PTT Manual 2019 (E-Book)

Picture 5.32 Canopy & dispenser islands, PTT COMPACT Model Picture 5.33 Highway sign and Picture 5.34 Product name sign, PTT COMPACT Model price sign, PTT COMPACT Model 51

SERVICE STATION STANDARD Picture 5.35 Entrance – Exit Sign (A sign), PTT COMPACT Model Picture 5.36 Rail Guard, PTT COMPACT Model Picture 5.37 Cashier Booth, PTT COMPACT Model 52

Picture 5.38 Retail business building, PTT COMPACT Model Picture 5.39 Toilet design, PTT COMPACT Model 53

SERVICE STATION STANDARD 5.1.3 Standard Image of PTT Service Station 5.1.3.1 Forecourt Pavement The forecourt pavement is a 20-inch thick reinforced concrete slab. The forecourt level should be higher than the main entry road with appropriate elevation. Normally, the forecourt level around the dispensers is the highest point of the station ground level. It then slopes down toward outer areas, allowing water run-off to flow into the surrounding drainage. The forecourt pavement must be in good condition, has Picture 5.40 Cashier Booth, PTT COMPACT Model no cracks and has traffic lane painted according to PTT standards. It must be clean, dust-free and without oil stains. 5.1.3.2 Highway Sign PTT standard requires one Highway Sign in each PTT STATION©. It must be made of the standardized decorative materials with prescribed colors, currently available with the height of 12, 18, 21 and 24 meters. The selection of the differing sizes must be based on the site’s suitability, frontal width of the station and competitive situation in the area. The sign’s location will be at the front of the service station near either the entrance or the exit road, closer to the sidewall of the station in order to create awareness and to attract the customers. The sign must be clean, in good working condition and has no fading colors. Inspection of the structural strength of the Highway Sign must be performed every year. 5.1.3.3 Entrance/Exit The entrance/exit roads are made of reinforced concrete with suitable slope, which smoothly paved to connect with the forecourt pavement. The concrete floor must be in good condition, has no cracks, obstacles and garbage, in order to allow Convenience and easy ingress and egress of the vehicles. PTT standards require one entrance sign and one exit sign in each station, with blinking solar cell-operated LED bulbs. The signs must be clean, in good condition and Picture 5.41 Highway sign receive regular maintenance. Picture 5.42 Entrance Exit Sign (A SIgn) 54

5.1.3.4 Price Sign PTT standards require each PTT STATION© to have one price sign pairing with one highway sign of any size. The location of the Price Sign is in the garden area in toward the front of the station to clearly show fuel prices to the customers. The price sign must be clean, in good condition and receives regular maintenance. 5.1.3.5 Price Sign with PTT LOGO (8 meter) When the highway sign cannot be installed at the service station, the 8-meter Price Sign with PTT Logo shall be used instead. The location of this Price Sign is at the front part of the station to allow customers to see it clearly. This 8-meter sign must be clean, in good condition and receives regular maintenance. 5.1.3.6 Retail Business Logo Signs These Logo signs advertise the Co-Brand retailers such as Café Amazon, 7-Eleven, Jiffy and Jiffy Kitchen, to inform the customers of their presence in the station. The Logo signs are to be attached onto the Highway Sign and must comply with PTT standards. Other unauthorized retail business signs in front of the service station is prohibited. The signs must be clean, in good condition and receives regular maintenance. 5.1.3.7 Other retail business signs These signs represent other retailers, namely automotive, food, banking and other sectors and must comply with PTT standards. The signs must not obstruct the view of the station’s and of other signs. They must be clean, in good conditions and receive regular maintenance. Picture 5.43 Price sign Picture 5.44 Price sign with Picture 5.45 Retail business Retail Logo (8 meter) logo on Highway Sign 55

SERVICE STATION STANDARD 5.1.3.8 Retail Business Building The business building is generally made of reinforced concrete structure and decorative exterior materials. It must be constructed according to PTT’s standard design. The building must be consistently inspected, repaired and maintained to stay clean and in good conditions at all time. 5.1.3.9 Canopy & Dispenser islands The dispensers and associated decorative signages / materials are consistent with PTT standards. They must be clean and tidy. Regular maintenance must be performed. 5.1.3.10 Column Claddings & Spreaders The column claddings, spreaders, and decorative materials are consistent with PTT standards. They must be clean and tidy. Regular maintenance is required. Picture 5.46 Retail business Building Picture 5.47 Canopy & dispenser islands Picture 5.48 Column Claddings & Spreaders 56

5.1.3.11 สวนหยอ่ ม สวนหย่อมในบรเิ วณสถานบี รกิ ารฯ ช่วยเพิ่มพื้นท่สี เี ขยี ว และสร้างความรม่ รนื่ ใหแ้ กส่ ถาน ี การจัดสวนหย่อมต้องสร้างความกลมกลืนและต่อเนื่อง ต�าแหน่งของต้นไม้เหมาะสมต่อการ ใชง้ าน5 แ.1ล.ะ3ต.1อ้ 1งไLมaส่ nง่ dผลscกaระpทinบgตอ่&กGารaดrา�dเeนnนิ iธnรุ gกจิ ภายในสถานบี รกิ ารฯ ไมย้ นื ตน้ ใหร้ ม่ เงาทใี่ ช้ ต้องเปL็นaไnมd้โsตcเรa็วp eแตa่ตn้อdงไมg่มaีขrdนeาnดใหadญd่มาlกuจsนhnเกeินsไsป aแnลdะไมcr่คeวaรtปeลูกgไrวe้ใeกnล้บaรtิเmวณosถpังhนe�้าrมeัน to the service sใตta้ดtiินo nส. �าLหanรับdsไมca้พpุ่มinแgละdไeมs้คigลnุมmดินusตt้อtงaมkีคeวinาtมoทcนoทnาsนidตe่อraกtาioรnใชc้งoาmนp aตt้อibงiมlitีกyาaรnบd�ารcุงoรnักtiษnuาity. The locationsสมw่�าhเสeมreอ tไhมe่บดtrบeeังทsัศaนrียeภpาlพanขtอeงdสถmาuนsีบtรbิกeารcฯa rโeปfรu่งll yมsอeงlเeหc็นteภdา,พsรoวมaขsองnสoถtาtนoีบiรnิกteาrรfฯe re with bnbuuotsshibneeesstosชไmมoดั ou่ปเbpจsลieนtgอ่ rb aยสaetวใniหoนod้รnหfกtsdยh.อu่eTมryahแbmeลleดutrสูsektวeinยnsdงouาstมs.be Tเeปdhนp็ emlรyauะnmsเบtteuยีbdsบetnเnรoeยีofaบtfraรotsอ้hbtย-esg tไrurมuonม่cwdเtี iศenthษrggeขrsยoghะuea nตnddน้eyrไspaมteloเ้ ขvrreยีaienวgw neดiสูaotaดlfnkชthkiน่ืne.ตdTลs.heTอerดhvเesiวchลseriาuzs betsamtaiounnsdt. The garden must be well cared for, to look lush, fresh, beautiful and tidy. Picture 5.4ร9ูปLทa ่ีn5d.s4c9a สpiวnนgห&ยอ่Gมardening 57 57

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5.1.3.15 The front Japanese Flag (Right Side) The 40x110 cm. signage flag displaying symbol of to ilet for th5e.1.h3a.1n5d icธaงญp,ปี่ eนุ่ ldตeน้ rแlyรกaทndางpเขre้าg ซn้าaยnมt อื woman. The fag m ust be กcา� lหeนanด, ใหiเ้nปน็ gปoา้ oยdสญั cลoกั nษdณiti ์ oสnา� หรaบั nหdอ้ งiนsา้� คrนeพguกิ lาaรr ly well mคaนinชtaรiาn eหdญ.ิงมคี รรภ์ ขนาด 40 x 110 ซ.ม. สภาพของธงญีป่ นุ่ ต้องสะอาด ไมช่ า� รดุ มกี ารดูแล บา� รุงรักษาอย่างสมา่� เสมอ 5.1.3.16 The Last Japanese Flag (Left Side) a opbnrส odsง่ m tเrrสuoeรctgiมิ touกtnlhaาก5aerร.า�ll1yขAหaT.าc3wน-hยSt.ดeie1ตviใgl6่าilหtnง im4e้เธ .ปๆ0sงaT น็xญiใihnn1นปeป่ีt1สaา้th0ุ่นFยถineตโlาaeฆนc้นsgdษmeีบแ.mณrรร.vิกกาuicาท sseปรitาgฯรsงbnะ tเeขaaขชนgtcา้าiาoelส eดขnัมa ว.4พfnlIา0atนั,มs gixธnือp ์ 1 ogaก1sodิจ0iotvก i odeซรnr.รctมiมmos. neudssittionthnoe,t ต�าแหน่งการจัดวางต้องไม่บดบังป้ายทางเข้า-ออก (A-Sign) สภาพ ของธงญ5.ป่ี1.นุ่ 3ต.1อ้ 7งสFะrอoาnดt Jไมa่ชpา�aรnดุ e sมeีกาFรlดaแูgลs บา� รุงรกั ษา อย ่างสม่�าเสมTอh e 40x110-cm. flags are made with one-size- fit-all standard for use in all over the country. They are used Pictureรูป5.ท53ี่ 5T.h5e3f rธoงnญt J่ีปaนุ่paตn้นeแseรกFl aซgา้ (ยRมigอื ht Side) to advertis5e.1P.3T.1T7 pธrงoญduป่ี cุ่นtsดา้ aนtหaนn้าyสถpoานinี t in time, according to iiPsnTdเ นrพTeiโc่ือgยamuโบt ฆelaาadษrยrklณiyทกne�าาtาwPiหปnงeTกgนรlTlาะ-ดpmรชsใoตtาหaalลiสi้cเnnาัปมydtด.aพ็นaทiTัrนมnd่ีh eธาsปedต์ผ.yต.รลTทฐิaตhา.reภ eนyัณกแpm�าฑบlหau์ บนcsปเetดดตdbใียทeนaว.แi tกnตทันcg่ลุกeทoะrช่ัวotชaนปd่iวิดnรcง ะoเsตวเnpทาลdaมศาict iionng,anads ขน าด 40 x 151.01 ซ.3.ม.1. 8(ขRนาaดilเดGียuวa) rโdดยกา� หนดระยะการจดั วาง ธง ญป่ี นุ่ ตามมTาhตeรฐrาaนil ปgตuทa.r dทsงั้ นa ้ี สreภาinพsขtaอlงleธงdญaป่ี tนุ่ thตeอ้ งfสroะnอtาดa nd rear ofไมth่ชeา� รdดุ is pมeกี nารsดerูแลis lบaา�nรdุงsร,กั aษcาcอoยrา่dงinสgม่า� toเสPมอTT standards. The rail must be in good working condition. 5.1.3.18 กนั ชนรถ (BARRIER) กันชนรถใหต้ ิดตง้ั บรเิ วณดา้ นหน้า–หลัง เกาะจ่ายทกุ เกาะตามมาตรฐานท ี่ ปตท. กา� หนด โดยสภาพกนั ชนรถตอ้ งอยู่ ในสภาพสมบรู ณ์ไมช่ า� รดุ Pรicูปtทuี ่r5e.55.45 4ธFงญroปี่ntนุ่ Jดaา้ pนaหnนesา้ eสถFlาaนgี s รูปท ่ี 5.55 กันชนรถ Picture 5.55 Rail Guard 59

OS SERVICE STATION STANDARD Pictuรreปู ท5.ี ่556.5C6a sตhู้คieลrุมB PoOotSh ตามมาตรฐานที่ ปตท. ก�าหนด Picรtปูurทeี ่ 55..5577 Pตr้โู oชdวuห์ cรt อืdชis้นั pวlaาyงผcaลbิตiภneัณt ฑ์ มSบ รสเิ ะวอณาแดท ไน่ มจช่ า่ า�ย รนดุ า�้ มกนั าเรชตอ้ื ดิ เพปา้ล5Tยงิ . h1e.3c.1a9shCiearsbhoieorthBiosoftahbricated according to PTT Pictureรูป5ท.5 ี่ 85.W58in dทsีเ่ ชhiด็ eกldระwจipกeพrร&อ้ มtrถaังsขhยbะin นยหาตคส่ดู เ็นิดวปงู ขรจอต็นตอาย้อตดิกงู่บงพพใ้อจนหน้ืนงัด้เตตลัปกวู้คิาดางน็ นลงาตรอนุคม้ัะtitmsmnงsุปhhอท tอเoaบuueeกนPี่ปุntปnssียรกOeฏwกpottdณบรeSิuบbaรibbตีเnd์น msรณrัeตeมdedจียtั้นิงrาpo์dsไcะบruใากขตห ไฟewl,หตนcมeรaกi้อดิรmsฟsit้อ้อ้aอ่ใบnวnือคตlนaยยo้nาา่งdtดพoวงั้ hnaู ่v,อาfบ้นืeieddiมnยncังลddsใู่ใทavoา5ตน.ดigttisaันศre.ูi้ค ตoIo1hlfน wๆลlา�oon.ieสe3aีแย ุมdndภrทn.หoภt 1owาtf่ีตPabนา9hiพno้คูพOtoงP่t ehตs ทroลaกSTตketคู้tเมุี่nfa าTihหคู้onล เรlclrลaมปgุมPaมmseapุมา็นO ttอcscรiaะupP oไoงShoปูPสnsrปOnเu oinOtdมทหeตคSrpdaoบbrt่ ี็นSา ว.ri5rfetรมสi fขรdia.lEoเิa5ะตมoอวtnnxneeอ6oดิาณงe.pqตาr พใap.eแตiหPดuรrนtolทeูค้T ฐ้เelioypัปกsdไน่ลาhcsmมiงน็นttจetมุairาe่ชooรา่eทri นcr�าrrPะcยnnี่ aaรทadเนOttปnบดุla,osiี่ปา้�sSตg ียderhiมฏptnกeทบjqiนัaelิบdาmau.เc เprรร,ัตyiชeuกpoตยี ebิงsอื้ nsm�าsบิดาdooเtหttพปนรeoeoboนa้อา้ลใntrnehnนssดยยงิt placed ouตtsู้คidลeุมd PanOgSe rปz้าoยnขe้อ, คwวhาicมhทi่ีตsิดaอtยthู่บeนlตeู้คveลlุมm PoOreSt hจaะnต5้อ0ง ชหตวั้นณน็ภวไัณแดาทอ้ฑงน่ ผย์เจปา่ลา่งิต็นยชภไนดั ปณั าเ�้ จตมc c ฑนmoานั ์ มnเส.ช sมภ aอื้iาsาbเตtพพoeรสvลnฐeะงิt5นไนาหอม0อwอcนาร่ หoกกiทเด5Tอืtnซเมเh. หี่hหc1นดeนrนP.ตอe3อืือTเิ t.ามพpe2จTยตrน้ื0าfุo รlsกทoPdฉขtทอี่aouีกrึ้นี่ นัnrocข.ไปdตtdปาตaรuดาdทrcd ยi.sts ห โpDกดาal�าaยiกnsหyอจdpนย�าlส่ดูsacเปงูh ayจตob็นCาu้อiตnกalงdeพ้อจbtน้ืงัดsibnตลวeeิาดาoนtiงตnrอค้ัsงุปออtsaกนhุปlรกleeกณรldvรตี ์นeณมosั้นาn์ไใกฟหatกhฟ้อrวeeย้าา่ ู ่ ในตู้โชว์ ควรจัดiPosใrrlหdaoe้เndปrdu.็นcTรothsะreเ oบosnียnhบdet ilhsvepelsaต5fyo.ู้mโ1ชr.seuว3hcs์ห.o2otรu0ubือรl redตtปูชcูโ้้ันทbfชlleoeวี ่ ว5aาoห์.anงr5rรผ,7rtอื ลaio nชติnตgั้นgโู้aภชoeวlัณlวoodา์หฑdwงpผร์เwrปอืลmooชติ็นparัน้ภekไxปiวrัณinlmyาตgฑงาuaผc์ มmnoลมdnิตาvdภiตinistณัรiiogฐbฑnoาil.i์นotydท. ่ี บจนขรก ยเิไพวะมณ รจช่ ้อะา�เกมรตาุดอถ้ ะ งังจเขปา่ ยนย็ ะทm w ไปกุiutตเhsก าtมาPbะมT e ามTตcสี รlไปพเseภรมฐtตนื้aยีaาา่ชทลnบพนn5T�า.า,dร.รh 1กนi้อุดaen.า� ยr 3ตหSgdก.า� 2oนsqาแ1ouดรหadeจ Sคnนeัดcdวqง่gวoรสueาanตาeeงrdมดิ ผeehiตาtลgioรpงั้oิตeถlอldnaภeมยe,cัณอบู่rHreseงรฑdoเaเิaห์ใวldnodนณน็ ydneตไแtrดู้โtoarทชอ้&alน่วulยs์ spจThา่ คeา่uงrbวaยชmaiรsนnดั npจhsาเ้� dจัดมaiBนsใnนั rหl eioaเสn้เชtnภปcอ้ืodoา็นเvsnพพรe.sสะลriTsfะเงิ iบhtlหอeleียeารndบyดอื t อจลา่งาเยนป ไ็นมไก่ ปดี ตขาวมามงกา ws ตาtiรaรthจnฐ ราdtาrนaaจrทsรd่ี h .สปท ส.ภIตะt ี่ ปาอทiพ5Tตsา.. hทด1pe. . lพ3กa5ทf.รcา� o2.้อเี่หe1r2ชมdeน.ด็ 3Fcใดกชo.oo2 รโ้งnur1ะดาerจ นยttcทhกต obe่เีขพดิชeuยรตpด็nrะอ้ งั้utกcไมอmมhBรถยะ่ลepงับู่ sจ้นขnรeกi ยcsเิไtพวะมhlaณ iรจช่snอ้ ะ�าเdกมcรตาดุoอถ้wะn งงั iจเstขปhา่ iยsนย็oะtทuไeปtกุnตtเoกาbwมาsะมitt rhามuตสีcรPภtฐiTnาาTgพน the forecourt traffic. It mustรูปbeที ่c5le.5a8n ทaีเ่nชd็ดiกnรgะoจoกdพcรo้อnมdถiงัtiขoยn.ะ 5.1.3.22 เกา้ อี้หน้าลาน เก้าอี้หน้าลาน จะต้องเป็นไปตามมาตรฐานท่ี ปตท. กา� หนด โดยตงั้ อยบู่ รเิ วณเกาะจา่ ย ไมก่ ดี ขวางการจราจร สภาพ สะอาด ไม่ชา� รดุ าอห้ี น้าลาน Picture 5.59 Forecourt Bench 60 60 รูปที ่ 5.59 เก้าอี้หน้าลาน

5.1.3.23 Dry Chemical Fire Extinguisher A dry chemical fire extinguisher should have a minimum of 6.8 kg (15 pounds) in weight, with an extinguishing effectiveness of at least 3A 40B rating, according to the Fire Safety Standards of the Engineering Institute of Thailand Under H.M. The King’s Patronage. They must be placed near the dispensers and is Conveniencely handy. It must be in good working condition at all time. They must be inspected on a monthly basis with an inspection tag displayed or attached to the tank. Fire extinguishers are required to be available at every dispensers, as per PTT standards, or not less than in ratio stipulated by law: - Two tanks for one to four dispensers - Three tanks for five to eight dispensers - If there are more than eight dispensers, an additional one tank is required for every three more dispensers - All extinguishers must be in good working order, ready to use at all time. Note: The PTT standards require one extinguisher for every dispenser. Inspection record tags must be attached to all extinguishers. 5.1.3.24 Safety Sign The safety sign is in consistent with PTT standards. Showing clearly written words and symbols, they can be found on all dispensers. The sign must be clean and in good condition. 5.1.3.25 Forecourt Sand box The Sand box is consistent with PTT standards as first stage measure to deal with emergency. The box is placed near the dispenser island and must be clean, in good condition and ready to use. Picture 5.61 Safety sign Picture 5.60 Dry chemical fire Picture 5.62 Forecourt sand box extinguisher 61

SERVICE STATION STANDARD 5.1.3.26 Assembly Point Sign The sign is consistent with PTT standards and must be installed at a designated location in the station. It must be in good condition and has the following details: • Aluminum plate 2 mm. thick • Reflectorized green sticker • Reflectorized white sticker for alphabets Alphabet size: จดุ รวมพล (Local language) - 5.2 cm. high ASSEMBLY POINT – 3.5 cm. Important telephone numbers – 2.5 cm. • Steel tubular poles @ 3.0 inches diameter, painted with silver-colored paint. Picture 5.63 Assembly Point Sign 62

5.1.3.27 Automatic Tire Inflator (ATI) The instrument must be consistent with PTT standard design. The ATI must be securely installed on the concrete base. It is not faulty and in good condition. The ATI is subject to a monthly inspection of electrical system and grounding wire. 5.1.3.28 Air Compressor Picture 5.64 Automatic Tire Inflator The compressor must be in good condition, not Picture 5.65 Air Compressor Picture 5.66 Trash Bins of faulty and is subject to a monthly inspection. 50-, 60- and 240-Ltr Capacity 5.1.3.29 Trash Bins of 50, 60 and 240-liter Capacity The bins are in consistent with PTT standards, must be in good condition, not faulty and not overfilled with trash. Note: • Around the Station : Use the 50- and 60-liter bins as shown in the photos only. • At Pump islands : Use the Squeegee/Trash bin set or trash bin with sand box consistent with PTT standards only 5.1.3.30 Electrical & Lighting System The exterior and interior electrical system must have specifications consistent with the newly amended national electrical installation standards and ministerial regulation on electrical system and lightning prevention system for fuel service station. The service station’s perimeter lighting system must provide adequate luminance to comply with a ministerial regulation determining the standards on administration and management of safety, occupational hygiene and workplace environment in relation to heat, lighting and noise. The electrical system is subject to yearly inspection, repair and maintenance. The electrical system must conform to Shop and As-Built Drawings to facilitate future adjustments, replacements or maintenance to deliver customer’s convenience and safety. Picture 5.67 Lighting & luminance at dispenser islands and price signs 63

SERVICE STATION STANDARD 5.1.3.31 Water Supply System Materials, pipe sizes and measuring meters used in the Water supply system must conform to PTT standards on public sanitary for PTT service station. All aboveground, underground piping and fire wall-attached piping must be done in accordance with the plumbing plan to ensure of the ease of adjustments, replacements or maintenance in the future. 5.1.3.32 Wastewater Treatment System Wastewater from various activities at PTT service station and supplementary retail business must be treated, to achieve the acceptable level, before it is released into public drainage, to Picture 5.68 Wastewater treatment system Picture 5.69 Under- comply with Ministerial Regulations. The treatment system ground storage tank and Piping requires adequate maintenance consistent with PTT manual on service station’s effluent control to ensure it operates efficiently and continuously. 5.1.3.33 Underground Tank (UGT) & Piping - The double-walled Underground Tank (UGT) must pass the test under UL58 and UL1746 standard. The location of the UGT must be as stipulated in Ministerial Regulations: The Fuel Station, B.E.2552 - The pipes and related instruments must be made from the materials specified in Ministerial Regulations: The Fuel Station, B.E.2552 - Inspection of the UGT and its piping system must be performed on the 10th year of its use, covering the tank’s physical strength, pipelines and related instruments to determine whether they are still in good condition and can function safely as stipulated in Ministerial Regulations: The Fuel Station, B.E.2552 - Each UGT and all its compartments must have vapor vent pipes. 64

5.1.3.34 Fuel Dispensers classified by type 1. Suction type dispenser has both motor & pump included in its unit casing. 2. Submersible Turbine Pump (STP), has only a flow meter in its unit casing, while the motor and submersible pump are placed in the UGT. Suction Type Fuel Dispenser STP Fuel Dispenser Filter Air Separator Meter Filter Meter Motor Fuel Pipe Pump Fuel Pipe Picture 5.70 Fuel Dispensers classified by type 5.1.3.35 Dispensers classified by brand Currently PTT STATION© have three brands of fuel dispensers as follows: 1. GILBARCO of which four models are in use 1) Advantage/USA 2) Advantage/China 3) Encore 500 and 500s (used with Vapor Recovery Stage III) 4) New Advantage/China 2. TATSUNO of which three models are in use 1) NEW SUNNY EX 2) CR SUNNY 3) NEO SUNNY 3. WAYNE of which two models are in use 1) Global Vista 2) Helix 500 65

SERVICE STATION STANDARD 5.1.1.1 Automatic Tank Gauging (ATG) ATG system is a computer work and apparatus system with control equipment connected to the dispensers to manage the operation of the service station. The main work system consists of fully functional Back Office, POS Office and Automatic Tank Gauging apparatus. Picture 5.71 A staff operates Automatic Tank Gauging system 5.1.3.37 Closed-Circuit-Television (CCTV) The CCTV system must be of a high-resolution model with at least 30-day data storage capacity, to record activities in and around the dispenser islands, entrance and exit of the stations and other areas as necessary. The recorded footage enables viewing of the recorded past incidents or accidents, or they can be used for future reference. The screens installed in the back office must clearly show the moving pictures. Infrared cameras are recommended as they can capture in low light or dark environment. Cameras installed outside the building must be waterproof. Inspection of CCTV must be done regularly. Picture 5.72 Closed circuit televisions 5.1.3.38 Standardized staff quarters Located behind the office, the standard staff building has a 3x4 meter rest area for staff to have meals and rest, according to hygienic standards as well as providing a well- organized storage of their personal belongings. 66

5.2 Oil transportation management Standard 5.2.1 Delivery inspection & acceptance at PTT Service Station 5.2.1.1 Receiving Procedures from oil tank truck 1. Truck arrives on time, carries no passengers, driver shows courtesy, 2. Check delivery documents, 3. Measure the opening inventory, 4. Inspect conditions and serial numbers of the seals, 5. Cutting the seal wires, 6. Open bottom emergency valve, 7. Check products level, 8. Drain Sample Products, 9. Test products quality, 10. Connect vapor recovery hose, 11. Connect discharging hoses to fill pipes, 12. Monitor product discharging at all time, 13. Shake the truck & drain any remaining products, 14. Check for remaining products in the compartment, 15. Compute the receiving quantity to compare with before-after inventory, 16. Safekeeping the equipment & cleaning unloading area, 17. Sign off the delivery documents to accept the products. 67

SERVICE STATION STANDARD 5.2.1.1 Product receiving procedures from Tank Truck Table 5.1 Product checking on Tank Truck Checklist Problems Actions 1) Examine the delivery document, tax invoice or Incorrect Information Rejecting the delivery & contact oil waybill or bill of lading for the following details: depot Unusually long travel - Destination time Pay extra attention to seals inspection - License plate Loose seal, defective Rejecting the delivery & contact oil - Product type Water found terminal - Product Quantity Rejecting the delivery & contact oil - Seal Serial numbers terminal - Oil terminal’s departure time Request driver to top up the 2) Travel time from Oil terminal to service station compartment Rejecting the delivery & contact oil 3) Seal inspection (wire must be inserted through terminal every valves hatches) 4) Checking suspected water in fuel truck Rejecting the delivery & contact oil depot 5) Checking Product quantity (level) Below gauge marker 6) Check Product colors according to product Incorrect color Errors above 0.5 specifications (Thailand) (1) Gasoline95 Yellow (2) Gasohol95 Orange (3) Gasohol91 Green (4) Gasohol E20 Brown (5) Gasohol E85 Purple (6) Premium diesel Yellow (7) Diesel Yellow 7) Compute API numbers compare with the value in the delivery documents 68

Products Unload for Oil Ta @PTT ST

ding Procedures Tank Truck Unloading Procedures ank Truck @PTT STATION © TATION © www.pttor.com

Fuels Transportation Management Standard Truck arrives on time Inspect Documents Measure Opening Inventory Inspect the Seals Cut the Seals Courteous service In Storage Tanks No unauthorized passengers -Use wire-cutting -Park on flat horizontal ground, -Verify the details of the delivery, prod- -Check that the receiving tank is ready. Measure -Verify that the serial numbers of the Keep the seals f put traffic cones, block the wheels, uct types and location’ the inventory level. seals are the same as in the Do not pull the s prepare fire extinguishers, connect -Check depot departure time and -Compute to make sure that final volume will not documents. grounding rod. arrival time. exceed 90% of the total tank capacity. -Seals and wires must be intact, before cutting them. Connect Returned Vapor Connect Product Hose Monitor the Transfer Shake the Truck Inspect each Hose By Type Continuously Drain Remaining Fuels Compartment In the pipe Truck driver and -Connect returned vapor hose first, -Connect the delivery hose to the inside the compa before start the unloading. respective receiving manifolds. -Customer or his authorized representative, -Truck driver moves the truck back no amount of pro -Connect the hose from the truck -Double check the correct connection together with the truck driver, double check the and forth with sudden brake truck. first, then the returned vapor before opening the valve. correct connection before gradually opening the movement, to “shake” the truck to manifold second. valve. remove the remaining products in the -They must monitor the transfer at all time. compartment down to the pipe. -Customer open vale to collect remaining products that come out.

@ PTT STATION© Open bottom Check product level Drain sample products Quality Test emergency valves g plier to cut the seals. -Always open guard bar before opening the -Product level must be above the -Drain first few liters from each -API reading must be within +/- 0.5 for reference. bottom emergency valves. surface of the big gauge mark compartment to check for color and point. seal or wires. contamination. CAUTION Measure Closing Inventory Cleaning Up the Sign Accepting Delivery Make comparison Operations area 1. Follow safety rules strictly, avoiding heat source and sparks. d customer jointly inspect Measure the closing inventory in UGT and Keep all the equipment and clean Customer affixes his signature in the artments to make sure compute the difference between inventory the area from oil spill or mud / dirt. delivery receipts. 2. For night time delivery, explo oducts remain in the before and after the unloading, to compare Maintain proper housekeeping and The customer’s copy will be given to sion-proof flashlight must be used. with the quantity in the delivery document. dispose the waste according to QSHE the customer. The rests of the copies standard. will be retained by the truck driver. 3. Regularly check product inventory in the tanks both before and after unloading. 4. Before cutting the seals, ensure that the seals serial numbers are the same as on the delivery documents, and the seals are intact. 5. Before unloading the products, make sure that the Tank ullage can accom modate all the delivered volume. 6. Make sure to use water-finding paste to check for water contamination both in the UGTs and in the truck compart ments. 7. If API reading differs more than +/-0.5 point, please contact the issuing depot immediately. 8. Complete all procedures before connecting the hoses. 9. Measure the closing inventory of the UGT for comparison only. The final selling/delivered volume is based on delivery documents.

5.2.1.3 Measuring of remaining inventory and check for water inside the Underground Tank (UGT) To calculate the ullage of the UGT’s, follow these instructions: 1) Open the cap of gauging pipe (dip stick) of the UGT to examine fuel quantity (verify product type by visually checking the underside of the cap), 2) Pull the tank’s gauging rod (dipstick) to measure inventory by reading the product mark on the stick, 3) Wipe the stick clean off the wet mark around the level estimated to be the level of remaining inventory in the tank, 4) Apply Product Finding chemical paste on the dip stick around the identified level, covering a length of between 10-15 cm. , 5) Slowly lower the stick inside the UGT (dropping with full force repeatedly can damage the dip stick and puncture the tank), 6) Release the stick and leave it for roughly 10 seconds before retrieving to check the wet mark which appears in dark cut-off color at the product level marking, 7) Record the reading at the level marking (each mark indicates 200 liters of fuel) and calculate an approximate quantity of the free capacity (ullage) that can accommodate the new products, in order to prevent an overflow (record the readings and consult the inventory calibration table of the UGT to determine its ullage), 8) To determine the quantity of water contamination, follow the procedures in section 5.2.1.7, 9) If the station has automation system, compare the readings from the system with the manual calculations. PTT Fuel Color Standards (1) Gasoline 95 Yellow (5) Gasohol E85 Purple (2) Gasohol95 Orange (6) Premium diesel Yellow (3) Gasohol91 Green (7) Diesel Yellow (4) Gasohol E20 Brown Picture 5.73 Standard of Product colors in Thailand 71

SERVICE STATION STANDARD 5.2.1.4 API Specific Gravity measurement Measuring API gravity of Gasoline should be performed prior to that of the Diesel. Follow the instructions below: 1) Fill the 750CC sampling bottles with the product samples from the discharge valve of every compartment of the truck, 2) Place each labelled sampling bottle directly at the discharged valve of the corresponding product types, 3) Pour some sample into the graduated cylinder, shake well to rinse off the previous oil residue , 4) Fill the graduated cylinder with the desired sample up to about ¾ of its capacity. Make sure to avoid creating air bubbles, 5) Place the cylinder on a flat surface in a concealed room, 6) Put the thermometer into the cylinder – avoid any contact between them. Hang it in a stable temperature room, 7) Slowly put a hydrometer in the same cylinder – avoid any impact with the cylinder wall. Release the hydrometer to float in the liquid, avoid any contact with the cylinder wall, 8) Reading the API gravity value on the hydrometer markings, keeping eye level at the same level as the oil’s bottom curve surface. Record the reading (allowing one decimal place), 9) Read the oil temperature on the thermometer at eye level when it is submersible at the same depth as the hydrometer to the fine details of 0.5 Fahrenheit decimal, and then record the reading, 10) Use the API gravity and temperature reading to determine the API reading by using API conversion table. Record the converted value. Then record the API gravity value at 60 Fahrenheit in API Gravity Form, 11) Compare the number with API gravity from 10) to the value indicated in the delivery document. The acceptable variance must be no greater than ±0.5 degree API. If the difference is more than that, contact the station manager immediately, 12) Follow the same procedure in measuring API gravity of other product samples 13) Transfer the used samples to the corresponding UGTs. Picture 5.74 Measuring Picture 5.75 Reading of the API Specific Gravity API Specific Gravity value on the Hydro Meter 72

5.2.1.5 Discharging / Delivery Unloading procedures The service station’s receiver must be properly trained on product receiving procedures. He must supervise the product unloading according to the following steps: 1) Ready two (2) fire extinguishers at the unloading area – one unit from the station and the other one from the truck, 2) Attach the static grounding wire from the truck to the grounding terminal, 3) Attach vapor recovery hose to the valves if the station is equipped with vapor recovery system, 4) Unloading products according to the following order prescribed by the Department of Energy’s instructions to prevent contamination (1) Gasoline 95 (2) Gasohol 95 (3) Gasohol 91 (4) Gasohol E20 (5) Gasohol E85 (6) Premium diesel (7) Diesel 5) The truck driver connects the discharging hoses to the correct fill pipes of the corresponding UGT’s. The receiver must ascertain that the connections are correct and secured to prevent discharging of wrong product or to a wrong UGT, which may cause an overflow, which can be dangerous and can cause environmental damages. 6) The receiver performs ‘Point & Tell’ gesture to read out words on the labels posted at the fill pipes platform, 7) The driver opens discharge valves of specific product while other valves remain closed. He will allow the completion of the discharge of one type of product before connecting the hose to the next product compartment according to the prescribed order, under the receiver close super- vision, 8) Once discharging hoses are securely connected and valves opened, the receiver inspect the reduction of the product level in every compartment. If the product level in other compart- ments also descend, he must order the stoppage of discharging immediately. 9) The receiver inspects from the top of the tank truck, to ensure that the compartment is thoroughly emptied. He shall then close the valve. He then repeats the procedure from opening a valve of next product, until all the products are unloaded, 10) After completing the unloading, measure the inventory in the UGT again, to compute the delivered quantity of product in that tank, and compare it with the figure shown on the delivery document. If the station is equipped with automation system, receiving quantity can be retrieved to compare with the computation derived from manual procedures made by the dipstick. If any discrepancy is found, the receiver must promptly report the matter to the station manager who will collaborate with the oil terminal or sales representative to take appropriate action, 11) The driver removes the discharging hoses and uses a container to receive any remaining products that still may be flowing out from the valve, and closes the discharging valves. He then disconnects the vapor hose, returns discharging equipment to the truck and disconnects the grounding wire from the truck, 12) The truck driver must drives back and forth and applyies sudden brake motion (Shaking the Truck), for a few time. He shall then open the discharging valves and use a PTT-approved container to collect remaining products and then close the valves. The collected products shall be transferred into the corresponding UGTs, 13) The receiver signs to acknowledge receipt of the delivery, filling in date, month and year in the waybill and keep the “For Customer” section for reference. The rest is returned to the truck driver to keep as consignment delivery evidence, 14) If there are mistakes or some procedures have not been followed as mentioned above, the receiver must reports the incidents to the station manager. 73

SERVICE STATION STANDARD Precautions - Use a pincer to cut the seals - Lift the truck’s all discharging valve levers - When inspecting the quantity, the fuel must touches the level gauge marker, - Seal numbers must match the serial numbers of the seals contained on the waybill and seal wire must be properly inserted through the sealing ring hole, - Check that all fuels are delivered, and the tank is empty before signing the waybill, - Ready the fire extinguishers neraby, place the warning sign “Danger-Inflammable Fuel-Keep Away” at the unloading area before starting the unloading procedures, - If fuel delivery takes place at night, use only Explosion Proof flashlights and follow unloading procedures , - Avoid unloading during rain, - The delivery receiver must wear complete PPE. 5.2.1.6 Wrong product unloading. 5.2.1.6.1 For Dealer-operated Station: - Suspend filling service at the dispenser that is connected to the UGT in question, - If PTT delivers the products on Cash on Delivery (COD) basis, the station manager must contact the oil terminal manager, - IftheStationownerpicksupanddelivershisownproducts,thestationmanagermust contact PTT Area Manager, - The oil terminal manager or PTT Area Manager work with involved parties to investigate the cause and find solutions. 5.2.1.6.2 For PTT-operated station: - The station manager must take the following actions; 1) Contact PTT Oil terminal manager to receive the fuel in question back to the terminal, 2) Contact transport department to pump back the products, 3) Contact service station maintenance department to supervise the pumping-back process, 4) Contact sales order management department to request for the delivery of the new product, 5) Contact Quality Control (QC) department following completion of delivery of new product, to conduct quality inspection prior to selling it to customers. - Following coordination with responsible departments, the station manager must take the following actions: 1) Report the delivery of wrong product unloading incident through the chain of command, 2) After the completion of unloading, accomplish the forms and documents (Product transfer form and temporary material requisition form) as required by the terminal operational officer, 3) Review any discrepancies from standard procedure to decide future remedial or preventive measures to avoid recurring incident considering factual causes 74

5.2.1.7 Checking water quantity in the UGT - Following suspicious situations (for example rains or flood), the station manager must promptly check water quantity in the UGT before business commences. In the morning before business hours and/or every shift before handing over, he must check water quantity in each UGT and record it in the UGT water quantity form, - Check water in the UGT using a dipstick: 1) Pull the dipstick from the UGT and clean the oil residue on the stick at roughly 10 cm. in length from its bottom end. Use cloth to clean water at the opening cap of the dipstick cover. 2) Slowly apply water finding paste onto the stick’s bottom end which has just been cleaned 3) Lower the stick already applied with paste down the tank, making certain that it is close to the bottom, then release the grip and leave it for 5-10 seconds 4) Pull the stick to check any changes in color - If there is water inside the tank, the color of water finding paste will change from yellow to red. For gasohol, pay attention to the connecting patch between the paste that will change from brown to red if there is water, - For a service station with the Automatic Tank Gauging (ATG), when the system detects water, perform the water checking using the dipstick as mentioned above. Note: The service stations that sell gasohol, the specific type of water finding paste for Gasohol must be used. 5.2.1.8 Instructions when water is found inside the UGT 5.2.1.8.1 If you find water in the UGT under normal operations; Generally, a UGT has empty room that contains both air and water vapor and as they converge, it will cause water drops on the tank’s inner surface which willow downward and gather at the tank’s bottom. The water quantity is usually very small but over time, it will become greater.In this case, do the followings: - The station manager records the water quantity in a daily water quantity entry form, - Work with the contractor or use a pump to drain water out of the tank. Cautions - During water pumping, the working area is off limit to unauthorized persons. - Be careful not to create sparks or actions that can create sparks. - Store the fuel with water content in a safe place. - After water is drained from the fuel, take extra caution when transferring the fuel back to the tank. - The special type of water pump is allowed to be used to pump out water from the tank. 75

SERVICE STATION STANDARD 5.2.1.8.2 If water level is unusually rising in the UGT In this case, the water will appear suddenly, mostly during the Monsoon season and flooding in the STP sump or at the dipstick pit. When this happens, follow these instructions: 1) Suspend selling of product that has water contamination. 2) The station manager records water quantity in the daily entry form 3) For PTT-operated station, the manager must do the following; - Contact QC department to check fuel quality - Contact service station maintenance center to drain water a the probable cause(s) - Submit an incident report to his superior, stating the cause and solution guidelines to prevent a recurrence in the future 5.2.1.8.2 For Dealer-operated station, the manager must do the following; - Contact the Area Manager to work with QC department - Contact the service station maintenance center to drain water and find the probable cause(s) and preventive measures. 76

5.2.1.9 If Product in the UGT have substandard quality Table 5.2: Instructions when product in the UGT has substandard quality Procedures Actions PTT QC staff will inform of test results in case product quality is below standard Inform service Station Manager, Area Manager and QC department manager, Product is returned to oil terminal & new suspending selling of questionable product product is ordered QC inspection after remedial actions on Station manager and Area Manager substandard fuel product is taken coordinate with the oil terminal Consider possible causes of product failing Station manager and Area Manager quality standard manager Contact QC department manager to dispatch staff to check product quality. If approved, sales of product will resume Decide on remedial & preventive actions to avoid recurrence, considering possible causes of product failing quality standard Responsible parties - For PTT-operated stations - the service station manager - For Dealer-operated stations - the Area Manager 77

SERVICE STATION STAND- 5.2.1.10 Instruments & chemicals for the inspection/tests at service station Table 5.3: Instruments & Chemicals for the inspection/tests at service station Order Instruments Size Notes 1 Thermometer (F) #12F -5 to 215F Measuring product sample’s temperature 2 Hydrometer #4H 29-41 0 API For measuring diesel and 3 Hydrometer #5H 39-51 0 API biodiesel’s API 4 Hydrometer #6H 49-61 0 API 5 Hydrometer #7H 59-71 0 API For measuring gasoline and 6 500 mL cylinder gasohol’s API 500 mL 7 5 L prover tank As sample container for API 8 Pipette 5L measurement 9 50 cc For checking nozzle accuracy Water finding paste 3-year life shelf For checking nozzle accuracy 10 from first use For checking water quantity in Gasoline gauging paste 6-month life shelf fuel tank 11 from first use For checking fuel quantity in API Gravity conversion UGT table - Converting API Gravity at observed temperature to 60F 78

Recommendations on Instruments & Chemicals Safe keeping - The 5-liter prover calibration bucket should be kept in a box or container with cushioning ma- terial to prevent dent, which may make measuring error. - The Thermometer, hydrometer, cylinder and pipette should be kept in a cushioned briefcase to keep the instruments save from crack, damages or fading scale markings. - Storage of water finding paste and product gauging paste, which are used to detect water in the UGT and measuring product inventory, thus requiring process of inspection, receipt/storage and usage: 1) Inspection of the two type of pastes is done by checking the packaging to ensure they are new and have never been used before. 2) The water finding paste which passes inspection must have a working life of not more than three years and not more than six months for product gauging paste, starting from the first day of use. 3) The station manager or designated person must keep the pastes in a designated area, and they must have labels showing receipt date and expiry date. Picture 5.76 Thermometer and Hydrometer Safe Keeping 79

SERVICE STATION STANDARD 5.2.2 Forecourt customer services 5.2.2.1 Good service practices incorporate three steps as following: 1. Welcome customer with a wai and “Sawasdee” greetings Ask for permission to put “Don’t move your car” sign on the vehicle Get the customer’s order for fuel 2. Repeat customer’s order Fill up the car’s tank 3. Inform customer of the amount due, Wai and say, “Thank you” 1 - Cheerfully welcoming customer with a Wai and greeting by saying, “Sawasdee Krub/Sawasdee Ka” - Asking for permission to put “Don’t Move Your Car” sign on the hood - Getting customer’s order for fuel 2 - Repeat customer’s order - Put in Gasoline 3 - Informing fuel cost - Say Thank you 80

STEP 1 Actions Dialogue Description Key Service Points - Cheerfully welcoming - “Sawasdee Krub/ - Polite greetings & humility - A Thai Wai customer with a Wai and Sawasdee Ka” shows Thai courtesy - Cheerful greeting by saying, “Sawas- - a positive start of - Courtesy dee Krub/Sawasdee Ka” conversation prior to - Enthusiasm serving customer - Wai-ing and Sawasdee creates positive impression on customers - Polite greetings makes good impression on passer-by - Asking for permission to - “May I put the sign on the - To get customer’s - Cheerful put “Don’t Move Your Car” hood, sir?” sign on the hood permission before politely - Courtesy putting the sign - Enthusiasm - To prevent and minimize accident due to vehicle’s movement before filling finishes - To remind vehicle owner of the sign’s safety cautions during filling - To prevent or minimize filling of wrong fuel - Getting customer’s order - “What can I get you today, - Politely asking for customer’s - Cheerful for fuel sir?” needs - Courtesy - Customer’s clear & audi- - Enthusiasm ble response means filling of the right fuel and quantity 81

SERVICE STATION STANDARD STEP 2 Actions Dialogue Description Key Service Points - Repeat customer’s order - *Filling (fuel type)/(total) - To communicate/ repeat - Cheerful Baht, sir” customer’s order - Courtesy - EG: “Filling gasohol 95 for - To prevent or minimize - Enthusiasm 700 Baht, sir” filling of wrong fuel or wrong quantity - Filling the vehicle promptly and correctly STEP 3 Dialogue Description Key Service Points Actions - “The amount due is (…) -To communicate/confirm -Cheerful Baht, sir” - Informing fuel cost - “Payment received 700 payment with customer -Courtesy - Say Thank you Baht, sir” - “Thank you on behalf of PTT, sir” -To prevent or minimize -Enthusiasm incorrect changes -To impress customers with PTT service 82

What’s this signage for? No Smoking No Cellphone Signage speaks for you, avoid arguing with customer Prevent mistake from wrong refilling No Flame Prevent hose breakage Engine Shut Off Repeat customer’s order Encourage safety mind, shut off, no smoking, no fire ignition Show the product being refilled Remind customer not forget to pay the bill Remind customer that the process is not completed Remind the staff to thank the customer Can be used to advertise our product



5.2.2.2 Service Station operation standards 1) All staff dress up in clean PTT standard uniform (according to position) such as shirt, trousers, cap, shoes 2) Manager, captain, forecourt attendants, cashier and janitor perform their respective duties responsibly 3) Staff are attentive in serving customers 4) Staff are careful and meticulous in taking care of vehicles before, during and after filling 5) Staff are cheerful, have good manners and show courtesy 6) Staff get to work quickly to serve customers including receiving payment, issuing receipt or tax invoice 7) Staff demonstrate integrity and honesty Station Manager Captain Forecourt Attendant Cashier Janitor 85

SERVICE STATION STANDARD 5.2.3 Inspection of operational standard 5.2.3.1 Condition of oil separator, grille cover and its inner chamber; - Arrange for regular cleaning of debris, trash, leaves and fatty residue - Separate fatty residue and if they are suspected to be oil, do the following tests: 1) Look for reflexive, oily condition on the surface. A thick content could reveal the color of specific type of fuel, 2) Use a container to fetch the oil for closer inspection. 3) Pour water or a tiny piece of material onto the surface. If it is oil, it is easily seen to disintegrate and gradually converge as it is stickier and lighter than water, hence it oats - Check all drainage pipes connecting individual separator for cracks and clogs - Check the separator’s shoulder and walls for cracks which could be dangerous or lead to leakage of the chamber, - Check the completeness of the grille covers. Make sure that when put in place, the cover sits evenly on the shoulder and there are no un-even spots on the shoulder surface. The grille, nuts, hinges and welding points are smooth, solid and not rusting or in corroded condition. It must be strong and can withstand loads and is free from un-even spots that may cause stumbling. - Get rid of weeds from the surrounding area of the oil separator, - Do not transfer drainage water or trashes in the separator to the areas outside the station. 5.2.3.2 Power sockets, electrical wires around the stations, power lines and equipment - Must be stored or kept properly at their designated positions, not visibly hanging off, pro truding from the ground or falling off from the wall or power poles. The wires are in good condition, do not have wear and tear. - Important equipment such as air compressor must be in complete condition and sustain no damages for example leaks or oil leak. Draining of water should be done regularly. 5.2.3.3 Product Price Sign and related equipment - Make a thorough physical check to ensure they are in good and safe condition, such as wires. The access ladder must be strong and solid. - The number signs must be free from wear and tear and supporting rails must be in usable condition, no crack. - The sign has no insect nesting such as bees, hornets and wasps hives, which could harm staff at work. 5.2.3.4 Trash dumpster area - The area must be clean, free from dirty stains and foul odor, which could be a breeding ground for diseases and insect carriers of diseases, - Trash collection and disposal must be done regularly. Stowing of trash is done with care and discreetly. - Hazardous trash or debris which is considered Picture 5.77 Dumpster Fence dangerous or not eco-friendly requires separate stowage. 86

5.2.3.5 Toilets, tool room and surrounding area - Theyneedregularcleaningtopreventwaterpondingorslipperyfloorthatcanbedangerous. - Frequently used toilet tools are in good condition, faucets do not leak and all light bulbs work well. - Septic tanks work properly, without foul odor. - Sanitary ware are clean and ready to use. 5.2.3.6 Storage Room - Storeroom is clean and tidy. - No personal belongings of employees are allowed to be kept in the storage room. - All hazardous materials are prohibited - Defective equipment is not allowed as it can be dangerous to personnel and properties. 5.2.3.7 Janitor Personal Protective Equipment (PPE) - Janitor must have complete PPE, which includes proper uniform, rubber gloves, leather gloves, rubber boots that are in good working conditions. - Use a caution sign to indicate that cleaning work is in progress (wet floor sign). - Use environmental-friendly cleaning agents or chemicals. 5.2.3.8 Rolling Scaffolding Safety (Verify Height Safety/PPE requirement according to regulation) - Scaffold is kept in a safe area at the service station with casters (wheels) in lock position. - Check working condition of all sections/parts, such as couplers, wheels and the rest ro make sure that they are in good working conditions. - Check that all scaffold sections such as access ladders, guard rails, working platform are strong and secure and without any damage. - If damage is found, make sure that repair request is issued. Post a “No Use” sign and inform all concerned staff. 5.2.3.9 Sidewalk and surrounding areas - Must be of evenly leveled condition, clean, free from obstacles or damages that may cause an accident. - Any materials or equipment belonging to the service station or contractor that may cause danger are strictly prohibited on the side walk. - No parts of the trees including branches, twigs, fruits obstruct the sidewalks. Big trees must be strong and healthy, adequately supported by structure. - There are neither stinging insects or animals on the trees or at any building. 5.2.3.10 Cargo bay area & roll cage conditions - The Cargo Bay pavement is evenly leveled and smooth. There should be no crack or bumps that may cause accident. - The ramp must have appropriate slope angle, not too steep. - Parking area for roll cages has adequate right of way, safe for work. The wheels are in lock position after use. - The roll cage works well, not rusty and its wheels are strong to avoid accident. 87

SERVICE STATION STANDARD 5.2.3.11 Fuel unloading area and vapor vent pipes - The loading area must be free from oil stain and oil spill. Inspect the pavement and paving stones for oil stains and fuel smell. The trees, leaves and grass retain their natural colors, not yellow, dry or dying. They should not be covered with oil stains. - Pipes and other equipment are working normally. - The ground wire connection area for Tank truck must be in good condition. The groundingrod or plate should not be painted. - The service station maintenance division oversees inspection the ground wire and measurement at least twice a year, to make sure that the electrical resistance of the grounding rod is no more than 5 Ohms. 5.2.3.12 Manhole Drainage system - Perform monthly inspection of every manhole . - There must be no strong fuel fume odor of large fuel deposit upon opening of the manhole’s cover. - All equipment is in normal condition and free from oil leak. - Inspect for ponding water. Check to make sure that the drainage pipe is not clogged. Test can be by spraying water inside the manhole, then switch on the pump to see whether it works properly. 5.2.3.13 Drain Well for UGT - Inspect for trace of fuel or oil inside the well. If found, pump it out immediately or contact the service station maintenance division to organize immediate pumping and inspection. - Water level in the well must be above an inlet of the drainpipe to prevent pumping of collected oil from the well. 5.2.3.14 Traffic safety - Entrance/exit roads and the station must be free from cracks or damaged pavement surface that may cause accident. - A minimum of six traffic cones must be available for use at the station at any given time. The cones and reflective striping must be in good condition, have bright color and are free from excessive wear and tear. They are kept in a designated area known to the attendants who are well-trained of the standard of cone usage. - If the station has high traffic volume, the attendants must assist with directing traffic to prevent accident. - Traffic lane or parking lane paint or line must be in good condition and can be seen clearly. 5.2.3.15 Fire extinguishers for every dispenser, monthly inspection & daily logs - There must be sufficient number of fire extinguishers according to the standard. - No other equipment or materials are allowed be placed in the locations that many obstruct the convenient access to the fire extinguishers. - Inspector must fully understand the procedures or basic inspection instructions: 1) The tank’s surface is free from dent or scratch and is rust-free. The hose does not have crack or clogged, 2) The pressure indicator reads the recommended operating range, 3) Ensure that the dry chemical inside the tank is not hardened or lumped together, by turning the tank upside down. 4) After inspection, inspector shall record the inspection date and affix his signature on the record card. 88

5.2.3.16 Staff trained to use fire extinguishing - All forecourt attendants are trained to correctly use fire extinguishers. - Perform a skill test by asking questions to ensure that the attendants understand the basics steps as follow: 1) Holding and lifting the tank and hose, 2) Releasing the safety pin and squeezing the lever to dispense the chemicals. 3) Directing the fire-fighting chemical to the right target, considering the wind direction. 5.2.3.17 Forecourt attendant’s knowledge on handling emergency situations. - Oral questioning to test their knowledge during an emergency situation. - Simulate the situation and ask the staff to recommend the right solutions. The supervisor is responsible for training them to know the correct practices. 5.2.3.18 Safety sign - Display a warning sign indicating a) Turn Off Engine, 2) No smoking, 3) Avoid creating sparks, 4) No Cellphone Use. There must be no other poster or sign covering the safety sign. - The sign is in good condition and wordings are clearly visible, not fading or damaged. 5.2.3.19 Sandbox and oil-absorbent sand - Asandbox according to PTT requirements and containing a minimum of 20 Liter of sand must be placed at the forecourt area, ready for use at all time. - The box has a top cover, filled with trash-free sand - Sand must be dry, is not damp or heavily oiled 5.2.3.20 Attendants efficiently handle oil spill on pavement - The forecourt attendants are trained by the station manager. - Attendants can correctly answer questions or review the key points in oil leak management practices clearly and correctly. 5.2.3.21 Basic Inspection of Fuel Dispenser/Hose/Nozzle 1) The dispenser’s housing is new and clean, and it works as normal. 2) Hoses are free from leaks. 3) Nozzles are free from leaks and are regularly cleaned. 4) The dispenser’s casing is regularly cleaned. All instruments are in perfect condition, and the connections have no oil leaks or have strong fuel odor. 5) Make certain that there is no water underneath the dispenser. If the water is mixed with oil, follow inspection procedures to find the cause of leakage. 89

SERVICE STATION STAND- 5.2.4 PTT service station equipment maintenance Operating a service station requires a variety of equipment essential to production or operation. For productivity/operational outcome to have quality, quantity and efficiency; usage and maintenance of equipment/machinery must be done correctly and at maximum efficiency to eliminate/minimize losses or damages due to malfunctioned or damaged equipment/machinery, hence suspending their use or causing premature deterioration in quality. These problems occur due to the lack of care during usage, poor maintenance or misuse, due to their lack of knowledge and understanding of equipment/machinery charac- teristics. This chapter intends to explain guidelines on effective use and maintenance of equipment/machinery which require cooperation from all service station personnel in parallel with regular and consistent job performance in their areas of responsibilities. 5.2.4.1 Fuel Dispensers The first equipment worth mentioning is fuel dispenser due to its essential role in the station operations compared to other equipment and instruments. A dispenser, if well-maintained and used correctly, will not only have a long working life but also can support sales continuously, hence increasing the station’s sales volume. Moreover, an efficient dispenser which is free from leaks/broken parts helps minimize product losses. Fuel dispensers are designed to match operational requirements. Only because of insufficient maintenance will they have shorter life span. Therefore, acquiring basic under standing of maintenance of the dispensers will greatly benefit you. 5.2.4.1.1 Basic dispenser maintenance To clean, refrain from using water to wash various parts. Instead, use a blower to get rid of dust first, and then use a damp cloth to wipe all parts. 90

Table 5.4 Fuel Dispenser Maintenance Order Maintenance List Maintenance Frequency DW M 1 Use a damp cloth to clean the dispenser’s casing P thoroughly P 2 Use a damp cloth to clean nozzle, hose and nozzle socket and handle P P 3 Look for oil leaks on nozzle, hose and other joints P 4 Check fuel filling precision P P 5 Clean dispenser’s internal parts P P 6 Check pulley’s slackness and alignment P 7 Gauge belt tension 8 Clean main pump’s oil filter 9 Check digital display set and brightness level 10 Check suspected leaks inside dispenser Note D=Daily W= Weekly Y= Yearly 91

SERVICE STATION STANDARD 5.2.4.1.2 Cleaning fuel dispenser’s exterior casing A clean, shining dispenser’s casing is key to enhancing its appeal to customers who will feel more confident in our product quality and services.Awell-cleaned dispenser has long-lasting color. Cleaning instructions 1) Use a damp cloth to clean the dispenser’s casing of dirt and oil stain. 2) Use a cotton cloth to wipe dry the casing. Picture 5.78 Cleaning fuel dispenser’s exterior casing 5.2.4.1.3 Cleaning nozzle hose and fuel handle It is important to clean the hose, nozzle handle and socket. An oil-stained hose will swell up, becomes brittle and potentially causes it to break and leak. Dirty handle and socket spoil the appeal of the dispenser housing and put a stain on the attendant’s hands, resulting in him/her leaving dirty marks on the customer’s vehicle. It is imperative to clean the handle and socket daily. Cleaning instructions 1) Use a damp cloth to clean the hose and socket until all oil stains are removed. 2) Dry the parts with a clean cotton cloth. Picture 5.79 Cleaning hoses and nozzles 92

5.2.4.1.4 Checking for leaks at nozzles and joints 1) Nozzle The handle has many parts that are movable during filling and over time they tendtogetloose,whichisacauseforoiltoleak,hencemakingthemstainedanddirty.Everyday before operation hours, inspect the parts for suspected leaks and if found, tighten the joints. 2) Nozzle spout Nozzle spout is prone to loosening and could drop while filling a vehicle, causing leaking. It was reported that a spout accidentally fell into a vehicle’s fuel tank, annoying the customer and incurring expenses to retrieve it. If the spout is loose, use a required tool to tighten the nuts or replace it with a spare spout and contact the service station maintenance center. Important precautions 1) Do not use the spout to tip the “on-off” switch of the nozzle, as this can damage the fuel automatic shut-off censor at the tip of the spout. 2) Do not throw the handle to the ground and drag the hose on the pavement 3) When the filling is done, do not leave the hose and nozzle outside the socket and hose coiling hanger. 4) Do not spray water to clean the inside of the dispenser casing. Table 5.5 Nozzle troubleshoot diagnosis Diagnose Cause Solutions Nozzle does not switch off Tighten spout Nozzle shuts off frequently Loose spout Replace seal Spout seal wears out Tighten spout Spout is leaking oil Replace seal Loose spout Spout seal wears out Tighten spout Vent hole is blocked or Replace seal falls off Loose spout Spout seal wears out 3) Swivel joints The joints which connect the hoses and nozzles, and at the breakaway coupling are often prone to oil leaks, hence a daily inspection is required. If leaks are found, promptly tighten the fitting. 93

SERVICE STATION STANDARD 5.2.4.1.5 Cleaning internal parts of the in dispensers Cleaning instructions 1) Remove the lower dispenser case cover and place it face down, 2) Blow-air to get rid of dust. Soak a small brush with kerosene and use it to thor-oughly clean the internal parts of the dispenser, 3) Use a cloth to clean oil residue inside the casing and on motor base until it’s dry, 4) Use cloth moist with Kerosene to clean the inside of the dispenser cover, 5) Put back the lower case cover. Picture 5.80 Checking leaks at nozzle, hose and joints Picture 5.81 Cleaning the dispenser’s internal parts 5.2.4.1.6 Checking for leaks in the dispenser When the dispenser is in service, motor vibration may cause some nuts to loosen, including soft fittings outside the dispenser. Pay attention and inspect leaks. If there are leaks, tighten the fittings. Do not overlook small leaks because if they are allowed to continue for an extended period, a large quantity of fuel could be lost. A couple of oil drops every minute for a year could mean roughly 100 Liters of wasted products. If we clean all internal parts of the dispenser regularly, it is easy to find the leaking spots. 94

Procedures for checking and repairing leaks Picture 5.82 Leak inspection 1) Remove the lower dispenser cover and switch inside the dispenser on the power. Check for suspected leaks – use a dry cloth to wipe clean the suspected area, 2) Use the fingers to feel the leaking oil along the suspected area. If there are oil residue on the fingers then there is a leak 3) The basic repair solution is to tighten the screw using a dead wrench, ring wrench, block wrench or adjustable wrench 4) If the leak is spotted but could not be repaired, refrain from operating the dispenser and contact the fuel station maintenance center 5.2.4.1.7 Checking the slack and alignment of the suction dispenser pulley The tension and alignment are also important – if the pulley isn’t secure, it will shake as it turns and cause the shaft to wear out. If the pulley is not aligned properly, the edges of the belt would be worn out and the belt could break prematurely. Checking and adjusting 1) Use both hands to securely grip the pulley and move it forwards and backwards. If the screws are loose, the pulley can move around. Picture 5.83 Checking the slack 2) If the pulley is loose, the screws need to be and alignment of the pulley tightened as follows; - Remove the belt, - Use a hexagon screw driver to tighten the screws, 3) If the pulleys are not aligned, follow these instructions; - Remove the belt, - Locate which pulley needs to be re-aligned, - Loosen the screws of the pulley that needs to be re-aligned, - Move the pulley manually so that it is aligned with the others, then tighten the screws. Make sure that while moving the pulley the shaft is still in its slot. 95

SERVICE STATION STANDARD 5.2.4.1.8 Adjusting the belt tightness. 1) Press on the belt, exactly between the pump pulley and the pulley motor with your thumb. Try to create as much slack as possible. 2) The correct slack should be ¾ inches 3) If the belt slack is less than ½ inches or more than 1 inch, recalibration is needed, so that it remains between 1/2 -1 inch. Use a wrench to loosen the anchor bolt and adjust as needed. Then tighten the bolt securely. 4) Check the slack once again to ensure the suitable tension. 5.2.4.1.9 Cleaning the main fuel pump strainers The fuel strainers need to be removed and cleaned monthly due to collection of dirt and sediment from fuel in the tank. This is the procedure for TATSUNO dispensers. 1) Open the cover of the fuel dispenser on both sides. The main pump will be visible, and there will be 2 strainers inside it. The inlet strainer (larger) and the outlet strainer (finer). 2) Use a No.13 T Wrench to unscrew the nut of the inlet strainer, which is a triangle and has 3 nuts (the cover is marked “strainer”). 3) Use a container to catch any fuel and slowly loosen the nut. Wait until the fuel has stopped running before attempting to remove the cover (the strainer will also come out). 4) Clean the strainer with Kerosene and air-blow to dry it. 5) Put back the strainer and tighten the nut (be careful not to damage the O-ring). 6) Remove the outlet strainer (located on the opposite side). The cover is of square shape and there are 4 nuts (the cover is marked “strainer”). 7) Follow procedures 3-5. When replacing the strainer. To reinsert the strainer, push it in from the head side down, after it passes the floater then flick the head up (the oater is blocking the way). 8) Switch on the power to allow the main pump to start working and test by using the nozzle. Check for any leaks and if there is none, put back the cover and continue service. 96

This is the procedure for GILBRACO dispensers. The fuel strainers need to be removed and cleaned regularly to retain the working condition of the dispenser. Abnormally slow flow rate may indicate dirty filter oil or clogged filter. 1)  Switch off circuit breaker, 2)  Close shear valve on the fuel nozzle, 3) Lift the handle switch and wait for authorization signal, 4)  Put the nozzle in a pre-inspected container, 5)  Switch off the nozzle to reduce pressure in the system, pressure or fuel residue in the system, 6)  Switch off the nozzle, 7)  Turn off Handle Switch, 8)  Switch off/close all equipment/parts connected to the Submerged Turbine Pump (STP) by switching off the circuit breaker. filter Picture 5.84 Oil filter at the main pump 97

SERVICE STATION STANDARD 5.2.4.1.10 Removing the filter Recommended filter replacement schedule: 1 month after installation of 50,000 gallons (189,000 liters) whichever comes first; every 300,000 gallons (1,134,000 liters) or 6 months. 1) Use only pre-inspected containers to store remaining fuel, use towels to clean   spilled fuel. 2) Turn the filter counterclockwise slowly then remove it. 3) Clean the filter and properly dispose it, strictly following PTT and govern- ment regulations. 5.2.4.1.11 Cleaning the filter (only for fuel dispenser). 1) Remove the filter using required tool. 2) Use a brush to clean the filter and remove dirt in case of clogging. 3) Clean the filter again and hand screw it back tightly. 5.2.4.1.12 Replacing the filter 1) Carefully read the instructions on the new filter. 2) Apply a thin coat of oil or grease on the ring joint of the new filter. 3) Place the filter on the base and screw in clockwise. 4) Only tighten the filter with hands. 5) Switch on power for the dispenser. 6) Open the shear valve on the fuel nozzle. 7) Lift the handle switch and wait for authorization signal. 8) Check for any leaks. 9) Remove air bubbles by engaging each handle (for at least 40 liters) into a metallic container. 10) Re-check for leaks. 5.2.4.1.13 Troubleshooting 1. In case of slow delivery speed 1) Slow dispensing speed could be caused by dirt and other particles clogging the filter, which keeps them from entering the fuel tanks of customers’ vehicles. If there is a thick build-up, fuel is unable to pass through the filter properly. 2) The UGT should be cleaned immediately if any dirt is found inside. 3) The filter should be inspected and cleaned every month. Preventive measures: Sale should be suspended while the new products are being unloaded into the UGT. Operators should wait at least 2 hours for sediments to settle before start pumping again, in order to prevent clogging of the filter. 98