IDOL Institute of Distance and Online Learning ENHANCE YOUR QUALIFICATION, ADVANCE YOUR CAREER.
2 M.A.English English Lab Course Code: MAE 604 Semester: First e-Lesson: 4 SLM Unit: 9th & 10th www.cuidol.in https://www.google.com/search?q=Greek+theatre Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
ENGLISH LAB OBJECTIVES 33 INTRODUCTION Student will be introduced to the worth of Soft In this unit we shall understand soft Skills like Skills in professional life Stress Management and Problem Solving Skills Student will be introduced to Verbal skills in social and professional life Student will be introduced to how they can use Student will be able to understand Verbal Soft skills and verbal skills effectively skills like Greeting & Complimenting, Invitation and Making Request Student will be able to realize the importance of these skills Student will also be able to understand the how effective these skills are in their life www.cuidol.in Unit-9 & 10 (MAE6060)6) INSTITUTE OF DISTANACllE rAigNhDt OarNeLrINesEeLrEvAeRdNwINitGh CU-IDOL
TOPICS TO BE COVERED 4 Greeting & Complimenting Inviting Someone and Making Request Problem Solving Skills Stress Management www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
GREETING & COMPLIMENTING 5 www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
GREETING & COMPLIMENTING 6 www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
GREETING & COMPLIMENTING 7 Cultural Differences in Greeting:-In Hawaii people greet with a hug and kiss on each cheek In Poland shake hands when meeting for business or personal work In Spain people kiss on each cheek when greeting each other In Indonesia people shake hands In Japan they bow to each other www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
GREETING & COMPLIMENTING 8 www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
GREETING & COMPLIMENTING 9 When do we say the following? Good morning ! Good afternoon ! Good evening ! Good night ! Good-bye/adieu ! Bon appétit ! God bless you ! Good luck ! Bon voyage ! www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
GREETING & COMPLIMENTING 10 Body Language While Greeting People: Stand up when you meet someone Smile Make Eye-Contact Shake your hand Introduce yourself as soon as you approach people Include a statement about who you are where necessary Follow the rules of formal introductions when introducing other people THE HANDSHAKE..!! www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
GREETING & COMPLIMENTING 11 Greeting Friends and Relatives:- Hi! How are you? How are you doing? How's it going? Haven’t seen you for some time. Great to see you again! It’s nice to see/meet you again! Long time no see! www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
GREETING & COMPLIMENTING 12 Introducing Others:- The simplest and most effective way to make an introduction is to speak to the more important person first. Example: “Mr. Singh, I would like to introduce you to my manager, Mr. Chopra. Mr. Chopra, this is Ravi Singh, Vice President of Altis Corporation.” www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
GREETING &COMPLIMENTING 13 In business, which is gender neutral, follow the rule of speaking to the more important person first: “Mr. Shah, please meet Ms. Zakira. Ms. Zakira, this is Mr. Javed Shah, the President of our company.” www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
GREETING & COMPLIMENTING 14 A younger person is introduced to an older person: \"Professor Sasha, I'd like you to meet my sister, Nikhita.“ “Mom, this is my friend, Misha.\" www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
GREETING & COMPLIMENTING 15 A person of high rank or special prominence is named first and receives the introduction: “Bishop Gordon, may I present my husband, John?” www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
GREETING & COMPLIMENTING 16 Art of Complimenting Compliments not only make the receiver feel good, but also goes a long way in making the relationship more friendly and warm. www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
GREETING & COMPLIMENTING 17 Tips For Complimenting:- Follow a compliment with a question Compliment the person, not the object Praise in public carefully Compliment often Be sincere Be appropriate www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
GREETING & COMPLIMENTING 18 Don’t compliment just for the sake of it. When a person compliments too often, the compliments loses their value. Steer clear of flattery. www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
GREETING & COMPLIMENTING 19 When complimented, accept the compliment gracefully. A simple ‘thank you’ with an expression reflecting pleasure on the face is sufficient. Don’t feel embarrassed or rebuff the compliment saying \"Oh! It's nothing\" or \"Sorry, I could not do much.\" www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
GREETING & COMPLIMENTING 20 Examples of Compliment: You… ...have a great way with words. ...are a terrific leader. ...make working on a project a joy. ...are very creative. ...are a good provider. ...are fun to be with. ...make a house feel like a home. ...always motivate me. ...are fun to be with. ...sing like an angel. www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
INVITATION 21 I was wondering if you would like to join us for a meal. Perhaps you would like to have dinner at my home. Perhaps you would like to come over for a meal. We wanted to invite you to dinner. I thought you might like to try some of our local cuisine. There’s a really nice place just a few minutes down the road. There’s a pretty good place you might like which specializes in fish. There’s a great new place with a fantastic view of the city www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
INVITATION 22 Accepting Invitation:- Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL That’s very kind of you. Thank you for inviting me. I’d like that very much. I’d be delighted to come. Thank you. That’d be very nice. I’ll look forward to it. Yes, please. Thanks! That sounds like a good idea. That sounds good/ fun www.cuidol.in
INVITATION 23 Declining:- Thank you very much, but I’m afraid I can’t come. That’s very kind of you, unfortunately I have arranged something else. But I won’t be here tomorrow. Unfortunately I’m busy on Tuesday. Thanks, but I won’t be able to make it then. No, thank you/ thanks. I’m all right, thanks. www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
MAKING REQUEST 24 www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
MAKING REQUEST 25 Situations:- Ask for permission to do something Asking for help Make polite invitations Make an appointment Asking at help desk Ask someone a favor www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
MAKING REQUEST 26 Permission to do Something:- Please… May I enter the room? May I use your mobile to make an urgent call? Would it be ok, if I use your phone charger? www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
MAKING REQUEST 27 Asking for Help:- Would/could you please help me in completing my work? www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
MAKING REQUEST 28 Make or Decline Polite Invitation:- Are you free on Friday? What are you doing on Friday? Lets meet up. - I would like to but I have to meet a friend. - I would like to but I am busy in a meeting. - Ah! No sorry! I have got to meet a friend. www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
MAKING REQUEST 29 Asking at Help Desk:- (Hello!) Can / Could I book a double room, please? I would like to order a pan pizza with extra cheese. www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
MAKING REQUEST 30 Ask Someone a Favour:- May I ask you a favour? Could you do me a favour? Could you possibly do me a favour? I was wondering, if I could ask you to do me a favour? - Could you lend me your red dress/silk tie for the party tonight. www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
MAKING REQUEST 31 Response to a favour:- Don't forget to thank your friend for offering to do you a favour! Thank you so much! Add emphasis by showing how important the favour is: You're an absolute life-saver! Or You've saved my life. After thanking, you can say that you owe back a favour... I really owe you one or I'll buy you a lunch sometime. www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
MAKING REQUEST 32 Ineffective Ways of Asking:- What about... By the way, we're going to... Do you mind... Aren't we (or you) going to.... Why don't we... www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
MAKING REQUEST 33 Ineffective Ways of Asking:- 1. Why don't we; becomes I would like to go swimming, I am wondering if you are interested in doing it too. 2.By the way, we are going to., is not even asking. It's telling your friend about a decision after you have made it, and without your friend having any input into the decision. -You will get a pretty negative reaction from your friend when you say something this way. 3.Aren't we (or you) going to; is the same false conclusion, just expressed differently. www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
PROBLEMS SOLVING SKILLS 34 “Imagination is more important than knowledge” -Albert Einstein . www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
PROBLEMS SOLVING SKILLS 35 Three Pillars to Problem Solving Skills:- A Can-Do Attitude: Positive attitude utmost important to solve problems. Listen actively . accurately to understand the problem. Facts alone should influence you to make correct decisions. www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
PROBLEMS SOLVING SKILLS 36 Problem solving is cognitive processing directed at achieving a goal where no solution is obvious to the problem solver. Critical thinking assists in understanding the causes of the problem, . formulating and solving the problem and in decision making. www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
PROBLEMS SOLVING SKILLS 37 Making judgments Analytical skills Decision making Collecting information . Planning www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
PROBLEMS SOLVING SKILLS 38 Evaluate Identifying the Problem . Explore the Implement the solution problem www.cuidol.in Select best Look for alternative Alternative Unit-9 & 10 (MAE606) s All right are reserved with CU-IDOL
PROBLEMS SOLVING SKILLS 39 Stage One:-Identify the problem Be aware of the problem to be able to work on it. . Gather information related to the problem by defining in terms of facts, causes, resources, factors, criteria etc Look at your problem in different ways - find a new perspective that you haven't thought of before. www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
PROBLEMS SOLVING SKILLS 40 Stage Two:- Explore the Problem Be. Recognize every aspect in order to figure out the best way to solve it. Discuss with experts, ask questions to peers and yourself, visualize the s.ituation, restate the problem in your own words, explain the problem to someone else. Construct a clear and accurate definition of the problem by identifying circumstances and barriers. Understand the process of how to solve it. www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
PROBLEMS SOLVING SKILLS 41 Stage Three:-Look For Alternatives Brainstorming: Is a group problem-solving technique that involves spontaneous contribution of creative ideas from all . members of the group. When there is a time limit, individuals think faster! Groups provide an opportunity for greater innovation. www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
PROBLEMS SOLVING SKILLS 42 Brainstorming or rapid listing forms an excellent discovery process of alternatives . After mapping alternatives, be open to their possibilities. Make notes on those alternatives that: . need more information are new solutions can be combined or eliminated will meet opposition seem promising or exciting www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
PROBLEMS SOLVING SKILLS 43 Stage Four:- Select the Best Alternative This stage is a process of decision-making based on your comparing the possible outcomes of your alternative solutions; this is the “DO” stage Decision Making: The act of narrowing down the possibilities, selecting the best alternative, . choosing a course of action for implementation and determining the action’s potential consequences. Weigh Alternatives by evaluating against the desired outcomes, eliminating those that do not meet certain criteria Consider your intuition Return to your trusted outsider Making a decision to implement the solution www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
PROBLEMS SOLVING SKILLS 44 Stage Five:-Implement the Solution The process of implementing the solution occurs in 3 stages: Planning and preparing to implement the solution Taking the appropriate ac.tion Monitoring the effects www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
PROBLEMS SOLVING SKILLS 45 Stage Six:-Evaluate The process has to be monitored to make sure the solution is going smoothly Any problem arising in implementation must be addressed . quickly Review the success of the action in terms of achievement of goal. www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
STRESS MANAGEMENT 46 . www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
STRESS MANAGEMENT 47 Researchers define stress as a physical, mental, or emotional response to events that causes bodily or mental tension. Stress is any outside force or event that has an effect on our body or mind. Stress is the body’s au.tomatic response to any physical or mental demand placed on it. Adrenaline - a natural chemical is produced in our body as a response to stress. Fight or Flight response is elicited. www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
STRESS MANAGEMENT Eustress - Moderate levels of stress may actually improve performance and efficiency. 48 Too little stress results in boredom. Too much stress causes an unproductive anxiety level Situations, activities, events and relationships that cause ‘trauma’ to one’s physical, emotional or psychological self. College Work . Family Relationships Legal Finances Health/illness Environment Living Situation www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
STRESS MANAGEMENT 49 Signs of Stress:- Physical Headache Back Pain . Fatigue Aches and Pains Mental Difficulty Concentrating Increased Errors Poor Decision Making www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
STRESS MANAGEMENT 50 Negative effect of Stress:- Physical Weight gain/loss Unexpected hair loss Heart palpitations . High blood pressure Emotional Mood swings Anxiety Can lead to depression Can also lead to unhealthy coping strategies (i.e. alcohol, drugs, etc.) www.cuidol.in Unit-9 & 10 (MAE606) All right are reserved with CU-IDOL
Search
