Đắc nhân tâm

["\u0110\u1eaeC NH\u00c2N T\u00c2M ng\u00e0y n\u1ecd, Chris \u0111ang ch\u0103m ch\u00fa v\u00e0o c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh t\u1ea1i b\u00e0n h\u1ecdc, t\u00f4i \u0111\u1ebfn g\u1ea7n, h\u1ecfi Chris xem c\u1eadu c\u00f3 mu\u1ed1n h\u1ecdc \u1edf l\u1edbp cao c\u1ea5p kh\u00f4ng. T\u00f4i mu\u1ed1n n\u1eafm \u0111\u01b0\u1ee3c m\u1ed9t d\u1ea5u hi\u1ec7u n\u00e0o \u0111\u00f3 tr\u00ean g\u01b0\u01a1ng m\u1eb7t c\u1ee7a Chris, t\u00f4i th\u1ea5y c\u1eadu b\u00e9 m\u01b0\u1eddi b\u1ed1n tu\u1ed5i \u1ea5y \u0111ang c\u1ed1 t\u00ecm c\u00e1ch ng\u0103n nh\u1eefng gi\u1ecdt n\u01b0\u1edbc m\u1eaft. \u201cAi \u1ea1? Em \u01b0? Em \u01b0? Th\u1ea7y Rowland? Em l\u00e0m \u0111\u01b0\u1ee3c sao?\u201d \u201cChris, \u0111\u00fang th\u1ebf, em \u0111\u1ee7 s\u1ee9c l\u00e0m \u0111\u01b0\u1ee3c!\u201d \u0110\u1ebfn \u0111\u00e2y, t\u00f4i c\u0169ng ph\u1ea3i ng\u1eebng l\u1ea1i v\u00ec ch\u1ef1c tr\u00e0o n\u01b0\u1edbc m\u1eaft x\u00fac \u0111\u1ed9ng. Khi Chris b\u01b0\u1edbc ra kh\u1ecfi l\u1edbp ng\u00e0y h\u00f4m \u1ea5y, c\u1eadu c\u00f3 v\u1ebb cao h\u01a1n c\u1ea3 t\u1ea5c. C\u1eadu \u1ea5y nh\u00ecn t\u00f4i b\u1eb1ng \u0111\u00f4i m\u1eaft long lanh v\u00e0 n\u00f3i gi\u1ecdng r\u00f5 r\u00e0ng: \u201cEm c\u1ea3m \u01a1n th\u1ea7y, th\u1ea7y Rowland\u201d. Chris \u0111\u00e3 d\u1ea1y cho t\u00f4i m\u1ed9t b\u00e0i h\u1ecdc m\u00e0 t\u00f4i kh\u00f4ng bao gi\u1edd qu\u00ean. \u0110\u00f3 l\u00e0 l\u00f2ng \u01b0\u1edbc mu\u1ed1n s\u00e2u xa \u0111\u01b0\u1ee3c c\u1ea3m th\u1ea5y m\u00ecnh quan tr\u1ecdng. T\u00f4i \u0111\u1eb7t m\u1ed9t t\u1ea5m b\u1ea3ng tr\u01b0\u1edbc c\u1eeda l\u1edbp ghi h\u00e0ng ch\u1eef \u201cB\u1ea1n l\u00e0 ng\u01b0\u1eddi quan tr\u1ecdng\u201d \u0111\u1ec3 m\u1ecdi ng\u01b0\u1eddi c\u00f3 th\u1ec3 th\u1ea5y v\u00e0 \u0111\u1ec3 nh\u1eafc nh\u1edf ch\u00ednh t\u00f4i r\u1eb1ng, m\u1ecdi h\u1ecdc sinh t\u00f4i g\u1eb7p \u0111\u1ec1u quan tr\u1ecdng nh\u01b0 nhau\u201d. M\u1ed9t s\u1ef1 th\u1eadt r\u00f5 r\u00e0ng l\u00e0 h\u1ea7u h\u1ebft m\u1ecdi ng\u01b0\u1eddi b\u1ea1n g\u1eb7p \u0111\u1ec1u c\u1ea3m th\u1ea5y h\u1ecd h\u01a1n b\u1ea1n \u1edf m\u1ed9t \u0111i\u1ec3m n\u00e0o \u0111\u00f3. C\u00e1ch ch\u1eafc ch\u1eafn \u0111\u1ec3 chi\u1ebfm \u0111\u01b0\u1ee3c c\u1ea3m t\u00ecnh c\u1ee7a h\u1ecd l\u00e0 khi\u1ebfn h\u1ecd nh\u1eadn th\u1ea5y, b\u1eb1ng m\u1ed9t c\u00e1ch t\u1ebf nh\u1ecb, r\u1eb1ng b\u1ea1n th\u00e0nh th\u1eadt th\u1eeba nh\u1eadn t\u1ea7m quan tr\u1ecdng c\u1ee7a h\u1ecd. Tri\u1ebft gia Emerson t\u1eebng n\u00f3i: \u201cM\u1ecdi ng\u01b0\u1eddi t\u00f4i g\u1eb7p trong \u0111\u1eddi \u0111\u1ec1u h\u01a1n t\u00f4i \u1edf m\u1ed9t \u0111i\u1ec3m n\u00e0o \u0111\u1ea5y v\u00e0 t\u00f4i h\u1ecdc \u0111\u01b0\u1ee3c \u0111i\u1ec3m \u1ea5y c\u1ee7a anh ta\u201d. Nh\u01b0ng kh\u1ed5 n\u1ed7i, nh\u1eefng con ng\u01b0\u1eddi t\u1ea7m th\u01b0\u1eddng l\u1ea1i hay ki\u00eau ng\u1ea1o, t\u1ef1 m\u00e3n v\u00e0 khoa tr\u01b0\u01a1ng \u1ea7m \u0129 n\u00ean ch\u1eb3ng mu\u1ed1n h\u1ecdc h\u1ecfi \u1edf ai \u0111i\u1ec1u g\u00ec c\u1ea3. Nh\u01b0 \u0111\u1ea1i v\u0103n h\u00e0o Shakespeare \u0111\u00e3 vi\u1ebft: 149","HOW TO WIN FRIENDS & INFLUENCE PEOPLE \u201c\u2026 \u00d4i con ng\u01b0\u1eddi, con ng\u01b0\u1eddi ki\u00eau ng\u1ea1o, C\u00f3 \u0111\u01b0\u1ee3c ch\u00fat uy quy\u1ec1n, \u2026 \u0110\u00e3 v\u1ed9i di\u1ec5n tr\u00f2 ng\u00f4ng cu\u1ed3ng tr\u01b0\u1edbc m\u1eb7t \u0110\u1ea5ng H\u00f3a c\u00f4ng \u0110\u1ec3 c\u00e1c v\u1ecb thi\u00ean s\u1ee9 ph\u1ea3i r\u01a1i l\u1ec7.\u201d Nh\u1eefng doanh nh\u00e2n trong c\u00e1c l\u1edbp c\u1ee7a t\u00f4i h\u01b0\u1edbng d\u1eabn \u0111\u00e3 \u1ee9ng d\u1ee5ng nh\u1eefng nguy\u00ean t\u1eafc n\u00e0y v\u00e0 thu \u0111\u01b0\u1ee3c nh\u1eefng k\u1ebft qu\u1ea3 r\u1ea5t m\u1ef9 m\u00e3n. \u0110\u00e2y l\u00e0 tr\u01b0\u1eddng h\u1ee3p c\u1ee7a m\u1ed9t lu\u1eadt s\u01b0 \u1edf Connecticut. Ngay sau kh\u00f3a h\u1ecdc, \u00f4ng R. c\u00f9ng v\u1ee3 \u0111\u1ebfn Long Island th\u0103m h\u1ecd h\u00e0ng b\u00ean v\u1ee3. Khi b\u1ecb v\u1ee3 b\u1ecf \u0111\u1ee9ng m\u1ed9t m\u00ecnh v\u1edbi m\u1ed9t b\u00e0 c\u00f4 c\u1ee7a c\u00f4 \u1ea5y, anh \u1ea5y \u0111\u00e3 kh\u00f4ng b\u1ecf l\u1ee1 m\u1ed9t d\u1ecbp t\u1ed1t \u0111\u1ec3 th\u1ef1c h\u00e0nh b\u00e0i h\u1ecdc v\u1ec1 khen ng\u1ee3i. Th\u1ebf l\u00e0 anh nh\u00ecn quanh ng\u00f4i nh\u00e0 t\u00ecm ra m\u1ed9t \u0111i\u1ec1u g\u00ec \u0111\u00f3 \u0111\u1ec3 khen ng\u1ee3i nh\u1eb1m th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m c\u1ee7a m\u00ecnh. Anh h\u1ecfi: - C\u00f4 \u1ea1, ng\u00f4i nh\u00e0 n\u00e0y \u0111\u01b0\u1ee3c x\u00e2y v\u00e0o kho\u1ea3ng n\u0103m 1890 ph\u1ea3i kh\u00f4ng? - Ph\u1ea3i r\u1ed3i ch\u00e1u, \u0111\u00fang l\u00e0 n\u0103m \u0111\u00f3. - N\u00f3 l\u00e0m ch\u00e1u nh\u1edb \u0111\u1ebfn ng\u00f4i nh\u00e0 n\u01a1i ch\u00e1u \u0111\u00e3 sinh ra. \u0110\u1eb9p, r\u1ed9ng r\u00e3i v\u00e0 ch\u1eafc ch\u1eafn. Th\u1eddi nay ng\u01b0\u1eddi ta kh\u00f4ng c\u00f2n x\u00e2y nh\u1eefng ng\u00f4i nh\u00e0 nh\u01b0 v\u1eady n\u1eefa. - Ta ngh\u0129 ch\u00e1u n\u00f3i \u0111\u00fang \u0111\u1ea5y, - ng\u01b0\u1eddi c\u00f4 t\u00e1n th\u00e0nh. - T\u1ee5i tr\u1ebb th\u1eddi n\u00e0y c\u00f3 th\u00e8m bi\u1ebft g\u00ec \u0111\u1ebfn th\u1ebf n\u00e0o l\u00e0 \u0111\u1eb9p \u0111\u00e2u! Ng\u01b0\u1eddi ta c\u1ea7n m\u1ed9t c\u0103n ph\u00f2ng xinh x\u1eafn \u0111\u1ec3 ng\u1ee7, c\u00f2n ch\u00fang th\u00ec c\u1ee9 lang thang su\u1ed1t ng\u00e0y s\u00e1ng \u0111\u00eam tr\u00ean xe h\u01a1i. 150","\u0110\u1eaeC NH\u00c2N T\u00c2M - N\u00f3 l\u00e0 ng\u00f4i nh\u00e0 m\u01a1 \u01b0\u1edbc c\u1ee7a gia \u0111\u00ecnh ta, b\u00e0 n\u00f3i, gi\u1ecdng m\u01a1 m\u00e0ng nh\u01b0 \u0111ang tr\u1edf v\u1ec1 mi\u1ec1n k\u00fd \u1ee9c d\u1ecbu d\u00e0ng. - Bi\u1ebft bao n\u0103m c\u00f4 v\u00e0 d\u01b0\u1ee3ng \u01b0\u1edbc mong, t\u00ednh to\u00e1n \u0111\u1ee7 m\u1ecdi th\u1ee9 m\u1edbi c\u00f3 th\u1ec3 x\u00e2y n\u00ean n\u00f3. Ch\u00e1u bi\u1ebft kh\u00f4ng, c\u00f4 d\u01b0\u1ee3ng \u0111\u00e2u c\u00f3 ti\u1ec1n thu\u00ea ki\u1ebfn tr\u00fac s\u01b0 m\u00e0 t\u1ef1 thi\u1ebft k\u1ebf c\u1ea3 \u0111\u1ea5y! R\u1ed3i b\u00e0 ch\u1ec9 cho \u00f4ng R. xem t\u1eebng th\u1ee9 trong nh\u00e0. \u00d4ng th\u1ef1c l\u00f2ng bi\u1ec3u l\u1ed9 s\u1ef1 th\u00e1n ph\u1ee5c b\u1ed9 s\u01b0u t\u1eadp qu\u00fd b\u00e1u m\u00e0 b\u00e0 \u0111\u00e3 thu th\u1eadp trong nh\u1eefng chuy\u1ebfn du l\u1ecbch n\u01b0\u1edbc ngo\u00e0i v\u00e0 n\u00e2ng niu g\u00ecn gi\u1eef c\u1ea3 \u0111\u1eddi. \u0110\u00e2y l\u00e0 m\u1ed9t b\u1ed9 \u0111\u1ed3 tr\u00e0 c\u1ed5 c\u1ee7a Anh, b\u1eb1ng s\u1ee9 Wedgwood, kia l\u00e0 nh\u1eefng chi\u1ebfc gi\u01b0\u1eddng v\u00e0 gh\u1ebf ki\u1ec3u Ph\u00e1p, nh\u1eefng b\u1ee9c tranh c\u1ee7a \u00dd v\u00e0 nh\u1eefng t\u1ea5m m\u00e0n l\u1ee5a c\u00f3 xu\u1ea5t x\u1ee9 t\u1eeb m\u1ed9t l\u00e2u \u0111\u00e0i c\u1ed5 \u1edf Ph\u00e1p... Sau \u0111\u00f3, b\u00e0 d\u1eabn \u00f4ng R. ra nh\u00e0 \u0111\u1ec3 xe. \u1ede \u0111\u1ea5y, m\u1ed9t chi\u1ebfc \u00f4 t\u00f4 Packard, h\u00e3y c\u00f2n m\u1edbi nguy\u00ean, \u0111\u01b0\u1ee3c \u0111\u1eb7t ngay ng\u1eafn tr\u00ean nh\u1eefng kh\u1ed1i g\u1ed7. - D\u01b0\u1ee3ng mua chi\u1ebfc xe n\u00e0y cho c\u00f4 kh\u00f4ng l\u00e2u tr\u01b0\u1edbc khi d\u01b0\u1ee3ng qua \u0111\u1eddi. - B\u00e0 d\u1ecbu d\u00e0ng n\u00f3i. - T\u1eeb khi d\u01b0\u1ee3ng m\u1ea5t, c\u00f4 kh\u00f4ng c\u00f3 d\u1ecbp d\u00f9ng n\u00f3 n\u1eefa\u2026 Ch\u00e1u bi\u1ebft th\u01b0\u1edfng th\u1ee9c c\u00e1i \u0111\u1eb9p, c\u00f4 t\u1eb7ng ch\u00e1u chi\u1ebfc xe \u0111\u00f3. - \u1ed2 kh\u00f4ng, c\u00f4 \u1ea1! C\u00f4 l\u00e0m ch\u00e1u s\u1eedng s\u1ed1t qu\u00e1. D\u0129 nhi\u00ean ch\u00e1u r\u1ea5t qu\u00fd t\u1ea5m l\u00f2ng c\u1ee7a c\u00f4 nh\u01b0ng ch\u00e1u kh\u00f4ng th\u1ec3 n\u00e0o nh\u1eadn \u0111\u01b0\u1ee3c. Xe c\u1ee7a ch\u00e1u c\u00f2n m\u1edbi. C\u00f4 c\u00f2n nhi\u1ec1u h\u1ecd h\u00e0ng th\u00e2n thu\u1ed9c, h\u1ecd s\u1ebd th\u00edch c\u00f3 \u0111\u01b0\u1ee3c chi\u1ebfc Packard n\u00e0y. - Th\u00e2n thu\u1ed9c \u00e0? - B\u00e0 th\u1ed1t l\u00ean trong n\u1ed7i gi\u1eadn d\u1eef tr\u00e0o d\u00e2ng - Ph\u1ea3i, nhi\u1ec1u ng\u01b0\u1eddi trong b\u1ecdn h\u1ecd ch\u1ec9 mong c\u00f4 ch\u1ebft \u0111i \u0111\u1ec3 chi\u1ebfm chi\u1ebfc xe n\u00e0y. C\u00f2n l\u00e2u c\u00f4 m\u1edbi \u0111\u1ec3 cho h\u1ecd. - V\u1eady c\u00f4 c\u00f3 th\u1ec3 b\u00e1n n\u00f3 \u0111i. 151","HOW TO WIN FRIENDS & INFLUENCE PEOPLE - B\u00e1n \u01b0? Ch\u00e1u t\u01b0\u1edfng c\u00f4 c\u00f3 th\u1ec3 b\u00e1n chi\u1ebfc xe n\u00e0y sao? L\u00e0m sao c\u00f4 c\u00f3 th\u1ec3 \u0111\u00e0nh l\u00f2ng nh\u00ecn nh\u1eefng ng\u01b0\u1eddi xa l\u1ea1 l\u00e1i chi\u1ebfc xe m\u00e0 d\u01b0\u1ee3ng \u0111\u00e3 d\u00e0nh d\u1ee5m mua t\u1eb7ng c\u00f4 v\u00e0o nh\u1eefng n\u0103m th\u00e1ng k\u1ef7 ni\u1ec7m \u0111\u00f3? C\u00f4 s\u1ebd kh\u00f4ng bao gi\u1edd b\u00e1n n\u00f3. C\u00f4 mu\u1ed1n t\u1eb7ng cho ch\u00e1u b\u1edfi v\u00ec ch\u00e1u l\u00e0 ng\u01b0\u1eddi bi\u1ebft qu\u00fd tr\u1ecdng nh\u1eefng k\u1ef7 v\u1eadt\u2026 \u00d4ng kh\u00f4ng d\u00e1m t\u1eeb ch\u1ed1i n\u1eefa v\u00ec s\u1ee3 l\u00e0m t\u1ed5n th\u01b0\u01a1ng t\u00ecnh c\u1ea3m c\u1ee7a ng\u01b0\u1eddi c\u00f4. Ng\u01b0\u1eddi \u0111\u00e0n b\u00e0 n\u00e0y s\u1ed1ng c\u00f4 \u0111\u1ed9c, hiu qu\u1ea1nh trong m\u1ed9t ng\u00f4i nh\u00e0 l\u1edbn v\u1edbi nh\u1eefng th\u1ee9 \u0111\u1ed3 c\u1ed5, nh\u1eefng k\u1ef7 v\u1eadt g\u1ee3i nh\u1edb m\u1ed9t th\u1eddi v\u00e0ng son, t\u01b0\u01a1i tr\u1ebb, vinh d\u1ef1 v\u00e0 tr\u00e0n \u0111\u1ea7y h\u1ea1nh ph\u00fac. B\u00e0 th\u00e8m kh\u00e1t \u0111\u01b0\u1ee3c chia s\u1ebb c\u1ea3m x\u00fac, mu\u1ed1n \u0111\u01b0\u1ee3c quan t\u00e2m v\u00e0 tr\u00e2n tr\u1ecdng, \u0111\u01b0\u1ee3c ng\u01b0\u1eddi ta nh\u1eafc \u0111\u1ebfn nh\u1eefng k\u00fd \u1ee9c, qu\u00e1 kh\u1ee9 ng\u1ecdt ng\u00e0o c\u1ee7a m\u00ecnh nh\u01b0ng t\u1eeb l\u00e2u l\u1eafm r\u1ed3i, b\u00e0 kh\u00f4ng h\u1ec1 c\u00f3 \u0111\u01b0\u1ee3c ch\u00fat \u1ea5m \u00e1p c\u1ee7a t\u00ecnh ng\u01b0\u1eddi \u1ea5y. S\u1ef1 tr\u00e2n tr\u1ecdng c\u1ee7a ng\u01b0\u1eddi ch\u00e1u r\u1ec3 \u0111\u1ed1i v\u1edbi b\u00e0 nh\u01b0 m\u1ed9t d\u00f2ng su\u1ed1i m\u00e1t m\u01a1n man ch\u1ea3y gi\u1eefa m\u1ed9t sa m\u1ea1c r\u1ed9ng l\u1edbn, kh\u00f4 c\u1eb1n. L\u00f2ng bi\u1ebft \u01a1n c\u1ee7a b\u00e0 m\u1ea1nh \u0111\u1ebfn n\u1ed7i b\u00e0 quy\u1ebft \u0111\u1ecbnh t\u1eb7ng ng\u01b0\u1eddi ch\u00e1u r\u1ec3 chi\u1ebfc xe Packard y\u00eau qu\u00fd, k\u1ef7 ni\u1ec7m m\u1ed9t th\u1eddi h\u1ea1nh ph\u00fac c\u1ee7a m\u00ecnh. George Eastman, n\u1ed5i ti\u1ebfng v\u1edbi s\u1ea3n ph\u1ea9m phim Kodak, ng\u01b0\u1eddi \u0111\u00e3 ph\u00e1t minh ra phim nh\u1ef1a d\u00f9ng cho \u0111i\u1ec7n \u1ea3nh, t\u1ea1o n\u00ean t\u00e0i s\u1ea3n h\u00e0ng t\u1ef7 \u0111\u00f4-la v\u00e0 tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng nh\u00e0 kinh doanh n\u1ed5i ti\u1ebfng nh\u1ea5t tr\u00ean th\u1ebf gi\u1edbi. Cho d\u00f9 th\u00e0nh t\u00edch phi th\u01b0\u1eddng nh\u01b0 v\u1eady, \u00f4ng v\u1eabn khao kh\u00e1t \u0111\u01b0\u1ee3c khen t\u1eb7ng h\u1ec7t nh\u01b0 b\u1ea1n v\u00e0 t\u00f4i. Khi Eastman \u0111ang x\u00e2y d\u1ef1ng Tr\u01b0\u1eddng \u00e2m nh\u1ea1c Eastman, c\u0169ng nh\u01b0 nh\u00e0 h\u00e1t Kilbourn \u1edf Rochester, James Adamson l\u00fac 152","\u0110\u1eaeC NH\u00c2N T\u00c2M \u0111\u00f3 l\u00e0 ch\u1ee7 t\u1ecbch c\u00f4ng ty s\u1ea3n xu\u1ea5t gh\u1ebf cao c\u1ea5p \u1edf New York mu\u1ed1n gi\u00e0nh \u0111\u01a1n \u0111\u1eb7t h\u00e0ng cung c\u1ea5p gh\u1ebf ng\u1ed3i cho hai c\u00f4ng tr\u00ecnh n\u00e0y. Adamson xin g\u1eb7p Eastman \u1edf Rochester. Khi v\u1eeba \u0111\u1ebfn n\u01a1i, Adamson \u0111\u01b0\u1ee3c d\u1eb7n d\u00f2: \u201cN\u1ebfu chi\u1ebfm h\u01a1n n\u0103m ph\u00fat n\u00f3i chuy\u1ec7n v\u1edbi George Eastman th\u00ec \u00f4ng ch\u1eb3ng c\u00f2n c\u01a1 h\u1ed9i n\u00e0o \u0111\u00e2u. \u00d4ng \u1ea5y l\u00e0 m\u1ed9t ng\u01b0\u1eddi r\u1ea5t k\u1ef7 lu\u1eadt v\u00e0 c\u1ef1c k\u1ef3 b\u1eadn r\u1ed9n. Xin \u00f4ng h\u00e3y tr\u00ecnh b\u00e0y th\u1eadt nhanh r\u1ed3i ra nh\u00e9\u201d. V\u00e0 Adamson \u0111\u00e3 chu\u1ea9n b\u1ecb \u0111\u1ec3 tr\u00ecnh b\u00e0y ch\u1ec9 trong \u0111\u00fang n\u0103m ph\u00fat. Khi \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o v\u0103n ph\u00f2ng, \u00f4ng th\u1ea5y Eastman \u0111ang c\u00fai m\u00ecnh tr\u00ean m\u1ed9t ch\u1ed3ng gi\u1ea5y t\u1edd \u1edf b\u00e0n vi\u1ebft. L\u00e1t sau, Eastman ng\u01b0\u1edbc m\u1eaft l\u00ean, c\u1ea5t k\u00ednh v\u00e0 b\u01b0\u1edbc v\u1ec1 ph\u00eda ng\u01b0\u1eddi ki\u1ebfn tr\u00fac s\u01b0 v\u00e0 Adamson, n\u00f3i: \u201cCh\u00e0o hai \u00f4ng, t\u00f4i c\u00f3 th\u1ec3 gi\u00fap g\u00ec cho hai \u00f4ng?\u201d. Ng\u01b0\u1eddi ki\u1ebfn tr\u00fac s\u01b0 gi\u1edbi thi\u1ec7u v\u00e0 sau \u0111\u00f3 Adamson n\u00f3i: \u201cTh\u01b0a \u00f4ng, trong l\u00fac ch\u1edd \u0111\u1ee3i, t\u00f4i ng\u1eafm nh\u00ecn v\u0103n ph\u00f2ng c\u1ee7a \u00f4ng. Kh\u00f4ng ng\u1edd l\u1ea1i c\u00f3 m\u1ed9t v\u0103n ph\u00f2ng nh\u01b0 th\u1ebf n\u00e0y. T\u00f4i l\u00e0 ng\u01b0\u1eddi kinh doanh \u0111\u1ed3 g\u1ed7 n\u1ed9i th\u1ea5t chuy\u00ean nghi\u1ec7p nh\u01b0ng c\u1ea3 \u0111\u1eddi t\u00f4i ch\u01b0a bao gi\u1edd nh\u00ecn th\u1ea5y m\u1ed9t v\u0103n ph\u00f2ng n\u00e0o \u0111\u1eb9p \u0111\u1ebfn th\u1ebf\u201d. George Eastman \u0111\u00e1p: \u201c\u00d4ng nh\u1eafc t\u00f4i nh\u1edb t\u1edbi \u0111i\u1ec1u m\u00e0 su\u00fdt n\u1eefa t\u00f4i \u0111\u00e3 qu\u00ean. Qu\u1ea3 l\u00e0 n\u00f3 \u0111\u1eb9p th\u1eadt \u0111\u00fang kh\u00f4ng? H\u1ed3i m\u1edbi x\u00e2y, t\u00f4i th\u00edch l\u1eafm. Nh\u01b0ng gi\u1edd h\u00e0ng \u0111\u1ed1ng c\u00f4ng vi\u1ec7c ng\u1eadp \u0111\u1ea7u \u0111\u1ebfn n\u1ed7i c\u00f3 khi c\u1ea3 tu\u1ea7n t\u00f4i ch\u1eb3ng c\u00f2n t\u00e2m tr\u1ea1ng ng\u00f3 qua n\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t l\u1ea7n\u201d. Adamson b\u01b0\u1edbc \u0111\u1ebfn s\u1edd v\u00e0o m\u1ed9t t\u1ea5m v\u00e1n: \u201c\u0110\u00e2y c\u00f3 ph\u1ea3i l\u00e0 g\u1ed7 s\u1ed3i Anh kh\u00f4ng? N\u00f3 h\u01a1i kh\u00e1c so v\u1edbi g\u1ed7 s\u1ed3i \u00dd\u201d. \u201c\u0110\u00fang th\u1ebf,\u201d Eastman \u0111\u00e1p l\u1ea1i, \u201cg\u1ed7 s\u1ed3i n\u00e0y nh\u1eadp t\u1eeb Anh, do ch\u00ednh tay m\u1ed9t ng\u01b0\u1eddi b\u1ea1n chuy\u00ean gia v\u1ec1 g\u1ed7 qu\u00fd h\u1ed3i \u0111\u00f3 \u0111\u00e3 ch\u1ecdn cho t\u00f4i\u201d. 153","HOW TO WIN FRIENDS & INFLUENCE PEOPLE Sau \u0111\u00f3 Eastman gi\u1edbi thi\u1ec7u to\u00e0n b\u1ed9 v\u0103n ph\u00f2ng, b\u00e0n lu\u1eadn v\u1ec1 c\u00e1c t\u1ef7 l\u1ec7, m\u00e0u s\u1eafc, c\u00e1ch ch\u1ea1m tr\u1ed5 v\u00e0 c\u00e1c hi\u1ec7u qu\u1ea3 kh\u00e1c m\u00e0 \u00f4ng \u0111\u00e3 s\u1eed d\u1ee5ng trong thi\u1ebft k\u1ebf v\u00e0 x\u00e2y d\u1ef1ng. Trong khi tr\u00f2 chuy\u1ec7n mi\u00ean man v\u1ec1 c\u0103n ph\u00f2ng, khen ng\u1ee3i nh\u1eefng v\u1eadt d\u1ee5ng b\u1eb1ng g\u1ed7 xinh x\u1eafn, h\u1ecd d\u1eebng l\u1ea1i b\u00ean m\u1ed9t c\u1eeda s\u1ed5. V\u1eabn l\u1ed1i n\u00f3i khi\u00eam t\u1ed1n, nh\u1eb9 nh\u00e0ng th\u01b0\u1eddng ng\u00e0y, George Eastman gi\u1edbi thi\u1ec7u m\u1ed9t v\u00e0i c\u00f4ng tr\u00ecnh m\u00e0 \u00f4ng \u0111\u00e3 th\u1ef1c hi\u1ec7n \u0111\u1ec3 gi\u00fap \u0111\u1ee1 c\u1ed9ng \u0111\u1ed3ng: Tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc Rochester, B\u1ec7nh vi\u1ec7n \u0111a khoa, Ng\u00f4i nh\u00e0 H\u1eefu ngh\u1ecb, B\u1ec7nh vi\u1ec7n cho tr\u1ebb em\u2026 Adamson th\u1eadt l\u00f2ng b\u00e0y t\u1ecf s\u1ef1 c\u1ea3m k\u00edch tr\u01b0\u1edbc vi\u1ec7c Eastman d\u00f9ng t\u00e0i s\u1ea3n c\u1ee7a m\u00ecnh \u0111\u1ec3 chia s\u1ebb \u0111au kh\u1ed5 v\u1edbi nh\u1eefng ng\u01b0\u1eddi xung quanh. Sau \u0111\u00f3, George Eastman m\u1edf kh\u00f3a m\u1ed9t t\u1ee7 k\u00ednh v\u00e0 l\u1ea5y ra chi\u1ebfc m\u00e1y \u1ea3nh \u0111\u1ea7u ti\u00ean m\u00e0 \u00f4ng \u0111\u01b0\u1ee3c s\u1edf h\u1eefu \u2013 ph\u00e1t minh c\u1ee7a m\u1ed9t ng\u01b0\u1eddi Anh. Adamson h\u1ecfi \u00f4ng \u0111\u00f4i \u0111i\u1ec1u v\u1ec1 nh\u1eefng kh\u00f3 kh\u0103n bu\u1ed5i \u0111\u1ea7u d\u1ef1ng nghi\u1ec7p. Eastman x\u00fac \u0111\u1ed9ng k\u1ec3 v\u1ec1 th\u1eddi tu\u1ed5i th\u01a1 ngh\u00e8o kh\u00f3 c\u1ee7a m\u00ecnh, v\u1ec1 ng\u01b0\u1eddi m\u1eb9 g\u00f3a ph\u1ea3i n\u1ea5u c\u01a1m cho nh\u00e0 tr\u1ecd trong khi \u00f4ng l\u00e0m nh\u00e2n vi\u00ean trong m\u1ed9t c\u00f4ng ty b\u1ea3o hi\u1ec3m. C\u1ea3nh ngh\u00e8o kh\u1ed5 \u0111\u00e3 \u00e1m \u1ea3nh \u00f4ng. \u0110i\u1ec1u \u0111\u00f3 th\u00f4i th\u00fac \u00f4ng quy\u1ebft ch\u00ed ki\u1ebfm ti\u1ec1n gi\u00fap m\u1eb9 kh\u1ecfi ph\u1ea3i l\u00e0m vi\u1ec7c c\u1ef1c nh\u1ecdc. Adamson c\u00f2n kh\u01a1i g\u1ee3i Eastman n\u00f3i kinh nghi\u1ec7m c\u1ee7a m\u00ecnh v\u1ec1 phim \u00e2m b\u1ea3n. V\u00e0 Eastman k\u1ec3 l\u1ea1i th\u1eddi gian \u00f4ng \u0111\u00e3 l\u00e0m vi\u1ec7c v\u1ea5t v\u1ea3 nh\u01b0 th\u1ebf n\u00e0o trong m\u1ed9t ph\u00f2ng th\u00ed nghi\u1ec7m v\u00e0 \u0111\u00f4i khi \u1edf l\u1ea1i su\u1ed1t \u0111\u00eam. \u00d4ng ch\u1ec9 ch\u1ee3p m\u1eaft v\u00e0i ph\u00fat ng\u1eafn ng\u1ee7i trong khi ch\u1edd \u0111\u1ee3i c\u00e1c ch\u1ea5t h\u00f3a h\u1ecdc ph\u1ea3n \u1ee9ng v\u1edbi nhau. James Adamson \u0111\u00e3 \u0111\u01b0\u1ee3c b\u00e1o tr\u01b0\u1edbc r\u1eb1ng m\u00ecnh kh\u00f4ng th\u1ec3 chi\u1ebfm c\u1ee7a Eastman tr\u00ean n\u0103m ph\u00fat nh\u01b0ng m\u1ed9t gi\u1edd r\u1ed3i hai gi\u1edd tr\u00f4i qua m\u00e0 hai ng\u01b0\u1eddi v\u1eabn c\u1ee9 m\u1ea3i m\u00ea tr\u00f2 chuy\u1ec7n. Cu\u1ed1i c\u00f9ng 154","\u0110\u1eaeC NH\u00c2N T\u00c2M George Eastman quay v\u1ec1 ph\u00eda Adamson: \u201cC\u00f3 l\u1ea7n sang Nh\u1eadt t\u00f4i \u0111\u00e3 mua v\u00e0i chi\u1ebfc gh\u1ebf, \u0111\u1ec3 \u1edf ngo\u00e0i h\u00e0nh lang nh\u00e0 t\u00f4i. Nh\u01b0ng n\u1eafng \u0111\u00e3 l\u00e0m tr\u00f3c s\u01a1n, cho n\u00ean h\u00f4m n\u1ecd t\u00f4i \u0111i mua m\u1ed9t \u00edt s\u01a1n r\u1ed3i t\u1ef1 s\u01a1n l\u1ea1i. \u00d4ng mu\u1ed1n xem kh\u00f4ng? Th\u00f4i, \u0111\u1ebfn nh\u00e0 t\u00f4i \u0103n tr\u01b0a \u0111i, t\u00f4i s\u1ebd cho \u00f4ng xem\u201d. Sau b\u1eefa tr\u01b0a, Eastman cho Adamson th\u1ea5y nh\u1eefng chi\u1ebfc gh\u1ebf m\u00e0 \u00f4ng \u0111\u00e3 mua \u1edf Nh\u1eadt. Ch\u00fang ch\u1ec9 c\u00f3 gi\u00e1 v\u00e0i \u0111\u00f4-la, nh\u01b0ng George Eastman, gi\u1edd \u0111\u00e2y l\u00e0 m\u1ed9t t\u1ef7 ph\u00fa, l\u1ea1i t\u1ef1 h\u00e0o v\u1ec1 ch\u00fang b\u1edfi v\u00ec ch\u00ednh \u00f4ng \u0111\u00e3 s\u01a1n l\u1ea1i t\u1eebng chi\u1ebfc gh\u1ebf. Sau cu\u1ed9c g\u1eb7p g\u1ee1, Eastman \u0111\u1eb7t Adamson m\u1ed9t \u0111\u01a1n h\u00e0ng l\u00ean \u0111\u1ebfn 90.000 \u0111\u00f4-la. Ai c\u00f3 th\u1ec3 ng\u1edd James Adamson c\u00f3 \u0111\u01b0\u1ee3c \u0111\u01a1n \u0111\u1eb7t h\u00e0ng n\u00e0y. Eastman v\u00e0 James Adamson \u0111\u00e3 tr\u1edf th\u00e0nh hai ng\u01b0\u1eddi b\u1ea1n th\u00e2n t\u1eeb l\u00fac g\u1eb7p nhau l\u1ea7n \u0111\u1ea7u cho \u0111\u1ebfn khi Eastman qua \u0111\u1eddi,. Claude Marais, ch\u1ee7 m\u1ed9t kh\u00e1ch s\u1ea1n \u1edf th\u00e0nh ph\u1ed1 Rouen c\u1ee7a Ph\u00e1p \u0111\u00e3 theo nguy\u00ean t\u1eafc n\u00e0y m\u00e0 gi\u1eef \u0111\u01b0\u1ee3c m\u1ed9t nh\u00e2n vi\u00ean ch\u1ee7 ch\u1ed1t c\u1ee7a m\u00ecnh. Ng\u01b0\u1eddi n\u1eef nh\u00e2n vi\u00ean \u1ea5y \u0111\u00e3 l\u00e0m vi\u1ec7c cho \u00f4ng \u0111\u01b0\u1ee3c n\u0103m n\u0103m, c\u00f4 l\u00e0 c\u1ea7u n\u1ed1i gi\u1eefa Marais v\u00e0 to\u00e0n b\u1ed9 21 nh\u00e2n vi\u00ean c\u1ee7a \u00f4ng. M\u1ed9t bu\u1ed5i s\u00e1ng n\u1ecd \u00f4ng v\u00f4 c\u00f9ng s\u1eedng s\u1ed1t khi nh\u1eadn \u0111\u01b0\u1ee3c b\u1ee9c th\u01b0 xin ngh\u1ec9 vi\u1ec7c c\u1ee7a c\u00f4. \u00d4ng n\u00f3i: \u201cT\u00f4i h\u1ebft s\u1ee9c ng\u1ea1c nhi\u00ean b\u1edfi v\u00ec t\u00f4i c\u1ee9 t\u01b0\u1edfng r\u1eb1ng t\u00f4i v\u1eabn chu \u0111\u00e1o v\u00e0 hi\u1ec3u r\u00f5 c\u00e1c mong mu\u1ed1n c\u1ee7a c\u00f4 \u1ea5y. C\u00f3 l\u1ebd do c\u00f4 \u1ea5y v\u1eeba l\u00e0 b\u1ea1n \u0111\u1ed3ng th\u1eddi c\u0169ng l\u00e0 nh\u00e2n vi\u00ean n\u00ean t\u00f4i \u0111\u00e3 qu\u00e1 y\u00ean t\u00e2m v\u1ec1 c\u00f4, th\u1eadm ch\u00ed c\u00f2n y\u00eau c\u1ea7u \u1edf c\u00f4 nhi\u1ec1u h\u01a1n nh\u1eefng nh\u00e2n vi\u00ean kh\u00e1c. D\u0129 nhi\u00ean t\u00f4i kh\u00f4ng th\u1ec3 n\u00e0o ch\u1ea5p nh\u1eadn l\u00e1 \u0111\u01a1n n\u00e0y m\u00e0 kh\u00f4ng y\u00eau c\u1ea7u gi\u1ea3i th\u00edch. T\u00f4i h\u1eb9n g\u1eb7p ri\u00eang c\u00f4 v\u00e0 n\u00f3i: \u201cPaulette n\u00e0y, c\u00f4 ph\u1ea3i hi\u1ec3u r\u1eb1ng t\u00f4i kh\u00f4ng th\u1ec3 n\u00e0o ch\u1ea5p nh\u1eadn \u0111\u01a1n xin ngh\u1ec9 vi\u1ec7c c\u1ee7a c\u00f4. C\u00f4 c\u00f3 \u00fd ngh\u0129a r\u1ea5t l\u1edbn \u0111\u1ed1i v\u1edbi t\u00f4i c\u0169ng nh\u01b0 \u0111\u1ed1i v\u1edbi kh\u00e1ch s\u1ea1n n\u00e0y\u201d. 155","HOW TO WIN FRIENDS & INFLUENCE PEOPLE T\u00f4i \u0111\u00e3 nh\u1eafc l\u1ea1i \u0111i\u1ec1u \u0111\u00f3 tr\u01b0\u1edbc m\u1eb7t to\u00e0n b\u1ed9 c\u00e1c nh\u00e2n vi\u00ean v\u00e0 ch\u00ednh th\u1ee9c m\u1eddi c\u00f4 \u1edf l\u1ea1i, \u0111\u1ed3ng th\u1eddi kh\u1eb3ng \u0111\u1ecbnh l\u00f2ng tin t\u01b0\u1edfng c\u1ee7a t\u00f4i v\u00e0o c\u00f4 tr\u01b0\u1edbc s\u1ef1 c\u00f3 m\u1eb7t c\u1ee7a c\u1ea3 gia \u0111\u00ecnh t\u00f4i. Paulette r\u00fat \u0111\u01a1n xin ngh\u1ec9 vi\u1ec7c, t\u00f4i tin c\u1eady \u1edf c\u00f4 c\u00f2n h\u01a1n c\u1ea3 tr\u01b0\u1edbc \u0111\u00e2y. B\u00ean c\u1ea1nh \u0111\u00f3, t\u00f4i th\u01b0\u1eddng bi\u1ec3u l\u1ed9 s\u1ef1 tr\u00e2n tr\u1ecdng c\u1ee7a m\u00ecnh v\u1ec1 c\u00f4ng vi\u1ec7c c\u1ee7a c\u00f4 v\u00e0 lu\u00f4n kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng c\u00f4 quan tr\u1ecdng nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ed1i v\u1edbi t\u00f4i c\u0169ng nh\u01b0 \u0111\u1ed1i v\u1edbi kh\u00e1ch s\u1ea1n\u201d. Nguy\u00ean t\u1eafc n\u00e0y c\u00f3 th\u1ec3 d\u00f9ng trong gia \u0111\u00ecnh kh\u00f4ng? B\u00e0 Dorothy Dix, chuy\u00ean gia t\u00e2m l\u00fd n\u1ed5i ti\u1ebfng ph\u00e1t bi\u1ec3u: \u201cKhi b\u1ea1n ch\u01b0a h\u1ecdc ngh\u1ec7 thu\u1eadt khen ng\u1ee3i th\u00ec b\u1ea1n \u0111\u1eebng n\u00ean l\u1eadp gia \u0111\u00ecnh\u201d. \u0110\u00e3 bao l\u00e2u r\u1ed3i b\u1ea1n qu\u00ean khen ng\u01b0\u1eddi v\u1ee3 \u0111\u1ea3m \u0111ang c\u1ee7a m\u00ecnh? Bao l\u00e2u r\u1ed3i b\u1ea1n qu\u00ean c\u1ea3m \u01a1n ng\u01b0\u1eddi ch\u1ed3ng t\u1eadn t\u1ee5y c\u1ee7a m\u00ecnh? L\u1ea7n cu\u1ed1i c\u00f9ng b\u1ea1n khen ng\u1ee3i, nh\u00ecn nh\u1eadn n\u1ed7 l\u1ef1c \u0111\u00f3ng g\u00f3p c\u1ee7a nh\u00e2n vi\u00ean m\u00ecnh l\u00e0 khi n\u00e0o? N\u1ebfu b\u1ea1n b\u1ea3o l\u00e0 v\u1ee3 ho\u1eb7c ch\u1ed3ng kh\u00f4ng c\u00f3 g\u00ec \u0111\u00e1ng \u0111\u1ec3 khen, th\u1ebf th\u00ec ng\u00e0y x\u01b0a c\u00e1c b\u1ea1n l\u1ea5y l\u00fd do g\u00ec \u0111\u1ec3 \u0111\u1ebfn v\u1edbi nhau. N\u1ebfu b\u1ea1n b\u1ea3o nh\u00e2n vi\u00ean m\u00ecnh kh\u00f4ng c\u1ea7n khen ng\u1ee3i c\u0169ng l\u00e0m vi\u1ec7c t\u1ed1t th\u00ec h\u1ecd ch\u1ec9 l\u00e0m \u0111\u00fang c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c giao m\u00e0 th\u00f4i. Th\u1ef1c s\u1ef1, v\u1edbi nh\u1eefng l\u1eddi khen ng\u1ee3i v\u00e0 bi\u1ebft \u01a1n ch\u00e2n th\u00e0nh, b\u1ea1n s\u1ebd ch\u1eb3ng m\u1ea5t g\u00ec \u0111\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t ng\u01b0\u1eddi \u0111\u00e1ng y\u00eau trong m\u1eaft v\u1ee3 ho\u1eb7c ch\u1ed3ng m\u00ecnh; t\u01b0\u01a1ng t\u1ef1, l\u00e0 m\u1ed9t c\u1ea5p tr\u00ean bi\u1ebft tr\u00e2n tr\u1ecdng v\u00e0 quan t\u00e2m \u0111\u1ebfn nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh. 156","\u0110\u1eaeC NH\u00c2N T\u00c2M * Ng\u01b0\u1eddi c\u00f3 gi\u00e1 tr\u1ecb nh\u1ea5t l\u00e0 ng\u01b0\u1eddi gi\u00fap cho \u0111\u1ed3ng lo\u1ea1i m\u00ecnh \u0111\u01b0\u1ee3c nhi\u1ec1u nh\u1ea5t. L\u00e0m cho ng\u01b0\u1eddi kh\u00e1c c\u1ea3m th\u1ea5y h\u1ecd quan tr\u1ecdng l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch th\u1ee9c h\u1eefu \u00edch nh\u1ea5t \u0111\u1ec3 gi\u00fap h\u1ecd s\u1ed1ng v\u00e0 l\u00e0m vi\u1ec7c t\u1ed1t h\u01a1n. * L\u00f2ng ham mu\u1ed1n \u0111\u01b0\u1ee3c t\u1ecf ra m\u00ecnh quan tr\u1ecdng l\u00e0 m\u1ed9t s\u1ef1 th\u00f4i th\u00fac m\u1ea1nh m\u1ebd nh\u1ea5t trong b\u1ea3n ch\u1ea5t con ng\u01b0\u1eddi. - John Dewey NGUY\u00caN T\u1eaeC 9: 157","NGUY\u00caN T\u1eaeC 4: Th\u1eadt l\u00f2ng quan t\u00e2m \u0111\u1ebfn ng\u01b0\u1eddi kh\u00e1c. NGUY\u00caN T\u1eaeC 5: H\u00e3y m\u1ec9m c\u01b0\u1eddi! NGUY\u00caN T\u1eaeC 6: Lu\u00f4n nh\u1edb r\u1eb1ng t\u00ean c\u1ee7a m\u1ed9t ng\u01b0\u1eddi l\u00e0 \u00e2m thanh \u00eam \u0111\u1ec1m, th\u00e2n th\u01b0\u01a1ng v\u00e0 quan tr\u1ecdng nh\u1ea5t \u0111\u1ed1i v\u1edbi h\u1ecd. 158","NGUY\u00caN T\u1eaeC 7: Bi\u1ebft l\u1eafng nghe v\u00e0 khuy\u1ebfn kh\u00edch ng\u01b0\u1eddi kh\u00e1c n\u00f3i v\u1ec1 v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd. NGUY\u00caN T\u1eaeC 8: N\u00f3i v\u1ec1 \u0111i\u1ec1u ng\u01b0\u1eddi kh\u00e1c quan t\u00e2m. NGUY\u00caN T\u1eaeC 9: Th\u1eadt l\u00f2ng l\u00e0m cho ng\u01b0\u1eddi kh\u00e1c th\u1ea5y r\u1eb1ng h\u1ecd quan tr\u1ecdng. 159","","PH\u1ea6N BA 12 C\u00c1CH H\u01af\u1edaNG NG\u01af\u1edcI KH\u00c1C SUY NGH\u0128 THEO B\u1ea0N","","KH\u00d4NG TRANH C\u00c3I! T\u00f4i c\u00f2n nh\u1edb m\u1ed9t b\u00e0i h\u1ecdc v\u00f4 c\u00f9ng qu\u00fd gi\u00e1 \u0111\u00e3 h\u1ecdc \u0111\u01b0\u1ee3c trong m\u1ed9t bu\u1ed5i ti\u1ec7c \u1edf Lu\u00e2n \u0110\u00f4n. \u0110\u00f3 l\u00e0 ti\u1ec7c m\u1eebng \u00f4ng Ross Smith, m\u1ed9t phi c\u00f4ng xu\u1ea5t s\u1eafc trong Th\u1ebf chi\u1ebfn th\u1ee9 nh\u1ea5t, \u0111\u01b0\u1ee3c Nh\u00e0 vua Anh qu\u1ed1c phong t\u01b0\u1edbc Hi\u1ec7p s\u0129, \u0111\u01b0\u1ee3c Ch\u00ednh ph\u1ee7 \u00dac t\u1eb7ng m\u1ed9t ph\u1ea7n th\u01b0\u1edfng l\u1edbn v\u00e0 \u0111\u01b0\u1ee3c c\u1ea3 n\u01b0\u1edbc M\u1ef9 k\u00ednh tr\u1ecdng. L\u1ea7n \u0111\u00f3, ng\u01b0\u1eddi ng\u1ed3i b\u00ean c\u1ea1nh t\u00f4i k\u1ec3 m\u1ed9t c\u00e2u chuy\u1ec7n h\u00e0i h\u01b0\u1edbc minh ch\u1ee9ng cho c\u00e2u tr\u00edch d\u1eabn th\u1ebf n\u00e0y: \u201cC\u00f3 m\u1ed9t v\u1ecb th\u1ea7n s\u1eafp \u0111\u1eb7t s\u1ed1 m\u1ec7nh ch\u00fang ta, Ng\u00e0i mu\u1ed1n sao th\u00ec ta ph\u1ea3i ch\u1ecbu v\u1eady\u201d. \u00d4ng \u1ea5y cho r\u1eb1ng c\u00e2u \u0111\u00f3 trong Kinh th\u00e1nh. T\u00f4i bi\u1ebft r\u00f5 l\u00e0 \u00f4ng \u1ea5y \u0111\u00e3 nh\u1ea7m. 163","HOW TO WIN FRIENDS & INFLUENCE PEOPLE V\u00e0, \u0111\u1ec3 t\u1ecf ra m\u00ecnh quan tr\u1ecdng v\u00e0 mu\u1ed1n khoe khoang ki\u1ebfn th\u1ee9c, t\u00f4i n\u00f3i r\u1eb1ng \u00f4ng \u0111\u00e3 sai. \u00d4ng \u1ea5y n\u00f3i: \u201cAnh b\u1ea3o sao? Shakespeare \u01b0? Kh\u00f4ng th\u1ec3 n\u00e0o! Phi l\u00fd! C\u00e2u tr\u00edch d\u1eabn n\u00e0y l\u00e0 \u1edf Kinh th\u00e1nh. T\u00f4i ch\u1eafc ch\u1eafn nh\u01b0 th\u1ebf\u201d. Ng\u1ed3i b\u00ean tr\u00e1i t\u00f4i l\u00e0 ng\u01b0\u1eddi b\u1ea1n c\u0169 Frank Gammond, anh l\u00e0 m\u1ed9t chuy\u00ean gia nghi\u00ean c\u1ee9u v\u1ec1 Shakespeare. Th\u1ebf l\u00e0 ch\u00fang t\u00f4i \u0111\u1ed3ng \u00fd giao v\u1ea5n \u0111\u1ec1 n\u00e0y cho Gammond l\u00e0m \u201ctr\u1ecdng t\u00e0i\u201d. Gam- mond l\u1eafng nghe, \u0111\u00e1 v\u00e0o ch\u00e2n t\u00f4i d\u01b0\u1edbi g\u1ea7m b\u00e0n v\u00e0 n\u00f3i: \u201cDale, anh sai r\u1ed3i. \u00d4ng \u1ea5y n\u00f3i \u0111\u00fang. C\u00e2u \u1ea5y \u1edf Kinh th\u00e1nh\u201d. \u0110\u00eam \u1ea5y, tr\u00ean \u0111\u01b0\u1eddng v\u1ec1, t\u00f4i b\u1ef1c t\u1ee9c h\u1ecfi Gammond: \u201cFrank, c\u1eadu bi\u1ebft c\u00e2u tr\u00edch d\u1eabn n\u00e0y l\u00e0 c\u1ee7a Shakespeare c\u01a1 m\u00e0?\u201d. \u201c\u0110\u00fang th\u1ebf, d\u0129 nhi\u00ean l\u00e0 th\u1ebf! Trong \u201cHamlet\u201d, h\u1ed3i n\u0103m, c\u1ea3nh hai. Nh\u01b0ng n\u00e0y anh b\u1ea1n! Ch\u00fang ta l\u00e0 kh\u00e1ch trong m\u1ed9t bu\u1ed5i ti\u1ec7c. T\u1ea1i sao ph\u1ea3i ch\u1ee9ng minh \u00f4ng \u1ea5y sai? \u0110i\u1ec1u \u0111\u00f3 c\u00f3 khi\u1ebfn \u00f4ng \u1ea5y qu\u00fd m\u1ebfn c\u1eadu kh\u00f4ng? Sao kh\u00f4ng \u0111\u1ec3 cho ng\u01b0\u1eddi \u1ea5y gi\u1eef th\u1ec3 di\u1ec7n. \u00d4ng \u1ea5y kh\u00f4ng h\u1ecfi \u00fd ki\u1ebfn c\u1ee7a c\u1eadu. V\u1eady c\u1eadu tranh c\u00e3i v\u1edbi \u00f4ng \u1ea5y l\u00e0m g\u00ec? \u0110i\u1ec1u \u0111\u00f3 ch\u1eb3ng c\u00f3 l\u1ee3i g\u00ec cho c\u1eadu c\u1ea3.\u201d Kh\u00f4ng nh\u1eefng t\u00f4i \u0111\u00e3 khi\u1ebfn cho ng\u01b0\u1eddi k\u1ec3 chuy\u1ec7n kh\u00f3 ch\u1ecbu m\u00e0 c\u00f2n \u0111\u1ea9y anh b\u1ea1n c\u1ee7a t\u00f4i v\u00e0o m\u1ed9t t\u00ecnh hu\u1ed1ng kh\u00f3 x\u1eed. \u201c\u0110\u1eebng c\u1ed1 tranh c\u00e3i ch\u1ec9 \u0111\u1ec3 gi\u00e0nh ph\u1ea7n th\u1eafng!\u201d. Ng\u01b0\u1eddi b\u1ea1n d\u1ea1y t\u00f4i c\u00e2u n\u00e0y gi\u1edd \u0111\u00e3 qua \u0111\u1eddi, nh\u01b0ng l\u1eddi khuy\u00ean \u0111\u00f3 v\u1eabn c\u00f2n gi\u00fap t\u00f4i cho \u0111\u1ebfn t\u1eadn b\u00e2y gi\u1edd. \u0110\u00e2y l\u00e0 m\u1ed9t b\u00e0i h\u1ecdc h\u1ebft s\u1ee9c gi\u00e1 tr\u1ecb b\u1edfi v\u00ec t\u00f4i v\u1ed1n l\u00e0 m\u1ed9t tay c\u00e3i l\u00fd c\u1ed1 ch\u1ea5p b\u1ea5t tr\u1ecb. Khi c\u00f2n nh\u1ecf, t\u00f4i th\u01b0\u1eddng c\u00e3i l\u00fd v\u1edbi anh t\u00f4i v\u1ec1 m\u1ecdi chuy\u1ec7n tr\u00ean tr\u1eddi d\u01b0\u1edbi bi\u1ec3n. Khi \u0111\u1ebfn tr\u01b0\u1eddng trung h\u1ecdc, \u0111\u01b0\u1ee3c h\u1ecdc logic v\u00e0 c\u00e1ch l\u00fd lu\u1eadn, t\u00f4i l\u1ea1i tham gia m\u1ecdi cu\u1ed9c tranh 164","\u0110\u1eaeC NH\u00c2N T\u00c2M lu\u1eadn. Sau \u0111\u00f3, t\u00f4i h\u1ecdc v\u1ec1 c\u00e1ch tranh lu\u1eadn v\u00e0 c\u00e1ch l\u1eadp lu\u1eadn \u1edf New York n\u00ean l\u1ea1i c\u00e0ng th\u00edch tranh lu\u1eadn h\u01a1n. B\u00e2y gi\u1edd ngh\u0129 l\u1ea1i t\u00f4i th\u1ea5y th\u1eadt x\u1ea5u h\u1ed5 v\u00ec \u0111\u00e3 c\u00f3 l\u1ea7n c\u00f2n \u0111\u1ecbnh vi\u1ebft m\u1ed9t quy\u1ec3n s\u00e1ch v\u1ec1 tranh lu\u1eadn n\u1eefa. T\u1eeb \u0111\u00eam \u0111\u00f3 tr\u1edf \u0111i, t\u00f4i \u0111\u00e3 bi\u1ebft l\u1eafng nghe, ch\u00fa \u00fd quan s\u00e1t k\u1ebft qu\u1ea3 c\u1ee7a h\u00e0ng ng\u00e0n cu\u1ed9c tranh lu\u1eadn. Cu\u1ed1i c\u00f9ng t\u00f4i \u0111\u00e3 \u0111i \u0111\u1ebfn k\u1ebft lu\u1eadn r\u1eb1ng tr\u00ean \u0111\u1eddi n\u00e0y ch\u1ec9 c\u00f3 m\u1ed9t c\u00e1ch gi\u1ea3i quy\u1ebft tranh c\u00e3i t\u1ed1t nh\u1ea5t, \u0111\u00f3 l\u00e0 tr\u00e1nh \u0111\u1ec3 x\u1ea3y ra tranh c\u00e3i \u0111\u00f4i co. Ph\u1ea3i tr\u00e1nh n\u00f3 nh\u01b0 tr\u00e1nh r\u1eafn \u0111\u1ed9c hay tr\u00e1nh \u0111\u1ed9ng \u0111\u1ea5t v\u00e0 n\u00fai l\u1eeda v\u1eady. Ch\u00edn trong s\u1ed1 m\u01b0\u1eddi cu\u1ed9c tranh c\u00e3i \u0111\u1ec1u \u0111\u01b0a \u0111\u1ebfn k\u1ebft qu\u1ea3 l\u00e0 ai c\u0169ng tin ch\u1eafc r\u1eb1ng m\u00ecnh \u0111\u00fang, th\u1ebf r\u1ed3i hai b\u00ean ng\u00e0y c\u00e0ng xa c\u00e1ch nhau. Nh\u01b0ng th\u1eadt ra k\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng c\u1ee7a b\u1ea5t c\u1ee9 cu\u1ed9c tranh c\u00e3i n\u00e0o l\u00e0 kh\u00f4ng c\u00f3 ai th\u1eafng c\u1ea3. B\u1edfi v\u00ec n\u1ebfu nh\u01b0 b\u1ea1n thua, th\u00ec r\u00f5 r\u00e0ng l\u00e0 b\u1ea1n \u0111\u00e3 thua. C\u00f2n n\u1ebfu nh\u01b0 b\u1ea1n th\u1eafng, th\u00ec b\u1ea1n v\u1eabn c\u1ee9 thua. T\u1ea1i sao th\u1ebf? \u0110\u01a1n gi\u1ea3n l\u00e0 v\u00ec khi b\u1ea1n th\u1eafng m\u1ed9t ng\u01b0\u1eddi kh\u00e1c, khi b\u1ea1n ch\u1ee9ng t\u1ecf r\u1eb1ng ki\u1ebfn th\u1ee9c c\u1ee7a \u0111\u1ed1i ph\u01b0\u01a1ng k\u00e9m, l\u1eadp lu\u1eadn c\u1ee7a anh ta \u0111\u1ea7y nh\u1eefng l\u1ed7 h\u1ed5ng v\u00e0 \u0111\u1ea7u \u00f3c anh ta c\u00f3 v\u1ea5n \u0111\u1ec1... ngh\u0129a l\u00e0 b\u1ea1n \u0111\u00e3 l\u00e0m cho l\u00f2ng tin, l\u00f2ng t\u1ef1 h\u00e0o c\u1ee7a ng\u01b0\u1eddi \u0111\u00f3 b\u1ecb t\u1ed5n th\u01b0\u01a1ng. Anh ta s\u1ebd bi quan ho\u1eb7c t\u1ee9c t\u1ed1i v\u00ec s\u1ef1 \u0111\u1eafc th\u1eafng c\u1ee7a b\u1ea1n... C\u00f2n b\u1ea1n, \u0111\u1eafc ch\u00ed v\u1edbi \u201dth\u1eafng l\u1ee3i\u201d c\u1ee7a m\u00ecnh, b\u1ea1n qu\u00ean r\u1eb1ng khi con ng\u01b0\u1eddi b\u1ecb bu\u1ed9c ph\u1ea3i ch\u1ed1ng l\u1ea1i \u00fd mu\u1ed1n c\u1ee7a m\u00ecnh, h\u1ecd s\u1ebd c\u1ed1 b\u00e1m l\u1ea5y \u00fd ki\u1ebfn, quan \u0111i\u1ec3m c\u1ee7a h\u1ecd b\u1eb1ng m\u1ecdi gi\u00e1, m\u1ecdi g\u00f3c \u0111\u1ed9, d\u00f9 l\u00e0 b\u1eb1ng g\u00f3c nh\u00ecn h\u1eb9p nh\u1ea5t. Nh\u01b0 v\u1eady, cu\u1ed1i c\u00f9ng th\u00ec b\u1ea1n c\u0169ng thua. 165","HOW TO WIN FRIENDS & INFLUENCE PEOPLE C\u00e1ch \u0111\u00e2y nhi\u1ec1u n\u0103m, trong l\u1edbp c\u1ee7a t\u00f4i c\u00f3 m\u1ed9t h\u1ecdc vi\u00ean t\u00ean Patrick J. O\u2019Haire, h\u1ecdc v\u1ea5n t\u01b0\u01a1ng \u0111\u1ed1i th\u1ea5p v\u00e0 r\u1ea5t \u01b0a c\u00e3i l\u00fd. Anh ta t\u1eebng l\u00e0m t\u00e0i x\u1ebf r\u1ed3i nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng nh\u01b0ng kh\u00f4ng m\u1ea5y th\u00e0nh c\u00f4ng. Anh ta c\u1ee9 lu\u00f4n g\u00e2y g\u1ed5 v\u00e0 ch\u1ed1ng l\u1ea1i ch\u00ednh nh\u1eefng ng\u01b0\u1eddi m\u00e0 anh \u0111ang t\u00ecm c\u00e1ch b\u00e1n h\u00e0ng cho h\u1ecd. M\u1ed7i khi kh\u00e1ch h\u00e0ng n\u00f3i m\u1ed9t \u0111i\u1ec1u g\u00ec kh\u00f4ng hay v\u1ec1 m\u00f3n h\u00e0ng anh ta \u0111ang b\u00e1n th\u00ec Pat \u0111\u1ecf m\u1eb7t t\u00eda tai nh\u01b0 mu\u1ed1n \u0111\u1ed9p v\u00e0o m\u1eb7t \u0111\u1ed1i ph\u01b0\u01a1ng. Giai \u0111o\u1ea1n \u1ea5y, Pat th\u01b0\u1eddng th\u1eafng trong nh\u1eefng cu\u1ed9c tranh c\u00e3i, nh\u01b0 anh k\u1ec3 l\u1ea1i: \u201cT\u00f4i th\u01b0\u1eddng b\u01b0\u1edbc ra kh\u1ecfi m\u1ed9t v\u0103n ph\u00f2ng n\u00e0o \u0111\u00f3 v\u1edbi s\u1ef1 \u0111\u1eafc \u00fd r\u1eb1ng m\u00ecnh \u0111\u00e3 d\u1ea1y cho g\u00e3 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng nh\u01b0ng ngu ng\u1ed1c \u1ea5y m\u1ed9t b\u00e0i h\u1ecdc. R\u00f5 r\u00e0ng l\u00e0 t\u00f4i \u0111\u00e3 d\u1ea1y cho anh ta \u0111i\u1ec1u g\u00ec \u0111\u00f3 nh\u01b0ng kh\u00f4ng bi\u1ebft anh ta c\u00f3 c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c g\u00ec kh\u00f4ng v\u00e0 r\u1ed1t c\u1ee5c \u2013 \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t l\u00e0 - t\u00f4i ch\u1eb3ng b\u00e1n \u0111\u01b0\u1ee3c g\u00ec cho anh ta c\u1ea3\u201d. T\u00f4i kh\u00f4ng d\u1ea1y cho Patrick J. c\u00e1ch tranh c\u00e3i \u0111\u1ec3 th\u1eafng m\u00e0 ch\u1ec9 ra r\u1eb1ng anh ta kh\u00f4ng n\u00ean n\u00f3i nhi\u1ec1u v\u00e0 n\u00ean tr\u00e1nh c\u00e1c cu\u1ed9c tranh c\u00e3i. Th\u1ebf r\u1ed3i, Patrick J. \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng ng\u01b0\u1eddi b\u00e1n h\u00e0ng xu\u1ea5t s\u1eafc nh\u1ea5t c\u1ee7a C\u00f4ng ty White Motor \u1edf New York. Anh ta \u0111\u00e3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3 nh\u01b0 th\u1ebf n\u00e0o? \u0110\u00e2y l\u00e0 c\u00e2u chuy\u1ec7n theo ch\u00ednh l\u1eddi anh ta k\u1ec3: \u201cN\u1ebfu b\u00e2y gi\u1edd kh\u00e1ch h\u00e0ng c\u00f3 n\u00f3i: \u201cC\u00e1i g\u00ec? Xe t\u1ea3i h\u00e3ng White \u00e0? K\u00e9m l\u1eafm! C\u00f3 cho kh\u00f4ng t\u00f4i c\u0169ng kh\u00f4ng nh\u1eadn. T\u00f4i s\u1ebd mua xe t\u1eeb h\u00e3ng Whose\u201d, th\u00ec t\u00f4i s\u1ebd \u0111\u00e1p: \u201cV\u00e2ng, xe c\u1ee7a h\u00e3ng \u0111\u00f3 r\u1ea5t t\u1ed1t. N\u1ebfu \u00f4ng mua xe t\u1ea3i h\u00e3ng \u0111\u00f3, \u00f4ng s\u1ebd kh\u00f4ng s\u1ee3 l\u1ea7m. C\u00f4ng ty \u0111\u00f3 uy t\u00edn, ph\u1ee5c v\u1ee5 chu \u0111\u00e1o\u201d. L\u00fac \u0111\u00f3 anh ta s\u1ebd kh\u00f4ng n\u00f3i g\u00ec \u0111\u01b0\u1ee3c n\u1eefa. Kh\u00f4ng c\u00f3 ch\u1ed7 n\u00e0o \u0111\u1ec3 tranh lu\u1eadn. Anh ta kh\u00f4ng th\u1ec3 n\u00f3i m\u00e3i su\u1ed1t bu\u1ed5i r\u1eb1ng xe Whose t\u1ed1t nh\u1ea5t. L\u00fac \u0111\u00f3, ch\u00fang t\u00f4i r\u1eddi kh\u1ecfi ch\u1ee7 \u0111\u1ec1 xe t\u1ea3i c\u1ee7a h\u00e3ng Whose v\u00e0 b\u1eaft 166","\u0110\u1eaeC NH\u00c2N T\u00c2M \u0111\u1ea7u n\u00f3i v\u1ec1 nh\u1eefng \u0111i\u1ec3m t\u1ed1t c\u1ee7a xe t\u1ea3i h\u00e3ng White Motor. C\u00f3 m\u1ed9t th\u1eddi, nh\u1eefng l\u1eddi nh\u1eadn x\u00e9t \u0111i\u1ec1u m\u00e0 t\u00f4i kh\u00f4ng mu\u1ed1n nghe nh\u01b0 th\u1ebf s\u1ebd l\u00e0m t\u00f4i n\u00f3ng m\u1eb7t. T\u00f4i mu\u1ed1n t\u00ecm nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a lo\u1ea1i xe \u0111\u00f3, nh\u01b0ng t\u00f4i c\u00e0ng c\u1ed1 tranh c\u00e3i th\u00ec kh\u00e1ch h\u00e0ng l\u1ea1i c\u00e0ng b\u00eanh v\u1ef1c n\u00f3 v\u00e0 khi c\u00e0ng b\u00eanh v\u1ef1c n\u00f3 th\u00ec anh ta l\u1ea1i c\u00e0ng tin ch\u1eafc r\u1eb1ng xe c\u1ee7a h\u00e3ng \u1ea5y t\u1ed1t h\u01a1n xe h\u00e3ng t\u00f4i. C\u1ee9 nh\u01b0 th\u1ebf th\u00ec l\u00e0m sao t\u00f4i c\u00f3 th\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng? T\u00f4i \u0111\u00e3 ph\u00ed nhi\u1ec1u n\u0103m trong \u0111\u1eddi \u0111\u1ec3 g\u00e2y g\u1ed5 v\u00e0 ch\u1ed1ng \u0111\u1ed1i. Gi\u1edd \u0111\u00e2y t\u00f4i h\u1ecdc \u0111\u01b0\u1ee3c c\u00e1ch \u1ee9ng x\u1eed m\u1ed9t c\u00e1ch kh\u00f4n ngoan. C\u00e1ch n\u00e0y mang l\u1ea1i l\u1ee3i \u00edch h\u01a1n nhi\u1ec1u\u201d. Nh\u00e0 th\u00f4ng th\u00e1i Ben Franklin th\u01b0\u1eddng n\u00f3i: \u201cN\u1ebfu b\u1ea1n c\u1ed1 tranh c\u00e3i \u0111\u1ec3 th\u1eafng th\u00ec \u0111\u1ea5y c\u0169ng ch\u1ec9 l\u00e0 m\u1ed9t chi\u1ebfn th\u1eafng v\u00f4 ngh\u0129a, b\u1edfi v\u00ec b\u1ea1n s\u1ebd kh\u00f4ng bao gi\u1edd nh\u1eadn \u0111\u01b0\u1ee3c thi\u1ec7n ch\u00ed v\u00e0 s\u1ef1 h\u1ee3p t\u00e1c c\u1ee7a \u0111\u1ed1i ph\u01b0\u01a1ng\u201d. Cho n\u00ean b\u1ea1n ph\u1ea3i c\u00e2n nh\u1eafc. B\u1ea1n th\u1ef1c s\u1ef1 mu\u1ed1n g\u00ec, c\u1ed1 g\u1eafng gi\u00e0nh m\u1ed9t chi\u1ebfn th\u1eafng gi\u1ea3 t\u1ea1o v\u1ec1 m\u1eb7t l\u00fd thuy\u1ebft hay \u0111\u1ea1t \u0111\u01b0\u1ee3c thi\u1ec7n ch\u00ed th\u1ef1c s\u1ef1 c\u1ee7a m\u1ed9t con ng\u01b0\u1eddi? B\u1ea1n \u0111\u01b0\u1ee3c g\u00ec v\u00e0 m\u1ea5t g\u00ec? V\u00e0 r\u1ea5t hi\u1ebfm khi ng\u01b0\u1eddi ta \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u1ea3 hai. M\u1ed9t t\u1edd b\u00e1o \u1edf Boston \u0111\u00e3 tr\u00edch \u0111\u0103ng nh\u1eefng d\u00f2ng ch\u1eef t\u1eeb m\u1ed9t t\u1ea5m bia \u0111\u1eb7c bi\u1ec7t nh\u01b0 sau: \u201c\u0110\u00e2y l\u00e0 n\u01a1i y\u00ean ngh\u1ec9 c\u1ee7a William Jay, Ng\u01b0\u1eddi \u0111\u00e3 cho r\u1eb1ng m\u00ecnh lu\u00f4n lu\u00f4n \u0111\u00fang Nh\u01b0ng d\u00f9 sai hay \u0111\u00fang, \u00d4ng c\u0169ng v\u1eabn ch\u1ebft, kh\u00f4ng k\u00e9m, kh\u00f4ng h\u01a1n.\u201d B\u1ea1n c\u00f3 th\u1ec3 \u0111\u00fang, c\u1ef1c \u0111\u00fang khi n\u1eafm th\u1ebf \u00e1p \u0111\u1ea3o trong m\u1ed9t cu\u1ed9c tranh c\u00e3i. Nh\u01b0ng n\u1ebfu kh\u00f4ng th\u1ec3 thuy\u1ebft ph\u1ee5c ng\u01b0\u1eddi kh\u00e1c th\u00ec d\u00f9 b\u1ea1n \u0111\u00fang bao nhi\u00eau \u0111i n\u1eefa c\u0169ng v\u00f4 \u00edch. 167","HOW TO WIN FRIENDS & INFLUENCE PEOPLE Frederick S. Parsons, m\u1ed9t chuy\u00ean vi\u00ean t\u01b0 v\u1ea5n thu\u1ebf thu nh\u1eadp c\u00e1 nh\u00e2n \u0111\u00e3 t\u1eebng tranh c\u00e3i h\u00e0ng gi\u1edd \u0111\u1ed3ng h\u1ed3 v\u1edbi m\u1ed9t thanh tra thu\u1ebf c\u1ee7a ch\u00ednh ph\u1ee7 v\u1ec1 m\u1ed9t kho\u1ea3n doanh thu 9.000 \u0111\u00f4-la. Parsons cho r\u1eb1ng 9.000 \u0111\u00f4-la n\u00e0y tr\u00ean th\u1ef1c t\u1ebf l\u00e0 m\u1ed9t m\u00f3n n\u1ee3 kh\u00f3 \u0111\u00f2i, c\u00f3 th\u1ec3 kh\u00f4ng bao gi\u1edd thu \u0111\u01b0\u1ee3c v\u00e0 v\u00ec th\u1ebf, kh\u00f4ng n\u00ean \u0111\u00e1nh thu\u1ebf. Ng\u01b0\u1eddi thanh tra b\u00e1c l\u1ea1i: \u201cT\u00f4i kh\u00f4ng c\u1ea7n bi\u1ebft. M\u1ed9t khi \u0111\u00e3 khai doanh thu th\u00ec ph\u1ea3i \u0111\u00f3ng thu\u1ebf\u201d. Parsons ngh\u0129: \u201c\u00d4ng thanh tra n\u00e0y l\u00e0 ng\u01b0\u1eddi l\u1ea1nh l\u00f9ng, ki\u00eau c\u0103ng v\u00e0 b\u01b0\u1edbng b\u1ec9nh, m\u00ecnh c\u00f3 l\u00fd lu\u1eadn, d\u1eabn ch\u1ee9ng bao nhi\u00eau c\u0169ng v\u00f4 \u00edch\u2026 M\u00ecnh c\u00e0ng tranh c\u00e3i th\u00ec \u00f4ng ta c\u00e0ng c\u1ee9ng r\u1eafn h\u01a1n th\u00f4i\u201d. Th\u1ebf l\u00e0 Parsons quy\u1ebft \u0111\u1ecbnh kh\u00f4ng tranh c\u00e3i n\u1eefa. \u00d4ng n\u00f3i: \u201cT\u00f4i bi\u1ebft \u0111\u00e2y l\u00e0 m\u1ed9t vi\u1ec7c r\u1ea5t nh\u1ecf so v\u1edbi v\u00f4 s\u1ed1 nh\u1eefng v\u1ea5n \u0111\u1ec1 quan tr\u1ecdng v\u00e0 kh\u00f3 kh\u0103n \u0111ang c\u1ea7n \u00f4ng gi\u1ea3i quy\u1ebft. T\u00f4i \u0111\u00e3 nghi\u00ean c\u1ee9u v\u1ec1 thu\u1ebf, nh\u01b0ng ch\u1ec9 l\u00e0 hi\u1ec3u bi\u1ebft qua s\u00e1ch v\u1edf ch\u1ee9 kh\u00f4ng c\u00f3 \u0111\u01b0\u1ee3c ki\u1ebfn th\u1ee9c v\u00e0 kinh nghi\u1ec7m th\u1ef1c t\u1ebf nh\u01b0 \u00f4ng. \u0110\u00f4i khi t\u00f4i c\u0169ng mu\u1ed1n c\u00f3 m\u1ed9t c\u00f4ng vi\u1ec7c \u0111\u1ea7y th\u1eed th\u00e1ch gi\u1ed1ng nh\u01b0 \u00f4ng\u201d. Ng\u01b0\u1eddi thanh tra l\u1eadp t\u1ee9c ng\u1ed3i th\u1eb3ng l\u00ean, r\u1ed3i ng\u1ea3 l\u01b0ng ra sau v\u00e0 tr\u00f2 chuy\u1ec7n m\u1ed9t h\u1ed3i l\u00e2u v\u1ec1 c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh, v\u1ec1 nh\u1eefng tr\u00f2 gian d\u1ed1i tinh vi m\u00e0 \u00f4ng ta \u0111\u00e3 ph\u00e1t hi\u1ec7n. Gi\u1ecdng ng\u01b0\u1eddi thanh tra d\u1ea7n d\u1ea7n tr\u1edf n\u00ean th\u00e2n m\u1eadt v\u00e0 sau k\u1ec3 \u0111\u00f3 cho Parsons nghe v\u1ec1 gia \u0111\u00ecnh m\u00ecnh. Khi ra v\u1ec1, ng\u01b0\u1eddi thanh tra b\u1ea3o s\u1ebd xem l\u1ea1i v\u1ea5n \u0111\u1ec1 c\u1ee7a Parsons. Ba ng\u00e0y sau, \u00f4ng \u1ea5y th\u00f4ng b\u00e1o r\u1eb1ng s\u1ebd kh\u00f4ng thu thu\u1ebf tr\u00ean kho\u1ea3n doanh thu kh\u00f3 \u0111\u00f2i \u0111\u00f3. Ng\u01b0\u1eddi thanh tra thu\u1ebf n\u00e0y th\u1ec3 hi\u1ec7n r\u00f5 m\u1ed9t trong nh\u1eefng nh\u01b0\u1ee3c \u0111i\u1ec3m ph\u1ed5 bi\u1ebfn nh\u1ea5t c\u1ee7a con ng\u01b0\u1eddi. \u0110\u00f3 l\u00e0 mong mu\u1ed1n ch\u1ee9ng t\u1ecf s\u1ef1 quan tr\u1ecdng c\u1ee7a m\u00ecnh. Khi Parsons c\u00e3i l\u00fd v\u1edbi \u00f4ng, l\u1ebd 168","\u0110\u1eaeC NH\u00c2N T\u00c2M t\u1ef1 nhi\u00ean l\u00e0 \u00f4ng l\u1edbn ti\u1ebfng tr\u1ea5n \u00e1p \u0111\u1ec3 kh\u1eb3ng \u0111\u1ecbnh uy th\u1ebf c\u1ee7a m\u00ecnh. Nh\u01b0ng khi \u0111\u1ed1i ph\u01b0\u01a1ng \u0111\u00e3 c\u00f4ng nh\u1eadn t\u1ea7m quan tr\u1ecdng c\u1ee7a \u00f4ng th\u00ec l\u1eadp t\u1ee9c \u00f4ng t\u1ecf ra l\u00e0 ng\u01b0\u1eddi d\u1ec5 c\u1ea3m th\u00f4ng v\u00e0 \u0111\u1ed9 l\u01b0\u1ee3ng. \u0110\u1ee9c Ph\u1eadt d\u1ea1y: \u201cO\u00e1n kh\u00f4ng bao gi\u1edd di\u1ec7t \u0111\u01b0\u1ee3c o\u00e1n, ch\u1ec9 c\u00f3 t\u00ecnh th\u01b0\u01a1ng y\u00eau m\u1edbi di\u1ec7t \u0111\u01b0\u1ee3c o\u00e1n\u201d. Tranh c\u00e3i kh\u00f4ng gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c b\u1ea5t h\u00f2a, ch\u1ec9 c\u00f3 l\u00f2ng khoan dung v\u00e0 thi\u1ec7n ch\u00ed nh\u00ecn nh\u1eadn s\u1ef1 vi\u1ec7c b\u1eb1ng quan \u0111i\u1ec3m c\u1ee7a \u0111\u1ed1i ph\u01b0\u01a1ng m\u1edbi h\u00f2a gi\u1ea3i \u0111\u01b0\u1ee3c. C\u00f3 l\u1ea7n T\u1ed5ng th\u1ed1ng Lincoln khuy\u00ean m\u1ed9t s\u0129 quan tr\u1ebb khi anh n\u00e0y tranh c\u00e3i d\u1eef d\u1ed9i v\u1edbi m\u1ed9t \u0111\u1ed3ng nghi\u1ec7p: \u201cKh\u00f4ng ai mu\u1ed1n ti\u1ebfn th\u00e2n m\u00e0 l\u1ea1i ph\u00ed th\u00ec gi\u1edd v\u00e0o chuy\u1ec7n tranh ch\u1ea5p ri\u00eang t\u01b0. Vi\u1ec7c \u0111\u00f3 ch\u1ec9 l\u00e0m h\u1ecfng t\u00ednh kh\u00ed c\u1ee7a m\u00ecnh v\u00e0 l\u00e0m m\u1ea5t \u0111i s\u1ef1 t\u1ef1 ch\u1ee7. \u0110\u00f4i khi c\u0169ng ph\u1ea3i bi\u1ebft nh\u01b0\u1eddng ng\u01b0\u1eddi kh\u00e1c, m\u1eb7c d\u1ea7u bi\u1ebft r\u00f5 m\u00ecnh c\u00f3 l\u00fd. Th\u00e0 nh\u01b0\u1eddng l\u1ed1i cho m\u1ed9t con ch\u00f3 c\u00f2n h\u01a1n tranh nhau v\u1edbi n\u00f3 \u0111\u1ec3 b\u1ecb n\u00f3 c\u1eafn. V\u00ec d\u00f9 c\u00f3 gi\u1ebft \u0111\u01b0\u1ee3c con ch\u00f3 sau \u0111\u00f3 th\u00ec v\u1ebft c\u1eafn c\u0169ng kh\u00f4ng l\u00e0nh ngay \u0111\u01b0\u1ee3c\u201d. M\u1ed9t b\u00e0i vi\u1ebft trong \u201cBits and Pieces\u201d(18) c\u00f3 th\u1ec3 \u0111\u01b0a ra v\u00e0i g\u1ee3i \u00fd gi\u00fap b\u1ea1n tr\u00e1nh nh\u1eefng b\u1ea5t \u0111\u1ed3ng v\u00e0 kh\u00f4ng r\u01a1i v\u00e0o c\u00e1c cu\u1ed9c tranh c\u00e3i kh\u00f4ng c\u1ea7n thi\u1ebft: S\u1eb5n s\u00e0ng ch\u1ea5p nh\u1eadn vi\u1ec7c b\u1ea5t \u0111\u1ed3ng quan \u0111i\u1ec3m: \u201cKhi hai \u0111\u1ed1i t\u00e1c bao gi\u1edd c\u0169ng nh\u1ea5t tr\u00ed v\u1edbi nhau, th\u00ec ch\u1ec9 c\u1ea7n \u00fd c\u1ee7a m\u1ed9t b\u00ean l\u00e0 \u0111\u1ee7\u201d. N\u1ebfu nh\u01b0 c\u00f3 \u00fd ki\u1ebfn b\u1ea5t \u0111\u1ed3ng, \u0111\u00f3 l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 b\u1ea1n k\u1ecbp \u0111i\u1ec1u ch\u1ec9nh tr\u01b0\u1edbc khi ph\u1ea1m m\u1ed9t l\u1ed7i l\u1ea7m nghi\u00eam tr\u1ecdng. \u0110\u1eebng tin v\u00e0o c\u1ea3m nh\u1eadn \u0111\u1ea7u ti\u00ean c\u1ee7a b\u1ea1n: Ph\u1ea3n \u1ee9ng t\u1ef1 nhi\u00ean \u0111\u1ea7u ti\u00ean c\u1ee7a ch\u00fang ta trong m\u1ed9t t\u00ecnh hu\u1ed1ng kh\u00f3 ch\u1ecbu l\u00e0 t\u1ef1 (18) Bits and Pieces: T\u00ean m\u1ed9t t\u1ea1p ch\u00ed c\u1ee7a M\u1ef9 \u0111\u01b0\u1ee3c \u0111\u1eb7t theo l\u1ed1i ch\u01a1i ch\u1eef. Bits v\u00e0 Pieces \u0111\u1ec1u c\u00f3 ngh\u0129a l\u00e0 m\u1ea9u, m\u1ea3nh, mi\u1ebfng. 169","HOW TO WIN FRIENDS & INFLUENCE PEOPLE v\u1ec7. H\u00e3y c\u1ea9n th\u1eadn. H\u00e3y gi\u1eef b\u00ecnh t\u0129nh v\u00e0 th\u1eadn tr\u1ecdng v\u1edbi nh\u1eefng ph\u1ea3n \u1ee9ng \u0111\u1ea7u ti\u00ean c\u1ee7a b\u1ea1n. N\u00f3 c\u00f3 th\u1ec3 l\u00e0 t\u1ec7 nh\u1ea5t, thay v\u00ec l\u00e0 t\u1ed1t nh\u1ea5t. Ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac c\u1ee7a b\u1ea1n: H\u00e3y nh\u1edb r\u1eb1ng, ng\u01b0\u1eddi ta c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c t\u00ednh t\u00ecnh c\u1ee7a m\u1ed9t con ng\u01b0\u1eddi b\u1eb1ng c\u00e1ch l\u00e0m cho ng\u01b0\u1eddi \u1ea5y n\u1ed5i gi\u1eadn. L\u1eafng nghe tr\u01b0\u1edbc: H\u00e3y nh\u01b0\u1eddng cho \u0111\u1ed1i th\u1ee7 c\u1ee7a b\u1ea1n m\u1ed9t c\u01a1 h\u1ed9i chia s\u1ebb. H\u00e3y \u0111\u1ec3 cho h\u1ecd n\u00f3i h\u1ebft, \u0111\u1eebng ng\u1eaft l\u1eddi, tranh c\u00e3i hay t\u1ef1 v\u1ec7, v\u00ec nh\u01b0 th\u1ebf ch\u1ec9 d\u1ef1ng l\u00ean nh\u1eefng h\u00e0ng r\u00e0o chia c\u1eaft. H\u00e3y t\u00ecm c\u00e1ch x\u00e2y n\u00ean nh\u1eefng nh\u1ecbp c\u1ea7u chia s\u1ebb, c\u1ea3m th\u00f4ng. T\u00ecm nh\u1eefng \u0111i\u1ec3m chung: Khi nghe \u0111\u1ed1i ph\u01b0\u01a1ng tr\u00ecnh b\u00e0y, tr\u01b0\u1edbc ti\u00ean h\u00e3y ch\u00fa \u00fd \u0111\u1ebfn nh\u1eefng \u0111i\u1ec3m m\u00e0 b\u1ea1n t\u00e1n th\u00e0nh. Trung th\u1ef1c nh\u1eadn l\u1ed7i: H\u00e3y nh\u00ecn nh\u1eadn nh\u1eefng sai l\u1ea7m c\u1ee7a m\u00ecnh v\u00e0 xin l\u1ed7i. \u0110i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn cho \u0111\u1ed1i th\u1ee7 m\u1ea5t v\u0169 kh\u00ed v\u00e0 s\u1ebd gi\u1ea3m b\u1edbt th\u00e1i \u0111\u1ed9 ch\u1ed1ng \u0111\u1ed1i. H\u1ee9a xem x\u00e9t l\u1ea1i c\u1ea9n th\u1eadn \u00fd ki\u1ebfn c\u1ee7a \u0111\u1ed1i ph\u01b0\u01a1ng: H\u00e3y nh\u1edb r\u1eb1ng, \u0111\u1ed1i ph\u01b0\u01a1ng c\u00f3 th\u1ec3 \u0111\u00fang. Vi\u1ec7c t\u00e1n th\u00e0nh \u00fd ki\u1ebfn c\u1ee7a h\u1ecd \u1edf giai \u0111o\u1ea1n n\u00e0y s\u1ebd d\u1ec5 d\u00e0ng h\u01a1n nhi\u1ec1u so v\u1edbi vi\u1ec7c ch\u1ecbu \u0111\u1ef1ng c\u1ea3nh h\u1ecd v\u1ed7 tay n\u00f3i: \u201cCh\u00fang t\u00f4i \u0111\u00e3 t\u00ecm c\u00e1ch d\u1ea1y b\u1ea3o \u00f4ng, nh\u01b0ng \u00f4ng kh\u00f4ng ch\u1ecbu nghe\u201d khi kh\u1ea3 n\u0103ng th\u1ea5t b\u1ea1i x\u1ea3y ra v\u00ec b\u1ea1n c\u1ee9 kh\u0103ng kh\u0103ng theo \u00fd m\u00ecnh. Th\u00e0nh th\u1eadt c\u1ea3m \u01a1n \u0111\u1ed1i th\u1ee7 v\u1ec1 s\u1ef1 quan t\u00e2m c\u1ee7a h\u1ecd: B\u1ea5t c\u1ee9 ai m\u1ea5t th\u00ec gi\u1edd tranh c\u00e3i v\u1edbi b\u1ea1n c\u0169ng \u0111\u1ec1u quan t\u00e2m t\u1edbi nh\u1eefng chuy\u1ec7n b\u1ea1n \u0111ang quan t\u00e2m. H\u00e3y ngh\u0129 \u0111\u1ebfn h\u1ecd nh\u01b0 nh\u1eefng ng\u01b0\u1eddi th\u1ef1c s\u1ef1 mu\u1ed1n gi\u00fap \u0111\u1ee1 b\u1ea1n, nh\u01b0 th\u1ebf b\u1ea1n c\u00f3 th\u1ec3 bi\u1ebfn c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ee7a m\u00ecnh th\u00e0nh b\u1ea1n b\u00e8. 170","\u0110\u1eaeC NH\u00c2N T\u00c2M \u0110\u1eebng h\u00e0nh \u0111\u1ed9ng v\u1ed9i \u0111\u1ec3 c\u1ea3 hai b\u00ean c\u00f3 th\u00ec gi\u1edd suy ngh\u0129 th\u1ea5u \u0111\u00e1o v\u1ea5n \u0111\u1ec1: H\u00e3y g\u1ee3i \u00fd r\u1eb1ng c\u1ea3 hai c\u1ea7n g\u1eb7p l\u1ea1i nhau v\u00e0o h\u00f4m kh\u00e1c, khi \u0111\u00e3 thu th\u1eadp \u0111\u1ee7 d\u1eef ki\u1ec7n \u0111\u1ec3 \u0111\u01b0a ra b\u00e0n lu\u1eadn. Trong khi chu\u1ea9n b\u1ecb cho cu\u1ed9c h\u1ecdp \u1ea5y, h\u00e3y t\u1ef1 h\u1ecfi m\u00ecnh v\u00e0i c\u00e2u h\u1ecfi kh\u00f3 tr\u1ea3 l\u1eddi: \u0110\u1ed1i t\u00e1c c\u1ee7a m\u00ecnh c\u00f3 l\u00fd kh\u00f4ng? C\u00f3 l\u00fd ch\u1ed7 n\u00e0o? Ph\u1ea3i ch\u0103ng l\u1ebd ph\u1ea3i hay \u01b0u th\u1ebf thu\u1ed9c v\u1ec1 l\u1eadp tr\u01b0\u1eddng hay l\u1eadp lu\u1eadn c\u1ee7a h\u1ecd? C\u00e1ch ph\u1ea3n \u1ee9ng c\u1ee7a m\u00ecnh c\u00f3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 hay ch\u1ec9 gi\u00fap m\u00ecnh kh\u1ecfi b\u1ecb t\u1ed5n th\u01b0\u01a1ng? N\u00f3 s\u1ebd \u0111\u1ea9y c\u00e1c \u0111\u1ed1i t\u00e1c \u0111i xa hay k\u00e9o h\u1ecd l\u1ea1i g\u1ea7n m\u00ecnh h\u01a1n? C\u00e1ch ph\u1ea3n \u1ee9ng c\u1ee7a m\u00ecnh c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng ng\u01b0\u1eddi t\u1ed1t \u0111\u00e1nh gi\u00e1 cao hay kh\u00f4ng? M\u00ecnh s\u1ebd th\u1eafng hay s\u1ebd thua? Ph\u1ea3i tr\u1ea3 gi\u00e1 n\u00e0o n\u1ebfu nh\u01b0 m\u00ecnh th\u1eafng? N\u1ebfu m\u00ecnh im l\u1eb7ng th\u00ec c\u00f3 h\u1ebft m\u00e2u thu\u1eabn kh\u00f4ng? T\u00ecnh hu\u1ed1ng kh\u00f3 kh\u0103n n\u00e0y c\u00f3 ph\u1ea3i l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i cho m\u00ecnh hay kh\u00f4ng? 171","HOW TO WIN FRIENDS & INFLUENCE PEOPLE * Khi th\u1ea5y \u0111\u1ed1i ph\u01b0\u01a1ng b\u1eaft \u0111\u1ea7u n\u1ed5i c\u00e1u th\u00ec b\u1ea1n h\u00e3y k\u1ebft th\u00fac cu\u1ed9c tranh lu\u1eadn b\u1eb1ng m\u1ed9t c\u00e2u n\u00f3i vui n\u00e0o \u0111\u00f3. - Ph. Chesterfield * Khi tranh lu\u1eadn v\u1edbi m\u1ed9t ng\u01b0\u1eddi, b\u1ea1n c\u1ea7n \u0111\u1ecbnh h\u01b0\u1edbng \u0111\u1ec3 sau cu\u1ed9c tranh c\u00e3i b\u1ea1n s\u1ebd c\u00f3 th\u00eam m\u1ed9t ng\u01b0\u1eddi b\u1ea1n. - Diodore * \u0110\u1eebng bao gi\u1edd c\u1ed1 tranh c\u00e3i v\u1edbi ng\u01b0\u1eddi \u1edf c\u1ea5p cao h\u01a1n, m\u00e0 h\u00e3y tr\u00ecnh b\u00e0y r\u00f5 \u00fd ki\u1ebfn c\u1ee7a m\u00ecnh b\u1eb1ng s\u1ef1 khi\u00eam t\u1ed1n. - George Washington * Tranh c\u00e3i l\u00e0 m\u1ed9t tr\u00f2 ch\u01a1i c\u1ee7a hai ng\u01b0\u1eddi hay hai nh\u00f3m ng\u01b0\u1eddi nh\u01b0ng tr\u00f2 ch\u01a1i n\u00e0y th\u01b0\u1eddng kh\u00f4ng c\u00f3 b\u00ean n\u00e0o th\u1eafng cu\u1ed9c c\u1ea3. - Benjamin Franklin NGUY\u00caN T\u1eaeC 10: 172","T\u00d4N TR\u1eccNG \u00dd KI\u1ebeN NG\u01af\u1edcI KH\u00c1C Khi Theodore Roosevelt c\u00f2n \u0111\u01b0\u01a1ng ch\u1ee9c T\u1ed5ng th\u1ed1ng Hoa K\u1ef3, \u00f4ng th\u00fa nh\u1eadn r\u1eb1ng kh\u1ea3 n\u0103ng quy\u1ebft \u0111\u1ecbnh \u0111\u00fang c\u1ee7a \u00f4ng cao nh\u1ea5t c\u0169ng ch\u1ec9 \u1edf m\u1ee9c 75%. Kh\u1ea3 n\u0103ng x\u00e9t \u0111o\u00e1n c\u1ee7a m\u1ed9t trong nh\u1eefng ng\u01b0\u1eddi l\u1ed7i l\u1ea1c nh\u1ea5t th\u1ebf k\u1ef7 20 ch\u1ec9 nh\u01b0 th\u1ebf, c\u00f2n ch\u00fang ta th\u00ec sao? N\u1ebfu b\u1ea1n d\u00e1m ch\u1eafc r\u1eb1ng m\u00ecnh quy\u1ebft \u0111\u1ecbnh \u0111\u00fang \u0111\u01b0\u1ee3c 55% trong m\u1ecdi v\u1ea5n \u0111\u1ec1, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ebfn Wall Street, trung t\u00e2m t\u00e0i ch\u00ednh M\u1ef9 v\u00e0 ki\u1ebfm m\u1ed9t tri\u1ec7u \u0111\u00f4-la m\u1ed7i ng\u00e0y. N\u1ebfu b\u1ea1n c\u00f3 thu nh\u1eadp \u00edt h\u01a1n th\u1ebf, c\u00f3 ngh\u0129a l\u00e0 quy\u1ebft \u0111\u1ecbnh b\u1ea1n \u0111\u01b0a ra ch\u01b0a \u0111\u00fang 173","HOW TO WIN FRIENDS & INFLUENCE PEOPLE \u0111\u1ebfn 55%. N\u1ebfu b\u1ea1n kh\u00f4ng \u0111\u00fang \u0111\u1ebfn 55% th\u00ec kh\u00f4ng n\u00ean cho r\u1eb1ng ng\u01b0\u1eddi kh\u00e1c sai. N\u1ebfu b\u1ea1n mu\u1ed1n v\u1ea1ch ra l\u1ed7i l\u1ea7m c\u1ee7a ng\u01b0\u1eddi kh\u00e1c b\u1eb1ng l\u1eddi n\u00f3i, c\u00e1i nh\u00ecn hay c\u1eed ch\u1ec9 th\u00ec b\u1ea1n c\u00f3 th\u1ec3 khi\u1ebfn h\u1ecd t\u00f4n tr\u1ecdng b\u1ea1n kh\u00f4ng? T\u1ea5t nhi\u00ean l\u00e0 kh\u00f4ng bao gi\u1edd, b\u1edfi v\u00ec b\u1ea1n \u0111\u00e3 n\u1ec7n m\u1ed9t qu\u1ea3 \u0111\u1ea5m n\u1eb7ng n\u1ec1 v\u00e0o tr\u00ed tu\u1ec7, kh\u1ea3 n\u0103ng ph\u00e1n \u0111o\u00e1n, ni\u1ec1m t\u1ef1 h\u00e0o v\u00e0 l\u00f2ng t\u1ef1 tr\u1ecdng c\u1ee7a h\u1ecd. D\u0129 nhi\u00ean l\u00e0 h\u1ecd mu\u1ed1n n\u1ec7n l\u1ea1i b\u1ea1n v\u00e0 s\u1ebd b\u1ea3o v\u1ec7 \u00fd ki\u1ebfn c\u1ee7a h\u1ecd \u0111\u1ebfn c\u00f9ng. B\u1ea1n c\u00f3 th\u1ec3 d\u00f9ng t\u1ea5t c\u1ea3 l\u00fd lu\u1eadn logic c\u1ee7a c\u00e1c tri\u1ebft gia \u0111\u00f4ng t\u00e2y kim c\u1ed5, nh\u01b0ng s\u1ebd kh\u00f4ng c\u00f3 m\u1ed9t l\u00fd lu\u1eadn n\u00e0o h\u1ee3p l\u00fd \u0111\u1ed1i v\u1edbi m\u1ed9t con tim \u0111ang b\u1ecb t\u1ed5n th\u01b0\u01a1ng. Xin b\u1ea1n \u0111\u1eebng bao gi\u1edd b\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e2u n\u00f3i: \u201cT\u00f4i s\u1ebd ch\u1ee9ng minh cho anh th\u1ea5y l\u00e0 anh \u0111\u00e3 sai\u201d. N\u00f3 c\u0169ng \u0111\u1ed3ng ngh\u0129a v\u1edbi c\u00e2u: \u201cT\u00f4i th\u00f4ng minh h\u01a1n anh. \u0110\u1ec3 t\u00f4i n\u00f3i cho anh hi\u1ec3u ra m\u00e0 thay \u0111\u1ed5i c\u00e1i \u00fd \u0111\u1ecbnh ngu ng\u1ed1c \u0111\u00f3!\u201d. \u0110\u00e2y th\u1ef1c ra l\u00e0 m\u1ed9t th\u00e1ch th\u1ee9c. N\u00f3 g\u00e2y ra s\u1ef1 ch\u1ed1ng \u0111\u1ed1i v\u00e0 khi\u1ebfn ng\u01b0\u1eddi nghe mu\u1ed1n ph\u1ea3n b\u00e1c b\u1ea1n ngay tr\u01b0\u1edbc khi b\u1ea1n b\u1eaft \u0111\u1ea7u. C\u00f3 \u0111i\u1ec1u lu\u00f4n \u0111\u00fang trong th\u1ef1c t\u1ebf l\u00e0 trong hai ng\u01b0\u1eddi \u0111ang c\u00e3i nhau, ng\u01b0\u1eddi t\u1ef1 nh\u1eadn m\u00ecnh c\u00f3 l\u1ed7i l\u00e0 ng\u01b0\u1eddi th\u00f4ng minh h\u01a1n. L\u00e0m thay \u0111\u1ed5i \u00fd ki\u1ebfn c\u1ee7a ng\u01b0\u1eddi kh\u00e1c l\u00e0 r\u1ea5t kh\u00f3, ngay c\u1ea3 trong nh\u1eefng \u0111i\u1ec1u ki\u1ec7n thu\u1eadn l\u1ee3i nh\u1ea5t, v\u00e0 l\u1eddi khuy\u00ean c\u1ee9ng r\u1eafn kh\u00f4ng c\u00f3 k\u1ebft qu\u1ea3 s\u1ebd tr\u1edf th\u00e0nh nh\u00e1t b\u00faa n\u1ea3y ng\u01b0\u1ee3c tr\u1edf l\u1ea1i ch\u00fang ta. Th\u1ebf th\u00ec t\u1ea1i sao ch\u00fang ta l\u1ea1i ch\u1ecdn con \u0111\u01b0\u1eddng gay go nh\u01b0 th\u1ebf? N\u1ebfu b\u1ea1n mu\u1ed1n ch\u1ee9ng minh m\u1ed9t \u0111i\u1ec1u g\u00ec \u0111\u00f3 th\u00ec n\u00ean th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch t\u1ebf nh\u1ecb, kh\u00e9o l\u00e9o \u0111\u1ec3 kh\u00f4ng ai c\u1ea3m th\u1ea5y n\u00f3. Alexander Pope \u0111\u00e3 tr\u00ecnh b\u00e0y \u0111i\u1ec1u n\u00e0y t\u00f3m t\u1eaft nh\u01b0 sau: 174","\u0110\u1eaeC NH\u00c2N T\u00c2M \u201cD\u1ea1y ng\u01b0\u1eddi, ph\u1ea3i kh\u00e9o l\u00e9o nh\u01b0 kh\u00f4ng d\u1ea1y g\u00ec c\u1ea3, gi\u1ea3ng \u0111i\u1ec1u ch\u01b0a bi\u1ebft m\u00e0 c\u1ee9 nh\u01b0 nh\u1eafc l\u1ea1i chuy\u1ec7n \u0111\u00e3 qu\u00ean. B\u1edfi m\u1ed9t \u0111i\u1ec1u \u0111\u01a1n gi\u1ea3n l\u00e0 \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi hi\u1ec3u bi\u1ebft th\u00ec ch\u1ec9 c\u1ea7n n\u1eeda l\u1eddi c\u0169ng \u0111\u1ee7 cho h\u1ecd n\u1eafm r\u00f5 m\u1ecdi \u0111i\u1ec1u ch\u00fang ta mu\u1ed1n n\u00f3i\u201d. C\u00e1ch \u0111\u00e2y tr\u00ean ba tr\u0103m n\u0103m, nh\u00e0 thi\u00ean v\u0103n h\u1ecdc Galileo \u0111\u00e3 n\u00f3i: \u201cB\u1ea1n kh\u00f4ng th\u1ec3 d\u1ea1y ai b\u1ea5t k\u1ef3 \u0111i\u1ec1u g\u00ec, b\u1ea1n ch\u1ec9 c\u00f3 th\u1ec3 gi\u00fap anh ta t\u00ecm th\u1ea5y \u0111i\u1ec1u \u0111\u00f3 \u1edf b\u1ea3n th\u00e2n anh ta m\u00e0 th\u00f4i\u201d. V\u00e0, Chesterfield t\u1eebng d\u1ea1y con trai r\u1eb1ng: \u201cH\u00e3y kh\u00f4n h\u01a1n ng\u01b0\u1eddi kh\u00e1c n\u1ebfu nh\u01b0 con c\u00f3 th\u1ec3 nh\u01b0ng \u0111\u1eebng cho h\u1ecd bi\u1ebft con kh\u00f4n ngoan h\u01a1n h\u1ecd\u201d. Nh\u00e0 hi\u1ec1n tri\u1ebft Socrates th\u00ec l\u1eb7p \u0111i l\u1eb7p l\u1ea1i v\u1edbi c\u00e1c h\u1ecdc tr\u00f2 c\u1ee7a m\u00ecnh: \u201cT\u00f4i ch\u1ec9 bi\u1ebft c\u00f3 m\u1ed9t \u0111i\u1ec1u, \u0111\u00f3 l\u00e0 t\u00f4i kh\u00f4ng bi\u1ebft g\u00ec c\u1ea3\u201d. N\u1ebfu c\u00f3 ng\u01b0\u1eddi \u0111\u01b0a ra m\u1ed9t nh\u1eadn x\u00e9t m\u00e0 b\u1ea1n ngh\u0129 l\u00e0 sai th\u00ec c\u00f3 l\u1ebd b\u1ea1n n\u00ean tr\u1ea3 l\u1eddi: \u201cT\u00f4i c\u00f3 suy ngh\u0129 kh\u00e1c v\u1edbi \u00f4ng, nh\u01b0ng c\u00f3 th\u1ec3 l\u00e0 t\u00f4i sai. \u0110\u01b0\u1ee3c r\u1ed3i, b\u00e2y gi\u1edd ch\u00fang ta s\u1ebd c\u00f9ng xem x\u00e9t n\u00f3. T\u00f4i v\u1eabn th\u01b0\u1eddng sai l\u1ea7m, v\u00e0 n\u1ebfu nh\u01b0 t\u00f4i sai, t\u00f4i r\u1ea5t mu\u1ed1n ch\u00fang ta c\u00f9ng \u0111i\u1ec1u ch\u1ec9nh n\u00f3\u201d. C\u00e2u n\u00f3i \u201cR\u1ea5t c\u00f3 th\u1ec3 t\u00f4i \u0111\u00e3 sai\u201d ch\u1ee9a \u0111\u1ef1ng m\u1ed9t th\u00f4ng \u0111i\u1ec7p r\u1ea5t nhi\u1ec7m m\u00e0u. Kh\u00f4ng c\u00f3 c\u00e2u n\u00f3i n\u00e0o d\u1ec5 \u0111\u01b0\u1ee3c th\u00f4ng c\u1ea3m v\u00e0 ch\u1ea5p nh\u1eadn b\u1eb1ng c\u00e1ch n\u00f3i th\u1eb3ng th\u1eafn v\u00e0 ch\u00e2n th\u00e0nh r\u1eb1ng: \u201cT\u00f4i \u0111\u00e3 sai r\u1ed3i\u201d. Kh\u00f4ng ai s\u1ed1ng tr\u00ean \u0111\u1eddi n\u00e0y l\u1ea1i ph\u1ea3n \u0111\u1ed1i hay kh\u00f4ng \u0111\u00e1nh gi\u00e1 cao s\u1ef1 nh\u1eadn l\u1ed7i m\u1ed9t c\u00e1ch th\u00e0nh th\u1eadt v\u00e0 khi\u00eam nh\u01b0\u1eddng \u0111\u00f3. M\u1ed9t trong nh\u1eefng h\u1ecdc vi\u00ean c\u1ee7a l\u1edbp ch\u00fang t\u00f4i v\u1eabn th\u01b0\u1eddng s\u1eed d\u1ee5ng c\u00e1ch \u1ee9ng x\u1eed n\u00e0y l\u00e0 Harold Reinke, m\u1ed9t ng\u01b0\u1eddi b\u00e1n xe Dodge \u1edf Billings, Montana. Tr\u01b0\u1edbc kia, v\u00ec \u00e1p l\u1ef1c c\u1ee7a ng\u00e0nh kinh 175","HOW TO WIN FRIENDS & INFLUENCE PEOPLE doanh \u00f4 t\u00f4 n\u00ean nhi\u1ec1u khi \u00f4ng t\u1ecf ra s\u1eaft \u0111\u00e1 v\u00e0 nh\u1eabn t\u00e2m \u0111\u1ed1i v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u1ebfn khi\u1ebfu n\u1ea1i. Khi nh\u1eadn ra c\u00e1ch gi\u1ea3i quy\u1ebft n\u00e0y ch\u1ec9 mang \u0111\u1ebfn s\u1ef1 \u0111\u1ed1i kh\u00e1ng, t\u1ee9c gi\u1eadn v\u00e0 sau c\u00f9ng l\u00e0 l\u00e0m h\u1ecfng vi\u1ec7c, \u00f4ng \u0111\u00e3 thay \u0111\u1ed5i c\u00e1ch ti\u1ebfp c\u1eadn. \u00d4ng k\u1ec3: \u201cT\u00f4i th\u01b0\u1eddng n\u00f3i nh\u01b0 sau: \u2018Ch\u00fang t\u00f4i c\u00f3 th\u1ec3 sai l\u1ea7m trong tr\u01b0\u1eddng h\u1ee3p c\u1ee7a \u00f4ng. Xin \u00f4ng n\u00f3i cho t\u00f4i bi\u1ebft \u00fd \u00f4ng nh\u01b0 th\u1ebf n\u00e0o?\u2019. C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y th\u01b0\u1eddng l\u00e0m cho ng\u01b0\u1eddi ta kh\u00f4ng mu\u1ed1n ch\u1ed1ng \u0111\u1ed1i n\u1eefa. Khi c\u01a1n gi\u1eadn \u0111\u00e3 \u0111\u01b0\u1ee3c gi\u1ea3i t\u1ecfa, kh\u00e1ch h\u00e0ng th\u01b0\u1eddng n\u00f3i n\u0103ng ph\u1ea3i ch\u0103ng h\u01a1n v\u00e0 th\u1ef1c s\u1ef1 mong gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch nh\u1eb9 nh\u00e0ng. Th\u1ef1c v\u1eady, nhi\u1ec1u kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u1ea3m \u01a1n t\u00f4i khi t\u00f4i c\u00f3 th\u00e1i \u0111\u1ed9 th\u00f4ng c\u1ea3m v\u1edbi h\u1ecd. Th\u1eadm ch\u00ed v\u00e0i kh\u00e1ch h\u00e0ng c\u00f2n gi\u1edbi thi\u1ec7u b\u1ea1n b\u00e8 \u0111\u1ebfn c\u1eeda h\u00e0ng ch\u00fang t\u00f4i mua xe. Ch\u00fang ta r\u1ea5t c\u1ea7n nh\u1eefng kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf. T\u00f4i ngh\u0129 r\u1eb1ng bi\u1ec3u l\u1ed9 l\u00f2ng t\u00f4n tr\u1ecdng m\u1ecdi \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ed1i x\u1eed v\u1edbi h\u1ecd m\u1ed9t c\u00e1ch l\u1ecbch s\u1ef1 v\u00e0 ch\u00e2n th\u00e0nh s\u1ebd gi\u00fap ta chi\u1ebfn th\u1eafng trong th\u01b0\u01a1ng tru\u1eddng c\u1ea1nh tranh kh\u1ed1c li\u1ec7t\u201d. B\u1ea1n s\u1ebd hi\u1ebfm khi g\u1eb7p r\u1eafc r\u1ed1i n\u1ebfu ch\u1ea5p nh\u1eadn r\u1eb1ng b\u1ea1n c\u00f3 th\u1ec3 sai l\u1ea7m. \u0110i\u1ec1u n\u00e0y s\u1ebd ch\u1ea5m d\u1ee9t m\u1ecdi tranh c\u00e3i v\u00e0 khi\u1ebfn \u0111\u1ed1i ph\u01b0\u01a1ng c\u0169ng l\u1ecbch s\u1ef1, c\u1edfi m\u1edf v\u00e0 r\u1ed9ng l\u01b0\u1ee3ng nh\u01b0 b\u1ea1n v\u1eady. \u0110\u1eb7c bi\u1ec7t n\u00f3 s\u1ebd khi\u1ebfn h\u1ecd c\u0169ng mu\u1ed1n ch\u1ea5p nh\u1eadn r\u1eb1ng ch\u00ednh m\u00ecnh c\u0169ng c\u00f3 th\u1ec3 sai l\u1ea7m. N\u1ebfu b\u1ea1n bi\u1ebft ch\u1eafc r\u1eb1ng m\u1ed9t ng\u01b0\u1eddi n\u00e0o \u0111\u00f3 sai l\u1ea7m v\u00e0 b\u1ea1n x\u1eb5ng gi\u1ecdng b\u1ea3o ng\u01b0\u1eddi \u1ea5y l\u00e0 h\u1ecd sai l\u1ea7m th\u00ec \u0111i\u1ec1u g\u00ec s\u1ebd x\u1ea3y ra? \u00d4ng S., m\u1ed9t lu\u1eadt s\u01b0 tr\u1ebb tu\u1ed5i \u1edf New York c\u00f3 l\u1ea7n \u0111\u00e3 b\u00e0o ch\u1eefa m\u1ed9t v\u1ee5 ki\u1ec7n kh\u00e1 quan tr\u1ecdng tr\u01b0\u1edbc T\u1ed1i cao Ph\u00e1p vi\u1ec7n Hoa K\u1ef3. V\u1ee5 ki\u1ec7n n\u00e0y li\u00ean quan \u0111\u1ebfn m\u1ed9t s\u1ed1 ti\u1ec1n l\u1edbn v\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1 quan tr\u1ecdng c\u1ee7a lu\u1eadt ph\u00e1p. Trong ph\u1ea7n tranh lu\u1eadn tr\u01b0\u1edbc t\u00f2a, m\u1ed9t trong 176","\u0110\u1eaeC NH\u00c2N T\u00c2M nh\u1eefng th\u1ea9m ph\u00e1n t\u00f2a \u00e1n T\u1ed1i cao \u0111\u00e3 h\u1ecfi \u00f4ng: \u201c\u0110i\u1ec1u kho\u1ea3n h\u1ea1n ch\u1ebf trong lu\u1eadt H\u1ea3i qu\u00e2n l\u00e0 s\u00e1u n\u0103m, \u0111\u00fang kh\u00f4ng ?\u201d. \u00d4ng S. d\u1eebng l\u1ea1i, tr\u1ed1 m\u1eaft nh\u00ecn quan t\u00f2a v\u00e0 x\u1eb5ng gi\u1ecdng: \u201cTh\u01b0a ng\u00e0i, lu\u1eadt H\u1ea3i qu\u00e2n kh\u00f4ng c\u00f3 \u0111i\u1ec1u kho\u1ea3n h\u1ea1n ch\u1ebf\u201d. \u201cC\u1ea3 t\u00f2a \u00e1n b\u1ed7ng l\u1eb7ng ng\u1eaft, b\u1ea7u kh\u00f4ng kh\u00ed d\u01b0\u1eddng nh\u01b0 b\u1ecb \u0111\u00f3ng b\u0103ng\u201d, \u00f4ng S. k\u1ec3 l\u1ea1i kinh nghi\u1ec7m c\u1ee7a m\u00ecnh. \u201cT\u00f4i n\u00f3i \u0111\u00fang. Ng\u01b0\u1eddi c\u1ea7m c\u00e2n n\u1ea3y m\u1ef1c n\u00e0y \u0111\u00e3 sai l\u1ea7m v\u00e0 t\u00f4i ph\u1ea3i b\u1ea3o \u00f4ng \u0111i\u1ec1u \u0111\u00f3. T\u00f4i v\u1eabn c\u00f2n tin r\u1eb1ng ph\u00e1p lu\u1eadt b\u00eanh v\u1ef1c t\u00f4i. H\u00f4m \u1ea5y t\u00f4i \u0111\u00e3 th\u1ec3 hi\u1ec7n vai tr\u00f2 lu\u1eadt s\u01b0 c\u1ee7a t\u00f4i m\u1ed9t c\u00e1ch xu\u1ea5t th\u1ea7n h\u01a1n bao gi\u1edd h\u1ebft. Th\u1ebf m\u00e0 cu\u1ed1i c\u00f9ng t\u00f4i \u0111\u00e3 kh\u00f4ng thuy\u1ebft ph\u1ee5c \u0111\u01b0\u1ee3c \u00f4ng ta. T\u00f4i \u0111\u00e3 ph\u1ea1m m\u1ed9t sai l\u1ea7m l\u1edbn l\u00e0 b\u1ea3o m\u1ed9t ng\u01b0\u1eddi r\u1ea5t th\u00f4ng th\u00e1i v\u00e0 n\u1ed5i ti\u1ebfng r\u1eb1ng \u00f4ng \u0111\u00e3 sai l\u1ea7m tr\u01b0\u1edbc \u0111\u00e1m \u0111\u00f4ng c\u1eed t\u1ecda, v\u00e0 t\u1ec7 h\u01a1n n\u1eefa l\u00e0 ngay n\u01a1i x\u1eed \u00e1n c\u1ee7a \u00f4ng.\u201d \u00cdt ng\u01b0\u1eddi suy ngh\u0129 theo logic. H\u1ea7u h\u1ebft ch\u00fang ta \u0111\u1ec1u c\u00f3 th\u00e0nh ki\u1ebfn v\u00e0 thi\u00ean v\u1ecb. H\u1ea7u h\u1ebft ch\u00fang ta \u0111\u1ec1u b\u1ecb l\u1ea7m l\u1eabn b\u1edfi nh\u1eefng th\u00e0nh ki\u1ebfn, ghen tu\u00f4ng, ng\u1edd v\u1ef1c, s\u1ee3 h\u00e3i, ham mu\u1ed1n v\u00e0 ki\u00eau ng\u1ea1o. H\u1ea7u h\u1ebft m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u kh\u00f4ng mu\u1ed1n thay \u0111\u1ed5i b\u1ea5t k\u1ec3 \u0111\u00f3 l\u00e0 quan \u0111i\u1ec3m ch\u00ednh tr\u1ecb, t\u00f4n gi\u00e1o hay ki\u1ec3u t\u00f3c ho\u1eb7c l\u00f2ng h\u00e2m m\u1ed9 \u0111\u1ed1i v\u1edbi m\u1ed9t ng\u00f4i sao \u0111i\u1ec7n \u1ea3nh. Cho n\u00ean n\u1ebfu nh\u01b0 b\u1ea1n c\u00f3 khuynh h\u01b0\u1edbng ch\u1ec9 tr\u00edch c\u00e1c sai l\u1ea7m hay quan \u0111i\u1ec3m c\u1ee7a ng\u01b0\u1eddi kh\u00e1c, m\u1ed7i bu\u1ed5i s\u00e1ng tr\u01b0\u1edbc khi \u0111i\u1ec3m t\u00e2m, b\u1ea1n h\u00e3y \u0111\u1ecdc \u0111o\u1ea1n tr\u00edch n\u00e0y c\u1ee7a James Harvey Robinson trong t\u00e1c ph\u1ea9m R\u00e8n luy\u1ec7n tinh th\u1ea7n (The Mind in the Making): \u201c\u0110\u00f4i khi ch\u00fang ta d\u1ec5 d\u00e0ng thay \u0111\u1ed5i \u00fd ki\u1ebfn m\u00e0 kh\u00f4ng h\u1ec1 c\u00f3 ch\u00fat t\u00e2m l\u00fd ph\u1ea3n kh\u00e1ng hay c\u1ea3m x\u00fac n\u00e0o. Nh\u01b0ng n\u1ebfu nh\u01b0 ai \u0111\u00f3 b\u1ea3o r\u1eb1ng \u00fd ki\u1ebfn c\u1ee7a ta sai, l\u1eadp t\u1ee9c ta c\u00f3 khuynh h\u01b0\u1edbng ph\u1ea3n kh\u00e1ng, \u0111\u1ed5 l\u1ed7i cho 177","HOW TO WIN FRIENDS & INFLUENCE PEOPLE ng\u01b0\u1eddi kh\u00e1c v\u00e0 \u0111\u00f3ng ngay c\u00e1nh c\u1eeda tr\u00e1i tim l\u1ea1i. Ch\u00fang ta h\u1ebft s\u1ee9c th\u1edd \u01a1 v\u1edbi qu\u00e1 tr\u00ecnh h\u00ecnh th\u00e0nh ni\u1ec1m tin c\u1ee7a m\u00ecnh, nh\u01b0ng l\u1ea1i lu\u00f4n mong mu\u1ed1n m\u1ed9t c\u00e1ch v\u00f4 l\u00fd b\u1ea3o v\u1ec7 nh\u1eefng ni\u1ec1m tin \u1ea5y khi c\u00f3 ng\u01b0\u1eddi b\u00e1c b\u1ecf ch\u00fang. Kh\u00f4ng ph\u1ea3i v\u00ec b\u1ea3n th\u00e2n c\u00e1c ni\u1ec1m tin \u1ea5y c\u00f3 gi\u00e1 tr\u1ecb thi\u00eang li\u00eang g\u00ec v\u1edbi ta m\u00e0 ch\u1ec9 b\u1edfi v\u00ec l\u00f2ng t\u1ef1 t\u00f4n c\u1ee7a ta b\u1ecb \u0111e d\u1ecda\u2026 \u201cC\u1ee7a t\u00f4i\u201d ch\u00ednh l\u00e0 kh\u00e1i ni\u1ec7m quan tr\u1ecdng nh\u1ea5t trong quan h\u1ec7 gi\u1eefa ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi; n\u1ebfu bi\u1ebft l\u01b0u t\u00e2m \u0111\u1ebfn kh\u00e1i ni\u1ec7m n\u00e0y l\u00e0 ta \u0111\u00e3 c\u00f3 c\u00e1ch kh\u1edfi \u0111\u1ea7u r\u1ea5t kh\u00f4n ngoan. D\u00f9 l\u00e0 \u00fd t\u01b0\u1edfng \u201cc\u1ee7a t\u00f4i\u201d, ng\u01b0\u1eddi y\u00eau \u201cc\u1ee7a t\u00f4i\u201d hay c\u00e1i nh\u00e0 \u201cc\u1ee7a t\u00f4i\u201d, ho\u1eb7c cha \u201ct\u00f4i\u201d, n\u01b0\u1edbc \u201ct\u00f4i\u201d, Ch\u00faa \u201cc\u1ee7a t\u00f4i\u201d, t\u1ea5t c\u1ea3 \u0111\u1ec1u l\u00e0 b\u1ea5t kh\u1ea3 x\u00e2m ph\u1ea1m. Ta kh\u00f4ng ch\u1ec9 kh\u00f3 ch\u1ecbu khi ai \u0111\u00f3 ch\u00ea bai \u0111\u1ed3ng h\u1ed3 c\u1ee7a ta ch\u1ea1y sai, hay chi\u1ebfc \u00f4-t\u00f4 c\u1ee7a ta c\u1ed5 l\u1ed7 s\u1ec9 m\u00e0 k\u1ec3 c\u1ea3 khi ng\u01b0\u1eddi ta \u0111\u1ed9ng ch\u1ea1m \u0111\u1ebfn quan ni\u1ec7m c\u1ee7a ta v\u1ec1 sao H\u1ecfa sao Kim, v\u1ec1 c\u00e1ch ph\u00e1t \u00e2m m\u1ed9t t\u1eeb kh\u00f3, v\u1ec1 gi\u00e1 tr\u1ecb y h\u1ecdc c\u1ee7a m\u1ed9t lo\u1ea1i thu\u1ed1c hay v\u1ec1 th\u1eddi \u0111i\u1ec3m ra \u0111\u1eddi m\u1ed9t c\u00f4ng tr\u00ecnh c\u0169ng th\u1ebf. Ch\u00fang ta quen th\u00f3i tin v\u00e0o nh\u1eefng \u0111i\u1ec1u ch\u00fang ta \u0111\u00e3 quen tin, ch\u1ea5p nh\u1eadn l\u00e0 \u0111\u00fang v\u00e0 c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu khi c\u00f3 ai ng\u1edd v\u1ef1c b\u1ea5t k\u1ef3 ni\u1ec1m tin n\u00e0o c\u1ee7a ch\u00fang ta. R\u1ed1t cu\u1ed9c, ph\u1ea7n l\u1edbn c\u00e1i g\u1ecdi l\u00e0 l\u00fd lu\u1eadn ch\u1ec9 l\u00e0 do ch\u00fang ta c\u1ed1 \u0111\u1eb7t ra \u0111\u1ec3 b\u1ea3o v\u1ec7 ni\u1ec1m tin c\u1ee7a m\u00ecnh.\u201d C\u00f3 l\u1ea7n t\u00f4i \u0111\u00e3 thu\u00ea m\u1ed9t chuy\u00ean vi\u00ean trang tr\u00ed n\u1ed9i th\u1ea5t \u0111\u1ebfn trang tr\u00ed l\u1ea1i ng\u00f4i nh\u00e0 c\u1ee7a t\u00f4i. Khi t\u1edd h\u00f3a \u0111\u01a1n \u0111\u01b0\u1ee3c \u0111\u01b0a \u0111\u1ebfn, t\u00f4i gi\u1eadt m\u00ecnh khi th\u1ea5y con s\u1ed1 cu\u1ed1i c\u00f9ng. V\u00e0i ng\u00e0y sau, m\u1ed9t ng\u01b0\u1eddi b\u1ea1n \u0111\u1ebfn nh\u00e0 v\u00e0 xem qua c\u00e1c v\u1eadt li\u1ec7u trang tr\u00ed. Sau khi nghe \u0111\u1ebfn gi\u00e1 c\u1ea3, b\u00e0 th\u1ed1t l\u00ean v\u1edbi v\u1ebb \u0111\u1eafc th\u1eafng: \u201cC\u00e1i g\u00ec? Khi\u1ebfp qu\u00e1. T\u00f4i e r\u1eb1ng anh \u0111\u00e3 b\u1ecb l\u1eeba r\u1ed3i\u201d. \u0110\u00fang th\u1ebf, b\u00e0 \u1ea5y n\u00f3i kh\u00f4ng sai. Nh\u01b0ng con ng\u01b0\u1eddi ta \u0111\u00e2u d\u1ec5 g\u00ec ch\u1ea5p nh\u1eadn s\u1ef1 th\u1eadt do k\u1ebb kh\u00e1c v\u1ea1ch ra r\u1eb1ng m\u00ecnh sai l\u1ea7m. Cho n\u00ean t\u00f4i li\u1ec1n t\u00ecm c\u00e1ch b\u00eanh v\u1ef1c m\u00ecnh. T\u00f4i n\u00f3i r\u1eb1ng ti\u1ec1n n\u00e0o c\u1ee7a \u1ea5y, kh\u00f4ng th\u1ec3 \u0111\u00e1nh \u0111\u1ed3ng ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 th\u1ecb 178","\u0110\u1eaeC NH\u00c2N T\u00c2M hi\u1ebfu ngh\u1ec7 thu\u1eadt qua gi\u00e1 c\u1ea3, v.v. H\u00f4m sau, m\u1ed9t ng\u01b0\u1eddi b\u1ea1n kh\u00e1c \u0111\u1ebfn th\u0103m, ng\u1eafm ngh\u00eda nh\u1eefng v\u1eadt trang tr\u00ed trong nh\u00e0 v\u00e0 h\u00e0o h\u1ee9ng bi\u1ec3u l\u1ed9 l\u00f2ng mong mu\u1ed1n c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng v\u1eadt tuy\u1ec7t di\u1ec7u nh\u01b0 th\u1ebf cho ng\u00f4i nh\u00e0 c\u1ee7a m\u00ecnh. Ph\u1ea3n \u1ee9ng c\u1ee7a t\u00f4i l\u1ea1i kh\u00e1c h\u1eb3n. T\u00f4i n\u00f3i: \u201cTh\u1ef1c ra t\u00f4i \u0111\u00e3 tr\u1ea3 h\u1edb gi\u00e1. T\u00f4i r\u1ea5t ti\u1ebfc \u0111\u00e3 mua ch\u00fang\u201d. Ch\u00fang ta c\u00f3 th\u1ec3 t\u1ef1 nh\u1eadn sai v\u1edbi ch\u00ednh m\u00ecnh v\u00e0 c\u0169ng c\u00f3 th\u1ec3 nh\u1eadn sai tr\u01b0\u1edbc ng\u01b0\u1eddi bi\u1ebft t\u00f4n tr\u1ecdng m\u00ecnh, \u0111\u1ed1i x\u1eed t\u1eed t\u1ebf v\u1edbi m\u00ecnh. Khi \u1ea5y ta c\u00f2n t\u1ef1 h\u00e0o r\u1eb1ng m\u00ecnh \u0111\u00e3 th\u00e0nh th\u1ef1c v\u00e0 c\u1edfi m\u1edf. Nh\u01b0ng n\u1ebfu nh\u01b0 c\u00f3 k\u1ebb b\u1ea5t nh\u00e3 n\u00e9m th\u1eb3ng c\u00e1i l\u1ed7i l\u1ea7m c\u1ee7a ta v\u00e0o m\u1eb7t ta th\u00ec m\u1ecdi vi\u1ec7c l\u1ea1i kh\u00e1c. Horace Greeley, ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u m\u1ed9t nh\u00e0 xu\u1ea5t b\u1ea3n n\u1ed5i ti\u1ebfng nh\u1ea5t \u1edf M\u1ef9 trong th\u1eddi k\u1ef3 n\u1ed9i chi\u1ebfn, \u0111\u00e3 r\u1ea5t b\u1ea5t b\u00ecnh v\u1edbi ch\u00ednh s\u00e1ch c\u1ee7a T\u1ed5ng th\u1ed1ng Lincoln. \u00d4ng ta ti\u1ebfn h\u00e0nh c\u00e1c chi\u1ebfn d\u1ecbch tranh lu\u1eadn, ch\u1ec9 tr\u00edch, b\u00f4i nh\u1ecd, m\u1ec9a mai cay \u0111\u1ed9c h\u1ebft th\u00e1ng n\u00e0y sang th\u00e1ng kh\u00e1c, h\u1ebft n\u0103m n\u1ecd sang n\u0103m kia, nh\u1eb1m l\u00e0m cho T\u1ed5ng th\u1ed1ng ph\u1ea3i thay \u0111\u1ed5i \u00fd ki\u1ebfn v\u00e0 \u0111\u1ed3ng \u00fd v\u1edbi m\u00ecnh - nh\u01b0ng ho\u00e0n to\u00e0n ph\u00ed c\u00f4ng v\u00f4 \u00edch. N\u1ebfu nh\u01b0 b\u1ea1n mu\u1ed1n c\u00f3 \u0111\u01b0\u1ee3c v\u00e0i g\u1ee3i \u00fd tuy\u1ec7t v\u1eddi v\u1ec1 vi\u1ec7c \u0111\u1ed1i x\u1eed v\u1edbi ng\u01b0\u1eddi kh\u00e1c v\u00e0 t\u1ef1 ki\u1ec1m ch\u1ebf m\u00ecnh, c\u0169ng nh\u01b0 c\u1ea3i thi\u1ec7n nh\u00e2n c\u00e1ch th\u00ec h\u00e3y \u0111\u1ecdc t\u1ef1 truy\u1ec7n c\u1ee7a Benjamin Franklin \u2013 m\u1ed9t trong nh\u1eefng ti\u1ec3u s\u1eed l\u00fd th\u00fa nh\u1ea5t, \u0111\u00e3 tr\u1edf th\u00e0nh t\u00e1c ph\u1ea9m kinh \u0111i\u1ec3n c\u1ee7a v\u0103n h\u1ecdc M\u1ef9. Trong \u0111\u00f3, Franklin \u2013 v\u1ed1n \u0111\u01b0\u1ee3c xem l\u00e0 m\u1ed9t trong nh\u1eefng ng\u01b0\u1eddi t\u1ebf nh\u1ecb, kh\u00f4n ngoan v\u00e0 l\u00f4i cu\u1ed1n nh\u1ea5t trong l\u1ecbch s\u1eed n\u01b0\u1edbc M\u1ef9 \u2013 k\u1ec3 l\u1ea1i vi\u1ec7c \u00f4ng \u0111\u00e3 th\u1eafng \u0111\u01b0\u1ee3c th\u00f3i quen ch\u1ee7 quan trong l\u1eadp lu\u1eadn v\u00e0 \u0111\u00e3 t\u1ef1 thay \u0111\u1ed5i m\u00ecnh nh\u01b0 th\u1ebf n\u00e0o. Khi Franklin 179","HOW TO WIN FRIENDS & INFLUENCE PEOPLE c\u00f2n l\u00e0 m\u1ed9t thanh ni\u00ean n\u00f3i n\u0103ng b\u1ea5t c\u1ea9n, c\u00f3 l\u1ea7n m\u1ed9t ng\u01b0\u1eddi b\u1ea1n l\u1edbn tu\u1ed5i \u0111\u00e3 th\u1eb3ng th\u1eafn ph\u00ea b\u00ecnh \u00f4ng r\u1eb1ng: \u201cBen, c\u1eadu qu\u00e1 qu\u1eaft l\u1eafm. H\u1ec5 ai kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi c\u1eadu l\u00e0 y nh\u01b0 r\u1eb1ng c\u1eadu n\u00f3i nh\u01b0 t\u00e1t n\u01b0\u1edbc v\u00e0o m\u1eb7t ng\u01b0\u1eddi ta, \u0111\u1ebfn n\u1ed7i ch\u1eb3ng ai mu\u1ed1n ti\u1ebfp x\u00fac v\u1edbi c\u1eadu n\u1eefa. H\u1ec5 c\u00f3 m\u1eb7t c\u1eadu l\u00e0 m\u1ecdi ng\u01b0\u1eddi c\u1ea3m th\u1ea5y kh\u00f4ng tho\u1ea3i m\u00e1i. C\u1eadu ph\u1ea3i bi\u1ebft r\u1eb1ng, nh\u01b0 th\u1ebf th\u00ec s\u1ebd kh\u00f4ng ai mu\u1ed1n g\u00f3p \u00fd, ch\u1ec9 b\u1ea3o g\u00ec cho c\u1eadu n\u1eefa v\u00ec t\u00ednh kh\u00ed c\u1eadu nh\u01b0 v\u1eady c\u00f3 n\u00f3i c\u0169ng v\u00f4 \u00edch. Th\u1ebf th\u00ec c\u00e1i m\u1edb ki\u1ebfn th\u1ee9c h\u1ea1n h\u1eb9p c\u1ee7a c\u1eadu s\u1ebd ch\u1eb3ng c\u00f3 c\u01a1 may n\u00e0o \u0111\u1ec3 m\u1edf mang ra \u0111\u01b0\u1ee3c\u201d. R\u1ea5t tuy\u1ec7t v\u1eddi l\u00e0 Franklin l\u1ea1i ch\u1ea5p nh\u1eadn l\u1eddi ch\u00ea tr\u00e1ch n\u1eb7ng n\u1ec1 n\u00e0y. C\u1eadu \u0111\u00e3 \u0111\u1ee7 kh\u00f4n ngoan \u0111\u1ec3 hi\u1ec3u r\u1eb1ng \u0111i\u1ec1u \u0111\u00f3 l\u00e0 \u0111\u00fang v\u00e0 bi\u1ebft r\u1eb1ng m\u00ecnh \u0111ang lao \u0111\u1ea7u v\u00e0o th\u1ea5t b\u1ea1i v\u00e0 tai h\u1ecda c\u00f3 th\u1ec3 x\u1ea3y ra v\u1edbi c\u00e1ch x\u1eed s\u1ef1 nh\u01b0 v\u1eady. Th\u1ebf l\u00e0 ngay l\u1eadp t\u1ee9c c\u1eadu quy\u1ebft \u0111\u1ecbnh ph\u1ea3i thay \u0111\u1ed5i h\u1eb3n l\u1ed1i h\u00e0nh x\u1eed c\u1ee7a m\u00ecnh. \u201cT\u00f4i \u0111\u01b0a ra m\u1ed9t quy t\u1eafc\u201d, Franklin n\u00f3i, \u201cb\u1ecf h\u1eb3n l\u1ed1i n\u00f3i th\u1eb3ng th\u1eebng g\u00e2y t\u1ed5n th\u01b0\u01a1ng t\u00ecnh c\u1ea3m ng\u01b0\u1eddi kh\u00e1c v\u00e0 m\u1ecdi l\u1eddi kh\u1eb3ng \u0111\u1ecbnh c\u1ef1c \u0111oan b\u1ea3o v\u1ec7 \u00fd ki\u1ebfn c\u1ee7a m\u00ecnh. Th\u1eadm ch\u00ed, t\u00f4i c\u1ea5m m\u00ecnh kh\u00f4ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1ea5t k\u1ef3 t\u1eeb ng\u1eef n\u00e0o ch\u1ee9a \u0111\u1ef1ng m\u1ed9t \u0111\u1ecbnh ki\u1ebfn, ki\u1ec3u nh\u01b0 \u201cch\u1eafc ch\u1eafn\u201d,\u201dt\u00f4i kh\u00f4ng th\u1ec3 n\u00e0o sai \u0111\u01b0\u1ee3c\u201d\u2026 m\u00e0 thay th\u1ebf b\u1eb1ng nh\u1eefng t\u1eeb \u201ctheo t\u00f4i suy ngh\u0129 l\u00e0\u201d, \u201ct\u00f4i c\u1ea3m th\u1ea5y\u201d\u2026 Khi ng\u01b0\u1eddi kh\u00e1c n\u00f3i sai \u0111i\u1ec1u g\u00ec, t\u00f4i ki\u1ec1m ch\u1ebf th\u00f3i h\u0103ng h\u00e1i b\u00e1c b\u1ecf l\u1ea1i ngay l\u1eadp t\u1ee9c, m\u00e0 lu\u00f4n suy x\u00e9t v\u00e0 l\u1ef1a l\u1eddi n\u00f3i r\u1eb1ng, \u00fd ki\u1ebfn \u1ea5y \u0111\u00fang trong tr\u01b0\u1eddng h\u1ee3p hay ho\u00e0n c\u1ea3nh n\u00e0o \u0111\u00f3 nh\u01b0ng trong tr\u01b0\u1eddng h\u1ee3p hi\u1ec7n t\u1ea1i, c\u00f3 th\u1ec3 h\u01a1i kh\u00e1c, v.v. Ch\u1eb3ng bao l\u00e2u, t\u00f4i \u0111\u00e3 th\u1ea5y r\u00f5 nh\u1eefng \u00edch l\u1ee3i c\u1ee7a s\u1ef1 thay \u0111\u1ed5i n\u00e0y. Nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u00e3 tr\u1edf n\u00ean c\u1edfi m\u1edf, th\u00fa v\u1ecb h\u01a1n. Nh\u1eefng \u00fd ki\u1ebfn \u0111\u01b0\u1ee3c \u0111\u01b0a ra m\u1ed9t c\u00e1ch khi\u00eam t\u1ed1n c\u1ee7a t\u00f4i khi\u1ebfn ng\u01b0\u1eddi kh\u00e1c d\u1ec5 ch\u1ea5p nh\u1eadn h\u01a1n v\u00e0 \u00edt g\u00e2y tranh c\u00e3i h\u01a1n. V\u00e0 t\u00f4i b\u1edbt x\u1ea5u h\u1ed5 m\u1ed7i khi m\u1eafc sai l\u1ea7m. L\u00fac \u0111\u1ea7u 180","\u0110\u1eaeC NH\u00c2N T\u00c2M t\u00f4i theo ph\u01b0\u01a1ng th\u1ee9c n\u00e0y kh\u00e1 v\u1ea5t v\u1ea3 v\u00ec n\u00f3 tr\u00e1i ng\u01b0\u1ee3c v\u1edbi thi\u00ean h\u01b0\u1edbng t\u1ef1 nhi\u00ean c\u1ee7a m\u00ecnh. Nh\u01b0ng v\u1ec1 l\u00e2u v\u1ec1 d\u00e0i, n\u00f3 tr\u1edf n\u00ean d\u1ec5 d\u00e0ng v\u00e0 quen thu\u1ed9c, \u0111\u1ebfn n\u1ed7i trong su\u1ed1t 50 n\u0103m nay ch\u01b0a bao gi\u1edd ai nghe m\u1ed9t l\u1eddi gi\u00e1o \u0111i\u1ec1u n\u00e0o t\u1eeb mi\u1ec7ng t\u00f4i\u201d. \u00d4ng n\u00f3i n\u0103ng kh\u00f4ng l\u01b0u lo\u00e1t, l\u00fd lu\u1eadn kh\u00f4ng h\u00f9ng h\u1ed3n, ng\u00f4n t\u1eeb kh\u00f4ng chu\u1ea9n x\u00e1c, nh\u01b0ng ch\u00ednh nh\u1edd th\u00f3i quen n\u00e0y k\u1ebft h\u1ee3p c\u00f9ng t\u00ednh c\u00e1ch ch\u00ednh tr\u1ef1c m\u00e0 nh\u1eefng ch\u00ednh s\u00e1ch, th\u1ec3 ch\u1ebf m\u1edbi do \u00f4ng \u0111\u01b0a ra \u0111\u1ec1u \u0111\u01b0\u1ee3c d\u00e2n ch\u00fang \u1ee7ng h\u1ed9. T\u1eeb \u0111\u00f3 \u00f4ng \u0111\u00e3 g\u1eb7t h\u00e1i \u0111\u01b0\u1ee3c nhi\u1ec1u th\u00e0nh c\u00f4ng v\u00e0 mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch cho ng\u01b0\u1eddi d\u00e2n. Ch\u00fang ta th\u1eed ngh\u0129 xem c\u00e1c ph\u01b0\u01a1ng ph\u00e1p c\u1ee7a Ben Franklin c\u00f3 th\u1ec3 \u1ee9ng d\u1ee5ng nh\u01b0 th\u1ebf n\u00e0o trong kinh doanh? Katherine R. Alfred, s\u1ed1ng \u1edf B\u1eafc Carolina, l\u00e0 gi\u00e1m s\u00e1t k\u1ef9 thu\u1eadt c\u1ee7a m\u1ed9t x\u00ed nghi\u1ec7p ch\u1ebf bi\u1ebfn s\u1ee3i. B\u00e0 c\u00f3 tr\u00e1ch nhi\u1ec7m thi\u1ebft l\u1eadp v\u00e0 duy tr\u00ec h\u1ec7 th\u1ed1ng ti\u00eau chu\u1ea9n v\u1eadn h\u00e0nh m\u00e1y m\u00f3c c\u00f9ng c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u1eb1m n\u00e2ng cao n\u0103ng su\u1ea5t. Tr\u01b0\u1edbc \u0111\u00e2y, x\u00ed nghi\u1ec7p c\u1ee7a b\u00e0 r\u1ea5t th\u00e0nh c\u00f4ng v\u1edbi m\u1ed9t s\u1ed1 m\u1eb7t h\u00e0ng s\u1ee3i. Nh\u01b0ng g\u1ea7n \u0111\u00e2y, x\u00ed nghi\u1ec7p m\u1edf r\u1ed9ng h\u1ea1ng m\u1ee5c v\u00e0 \u0111\u1ea7u t\u01b0 k\u1ef9 thu\u1eadt \u0111\u1ec3 s\u1ea3n xu\u1ea5t \u0111\u1ebfn tr\u00ean m\u01b0\u1eddi hai lo\u1ea1i s\u1ee3i kh\u00e1c nhau. H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd hi\u1ec7n t\u1ea1i \u0111\u00e3 kh\u00f4ng c\u00f2n th\u00edch h\u1ee3p v\u00ec h\u1ea1n ch\u1ebf m\u1ee9c l\u01b0\u01a1ng c\u1ee7a ng\u01b0\u1eddi \u0111i\u1ec1u khi\u1ec3n m\u00e1y v\u00e0 d\u0129 nhi\u00ean c\u0169ng kh\u00f4ng \u0111\u1ee7 y\u1ebfu t\u1ed1 k\u00edch th\u00edch gia t\u0103ng s\u1ea3n xu\u1ea5t. B\u00e0 \u0111\u00e3 ngh\u0129 ra m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd m\u1edbi cho ph\u00e9p tr\u1ea3 l\u01b0\u01a1ng c\u00f4ng nh\u00e2n d\u1ef1a tr\u00ean s\u1ed1 l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m h\u1ecd l\u00e0m ra. B\u00e0 k\u1ec3: \u201cTay c\u1ea7m k\u1ebf ho\u1ea1ch m\u1edbi c\u1ee7a m\u00ecnh, t\u00f4i b\u01b0\u1edbc v\u00e0o ph\u00f2ng h\u1ecdp v\u00e0 ch\u1ee9ng minh v\u1edbi t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi r\u1eb1ng c\u00e1ch qu\u1ea3n l\u00fd c\u1ee7a t\u00f4i l\u00e0 181","HOW TO WIN FRIENDS & INFLUENCE PEOPLE c\u00e1ch ti\u1ebfp c\u1eadn \u0111\u00fang nh\u1ea5t. T\u00f4i ch\u1ee9ng minh chi ti\u1ebft cho h\u1ecd th\u1ea5y r\u1eb1ng h\u1ecd \u0111\u00e3 sai v\u00e0 sai \u1edf \u0111\u00e2u. T\u00f4i c\u0169ng \u0111\u00e3 c\u00f3 m\u1ecdi c\u00e2u tr\u1ea3 l\u1eddi h\u1ecd c\u1ea7n. Nh\u01b0ng k\u1ebft qu\u1ea3 l\u1ea1i l\u00e0 m\u1ed9t th\u1ea5t b\u1ea1i th\u1ea3m h\u1ea1i! T\u00f4i qu\u00e1 t\u1eadp trung lo b\u1ea3o v\u1ec7 l\u1eadp tr\u01b0\u1eddng cho h\u1ec7 th\u1ed1ng m\u1edbi c\u1ee7a m\u00ecnh \u0111\u1ebfn n\u1ed7i \u0111\u00e3 b\u1ecf qua vi\u1ec7c quan tr\u1ecdng nh\u1ea5t l\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng t\u00ecnh c\u1ee7a h\u1ecd, thuy\u1ebft ph\u1ee5c \u0111\u1ec3 h\u1ecd vui v\u1ebb nh\u1eadn ra v\u00e0 kh\u1eafc ph\u1ee5c nh\u1eefng sai s\u00f3t trong c\u00e1ch l\u00e0m c\u0169. Sau khi d\u1ef1 l\u1edbp h\u1ecdc, t\u00f4i \u0111\u00e3 hi\u1ec3u r\u00f5 m\u00ecnh ph\u1ea1m sai l\u1ea7m \u1edf \u0111\u00e2u. Trong cu\u1ed9c h\u1ecdp sau \u0111\u00f3, t\u00f4i \u0111\u1ec1 ngh\u1ecb m\u1ecdi ng\u01b0\u1eddi ph\u00e1t bi\u1ec3u quan \u0111i\u1ec3m c\u1ee7a h\u1ecd v\u1ec1 nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ee7a x\u00ed nghi\u1ec7p. Ch\u00fang t\u00f4i b\u00e0n b\u1ea1c t\u1eebng \u0111i\u1ec3m v\u00e0 tr\u01b0ng c\u1ea7u \u00fd ki\u1ebfn m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec3 xem \u0111\u00e2u l\u00e0 \u0111i\u1ec3m c\u1ea7n ph\u1ea3i gi\u1ea3i quy\u1ebft ngay v\u00e0 gi\u1ea3i quy\u1ebft nh\u01b0 th\u1ebf n\u00e0o. V\u1edbi m\u1ed9t v\u00e0i g\u1ee3i \u00fd b\u00ecnh \u0111\u1eb3ng, t\u00f4i \u0111\u1ec3 t\u1ef1 h\u1ecd ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng c\u1ee7a t\u00f4i. V\u00e0o cu\u1ed1i cu\u1ed9c h\u1ecdp, khi t\u00f4i th\u1ef1c s\u1ef1 tr\u00ecnh b\u00e0y h\u1ec7 th\u1ed1ng c\u1ee7a m\u00ecnh, h\u1ecd \u0111\u1ec1u vui v\u1ebb ch\u1ea5p nh\u1eadn n\u00f3. Gi\u1edd \u0111\u00e2y, t\u00f4i tin ch\u1eafc r\u1eb1ng kh\u00f4ng th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u g\u00ec ra h\u1ed3n m\u00e0 th\u1eadm ch\u00ed c\u00f2n c\u00f3 th\u1ec3 g\u00e2y nhi\u1ec1u t\u1ed5n h\u1ea1i n\u1ebfu nh\u01b0 ta th\u1eb3ng th\u1eebng b\u1ea3o m\u1ed9t ng\u01b0\u1eddi n\u00e0o \u0111\u00f3 r\u1eb1ng ng\u01b0\u1eddi \u1ea5y \u0111\u00e3 sai\u201d. C\u00f2n \u0111\u00e2y l\u00e0 m\u1ed9t tr\u01b0\u1eddng h\u1ee3p \u0111i\u1ec3n h\u00ecnh cho h\u00e0ng ng\u00e0n tr\u1ea3i nghi\u1ec7m kh\u00e1c t\u1eeb r\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi. R. V. Crowley l\u00e0 ng\u01b0\u1eddi b\u00e1n h\u00e0ng cho m\u1ed9t c\u00f4ng ty g\u1ed7 \u1edf New York. Crowley th\u1eeba nh\u1eadn r\u1eb1ng \u00f4ng \u0111\u00e3 t\u1eebng l\u00e0 m\u1ed9t trong nh\u1eefng ki\u1ec3m \u0111\u1ecbnh vi\u00ean c\u1ee9ng r\u1eafn, v\u00e0 \u0111\u00e3 t\u1eebng th\u1eafng trong h\u1ea7u h\u1ebft c\u00e1c cu\u1ed9c tranh lu\u1eadn. Nh\u01b0ng \u0111i\u1ec1u \u0111\u00f3 kh\u00f4ng \u0111em l\u1ea1i \u0111i\u1ec1u g\u00ec t\u1ed1t \u0111\u1eb9p c\u1ea3. \u00d4ng Crowley nh\u1eadn th\u1ea5y d\u00f9 \u00f4ng c\u00f3 th\u1eafng trong c\u00e1c cu\u1ed9c tranh lu\u1eadn th\u00ec h\u00e3ng c\u1ee7a \u00f4ng c\u0169ng s\u1ebd m\u1ea5t h\u00e0ng ng\u00e0n \u0111\u00f4-la. Th\u1ebf n\u00ean \u00f4ng quy\u1ebft \u0111\u1ecbnh thay \u0111\u1ed5i chi\u1ebfn thu\u1eadt v\u00e0 t\u1eeb b\u1ecf tranh c\u00e3i. K\u1ebft qu\u1ea3 nh\u01b0 th\u1ebf n\u00e0o? \u0110\u00e2y l\u00e0 c\u00e2u chuy\u1ec7n theo l\u1eddi \u00f4ng k\u1ec3 l\u1ea1i: 182","\u0110\u1eaeC NH\u00c2N T\u00c2M \u201cM\u1ed9t h\u00f4m c\u00f3 kh\u00e1ch h\u00e0ng g\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u1ebfn c\u00f4ng ty t\u00f4i qu\u00e1t n\u1ea1t b\u1ea3o r\u1eb1ng s\u1ed1 g\u1ed7 m\u00e0 ch\u00fang t\u00f4i v\u1eeba ch\u1edf \u0111\u1ebfn ho\u00e0n to\u00e0n kh\u00f4ng \u0111\u1ee7 ti\u00eau chu\u1ea9n. Nh\u00e0 m\u00e1y \u00f4ng ta \u0111\u00e3 ng\u01b0ng vi\u1ec7c d\u1ee1 h\u00e0ng v\u00e0 y\u00eau c\u1ea7u ch\u00fang t\u00f4i thu x\u1ebfp \u0111\u1ec3 \u0111\u01b0a xe h\u00e0ng k\u00e9m ch\u1ea5t l\u01b0\u1ee3ng n\u00e0y ra kh\u1ecfi s\u00e2n b\u00e3i c\u1ee7a \u00f4ng ta ngay l\u1eadp t\u1ee9c. Tr\u00ean \u0111\u01b0\u1eddng \u0111\u1ebfn nh\u00e0 m\u00e1y c\u1ee7a \u00f4ng, t\u00f4i mi\u00ean man ngh\u0129 c\u00e1ch x\u1eed l\u00fd t\u1ed1t nh\u1ea5t t\u00ecnh hu\u1ed1ng n\u00e0y. Th\u01b0\u1eddng trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p nh\u01b0 th\u1ebf, t\u00f4i hay vi\u1ec7n d\u1eabn c\u00e1c quy t\u1eafc ph\u00e2n lo\u1ea1i g\u1ed7 v\u00e0 kinh nghi\u1ec7m c\u1ee7a t\u00f4i v\u1edbi t\u01b0 c\u00e1ch l\u00e0 chuy\u00ean gia ki\u1ec3m \u0111\u1ecbnh g\u1ed7, \u0111\u1ec3 thuy\u1ebft ph\u1ee5c tay ki\u1ec3m \u0111\u1ecbnh ph\u00eda b\u00ean kia r\u1eb1ng s\u1ed1 g\u1ed7 \u0111\u00f3 th\u1ef1c s\u1ef1 \u0111\u00fang ti\u00eau chu\u1ea9n, r\u1eb1ng \u00f4ng ta \u0111\u00e3 sai s\u00f3t \u1edf ch\u1ed7 n\u00e0o \u0111\u1ea5y. Nh\u01b0ng t\u00f4i kh\u00f4ng l\u00e0m nh\u01b0 th\u1ebf n\u1eefa, t\u00f4i quy\u1ebft \u0111\u1ecbnh s\u1ebd \u1ee9ng d\u1ee5ng nh\u1eefng nguy\u00ean t\u1eafc v\u1eeba h\u1ecdc \u0111\u01b0\u1ee3c trong kh\u00f3a hu\u1ea5n luy\u1ec7n n\u00e0y. \u0110\u1ebfn nh\u00e0 m\u00e1y, t\u00f4i th\u1ea5y nh\u00e2n vi\u00ean c\u1ee7a t\u00f4i v\u00e0 tay ki\u1ec3m \u0111\u1ecbnh kia \u0111ang b\u1eaft \u0111\u1ea7u tranh c\u00e3i to ti\u1ebfng. T\u00f4i b\u1ea3o \u00f4ng ta c\u1ee9 l\u00e0m vi\u1ec7c t\u1ef1 nhi\u00ean, trong l\u00fac d\u1ee1 h\u00e0ng, h\u00e3y lo\u1ea1i nh\u1eefng kh\u00fac g\u1ed7 k\u00e9m ch\u1ea5t l\u01b0\u1ee3ng ra. Nh\u00ecn \u00f4ng ta l\u00e0m vi\u1ec7c m\u1ed9t l\u00e1t, t\u00f4i \u0111\u00e3 hi\u1ec3u ra v\u1ea5n \u0111\u1ec1. \u00d4ng ta qu\u00e1 g\u1eaft gao v\u00e0 \u0111\u00e3 hi\u1ec3u sai c\u00e1c quy t\u1eafc ki\u1ec3m \u0111\u1ecbnh. R\u00f5 r\u00e0ng l\u00e0 \u00f4ng ta kh\u00f4ng th\u00e0nh th\u1ea1o v\u1ec1 lo\u1ea1i g\u1ed7 th\u00f4ng tr\u1eafng \u0111\u1eb7c bi\u1ec7t n\u00e0y, trong khi \u0111\u00f3 l\u1ea1i l\u00e0 \u0111i\u1ec3m m\u1ea1nh c\u1ee7a t\u00f4i. Th\u1ebf l\u00e0 t\u00f4i d\u1ea7n d\u1ea7n \u0111\u01b0a ra nh\u1eefng c\u00e2u h\u1ecfi t\u1ea1i sao m\u1ed9t v\u00e0i kh\u00fac g\u1ed7 l\u1ea1i kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u. T\u00f4i kh\u00f4ng h\u1ec1 m\u1ea3y may g\u1ee3i \u00fd r\u1eb1ng \u00f4ng \u0111\u00e3 ki\u1ec3m \u0111\u1ecbnh sai m\u00e0 ch\u1ec9 nh\u1ea5n m\u1ea1nh r\u1eb1ng l\u00fd do duy nh\u1ea5t khi\u1ebfn t\u00f4i h\u1ecfi l\u00e0 \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 \u0111\u00fang ti\u00eau chu\u1ea9n h\u1ecd mong mu\u1ed1n cho c\u00e1c chuy\u1ebfn h\u00e0ng sau. B\u1eb1ng c\u00e1ch \u0111\u01b0a ra nh\u1eefng c\u00e2u h\u1ecfi th\u00e2n m\u1eadt, theo tinh th\u1ea7n h\u1ee3p t\u00e1c v\u00e0 lu\u00f4n lu\u00f4n nh\u1ea5n m\u1ea1nh r\u1eb1ng h\u1ecd c\u00f3 quy\u1ec1n lo\u1ea1i ra nh\u1eefng kh\u00fac g\u1ed7 183","HOW TO WIN FRIENDS & INFLUENCE PEOPLE kh\u00f4ng th\u1ecfa m\u00e3n ti\u00eau chu\u1ea9n c\u1ee7a h\u1ecd, t\u00f4i \u0111\u00e3 khi\u1ebfn \u00f4ng \u1ea5y thay \u0111\u1ed5i th\u00e1i \u0111\u1ed9. V\u1ebb c\u0103ng th\u1eb3ng d\u1ecbu d\u1ea7n r\u1ed3i bi\u1ebfn m\u1ea5t. V\u00e0i nh\u1eadn x\u00e9t \u0111\u00fang ch\u1ed7 m\u00e0 t\u00f4i n\u00eau ra c\u00f3 v\u1ebb l\u00e0m \u00f4ng ta hoang mang, kh\u00f4ng c\u00f2n t\u1ef1 tin \u1edf s\u1ef1 \u0111\u00e1nh gi\u00e1 c\u1ee7a m\u00ecnh v\u00e0 b\u1eaft \u0111\u1ea7u l\u01b0\u1ee1ng l\u1ef1 khi quy\u1ebft \u0111\u1ecbnh ph\u00e2n lo\u1ea1i g\u1ed7. Cu\u1ed1i c\u00f9ng, \u00f4ng ta nh\u00ecn nh\u1eadn r\u1eb1ng m\u00ecnh kh\u00f4ng th\u00e0nh th\u1ea1o v\u1ec1 lo\u1ea1i g\u1ed7 th\u00f4ng tr\u1eafng v\u00e0 b\u1eaft \u0111\u1ea7u h\u1ecfi t\u00f4i v\u1ec1 t\u1eebng kh\u00fac g\u1ed7 khi n\u00f3 \u0111\u01b0\u1ee3c khi\u00eang ra kh\u1ecfi xe. T\u00f4i gi\u1ea3i th\u00edch t\u1ea1i sao m\u1ed9t kh\u00fac g\u1ed7 n\u00e0o \u0111\u1ea5y l\u1ea1i ph\u00f9 h\u1ee3p v\u1edbi ti\u00eau chu\u1ea9n \u0111\u01b0\u1ee3c n\u00eau l\u00ean nh\u01b0ng v\u1eabn ti\u1ebfp t\u1ee5c nh\u1ea5n m\u1ea1nh r\u1eb1ng ch\u00fang t\u00f4i kh\u00f4ng mu\u1ed1n \u00f4ng ch\u1ea5p nh\u1eadn n\u00f3 n\u1ebfu nh\u01b0 n\u00f3 kh\u00f4ng th\u00edch h\u1ee3p v\u1edbi m\u1ee5c \u0111\u00edch c\u1ee7a nh\u00e0 m\u00e1y. R\u1ed3i \u00f4ng c\u1ea3m th\u1ea5y c\u00f3 l\u1ed7i m\u1ed7i khi v\u1ee9t m\u1ed9t kh\u00fac g\u1ed7 v\u00e0o \u0111\u1ed1ng g\u1ed7 lo\u1ea1i ra. K\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng l\u00e0 \u00f4ng ch\u1ea5p nh\u1eadn to\u00e0n b\u1ed9 s\u1ed1 l\u01b0\u1ee3ng g\u1ed7 \u0111\u00f3 v\u00e0 ch\u00fang t\u00f4i nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t t\u1edd s\u00e9c tr\u1ecdn v\u1eb9n.\u201d T\u01b0\u1edbng Robert E. Lee trong cu\u1ed9c n\u1ed9i chi\u1ebfn c\u00f3 l\u1ea7n \u0111\u00e3 khen ng\u1ee3i n\u1ed3ng nhi\u1ec7t tr\u01b0\u1edbc T\u1ed5ng th\u1ed1ng c\u1ee7a Li\u00ean minh mi\u1ec1n Nam l\u00e0 Jefferson Davis v\u1ec1 m\u1ed9t s\u0129 quan d\u01b0\u1edbi quy\u1ec1n \u00f4ng ta. M\u1ed9t s\u0129 quan h\u1ea7u c\u1eadn c\u1ee7a \u00f4ng ng\u1ea1c nhi\u00ean h\u1ecfi: \u201cTh\u01b0a t\u01b0\u1edbng qu\u00e2n! Ng\u00e0i qu\u00ean r\u1eb1ng con ng\u01b0\u1eddi \u0111\u00f3 ch\u00ednh l\u00e0 m\u1ed9t trong nh\u1eefng k\u1ebb th\u00f9 kh\u00f4ng \u0111\u1ed9i tr\u1eddi chung c\u1ee7a ng\u00e0i sao? Ch\u00ednh ng\u01b0\u1eddi \u0111\u00f3 \u0111\u00e3 kh\u00f4ng b\u1ecf l\u1ee1 c\u01a1 h\u1ed9i n\u00e0o \u0111\u1ec3 h\u1ea1 nh\u1ee5c ng\u00e0i!\u201d. T\u01b0\u1edbng Lee \u0111\u00e1p: \u201c\u0110\u00fang th\u1ebf! Nh\u01b0ng T\u1ed5ng th\u1ed1ng h\u1ecfi \u00fd ki\u1ebfn c\u1ee7a t\u00f4i v\u1ec1 \u00f4ng \u1ea5y ch\u1ee9 kh\u00f4ng h\u1ecfi \u00fd ki\u1ebfn c\u1ee7a \u00f4ng \u1ea5y v\u1ec1 t\u00f4i\u201d. 2.200 n\u0103m tr\u01b0\u1edbc khi Ch\u00faa Jesus ra \u0111\u1eddi, vua Akhtoi \u1edf Ai C\u1eadp \u0111\u00e3 khuy\u00ean con trai m\u00ecnh m\u1ed9t l\u1eddi khuy\u00ean kh\u00f4n ngoan m\u00e0 \u0111\u1ebfn ng\u00e0y nay v\u1eabn c\u00f2n nguy\u00ean gi\u00e1 tr\u1ecb: \u201cH\u00e3y c\u01b0 x\u1eed kh\u00e9o l\u00e9o. N\u00f3 s\u1ebd gi\u00fap con gi\u00e0nh \u0111\u01b0\u1ee3c \u0111i\u1ec1u con mu\u1ed1n\u201d. N\u00f3i c\u00e1ch kh\u00e1c, \u0111\u1eebng bao gi\u1edd tranh c\u00e3i v\u1edbi kh\u00e1ch h\u00e0ng ho\u1eb7c v\u1ee3, ch\u1ed3ng b\u1ea1n hay nh\u1eefng ng\u01b0\u1eddi 184","\u0110\u1eaeC NH\u00c2N T\u00c2M ch\u1ed1ng \u0111\u1ed1i b\u1ea1n. \u0110\u1eebng bao gi\u1edd b\u1ea3o r\u1eb1ng h\u1ecd \u0111\u00e3 sai. \u0110\u1eebng ch\u1ecdc gi\u1eadn h\u1ecd. H\u00e3y c\u01b0 x\u1eed v\u1edbi h\u1ecd m\u1ed9t c\u00e1ch t\u1ebf nh\u1ecb, l\u1ecbch thi\u1ec7p v\u00e0 ch\u00e2n t\u00ecnh nh\u1ea5t. * T\u00e0i n\u0103ng qu\u00fd hi\u1ebfm nh\u1ea5t l\u00e0 t\u00e0i n\u0103ng c\u1ee7a m\u1ed9t ng\u01b0\u1eddi bi\u1ebft nh\u00ecn nh\u1eadn ng\u01b0\u1eddi kh\u00e1c c\u00f3 t\u00e0i n\u0103ng. - Ernest Hemingway NGUY\u00caN T\u1eaeC 11: 185","","TH\u1eb2NG TH\u1eaeN TH\u1eeaA NH\u1eacN SAI L\u1ea6M C\u1ee6A M\u00ccNH C\u00e1ch nh\u00e0 t\u00f4i kho\u1ea3ng v\u00e0i ph\u00fat \u0111i b\u1ed9 l\u00e0 khu r\u1eebng nguy\u00ean sinh m\u00e0 ng\u01b0\u1eddi ta quen g\u1ecdi l\u00e0 C\u00f4ng vi\u00ean R\u1eebng. \u1ede \u0111\u1ea5y c\u00f3 c\u00e1c b\u1ee5i m\u00e2m x\u00f4i hoa n\u1edf tr\u1eafng x\u00f3a v\u00e0o m\u00f9a xu\u00e2n, l\u00e0 n\u01a1i nh\u1eefng ch\u00fa s\u00f3c d\u1ec5 th\u01b0\u01a1ng l\u00e0m t\u1ed5 v\u00e0 nu\u00f4i con. T\u00f4i th\u01b0\u1eddng \u0111\u1ebfn \u0111\u1ea5y c\u00f9ng v\u1edbi Rex, ch\u00fa ch\u00f3 nh\u1ecf bulldog(19) gi\u1ed1ng Boston c\u1ee7a t\u00f4i. V\u00ec c\u00f4ng vi\u00ean v\u1eafng ng\u01b0\u1eddi n\u00ean t\u00f4i kh\u00f4ng x\u00edch c\u1ed5 v\u00e0 kh\u1edbp m\u00f5m Rex m\u00e0 \u0111\u1ec3 n\u00f3 \u0111\u01b0\u1ee3c tho\u1ea3i m\u00e1i. (19) Bulldog: M\u1ed9t gi\u1ed1ng ch\u00f3 c\u00f3 \u0111\u1ea7u to, r\u1ea5t kh\u1ecfe. 187","HOW TO WIN FRIENDS & INFLUENCE PEOPLE M\u1ed9t h\u00f4m ch\u00fang t\u00f4i g\u1eb7p m\u1ed9t vi\u00ean c\u1ea3nh s\u00e1t \u0111i ng\u1ef1a trong c\u00f4ng vi\u00ean. \u00d4ng x\u1eb5ng gi\u1ecdng v\u1edbi t\u00f4i: \u201cN\u00e0y, sao \u00f4ng l\u1ea1i \u0111\u1ec3 ch\u00f3 \u0111i rong trong c\u00f4ng vi\u00ean m\u00e0 kh\u00f4ng x\u00edch c\u1ed5 v\u00e0 kh\u1edbp m\u00f5m n\u00f3? \u00d4ng kh\u00f4ng bi\u1ebft th\u1ebf l\u00e0 vi ph\u1ea1m sao?\u201d. \u201cV\u00e2ng! T\u00f4i bi\u1ebft \u201d, t\u00f4i \u0111\u00e1p nh\u1eb9 nh\u00e0ng, \u201cnh\u01b0ng t\u00f4i ngh\u0129 n\u00f3 kh\u00f4ng th\u1ec3 g\u00e2y ph\u01b0\u01a1ng h\u1ea1i g\u00ec cho ai \u1edf \u0111\u00e2y\u201d. \u201c\u00d4ng ngh\u0129! H\u1eeb, ph\u00e1p lu\u1eadt kh\u00f4ng c\u1ea7n bi\u1ebft \u0111i\u1ec1u \u00f4ng ngh\u0129. Con ch\u00f3 n\u00e0y c\u00f3 th\u1ec3 gi\u1ebft m\u1ed9t con s\u00f3c hay c\u1eafn m\u1ed9t \u0111\u1ee9a b\u00e9. L\u1ea7n n\u00e0y t\u00f4i cho qua, nh\u01b0ng n\u1ebfu t\u00f4i b\u1eaft g\u1eb7p n\u00f3 nh\u01b0 v\u1eady l\u1ea7n n\u1eefa th\u00ec \u00f4ng s\u1ebd ph\u1ea3i tr\u1ea3 l\u1eddi \u0111i\u1ec1u \u0111\u00f3 tr\u01b0\u1edbc t\u00f2a.\u201d T\u00f4i nh\u1eb9 nh\u00e0ng h\u1ee9a s\u1ebd tu\u00e2n th\u1ee7 \u0111\u00fang quy \u0111\u1ecbnh. Th\u1ef1c t\u1ebf t\u00f4i \u0111\u00e3 ch\u1ea5p h\u00e0nh \u0111\u01b0\u1ee3c v\u00e0i tu\u1ea7n l\u1ec5. Rex kh\u00f4ng th\u00edch c\u00e1i b\u1ecbt m\u00f5m v\u00e0 t\u00f4i c\u0169ng kh\u00f4ng mu\u1ed1n n\u00f3 nh\u01b0 th\u1ebf. Th\u1ebf l\u00e0 ch\u00fang t\u00f4i b\u1ecf n\u00f3 ra. M\u1ecdi vi\u1ec7c y\u00ean \u1ed5n trong m\u1ed9t th\u1eddi gian, nh\u01b0ng qu\u1ea3 l\u00e0 \u0111i \u0111\u00eam c\u00f3 ng\u00e0y g\u1eb7p ma. Bu\u1ed5i chi\u1ec1u n\u1ecd, khi Rex v\u00e0 t\u00f4i \u0111ang thong dong \u0111i l\u00ean m\u1ed9t ng\u1ecdn \u0111\u1ed3i, b\u1ed7ng t\u1eeb sau b\u1ee5i c\u00e2y ngay ph\u00eda tr\u01b0\u1edbc ch\u00fang t\u00f4i hi\u1ec7n ra ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n ph\u00e1p lu\u1eadt h\u00f4m n\u1ecd \u0111ang ch\u1ec5m ch\u1ec7 tr\u00ean l\u01b0ng ng\u1ef1a. T\u00f4i bi\u1ebft m\u00ecnh c\u00f3 l\u1ed7i. Cho n\u00ean kh\u00f4ng \u0111\u1ee3i vi\u00ean c\u1ea3nh s\u00e1t l\u00ean ti\u1ebfng, t\u00f4i n\u00f3i tr\u01b0\u1edbc: - Th\u01b0a \u00f4ng s\u0129 quan, ch\u00fang t\u00f4i \u0111\u00e3 sai. T\u00f4i c\u00f3 l\u1ed7i. T\u00f4i kh\u00f4ng n\u00f3i quanh co, kh\u00f4ng b\u00e0o ch\u1eefa. C\u00e1ch \u0111\u00e2y v\u00e0i tu\u1ea7n, \u00f4ng \u0111\u00e3 c\u1ea3nh c\u00e1o r\u1eb1ng n\u1ebfu nh\u01b0 t\u00f4i mang con ch\u00f3 n\u00e0y \u0111\u1ebfn \u0111\u00e2y l\u1ea7n n\u1eefa m\u00e0 kh\u00f4ng b\u1ecbt m\u00f5m th\u00ec \u00f4ng s\u1ebd ph\u1ea1t t\u00f4i. - \u0110\u00fang th\u1ebf. - Vi\u00ean c\u1ea3nh s\u00e1t d\u1ecbu gi\u1ecdng. - Tuy nhi\u00ean t\u00f4i c\u0169ng hi\u1ec3u, ai l\u1ea1i kh\u00f4ng mu\u1ed1n \u0111\u1ec3 cho ch\u00fa ch\u00f3 c\u01b0ng tho\u1ea3i m\u00e1i m\u1ed9t ch\u00fat \u1edf m\u1ed9t n\u01a1i v\u1eafng v\u1ebb nh\u01b0 th\u1ebf n\u00e0y. - V\u00e2ng, ai c\u0169ng mu\u1ed1n, nh\u01b0ng \u0111i\u1ec1u \u0111\u00f3 tr\u00e1i ph\u00e1p lu\u1eadt. - T\u00f4i \u0111\u00e1p. 188","\u0110\u1eaeC NH\u00c2N T\u00c2M - M\u1ed9t con ch\u00f3 nh\u1ecf nh\u01b0 th\u1ebf n\u00e0y th\u00ec g\u00e2y h\u1ea1i g\u00ec cho ai. - Vi\u00ean c\u1ea3nh s\u00e1t n\u00f3i. - Kh\u00f4ng g\u00e2y h\u1ea1i, nh\u01b0ng n\u00f3 c\u00f3 th\u1ec3 gi\u1ebft nh\u1eefng con s\u00f3c. - T\u00f4i n\u00f3i. - \u0110\u01b0\u1ee3c r\u1ed3i, t\u00f4i ngh\u0129 r\u1eb1ng \u00f4ng qu\u00e1 nghi\u00eam t\u00fac \u0111\u1ea5y. - Anh ta b\u1ea3o t\u00f4i. - T\u00f4i s\u1ebd b\u00e0y c\u00e1ch cho \u00f4ng. \u00d4ng c\u1ee9 \u0111\u1ec3 n\u00f3 ch\u1ea1y l\u00ean \u0111\u1ed3i v\u00e0 xem nh\u01b0 t\u00f4i kh\u00f4ng nh\u00ecn th\u1ea5y n\u00f3 - v\u00e0 ch\u00fang ta qu\u00ean chuy\u1ec7n n\u00e0y \u0111i. Vi\u00ean c\u1ea3nh s\u00e1t mu\u1ed1n t\u1ecf ra quan tr\u1ecdng. Khi t\u00f4i b\u1eaft \u0111\u1ea7u t\u1ef1 k\u1ebft \u00e1n m\u00ecnh, phong c\u00e1ch b\u1ec1 tr\u00ean m\u00e0 \u00f4ng mu\u1ed1n bi\u1ec3u l\u1ed9 ch\u1ec9 c\u00f2n l\u00e0 th\u00e1i \u0111\u1ed9 r\u1ed9ng l\u01b0\u1ee3ng v\u00e0 tha th\u1ee9. Thay v\u00ec c\u00e3i nhau v\u1edbi vi\u00ean c\u1ea3nh s\u00e1t, t\u00f4i nhanh ch\u00f3ng ch\u1ea5p nh\u1eadn, c\u00f4ng khai v\u00e0 nhi\u1ec7t t\u00ecnh, r\u1eb1ng \u00f4ng \u1ea5y ho\u00e0n to\u00e0n \u0111\u00fang, c\u00f2n t\u00f4i ho\u00e0n to\u00e0n sai. C\u00e2u chuy\u1ec7n ch\u1ea5m d\u1ee9t \u1edf ch\u1ed7 th\u1eadt th\u00fa v\u1ecb l\u00e0 t\u00f4i theo quan \u0111i\u1ec3m c\u1ee7a \u00f4ng \u1ea5y v\u00e0 \u00f4ng \u1ea5y l\u1ea1i theo quan \u0111i\u1ec3m c\u1ee7a t\u00f4i. Trong khi ch\u1ec9 m\u1edbi c\u00e1ch \u0111\u00e2y v\u00e0i tu\u1ea7n, ch\u00ednh con ng\u01b0\u1eddi n\u00e0y \u0111\u00e3 \u0111\u1ecbnh s\u1eed d\u1ee5ng ph\u00e1p lu\u1eadt v\u1edbi t\u00f4i. T\u1ef1 ph\u00ea ph\u00e1n m\u00ecnh ch\u1eb3ng ph\u1ea3i l\u00e0 d\u1ec5 d\u00e0ng h\u01a1n nhi\u1ec1u so v\u1edbi vi\u1ec7c nghe l\u1eddi ph\u00ea ph\u00e1n t\u1eeb mi\u1ec7ng ng\u01b0\u1eddi kh\u00e1c sao? N\u1ebfu ch\u00fang ta ch\u1ecbu nh\u00ecn nh\u1eadn nh\u1eefng \u0111i\u1ec1u sai tr\u00e1i c\u1ee7a m\u00ecnh tr\u01b0\u1edbc khi ng\u01b0\u1eddi kh\u00e1c c\u00f3 d\u1ecbp n\u00f3i ra, ch\u00fang ta s\u1ebd c\u00f3 99% c\u01a1 h\u1ed9i \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed b\u1eb1ng th\u00e1i \u0111\u1ed9 h\u00e0o hi\u1ec7p, tha th\u1ee9 v\u00e0 nh\u1eefng l\u1ed7i l\u1ea7m s\u1ebd \u0111\u01b0\u1ee3c gi\u1ea3m b\u1edbt. Ferdinand E. Warren, m\u1ed9t chuy\u00ean gia trong ng\u00e0nh qu\u1ea3ng c\u00e1o \u0111\u00e3 s\u1eed d\u1ee5ng k\u1ef9 thu\u1eadt n\u00e0y \u0111\u1ec3 gi\u00e0nh \u0111\u01b0\u1ee3c thi\u1ec7n ch\u00ed c\u1ee7a m\u1ed9t kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu, c\u00f3 t\u00ednh hay ch\u1ec9 tr\u00edch. \u00d4ng k\u1ec3: 189","HOW TO WIN FRIENDS & INFLUENCE PEOPLE \u201cTrong vi\u1ec7c v\u1ebd qu\u1ea3ng c\u00e1o v\u00e0 xu\u1ea5t b\u1ea3n, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i ch\u00ednh x\u00e1c v\u00e0 t\u1ec9 m\u1ec9. M\u1ed9t v\u00e0i nh\u00e0 xu\u1ea5t b\u1ea3n y\u00eau c\u1ea7u \u0111\u01a1n \u0111\u1eb7t h\u00e0ng c\u1ee7a h\u1ecd ph\u1ea3i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n ngay. Trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p nh\u01b0 th\u1ebf, r\u1ea5t d\u1ec5 x\u1ea3y ra v\u00e0i s\u01a1 su\u1ea5t nh\u1ecf. \u0110\u1eb7c bi\u1ec7t c\u00f3 tay gi\u00e1m \u0111\u1ed1c m\u1ef9 thu\u1eadt c\u1ee7a m\u1ed9t trong s\u1ed1 nh\u1eefng nh\u00e0 xu\u1ea5t b\u1ea3n n\u00e0y r\u1ea5t \u01b0a v\u1ea1ch l\u00e1 t\u00ecm s\u00e2u. G\u1ea7n \u0111\u00e2y, t\u00f4i g\u1edfi cho \u00f4ng \u1ea5y m\u1ed9t t\u00e1c ph\u1ea9m v\u1eeba ho\u00e0n th\u00e0nh g\u1ea5p. Ngay sau \u0111\u00f3, \u00f4ng \u0111i\u1ec7n tho\u1ea1i g\u1ecdi t\u00f4i \u0111\u1ebfn ngay. Qu\u1ea3 \u0111\u00fang nh\u01b0 t\u00f4i d\u1ef1 \u0111o\u00e1n, \u00f4ng \u1ea5y \u0111\u1eafc ch\u00ed t\u00ecm \u0111\u01b0\u1ee3c d\u1ecbp v\u1ea1ch ra l\u1ed7i l\u1ea7m c\u1ee7a t\u00f4i, v\u00e0 hung h\u0103ng h\u1ecfi t\u1ea1i sao t\u00f4i l\u1ea1i l\u00e0m th\u1ebf n\u00e0y th\u1ebf n\u1ecd. T\u00f4i l\u1eadp t\u1ee9c nh\u1eadn ra c\u01a1 h\u1ed9i \u1ee9ng d\u1ee5ng l\u1ed1i t\u1ef1 ph\u00ea b\u00ecnh v\u1eeba h\u1ecdc \u0111\u01b0\u1ee3c v\u00e0 n\u00f3i: - Th\u01b0a \u00f4ng\u2026 , n\u1ebfu \u0111\u00fang nh\u01b0 \u00f4ng n\u00f3i th\u00ec t\u00f4i th\u1eadt c\u00f3 l\u1ed7i v\u00e0 ho\u00e0n to\u00e0n kh\u00f4ng c\u00f3 c\u00e1ch n\u00e0o b\u00e0o ch\u1eefa \u0111\u01b0\u1ee3c. T\u1eebng thi\u1ebft k\u1ebf cho \u00f4ng l\u00e2u nh\u01b0 v\u1eady l\u1ebd ra ch\u00fang t\u00f4i ph\u1ea3i hi\u1ec3u \u00fd \u00f4ng h\u01a1n. T\u00f4i c\u1ea3m th\u1ea5y r\u1ea5t x\u1ea5u h\u1ed5. G\u1ea7n nh\u01b0 ngay l\u1eadp t\u1ee9c \u00f4ng \u1ea5y b\u1eaft \u0111\u1ea7u che ch\u1edf cho t\u00f4i: - Anh n\u00f3i ph\u1ea3i, nh\u01b0ng d\u1eabu sao, c\u0169ng kh\u00f4ng ph\u1ea3i l\u00e0 sai l\u1ea7m nghi\u00eam tr\u1ecdng. \u0110\u00e2y ch\u1ec9 l\u00e0\u2026 T\u00f4i ng\u1eaft l\u1eddi \u00f4ng: - M\u1ecdi sai l\u1ea7m \u0111\u1ec1u ph\u1ea3i tr\u1ea3 gi\u00e1. \u00d4ng ta \u0111\u1ecbnh n\u00f3i nh\u01b0ng t\u00f4i kh\u00f4ng \u0111\u1ec3 cho \u00f4ng k\u1ecbp xen v\u00e0o: - L\u1ebd ra, t\u00f4i ph\u1ea3i c\u1ea9n th\u1eadn h\u01a1n, \u00f4ng \u0111\u00e3 cho t\u00f4i nhi\u1ec1u c\u01a1 h\u1ed9i v\u00e0 \u00f4ng x\u1ee9ng \u0111\u00e1ng \u0111\u01b0\u1ee3c \u0111\u00e1p l\u1ea1i m\u1ed9t c\u00e1ch c\u00f4ng b\u1eb1ng, th\u1ebf n\u00ean t\u00f4i c\u1ea7n ph\u1ea3i v\u1ebd l\u1ea1i. \u00d4ng v\u1ed9i can: 190","\u0110\u1eaeC NH\u00c2N T\u00c2M - \u1ed2, kh\u00f4ng! T\u00f4i kh\u00f4ng ngh\u0129 \u0111\u1ebfn chuy\u1ec7n g\u00e2y r\u1eafc r\u1ed1i nh\u01b0 th\u1ebf. R\u1ed3i \u00f4ng khen c\u00f4ng vi\u1ec7c c\u1ee7a t\u00f4i, cam \u0111oan v\u1edbi t\u00f4i r\u1eb1ng \u00f4ng ch\u1ec9 mu\u1ed1n s\u1eeda l\u1ea1i \u0111\u00f4i ch\u00fat. M\u00e0 c\u00e1i l\u1ed7i v\u1eb7t v\u00e3nh nh\u01b0 th\u1ebf c\u0169ng ch\u1eb3ng t\u1ed5n h\u1ea1i g\u00ec, \u0111\u1eebng b\u1eadn t\u00e2m \u0111\u1ebfn n\u00f3 n\u1eefa. Th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c nh\u1eadn l\u1ed7i c\u1ee7a t\u00f4i l\u00e0m \u00f4ng \u1ea5y kh\u00f4ng c\u00f3 l\u00fd do \u0111i xa h\u01a1n. \u00d4ng k\u1ebft th\u00fac b\u1eb1ng c\u00e1ch m\u1eddi t\u00f4i \u0103n tr\u01b0a. Tr\u01b0\u1edbc khi chia tay, \u00f4ng trao cho t\u00f4i m\u1ed9t t\u1edd s\u00e9c v\u00e0 \u0111\u1eb7t th\u00eam m\u1ed9t \u0111\u01a1n h\u00e0ng m\u1edbi.\u201d B\u1ea5t k\u1ef3 m\u1ed9t k\u1ebb ng\u1ed1c n\u00e0o c\u0169ng c\u1ed1 b\u00e0o ch\u1eefa l\u1ed7i l\u1ea7m v\u00e0 h\u1ea7u h\u1ebft m\u1ecdi k\u1ebb ng\u1ed1c \u0111\u1ec1u l\u00e0m th\u1ebf. Vi\u1ec7c t\u1ef1 nh\u1eadn l\u1ed7i s\u1ebd gi\u00fap cho ch\u00fang ta kh\u00e1c bi\u1ec7t v\u1edbi s\u1ed1 \u0111\u00f4ng t\u1ea7m th\u01b0\u1eddng v\u00e0 cho ch\u00fang ta m\u1ed9t c\u1ea3m gi\u00e1c t\u1ef1 h\u00e0o c\u00f9ng ni\u1ec1m vui cao th\u01b0\u1ee3ng. Nh\u01b0ng \u0111\u00f3 ph\u1ea3i l\u00e0 s\u1ef1 t\u1ef1 nh\u1eadn l\u1ed7i m\u1ed9t c\u00e1ch th\u00e0nh th\u1ef1c ch\u1ee9 kh\u00f4ng ph\u1ea3i gi\u1ea3 v\u1edd theo ki\u1ec3u \u201ccho qua chuy\u1ec7n\u201d hay c\u1ed1 t\u00ecnh nh\u1eadn l\u1ed7i \u0111\u1ec3 t\u1ecf v\u1ebb b\u1ec1 tr\u00ean, theo ki\u1ec3u \u201cta \u0111\u00e2y kh\u00f4ng ch\u1ea5p\u201d. M\u1ed9t trong nh\u1eefng c\u00e2u chuy\u1ec7n \u0111\u1eb9p nh\u1ea5t m\u00e0 l\u1ecbch s\u1eed ghi l\u1ea1i v\u1ec1 T\u01b0\u1edbng Robert E. Lee l\u00e0 vi\u1ec7c \u00f4ng \u0111\u00e3 t\u1ef1 k\u1ebft \u00e1n m\u00ecnh v\u1ec1 th\u1ea5t b\u1ea1i c\u1ee7a T\u01b0\u1edbng Pickett trong tr\u1eadn t\u1ea5n c\u00f4ng \u1edf Gettysburg. T\u01b0\u1edbng George E. Pickett \u0111\u1ec3 t\u00f3c d\u00e0i, \u0111\u1ed9i n\u00f3n l\u1ec7ch, c\u01b0\u1ee1i ng\u1ef1a \u0111i tr\u01b0\u1edbc. Ph\u00eda sau \u00f4ng, h\u00e0ng h\u00e0ng qu\u00e2n s\u0129 c\u1edd x\u00ed ph\u1ea5p ph\u1edbi, l\u01b0\u1ee1i l\u00ea s\u00e1ng ng\u1eddi. H\u1ecd d\u0169ng m\u00e3nh x\u00f4ng l\u00ean b\u1ea5t ch\u1ea5p m\u01b0a bom b\u00e3o \u0111\u1ea1n c\u1ee7a \u0111\u1ed1i ph\u01b0\u01a1ng. C\u00f3 l\u00fac h\u1ecd \u0111\u00e3 chi\u1ebfm l\u0129nh \u0111\u01b0\u1ee3c tr\u1eadn \u0111\u1ecba. Nh\u01b0ng cu\u1ed9c t\u1ea5n c\u00f4ng m\u00e3nh li\u1ec7t v\u00e0 h\u00e0o h\u00f9ng \u1ea5y ch\u1ec9 l\u00e0 kh\u00fac d\u1ea1o \u0111\u1ea7u c\u1ee7a s\u1ef1 th\u1ea3m b\u1ea1i. \u0110o\u00e0n qu\u00e2n c\u1ee7a Pickett b\u1ecb \u0111\u00e1nh tan t\u00e1c kh\u00f4ng c\u00f2n manh gi\u00e1p. Tr\u1eadn Gettysburg l\u00e0 sai l\u1ea7m nghi\u00eam tr\u1ecdng nh\u1ea5t, g\u00e2y t\u1ed5n th\u1ea5t 191","HOW TO WIN FRIENDS & INFLUENCE PEOPLE l\u1edbn nh\u1ea5t trong cu\u1ed9c \u0111\u1eddi c\u1ea7m qu\u00e2n oanh li\u1ec7t c\u1ee7a T\u01b0\u1edbng Lee. Th\u1ea5t b\u1ea1i n\u00e0y \u0111\u00e1nh d\u1ea5u s\u1ef1 k\u1ebft th\u00fac vai tr\u00f2 l\u1ecbch s\u1eed c\u1ee7a qu\u00e2n mi\u1ec1n Nam. Lee g\u1eedi \u0111\u01a1n xin t\u1eeb ch\u1ee9c v\u00e0 y\u00eau c\u1ea7u Jefferson Davis, T\u1ed5ng th\u1ed1ng Li\u00ean minh mi\u1ec1n Nam, b\u1ed5 nhi\u1ec7m \u201cm\u1ed9t ng\u01b0\u1eddi tr\u1ebb v\u00e0 c\u00f3 n\u0103ng l\u1ef1c h\u01a1n\u201d. N\u1ebfu nh\u01b0 Lee mu\u1ed1n g\u00e1n th\u1ea5t b\u1ea1i t\u1ec7 h\u1ea1i \u0111\u00f3 cho m\u1ed9t ng\u01b0\u1eddi n\u00e0o kh\u00e1c th\u00ec \u00f4ng \u0111\u00e3 c\u00f3 th\u1ec3 t\u00ecm \u0111\u01b0\u1ee3c h\u00e0ng ch\u1ee5c l\u1eddi b\u00e0o ch\u1eefa cho m\u00ecnh: m\u1ed9t v\u00e0i ch\u1ec9 huy s\u01b0 \u0111o\u00e0n \u0111\u00e3 kh\u00f4ng mang qu\u00e2n \u0111\u1ebfn chi vi\u1ec7n cho \u00f4ng. K\u1ef5 binh \u0111\u00e3 kh\u00f4ng \u0111\u1ebfn k\u1ecbp th\u1eddi \u0111\u1ec3 h\u1ed7 tr\u1ee3 cho b\u1ed9 binh\u2026 Nh\u01b0ng Lee qu\u00e1 cao th\u01b0\u1ee3ng n\u00ean kh\u00f4ng \u0111\u1ed5 l\u1ed7i cho b\u1ea5t k\u1ef3 ai. Khi \u0111o\u00e0n qu\u00e2n b\u1ea1i tr\u1eadn c\u1ee7a Pickett tr\u1edf v\u1ec1 ph\u00f2ng tuy\u1ebfn, ng\u01b0\u1eddi \u0111\u1ea7y m\u00e1u me, Robert E. Lee m\u1ed9t m\u00ecnh c\u01b0\u1ee1i ng\u1ef1a ra g\u1eb7p binh s\u0129 v\u00e0 ch\u00e2n th\u00e0nh n\u00f3i v\u1edbi h\u1ecd l\u1eddi k\u1ebft \u00e1n ch\u00ednh m\u00ecnh: \u201cT\u1ea5t c\u1ea3 vi\u1ec7c n\u00e0y l\u00e0 do l\u1ed7i c\u1ee7a ta. Ta, v\u00e0 ch\u1ec9 m\u00ecnh ta \u0111\u00e3 khi\u1ebfn cho tr\u1eadn chi\u1ebfn n\u00e0y \u0111\u1ea1i b\u1ea1i\u201d. Trong l\u1ecbch s\u1eed chi\u1ebfn tranh th\u1ebf gi\u1edbi, hi\u1ebfm th\u1ea5y v\u1ecb t\u01b0\u1edbng n\u00e0o c\u00f3 l\u00f2ng d\u0169ng c\u1ea3m v\u00e0 tinh th\u1ea7n l\u00e3nh \u0111\u1ea1o ki\u1ec7t xu\u1ea5t nh\u01b0 th\u1ebf. Elbert Hubbard l\u00e0 m\u1ed9t trong nh\u1eefng t\u00e1c gi\u1ea3 \u0111\u1ed9c \u0111\u00e1o nh\u1ea5t t\u1eeb x\u01b0a \u0111\u1ebfn nay, c\u00f3 kh\u1ea3 n\u0103ng khu\u1ea5y \u0111\u1ed9ng c\u1ea3 m\u1ed9t \u0111\u1ea5t n\u01b0\u1edbc. Nh\u1eefng c\u00e2u n\u00f3i ch\u00e2m ch\u1ecdc c\u1ee7a \u00f4ng nhi\u1ec1u khi g\u00e2y n\u00ean nh\u1eefng ph\u1ea3n \u1ee9ng r\u1ea5t d\u1eef d\u1ed9i. Nh\u01b0ng Hubbard, v\u1edbi t\u00e0i n\u0103ng hi\u1ebfm c\u00f3 trong vi\u1ec7c \u0111\u1ed1i nh\u00e2n x\u1eed th\u1ebf, nhi\u1ec1u khi l\u1ea1i bi\u1ebfn nh\u1eefng k\u1ebb th\u00f9 c\u1ee7a m\u00ecnh th\u00e0nh b\u00e8 b\u1ea1n. Khi m\u1ed9t b\u1ea1n \u0111\u1ecdc b\u1ef1c t\u1ee9c vi\u1ebft th\u01b0 \u0111\u1ebfn t\u00f2a so\u1ea1n \u0111\u1ec3 ph\u1ea3n \u0111\u1ed1i Hubbard th\u00ec \u00f4ng th\u01b0\u1eddng tr\u1ea3 l\u1eddi nh\u01b0 sau: \u201cB\u00e2y gi\u1edd nh\u00ecn l\u1ea1i, ch\u00ednh t\u00f4i c\u0169ng kh\u00f4ng ho\u00e0n to\u00e0n \u0111\u1ed3ng \u00fd v\u1edbi nh\u1eefng g\u00ec t\u00f4i \u0111\u00e3 vi\u1ebft. Kh\u00f4ng ph\u1ea3i m\u1ecdi \u0111i\u1ec1u t\u00f4i vi\u1ebft h\u00f4m qua \u0111\u1ec1u c\u00f2n l\u00fd th\u00fa \u0111\u1ed1i v\u1edbi t\u00f4i h\u00f4m nay. T\u00f4i vui s\u01b0\u1edbng bi\u1ebft r\u1eb1ng b\u1ea1n \u0111\u00e3 quan t\u00e2m vi\u1ec7c n\u00e0y. L\u1ea7n 192","\u0110\u1eaeC NH\u00c2N T\u00c2M sau, n\u1ebfu c\u00f3 d\u1ecbp qua \u0111\u00e2y, xin b\u1ea1n nh\u1edb \u0111\u1ebfn th\u0103m t\u00f4i, ch\u00fang ta s\u1ebd b\u00e0n th\u00eam chuy\u1ec7n n\u00e0y. Th\u00e2n m\u1ebfn\u201d. Ch\u00fang ta c\u00f3 th\u1ec3 n\u00f3i g\u00ec v\u1edbi ng\u01b0\u1eddi \u0111\u1ed1i x\u1eed v\u1edbi ta nh\u01b0 th\u1ebf? Sau m\u1ed7i kh\u00f3a hu\u1ea5n luy\u1ec7n, h\u1ecdc vi\u00ean c\u1ee7a ch\u00fang t\u00f4i ph\u1ea3i qua m\u1ed9t k\u1ef3 ki\u1ec3m tra. M\u1ed7i ng\u01b0\u1eddi s\u1ebd \u0111\u01b0\u1ee3c b\u1ea1n h\u1ecdc nh\u1eadn x\u00e9t v\u1ec1 m\u00ecnh, nh\u1eefng \u0111i\u1ec3m m\u1ea1nh v\u00e0 nh\u1eefng \u0111i\u1ec3m c\u1ea7n ho\u00e0n thi\u1ec7n. Nh\u1eefng l\u1eddi nh\u1eadn x\u00e9t n\u00e0y \u0111\u01b0\u1ee3c vi\u1ebft tr\u00ean gi\u1ea5y v\u00e0 kh\u00f4ng k\u00fd t\u00ean. Sau k\u1ef3 ki\u1ec3m tra \u0111\u00f3, c\u00f3 m\u1ed9t h\u1ecdc vi\u00ean \u0111\u1ebfn g\u1eb7p t\u00f4i v\u1edbi t\u00e2m tr\u1ea1ng r\u1ea5t th\u1ea5t v\u1ecdng. M\u1ecdi ng\u01b0\u1eddi trong l\u1edbp \u0111\u00e3 ch\u1ec9 tr\u00edch anh ta kh\u00f4ng ti\u1ebfc l\u1eddi, n\u00e0o l\u00e0 ki\u00eau ng\u1ea1o, h\u00e1ch d\u1ecbch, \u00edch k\u1ef7, x\u1ea5u b\u1ee5ng, \u0111\u00e1ng ph\u1ea3i t\u1ea9y chay v\u00e0 t\u1ed1ng ra kh\u1ecfi l\u1edbp. T\u00f4i \u0111\u00e3 khuy\u00ean anh ta \u1ee9ng d\u1ee5ng nguy\u00ean t\u1eafc trong ch\u01b0\u01a1ng n\u00e0y. Bu\u1ed5i h\u1ecdc k\u1ebf ti\u1ebfp, con ng\u01b0\u1eddi \u201c\u0111\u1ea7y t\u1ed9i l\u1ed7i\u201d \u0111\u00f3 \u0111\u1ee9ng tr\u01b0\u1edbc l\u1edbp, nh\u00ecn th\u1eb3ng v\u00e0o m\u1ecdi ng\u01b0\u1eddi v\u00e0 n\u00f3i: \u201cC\u00e1c b\u1ea1n th\u00e2n m\u1ebfn, t\u00f4i bi\u1ebft r\u1eb1ng t\u00f4i kh\u00f4ng d\u1ec5 th\u01b0\u01a1ng ch\u00fat n\u00e0o h\u1ebft. Qu\u1ea3 th\u1ef1c t\u00f4i \u0111\u00e3 ph\u1ea1m r\u1ea5t nhi\u1ec1u l\u1ed7i l\u1ea7m t\u1ec7 h\u1ea1i trong \u1ee9ng x\u1eed v\u1edbi m\u1ecdi ng\u01b0\u1eddi. \u0110\u1ecdc nh\u1eefng l\u1eddi nh\u1eadn x\u00e9t c\u1ee7a c\u00e1c b\u1ea1n, t\u00f4i r\u1ea5t bu\u1ed3n nh\u01b0ng ph\u1ea3i th\u00e0nh th\u1eadt nh\u00ecn nh\u1eadn r\u1eb1ng n\u00f3 r\u1ea5t c\u00f3 \u00edch cho t\u00f4i. \u0110\u00e2y l\u00e0 m\u1ed9t b\u00e0i h\u1ecdc nh\u1edb \u0111\u1eddi v\u00e0 t\u00f4i xin ch\u00e2n th\u00e0nh ti\u1ebfp thu. T\u00f4i c\u0169ng ch\u1ec9 l\u00e0 m\u1ed9t con ng\u01b0\u1eddi b\u00ecnh th\u01b0\u1eddng v\u00e0 c\u0169ng c\u1ea7n \u0111\u01b0\u1ee3c th\u01b0\u01a1ng y\u00eau nh\u01b0 m\u1ecdi ng\u01b0\u1eddi kh\u00e1c. C\u00e1c b\u1ea1n c\u00f3 th\u1ec3 gi\u00fap t\u00f4i th\u00eam m\u1ed9t l\u1ea7n n\u1eefa \u0111\u01b0\u1ee3c kh\u00f4ng? Chi\u1ec1u nay, xin c\u00e1c b\u1ea1n vui l\u00f2ng vi\u1ebft th\u00eam cho t\u00f4i v\u00e0i d\u00f2ng n\u1eefa ch\u1ec9 b\u1ea3o t\u00f4i c\u00e1ch s\u1eeda m\u00ecnh nh\u01b0 th\u1ebf n\u00e0o. T\u00f4i xin h\u1ee9a s\u1ebd thay \u0111\u1ed5i th\u1ef1c s\u1ef1\u201d. L\u1eddi t\u00e2m s\u1ef1 ch\u00e2n t\u00ecnh n\u00e0y \u0111\u00e3 l\u00e0m x\u00fac \u0111\u1ed9ng c\u1ea3 l\u1edbp. Nh\u1eefng ng\u01b0\u1eddi m\u1edbi tu\u1ea7n tr\u01b0\u1edbc \u0111\u00e2y ch\u1ec9 mu\u1ed1n \u0111em anh ta ra \u201ch\u00e0nh h\u00ecnh\u201d th\u00ec b\u00e2y gi\u1edd l\u1ea1i nhi\u1ec7t t\u00ecnh khen ng\u1ee3i s\u1ef1 khi\u00eam t\u1ed1n v\u00e0 ch\u00e2n th\u00e0nh 193","HOW TO WIN FRIENDS & INFLUENCE PEOPLE c\u1ee7a anh. Sau \u0111\u00f3 h\u1ecd \u0111\u00e3 th\u1eadt s\u1ef1 gi\u00fap anh t\u1ef1 s\u1eeda m\u00ecnh v\u00e0 \u0111\u1ed9ng vi\u00ean anh v\u01b0\u1ee3t qua giai \u0111o\u1ea1n \u0111i\u1ec1u ch\u1ec9nh \u0111\u1ea7y kh\u00f3 kh\u0103n \u1ea5y. * N\u1ebfu b\u1ea1n \u0111\u00e3 sai l\u1ea7m th\u00ec kh\u00f4ng g\u00ec hay b\u1eb1ng th\u1eb3ng th\u1eafn n\u00f3i r\u1eb1ng: \u201cT\u00f4i \u0111\u00e3 sai\u201d. Nh\u01b0\u1ee3ng b\u1ed9 kh\u00f4ng ph\u1ea3i h\u1ea1 m\u00ecnh, nh\u1eadn l\u1ed7i kh\u00f4ng l\u00e0 nh\u1ee5c nh\u00e3. - Fenelon * Trong quan h\u1ec7 v\u1edbi con ng\u01b0\u1eddi, h\u00e3y lu\u00f4n nh\u1edb r\u1eb1ng ch\u00fang ta \u0111ang giao ti\u1ebfp v\u1edbi nh\u1eefng sinh v\u1eadt kh\u00f4ng nh\u1eefng c\u00f3 l\u00fd tr\u00ed m\u00e0 c\u00f2n c\u00f3 c\u1ea3m x\u00fac, h\u1ecd r\u1ea5t d\u1ec5 b\u1ecb t\u1ed5n th\u01b0\u01a1ng b\u1edfi \u0111\u1ecbnh ki\u1ebfn nh\u01b0ng lu\u00f4n c\u00f3 \u0111\u1ed9ng l\u1ef1c khi c\u00f3 ni\u1ec1m t\u1ef1 h\u00e0o v\u00e0 l\u00f2ng ki\u00eau h\u00e3nh. \u2013 Dale Carnegie NGUY\u00caN T\u1eaeC 12: 194","M\u1eacT NG\u1eccT TRONG GIAO TI\u1ebeP Khi \u0111ang trong c\u01a1n gi\u1eadn d\u1eef m\u00e0 ta c\u00f3 th\u1ec3 tr\u00fat m\u1ecdi b\u1ef1c t\u1ee9c v\u00e0o k\u1ebb \u0111\u00e3 g\u00e2y ra n\u00f3 th\u00ec ch\u1eafc ch\u1eafn ch\u00fang ta s\u1ebd h\u1ea3 h\u00ea r\u1ea5t nhi\u1ec1u! Nh\u01b0ng \u0111\u1ed1i ph\u01b0\u01a1ng th\u00ec sao? H\u1ecd s\u1ebd ch\u1eb3ng th\u1ec3 n\u00e0o ch\u1ea5p nh\u1eadn gi\u1ecdng \u0111i\u1ec7u gay g\u1eaft v\u00e0 th\u00e1i \u0111\u1ed9 h\u1eb1n h\u1ecdc c\u1ee7a ta. S\u1ef1 c\u1ea3m th\u00f4ng, t\u00ecnh th\u01b0\u01a1ng y\u00eau v\u00e0 l\u00f2ng tr\u1eafc \u1ea9n ch\u00ednh l\u00e0 ph\u01b0\u01a1ng c\u00e1ch t\u1ed1t nh\u1ea5t gi\u00fap b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng t\u00ecnh c\u1ee7a m\u1ecdi ng\u01b0\u1eddi. Woodrow Wilson(20) n\u00f3i: \u201cN\u1ebfu b\u1ea1n \u0111\u01b0a hai qu\u1ea3 \u0111\u1ea5m ra v\u1edbi t\u00f4i th\u00ec t\u00f4i l\u1eadp t\u1ee9c gi\u01b0\u01a1ng hai qu\u1ea3 \u0111\u1ea5m \u0111\u00e1p l\u1ea1i b\u1ea1n. Nh\u01b0ng n\u1ebfu b\u1ea1n \u0111\u1ebfn g\u1eb7p t\u00f4i v\u00e0 n\u00f3i: \u2018Ch\u00fang ta h\u00e3y ng\u1ed3i xu\u1ed1ng n\u00f3i chuy\u1ec7n. N\u1ebfu nh\u01b0 \u00fd ki\u1ebfn (20) Thomas Woodrow Wilson (1856 \u20131924): T\u1ed5ng th\u1ed1ng th\u1ee9 28 c\u1ee7a n\u01b0\u1edbc M\u1ef9. 195","HOW TO WIN FRIENDS & INFLUENCE PEOPLE ch\u00fang ta kh\u00e1c nhau th\u00ec kh\u00e1c nh\u01b0 th\u1ebf n\u00e0o v\u00e0 t\u1ea1i sao, \u0111\u1ea5y ch\u00ednh l\u00e0 nh\u1eefng \u0111i\u1ec3m c\u1ea7n th\u1ea3o lu\u1eadn\u2019, l\u00fac \u0111\u00f3 b\u1ea1n s\u1ebd th\u1ea5y ch\u00fang ta kh\u00f4ng qu\u00e1 c\u00e1ch xa nhau nh\u01b0 \u0111\u00e3 t\u01b0\u1edfng. Nh\u1eefng \u0111i\u1ec3m b\u1ea5t \u0111\u1ed3ng r\u1ea5t \u00edt, c\u00f2n nh\u1eefng \u0111i\u1ec3m \u0111\u1ed3ng thu\u1eadn l\u1ea1i r\u1ea5t nhi\u1ec1u. Ch\u1ec9 c\u1ea7n ki\u00ean nh\u1eabn v\u00e0 ch\u00e2n th\u00e0nh m\u1ed9t ch\u00fat, ch\u00fang ta s\u1ebd d\u1ec5 d\u00e0ng \u0111i \u0111\u1ebfn ch\u1ed7 h\u00f2a h\u1ee3p\u201d. C\u00f3 l\u1ebd kh\u00f4ng ai c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c ch\u00e2n l\u00fd trong l\u1eddi tuy\u00ean b\u1ed1 c\u1ee7a Woodrow m\u1ed9t c\u00e1ch s\u00e2u s\u1eafc h\u01a1n John D. Rockefeller(21). N\u0103m 1915, Rockefeller l\u00e0 ng\u01b0\u1eddi b\u1ecb o\u00e1n gh\u00e9t nh\u1ea5t \u1edf Colorado. Nh\u1eefng ng\u01b0\u1eddi th\u1ee3 m\u1ecf thu\u1ed9c c\u00f4ng ty S\u1eaft v\u00e0 Nhi\u00ean li\u1ec7u \u1edf Colorado do Rockefeller ph\u1ee5 tr\u00e1ch \u0111\u00e3 ph\u00e1t \u0111\u1ed9ng m\u1ed9t cu\u1ed9c \u0111\u00ecnh c\u00f4ng \u0111\u00f2i t\u0103ng l\u01b0\u01a1ng. \u0110\u00f3 l\u00e0 m\u1ed9t trong nh\u1eefng cu\u1ed9c \u0111\u00ecnh c\u00f4ng \u0111\u1eabm m\u00e1u nh\u1ea5t trong l\u1ecbch s\u1eed c\u00f4ng nghi\u1ec7p M\u1ef9, g\u00e2y ch\u1ea5n \u0111\u1ed9ng to\u00e0n li\u00ean bang. Su\u1ed1t hai n\u0103m, t\u00e0i s\u1ea3n v\u00e0 nh\u00e0 m\u00e1y b\u1ecb ph\u00e1 h\u1ee7y, nh\u1eefng ng\u01b0\u1eddi tham gia \u0111\u00ecnh c\u00f4ng b\u1ecb qu\u00e2n \u0111\u1ed9i tr\u1ea5n \u00e1p, nhi\u1ec1u ng\u01b0\u1eddi \u0111\u00e3 ng\u00e3 xu\u1ed1ng, m\u00e1u \u0111\u1ed5 r\u1ea5t nhi\u1ec1u. Trong l\u00fac b\u1ea7u kh\u00f4ng kh\u00ed c\u0103m th\u00f9 \u0111ang ng\u00f9n ng\u1ee5t nh\u01b0 th\u1ebf, Rockefeller v\u1eabn c\u00f3 th\u1ec3 h\u00f2a gi\u1ea3i th\u00e0nh c\u00f4ng v\u1edbi nh\u1eefng ng\u01b0\u1eddi \u0111\u00ecnh c\u00f4ng. \u00d4ng \u0111\u00e3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3 b\u1eb1ng c\u00e1ch n\u00e0o? Sau nhi\u1ec1u tu\u1ea7n v\u1eadn \u0111\u1ed9ng nh\u1eb1m m\u1edf ra con \u0111\u01b0\u1eddng h\u00f2a gi\u1ea3i, Rockefeller \u0111\u00e3 c\u00f3 b\u00e0i ph\u00e1t bi\u1ec3u r\u1ea5t ch\u00e2n th\u00e0nh v\u1edbi \u0111\u1ea1i di\u1ec7n nh\u1eefng ng\u01b0\u1eddi \u0111\u00ecnh c\u00f4ng. B\u00e0i n\u00f3i n\u00e0y x\u1ee9ng \u0111\u00e1ng l\u00e0 m\u1ed9t ki\u1ec7t t\u00e1c v\u00ec \u0111\u00e3 thu \u0111\u01b0\u1ee3c m\u1ed9t k\u1ebft qu\u1ea3 th\u1eadt \u0111\u00e1ng kinh ng\u1ea1c. N\u00f3 \u0111\u00e3 l\u00e0m cho l\u00e0n s\u00f3ng c\u0103m th\u00f9 v\u00e0 s\u1ef1 hung h\u0103ng \u0111e d\u1ecda l\u1eafng d\u1ecbu, \u0111\u1ed3ng th\u1eddi m\u1edf \u0111\u01b0\u1eddng cho nhi\u1ec1u ng\u01b0\u1eddi \u0111\u1ee9ng v\u1ec1 ph\u00eda \u00f4ng. Rockefeller \u0111\u00e3 tr\u00ecnh b\u00e0y m\u1ed9t (21) John Davison Rockefeller (1839 \u2013 1937): nh\u00e0 c\u00f4ng nghi\u1ec7p d\u1ea7u m\u1ecf n\u1ed5i ti\u1ebfng ng\u01b0\u1eddi M\u1ef9. \u00d4ng l\u00e0 ng\u01b0\u1eddi s\u00e1ng l\u1eadp c\u00f4ng ty Standard Oil v\u00e0 t\u1eebng c\u00f3 th\u1eddi l\u00e0 ng\u01b0\u1eddi gi\u00e0u nh\u1ea5t th\u1ebf gi\u1edbi. 196","\u0110\u1eaeC NH\u00c2N T\u00c2M c\u00e1ch khi\u00eam t\u1ed1n v\u00e0 ch\u00e2n th\u00e0nh \u0111\u1ebfn m\u1ee9c nh\u1eefng ng\u01b0\u1eddi \u0111\u00ecnh c\u00f4ng quay tr\u1edf l\u1ea1i l\u00e0m vi\u1ec7c m\u00e0 kh\u00f4ng n\u00f3i m\u1ed9t l\u1eddi v\u1ec1 vi\u1ec7c t\u0103ng l\u01b0\u01a1ng \u2013 l\u00fd do khi\u1ebfn h\u1ecd \u0111\u1ea5u tranh quy\u1ebft li\u1ec7t b\u1ea5y l\u00e2u nay. Rockefeller n\u00f3i chuy\u1ec7n v\u1edbi nh\u1eefng ng\u01b0\u1eddi v\u1eeba m\u1edbi \u0111\u00f2i treo c\u1ed5 m\u00ecnh m\u00e0 l\u1ea1i \u00e2n c\u1ea7n, th\u00e2n m\u1eadt h\u01a1n bao gi\u1edd h\u1ebft. B\u00e0i n\u00f3i chuy\u1ec7n c\u1ee7a \u00f4ng xu\u1ea5t hi\u1ec7n nhi\u1ec1u c\u00e2u nh\u01b0: T\u00f4i t\u1ef1 h\u00e0o \u0111\u01b0\u1ee3c \u1edf \u0111\u00e2y, sau khi \u0111\u00e3 \u0111i th\u0103m nh\u00e0 c\u1ee7a c\u00e1c b\u1ea1n, sau khi \u0111\u00e3 g\u1eb7p v\u1ee3 con c\u1ee7a c\u00e1c b\u1ea1n. Ch\u00fang ta g\u1eb7p nhau kh\u00f4ng ph\u1ea3i nh\u01b0 nh\u1eefng ng\u01b0\u1eddi xa l\u1ea1 m\u00e0 nh\u01b0 nh\u1eefng ng\u01b0\u1eddi b\u1ea1n\u2026 trong tinh th\u1ea7n th\u00e2n \u00e1i, v\u00ec quy\u1ec1n l\u1ee3i chung c\u1ee7a ch\u00fang ta. Ch\u00ednh nh\u1edd l\u00f2ng t\u1eed t\u1ebf c\u1ee7a c\u00e1c b\u1ea1n m\u00e0 t\u00f4i \u0111\u01b0\u1ee3c \u1edf \u0111\u00e2y\u2026 H\u00e3y nghe Rockefeller b\u1eaft \u0111\u1ea7u: \u201c\u0110\u00e2y l\u00e0 m\u1ed9t ng\u00e0y vui trong \u0111\u1eddi t\u00f4i. L\u1ea7n \u0111\u1ea7u ti\u00ean t\u00f4i \u0111\u01b0\u1ee3c may m\u1eafn g\u1eb7p to\u00e0n b\u1ed9 \u0111\u1ea1i bi\u1ec3u c\u1ee7a nh\u1eefng ng\u01b0\u1eddi \u0111ang l\u00e0m vi\u1ec7c trong c\u00f4ng ty l\u1edbn n\u00e0y, nh\u00e2n vi\u00ean, qu\u1ea3n l\u00fd v\u00e0 c\u00e1c v\u1ecb l\u00e3nh \u0111\u1ea1o. T\u00f4i th\u1eadt s\u1ef1 r\u1ea5t x\u00fac \u0111\u1ed9ng khi \u0111\u01b0\u1ee3c \u1edf \u0111\u00e2y, t\u00f4i s\u1ebd ghi nh\u1edb cu\u1ed9c g\u1eb7p g\u1ee1 n\u00e0y su\u1ed1t \u0111\u1eddi. V\u00ed th\u1eed cu\u1ed9c g\u1eb7p n\u00e0y x\u1ea3y ra c\u00e1ch \u0111\u00e2y hai tu\u1ea7n th\u00ec t\u00f4i \u0111\u00e3 \u0111\u1ee9ng \u1edf \u0111\u00e2y nh\u01b0 m\u1ed9t ng\u01b0\u1eddi xa l\u1ea1 \u0111\u1ed1i v\u1edbi h\u1ea7u h\u1ebft c\u00e1c b\u1ea1n, t\u00f4i ch\u1ec9 c\u00f3 th\u1ec3 nh\u1eadn ra m\u1ed9t v\u00e0i g\u01b0\u01a1ng m\u1eb7t. Nh\u01b0ng tu\u1ea7n tr\u01b0\u1edbc, t\u00f4i may m\u1eafn \u0111\u01b0\u1ee3c \u0111i th\u0103m t\u1ea5t c\u1ea3 c\u00e1c tr\u1ea1i trong v\u00f9ng than ph\u00eda Nam, th\u0103m gia \u0111\u00ecnh v\u00e0 n\u00f3i chuy\u1ec7n ri\u00eang v\u1edbi m\u1ecdi ng\u01b0\u1eddi, g\u1eb7p nhi\u1ec1u ng\u01b0\u1eddi th\u00e2n, v\u1ee3 con c\u00e1c b\u1ea1n, n\u00ean gi\u1edd ch\u00fang ta g\u1eb7p nhau trong t\u00ecnh th\u00e2n h\u1eefu. V\u00e0 ch\u00ednh nh\u1edd s\u1ef1 th\u00e2n \u00e1i \u0111\u00f3 m\u00e0 t\u00f4i vui m\u1eebng \u0111\u01b0\u1ee3c th\u1ea3o lu\u1eadn v\u1edbi c\u00e1c b\u1ea1n v\u1ec1 quy\u1ec1n l\u1ee3i chung c\u1ee7a c\u1ea3 \u0111\u00f4i b\u00ean. T\u00f4i hi\u1ec7n di\u1ec7n n\u01a1i \u0111\u00e2y, trong cu\u1ed9c h\u1ecdp c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean c\u00f4ng ty v\u00e0 \u0111\u1ea1i di\u1ec7n c\u00f4ng nh\u00e2n, ch\u00ednh l\u00e0 nh\u1edd l\u00f2ng t\u1eed t\u1ebf c\u1ee7a c\u00e1c b\u1ea1n. T\u00f4i kh\u00f4ng c\u00f3 c\u00e1i may m\u1eafn \u0111\u01b0\u1ee3c thu\u1ed9c v\u00e0o nh\u00f3m n\u00e0o k\u1ec3 tr\u00ean, nh\u01b0ng t\u00f4i mu\u1ed1n \u0111\u01b0\u1ee3c li\u00ean k\u1ebft m\u1eadt thi\u1ebft c\u00f9ng c\u00e1c b\u1ea1n, b\u1edfi theo m\u1ed9t ngh\u0129a n\u00e0o \u0111\u00f3, t\u00f4i v\u1eeba 197","HOW TO WIN FRIENDS & INFLUENCE PEOPLE \u0111\u1ea1i di\u1ec7n cho ban l\u00e3nh \u0111\u1ea1o v\u1eeba \u0111\u1ea1i di\u1ec7n cho nh\u1eefng l\u1ee3i \u00edch c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c b\u1ea1n\u2026\u201d. Ch\u1eb3ng ph\u1ea3i \u0111\u00e2y l\u00e0 m\u1ed9t minh ch\u1ee9ng tuy\u1ec7t v\u1eddi cho ngh\u1ec7 thu\u1eadt bi\u1ebfn th\u00f9 th\u00e0nh b\u1ea1n hay sao? Gi\u1ea3 s\u1eed Rockefeller theo m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn kh\u00e1c, tranh lu\u1eadn gay g\u1eaft v\u1edbi c\u00e1c th\u1ee3 m\u1ecf, ch\u1ec9 r\u00f5 vi\u1ec7c l\u00e0m sai tr\u00e1i c\u1ee7a h\u1ecd, h\u1eb3n l\u00f2ng c\u0103m th\u00f9 v\u00e0 xung \u0111\u1ed9t c\u00e0ng t\u0103ng th\u00eam n\u1eefa. N\u1ebfu tr\u00e1i tim m\u1ed9t ng\u01b0\u1eddi nh\u1ee9c nh\u1ed1i v\u00ec b\u1ea5t b\u00ecnh hay \u00e1c c\u1ea3m v\u1edbi b\u1ea1n th\u00ec d\u00f9 b\u1ea1n c\u00f3 vi\u1ec7n m\u1ecdi th\u1ee9 l\u00fd l\u1ebd \u0111\u00fang \u0111\u1eafn nh\u1ea5t tr\u00ean \u0111\u1eddi c\u0169ng kh\u00f4ng th\u1ec3 n\u00e0o khi\u1ebfn ng\u01b0\u1eddi \u1ea5y nghe theo. Nh\u1eefng \u00f4ng b\u1ed1 hay la r\u1ea7y, nh\u1eefng \u00f4ng ch\u1ee7 hay qu\u00e1t th\u00e1o c\u0169ng nh\u01b0 nh\u1eefng \u00f4ng ch\u1ed3ng b\u00e0 v\u1ee3 hay \u0111ay nghi\u1ebfn \u0111\u1ec1u c\u1ea7n hi\u1ec3u r\u00f5 \u0111i\u1ec1u n\u00e0y. V\u00e0 \u0111\u00e2y l\u00e0 nh\u1eefng l\u1eddi Lincoln \u0111\u00e3 n\u00f3i tr\u00ean m\u1ed9t tr\u0103m n\u0103m tr\u01b0\u1edbc: \u201cC\u00f3 m\u1ed9t c\u00e2u ch\u00e2m ng\u00f4n c\u1ed5 vi\u1ebft r\u1eb1ng \u2018M\u1ed9t gi\u1ecdt m\u1eadt ng\u1ecdt b\u1eaft \u0111\u01b0\u1ee3c nhi\u1ec1u ru\u1ed3i h\u01a1n m\u1ed9t th\u00f9ng n\u01b0\u1edbc \u0111\u1eafng\u2019. N\u1ebfu mu\u1ed1n ng\u01b0\u1eddi n\u00e0o \u0111\u00f3 thu\u1eadn theo \u00fd m\u00ecnh th\u00ec tr\u01b0\u1edbc h\u1ebft b\u1ea1n ph\u1ea3i ch\u1ee9ng t\u1ecf r\u1eb1ng b\u1ea1n l\u00e0 ng\u01b0\u1eddi b\u1ea1n ch\u00e2n th\u00e0nh c\u1ee7a anh ta. M\u1eadt ng\u1ecdt trong t\u00ecnh c\u1ea3m s\u1ebd chi\u1ebfm \u0111\u01b0\u1ee3c tr\u00e1i tim v\u00e0 l\u00e0 con \u0111\u01b0\u1eddng th\u00eanh thang d\u1eabn \u0111\u1ebfn l\u00fd tr\u00ed con ng\u01b0\u1eddi\u201d. Khi 2.500 nh\u00e2n vi\u00ean c\u00f4ng ty White Motor \u0111\u00ecnh c\u00f4ng \u0111\u00f2i t\u0103ng l\u01b0\u01a1ng, Robert F. Black, l\u00fac \u0111\u00f3 l\u00e0 ch\u1ee7 t\u1ecbch c\u00f4ng ty, kh\u00f4ng h\u1ec1 m\u1ea5t b\u00ecnh t\u0129nh. \u00d4ng kh\u00f4ng k\u1ebft \u00e1n hay \u0111e d\u1ecda, ng\u01b0\u1ee3c l\u1ea1i c\u00f2n khen h\u1ecd v\u1ec1 vi\u1ec7c \u201c\u0111\u1ea5u tranh \u00f4n h\u00f2a\u201d tr\u00ean c\u00e1c b\u00e1o ch\u00ed \u1edf Cleveland. Th\u1ea5y nh\u1eefng ng\u01b0\u1eddi \u0111\u00ecnh c\u00f4ng kh\u00f4ng c\u00f3 vi\u1ec7c g\u00ec l\u00e0m, \u00f4ng mua cho h\u1ecd hai t\u00e1 g\u1eady \u0111\u00e1nh b\u00f3ng ch\u00e0y v\u00e0 g\u0103ng tay \u0111\u1ec3 h\u1ecd ch\u01a1i b\u00f3ng tr\u00ean 198"]