รวมสไลด์ ปวช.3 20000-1210 English for Business

Where What Why When

Read the conversation and answer the questions • How many question words are there in the conversation? Three questions • What does the customer need to open a bank account? Identification card • What does the word ‘ID’ stand for? Identification

® Teacher Nattanonnat Rompan PONGSAWADI TECHNOLOGICAL COLLEGE Business E-mail 20000 - 1210

® Teacher Nattanonnat Rompan 01 Introduction to e-mail content 02 Vocabulary 03 Layout of e-mail 04 Exercise

® Teacher Nattanonnat Rompan 01 Introduction to e-mail

® Teacher Nattanonnat Rompan Introduction to e-mail The word e-mail is short for electronic mail. E-mail is a system or means of sending and receiving messages from one computer to another, which can happen anywhere and anytime between computer users from different places around the world.

® Teacher Nattanonnat Rompan Introduction to e-mail A document or file can also be sent with an e-mail message, which is called attachment. The use of e-mail requires access to the Internet. It is also acceptable to use the word e-mail as a verb. To start using e-mail, we need to have our own e-mail address.

® Teacher Nattanonnat RompanExercise 3.1 Page 41 Choose the best answer 1. What is the shorter way of saying the word electronic mail? : _T_h_e__s_h_or_t_e_r _w_a_y__o_f _sa_y_i_n_g_t_h_e_w__o_rd__e_le_c_t_ro_n_i_c_m__a_il_i_s_e_m__ai_l_o_r_e_-_m_a_i_l.__ 2. What does the use of email require? : _T_h_e__u_s_e_o_f_e_m__ai_l_r_eq_u_i_r_es__to__a_c_ce_s_s__to__th_e__in_t_e_r_n_e_t._________________ 3. What is a document or file sent with an email message? : _A__d_o_c_u_m_e_n_t_o_r__fi_le__se_n_t_w__it_h__an__e_m__ai_l_m_e_s_s_a_g_e_i_s_a_t_ta_c_h_m__e_n_t.________ 4. To start using email, what does a computer user need to have? : _A__c_o_m_p_u_t_e_r_u_s_e_r_n_e_e_d_t_o__h_av_e__e_-m__a_il_a_d_d_r_e_s_s._____________________

® Teacher Nattanonnat Rompan Vocabulary 02

Access ® Teacher Nattanonnat Rompan เขา้ ถงึ Attachment Computer Document เอกสารท่แี นบมากบั อเี มล คอมพวิ เตอร์ เอกสาร E-mail / email E-mail address Electronic mail File อเี มล ท่อี ยูอ่ เี มล จดหมายอเิ ลก็ ทรอนิกส์ ไฟล์ Internet Means Message / Messages System อนิ เทอรเ์ น็ต วธิ ีการ ขอ้ ความ ระบบ

® Teacher Nattanonnat Rompan 03 Layout of e-mail

® Teacher Nattanonnat Rompan The layout of email may have different forms according to the platform used. However, They always have something in common.

® Teacher Nattanonnat Rompan Header Information

® Teacher Nattanonnat Rompan Message Text

® Teacher Nattanonnat Rompan Signature

® Teacher Nattanonnat Rompan Header information consists of • To: ______ Insert the main recipient’s email address. • cc: ______ Insert other recipient’s email address when • bcc: ______ you want to send copies of this message. Insert other recipient’s email address when *Of course, the recipient in this bcc: field can see who are the recipients in the To: and cc:, you want to send copies of this message but but the original recipients in the To: and cc: you do not want the main recipients to know. will •not see the recipient in the bcc: field. Attachment: Attach a file that you want to send with an email message.

® Teacher Nattanonnat Rompan Example

® Teacher Nattanonnat Rompan Message text Type an email message. The message in a business email is always less formal than in a business letter. Message text contains 1. Salutation : คำข้นึ ตน้ We have to choose the appropriate word choices for calling the recipients, which depends on the relationship between senders and recipients. We always have to use comma (\",\") after recipients' name.

® Teacher Nattanonnat Rompan Example : Dear + : Smith, : Robinson, (We use Miss (Ms.) when we do not know the material status of the woman) : Elizabeth Walter, : all : Sir or Madam (We use these words in formal context when the senders and recipients do not know each other in personal.)

® Teacher Nattanonnat Rompan Body of the massage There are no clear rules for writing letters or emails, but we have to write the message in at least 2 paragraphs. So, we can divide the part of the message to First paragraph : Introduction and the reason for writing Second paragraph : Information and detail Third paragraph : Summary or what the sender asks the recipient to do

® Teacher Nattanonnat Rompan Note: - The first time sending the message, the sender has to let the recipient know the reason for sending an email. - Mind your spelling and try not to use the abbreviation. - Divide your messages into paragraphs but not more than four paragraphs. - Give the clear objective of writing in each paragraph. Think about how you would understand the message if you were the recipient.

® Teacher Nattanonnat Rompan Closing message - Tell the recipients politely that you are waiting for their answer : We hope to hear from you soon. - Ask the recipient to confirm if they already received your message : Please confirm upon receipt. : Kindly confirm upon receipt.

® Teacher Nattanonnat Rompan Example *It is not common to see the indentation of the first line of each paragraph. Dear Mr. Sripatak, We have heard about the latest edition of Newcastle Advanced Learner’s Dictionary for Industrial Engineers and would like to see a dictionary sample. We would appreciate it if you could send a sample of the dictionary so that we can consider placing an order. We hope to hear from you soon.

® Teacher Nattanonnat Rompan Complimentary closing : Your faithfully - Faithfully yours Your sincerely - Sincerely yours - Your truly Truly yours - Very truly yours - Sincerely Best wishes - Kind regards - Warm regards Regards Signature : Type or sign the sender’s name. : Type the sender’s position, company, telephone and fax numbers, and email address. However, it may not be necessary if an e-mail message is sent within the company.

® Teacher Nattanonnat Rompan Example Sincerely yours, Dora Gerardy Chief Designer at Revolutionary Pencils +336921512

® Teacher Nattanonnat Rompan Exercise 04

® Teacher Nattanonnat Rompan Exercise 3.3 Page 42 What is the part of speech of each underlined e-mail? 1. _v_e_r_b_ Amanda e-mailed me yesterday. 2. _n_o_u_n_ Dean send me an e-mail last month. 3. _v_e_r_b_ Don’t forget to e-mail me by tomorrow. 4. _n_o_u_n_ I received an e-mail from a customer. 5. _v_e_r_b_ Can you e-mail me the schedule? 6. _n_o_u_n_ You can contract me by e-mail. 7. _n_o_u_n_ E-mail is short for electronic mail. 8. _n_o_u_n_ Jane forgot to check her e-mail.

® Teacher Nattanonnat Rompan Exercise 3.5 Page 43 Look at the header information on an e-mail and write answers to the questions. 4. When this e-mail has been sent to Wipawan, 1. Write the e-mail address of the will Wipawan see Kraiwan? main recipient. : _Y_e_s_,_s_h__e__w_i_ll_._____________________ : _k_r_a_i_w__a_n_s_@__b_r_is_t_o_l_.a_c__.u_k____________ 2. Write the e-mail that will also be sent but the sender does not want the main recipient to know. : _w__i_p_a_w__a_n_@__u_o_w__._e_d_u_._a_u____________ 3. Write the name of the attach file. : _C_o__n_s_u_l_ta_n__t_l_is_t____________________

® Teacher Nattanonnat Rompan Exercise 3.5 Page 43 5. When this e-mail has been sent to 6. When this e-mail has been sent to Kraiwans, will Kraiwans see Wipawan? Jack, will Jack see Wipawan? : _N_o__, _h_e__w__il_l_n_o__t_/__w_o_n__’t_.__________ : __N_o_,__h_e__w__il_l_n_o_t__/__w_o_n__’t_.__________

® Teacher Nattanonnat Rompan See you later

PONGSAWADI TECHNOLOGICAL COLLEGE BusinessE-m ail 20000 -1210

01 Things you should know about writing an e-mail. content Exercise 03 02 Internet and Intranet

01 Things you should know about writing an e-mail.

1. There are no clear rules or style of writing e-mail. 2. Generally, an e-mail message still follows the elements and styles of a business letter. 3. If the e-mail writer knows the recipient well or wants to write personal message, it may not be necessary to use salutations and complimentary closing. 4. E-mail can be formal and informal. That depends on many things such as languages for salutations and complimentary closing.

5. Correct grammar and spelling are still important. An e-mail message should be short and get to the point because most recipient often receive a lot of e-mail. 6. We should be careful about writing all words in upper case (capitals) such as URGENT. This can be meant that the writer is shouting at the recipient.

02 Internet and Intranet

® Teacher Nattanonnat Rompan Unit 2 : Business E-mail

® Teacher Nattanonnat Rompan Unit 2 : Business E-mail 2

® Teacher Nattanonnat Rompan Inquiry E-mail 01 อเี มลสอบถามขอ้ มลู CONTENTS 02 Notification E-mail อเี มลแจง้ ใหท้ ราบ 03 Exercise

® Teacher Nattanonnat Rompan Inquiry 0E1-mail 01

® Teacher Nattanonnat Rompan 01 Definition The word inquiry means an act of asking for information. So, business inquiry emails are emails used to ask for information such as แคต็ ตาลอ็ ก ราคา ตวั อย่างสนิ คา้ การสาธติ catalog, price list, sample, demonstration, and product details. รายละเอยี ดสนิ คา้

® Teacher Nattanonnat Rompan Language for inquiry e-mails (ภาษาทใ่ี ชใ้ นการขอขอ้ มลู ใน inquiry email) : I would appreciate sending me (aส่งิpทr่ตีicอ้ eงกlาisรใt.หอ้ กี ฝ่ ายสง่ ให)้ . : I would appreciate it if you would / could send me (aส่งิcทaต่ี taอ้ งloกgารcใหoอn้ กี tฝa่iาnยiสnง่ gใหd)้ .etails of products. : I would be grateful if you would / could send me (aส่งิpทr่ตีoอd้ งuกcาtรใsหaอ้mกี ฝp่ าleย.สง่ ให)้ . : If possible, would / could you please send me (aส่งิcทaต่ี taอ้ งloกgารcใหoอn้ กี tฝa่iาnยiสnง่ gใหd)้ .etails of products and price list. : Would / Could you please send me (aส่งิpทr่ตีicอ้ eงกlาiรsใtห. อ้ กี ฝ่ ายสง่ ให)้? : Would / Could you please send me (aส่งิpทr่ตีoอ้dงuกcารtใsหaอ้ mกี ฝp่ าlยeส. ง่ ให)้?

® Teacher Nattanonnat Rompan Language for reply e-mails (ภาษาทใ่ี ชใ้ นการตอบ inquiry email) : Thank you for your inquiry email of (เMดือaนrc+hปีท2ไ่ี 0ด.ร้ บั จดหมาย). : I would like to thank you for inquiry email (oเดfือMน a+rปcีทh่ไี ด2ร้ บ0ั จ.ดหมาย). : I have attached (tสh่งิ eทแ่ีdนeบtaมiาlsกบั ofemmayil)p. roducts. : I have attached a copy of the (tสh่งิeท่แีdนeบtaมiาlsกบั ofemmayil)p. roducts. : Attached please find / see (oสu่งิ ทr่แี pนuบrมchากaบัseemoradile).r. : Please find / see the attached file of (tสh่งิ eท่แี dนeบtมaiาlกsบั oefmmayil)p. roducts and a price list. : Please find / see attached (aส่งิ pทr่แี icนeบมliาsกtบ.ั email).

® Teacher Nattanonnat Rompan [email protected] Inquiry Dear Ms. Ruamjai, We are an importer of home furniture based in 01Australia and are looking for an exporter who can supply us with high-quality home furniture from Thailand. We saw the product list on your website and would like to know more about the products.

® Teacher Nattanonnat Rompan [email protected] Inquiry Could you please send us your product catalog and price list? We hope to hear from you soon. Yours sincerely,

® Teacher Nattanonnat Rompan [email protected] Inquiry Shane McGrath Purchasing Manager Tel.: +61(0)34201299 Fax.: + 61 (0) 342101300 Email: [email protected]

® Teacher Nattanonnat Rompan Reading the Example inquiry email above and circle what the following sentences are about. 1. We are an importer of home furniture based in Australia .................... 1. Tell who you are 2. Tell why you are writing 3. Asking for information 4. Closing Page Exercise 47 3.8

® Teacher Nattanonnat Rompan Page Exercise 47 3.8 Reading the Example inquiry email above and circle what the following sentences are about. 2. ………. are looking for an exporter who can supply us with high-quality home furniture from Thailand. 1. Tell who you are 2. Tell why you are writing 3. Asking for information 4. Closing

® Teacher Nattanonnat Rompan Reading the Example inquiry email above and circle what the following sentences are about. 3. We saw the product list on your website .................... 1. Tell who you are 2. Tell why you are writing 3. How you know the company 4. Asking for information you’re contacting Page Exercise 47 3.8

® Teacher Nattanonnat Rompan Page Exercise 47 3.8 Reading the Example inquiry email above and circle what the following sentences are about. 4. Could you please send us your product catalog and price list? 1. Tell who you are 2. Tell why you are writing 3. How you know the company 4. Asking for information you’re contacting