PPT รวมบรรยายทักษะการสื่อสารสำหรับการจัดการ

\"... Communication represents human and social values, which is why children constitute an end in itself, a major goal of education, to which all disciplines must bring their own contribution.\"(Cerghit, I. 2002)

This Photo by Unknown Author is licensed under CC BY

  Beach or  Mountains? 103

  Sweet or   Salty? 104

  Computer or   Books? 105

  Summer or   Winter? 106

Work in groups   Work in pairs   This Photo by Unknown Author is licensed under CC BY-NC-ND

Groups/Pairs Talks! At your workplace - - What do you need to communicate? - Why is this important to communicate with others? - Who do you need to communicate this with? - What form of communication will be most effective? - What messages could be misunderstood in your communication? - What is the strengths of your teams 108

End of the session •Aj Ying 2022 2022 109

1075101 Communication Skills for Management Week 2

https://www.trainingzone.co.uk/lead/culture/the-five-styles-of-human-communication- that-consultants-need-to-know











Developmental Communication https://lidpublishing.com/how-to-present-formally-and-informally/

Developmental Communication Teacher = Develop other people by shaping and growing their knowledge, attitudes, behaviors, and skills. Coaching = A leader has stake in “the game,” but is not on the playing field (like a sports coach). They are not teaching, not providing guidance (expectations) or feedback, nor are they offering advice and perspective like a mentor (below). Mentoring = Mentorship is a developmental, voluntary relationship between someone of greater experience with someone with less. The key for this is the relationship being voluntary and the leader not acting like a “boss” in these interactions. https://3x5leadership.com/2019/11/04/the-five-types-of-developmental-communication/

Developmental Communication Teacher = Develop other people by shaping and growing their knowledge, attitudes, behaviors, and skills. Coaching = A leader has stake in “the game,” but is not on the playing field (like a sports coach). They are not teaching, not providing guidance (expectations) or feedback, nor are they offering advice and perspective like a mentor (below). Mentoring = Mentorship is a developmental, voluntary relationship between someone of greater experience with someone with less. The key for this is the relationship being voluntary and the leader not acting like a “boss” in these interactions. https://3x5leadership.com/2019/11/04/the-five-types-of-developmental-communication/

Giving feedback

Giving feedback

How to Navigate Different Communication Styles Across Multiple Teams

Communication styles Different people prefer to convey their ideas and opinions in different ways. Moreover, different people also prefer to take in ideas and opinions from others in different ways. prefer = to convey =

Communication styles These different ways in which people approach the process of communication, i.e. the process of conveying and taking in ideas and opinions, are called communication styles.

What different communication styles exist at work? https://www.planday.com/blog/4-types-of-communication-styles-in-the-workplace/

What different communication styles exist at work? • Ask you to “get to the point” • Tell people to do something vs. ask them to do something https://www.planday.com/blog/4-types-of-communication-styles-in-the-workplace/

What different communication styles exist at work? • Like data and numbers • Enjoy mapping out processes to ensure everything is documented https://www.planday.com/blog/4-types-of-communication-styles-in-the-workplace/

What different communication styles exist at work? • Make sure everyone in the project has a chance to speak, share their ideas and making decision https://www.planday.com/blog/4-types-of-communication-styles-in-the-workplace/

What different communication styles exist at work? • Like discussing the “Why” instead of the “How” • Are “big picture” thinkers and do not focus on the details https://www.planday.com/blog/4-types-of-communication-styles-in-the-workplace/

Matching the words to the descriptions in the box below; Direct • clear, concise, and unfiltered. Analytical • plans, processes, and preparation. Collaborative • including other people. Expressive • social interactions and creating an enjoyable atmosphere.

https://www.betterup.com/blog/assertiveness



https://www.betterup.com/blog/assertiveness





How to be assertive at work (and in life)



Use “I” statements Being assertive is all about getting your needs respected and your point of view valued. It’s not about judging others or telling someone they are lesser than you because they are wrong. Use “I” statements in your sentences to avoid pointing fingers. This will help you develop assertive communication. https://www.betterup.com/blog/assertiveness

Use “I” statements - Instead of saying, “you need to stop taking my This Photo by Unknown Author is licensed under CC BY-SA-NC parking space,” - try, “I feel upset and uncomfortable that I can’t access my parking space.”

Use body language + Practice eye contact This Photo by Unknown Author is licensed under CC BY-NC-ND Look at the other person in the eye and avoid shifting your gaze when you feel like shrinking away. You can practice this with someone you’re comfortable with at first if you find this difficult. https://www.betterup.com/blog/assertiveness

Get comfortable saying “no” Practice saying no without beating around the bush. Be direct and use the word “no,” not an alternative. Let’s say you don’t want to work late again to do unpaid overtime. Here’s an assertive example. Instead of saying: “I don’t think I’ll come in tonight.” Say: “No. I don’t feel like doing unpaid overtime is fair.” https://www.betterup.com/blog/assertiveness

How to Say No in a Nice and Professional Way

How to Say No in a Nice and Professional Way 1. \"Let me think about it.“ 2. \"The idea sounds great! It's just that . . . “ 3. \"I can't today. How about [insert new schedule]?“ 4. \"I'm sorry, but I can't.\"

Express yourself positively Be constructive when speaking your mind and avoid negativity when possible. Remain respectful of other people, even when you’re dealing with a negative or difficult situation. https://www.betterup.com/blog/assertiveness

Express yourself positively



Express yourself positively https://medium.com/@SGailBorden/words-that-create-walls-5-things-to-know-about- negative-positive-words-8a767269789c

Express yourself positively

The challenges of different communication styles at work

Stages of group development with explained team growth steps outline diagram. Educational forming, storming, norming, performing and adjourning process scheme in labeled circle vector illustration. https://www.dreamstime.com/stages-group-development- explained-team-growth-steps-outline-diagram-educational- forming-storming-norming-performing-image219890499