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PubHTML5 Scheduled Server Maintenance on (GMT) Sunday, June 26th, 2:00 am - 8:00 am.
PubHTML5 site will be inoperative during the times indicated!

We are here to help.

Check out our step-by-step user manual, browse through our FAQs, and post your own questions for PubHTML5 Support.


Help Center User Management

How to change the login email of PubHTML5 account

If you want to change the login email of PubHTML5 account, please contact our customer service: support@pubhtml5.com. If you just want to log in with another account, you can easily do it. Whether on PubHTML5 online platform or on PubHTML5 desktop client, you need to log out your previous account and then log in with another account. Step1. Log out your previous account. Step2. Log in with another account. Step1. Log out your previous account. Step2. Log in with another account.

Activate additional PubHTML5 accounts when purchasing Platinum or Enterprise package

PubHTML5 enables Platinum/ Enterprise users to apply for more than one account. Thus, when purchasing these packages, how to activate additional PubHTML5 accounts effectively? Please be careful for the following tips. Step1. Create a new account. Step2. Contact our customer services at support@pubhtml5com. Send us a message about the payment information and the account information, then we will help you to activate your additional PubHTML5 accounts.

How to sign my PubHTML5 account on the desktop if I have signed with my Google and Facebook account

If you have signed in with your Google or Facebook account in our online platform and you want to log in our desktop client, you have to change the password of your PubHTML5 account firstly. Then you are able to log in our software with your account and your new password. Step1. Please click the link (http://pubhtml5.com/forget-password.php)to reset your password. Step2. Log in PubHTML5 desktop client with your PubHTML5 account and your new password.

Delete PubHTML5 account

If you want to delete your PubHTML5 account from our system, please send the email under your PubHTML5 account to our customer service (support@pubhtml5.com) , we will delete it for you as soon as possible.