. [102-50] The report sets forth references to the Sustainability Reporting Laporan ini memuat referensi Standar Pelaporan Standards from the Global Reporting Initiatives (GRI Standards) Keberlanjutan dari Global Reporting Initiatives (Standar ‘Core’ options, Financial Services Authority Regulation No.51/ GRI) opsi ‘Inti’, Peraturan Otoritas Jasa Keuangan Nomor POJK.03/2017 - Implementation of Sustainable Finance for 51/POJK.03/2017 – Penerapan Keuangan Berkelanjutan bagi Financial Service Institutions, Issuers, and Public Companies, Lembaga Jasa Keuangan, Emiten, dan Perusahaan Publik, and Sustainable Development Goals. [102-54] serta Tujuan Pembangunan Berkelanjutan. [102-54] Information pertaining to financial performance, governance Informasi yang terkait dengan kinerja finansial, tata kelola and employment aspects represents the consolidated results dan aspek ketenagakerjaan merupakan hasil konsolidasi di at corporate level. While the reporting of Environment, tingkat korporat. Sedangkan pelaporan kinerja Lingkungan, Health and Safety (EHS) performance is originating from Keselamatan dan Kesehatan Kerja (LK3), berasal dari 72 72 companies within Astra Group. The report also presents perusahaan di lingkungan Grup Astra. Laporan ini juga information on the activities of 9 foundations within Astra menyajikan informasi kegiatan 9 yayasan di lingkungan Astra that conduct social responsibility activities. [102-45] yang melakukan aktivitas tanggung jawab sosial. [102-45] Astra has not yet implemented an external inspection and Astra belum menerapkan pemeriksaan dan verifikasi verification for this report. The financial data presented eksternal untuk laporan ini. Data keuangan yang disajikan herein is an excerpt from the audited financial statements diambil dari laporan keuangan teraudit sedangkan data while the social and environmental data has been verified lingkungan dan sosial diverifikasi oleh tim internal Astra. by Astra internal team. ASTRA Laporan Keberlanjutan 2019 Sustainability Report

Introduction 5 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 Laporan Keberlanjutan Sustainability Report 2016 2012 2013 2014 2015 MEMBANGUN SINERGI MENEBAR INSPIRASI BUILD SYNERGIES TO SPREAD INSPIRATION 2016 Laporan Keberlanjutan PT Astra International Tbk Sustainability Report Laporan Keberlanjutan Sustainability Report 2017 2019 SEJAHTERA Menginspirasi BERSAMA BANGSA Kemajuan PROSPER WITH THE NATION menuju 2017 2018 Pembangunan Berkelanjutan Inspiring Progress toward Sustainable Development 2019 Laporan Keberlanjutan 2019 Sustainability Report ASTRA

6 Tentang Laporan Keberlanjutan Astra About Astra Sustainability Report PRINSIP PELAPORAN REPORTING PRINCIPLES Topik-topik di dalamnya mencakup aspek tata kelola, The topics include governance, economic, social and ekonomi, sosial dan lingkungan yang material sehingga environmental aspects that are relevant and material for the dapat digunakan untuk keberlanjutan Astra maupun sustainability of Astra and its stakeholders. In determining pemangku kepentingan. Dalam menetapkan topik yang the topics to report, Astra adopts the reporting principles of dilaporkan, Astra menerapkan prinsip-prinsip pelaporan the GRI Standard: dari Standar GRI: • Keterlibatan Pemangku Kepentingan • Stakeholder Engagement Astra melibatkan pemangku kepentingan melalui Astra engages stakeholders through existing sarana engagement yang ada dan menyusun Laporan engagement tools and conducts an Annual Social Kegiatan Kontribusi Sosial Tahunan untuk memahami Contribution Activity Report to understand which isu keberlanjutan yang penting bagi mereka. sustainability issues are of importance to them. • Konteks Keberlanjutan • Sustainability Context Isu-isu keberlanjutan disajikan dengan memperhatikan Sustainability issues presented by taking into account skala dampak, dan keberadaan dampak tersebut dalam the scale of the impact, and the existence of these rantai pasokan Astra. impacts in Astra’s supply chain. • Materialitas • Materiality Laporan ini menyajikan hal-hal yang material bagi Astra The report presents material issues for Astra and its dan pemangku kepentingan, yang telah dipilih melalui stakeholders, which have been selected through a uji materialitas. materiality test. • Kualitas Laporan • Report Quality Data dan informasi yang disajikan mencakup kinerja The data and information presented includes the Astra, anak perusahaan, dan perusahaan asosiasi. Secara performance of Astra, its subsidiaries, and associate keseluruhan Astra menerapkan prinsip kualitas laporan entities. Overall, Astra adopts the principles of report dalam penyusunan, penyajian, dan evaluasi isi laporan quality in the preparation, presentation and evaluation secara internal sebelum diterbitkan. Prinsip-prinsip of the contents of the report internally prior to being itu mencakup keseimbangan, akurasi, kejernihan, published. The principles include balance, accuracy, keandalan dan ketepatan waktu. clarity, reliability and timeliness. 01 Langkah 1 02 Langkah 2 03 Langkah 3 Identifikasi Prioritas Validasi PT Astra International Tbk Step 1 Identification Step 2 Priority Step 3 Validation Laporan Keberlanjutan Sustainability Report Konteks Materialitas Lengkap Keberlanjutan 2019 Materiality Completed Sustainability Context Menginspirasi Kemajuan menuju Pembangunan Berkelanjutan Inspiring Progress toward Sustainable Development Pelibatan Pemangku Kepentingan Stakeholders Involvement 04 Langkah 4 Review Step 4 Review Konteks Pelibatan Pemangku Keberlanjutan Kepentingan Sustainability Context Stakeholders Involvement ASTRA Laporan Keberlanjutan 2019 Sustainability Report

Introduction 7 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information Daftar Topik dan Aspek Material serta Batasannya | List of Topics and Material Aspects and their Limitations [102-46] [102-47] Penerima Dampak Impact Recipients Topik Utama Aspek yang Dilaporkan Kantor Pusat Anak Perusahaan, Perusahaan Pemasok Pelanggan Masyarakat Key Topics The Reported Aspects Head Office Asosiasi dan Pengendalian Supplier Bersama Subsidiaries, Associated Customer Public Company and Jointly-Controlled Entities Portfolio Kinerja Ekonomi Roadmap Economic Performance People Dampak Ekonomi Tidak Langsung Roadmap Indirect Economic Impact Public Produk dan Jasa Contribution Products and Services Roadmap Pelabelan Produk dan Jasa Labelling of Products and Services Praktik Pembelian Purchasing Practices Asesmen Pemasok Assessment of Suppliers Ketenagakerjaan Employment Pendidikan dan Pelatihan Education and Training Hubungan Industrial Industrial Relationships Material Material Energi Energy Air Water Emisi Emission Efluen dan Limbah Effluent and Waste Masyarakat Setempat Local Community Dampak Ekonomi Tidak Langsung Indirect Economic Impact Laporan Keberlanjutan 2019 Sustainability Report ASTRA

8 Ringkasan Kinerja 2019Keberlanjutan Astra Highlight of Astra 2019 Sustainability Performance Portfolio Roadmap People Roadmap Laba Bersih Jumlah Karyawan Net Income Total Employees Rp21.7 226,105 triliun | trillion Orang | People Jumlah Lini Bisnis Jumlah Peserta Pelatihan Total Line of Business Total Training Participants 7 2,285* lini | lines Orang | People Kapitalisasi Pasar Jumlah Pelatihan Market Capitalization Total Trainings Rp280.3 60* triliun | trillion Pelatihan | Training *) Hanya jumlah pelatihan kepemimpinan dan persiapan kepemimpinan Jumlah Proyek Inovasi Only accounting leadership and leadership preparation trainings Total Innovation Projects ASTRA 1,116,039 Proyek | Projects Laporan Keberlanjutan 2019 Sustainability Report

Introduction 9 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information Public Contribution Roadmap Rata-rata Penurunan intensitas Konsumsi Energi Rata-rata Penurunan Intensitas Emisi Gas Rumah Kaca (GRK) Average Reduction in Energy Consumption Intensity Average Reduction in GHG Emissions 3.5% 3.5% Rata-rata Penurunan Intensitas Penggunaan Pelumas Rata-rata Penurunan Intensitas Penggunaan Air Average Reduction in Lubricant Intensity Average Reduction in Water Use Intensity 11.4% 3.3% Rata-rata Penurunan Intensitas Limbah Cair B3 Rata-rata Penurunan Intensitas Limbah Cair Non-B3 Average Reduction of Hazardous and Toxic Liquid Average Reduction of Non-Hazardous and Non-Toxic Material Waste Intensity Liquid Material Waste Intensity 10.5% 2.6% Rata-rata Penurunan Intensitas Limbah Padat B3* Rata-rata Penurunan Intensitas Limbah Padat Non-B3 Average Reduction of Hazardous and Toxic Solid Material Average Reduction of Non-Hazardous and Non-Toxic Solid Waste Intensity Material Waste Intensity 10.4% 9.6% * B3: Bahan Berbahaya dan Beracun Catatan | Note: Hazardous and Toxic Material Capaian di atas merupakan perbandingan rata-rata intensitas per satuan produk antara tahun 2019 dengan 2018. These achievements are the comparison of average intensity per unit product between year 2019 with 2018. Laporan Keberlanjutan 2019 Sustainability Report ASTRA

10 Sebaran Program Tanggung Jawab Sosial Social Responsibility Program Distribution Aceh Sumatera Kalimantan Utara Utara Kepulauan Riau Riau Kalimanta Timur Sumatera Jambi Kepulauan Kalimantan Barat Bangka Barat Sulaw Sumatera Belitung B Selatan Kalimantan Tengah Bengkulu Kalimantan Selatan S Lampung Jakarta Jawa Tengah Banten Bali NTB Jawa Barat Jawa Timur Update data capaian CSR berkala dapat diakses melalui DI Yogyakarta QR code berikut Periodically updated CSR achievement data can be accessed via ASTRA UNTUK this QR code INDONESIA CERDAS ASTRA UNTUK 1 Sekolah Binaan Astra 20,212 INDONESIA SEHAT Astra Fostered Schools Sekolah | Schools 2 Pendidikan Anak Usia Dini (PAUD) Early Childhood Education 854 1 Kampung Berseri Astra (KBA) 87 3 SMK Binaan PAUD Kampung Berseri Astra (KBA) Fostered Vocational Schools Early Childhood KBA 2 Kader Kesehatan Binaan KBA 4 Sekolah Adiwiyata | Adiwiyata Schools Education Health Cadre 8,856 2,813 Posyandu Binaan 5 Guru Binaan | Fostered Teacher Fostered Integrated Healthcare Post Orang | Person SMK | Vocational 3 School 2,113 6 Paket Beasiswa | Scholarship 246 Posyandu Integrated Healthcare Sekolah | Schools Post 55,220 7 Pelopor Indonesia Ayo Aman Berlalu Guru | Teachers lintas (IAABL) | IAABL Pioneers 262,135 Beasiswa Scholarship 6,838 Pelopor IAABL IAABL Pioneers *) Data akumulasi per Desember 2019 | Accumulated data per December 2019 Laporan Keberlanjutan 2019 Sustainability Report ASTRA

Introduction 11 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information Sulawesi Maluku KAMPUNG BERSERI ASTRA (KBA) * an Gorontalo Utara Utara DESA SEJAHTERA ASTRA (DSA) SATU Indonesia Awards ** * Program KBA mencakup kegiatan 4 Pilar CSR Astra (Kesehatan, Pendidikan, Lingkungan, Kewirausahaan) KBA Program includes Astra 4 Pillar of CSR activities (Health, Educations, Environment, Entrepreneurship) ** Sebaran penerima apresiasi SATU Indonesia Awards Nasional dan Provinsi Distribution of National and Regional SATU Indonesia Awards recipients Sulawesi Kepulauan Raja Ampat Biak Numfor Tengah Papua Barat wesi Sulawesi Maluku Papua Barat Tenggara Sulawesi Pulau Buru Selatan Pulau Alor Kepulauan Tanimbar NTT Pulau Rote ASTRA UNTUK ASTRA UNTUK INDONESIA HIJAU INDONESIA KREATIF Penanaman Pohon 5,045,616 1 UMKM Binaan Astra 12,642 Tree Planting Pohon | Trees Fostered MSME 1 35,523 UMKM | MSMEs Hektar | Hectare 2 Masyarakat Penerima Program Ruang Terbuka Hijau Entrepreneurship Programs Beneficiaries 161,816 2 Open Green Space 31 3 Desa Sejahtera Astra (DSA) Orang | Person Pusat Konservasi Buah Langka titik | points Desa Sejahtera Astra (DSA) 645 3 (Pranaraksa) 19,482 4 Penyandang Disabilitas Binaan Endangered Local Fruits Conservation Fostered Disabled DSA | DSA Pohon | Trees Center 5 Start-Up Binaan 790 1,451,388 Fostered Start-Up 4 Penanaman Buah Langka Pohon | Trees Orang | Person Endangered Local Fruits Lembaga Pengembangan Bisnis (LPB) 6 Business Development Institutions 75 5 Pohon Mangrove Mangrove Trees Start-Up | Start-Up 20 LPB | LPB Laporan Keberlanjutan 2019 Sustainability Report ASTRA

12 TRIPLE-P ROADMAP DAN TUJUAN PEMBANGUNAN BERKELANJUTAN TRIPLE-P ROADMAP AND SUSTAINABLE DEVELOPMENT GOALS Triple-P Roadmap PORTFOLIO ROADMAP Melalui 7 lini bisnis, Astra berkontribusi dalam meningkatkan nilai Through 7 business lines, Astra contributes to the development of perekonomian nasional. national economies. Grup Astra meningkatkan nilai tambah industri lokal termasuk Usaha Astra Group enhances the added value of local industries, including Mikro Kecil Menengah (UMKM) untuk berkembang dalam ekosistem Micro Small Medium Enterprises (MSMEs), to develop in the business bisnis. ecosystem. PEOPLE ROADMAP Grup Astra menyediakan lapangan kerja bagi 226.105 karyawan dan Astra Group provides job opportunities for 226,105 employees and ribuan tenaga kerja langsung dan tidak langsung dengan program thousands of direct and indirect workers with competency building peningkatan kompetensi untuk pengembangan Sumber Daya Manusia programs for the long term development of Indonesian manpower. (SDM) Indonesia. PUBLIC CONTRIBUTION ROADMAP Pengelolaan aspek lingkungan diterapkan untuk meminimalkan dampak Negative impacts on the environment are minimized by Astra Group negatif pada lingkungan melalui Astra Green Company (AGC) dan Astra through the Astra Green Company (AGC) tools and the Astra Green Green Energy (AGEn). Energy (AGEn) initiatives. Pengelolaan Keselamatan dan Kesehatan Kerja untuk mencapai Astra Group implement Occupational Health and Safety management kecelakaan kerja nihil dan meningkatkan produktivitas tenaga kerja serta to achieve zero accidents and at the same time increase labor kesejahteraan. productivity and workers’ well-being. Pilar kesehatan melalui upaya peningkatan akses layanan kesehatan dan Health CSR programs are done in the Health Pillar initiatives in order program promosi kesehatan dengan fokus kepada kualitas kesehatan to improve healthcare services access and promote health focusing anak, remaja, dan ibu. on health quality of child, teen, and mother. Pilar pendidikan difokuskan pada beragam tingkat pendidikan. Education programs are done in the Education Pillar initiatives. The Di antaranya pendidikan dasar, pendidikan menengah, pendidikan pillar focuses on multiple levels of educations, including basic stage anak usia dini, vokasi, dan sekolah berkurikulum lingkungan (sekolah education, middle stage education, early childhood educations, Adiwiyata). Pilar ini juga fokus kepada pendidikan berlalu lintas untuk vocational schools, and environmental-based curriculum schools pelanggan, siswa, dan masyarakat umum. (Sekolah Adiwiyata). Education on road safety for customers, students, and communities are also done in this pillar. Pilar lingkungan mempromosikan kegiatan mitigasi dan adaptasi The Environmental programs are done to promote mitigation and (pelestarian lingkungan, keanekaragaman hayati, dan kampanye adaptation initiatives (nature conservation, biodiversity, and green gaya hidup ramah lingkungan pada masyarakat) sebagai bentuk lifestyle campaign to community) as a form to combat climate penanggulangan dampak perubahan iklim. change impacts. Pilar kewirausahaan fokus terhadap 3 aspek. Pertama adalah pembinaan Entrepreneurship programs focus on 3 aspects. First is the fostering supplier Astra melalui Yayasan Dharma Bhakti Astra (YDBA). Kedua of Astra supplier by Yayasan Dharma Bhakti Astra (YDBA). Second adalah pembinaan kewirausahaan berbasis wilayah melalui program is an area based development though Desa Sejahtera Astra (DSA) Desa Sejahtera Astra (DSA) dan pembinaan UMKM lokal. Ketiga adalah programs and fostering of local MSMEs. Third is community based pembinaan kewirausahaan pada komunitas start-up muda Indonesia development for start-up and people with disabilities. dan penyandang disabilitas. Kampung Berseri Astra (KBA) yang dikembangkan berbasiskan komunitas Kampung Berseri Astra (KBA) which focuses on developing dengan memadukan 4 pilar CSR Astra. community by the integration and implementation of all 4 Astra CSR pillars. ASTRA Laporan Keberlanjutan 2019 Sustainability Report

Introduction 13 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information Sustainable Development Goals Halaman Page 42-47 42-47 Inisiatif yang dilaksanakan dalam Triple-P Roadmap bertujuan untuk memberikan manfaat bagi bangsa. 50-59 Sejak lama program-program yang ada di dalamnya dikembangkan sesuai dengan harapan pemangku 68-76 kepentingan termasuk program pembangunan 69-71 berkelanjutan. 78-79 80-81 Sejak Millenium Development Goals dideklarasikan 82-83 pada September 2000, CSR Astra telah berkontribusi di 84-86, bidang kesehatan terutama ibu dan anak, pendidikan, 91-93 pelestarian lingkungan hidup, serta program 86-90 kewirausahaan untuk pengentasan kemiskinan. Kini dengan kesepakatan baru pemimpin dunia dalam Sidang Umum PBB pada September 2015, Astra mendukung Pemerintah untuk mencapai Tujuan Pembangunan Berkelanjutan 2015-2030 atau SDGs. Dari 17 Tujuan Global dalam SDGs, terdapat 12 Tujuan Global di mana CSR Astra memberikan kontribusi melalui program-programnya. The initiatives implemented in the Triple-P Roadmap aims to benefit the nation. For a long time the initiatives have been developed in accordance with stakeholder expectations including sustainable development programs. Since the Millennium Development Goals were declared in September 2000, Astra CSR has contributed to the health sector, particularly mothers and children, education, environmental conservation, and entrepreneurship programs for poverty alleviation. Now with the new consensus of world leaders at the UN General Assembly in September 2015, Astra supports the Government to achieve the 2015-2030 Sustainable Development Goals or SDGs. Out of the 17 Global Goals in the SDGs, Astra CSR contributes to 12 Global Goals of which through its programs. Laporan Keberlanjutan 2019 Sustainability Report ASTRA

14 Sambutan Dewan Komisaris Board of Commissioners Message Budi Setiadharma Presiden Komisaris | President Commissioner ASTRA Laporan Keberlanjutan 2019 Sustainability Report

Introduction 15 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information Pemangku Kepentingan yang Terhormat, Dear Valued Stakeholders, Dari sudut pandang bisnis, tahun 2019 adalah tahun From a business perspective, 2019 is an important year for yang penting karena saat itu Indonesia merayakan pesta Indonesia, as the nation is engaged in a general election demokrasi untuk memilih pemimpin nasional 5 tahun ke process to elect the national leaders for the next 5 years. At depan. Namun demikian, kondisi geopolitik global dan the same time, global geopolitical conditions and the trade perang dagang yang terjadi antar-negara dengan kekuatan wars between certain major economies have resulted in a ekonomi yang besar mengakibatkan iklim yang kurang climate that is not in favor of domestic industries. In that berpihak pada industri di dalam negeri. Sepanjang tahun year, Indonesia’s economic growth is relatively the same as 2019, pertumbuhan ekonomi Indonesia boleh dikatakan the previous year. At 5.02%, economic growth in 2019 was relatif sama dengan tahun sebelumnya yaitu sebesar 5,02%, slightly down from that recorded in the previous year at turun dibandingkan tahun sebelumnya yang mencapai 5.17%. 5,17%. Indonesia is a large country with a population around 270 Indonesia adalah negara yang besar dengan jumlah million people and has significant economic potential. penduduk sekitar 270 juta jiwa dan merupakan potensi However, the economy has not been able to grow optimally ekonomi yang signifikan, tetapi ekonomi belum mampu due to the weakening of commodity exports as a source tumbuh lebih baik karena adanya pelemahan ekspor of income, and in turn suppresses the level of household komoditas sebagai sumber pendapatan, dan menyebabkan consumption, the main contributor to the Gross Domestic penekanan tingkat konsumsi rumah tangga, selama ini Product (GDP). This condition is also reflected in Astra’s menjadi kontributor utama Produk Domestik Bruto (PDB). business, with the automotive and the agribusiness Kondisi ini juga terefleksi pada bisnis Astra di mana business lines fall under pressure, although could be offset terjadi penekanan pada lini bisnis otomotif dan agribisnis, by increased revenues from heavy equipment, mining, meskipun dapat diimbangi oleh kenaikan pendapatan yang construction and energy, financial services, as well as berasal dari bisnis alat berat, pertambangan, konstruksi dan infrastructure and logistics business. energi, jasa keuangan, serta infrastruktur dan logistik. Overall, we are grateful for this achievement, as Astra Secara keseluruhan, kami mensyukuri pencapaian ini karena continues to provide benefits to shareholders and to grow Astra tetap memberikan manfaat kepada pemegang saham sustainably along with the development of internal resources dan tumbuh berkelanjutan disertai pengembangan sumber and consistent implementation of social responsibility. daya internal dan pelaksanaan tanggung jawab sosial Sustained business growth is also a reflection of decision yang konsisten. Pertumbuhan bisnis yang terjaga juga making by the Board of Directors, which prioritizes the cerminan dari pengambilan keputusan oleh Direksi yang principles of good governance. mengedepankan prinsip tata kelola yang baik. EVALUATION OF BOARD OF DIRECTORS EVALUASI PENCAPAIAN DIREKSI ACHIEVEMENTS Dengan mempertimbangkan faktor internal dan gejolak Considering both internal factors as well as pressures from faktor eksternal yang terjadi, kinerja Direksi sepanjang external factors, the performance of the Board of Directors tahun 2019 cukup baik. Strategi jangka panjang yang in 2019 was quite satisfactory. The long-term strategy diterapkan sejak tahun 2010 yaitu Triple-P Roadmap dan adopted since 2010, namely the Triple-P Roadmap, and langkah-langkah bisnis yang diambil dalam beberapa tahun business steps taken in recent years, are solid enough to terakhir cukup kuat untuk menopang pertumbuhan Astra. sustain Astra’s growth. Dengan adanya kebijakan jangka panjang yang With a long-term policy that provides direction for the memberikan arah pengembangan Perusahaan dan eksekusi Company’s development and a disciplined strategy strategi yang disiplin, Astra dapat memberikan nilai tambah execution, Astra manages to provide sustainable added yang berkelanjutan kepada pemangku kepentingan. Pada value to stakeholders. For example, in the Portfolio strategi Portfolio Roadmap misalnya, kita bisa mencermati Roadmap strategy, we can observe that Astra’s business has bisnis Astra sudah semakin terdiversifikasi dengan 7 become more diversified with 7 business lines that are able lini bisnis yang mampu saling bersinergi dan menjaga to synergize with each other and maintain the momentum momentum keberlanjutan Perusahaan. of the Company’s sustainability. Laporan Keberlanjutan 2019 Sustainability Report ASTRA

16 In terms of human resources, over the past decade the number of Astra employees has increased by more than Sambutan Dewan Komisaris 85% to approximately 226 thousand, including the young generation or millennials. Board of Commissioners Message While Astra’s human resources are very diverse, all Astra Di bidang sumber daya manusia, selama satu dasawarsa ini employees are able to maintain tolerance and ensure the jumlah karyawan Astra bertambah lebih dari 85% menjadi succession of leadership while continuing to live by Astra’s sekitar 226 ribu orang, termasuk di dalam kaum muda atau values. kaum milenial. In terms of In terms of environment and social responsiblity, Meskipun sumber daya manusia Astra sangat beragam, the Company has implemented the Occupational Health seluruh Insan Astra mampu menjaga toleransi dan and Safety (OHS) initiative, while ensuring responsible menjamin terlaksananya suksesi kepemimpinan sambil terus production and consumption practices. Assessments menghidupkan nilai-nilai Astra. conducted by Astra using the Astra Green Company system shows that management of Environment, Health and Safety Di bidang lingkungan dan tanggung jawab sosial, secara (EHS) in the Astra Group is getting better. In 2019 there internal, Perusahaan menerapkan inisiatif Keselamatan were 403 installations that received Green ratings, far more dan Kesehatan Kerja (K3) dan melakukan upaya-upaya compared to the year 2010 with only 231 installations. produksi dan konsumsi yang bertanggung jawab. Penilaian yang dilakukan Astra menggunakan instrumen Astra Externally, the focus of social responsibility activities is in Green Company menunjukkan pengelolaan Lingkungan, line with the Sustainable Development Goals (SDGs) and Keselamatan dan Kesehatan Kerja (LK3) di Grup Astra is a complement of Government programs in social and semakin membaik. Pada tahun 2019 terdapat 403 instalasi environmental areas. The SDGs contain 17 goals to achieve yang mendapatkan peringkat Hijau, jauh lebih banyak sustainable development by 2030, and in this case, Astra has dibandingkan dengan tahun 2010 yang hanya 231 instalasi. a strong commitment to actively participate in achieving those goals. Secara eksternal, fokus kegiatan tanggung jawab sosial sudah sejalan dengan Tujuan Pembangunan Berkelanjutan The activities carried out by the Astra Group contribute to (SDGs) dan merupakan komplemen program Pemerintah all Global Goals, specifically to the 12 Global Goals (SDGs) di bidang sosial dan lingkungan hidup. SDGs memuat 17 where the Company’s activities, products and services make tujuan untuk mencapai pembangunan berkelanjutan pada a direct contribution. The achievements of each initiative in tahun 2030, dan dalam hal ini Astra memberikan komitmen the Triple-P Roadmap can be correlated with Astra’s support kuat untuk ikut serta terlibat dalam pencapaiannya. and contribution to these SDGs as described further in this report. Kegiatan yang dilakukan Grup Astra berkontribusi terhadap seluruh Tujuan Global, terutama 12 Tujuan Global MANAGEMENT OF ENVIRONMENTAL, SOCIAL & (SDGs) di mana aktivitas, produk, dan jasa Perusahaan GOVERNANCE ASPECTS memberikan kontribusi secara langsung. Pencapaian pada setiap inisiatif pada Triple-P Roadmap dapat dikorelasikan Environmental, Social, and Governance (ESG) aspects is dengan dukungan dan kontribusi Astra pada SDGs tersebut, a strategic issue throughout the Astra Group. We uphold sebagaimana digambarkan dalam laporan ini. applicable laws and regulations wherever we operate and act in accordance with the principles of good corporate PENGELOLAAN ASPEK LINGKUNGAN SOSIAL DAN governance. Management of environmental and social TATA KELOLA aspects is managed by members of top management who provide direction for all divisions and companies under the Aspek Lingkungan, Sosial, dan Tata Kelola merupakan isu auspices of the Astra Group. strategis di seluruh Grup Astra. Astra menjunjung tinggi hukum dan peraturan di mana pun Astra beroperasi Through the organization and Astra Management System, dan bertindak sesuai dengan prinsip-prinsip tata kelola every Astra’s installation manages all ESG-related aspects perusahaan yang baik. Pengelolaan aspek lingkungan and is periodically inspected with internal and external dan sosial dikelola oleh anggota manajemen puncak yang assessments to ensure consistent implementation, including menyediakan arahan bagi seluruh divisi dan perusahaan the Astra Green Company and Astra Friendly Company dalam naungan Grup Astra. criteria. These have indicated improvement from year to year. Melalui organisasi dan Astra Management System, setiap instalasi Astra mengelola semua aspek yang berkaitan dengan aspek lingkungan, sosial, tata kelola dan diperiksa secara periodik melalui asesmen internal dan eksternal untuk memastikan penerapan yang konsisten, termasuk di dalamnya Astra Green Company dan Astra Friendly Company yang seluruhnya mengindikasikan perbaikan dari tahun ke tahun. ASTRA Laporan Keberlanjutan 2019 Sustainability Report

Introduction 17 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information ASPIRASI DAN APRESIASI ASPIRATIONS AND APPRECIATION Tahun 2019, Astra memperoleh 2 penghargaan dari AsiaMoney On 2019 Astra received 2 awards at AsiaMoney’s The Asia’s The Asia’s Outstanding Companies Poll 2019. Penghargaan Outstanding Companies Poll 2019. The award was given ini diberikan kepada perusahaan tercatat di Asia yang dinilai to listed companies in Asia had demonstrated superior unggul dari segi kinerja keuangan, tim manajemen, investor performance in terms of financial results, management team, relations serta inisiatif Corporate Social Responsibilities (CSR). investor relations and Corporate Social Responsibility (CSR) Dua penghargaan yang diperoleh adalah kategori Overall initiative. The two awards were obtained from the category Most Outstanding Company in Indonesia dan Outstanding of Overall Most Outstanding Company in Indonesia and Company in Automobiles & Components Sector in Indonesia. the category of Outstanding Company in Automobiles & Components Sector in Indonesia. Penghargaan tersebut, serta penghargaan lainnya yang diterima Astra sepanjang tahun 2019 telah memacu These and various other awards received by Astra throughout semangat kami, karena hal ini juga berarti seluruh Insan 2019 have inspired our enthusiasm, as this also means that all Astra harus bekerja lebih keras dan lebih cerdas untuk Astra’s personnel must work harder and smarter to maintain it. mempertahankannya. Going forward, business challenges will be increasingly Pada masa depan, tantangan bisnis akan semakin kompleks complex both globally and domestically. The international baik global maupun domestik. Situasi ekonomi dan geopolitik economic and geopolitical situation greatly influences the internasional sangat mempengaruhi kestabilan ekonomi stability of the Indonesian economy. Meanwhile, climate Indonesia. Sementara itu, perubahan iklim yang terjadi di change occurring on a global scale is no longer merely an lingkup global kini bukan lagi menjadi isu, melainkan harus issue, but must be internalized in managing risks and business diinternalisasi dalam pengelolaan risiko dan peluang bisnis opportunities through adaptation and mitigation strategies in melalui strategi adaptasi dan mitigasi pada setiap lini bisnis each of Astra’s business lines. Astra. Considering all these changes, Astra has evaluated its next Dengan perubahan-perubahan ini, Astra telah mengevaluasi long-term strategy, the Astra 2030. Through discussion strategi jangka panjang berikutnya yaitu Astra 2030. Melalui and consultation with the Board of Directors and Board of diskusi dan konsultasi bersama Direksi dan Dewan Komisaris, Commissioners, Astra has decided that the Astra 2030 Goal Astra memutuskan bahwa goal Astra 2030 tetaplah sama, remains the same, namely to prosper with the nation and Perusahaan ingin tumbuh bersama bangsa dan “Pride of the be the “Pride of the Nation.” Astra 2030’s goal reaffirms our Nation.” Goal Astra 2030 menegaskan kembali komitmen commitment to all stakeholders, that Astra is Indonesia. kami kepada semua pemangku kepentingan, bahwa Astra adalah Indonesia. Astra continues to innovate and to change to keep up with the aspirations and expectations of its stakeholders to create Astra terus melakukan perubahan dan inovasi tiada henti untuk better benefits. These changes, however, do not change the mengikuti keinginan dan harapan pemangku kepentingannya Company’s noble ideals, namely to prosper with the nation. untuk menciptakan manfaat yang lebih baik, namun perubahan In the journey ahead, we expect support and input from itu tidak mengubah cita-cita luhur perusahaan yaitu sejahtera all stakeholders to provide added value to the economy, bersama bangsa. Dalam mengarungi perjalanan berikutnya, build Indonesian human resources, and realize our love for kami mengharapkan dukungan dan masukan dari seluruh Indonesia’s natural environment. pemangku kepentingan untuk memberikan nilai tambah pada perekonomian, membangun sumber daya manusia Indonesia, dan mewujudkan kecintaan kita kepada alam Indonesia. Jakarta, Maret 2020 | Jakarta, March 2020 Atas Nama Dewan Komisaris | On Behalf of the Board of Commissioners PT Astra International Tbk Budi Setiadharma ASTRA Presiden Komisaris | President Commissioner Laporan Keberlanjutan 2019 Sustainability Report

18 Sambutan Direksi Board of Directors Message [102-14] Prijono Sugiarto Presiden Direktur | President Director ASTRA Laporan Keberlanjutan 2019 Sustainability Report

Introduction 19 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information Para pemangku kepentingan yang terhormat, Dear Valued Stakeholders, Sebagai salah satu korporasi terbesar di Indonesia, Astra As one of Indonesia’s largest corporate groups, Astra is berkomitmen untuk memberikan nilai tambah bagi committed to providing added value to shareholders and pemegang saham dan pemangku kepentingan yang lebih other stakeholders. For Astra, growth is not only reflected in luas. Bagi Astra, pertumbuhan bukan hanya tercermin dari the size of the business alone, but also includes improvement ukuran bisnis semata, tetapi juga mencakup perbaikan of all aspects related to it, especially the benefits in terms of semua aspek yang terkait, khususnya kebermanfaatan national development for the society. untuk pembangunan bagi masyarakat. To achieve this goal, a decade ago we developed the Triple-P Untuk mencapai tujuan itu, satu dasawarsa yang lalu kami Roadmap as a strategic initiative to create balanced growth menyusun Triple-P Roadmap sebagai inisiatif strategis in economic, environmental and social aspects. At that untuk menciptakan pertumbuhan yang berimbang pada time, we also determined what we want to achieve within aspek ekonomi, lingkungan, dan sosial. Pada saat itu pula a decade, or at the present moment, namely ‘Pride of the kami menetapkan apa yang ingin kami capai satu dekade Nation.’ kemudian atau pada saat ini yaitu “Pride of the Nation.” TRIPLE-P ROADMAP ACHIEVEMENTS PENCAPAIAN TRIPLE-P ROADMAP In the Portfolio Roadmap, Astra has grown to become one Pada Portfolio Roadmap, Astra telah tumbuh menjadi salah of Indonesia’s listed companies with the largest market satu perusahaan tercatat dengan kapitalisasi terbesar melalui capitalization with 7 business lines, growing from previously 7 lini bisnis dari yang sebelumnya 6 lini bisnis. Pertumbuhan 6 business lines. This growth also supports domestic ini juga mendukung pembangunan di dalam negeri, karena development, especially in infrastructure development and Astra mendukung pembangunan infrastruktur dan investasi energy investment, through Astra’s heavy equipment and energi melalui lini bisnis alat berat dan pertambangan. mining business lines. Pada People Roadmap yang semula disusun untuk The People Roadmap, which was originally designed to memulihkan sumber daya internal bisnis setelah mengalami restore internal business resources following the 2008 krisis ekonomi tahun 2008, kini sudah berubah menjadi economic crisis, has now turned into a strategy to maintain strategi untuk menjaga keberlangsungan dan relevansi business continuity and relevance. Astra already has leaders bisnis. Astra telah memiliki jajaran pemimpin yang siap who are ready to pass on the leadership baton whenever untuk meneruskan estafet kepemimpinan kapanpun needed. Currently, Astra’s personnel are already familiar diperlukan. Saat ini Insan Astra telah akrab dan terbiasa with digital communication and the social media, and dengan komunikasi digital, media sosial, dan kami mulai we are starting to expand into digital application-based merambah ke sektor bisnis yang berbasiskan aplikasi digital. business sectors. Kini ada lebih dari 226 ribu karyawan Grup Astra yang Currently, there are more than 226 thousand employees of berkarya di seluruh Indonesia untuk mewujudkan aspirasi Astra Group, most of them are young workers, who work Perusahaan dan sebagian besar adalah angkatan kerja throughout Indonesia to realize the Company’s aspirations. muda. Untuk itu, Astra meningkatkan program engagement For this reason, Astra is continually improving its employee and organization agility, agar generasi muda Astra bisa engagement and organization agility programs, so that berprestasi tinggi sambil memelihara nilai-nilai luhur Catur the younger generation of Astra people can have high Dharma yang merupakan ciri khas Insan Astra. achievements while maintaining the noble values of Catur Dharma, which is a characteristic of Astra people. Di bidang Public Contribution Roadmap, manfaat kehadiran Perusahaan melalui kegiatan tanggung jawab sosial In the Public Contribution Roadmap, the benefits of the dan lingkungan semakin bertambah. Strategi ini telah Company’s presence through social and environmental berevolusi menjadi kegiatan yang berbasiskan komunitas di responsibility activities are increasing. This strategy has tingkat desa dan menjadi sumber inspirasi bagi lebih banyak evolved into various community-based activity programs at pelaku usaha untuk bersama-sama memajukan kehidupan the village level that have inspired many entrepreneurs and sosial dan lingkungan hidup karena kami mengintegrasikan business players to joint efforts in advancing the social and 4 pilar yaitu Kesehatan, Pendidikan, Lingkungan, dan environmental welfare of communities through the 4 pillars Kewirausahaan. of Health, Education, Environment, and Entrepreneurship. Laporan Keberlanjutan 2019 Sustainability Report ASTRA

20 Three flagship programs for Public Contribution Roadmap are Semangat Astra Terpadu Untuk (SATU) Indonesia Awards, Sambutan Direksi Kampung Berseri Astra (KBA), and Desa Sejahtera Astra (DSA). Up to 2019, these activities have resulted in 8,654 Board of Directors Message applicants of SATU Indonesia Awards and developed 87 KBA and 645 DSA in 125 regencies/towns all over Indonesia. For Tiga besaran program Public Contribution Roadmap adalah DSA, optimization of local economic potential was done. Semangat Astra Terpadu Untuk (SATU) Indonesia Awards, Whereas for KBA, integration of 4 pillars of Astra’s CSR Kampung Berseri Astra (KBA), dan Desa Sejahtera Astra program was done (Health, Education, Environment, and (DSA). Hingga tahun 2019, kegiatan di bidang ini telah Entrepreneurship). menghasilkan 8.654 pendaftar SATU Indonesia Awards serta memfasilitasi bergulirnya 87 KBA dan 645 DSA di 125 In environmental management, the Astra Group consistently kabupaten/kota di seluruh nusantara. Di mana pada DSA strives for eco-efficiency measures in the Company’s dilakukan penguatan potensi ekonomi lokal. Sedangkan installation units. For the past few years, we have focused pada KBA dilakukan integrasi program 4 pilar CSR Astra yaitu on managing comprehensive energy through the Astra Kesehatan, Pendidikan, Lingkungan, dan Kewirausahaan. Green Energy program. To date, this program has resulted in energy savings of 4.078 Terajoule, or equivalent to a Dalam pengelolaan lingkungan, Grup Astra secara konsisten reduction of Green House Gas emission by 320 thousand melakukan upaya eko-efisiensi di unit-unit instalasi tons CO2e. perusahaan. Selama beberapa tahun terakhir kami fokus melakukan pengelolaan energi yang komprehensif melalui ASTRA IS INDONESIA program Astra Green Energy. Melalui program ini total penghematan energi yang dicapai sebesar 4,078 Terajoule The entire strategy and achievement of Astra is the result atau setara dengan pengurangan emisi Gas Rumah Kaca of critical thinking and hard work carried out by the people sebesar 320 ribu ton CO2e. of Indonesia, to jointly create benefits throughout the country as in the ideals of the Company’s founders, namely ASTRA ADALAH INDONESIA to Prosper with the Nation. Seluruh strategi dan pencapaian Astra adalah buah The Company’s progress has also impacted on further pemikiran dan kerja keras yang dijalankan oleh putra putri development and growth opportunities for the micro, Indonesia, untuk bersama menciptakan manfaat di segenap small and medium enterprises (MSME). The collaboration penjuru negeri seperti cita-cita pendiri kami yaitu Sejahtera between Yayasan Dharma Bhakti Astra, MSME players, Bersama Bangsa. Astra Mitra Ventura, and Astra’s subsidiaries have enabled MSMEs to scale-up their businesses and join Astra’s supply Kemajuan Perusahaan juga menciptakan pengembangan chain. Up to 2019, there were more than 12,642 MSMEs dan peluang baru termasuk bagi industri mikro, kecil, dan under the mentorship of Astra Group and the various Astra menengah. Kolaborasi antara Yayasan Dharma Bhakti Astra, foundations. pelaku UMKM, Astra Mitra Ventura, dan anak perusahaan memungkinkan UMKM naik kelas, bahkan bergabung TRIPLE-P ROADMAP AFTER 2020 dalam rantai pasokan. Hingga 2019 terdapat lebih dari 12.642 UMKM yang telah dibina oleh Grup Astra dan We hope that our achievements over the past 10 years will Yayasan-yayasan di bawah naungan Astra. not be the ultimate goal of Astra’s sustainability efforts. As there is still a lot of room for improvement regarding Astra’s TRIPLE-P ROADMAP SETELAH 2020 businesses in all segments throughout the region, in order for Astra to get closer to the community. Kami mengharapkan prestasi yang telah dicapai selama 10 tahun ini bukan hanya sekedar menjadi akhir upaya The Board of Directors believes that the Triple-P Roadmap keberlanjutan Astra. Masih banyak ruang-ruang perbaikan approach, which requires Astra to achieve simultaneous yang perlu dicermati dan diisi oleh bisnis Astra di semua progress on the Profit-People-Planet aspects, is still relevant segmen di seluruh wilayah agar Astra semakin dekat dengan for the next 10-year period, including the goal to be “Pride masyarakat. of the Nation.” What we will do is to keep this sustainability strategy relevant by making the necessary adjustments Direksi melihat bahwa pendekatan Triple-P Roadmap yang according to business demands and stakeholder expectations mengharuskan Astra mencapai kemajuan yang simultan pada at all times. pencapaian Profit-People-Planet, masih tetap relevan untuk 10 tahun yang akan datang, termasuk goal “Pride of the Nation.” Apa yang akan kami lakukan adalah menjadikan strategi keberlanjutan ini tetap relevan dengan cara melakukan penyesuaian-penyesuaian sesuai dengan tuntutan bisnis dan harapan pemangku kepentingan setiap saat. ASTRA Laporan Keberlanjutan 2019 Sustainability Report

Introduction 21 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information PENTINGNYA TUJUAN PEMBANGUNAN THE IMPORTANCE OF SUSTAINABLE BERKELANJUTAN DEVELOPMENT GOALS Astra meyakini bahwa bisnis hanya akan tumbuh jika Astra believes that a business will grow only if the activities kegiatannya memberikan sumbangsih kebaikan bagi in that business create benefits for the good of the masyarakat dan lingkungan, sehingga bisnis yang community and environment, so that the business can grow ditumbuhkan menjadi lebih rindang. and prosper. Untuk itu Astra dan pemangku kepentingan lain termasuk For this reason, Astra and the other stakeholders, including pemerintah harus saling bahu-membahu untuk memastikan the Government, must work hand in hand to ensure the pembangunan agar hasilnya dapat dinikmati secara adil development so its results can be enjoyed equitably for bagi semua, sebagaimana yang dicita-citakan dalam Tujuan all, as aspired to in the Sustainable Development Goals. As Pembangunan Berkelanjutan. Dengan kesejahteraan yang welfare being more evenly distributed, there will be more makin merata, peluang pertumbuhan ekonomi menjadi opportunity for higher economic growth, which is also an lebih tinggi dan lebih cepat yang sekaligus menjadi faktor important factor for the Company’s growth. penting untuk pertumbuhan perusahaan. FUTURE CHALLENGES AND OPTIMISM TANTANGAN DAN OPTIMISME KE DEPAN Currently, businesses are undergoing rapid and fundamental Saat ini bisnis telah mengalami pergeseran dan perubahan changes and shifts. For most of Astra’s businesses, the effect cepat yang fundamental. Bagi sebagian besar bisnis Astra of technological advances and Industry Revolution 4.0 have kemajuan teknologi dan Revolusi Industri 4.0 semakin become more significant, requiring the ability to be highly mengemuka, dan hal ini harus diimbangi dengan kompetisi competitive as well as more accessibility to substitution dan substitusi produk yang lebih mudah diakses oleh products for consumers. Thus, our steps to strengthen konsumen. Oleh karena itu, Astra akan memperkuat bisnis existing businesses, accelerate technology utilization, and yang telah ditekuni, mempercepat penguasaan teknologi, development of products and services suitable to the needs dan mengembangkan produk dan jasa yang sesuai dengan of customers. kebutuhan pelanggan. On the other hand, population growth and national Di sisi lain, pertambahan jumlah penduduk dan pertumbuhan economic growth can both be opportunities and challenges, ekonomi nasional dapat menjadi peluang sekaligus as not everyone has the same opportunity and access to enjoy tantangan karena tidak semua orang memiliki kesempatan economic growth. Therefore, Astra will expand the scope dan akses yang sama untuk menikmati pertumbuhan and reach of its social and environmental responsibility to ekonomi. Oleh karenanya, Astra akan memperluas rentang the society and help provide a solution to the sustainability pengaruh tanggung jawab sosial dan lingkungan ke challenges currently faced. tengah-tengah masyarakat dan membantu memberikan jalan keluar terhadap tantangan keberlanjutan yang kini Astra will again implement the Triple-P Roadmap dihadapi. wholeheartedly to ensure that our existence is really meaningful for the country. For this reason, we invite Astra akan kembali menerapkan Triple-P Roadmap dengan stakeholders to work together in exploring Astra’s new sepenuh hati untuk memastikan kehadiran kami dirasakan horizons in the future. oleh dan bagi negeri yang kita cintai. Untuk itu kami mengundang para pemangku kepentingan untuk bersinergi dalam membuka cakrawala baru Astra di masa depan Jakarta, Maret 2020 | Jakarta, March 2020 Atas Nama Direksi | On Behalf of the Board of Directors PT Astra International Tbk Prijono Sugiarto ASTRA Presiden Direktur | President Director Laporan Keberlanjutan 2019 Sustainability Report



Tentang Astra About Astra

24 Perusahaan yang Bermanfaat bagi Bangsa To be an Asset to the Nation Sejarah Astra berawal pada tahun 1957 di Jakarta. Astra Astra’s history begins in 1957 in Jakarta. Astra started its memulai bisnisnya sebagai sebuah perusahaan perdagangan business as a general trading company under the name umum dengan nama PT Astra International Inc., yang PT Astra International Inc., then changed its name to kemudian berubah menjadi PT Astra International Tbk. PT Astra International Tbk. Astra conducted an initial public Astra melakukan penawaran umum perdana di Bursa Efek offering on the Indonesian Stock Exchange in 1990. [102-1] Indonesia pada tahun 1990. [102-1] Nowadays, Astra Group is one of the largest business Kini Grup Astra adalah salah satu kelompok usaha terbesar groups in Indonesia upheld by the people of the nation di Indonesia diusung oleh putra-putri bumi pertiwi untuk to strive for the advancement of the country. Seven Astra berkarya bagi kemajuan negeri. Tujuh lini bisnis Astra business lines include: automotive; financial services; heavy meliputi: otomotif; jasa keuangan; alat berat, pertambangan, equipment, mining, construction and energy; agribusiness; konstruksi dan energi; agribisnis; infrastruktur dan logistik; infrastructure and logistics; information technology; as teknologi informasi; serta properti. Aktivitas bisnis Astra well as property. Astra’s business activities are carried out dilakukan oleh 235 perusahaan, termasuk anak perusahaan, by 235 companies, including subsidiaries, joint ventures and ventura bersama dan entitas asosiasi, yang didukung oleh associates, and supported by 226,105 employees. 226.105 karyawan. ASTRA Laporan Keberlanjutan 2019 Sustainability Report

Introduction 25 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information Catur Dharma, Visi & Misi Our Philosophy, Vision & Mission Moto Motto Filosofi Philosophy Per Aspera ad Astra Catur Dharma Berjuang dan menembus segala tantangan untuk • Menjadi Milik yang Bermanfaat bagi Bangsa dan Negara mencapai bintang • Memberikan Pelayanan Terbaik kepada Pelanggan • Menghargai Individu dan Membina Kerja Sama Through difficulties to the stars • Senantiasa Berusaha Mencapai yang Terbaik Cita-Cita Aim • To be an Asset to the Nation • To Provide the Best Service to Our Customers Sejahtera bersama bangsa • To Respect Individuals and Promote Teamwork To prosper with the nation • To Continually Strive for Excellence Visi Vision Misi Mission • Menjadi salah satu perusahaan dengan pengelolaan Sejahtera bersama bangsa dengan memberikan nilai terbaik di Asia Pasifik dengan penekanan pada terbaik kepada para pemangku kepentingan pertumbuhan yang berkelanjutan dengan pembangunan kompetensi melalui pengembangan sumber daya manusia, To prosper with the nation by providing the best value to struktur keuangan yang solid, kepuasan pelanggan dan our stakeholders efisiensi • Menjadi perusahaan yang mempunyai tanggung jawab sosial serta peduli lingkungan • To be one of the best managed corporations in Asia Pacific with an emphasis on sustainable growth by building competence through people development, solid financial structure, customer satisfaction and efficiency • To be a socially responsible and environmentally conscious corporation Laporan Keberlanjutan 2019 Sustainability Report ASTRA

26 Strategi Triple-P Roadmap Triple-P Roadmap Strategy Inisiatif yang dilaksanakan dalam Triple-P Roadmap bertujuan untuk memberikan manfaat bagi bangsa. Melalui Strategi Triple-P Roadmap, Astra mendukung pemerintah untuk mencapai Tujuan Pembangunan Berkelanjutan 2015-2030 atau SDGs. Dari 17 Tujuan Global dalam SDGs, terdapat 12 Tujuan Global di mana Astra memberikan kontribusi melalui program-programnya. The initiative implemented in the Triple-P Roadmap aims to benefit the nation. Trough the Triple-P Roadmap Strategy, Astra supports the Government to achieve the Sustainable Development Goals (SDGs) 2015- 2030. From 17 SDGs, there are 12 goals in which Astra contributes. Pada 2010 Astra menetapkan tujuan 2020 yaitu “Pride of In 2010 Astra set a goal for 2020 to be the “Pride of the the Nation” dan strategi pencapaiannya dituangkan dalam Nation” and its achievement strategy has been outlined in Strategic Triple-P Roadmap yang terdiri dari Portfolio the Strategic Triple-P Roadmap consisting of the Portfolio Roadmap, People Roadmap, dan Public Contribution Roadmap, People Roadmap, and Public Contribution Roadmap. Roadmap. Strategic Triple-P Roadmap bertujuan untuk meningkatkan The Strategic Triple-P Roadmap aims to increase value for nilai bagi pemegang saham, membangun Insan Astra shareholders, build Astra Personnel and provide benefits to dan memberikan manfaat di tengah-tengah masyarakat. the community. With this strategy Astra balances its business Dengan strategi ini Astra menyeimbangkan pertumbuhan growth with human resource development and contribution bisnis dengan pengembangan sumber daya manusia dan to society. kontribusi kepada masyarakat. Portfolio Roadmap focuses on business development Portfolio Roadmap fokus kepada pengembangan bisnis that relies on market conditions and quality of growth to yang bertumpu dengan kondisi pasar dan kualitas become one of the best companies on a global level. People pertumbuhan untuk menjadi salah satu perusahaan Global. Roadmap focuses on the development of quality human People Roadmap fokus kepada pengembangan sumber capital to support business aspirations. Public Contribution daya manusia yang berkualitas untuk mendukung aspirasi Roadmap is a strategy for Astra to be an asset for the nation, bisnis. Public Contribution Roadmap merupakan strategi by improving the effectiveness of all environmental and Astra untuk menjadi milik yang bermanfaat bagi bangsa social development programs dan negara, dengan meningkatkan efektivitas seluruh program pembangunan lingkungan dan sosial. ASTRA Laporan Keberlanjutan 2019 Sustainability Report

Introduction 27 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information TRIPLE-P ROADMAP 2010-2019 7 lini bisnis dibandingkan 6 pada 2010 34 Sebaran Provinsi Penerima Program 7 business lines compared to 6 in 2010 34 Distribution of Program Recipient Provinces 235 perusahaan dibandingkan 154 pada 2010 5,0% Rata-rata Penurunan Intensitas Emisi Gas 235 companies compared to 154 in 2010 Rumah Kaca per Tahun (2015 - 2019) 10+ juta rerata pelanggan setiap tahun 5.0% Average Reduction Greenhouse Gas Emission 10+ million average customers every year Intensity per Year (2015 - 2019) 10% rerata pertumbuhan konsolidasi 5,1% Rata-rata Penurunan Intensitas Konsumsi (CAGR) dengan laba bersih 9% (2010-2019) Energi per Tahun (2015 - 2019) 10% consolidated growth rate (CAGR) with 9% net 5.1% Average Reduction of Energy Consumption profit Intensity per Year (2015 - 2019) (2010-2019) Portfolio Roadmap People Public Roadmap Contribution Roadmap 226 ribu karyawan dibandingkan 126 ribu pada 2010 226 thousand employees compared to 126 thousand in 2010 6.772.435 inovasi dan improvement (2010-2019) 6,772,435 innovation and improvement (2010-2019) SETELAH 2020 BEYOND 2020 Pada 2019, Direksi dan Dewan Komisaris Astra telah In 2019, the Directors and Board of Commissioners of Astra mengkaji kinerja Perseroan selama 10 terakhir termasuk have performed a review of the Company’s performance pencapaian dan tantangan yang dihadapi di dalamnya, serta over the past 10 years including achievements and challenges merefleksikan nilai-nilai Astra untuk menciptakan strategi encountered, as well as reflecting Astra’s values to create a keberlanjutan yang akan datang. Astra memutuskan untuk future sustainability strategy. Astra decided to re-establish menetapkan kembali Astra Pride of the Nation sebagai goal Astra Pride of the Nation as our 2030 goal. 2030. In the future, Astra will further promote its export-oriented Dalam perjalanan ke depan Astra akan lebih memajukan products and substitute its imports with local products, produk berorientasi ekspor dan substitusi impor dengan which will help balance the state revenue. The Company is produk lokal sehingga membantu menyeimbangkan neraca committed to proactively becoming part of the solution to devisa negara. Perseroan berkomitmen untuk proaktif the challenges facing the nation of Indonesia. menjadi bagian dari solusi tantangan yang dihadapi bangsa Indonesia. Laporan Keberlanjutan 2019 Sustainability Report ASTRA

28 Produk dan Jasa/ Lini Bisnis Products and Services/Business Lines [102-2] OTOMOTIF AUTOMOTIVE Kendaraan Roda Empat Kendaraan Roda Dua Produk & Jasa Lain-lain Terkait Otomotif Four-wheeler Two-wheeler Other Automotive Related Products & Services • Honda • Toyota • AstraWorld • Lexus Komponen • Daihatsu Components • Astra Digital Internasional • Isuzu • PT Astra Otoparts Tbk • UD Trucks • Peugeot • BMW JASA KEUANGAN FINANCIAL SERVICES Pembiayaan Mobil Pembiayaan Alat Berat Asuransi Jiwa Car Financing Heavy Equipment Financing Life Insurance • PT Astra Aviva Life • PT Astra Sedaya Finance • PT Surya Artha Nusantara Finance • PT Toyota Astra Financial Services • PT Komatsu Astra Finance Jasa Perbankan Banking Services Pembiayaan Sepeda Motor Asuransi Umum • PT Bank Permata Tbk Motorcycle Financing General Insurance Mobile Lending Fintech • PT Federal International Finance • PT Asuransi Astra Buana Mobile Lending Fintech • PT Astra WeLab Digital Arta ALAT BERAT, PERTAMBANGAN, KONSTRUKSI DAN ENERGI HEAVY EQUIPMENT, MINING, CONSTRUCTION AND ENERGY Mesin Konstruksi Pertambangan Construction Machinery Mining • PT United Tractors Tbk • PT Tuah Turangga Agung • PT Traktor Nusantara • PT Agincourt Resources Kontraktor Penambangan Industri Konstruksi Mining Contracting Construction Industry • PT Pamapersada Nusantara • PT Acset Indonusa Tbk Energi Energy • PT Bhumi Jati Power ASTRA Laporan Keberlanjutan 2019 Sustainability Report

Introduction 29 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information AGRIBISNIS AGRIBUSINESS Perkebunan Kelapa Sawit Perdagangan Komoditi Palm Oil Plantation Commodity Trading • PT Astra Agro Lestari Tbk • Astra-KLK Pte. Ltd. Pabrik Pengolahan Minyak Sawit Peternakan di Perkebunan Kelapa Sawit Palm Oil Refinery Cattle in Palm Oil Plantation • PT Tanjung Sarana Lestari • PT Agro Menara Rachmat • PT Kreasijaya Adhikarya INFRASTRUKTUR DAN LOGISTIK INFRASTRUCTURE AND LOGISTICS Infrastruktur Umum Jalan Tol Pelabuhan Laut General Infrastructure Toll Road Sea Ports • PT Astra Tol Nusantara • PT Pelabuhan Penajam Banua Taka • PT Astra Nusa Perdana • PT Marga Mandala Sakti • PT Marga Trans Nusantara Solusi Infrastruktur Logistik • PT Marga Harjaya Infrastruktur Infrastructure Solutions Logistics • PT Trans Marga Jateng • Astra Infra Solutions • PT Serasi Autoraya • PT Lintas Marga Sedaya • PT Solusi Mobilitas Bangsa • PT Jasamarga Surabaya Mojokerto TEKNOLOGI INFORMASI Teknologi Informasi & Layanan Digital Information Technology & Digital Services INFORMATION TECHNOLOGY • PT Astra Graphia Information Technology Layanan Printing & Digital Printing & Digital Services • PT Astra Graphia Tbk Solusi Layanan Kantor Office Services Solution • PT Astragraphia Xprins Indonesia PROPERTI PROPERTY Properti Komersial Perdagangan Properti Commercial Properties Trading Properties • PT Menara Astra • PT Brahmayasa Bahtera • PT Samadista Karya • PT Samadista Karya • PT Astra Astari Sejahtera • PT Astra Modern Land • PT Astari Marga Sarana • PT Award Global Infinity Laporan Keberlanjutan 2019 Sustainability Report ASTRA

30 Struktur Organisasi Organizational Structure [102-18] Per 31 Desember 2019 As at 31 December 2019 Board of Commissioners Executive Committee President Commissioner : Budi Setiadharma Chairman : John Raymond Witt Independent Commissioners : Muhamad Chatib Basri***) Members : Mark Spencer Greenberg Sri Indrastuti Hadiputranto Budi Setiadharma Akihiro Murakami Prijono Sugiarto Commissioners : Anthony John Liddell Nightingale Chiew Sin Cheok Benjamin William Keswick Djony Bunarto Tjondro Mark Spencer Greenberg David Alexander Newbigging Audit Committee John Raymond Witt Stephen Patrick Gore Chairman : Muhamad Chatib Basri***) Members : Angky Utarya Tisnadisastra Board of Directors Lindawati Gani Stephen Patrick Gore**) President Director : Prijono Sugiarto Nomination and Remuneration Committee Vice President Director : Djony Bunarto Tjondro Chairman : Sri Indrastuti Hadiputranto Directors : Johannes Loman Members : Benjamin William Keswick John Raymond Witt Suparno Djasmin Bambang Widjanarko Santoso Chiew Sin Cheok Gidion Hasan Henry Tanoto Santosa Gita Tiffani Boer FXL Kesuma Chief Executive Officer Corporate Functions Chief: Pongki Pamungkas Corporate Affairs Chief: Aloysius Budi Santoso Prijono Sugiarto Corporate Human Capital Development Chief: Loh Yoke Seng DIC: Prijono Sugiarto Group Audit & Risk Advisory Chief: Meliza Musa Rusli Corporate Development DIC: Bambang Widjanarko Santoso Group Executive Management & Chief: Mariana Kokasih Development DIC: Chiew Sin Cheok Corporate Information Systems & Chief: Benny Halim DIC: Gita Tiffani Boer Technology Astra Digital Chief: Djap Tet Fa Corporate Finance & Accounting Chief: Endro Wahyono Corporate Planning Chief: Vilihati Surya Group Treasury Chief: Valentina Chai Wei Li Corporate Investor Relations Chief: Chiew Sin Cheok*) Group Tax Chief: Ivan Budiarnawan Corporate Secretary & Group General Counsel Chief: Gita Tiffani Boer*) Corporate Operations DIC: Johannes Loman Honda Sales Operation Chief Executive: Sigit Prabowo Kumala Deputy CE: Octavianus Dwi P.P. DIC: Henry Tanoto Toyota Sales Operation Chief Executive: Tujuh Martogi DIC: Gidion Hasan Lexus Sales Operation Chief Executive: Adrian Tirtadjaja DIC: Bambang Widjanarko Santoso Daihatsu Sales Operation Chief Executive: Supranoto Isuzu Sales Operation Chief Executive: Rahmat Samulo UD Trucks Sales Operation Chief Executive: Winarto Martono BMW Sales Operation Chief Executive: Fredy Handjaja E. Peugeot Sales Operation Chief Executive: Rokky Irvayandi AstraWorld Chief Executive: Anastasia Krisnawati *) Rangkap jabatan | Concurrent **) Tidak memiliki hak suara | No voting rights ***)Perseroan menerima surat pengunduran diri Bp. Muhamad Chatib Basri pada tanggal 12 Desember 2019 The Company received a resignation letter from Mr. Muhamad Chatib Basri on 12 December 2019 ASTRA Laporan Keberlanjutan 2019 Sustainability Report

Introduction 31 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information Board of Commissioners Executive Committee Board of Directors Audit Committee Chief Executive Officer Nomination and Remuneration Committee Prijono Sugiarto Group of Business CEO/MD/VPD Deputy Chief Executive Officer Astra Motor I Johannes Loman Honda Djony Bunarto Tjondro Henry Tanoto DIC: Johannes Loman Astra Motor II DIC: Henry Tanoto Toyota Pongky Prabowo DIC: Gidion Hasan Astra Motor III Gidion Hasan ADM DIC: Suparno Djasmin Hamdhani Dzulkarnaen S. DIC: FXL Kesuma Astra Motor III Margono Tanuwijaya DIC: Santosa IAMI, IPPI, TSM, GM, FTI Siswadi Agus Prajitno DIC: Bambang Widjanarko Santoso Astra Motor IV Ridha D.M. Wirakusumah Astra Component Rudy DIC: Gita Tiffani Boer Auddie A. Wiranata DIC: Suparno Djasmin Astra Finance Companies, FXL Kesuma Banking and Insurance DIC: Bambang Widjanarko Santoso FIF, ACC, TAF, PB, AAB, AAV, Santosa DIC: Gita Tiffani Boer SANF, KAF, AMV DIC: Johannes Loman Astra Heavy Equipment, Mining, Djap Tet Fa Construction & Energy Value Firman Yosafat Siregar Laporan Keberlanjutan 2019 Sustainability Report Chain Astra Resources Harry Herrijadi Halim Agribusiness Djap Tet Fa*) Astra Infrastructure & Logistic ATN, ANP, SERA Chief: Pongki Pamungkas Chief: Suheri Astra Information Technology AG Chief: Herawati Prasetyo Chief: Henry Christianto Widjaja Astra Property Chief: Hamdhani Dzulkarnaen S. MA, BRB Koperasi Astra International Dana Pensiun Astra Astra Foundations Yayasan Pendidikan Astra Michael D. Ruslim Yayasan Dharma Bhakti Astra Yayasan Astra Bina Ilmu ASTRA

32 Penghargaan dan Sertifikasi Awards and Certifications PENGHARGAAN Kategori AWARDS Category Best Flagship Initiative Nama Penghargaan Supply Chain Management Name of Awards Best CSR in Indonesia Perusahaan Ramah Anak 1. Sustainable Business Award SDGs 3 Health 2. Global CSR Award SDGs 4 Education 3. Pelopor Perusahaan Ramah Anak SDGs 15 Life on Land Best Environment 4. Indonesia Sustainable Development Award 2019 Overall Sustainability Performance 5. CECT Sustainability Award 2019 Project Based CSR & Business Sustainability Best Disability Program 6. Padmamitra Awards ASTRA Laporan Keberlanjutan 2019 Sustainability Report

Introduction 33 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information SERTIFIKASI & AKREDITASI GRUP ASTRA ASTRA GROUP CERTIFICATIONS & ACCREDITATION [102-12] ISO 14001 Sertifikasi & Akreditasi Lembaga yang Memberikan Berlaku Hingga ISO 45001 Certifications & Accreditation Appreciator Valid Until Sistem Manajemen Lingkungan 2023 OHSAS 18001 Environmental Management System SGS 2020 TUV Rheinland SMK3 Sistem Manajemen Keselamatan dan Kesehatan Kerja AJA Registrar Singapore 2021 ISO 50001 Occupational Health and Safety Management System SGS ISO 17025 Sucofindo 2021 Sistem Manajemen Keselamatan dan Kesehatan Kerja TUV ISO 9001 Occupational Health and Safety Management System SGS Sucofindo IATF 16949 Sistem Manajemen Keselamatan dan Kesehatan Kerja AJA Registrar Singapore Occupational Health and Safety Management System SAI Global Sistem Manajemen Energi BSI Energy Management System Kemnaker Sistem Manajemen Laboratorium Lingkungan Sucofindo Environmental Laboratory Management System DNV-GL 2021 Sistem Manajemen Mutu 2020 Quality Management System KAN 2020 Sistem Manajemen Mutu Industri Otomotif SGS Quality Management System for Automotive Industry TUV Rheinland 2021 AJA Registrar Singapore URS EAS BSI TUV Rheinland TUV SUD SGS Laporan Keberlanjutan 2019 Sustainability Report ASTRA

34 Peristiwa Penting 2019 2019 Event Highlights Januari | January Februari | February Maret | March Ramah Tamah 2019 Peresmian Menara Astra, Donasi Truk PMI, 35th InnovAstra, Peletakan Batu Pertama Astra menggelar acara ramah tamah tahun Penandatanganan MoU Basarnas Gedung Sekolah Vokasi Universitas baru 2019 sebagai kegiatan pembuka di Pada bulan Februari dilakukan peluncuran Diponegoro awal tahun 2019. Kegiatan ini digelar untuk Menara Astra dalam rangka ulang tahun ke-62 InnovAstra ke-35 diadakan sebagai ajang membangkitkan semangat kepada Insan Astra. Pada bulan ini, Astra juga menyerahkan apresiasi inovasi Insan Astra. Mereka hadir Astra agar tercipta energi yang baru untuk 10 truk tangki air untuk Palang Merah untuk berkompetisi dan meraih penghargaan terus berkarya. Semangat tinggi tampak Indonesia (PMI). Selain itu, pada bulan Februari sebagai inovator terbaik Astra. Selain itu juga dari kemeriahan acara dan tatapan mata juga dilakukan penandatanganan Nota dilakukan peletakan batu pertama sebagai para peserta. Insan Astra siap untuk terus Kesepahaman (MoU) dengan Badan Nasional tanda dimulainya pembangunan gedung menginspirasi negeri dan mengamalkan Catur Pencarian dan Pertolongan (Basarnas) terkait Sekolah Vokasi Universitas Diponegoro Dharma. sinergi pemerintah dan perusahaan dalam (UNDIP), Jawa Tengah. penyelenggaraan pencarian dan pertolongan. 2019 New Year Gathering 35th InnovAstra, Diponegoro University Astra held a gathering event 2019 as an Menara Astra Grand Launching, PMI Truck Vocational School Building Groundbreaking opening activity on the beginning of 2019. Donation, MoU Signing with Basarnas The 35th InnovAstra was held as a forum This event was held in order to ignite the On February, Menara Astra was launched to appreciate the innovation created by spirit of Astra employees for innovating. as a landmark to Astra’s 62nd birthday. On Astra’s personnel. They attended the event High enthusiasm was noted based on the this month, Astra also handed over 10 to compete and win awards as Astra’s best excitement at the event and the eyes of the water tankers to Red Cross Indonesia (PMI). innovators. The Company also conducted participants. Astra’s personnel are ready to Moreover, on February, Astra also signed the groundbreaking of the construction of continue to inspire the nation and implement a Memorandum of Understanding (MoU) Diponegoro University Vocational School Catur Dharma. with the National Search and Relief Agency building (UNDIP), Central Java. (Basarnas) regarding government and the Company‘s synergy in conducting search and rescue efforts. ASTRA Laporan Keberlanjutan 2019 Sustainability Report

Introduction 35 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information April | April Mei | May Juni | June Festival KBA Pendidikan, Donasi Alat Produksi Pasar Murah Ramadhan, Peletakan Batu Festival KBA Lingkungan, Kick-off Desa di Indonesia Timur Pertama Kampus POLMAN Astra Delta Silicon Sejahtera Astra (DSA) Festival Pendidikan Kampung Berseri Untuk menyambut hari raya Idul Fitri, Astra Astra menggelar Festival Lingkungan KBA Astra (KBA) yang bertemakan Pendidikan menggelar program pasar murah Ramadhan di di Pulau Pramuka, Kepulauan Seribu, DKI Kecakapan Hidup Melalui Kearifan Lokal 65 titik yang tersebar di 54 kabupaten/kota dan Jakarta pada 29 – 30 Juni 2019 dalam rangka dilaksanakan di Jorong Tabek Talang 30 Provinsi dengan total paket keseluruhan memperingati hari lingkungan. Festival diisi Babungo, Solok, Sumatera Barat. Pada festival sebanyak 32.500 paket. Selain itu, Astra dengan berbagai kegiatan aksi lingkungan ini diadakan berbagai kegiatan seperti melaksanakan peletakan batu pertama seperti pelaksanaan program Pulauku Nol lomba bertema pendidikan, penyerahan pembangunan Kampus POLMAN Astra Delta Sampah, penanaman pohon dan pelepasan simbolis beasiswa bagi anak-anak KBA Silicon di Kawasan Industri Delta Silicon II penyu. Astra juga melaksanakan kegiatan Jorong Tabek Talang Babungo, dan kegiatan Cikarang, Kabupaten Bekasi, Jawa Barat. kick off Desa Sejahtera Astra (DSA) 2019 untuk melestarikan kebudayaan setempat. melalui penandatanganan Memorandum Selain itu, Astra mendonasikan berbagai alat Pasar Murah Ramadhan, POLMAN Astra Delta of Understanding (MoU) dan Perjanjian produksi di Indonesia Timur: khususnya di Silicon Campus Groundbreaking Kerja Sama untuk pengembangan 645 Desa Rote Ndao (Gudang, Gerobak Motor, Jaring), To welcome Idul Fitri, Astra held Pasar Murah Sejahtera Astra. Tanimbar (Cooler Box, Chest Freezer), dan Ramadhan program in 65 places spread across Morotai (Mesin Pembuat Tepung dan Mesin 54 districts/cities and 30 provinces with a KBA Environment Festival, Kick-Off Desa Pembuat Es). total of 32,500 packages. In addition, Astra Sejahtera Astra (DSA) conducted the groundbreaking ceremony for Astra organized KBA Environmental Festival KBA Educational Festival, Production the construction of Astra Delta Silicon Polman on Pramuka Island, Kepulaun Seribu, DKI Equipment Donation in Eastern Indonesia Campus in the Delta Silicon II Industrial Estate Jakarta on 29-30 June 2019 in commemoration Kampung Berseri Astra (KBA) education Cikarang, Bekasi Regency, West Java. of environmental day. Various environmental festival with the theme of Life Skills Education action activities were carried out in the through Local Wisdom was held in Jorong festival such as implementation of Pulauku Tabek Talang Babungo, Solok, West Sumatra. Nol Sampah, tree planting and releasing sea At this festival a variety of activities were held turtles. Astra also conducted the kick off of such as educational-themed competitions, Desa Sejahtera Astra (DSA) 2019 Program by symbolic awarding of scholarships for KBA signing a Memorandum of Understanding children in Jorong Tabek Talang Babungo, and (MoU) and Cooperation Agreement for the activities to preserve local culture. In addition, development of 645 Desa Sejahtera Astra. Astra donated various production equipment in Eastern Indonesia: particularly at Rote Ndao (Warehouses, Motorized Carts, Nets), Tanimbar (Cooler Boxes, Chest Freezers), and Morotai (Flour Makers and Ice Makers). Laporan Keberlanjutan 2019 Sustainability Report ASTRA

36 Peristiwa Penting 2019 2019 Event Highlights Juli | July Agustus | August September | September Astra raih Best Company to Work For in Festival KBA Kewirausahaan, KobarKBA, Festival KBA IAABL, Peletakan Batu Pertama Asia 2019, Peresmian Gedung baru SMKN 2 Beasiswa Untuk PASKIBRAKA Nasional World Expo Dubai, Inagurasi Unit Dengue Donorojo oleh Yayasan Pendidikan Astra – Sebagai wujud nyata peringatan Hari Lembaga Biologi Molekular Eijkman Michael D Ruslim (YPA-MDR) Koperasi, Astra mengadakan kegiatan Sebagai wujud kepedulian terhadap Astra kembali memperoleh penghormatan Festival Kewirausahaan KBA dengan tema keselamatan berlalu lintas, Astra bekerja sama dan penghargaan sebagai Best Company Astra Untuk Indonesia Kreatif yang diadakan dengan Korps Polisi Lalu Lintas RI, Kepolisian to Work for in Asia 2019 untuk kedua di lapangan Gelora Arjuna, Desa Bumiaji, Daerah Kalimantan Barat, Pemerintah Daerah kalinya. Penghargaan ini diberikan kepada Kec. Bumiaji, Kota Batu, Jawa Timur dan Pontianak, Gerakan Pramuka dan Universitas perusahaan yang dinilai memiliki aktivitas dan dimeriahkan dengan beragam kegiatan Tanjungpura Pontianak, mengadakan Festival budaya perusahaan yang baik, dan sekaligus kewirausahaan dan kebudayaan. Dalam Indonesia Ayo Aman Berlalu Lintas pada merupakan tantangan untuk terus menerus rangka memperingati ulang tahun ke-74 tanggal 19-21 September 2019. Berbagai meningkatkan standar kerja dan inovasi. kemerdekaan Indonesia, Astra melaksanakan kegiatan dilaksanakan terkait dengan edukasi Selain itu, sebagai bentuk komitmen terhadap kegiatan KOBAR SEMARAK KBA untuk keselamatan berkendara. Selain itu, Astra peningkatan mutu pendidikan di Indonesia, meningkatkan kecintaan terhadap permainan melaksanakan peletakan batu pertama Yayasan Pendidikan Astra - Michael D. Ruslim tradisional di kampung-kampung binaan World Expo Dubai serta kerja sama dengan (YPA-MDR) meresmikan gedung baru SMKN 2 Astra. Pada akhir Agustus Astra menerima Unit Dengue LBM Eijkman sebagai Centre of Donorojo serta meluncurkan Badan Layanan kunjungan Paskibraka Nasional di Menara Excellence in Dengue untuk meningkatkan Umum Daerah (BLUD) Plus. Astra dan memberikan bantuan beasiswa pengetahuan mengenai penanganan wabah kepada 68 Paskibraka Nasional. DBD di Indonesia. Astra achieved Best Company to Work For in Asia 2019, launched the new building SMKN KBA Entrepreneurship Festival, KobarKBA, KBA IAABL Festival, Groundbreaking World 2 Donorojo by Yayasan Pendidikan Astra – Scholarship for PASKIBRAKA National Expo Dubai, Inauguration Unit Dengue Michael D Ruslim (YPA-MDR) To commemorate Cooperative Day in a Eijkman Molecular Biology Institute Astra received the honor and award as the concrete way, Astra held KBA Entrepreneurship To show its concern for traffic safety, Astra Best Company to Work for in Asia 2019 for Festival event with the theme of Astra Untuk cooperates with the Indonesian Traffic Police the second time. The award is provided to Indonesia Kreatif held at Gelora Arjuna field, Corps, the West Kalimantan Regional Police, companies that are considered as having Bumiaji Village, Bumiaji, Batu, East Java and the Pontianak Regional Government, The Boy good corporate culture and activities, and celebrated with a variety of entrepreneurial Scout and Tanjungpura University in Pontianak, at the same time the award also represents and cultural activities. In commemoration holding Festival Indonesia Ayo Aman Berlalu a challenge to continuously improve work of the 74th anniversary of Indonesia’s Lintas from 19-21 September 2019. Various standards and innovation. In addition, as a independence, Astra carries out KOBAR activities were carried out related to driving form of commitment to improving the quality SEMARAK KBA to increase the awareness of safety education. In addition, Astra also of education in Indonesia, Yayasan Pendidikan traditional games in Astra fostered villages. conducted World Expo Dubai groundbreaking Astra - Michael D. Ruslim (YPA-MDR) launched At the end of August Astra received a visit and collaborate with LBM Eijkman Dengue the new building of SMK 2 Donorojo and from National Paskibraka team at Menara Unit as a Center of Excellence in Dengue to launched the Regional Public Service Agency Astra and provided scholarship to 68 National increase knowledge about handling dengue (BLUD) Plus. Paskibraka members. outbreaks in Indonesia. ASTRA Laporan Keberlanjutan 2019 Sustainability Report

Introduction 37 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information Oktober | October November | November Desember | December 10th SATU Indonesia Awards, Peletakan Batu Festival KBA Kesehatan (Peluncuran Corporate Affairs Awards Pertama Gedung Koperasi Astra iPosyandu) Astra mengapresiasi seluruh Perusahaan Memperingati penyelenggaraan SATU Indonesia Dalam rangka memperingati Hari Kesehatan Grup Astra atas pencapaiannya dalam bidang Awards yang memasuki tahun ke-10, Astra Nasional pada 12 November 2019, Astra Lingkungan, Keselamatan dan Kesehatan mengadakan 10th SATU Indonesia Awards mengadakan Festival Kampung Berseri Astra Kerja (LK3), Tanggung Jawab Sosial, Security, yang bekerja sama dengan IdeaFest, di Jakarta (KBA) Kesehatan di Tanjung Binga, Bangka dan Corporate Communications; serta Convention Center, Jakarta. Melalui SATU Belitung. Bersamaan dengan itu, diadakan menggelar Astra Corporate Affairs Awards Indonesia Awards, Astra mengapresiasi anak Penyuluhan Gizi dan Pelatihan Posyandu 2019 pada 13 Desember 2019. Khusus pada muda terbaik Indonesia baik individu maupun digital bagi kader kesehatan perwakilan bidang LK3 dan Tanggung Jawab Sosial kelompok yang memiliki kepeloporan dan posyandu se-Belitung, Jalan Sehat Bahagia, diberikan penghargaan untuk 8 perusahaan idealisme untuk berbagi dengan masyarakat Fun Bike hingga Festival Kuliner Laut. Pada atas inovasi yang telah dilakukannya. sekitarnya. Apresiasi diberikan kepada Festival ini juga dilakukan peluncuran aplikasi anak bangsa atas perjuangan mereka di iPosyandu sebagai inovasi untuk pemantauan Corporate Affairs Awards bidang kesehatan, pendidikan, lingkungan, kegiatan posyandu binaan Astra secara digital. Astra appreciates all Astra Group Companies kewirausahaan, teknologi, serta satu kategori for their achievements in the areas of kelompok yang mewakili kelima bidang KBA Health Festival (iPosyandu Launching) Environment, Health and Safety (EHS), tersebut. Pada bulan Oktober Astra juga In commemoration of National Health Day Corporate Social Responsibility (CSR), mengadakan peletakan batu pertama Gedung on November 12, 2019, Astra held Kampung Security, and Corporate Communications; and Koperasi Astra. Berseri Astra (KBA) Festival in Health in organized the 2019 Astra Corporate Affairs Tanjung Binga, Bangka Belitung. At the Awards on December 13, 2019. Specifically 10th SATU Indonesia Awards, Groundbreaking same time, Nutrition counseling and digital for EHS and CSR, the Company awarded 8 Koperasi Astra Building Posyandu training was held, which was companies for their innovations. To commemorate SATU Indonesia Awards attended by health cadres representatives reaching its 10th year anniversary, Astra held from Belitung, Jalan Sehat Bahagia, Fun Bike the 10th SATU Indonesia Awards collaborating and Sea Culinary Festival. During the Festival, with IdeaFest at Jakarta Convention Center, iPosyandu application was also launched as a Jakarta. Through SATU Indonesia Awards, form of digital monitoring for Astra-fostered Astra shows its appreciation to the best young posyandu. people of Indonesia, both individuals and groups, who display their pioneering efforts and idealism to share with the surrounding community. Appreciation is given to the people of the nation for their efforts in health, education, environment, entrepreneurship, technology, and one category of groups which represents these five areas. In October Astra also held the groundbreaking ceremony of Koperasi Astra Building. Laporan Keberlanjutan 2019 Sustainability Report ASTRA

38 Tata Kelola Keberlanjutan Sustainability Governance Pelaksanaan Tata Kelola Perusahaan menjadi landasan The implementation of Good Corporate Governance Astra pada saat pengambilan keputusan, pelaksanaan becomes the foundation for Astra upon making decisions, strategi dan agenda dalam mengevaluasi pencapaian implementing strategies and agendas in evaluating business bisnis. Komitmen Astra adalah mencapai kinerja bisnis yang achievements. Astra is committed to achieving excellent unggul dengan menjunjung tinggi tata kelola perusahaan business performance by upholding a good corporate untuk memaksimalkan nilai bagi pemangku kepentingan. governance to maximize value for stakeholders. Filosofi Catur Dharma Tata Kelola Perusahaan Tujuan Catur Dharma Philosophy Good Corporate Governance (GCG) Objective I. Menjadi Milik yang Astra Code of Conduct SEJAHTERA Bermanfaat bagi • Etika Bisnis dan Etika Kerja BERSAMA Bangsa dan Negara • Sekretaris Perusahaan BANGSA • Audit dan Manajemen Risiko PROSPER II. Memberikan • Securities Dealing Rules WITH THE Pelayanan Terbaik • Benturan Kepentingan kepada Pelanggan • Kebijakan Donasi NATION III. Menghargai Astra Board Manuals Individu dan • Pedoman Dewan Komisaris Membina Kerjasama • Pedoman DIreksi IV. Senantiasa Berusaha Astra System of Management ASTRA BUSINESS Mencapai yang • Astra Management System GOOD SUSTAINABILITY Terbaik • Astra Human Capital Management CORPORATE • Astra Green Company CITIZEN I. To be an Asset to • Astra Friendly Company the Nation • Astra Security Management System • Astra Communications Management System II. To Provide the • Astra Functional Policies Best Service to Our Customers Astra Code of Conduct • Business Ethics and Work Ethics III. To Respect • Corporate Secretary Individuals and • Audit and Risk Management Promote Teamwork • Securities Dealing Rules • Conflict of Interest IV. To Continually Strive • Donation Policy for Excellence Astra Board Manuals • Board of Commissioners Manuals • Board of Directors Manuals Astra System of Management • Astra Management System • Astra Human Capital Management • Astra Green Company • Astra Friendly Company • Astra Security Management System • Astra Communications Management System • Astra Functional Policies LINGKUNGAN, SOSIAL, DAN TATA KELOLA ENVIRONMENTAL, SOCIAL, AND GOVERNANCE Astra mengintegrasikan aspek Lingkungan, Sosial, dan Tata Astra integrates environmental, social and governance Kelola dalam seluruh proses bisnis, strategi, dan organisasi. aspects in all business processes, strategies and organizations. Untuk mengelola aspek lingkungan dan sosial, Astra To manage environmental and social aspects, Astra memiliki struktur khusus: Corporate Affairs, dipimpin oleh established a special structure: Corporate Affairs, led by the Chief of Corporate Affairs yang bertanggung jawab kepada Chief of Corporate Affairs reporting to the Chief Executive Chief Executive Officer. Officer. Salah satu peran Corporate Affairs adalah menjalankan One of Corporate Affairs role is to conduct corporate fungsi korporat di bidang Lingkungan, Keselamatan functions in the area of Environment, Health and Safety dan Kesehatan Kerja (LK3) serta Tanggung Jawab Sosial, (EHS) and Social Responsibility, particularly in executing the terutama dalam mengeksekusi Strategi Public Contribution Public Contribution Roadmap Strategy. Roadmap. Laporan Keberlanjutan 2019 Sustainability Report ASTRA

Introduction 39 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information Astra mengembangkan kompetensi personilnya dalam Astra develops the competencies of its personnel within the bidang Lingkungan dan Tanggung Jawab Sosial melalui field of Environment and Social Responsibility through a kegiatan pelatihan berjenjang. Dimulai dari tingkat dasar multiple level training system. Starting from basic level for untuk personil, tingkat menengah untuk manajemen, dan staff, intermediate level for management, and advance level tingkat utama untuk eksekutif. for executives. ORGAN TATA KELOLA ORGAN OF GOVERNANCE Astra memiliki 3 organ tata kelola yaitu Rapat Umum Astra maintains 3 governance organs namely the General Pemegang Saham, Dewan Komisaris, dan Direksi dengan Meeting of Shareholders, the Board of Commissioners, tugas dan tanggung jawab masing-masing. Pelaksanaan and the Board of Directors with their respective duties tata kelola perusahaan dipandu dengan Astra Code of and responsibilities. The implementation of corporate Conduct, Astra Board Manuals, dan Astra Management governance refers to Astra Code of Conduct, Astra Board System. [102-18] Manuals, and Astra Management System. [102-18] • Rapat Umum Pemegang Saham • General Meeting of Shareholders Rapat Umum Pemegang Saham (RUPS) merupakan The General Meeting of Shareholders (GMS) is a forum wadah bagi para pemegang saham untuk menentukan for shareholders to appoint the members of the Board of anggota Direksi dan Dewan Komisaris Perseroan, serta Directors and Board of Commissioners of the Company, untuk menyetujui laporan keuangan tahunan, laporan as well as to approve the annual financial statements, tahunan, penggunaan laba bersih, perubahan modal annual reports, utilization of net income, changes in dan restrukturisasi Perseroan. capital and restructuring of the Company. • Dewan Komisaris • Board of Commissioners Dewan Komisaris mengawasi kebijakan kepengurusan, The Board of Commissioners oversees management mengawasi dan memberikan nasihat kepada Direksi policies, supervises and provides advice to the Directors dalam melakukan kepengurusan. Dewan Komisaris in management function. The Board of Commissioners bekerja sesuai dengan anggaran dasar dan peraturan works in accordance with the articles of association perundangan dengan memperhatikan prinsip-prinsip and laws and regulations by taking into account the Good Corporate Governance. principles of Good Corporate Governance. • Direksi • Board of Directors Direksi memimpin dan mengelola Perseroan untuk The Board of Directors leads and manages the Company kepentingan Perseroan, sesuai dengan maksud dan for the interest of the Company, in accordance with tujuan Perseroan, anggaran dasar dan peraturan the aims and objectives of the Company, the articles of perundangan yang berlaku serta dengan memperhatikan association and applicable laws and regulations, and prinsip-prinsip Good Corporate Governance. with due observance to the principles of Good Corporate Governance. • Komite-Komite Dewan Komisaris - Komite Eksekutif • Board of Commissioners Committees Komite Eksekutif bertugas melakukan kajian - Executive Committee keputusan dan kebijakan bisnis yang memerlukan The Executive Committee is assigned with reviewing persetujuan Dewan Komisaris termasuk business decisions and policies that require the melaksanakan tugas-tugas berkaitan sesuai yang approval of the Board of Commissioners, including diajukan oleh Direksi. performing related tasks as proposed by the Board of Directors. Laporan Keberlanjutan 2019 Sustainability Report ASTRA

40 - Audit Committee The Audit Committee assists the Board of Tata Kelola Keberlanjutan Commissioners in its responsibilities of overseeing Sustainability Governance financial reporting methods and processes, risk management, audit and compliance with applicable - Komite Audit laws and regulations. Komite Audit membantu Dewan Komisaris - Nomination and Remuneration Committee melaksanakan tanggung jawab pengawasan metode The Nomination and Remuneration Committee dan proses pelaporan keuangan, manajemen risiko, audit, dan kepatuhan terhadap peraturan dan assists the Board of Commissioners in the conduct undang-undang yang berlaku. of supervisory duties and functions related to the nomination and remuneration system for members - Komite Nominasi dan Remunerasi of the Directors and Board of Commissioners. Komite Nominasi dan Remunerasi membantu • Environmental, Social and Governance Risk Dewan Komisaris melaksanakan tugas dan fungsi Management pengawasan yang terkait dengan sistem nominasi dan remunerasi anggota Direksi dan Dewan Environmental, Social and Governance risk management Komisaris. is adopted in each unit to which the risk is inherent. Astra refers to the prudent principle and compliance • Manajemen Risiko Lingkungan, Sosial, dan Tata Kelola with applicable environmental and social regulations. [102-11] Manajemen risiko Lingkungan, Sosial, dan Tata Kelola diterapkan setiap unit di mana risiko tersebut The Group Risk Advisory (GRA) Group assists management melekat. Astra berpedoman pada prinsip kehati-hatian in implementing the Enterprise Risk Management (ERM) dan kepatuhan terhadap peraturan perundangan framework, in accordance with the risk profile and lingkungan dan sosial yang berlaku. [102-11] appetite of each business. GRA is also assigned with assisting the Board of Directors in providing key risk Group Risk Advisory (GRA) membantu manajemen consolidation reports identified in the business unit. dalam menjalankan kerangka kerja Enterprise Risk Management (ERM), sesuai dengan profil risiko dan CODE OF CONDUCT kebutuhan masing-masing bisnis. GRA juga bertugas membantu Direksi menyediakan laporan konsolidasi Astra’s Code of Conduct serves as a guidance for all risiko utama yang diidentifikasi di unit bisnis. personnel in interacting with external stakeholders and fellow employees. [102-16] KODE ETIK The Code of Conduct governs the following matters: Kode Etik Astra yang menjadi panduan bagi setiap orang • Business ethics and work ethics dalam berinteraksi dengan pemangku kepentingan • Corporate secretary eksternal dan sesama karyawan. [102-16] • Audit and Risk Management • Securities Dealing Rules Astra Code of Conduct mengatur hal-hal sebagai berikut: • Conflicts of Interest • Etika bisnis dan etika kerja • Donation Policy • Sekretaris Perusahaan • Audit dan Manajemen Risiko Astra’s Code of Conduct is socialized in stages starting from • Securities Dealing Rules the Directorship level to all Astra employees. • Benturan Kepentingan • Kebijakan Donasi WHISTLE BLOWING Kode Etik Astra disosialisasikan secara berjenjang mulai dari Astra established a whistle blowing mechanism to receive tingkat Direksi hingga ke seluruh karyawan Astra. reports of violations of the Company’s code of conduct through the units involved in such monitoring, particularly PELAPORAN PELANGGARAN the Internal Audit Group. Every report of alleged irregularities will be investigated and followed up for improvement and Astra menyelenggarakan mekanisme pelaporan pelanggaran prevention of recurrence of similar incidents. [102-17] untuk menerima laporan pelanggaran kode etik Perusahaan melalui unit-unit yang terlibat dalam pengawasan, khususnya Grup Internal Audit. Setiap laporan dugaan penyimpangan akan ditelusuri dan ditindaklanjuti untuk perbaikan dan pencegahan terulangnya insiden serupa. [102-17] ASTRA Laporan Keberlanjutan 2019 Sustainability Report

Introduction 41 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information ASTRA DAN PEMANGKU KEPENTINGAN ASTRA AND STAKEHOLDERS Pemangku kepentingan merupakan penggerak dan penerima As stakeholders represent the triggers and beneficiaries in manfaat melalui beragam cara sehingga Astra harus melibatkan a number of ways, Astra accordingly must engage them mereka dalam rangka memajukan inisiatif keberlanjutan for the purpose of advancing the Company’s sustainability Perusahaan. Ringkasan berikut menggambarkan interaksi initiatives. The following summary illustrates Astra’s Astra dengan pemangku kepentingan yang dipilih berdasarkan interactions with stakeholders which have been selected rentang pengaruh dan kepentingan terhadap keberlanjutan based on the range of influence and interests in the Perusahaan. [102-40] Company’s sustainability. [102-40] Pemangku Kepentingan Utama Astra dan Pelibatannya | Astra Main Stakeholders and Their Involvement Pemangku Kepentingan Metode Engagement Isu Terkait Disajikan dalam Laporan ini Stakeholders [102-42] Engagement Method [102-43] Related Issues [102-44] Presented in this Report • Layanan Pelanggan • Kualitas Produk dan Jasa • Survei Kepuasan Pelanggan Tahunan • Layanan Pelanggan Portfolio Roadmap • Customer Service • Quality of Product and Service Portfolio Roadmap • Annual Customer Satisfaction Survey • Customer Service Pelanggan | Customers • Forum Bipartit dengan Serikat Pekerja • Keselamatan dan Kesehatan Public Contribution Roadmap dan People Roadmap Karyawan | Employees sesuai kebutuhan Kerja Public Contribution Roadmap and People Roadmap Pemilik dan Investor • Genba Manajemen dua kali setahun • Praktik ketenagakerjaan Owners & Investors Tata Kelola Astra dan • Majalah Astra • Kesejahteraan Portfolio Roadmap Masyarakat dan Komunitas Astra Governance and Society & Community • Pelatihan dan Pengembangan Portfolio Roadmap • Bipartite Forum with Labor Union based • Lapangan Pekerjaan Public Contribution Roadmap Public Contribution Roadmap on Demand • Management Field Visit twice a year • Occupational Health and Safety • Astra Magazine • Employment practice • Employee welfare • Training and development • Job opportunities • Laporan per Kuartal dan Laporan Tahunan • Pelaksanaan Tata Kelola • Rapat Umum Pemegang Saham Tahunan • Manfaat Finansial • Manajemen Risiko dan Reputasi • Quarterly and Annual Report • Annual General Shareholders Meeting • Implementation of Corporate Governance • Financial Benefits • Risk Management and Reputation • Program Kehumasan • Program pendidikan, • Konsultasi dan komunikasi program peningkatan kesejahteraan dan Kontribusi Sosial kesehatan • Acara-acara yang melibatkan publik • Pengentasan kemiskinan • Pelaksanaan program Kontribusi Sosial • Pengelolaan Dampak Berkelanjutan Astra dan Grup Astra Lingkungan • Public Relations program • Educational programs, increase • Sustainable Social Contribution program of welfare and health consultation and communication • Poverty alleviation • Public events • Environmental Impact • Implementation of CSR programs in Astra Management and Group KEANGGOTAAN ORGANISASI [102-13] ORGANIZATIONAL MEMBERSHIP [102-13] Astra berperan aktif dalam berbagai organisasi dan asosiasi Astra plays an active role in various organizations and bisnis, untuk membina dan melakukan hubungan baik business associations, to foster and maintain good relations dengan berbagai pihak dalam rangka mengembangkan with various parties in order to build networks. Astra’s jaringan. Keterlibatan Astra dalam asosiasi bisnis, antara lain: involvement in business associations includes: - Asosiasi Pengusaha Indonesia (APINDO) - Indonesian Employers Association (APINDO) - Gabungan Industri Kendaraan Bermotor Indonesia - The Association of Indonesia Automotive Industries (GAIKINDO) (GAIKINDO) - Asosiasi Industri Sepeda Motor Indonesia (AISI) - Indonesian Motorcycle Industry Association (AISI) - Gabungan Perusahaan Kelapa Sawit Indonesia (GAPKI) - Indonesian Palm Oil Company Association (GAPKI) - Kamar Dagang dan Industri (KADIN) Indonesia - Indonesian Chamber of Commerce and Industry (KADIN) - Asosiasi Perusahaan Sahabat Anak Indonesia (APSAI) - Indonesian Children-Friendly Company Association (APSAI) - Dewan Keselamatan dan Kesehatan Kerja (K3) Nasional - National Occupational Health and Safety (OHS) Council - Asosiasi Emiten Indonesia (AEI) - Indonesian Issuers Association (AEI) Laporan Keberlanjutan 2019 Sustainability Report ASTRA



Portfolio Roadmap Portfolio Roadmap

44 Portfolio Roadmap Portfolio Roadmap Selama lebih dari 60 tahun, kiprah bisnis Grup Astra telah berkembang menjadi 7 lini bisnis dan merupakan salah satu perusahaan dengan kapitalisasi pasar terbesar di Indonesia. Ke depannya, Grup Astra ingin menjadi milik yang bermanfaat bagi bangsa melalui kegiatan ekonomi yang menghasilkan devisa. For more than 60 years, Astra Group’s business progress has grown into 7 business lines and is one of the companies with the largest market capitalization in Indonesia. In the future ahead, the Group aims to be an asset for the nation through economic activities that generate national income. Lini Bisnis Kapitalisasi Pasar Market Capitalization 7Line of Business Rp 280.3 Triliun | Trillion Untuk menjadi milik yang bermanfaat bagi bangsa, Astra terus mengembangkan portofolio bisnisnya secara berkelanjutan. Dengan bisnis yang beragam, Astra telah menyentuh berbagai aspek kehidupan bangsa melalui produk dan layanan yang dihasilkan.[103] To be an asset to the Nation, Astra aspires to develop the Group portfolio in a sustainable manner. With a diverse portfolio, Astra has affected the lives of the people through its various products and services.[103] ASTRA Laporan Keberlanjutan 2019 Sustainability Report

Introduction 45 Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information Grup Astra mengembangkan bisnis dengan tujuan untuk Astra Group develops its business with the aim of enhancing meningkatkan nilai tambah ekonomi dan non-ekonomi economic and non-economic added values to shareholders, kepada pemegang saham, serta pada saat yang sama while at the same time contributing to the development berkontribusi pada pembangunan dan kemajuan Indonesia. and progress of Indonesia. Ten years ago, 6 business lines in Sepuluh tahun yang lalu, 6 lini bisnis Grup Astra menyerap the Group had absorbed more than 126 thousand workers, lebih dari 126 ribu tenaga kerja, kini dengan 7 lini bisnis, now with 7 business lines, Astra directly absorbed more than lebih dari 226 ribu orang terserap langsung dan jutaan 226 thousand workers and millions of others have been lainnya terhubung dengan bisnis Grup. connected to the Group’s business. Selain menyerap tenaga kerja, kelompok industri dalam In addition to absorbing labor force, the industrial group Grup Astra merupakan salah satu eksportir penting beragam within Astra Group is an important exporter of various produk ke mancanegara. Sepanjang tahun 2019, Grup products abroad. During 2019, Astra Group contributed to Astra berkontribusi pada ekonomi nasional melalui ekspor the national economy through automotive exports, crude otomotif, ekspor komoditas minyak kelapa sawit, dan ekspor palm oil exports, and coal exports. Astra Group continues to komoditas batu bara. Grup Astra terus meningkatkan porsi increase its scale of export to offset imports of production ekspor untuk mengimbangi impor bahan baku produksi dan raw materials and capital goods. barang modal. ASTRA GROUP 2019 BUSINESS PERFORMANCE KINERJA BISNIS GRUP ASTRA 2019 Astra Group’s consolidated net revenues in 2019 was Pendapatan bersih konsolidasi Grup Astra pada tahun 2019 Rp237.2 trillion, slightly lower compared to 2018, which was mencapai Rp237,2 triliun, sedikit menurun dibandingkan Rp239.2 trillion. Meanwhile, the Group’s consolidated net tahun 2018, yaitu Rp239,2 triliun. Sementara itu, laba bersih income increased by 1% to Rp21.7 trillion compared to the konsolidasi Grup Astra tercatat meningkat 1% menjadi previous year. [201-1] Rp21,7 triliun dibandingkan tahun sebelumnya. [201-1] Ulasan lengkap terkait kinerja bisnis Grup Astra dapat dibaca dalam Laporan Tahunan 2019. A complete disclosure on Astra Group Business Performance is presented in The Annual Report 2019. Laporan Keberlanjutan 2019 Sustainability Report ASTRA

46 Astra recorded favorable net income growth in financial services, heavy equipment, mining, construction, and Portfolio Roadmap energy business lines as well as of infrastructure and logistics business, while the lower net income growth in automotive Portfolio Roadmap and agribusiness segments mainly due to the slowdown in the economy and lower commodity prices. Astra mencatatkan pertumbuhan laba bersih yang baik dari lini bisnis jasa keuangan, bisnis alat berat, pertambangan, PRODUCTS AND SERVICE TO CUSTOMERS konstruksi, dan energi, serta bisnis infrastruktur dan logistik, sedangkan pertumbuhan laba bersih yang lebih rendah, Astra’s philosophy to customers is to provide the best service. pada segmen bisnis otomotif dan agribisnis yang terutama For such reason, Astra ensures that customer interactions diakibatkan oleh lemahnya perekonomian dan rendahnya are conducted in accordance with service criteria that meet harga komoditas. customer rights, as follows: [103] PRODUK DAN LAYANAN BAGI PELANGGAN - Provide safe products for public use that meet prevailing standards and regulations. Filosofi Astra kepada pelanggan adalah memberikan pelayanan yang terbaik. Untuk itu, Astra memastikan - Provide clear product information such as directions of interaksi dengan pelanggan dilakukan sesuai dengan use, maintenance, spare part information, disposal, and kriteria pelayanan yang memenuhi hak-hak pelanggan post sales services so that each product of Astra can be yaitu: [103] utilized in a safe and proper use. - Penyediaan produk yang aman digunakan masyarakat - Provide understanding to prospective and existing serta memenuhi standar dan peraturan yang berlaku. customers concerning the products, through Astra - Memberikan informasi produk yang jelas, seperti cara service channels. pemakaian, pemeliharaan, informasi suku cadang, pembuangan, dan layanan pasca penjualan sehingga setiap produk Astra dapat digunakan dengan cara yang aman dan benar. - Memberikan pemahaman kepada calon pelanggan maupun pelanggan tentang produk, melalui kanal- kanal layanan Astra. Pendapatan Bersih Laba yang Didistribusikan Jumlah Aset Net Revenue [201-1] kepada Pemilik Entitas Induk Total Assets [102-7] Profit Attributable to Owners dalam miliar Rupiah | in billions Rupiah of the Parent dalam miliar Rupiah | in billions Rupiah 239,205 237,166 dalam miliar Rupiah | in billions Rupiah 344,711 351,958 21,673 21,707 206,057 295,830 184,196 181,084 18,847 245,435 261,855 14,464 15,156 2015 2016 2017 2018 2019 2015 2016 2017 2018 2019 2015 2016 2017 2018 2019 Jumlah Ekuitas Laba per Saham Dividen per Saham 214 214 Total Equity [102-7] Earnings per Share Dividend per Share 157* dalam miliar Rupiah | in billions Rupiah dalam miliar Rupiah | in billions Rupiah dalam Rupiah | in Rupiah 186,763 535 536 177 168 185 174,363 466 156,505 139,906 357 374 126,533 154 2015 2016 2017 2018 2019 113 113 130 ASTRA 2015 2016 2017 2018 2019 64 55 55 60 57 2015 2016 2017 2018 2019 * Jika disetujui Pemegang Saham pada RUPS Tahunan bulan April 2020 Subject to approval of Shareholders at Annual GMS in April 2020 Laporan Keberlanjutan 2019 Sustainability Report