ภาษาอังกฤษ ระดับมัธยมศึกษาตอนปลาย BF31001

343 Activity 3 Fill your personal data in the blank. Import and Export Company 276/10 Soi Wat Sangkrajai Issarapab Rd. BKK 10600 APPLICATION FOR EMPLOYMENT Fill in BLOCK LETTERS Position application for ……………………………………….. PERSONAL DETAILS Full name ………………………………………………………………………………... Name of parents or guardian Father’s name ………………………….Occupation …………...………………………. Mother’s name ……..………………….Occupation …………...………………………. Home address …………………………………………………...………………………. Tel : ……………. Fax : ………….. Mobilephone…………….E – mail ………………. Age now ……………… yrs. Date of birth ……………………………………………... Place of birth ……………………………………………………………………………. Nationality ………………………………….. Religion ………………………………... Sex………………………… Marital Status……………………………… Passport (Yes or No) ……………………………………………………………………. Driving license (Yes or No) …………………………………………………………….. EDUCATION Secondary school ………………………………..from ……….………to ………….….. College/University ………..……………………..from ……….………to ………….….. PREVIOUS EMPLOYMENT Last place of work …………………………………………………………………..….. Position held …………………from ……….………to ………….…..Salary ………….. Signature…………………………… () Date/Month/Year………………..…

344 Lesson 4 Employment Letter Today’s business communication still depends on letters, as the details last longer than in conversation. English letter writing and email writing has its own pattern. 1. Applying for a job by a letter In applying for a job by a letter, learners need to understand the pattern and the use of vocabulary and expressions according to the following structure. Letter’s Structure English language letters contain 4 parts as follows: 1. Letterhead/Sender’s Address indicates to the receiver where the letter is sent from, as it tells the sender’s address and the date in the following order.เ Line 1 House name (if any), such as Ban Klai Ramkarn or the place where the letter is written Line 2 House No. and the name of soi or road Liine 3 The name of the district, such as Banglumpoo, Bangna, Yannawa etc. Line 4 The name of the town or a country Line 5 Date/Month/Year Example (To a foreign address) Ban Klai Ramkarn, 17 c. Soi Permsin, New Road, Yannawa, Bangkok 10120, Thailand. 15 April 20…….

345 (To a local address) Ban Klai Ramkarn, 17 c. Soi Permsin, New Road, Yannawa,Bangkok 10120 15 April 20……. Notes : To write the date, you can also start with the month: April5, 20…. 2. Inside Address (The address of the company or person you are writing to is written on the left (4-5 lines from the date). It is written in the following order. 2.1 The name or management position or department in the company 2.2 The name of company 2.3 Building no or postal no 2.4 Road 2.5 Town or city and postal code 2.6 Country (in case of sending to a foreign address) Examples 2.1 In case you do not know the person’s name, you can write to a position in the company, such as Personnel Manager. Personnel Manager Import & Export Company 3rd Floor, P.S. Tower 36/106 Sukhumvit 21 Klongtoey, Bangkok 10110 2.2 In case you know the person’s name, write their name, position and title (Mr., Mrs., or Ms.). But if the person has a rank or professional title, write that rank or professional title, such as Professoror Dr.

346 Ms. Preedaporn Junjua Personnel Manager Import & Export Company 3rd Floor, P.S. Tower 36/106 Sukhumvit 21 Klongtoey, Bangkok 10110 3. Salutation is the beginning of a letter. 3.1 If the Inside Address is a person’s name, the salutation will indicate that person’s name. Ms. Preedaporn Junjau Personnel Manager Import & Export Company 3rd Floor, P.S. Tower 36/106 Sukhumvit 21 Klongtoey, Bangkok 10110 Dear Ms. Preedaporn Junjua: 3.2 If the Inside Address is a position, such as Manager - For male, start with “Dear Sir,” - For female, start with “Dear/Madam,” or “Dear Madam,” such as

347 The Managing Director The Sales Manager Personnel Manager Personnel Manager Import & Export Company Import & Export Company 3rd Floor, P.S. Tower 3rd Floor, P.S. Tower 36/106 Sukhumvit 21 36/106 Sukhumvit 21 Klongtoey, Bangkok 10110 Klongtoey, Bangkok 10110 Dear Sir : Dear Madam : 3.3 In case you are not sure if the receiver is male or female, start with “Dear sir or Madam” with Attention 2 lines above the salutation. The Managing Director Personnel Manager Import & Export Company 3rd Floor, P.S. Tower 36/106 Sukhumvit 21 Klongtoey, Bangkok 10110 Attention : Dear Sir or Madam : 3.4 If the Inside Address is a company’s name, start with the following salutations. American British Import & Export Company Import & Export Company 3rd Floor, P.S. Tower 3rd Floor, P.S. Tower 36/106 Sukhumvit 21 36/106 Sukhumvit 21 Klongtoey, Bangkok 10110 Klongtoey, Bangkok 10110 Gentleman : Dear Sirs,

348 Notes : Salutations in American English usually are followed by a colon ( : ) while the British salutations are followed by a comma ( , ). 4. Letter Body is the content of letter, divided into paragraphs as follows: Paragraph 1 indicates the post you want to apply (what position is vacant or in what department?). It generally begins with “I wish to apply for the position (post) of .......( the position you want to apply) as advertised in the (name of newspapers or magazines) on (date) Paragraph 2 indicates your personal information that is relevant to the qualifications for the post, and details the experience in both study and work, the reason for leaving the past job, for example, I graduated with a Bachelor/Diploma in Secretarial Science from Chulalongkorn University in 2000. My grade average (G.P.A.) was 3.5. After my graduation, I worked as a secretary for one of the well – known firms in Bangkok. However, I would like to make more money and make progress in my job, so I leave my present job to work for an established company. Paragraph 3 closes the body of letter with a request for an interview. I have enclosed a resume so that you can consider my qualifications. I would very pleased to come for an interview at your company according to your convenience. You can contact me by my mobile phone number 081 – 6173750 in case you arrange me to come for an interview for more details about my self – information. 5. Complimentary Close tells readers that you always remember the receiver, and is located 2 lines below the last sentence of the body. The expressions used in the complimentary close are as follws:

349 American Type (English Type Salutation Complimentary close Salutation Complimentary close Dear Sir: (Choose one) Dear Sir, Dear Madam: Yours very truly, Dear Madam, Gentleman: Very truly yours, Dear Sir or Madam, Yours faithfully, Dear Sir or Madam: Yours sincerely, Dear Sirs, Sincerely Yours, Dear Ms. Songsri: Yours Cordially, Dear Ms. Songsri, Dear Dr. Jone: Cordially yours, Dear De. Jone, Yours sincerely, Yours sincerely, Sincerely Yours, Notes : Other parts that follow Signature are 1. Enclosed/Enc. The enclosure may be a document, resume, a doctor’s certificate, transcript or diploma. 2. CC. indicates that the letter is sent as a copy to relevant parties. 3. Re. The reference indicates what has been discussed or refers to the person who could verify its accuracy and gives details about the applicant. 4. P.S. ( Postscript) indicates the additional information different from the body. 5. Signature and Company position (in case it is a company’s letter or other agencies with a person in superior position). Activity 1 In which part of the letter are these words or expressions? Write the part of the letter after each expression provided below. 1. Dear Sirs, : In part___________________ 2. Yours faithfully, : In part ________________ 3. Re : Conference on Thailand Innovation 2010 : In part _____________________

350 4. 18th August 2010 at Amarin Bangkok Hotel : In part ___________________ 5. 7th August 2010 is in : In part _____________________ 6. Subject : asking for the price : In part ___________________ 7. Tony G. Logan : General Manager : In part _____________________ 8. I would like to thank you for all of your hospitality which you and your staff have kindly extended to me during my stay in Thailand. : In part ________________ 9. Enc : The agenda and Invitation Card : In part _____________________ 10. After my graduation, I have got a job as salesman working for an electrical firm. In part ________________ 11. I wish to apply for a post of accountant advertised in the Bangkok Post on 25 September 2010. In part _______________ Activity 2 Complete the salutation and complimentary which are appropriate for the inside address provided above. Mr. Jakkrit Sinchai Siemens Electrical Engineering Ltd. General Manager 9th Floor Baiyok Building Green Union Co., Ltd. 20 North Sathorn Road 9th floor Bubhajit Building Banrak Soi 9 Bangkok 10500 20 North Sathorn Road Bangjak Bangkok 10500 Dear _________________: Dear _________________ Yours ________________ Yours ________________ Mr. Jariya Sinsmut The Personnel Manager General Manager Western Limited Green Union Co., Ltd. Silom Center Bldg., 15th Floor 9th floor Bubhajit Building 20 Silom Road, Bangkok 10500

351 20 North Sathorn Road Bangjak Bangkok 10500 Dear _________________: Dear _________________ Yours ________________ Yours ________________ Activity 3 Complete this employment letter with the word or words provide in the box. detail resume apply for Yours faithfully suitable for come for worked references trained Sir or Madam advertised graduated 213 Majareon Road Nongkhaem Districe Bangkok 10160 June 20, 2010 The Personnel Manager Western Limited Silom Center Bldg., 15th Floor 20 Silom Road, Bangkok 10500 Attention : Dear ______(1)______, I wish to ______(2)______ the position of secretary, ____(3)_____ in the Bangkok Post of 30th June 2010. I have _____(4)_____ B.A. in Secretarial Science with G.P.A. 3.70 from a secretarial college; therefore, I really believe I am ______(5)_______ this position. Besides, I have been _____(6)______ in Secretarial Duty courses since I left the college. After that, I have _____(7)______ as a secretary with Golden Life Thailand Co., Ltd. For three years. My main duty is to receive phone calls for my boss.

352 I’m really interested in the position, for it will provide an ideal opportunity for growth and advancement in my career. I have enclosed my _____(8)______, a degree certificate and my past work ______(9)______ so that they will help you easily consider me your secretary. I would be glad to ____(10)______ an interview at any time which would suit you. _______(11)________, (Jiraporn Suwan) Notes : We use Present Perfect Tense in the following structure to talk about the event that happened and finished in the undefined past, but its effect is evident at present. Active Voice (subject performs the action) S + has/have + V.3 + Object Examples: He has got a job as a personnel manage. I have worked as a secretary with a well – known company. Passive Voice (subject is the person affected by an action) S + has/have + been + V3 + by + Object (Subject) Examples : I have been trained in secretary duties by the personnel manager. The post of accounting has been applied for by lots of candidates (applicants). 3. Applying for a post by e – mail e – mail stands for electronic mail or mail sent via the Internet. The sending and receiving of email is convenient, fast and effective, and email writing does not require formality. The content is concise, as we write only the key and necessary message with the following rules. 1. Indicating the desired position with a complete and easy sentence, such as I would like to apply for a post of ……………………(title) advertised in the …………..(name of newspaper) of ……………… (date of advertisement in the newspaper) 2. Indicating personal information with a short and concise message, such as

353 My name is (name) .............................. I was born on ……….(date/month/year) I am a Thai ……………….. (male/female) believing in ……………(religion such as Buddhism, Christian, Catholic, Islam etc.) 3. Indicating your marital status, ability and personality, such as I am single, a good human relationship and able to work up – country and abroad. 4. Indicating Experiences in Education and Training, such as ‘ I have got a B.A. in Commerce and Accounting with G.P. 3.00 from Chulalongkorn University. I have been trained as the following courses : Computer Operation, Secretary Duties, Accounting Studies and so forth. 5. Indicating previous job experiences Last year, I got a job as a secretary in the hotel and resigned to find a better job for a better earning and make progress in my job. 6. Expressing hope for an interview I am looking forward to your reply. I hope my education background, training and job experiences will be appropriate for me to work as a post you advertised in the newspaper.

354 Activity 4 Complete each blank with the appropriate word provided in the box. single phone looking salesman age education address advertised Job Application for G.P.A. been trained Tokyo Textile Industry Guinza Doori, Tokyo, Japan Date : 20 june 2010 14:30:15 From Jariya Sawangsri To Tokyo Textile Industry Subject : ________(1)_________ I am interested in applying ____(2)____ a job of a secretary ______(3)______ in the Bangkok Post of 18 June 2010. I am a ____(4)____ Thai female. I was born on 9 June 1985 at Siriraj Hospital. I am now 25 years of __(5)___. I have got B.A. in Commerce and Accountancy with ___(6)____ 3.5 from Chulalongkorn University in 2007. I have ____(7)_____ in secretary duties since I finished my study from a university. I got a job as a ____(8)_____ in a well – known company in Bangkok from 2007 to 2009 and I resigned to find a new job which is appropriate for my _____(9)_____ background and training courses. I am ____(10)____ forward to your reply. In case of an interview, please contact me by mobile ____(11)____ number 086 – 308 – 2560 or my E- mail ____(12)____ is [email protected] . I am able to come for an interview at any time you are convenient. Jariya Sawangsri Notes : The vocabulary and expressions that indicate ability and personality are as follows: - Able to speak English - Good command of English both speaking and writing - Have a good computer skill - Proficiency in speaking and writing English

355 - Ability to work under pressure - Responsibility and independent - Willing to work hard - Service – minded - Good personality and communication skill - Initiative, reliable and positive - Leadership and team working - High ambitious and enthusiastic - Friendly and good co – ordination - Able to work up – country or abroad - Have a drive – license - Good human relationship

356 Answer Key for Chapter 15 Lesson 1 Job Advertisements fro newspapers or related websites Activity 1 1. attractive, benefit 2. command 3. recent, salary 4. well – established, well – organized 5. well – paid 6. male, experiences Activity 2 No answer key Lesson 2 Related Vocabulary, expressions and phrases Activity 3 1. accountant 2. businessman v 5. government official 6. instructor 7. pharmacist 8. salesman 9. typist 10. veterinarian Activity 4 A veterinarian suits Wilai Songsang A businessman suits Wichai Rattana An engineer suits Wiroj Rakthai An accountant suits Kitti Siriwattana A typist suits Wicjit Sermsook A secretary suits Wipa Janjam A salesman suits Wimon Lertpanyakool a newpapers suits Siri Kongmuang Activity 5 1. P 2. V 3. Q 4. B 5.V 6. P 7. Q 8. V 9. Q 10. B

357 Activity 6 1. urgently 2. Accountant 3. Female 4. advantage 5. command 6. written 7. hard – working 8. Human 9. salary 10. resume Lesson 3 Writing Resume of Application Activity 1 RESUME OF APPLICATION Personal Details Name Mr. Wittaya Piroon Age 25 years Gender : Male Address : 23/4 Soi Petchkasem 81, Petchkasem Road, Nongkhaem District, Bangkok 10160 EDUCATION AND EXPERIENCES : Upper secondary education : Ratchaburi Provincial Non-Formal Education (Adult school) in 1984 Bachelor degree : Sukhothai Thammatirat University in administration Practical Training : Computer Operation, Dictation machines, Telephone switchboard and Typewriters (all standard makes, including electric) Personal interest : In music and painting References : Dr. Chat Shalee, and Dr. Chitchong Muangwong who are the professors in the Faculty of Commerce and Accountancy at Chulalongkorn University. Activity 2 1. She is 20 years old. 2. It’s very excellent. 3. Music is her interest. 4. She is at 27 Bumrungmuang Street, Samranras, Bangkok 10200 5. She swims and ride a horse.

358 6. It’s a Cert. in Higher Vocational Education. 7. She has taken English, Secretarial Duties, Accounting, Shorthand, Typewriting (Thai and English), Commercial Mathematics, Business Laws, Thai Language (Reporting & Speech) 8. She has already been trained Typewriters (all standard makes, Telephone switchboard) 9. It’s enclosed by references. 10. She has finished her third grade from Satreewittaya College. Activity 3 Answers vary Lesson 4 Application Letter Activity 1 1. In part Salutation 2. In part Complimentary Close 3. In part Signature and Company Position 4. In part Head Letter 5. In part Head Letter 6. In part Inside Address 7. In part Inside Address 8. In part Letter body 9. In part Signature and Company Position 10. In part Letter body 11. In part Letter body

359 Activity 2 Siemens Electrical Engineering Ltd. 9th Floor Baiyok Building Mr. Jakkrit Sinchai 20 North Sathorn Road General Manager Banrak Soi 9 Bangkok 10500 Green Union Co., Ltd. 9th floor Bubhajit Building 20 North Sathorn Road Bangjak Bangkok 10500 Dear Mr. Jakkrit : Dear Sirs, Yours sincerely, Yours faithfully, Mr. Jariya Sinsmut The Personnel Manager General Manager Western Limited Green Union Co., Ltd. Silom Center Bldg., 15th Floor 9th floor Bubhajit Building 20 Silom Road, Bangkok 10500 20 North Sathorn Road Bangjak Bangkok 10500 Dear Ms. Jariya, Dear Sir or Madam, Yours sincerely, Yours Faithfully, Activity 3 1. Sir or Madam, 2. apply for 3. advertised 4. graduated 5. suitable for 6. trained 7. worked 8. detail resume, 9. references 10. come for 11. Your faithfully Activity 4 1. Job application 2. for 3. advertised 4. single 5. age 6. G.P.A. 7. been trained 8. salesman 9. education 10. looking 11. phone 12. Address

360 Chapter 16 English for Thai Traditional Masseurs Key Contents Providing massage to foreigners is considered a way to make this local wisdom known to the world at large. Thai masseurs need to understand English, for example inviting clients and giving accurate information about Thai traditional massage. This job helps generate income for both the masseurs and the country, as some tourists like Thai massage. Expected Learning Outcomes 1. Learners can use English for Thai traditional masseurs correctly. 2. Learners can use English expressions for inviting customers, making an appointment and giving information about Thai traditional massage. Scope of Contents 1. Vocabulary about Thai massage, such as massage, relax etc. 2. Expressions used to invite customers, making an appointment, and giving information about Thai massage, such as - come this way to the massage room. - Please straight out your foot. - Please relax. - Please check your belongs before you leave. - Would you like to return for another massage later?

361 To provide Thai massage to foreigners, we can use English conversation expressions with the foreign customers, such as greeting, inviting and giving information about Thai massage, for example, Masseur : Good morning, would you like a massage, sir? : Good afternoon, would you like a massage, madam? Giving information about Thai massage Providing information about Thai massage to customers is important, as Thai massage makes Thai local wisdom known to the world at large. Masseurs can earn a living for themselves. Examples Giving information to customers We open from Tuesday to Sunday and from 8.30 a.m to 9.00 p.m. I can give you a foot massage. I can give you a body massage. We can give you an oil massage. We can give you a herbal massage. To ask customers what type of service they prefer, use the following sentences. Which one do you prefer? I can give you a foot massage and a body massage. Which one do you prefer?

362 We can give you a back massage, an oil massage and a herbal massage. Which one do you prefer? What would you like? We can give you a foot massage, a body massage, an oil massage and a herbal massage. What would you like? What kind of massage would you like? We can give you a foot massage, a body massage, an oil massage and a herbal massage. What kind of massage would you like? Note : Thai massage in general can be divided into 2 types: Royal Thai massage and General massage (or Cha-loi-sak massage). The general massage is popular and common, so masseurs can giving this information to customers, for example, I will give you the general massage or Cha-loi-sak massage. Asking and Answering questions about the massage rate In providing massage to foreign customers, we need to understand their questions, especially the questions about rate. Sometimes, we need to post the rate at the front of the palor to help the customers and their decision making.

363 Examples : Rates SERVICE RATE TRADITIONAL THAI MASSAGE 1/2 hr. 150 Baht 1 hr. 250 Baht 1 hr.(with herbs) 300 Baht FOOT REFLEXOLOGY MASSAGE อตั รำค่ำบริกำร กำรนวดแผนไทย(โบรำณ) คร่ึงชวั่ โมง(30 นาที) 150 บาท หน่ึงชวั่ โมง 250 บาท หน่ึงชว่ั โมง(ดว้ ยสมุนไพร) 300 บาท นวดกดจุดสะทอ้ นฝ่ าเทา้ Bargaining Examples : Bargaining Masseur : Good afternoon, Sir. Would you like a Thai massage? Customer : Good afternoon. What is the cost? Masseur : 150 baht for foot massage, 300 baht for body massage and 400 baht for herbal massage.

364 Customer: Can you give me a discount? Masseur : Yes, I can. Which one do you prefer? Customer : Body massage. Masseur : 250 baht for a body massage, sir. Customer : O.K. I will do it. Masseur : With pleasure, come this way, please. Giving advice to customers before massage Before providing massage, we need to let customers prepare themselves for the massage, taking off shoes, accessories as well as their belongings. Examples : - Take off your shoes, please. - Take off your watch, please. - Keep your belongings with you, please. - Keep your jewelry with you, please. In addition, customers need to clean the body parts before massage, such as feet and legs, at the designated place. Examples :

365 - Wash your feet, please. - Wash your hands, please. You may ask customers to change their clothes with the provided clothes for convenience of service. Examples : - Go to the changing room, please. - Change your clothes in this room, please. - Please wear these loose clothes. - Please keep your key locker. Requests used in Thai massage In Thai massage, customers need to change their posture, such from sitting into lying down, from lying face down to face up, from looking down to looking up, or from bending knees to stretching. So, you should understand how to ask customers to change their posture with the following requests, for example, - Come this way to the massage room, please. - Please sit down on the foot massage chair. - Please sit on the chair and put your feet on this stool.

366 - Please adjust the back of the chair to your comfort. - Rest both of your feet on this stool. - Please roll up your pants above the knees. - Relax and enjoy, if you hurt, please let me know. - Please stretch your legs. - Please bend your left knee. - Please raise up your feet. - Rest your right foot on this stool. - Please roll up your sleeves above the elbows. - If you are ready, please lie on your back. - Lie on your stomach, please. - Lie on your back, please. - Lie on your left side, please. - Lie on your right side, please.

367 - Please bend both of your knees. - Give me your left hand please. - Give me your right hand please. - Please turn to your left side. - Please turn to your right side. - Please raise up both of your legs. - Please raise up your left leg. - Please let me have both of your hands. - Please sit cross legged facing the wall. - I am going to press a little harder on your foot. - Allow me to massage your arm, your head and your back please. - I will press a little harder on your back. - Close your eyes, please.

368 - Don’t be tense, please. - Please relax. - Please lift your left arm. - Please lift your right arm. - Please lower your arms. - Please raise your chin. - Please lower your chin. - Please raise your head slowly. - Please hold my hand. - Please squeeze my hand. - Please make a fist. - Please spread your finger apart. - Please raise both of your arms up. - Please stretch your legs out.

369 - Please stretch your arms out. Making an appointment for next visit Examples : Making an appointment for next visit Masseur : Would you like to return for next massage, sir? Customer : Yes, I would. Masseur : Which day do you prefer? Customer : This evening. : Tomorrow afternoon. : Next Sunday evening. : On next Friday. : How about next Tuesday at around 3 o’clock. Masseur : It’s O.K. I will be waiting for you. Conversation used when a customer left his/her belongings Examples : Customer : I left my handbag here. : I left my wallet here.

370 : I left my earrings here. : I left my purse here. : I left my bracelet here. In case you cannot find what the customer left, you should apologize. Masseur : Sorry, I cannot find it. : Sorry, I cannot find your lost thing. Word Study Pronunciation Meaning Vocabularies มะซาจฺ (n) การนวด massage traditional Thai massage เทรด-ดิ-เซ่ินเนิล ไทย มะซาจฺ (n) การนวดแผนไทย prefer body พรีเฟอร์ (v) ชอบ oil herbal ออยล์ (n) ร่างกาย discount adjust บอด´ดี (n) น้ามนั stretch squeeze เฮอร์เบิล (adj) เก่ียวกบั สมุนไพร fist raise ดิส´เคาทฺ (v) ลดราคา spread tense อะจสั ทฺ (v) ปรับ relax สเทรทซฺ ( v) ยดื เหยยี ด สควซี ฺ (v) บีบ รัด กด ฟิ สทฺ (n) หมดั กาป้ัน เรซ (v) ยก สเพรด (v) แยกออก กาง แผ่ เทซฺ (adj) ตึง เครียด เกร็ง ริแลคซฺ (v) ผอ่ นคลาย

371 stool สทลู (n) ตง่ั พกั เทา้ มา้ นง่ั เด่ียว comfort คมั ´เฟิ ร์ท (n, v) ความสบาย/ช่วยเหลือ ปลอบโยน bracelet เบรส´ลิท (n) กาไลมือ wallet วอล´ลิท (n) กระเป๋ าหนงั ขนาดเลก็ andแบน สาหรับใส่ธนบตั ร purse เพริ ์ส (n) ถุงเงิน กระเป๋ าเงิน กระเป๋ าถือ Activity 1 : Work in pair by practicing the following conversation. At the Spa (TTM = Traditional Thai Massage Practitioner) TTM : Good evening. Would you like a Thai massage, sir? Client : Yes. What kinds of massage do you have? TTM : We have body massage, foot massage, oil massage and herbal massage. What would you like? Client : How much is it for each kind of massage? TTM : 300 baht per hour for body massage. 200 baht per hour for foot massage. 250 baht per hour for oil massage. 350 baht per hour for herbal massage. Client : Can you give me a discount for body massage? TTM : Sorry, sir. We cannot discount for one hour, but it costs 500 baht for 2 hours. Client : That’s good. I’ll take it. TTM : With pleasure, come this way, please. Exercise 1 Please find the meaning of the following words. 1. body massage = _______________________________________ 2. oil massage = _______________________________________ 3. foot massage = _______________________________________ 4. herbal massage = _______________________________________

372 5. Thai massage = _______________________________________ 6. discount = _______________________________________ 7. with pleasure = _______________________________________ 8. come this way = _______________________________________ 9. sorry = _______________________________________ 10. per hour = _______________________________________ 11. bracelet = _______________________________________ 12. wallet = _______________________________________ 13. purse = _______________________________________ 14. stool = _______________________________________ 15. tense = _______________________________________ 16. relax = _______________________________________ 17. comfort = _______________________________________ 18. fist = _______________________________________ 19. stretch = _______________________________________ 20. prefer = _______________________________________

373 Answer Key for Chapter 16 Exercise 1 Please find the meaning of the following words. 1. body massage = นวดตวั 2. oil massage = นวดน้ามนั 3. foot massage = นวดเทา้ 4. herbal massage = นวดประคบสมุนไพร 5. Thai massage = นวดแผนไทย 6. discount = ลดราคา 7. with pleasure = ดว้ ยความยนิ ดี 8. come this way = เชิญทางน้ี 9. sorry = ขอโทษ เสียใจ 10. per hour = ต่อชวั่ โมง 11. bracelet = กาไลมือ 12. wallet = กระเป๋ าหนงั ขนาดเลก็ andแบนสาหรับใส่ธนบตั ร 13. purse = ถุงเงิน กระเป๋ าเงิน กระเป๋ าถือ 14. stool = ตงั่ พกั เทา้ มา้ นงั่ เด่ียว 15. tense = ตึง เครียด เกร็ง 16. relax = ผอ่ นคลาย 17. comfort = ความสบาย/ช่วยเหลือ ปลอบโยน 18. fist = หมดั กาป้ัน 19. stretch = ยดื เหยยี ด 20. prefer = ชอบ

374 Chapter 17 English for Salespersons Key Contents In everyday life, we make a lot of purchases (such as consumer products, souvenirs, tickets ). Learners need to understand appropriate and different vocabulary and expressions, including asking about prices, size, distance, time and option, bargaining, decisions. The purchase may be done formally and informally, so you need to choose the appropriate language to meet the goal. Expected Learning Outcomes Learners can listen, speak, read and write in English to make a negotiation in different settings through simulation and proper media. Scope of Contents Lesson 1 Asking for information Lesson 2 Purchasing and Negotiating Lesson 3 Purchasing tickets (bus, train and plane) Lesson 1 Asking for Information In making a purchase, the buyer needs to understand the expressions for asking for information and the seller needs to understand the appropriate expressions for giving information correctly to ensure convenience to customers.

375 Customer Salesperson Indicating willingness to buy Using the language in the effort to sell Excuse me, do you have _______________ ? Greeting Good morning/ Hello. sell ________________ ? Asking Do you need some help? I’m looking for ______________. Can I help you? I want _____________________. What can I do for you? If you need anything, please let me know. Situation 1 At the souvenir shop. The following is the dialogue with greeting and asking, as well as helping customers, with greetings appropriate to the time of day. Salesperson : Good morning. Can I help you? Customer : I want to buy some souvenirs. Salesperson : Please come and look around. Activity 1 Greeting and inviting Customer Practice the following dialogue. Suppose you are a salesperson and fill in the blank on the right with appropriate expressions to greet and invite customers. Salesperson : Hello. Can I help you?  Good morning. _D_o__yo_u__n_e_e_d_s_o_m_e__h_e_lp_?__  _____H_e_ll_o______. What can I do for you?  Do you need some help?  ________________________________. Customer (Stating intention)  ________________________________. I am looking for __a_f_a_s_h_io_n_a_b_l_e_t_-_sh_i_r_t___. I want to buy some souvenirs. Do you have __h_e_r_b_p_r_o_d_u_c_ts_? __C_a_n__y_o_u_s_h_o_w__m_e__ some souvenirs?

376 Test 1 Arrange in a correct order the following conversation between a salesperson and a customer about inviting and asking. (A)Yes, please. I’m looking for a pearl necklace. (B) Good morning. (C) Can I help you? (D) This way, please. Lesson 2 Purchasing and bargaining In purchasing goods, the stores can be divided into a department store with fixed price goods and a small shop that allows bargaining. Introducing and Presenting a product To introduce a product, the seller needs to describe and gove information about the product that interests the customer. Practice the following dialogue that indicates what type of product the customer wants to buy and what the seller shoud say to ask for the customer’s need and introduce the product. Customer Salesperson I’d like to buy __a__sh_i_r_t/_so_m__e_s_o_c_k_s__. We have‘_N_i_k_e’_,_‘_C_r_o_c_o_d_il_e_’,_a_n_d__m_a_n_y__o_th_e_r_s. What’s this? What’s it for? It’s a water dipper. What’s it made of? It’s for taking water. It’s made of coconut shell. Situation 2 At the souvenir shop Salesperson : We have woven baskets, boxes and some silverware. What do you have in mind? Customer : I’d like to buy a beautiful silver necklace, but not too expensive.

377 Salesperson : OK. I’ll show you this. It’s handmade. It’s from the ‘One Tambon One Product’ policy. Customer : Can I try it on? Salesperson : Sure. Activity 2: Introducing and presenting a product Practice the conversation by changing the given word with the words in brackets. What’s this? It’s a homemade whiskey. It’s a water dipper. It’s a foot massager. (home-made whiskey.), (foot massager) What’s One Tambon One Product Policy? It’s the government policy to promote one product per village. Activity 2 Arrange the conversation used to introduce a product in a correct order. (A) Do you have some Thai silk? (B) Yes, we have many colours and many kinds of silk. (C) Please come this way. (D) Good afternoon. (E) Can I help you?

378 Test 3 Arrange the conversation used to introduce a product in a correct order. (A) It’s a handbag. (B) What’s it made of? (C) What’s this? (D) Do you have other colours? (E) Can I see the pink one, please. (F) Sure. Here you are. (G) It’s made of hand-woman silk. (H) Yes. They come in green, pink, orange and blue. Bargaining When buying a product from an ordinary shop (not a department store), the buyer can bargain by using the following language for bargaining. Customer Salesperson How much it is? It’s _____fo_u_r__h_u_n_d_re_d__b_a_h_t____. It’s too expensive. Can you lower the price? It’s very cheap. How much can you pay? Practice the conversation by changing the given word with the words in brackets. Can you lower the price? Can you make it 250 baht? (make it 250 baht) It’s too expensive. That very expensive. (That’s very) What about______________? What about 250 baht?

379 Situation 3 Can you lower the price? Customer : How much is it? Salesperson : It’s not too expensive. It’s sixty-five dollars. Customer : What about this small one? Salesperson : It’s fifty-two. Customer : I’ll take the first one. But can you lower the price? Salesperson : How much can you pay? Customer : What about sixty dollars? Salesperson : O.K. Test 4 Arrange the conversation used to bargain in a correct order. (A) How much for this one? (B) How about fifteen? (C) O.K. sir. (D) That’s too expensive. (E) If you pay by cash, we can make it ten percent discount. (F) Two hundred dollars. Lesson 3 Buying a ticket In making a trip, there are several mode of transportation (such as bus, train and plane). Learners need to understand the vocabulary and expressions used to say the travel time, and the date to tell the salesperson.

380 Situation 4 At the railway station. Customer : I want to buy a ticket for Chiang Mai, please? Salesperson : One way or return, sir? Customer : Return, please. How much is the fare? Salesperson : It’s two thousand two hundred fifty baht. Which day do you want to leave and your return trip? Customer : I’ll take a night trip to Chiang Mai on 19th November and come back on the evening of 25th November, please. Salesperson : O.K. Here is your ticket. The train departs from platform 6 at 18.30 p.m. Customer Salesperson Excuse me. I want to buy a ticket for S_o__ng__kh_l_a_, please?  One way or return? Can I have a train ticket for __S_u_ra_t_T__h_a_n_i _ ,  When do you want to leave? please. How much is the fare?  __It_’_s_4_5_0_b_a_h_t_o_n_e__w_a_y__. Activity 4 Practice the following conversation to understand the vocabulary and expressions used to talk about destination, flight no and fares. Customer Salesperson I want to buy a ticket to _________________. When do you want to travel? I want to buy two tickets to _____________. On which day a one way ticket to _________. How much is the fare?

381 Test 5 Arrange the following sentences in a correct order. (A) When are you travelling, sir? (B) The bus leaves at 13, 15, 17 p.m. Which one do you prefer? (C) Good morning. I’d like to buy a ticket to Udon Thani, please? (D) Saturday afternoon. (E) I’ll take the 3 o’clock bus. How much is it? (F) It’s 650 baht. Customer Salesperson Could I book a ticket  May I know your departure time, please? round trip to B__a_n_g_k_o_k,  Hold on, please. I’ll check for you. ticket please?  Your code is ____Q__X_Z_7_9_8_y______. two return  Could you pick up your ticket at tickets ___th_r_e_e_o_’_c_lo_c_k__. Making reservation for your flight. In buying an air ticket, you need to understand the vocabulary and expressions about flight, reservation code and fares. Situation 5 Booking air ticket Salesperson : Good morning. Nok Air. May I help you? Customer : Hello. I’d like to book a return ticket to Phuket for this Saturday afternoon, please. Salesperson : We have two flights on Saturday afternoon. The first one is 14.30 p.m. and the other flight leaves at 17.45 p.m. Which one do you prefer? Customer : Could I take the 17.45 flight, please? And I want to leave Phuket earliest on Tuesday.

382 Salesperson : Allright. I check for you. There is a flight at 6.30 a.m. on Tuesday. Is that O.K.? Customer Salesperson : That’s great. Customer : May I have your name, please? Salesperson : It’s Virut Somchart. : Your seat is now booked. The code is ZG970H and the price is 6,300 baht. Customer Please pick up your ticket within 5 p.m. this afternoon, : O.K. Thank you. Activity 5 Practice the conversation used to book a flight by changing the given words with the words in brackets. Customer I want to make a booking to New York. I’d like to book a return ticket to New York. I want to make a booking to New York for two tickets. (make a booking) I want to make a booking to New York (for two tickets) Salesperson Which day do you want to leave? Which day do you want to fly? (are you travelling) are you travelling ? leaving

383 Test 6Arrange the following sentences in a correct order. (A) Yes, which date do you want to fly? (B) And the way back? (C) 19th of November, please. (D) Before 15th of November at 5.00 p.m., sir. (E) When is the dead line for issuing the ticket? (F) 25th of November. (G) Excuse me, I want to make a booking for Singapore from Bangkok for 2 tickets, please. Situation 6 At the bus terminal. Salesperson Customer It’s __________ baht one-way. I’d like to go to Ayudhaya. round trip. I want to By a ticket to Hua Hin. The bus will leave Bangkok at __(_6_p_._m_.)_. How much is the ticket? Customer : Excuse me. I’d like to go to Khon Khaen. How much is the ticket? Salesperson : It’s 370 baht one-way. Customer : What time does the bus leave? Salesperson : Every 2 hours, sir. Customer : I’ll take a one-way ticket for the next bus. Salesperson : O.K. Here is your ticket and your change. Activity 6 Practice listening the conversation used to buy a ticket. Customer Salesperson I want to go to Krabi. The fare is 600 baht. __H_e_l_lo____. I want to go to Krabi. It’s 600 baht __fo_r__o_n_e_w_a_y_,_s_i_r_. Hello. I want to buy a ticket to Krabi.

384 Test 7 Arrange the following sentences in a correct order. (A) It’s 700 baht, sir. (B) When does the bus to Udorn leave? (C) At 12.30. (D) How much is the ticket? …………………………… Words Study Meaning เชิญขา้ งในเลยค่ะ Souvenirs ชาระเงินที่นี่ Vocabulary/Expressions เครื่องเงิน เคร่ืองทองเหลือง Please come in. เครื่องเงิน Please pay here. เครื่องจกั สาน lacquerware เคร่ืองแกะสลกั bronzeware เคร่ืองกระเบ้ือง silverware เครื่องป้ันดินเผา wicker work เครื่องเซรามิค wood carvings เหยอื ก china แจกนั pottery กรอบรูป ceramics ท่ีทบั กระดาษ mugs ตะกร้า vases กล่อง photo frames ถาด paper weights ท่ีรองแกว้ baskets boxes trays coasters

385 Vocabulary/Expressions Meaning We have silverware, china and ร้านเรามีเครื่องเงิน เคร่ืองกระเบ้ือง เครื่อง ceramics. เซรามิค Yes, we have mugs, vases and ในร้านมีถว้ ยกาแฟ แจกนั ตะกร้า baskets. How many would you like? ท่านตอ้ งการจานวนเท่าไร do you need? ท่านชอบแบบไหน What style do you like? ท่านอยากไดร้ าคาเท่าไร How much can you pay? ท่านอยากไดแ้ บบไหนคะ What do you have in mind? Female Accessories Meaning Vocabulary เส้ือยดื เส้ือกนั หนาว T-shirt กระโปรงชุด sweater กระโปรง dress ชุดสูท skirt กางเกงยนี ส์ suit กางเกงขายาว jeans รองเทา้ ส้นสูง pants หมวกไม่มีปี ก high heels กระเป๋ าสะพาย cap แวน่ กนั แดด handbag แวน่ ตา sunglasses เขม็ กลดั เนคไท eye glasses เส้ือคลุม tiepin สินคา้ ประเภทท่ีกาลงั อยใู่ นความนิยม jacket something fashionable

386 made of : It is made of steel. It’s gold. Vocabulary Meaning silk ผา้ ไหม batik ผา้ บาติก plastic พลาสติก polyester ใยสงั เคราะห์ teak wood ไมส้ กั coconut shell กะลามะพร้าว cotton ฝ้ าย steel เหลก็ hand – woven ทอมือ real gold ทองแท้ real pearl ไข่มุกแท้ Can you lower the price? ลดราคาอีกไดไ้ หม Can you lower it (two hundred/ ลดเหลือ 200 บาท/10 ดอลลาร์ไดไ้ หม 10 dollars) ? all right ตกลง other อนั อ่ืน ชิ้นอ่ืน

387 Post Test Match the vocabulary, expressions or sentences by putting the correct numbers in the blank provided. ____ A. made of 1. coasters, trays, boxes ____ B. something fashionable 2. How much can you pay? ____ C. O.K. Thank you. 3. Can I try it on? ____ D. wicker work 4. What do you have in mind? ____ E. souvenirs 5. basket ____ F. female accessories 6. gold ____ G. 1st December 7. And the way back? ____ H. How about 650 baht? 8. The code is YZK035i ____ I. Sure. 9. high heels ____ J. Your seat is now booked. 10. Here is your ticket.

388 Answer Key for Chapter 17 Test 1 B, C, A,D Test 2 D, E, A, B, C Test 3 C, A, B, G, D, H, E, F Test 4 A, F, E, D, B, C Test 5 C, A, D, B, E, F Test 6 G, A, C, B, F, E, D Test 7 B, C, D, A Post test 5. d 1. e 2. h 3. i 4. b 10. c 6. a 7. g 8. j 9. f

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