English Conversation - Hotel (1)

79Guest: So, I go out of the hotel, turn left and along Phaholyothin Street for 50 meters.Hotel Staff: That’s right.Guest: Thank you very much.Hotel Staff: You’re welcome.………………………………………………………………………………………Guest: Is the theater far from here, please?Hotel Staff: It’s about 15 minute walk from the hotel, sir. Turn right out of the hotel, and go along Dixon Street untilGuest: you get to Broadway Avenue. Turn right, go up BroadwayHotel Staff: Avenue, and there are three theaters.Guest: Let me see, that’s right along Dixon Street until I get toHotel Staff: Broadway Avenue. That’s right. Here, I can show you on the map. Thank you. You’re welcome. ทมี่ า (O’Hara, 2005, p.100-101)

80ภาพที่ 3.9 แสดงภาพพนักงานโรงแรมกาลงั บอกเส้นทางกับแขกผเู้ ข้าพกั โดยการแสดงแผนท่ี ทีม่ า จากผเู้ ขียน

81 ภาพที่ 3.10 ภาพแผนที่เพ่ือแสดงตัวอย่างประโยคทม่ี า English Channel, Teacher Jocelyn, Prepositions Final, n.d., viewed 20 September 2011.,<http://tx.english-ch.com/teacher/jocelyn/level- b/preposition-of-place-quiz/>.Conversation: Giving Directions.Guest: Excuse me, where is the post office near here?Hotel Staff: Yes, sir. When you go out of the hotel, across the road and turn right. Walk along West Street and you will past the junction. Keep walking just 200 meters, you will see book store on your left hand. Then turn left on the intersection. Go straight on the South Street about 300 meters, you will see the hospital on your left, the post office just opposite there.Guest: Great! Thank you.

82ภาพที่ 3.11 แสดงภาพแขกผเู้ ขา้ พกั ถามเส้นทางเท่ยี วและแผนทร่ี อบเกาะรตั นโกสนิ ทร์ ที่มา (King Power; King of Duty Free, 2011)

83Hotel Staff: Good morning sir. What I can do for you?Guest: Yeah!...Today I have a plan to travel around Ratanakosin Island.Hotel Staff: So, I will start from Phra Pin Klao Bridge. I would like to go to Giant Swing, how can I get there?Guest: ……………………………………………………………………………….Hotel Staff: .......................................................................................................... ………………………………………………………………………………. ……………………………………………………………………………….. ……………………………………………………………………………….. ……………………………………………………………………………….. Thank you for your help. My pleasure. Have a nice time, sir.

84 สรปุ ทา้ ยบท ในการให้ขอ้ มูลในเร่ืองของทิศทาง จะต้องรใู้ นเรื่องของ Prepositions ในกรณีทม่ี ี แขกผ้เู ขา้ พัก หรอื บุคคลอน่ื ๆเข้ามาถามสถานทกี่ เ็ พราะเนอื่ งจากพวกเคา้ เหล่านน้ั ไม่ คนุ้ เคยกบั สถานที่ ไมร่ ู้ทางทีจ่ ะไป หรือหลงทาง เพราะฉะนั้นในการทาหน้าท่ีของคน ทใี่ หบ้ รกิ ารก็ควรทจ่ี ะบอกข้อมลู ใหถ้ กู ตอ้ งและแม่นยาเพอื่ ให้เกิดความประทับใจ และ ความพึงพอใจในบรกิ าร ใหล้ กู คา้ มีความรสู้ ึกอบอุ่นใจในการเดนิ ทางและพกั ผ่อน ถา้ พนกั งานโรงแรมได้ยินประโยคเหลา่ นี้ เช่น- Excuse me, where is ………(place)…….?- How can I get to …………(place)……….?- Can/Could you tell me where …….(place)……is?- Can/Could you direct me to ………(place)…..?- Can/Could you tell me the way to …….(place)….?- I’m looking for …(place)………- I'm trying to find ……(place)……. ให้รไู้ ดเ้ ลยวา่ ผู้ตงั้ คาถาม (แขกผเู้ ข้าพกั หรือมาใชบ้ รกิ าร ) ต้องการความชว่ ยเหลอื ใน เร่ืองของการบอกทศิ ทาง

85 คาถามทบทวน1. Look at the picture/ figure 5.6, write directions from “Reception” to the swimming pool. ------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------2. Look at the picture/ figure 5.6, write directions from “Reception” to the fitness centre. ------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------3. Look at the picture/ figure 5.6, write directions from “Reception” to room 213. ------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------4. Look at the picture/ figure 5.6, write directions from “Reception” to the housekeeping. ------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------

865. Look at the picture/ figure 5.6, write directions from “Car park” to the conference room 1. ------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------6. Look at the picture/ figure 5.6, write directions from “Car park” to the suite room 3. ------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------7. Look at the picture/ figure 3.4, write directions from “Swimming pool” to thegift shops. ------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------

878. Look at this picture, and fill prepositions in the blank. ภาพที่ 3.12 ภาพแสดงการวางของในตาแหน่งต่างๆ ท่มี า English Land, Prepositions of Place, n.d., viewed 20 September 2011, <http://englishland.or.id/01-grammar/elementary/elementary-english- grammar-04.htm>.The briefcase is ____________the desk.The blackboard is _____________the desk.The dictionary is ________ the desk.The apple is __________ the desk, too.The apple is ________________ the dictionary and the computer.The computer is __________ the apple and the dictionary.The newspaper is ________ the wastepaper basket.

889. Look at the London map below, and explain, how can I get to “Big Ben”? (Start from “Post Office”.) ภาพท่ี 3.13 ภาพแสดงแผนท่ี London. ทมี่ า (Benito, 2000, p.38) ………………………………………………………………………………………… ………………………………………………………………………………………… ………………………………………………………………………………………… ………………………………………………………………………………………… ………………………………………………………………………………………… ………………………………………………………………………………………… ………………………………………………………………………………………… …………………………………………………………………………………………

8910. Can you tell me, where the Buckingham Palace is? (Start from St. Peter) ภาพที่ 3.14 ภาพแสดงแผนที่ London. ทีม่ า (Benito, 2000, p.37)

90 เอกสารอ้างอิงมหาวทิ ยาลัยเทคโนโลยรี าชมงคลธญั บุรี, สานักวทิ ยบรกิ าร, ภาษาอังกฤษ1 คณะศิลปะศาสตร.์ , nd. <http://courseware.rmutl.ac.th/courses/2/unit904.htm>.123RF Stock Photo, Dennis Owusu-Ansah, 2011, viewed 19 September2011.,<http://www.123rf.com/photo_9436690_this-is-an-image-of-a-business-woman-giving-direction-by-the-reception.html>.Benito, F & Benito, P. (2000). The Handy London Map& Guide. London,United Kingdom: Bensons MapGuides.English-hilfen : Learning English Online, Prepositions of place and direction,1999-2011, viewed 19 September 2011., < http://www.englisch-hilfen.de/en/grammar/prepositions_place.html>.English Channel, Teacher Jocelyn, Prepositions Final, n.d., viewed 20September 2011.,<http://tx.english-ch.com/teacher/jocelyn/level-b/preposition-of-place-quiz/>.English Channel, Teacher Shelle, Prepositions Final, n.d., viewed 20September 2011.,<http://tx.english-ch.com/teacher/shelle/home/prepositions-final/>.

91English Land, Prepositions of Place, n.d., viewed 20 September 2011,<http://englishland.or.id/01-grammar/elementary/elementary-english-grammar-04.htm>.King Power; King of Duty Free 2011, Thailand Map: Rang Nam, Bangkok.Modern Academic Centre, Preposition, n.d., viewed 20 September2011.,<http://www.maceducation.com/e-knowledge/7341211100/08.htm>.O’ Hara, F. (2005). Be My Guest. Cambridge, United Kingdom: CambridgeUniversity Press.Stott, K., Revell, R. (2004). Highly Recommended 1. Oxford, United Kingdom:Oxford University Press.

92 แผนบริหารการสอนประจาบทท่ี 4หวั ข้อเน้ือหา การใช้ภาษาองั กฤษในสว่ นของ Meeting and Conference Preparing เป็นการให้บรกิ ารแขกผูเ้ ขา้ พักหรือเขา้ รับบริการ ที่มคี วามประสงค์จะใชส้ ถานทีใ่ นเรือ่ งของการจัดงานหรือการประชมุ ต่างๆ มีการอธิบาย Equipment ต่างๆ รวมไปถึง Room Dimension สามารถบอก และแนะนาข้อมลู ของสถานท่ใี ห้กับผู้เข้ารบั บริการได้อย่างถูกตอ้ งวัตถุประสงค์เชิงพฤตกิ รรม 1. นกั ศกึ ษาสามารถสนทนาและสือ่ สารภาษาองั กฤษในสว่ นของสงิ่ อานวยความสะดวก ใหล้ กู ค้าได้ 2. รคู้ วามหมายของสญั ลกั ษณต์ ่างๆ 3. บอกเวลาได้ถกู ตอ้ งตามหลกั ภาษาอังกฤษ 4. ร้คู วามหมายของป้ายตา่ งๆได้ 5. รคู้ าศัพท์ใหมๆ่วิธสี อนและกจิ กรรมการเรียนการสอน 1. วิธสี อน - อาจารยบ์ รรยายเน้อื หา ทสี่ าคญั - ใหน้ กั ศกึ ษาไดฝ้ ึกพูดจริงในชั้นเรียน - แบง่ กลมุ่ ทาแบบฝกึ หดั และฝึกสนทนา - เปดิ เสียงสนทนาท่ีเจา้ ของภาษาพูด แลว้ ใหน้ ักศกึ ษาออกเสียงตาม

93 2. กิจกรรมการเรียนการสอน การบรรยายเข้าสบู่ ทเรยี น ให้นักศกึ ษาฟังเสียงการสนทนาภาษาอังกฤษจากเจ้าของภาษาแล้วให้นกั ศกึ ษาออกเสียงตาม เพื่อให้เกดิ ความคนุ้ เคย และไม่อายทจี่ ะพูดภาษาอังกฤษในสาเนียงที่ถูกตอ้ ง หลังจากน้นั ใหน้ กั ศกึ ษาคิดบทสนทนาในสถานการณ์ตา่ งๆท่ไี ด้เรียนไปแลว้พรอ้ มกับฝึกการสนทนา ไม่ว่าจะเปน็ กลุ่ม เปน็ คู่ แลว้ แตส่ ถานการณ์ ทง้ั ยังมีการทดสอบคาศัพท์ภาษาองั กฤษทีเ่ กยี่ วข้องกับบทเรียนน้ีส่ือการเรียนการสอน 1. Power Point 2. เอกสารประกอบการสอนวิชาการสนทนาภาษาอังกฤษเพอ่ื การโรงแรม 2การวดั และประเมนิ ผล 1. ใช้สังเกตพฤตกิ รรมการมีสว่ นร่วมในการทางานเป็นทีม 2. ดูจากผลงาน และงานทีไ่ ดร้ บั มอบหมาย และการสอบคาศพั ท์ ท้ายบท

บทที่ 4 Meeting and Conference preparing ในบทนีผ้ ูเ้ ขียนจะเนน้ เร่อื งทีเ่ ก่ยี วกับความรเู้ บอ้ื งตน้ ของการจัดการประชมุ จัดสัมมนา, หรือวา่ จะเป็นการจดั งานต่างๆในโรงแรม โดยจะเนน้ ไปในเร่อื งคาศพั ทท์ ีใ่ ช้ในการประชุมสมั มนา อปุ กรณ์ เคร่ืองไมเ้ ครื่องมที จ่ี าเปน็ และจะต้องจัดเตรยี มใหล้ กู ค้าตามทลี่ กู คา้ต้องการ อาทเิ ชน่ เคร่ืองเสียง ไมคโ์ ครโฟน โปรเจคเตอรส์ กรีน โอเวอร์เฮดโปรเจคเตอร์ เปน็ต้น นอกจากน้ันยังมีความร้พู น้ื ฐานท่ีเก่ยี วกับการจัดโตะ๊ ในรูปแบบตา่ งๆท่เี ปน็ ประโยชน์ในงานโรงแรม เพ่ือทจี่ ะได้ใหค้ าแนะนากบั ลกู ค้า ไดต้ ามความเหมาะสมกับงานและคา่ ใชจ้ า่ ยของลูกคา้ เช่น สามารถบอกความกวา้ ง ยาวของหอ้ งได้ บอกความจขุ องห้องได้ ภาพที่ 4.1 แสดงภาพบรรยากาศของหอ้ งประชุมในโรงแรม ทม่ี า จากผเู้ ขยี น

95Items of Conference Equipment. 1. Autocue: Autocue is a kind of device that displays words forpeople to read. 2. Overhead Projector (OHP): a projector that throws an enlargedimage of a transparency onto a surface above and behind the person using it.Alterations and additions can be made to the material on the transparency whilethe projector is in use. (The Free Dictionary by Farlex, 2011) 3. Lectern: Lectern is a piece of furniture upon which a speaker setstheir notes while giving a lecture, presentation or speech. (Lecterns&Podiums.com, 2004-2011) 4. Podium: Podium, in a public speaking context is a raised platformupon which a speaker stands when giving a speech. (Lecterns& Podiums.com,2004-2011) 5. Public Address System (PA): Public address system is an electronicamplification system used as a communication system in public areas. (The FreeDictionary by Farlex, 2011) 6. Cordless Microphone: Cordless Microphone is a microphone withouta physical cable connecting it directly to the sound recording or amplifyingequipment with which it is associated. (Wikipedia; The Free Encyclopedia, 2011) 7. Lavaliere Microphone: Also known as lapel microphones, lavalieremicrophones are ideal for people who do the speech such as conference, meetingand television broadcasting. So, a lavaliere microphone is a small microphone that

96can be clipped onto a person's shirt to do the speech easily, especially when theirmovement. 8. LCD Projector: An LCD (Liquid Crystal Display) projector is a type ofvideo projector for displaying video, images or computer data on a screen or otherflat surface. It is a modern equivalent of the slide projector or overheadprojector.(Wikipedia; The Free Encyclopedia, 2011) 9. Microphone Stand: or mic stand is a free-standing mount for amicrophone. It allows the microphone to be positioned in the studio, on stage or onlocation without requiring a person to hold it. (Wikipedia; The Free Encyclopedia,2011) 10. Projector Screen: A projector screen is an installation consisting ofa surface and a support structure used for displaying a projected image for theview of an audience. Projector screens may be permanently installed, as in a movietheater; painted on the wall or semi-permanent or mobile, as in a conference roomor other non-dedicated viewing space such as an outdoor movie screening (openair cinema). (Wikipedia; The Free Encyclopedia, 2011) 11. Video Recorder: A video recorder is a machine which isconnected to a television, on which you can record or play back a film orprogramme. (High Season, 2002)

97Could you match these words to the pictures? Autocue Overhead Projector (OHP) LecternPublic Address System (PA) Cordless Microphone Lavaliere Microphone LCD Projector Microphone Stand Projector Screen………………………………………………………….

98………………………………………………………….………………………………………………………….

99 ………………………………………………………….………………………………………………………….

100………………………………………………………….………………………………………………………….

101………………………………………………………….………………………………………………………….

102………………………………………………………….

103Plans of Seating Arrangements 1. Banquet Style ภาพที่ 4.2 ภาพลักษณะการจดั โต๊ะแบบ Banquet Style. ทม่ี า (Carnegie Mellon University, n.d.) Used for food functions, standard round tables of either 60 or 72 inchesin diameter are used to seat 8 to 12 people (Fine Speakers Bureau,2007). 2. Half Moon Rounds Seating around half of the table, so all are facing towards the front withno one’s back to the presenter (Fine Speakers Bureau,2007). 3. Class Room / School Room Styleภาพท่ี 4.3 ภาพลกั ษณะการจดั โต๊ะแบบ Class Room/ School Room Style. ทีม่ า (Carnegie Mellon University, n.d.)

104 Rows of tables with 2 or 3 chairs at each one, with tables arranged toface the front of the room. Appropriate when the conference is an informationaltype presentation. The presenters are providing the information, with somedialogue with the audience (Fine Speakers Bureau,2007). 4. Hollow Square Style ภาพท่ี 4.4 ภาพลกั ษณะการจัดโตะ๊ แบบ Hollow Square Style. ท่มี า (Carnegie Mellon University, n.d.) Six- or eight-foot conference tables placed in a rectangular outline with openspace in the middle. Chairs are placed around the perimeter of the square. Small“brainstorming” sessions when the group does not have a designatedpresenter/leader. They provide plenty of workspace for each person and goodcommunication/visual lines for each participant (Fine Speakers Bureau,2007). 5. Conference Style. ภาพท่ี 4.5 ภาพลักษณะการจัดโต๊ะแบบ Conference Style. ทม่ี า (Carnegie Mellon University, n.d.)

105 Six-foot or eight-foot conference tables clustered in the center of theroom to form one solid surface. Chairs are placed around the perimeter of thetables. They provide plenty of workspace for each person and goodcommunication/visual lines for each participant (Fine Speakers Bureau,2007). 6. Auditorium Style or Theatre Style. ภาพท่ี 4.6 ภาพลักษณะการจดั โต๊ะแบบ Theatre Style. ทม่ี า (Carnegie Mellon University, n.d.) Rows of chairs facing the front of the room, usually divided by centerand/or side aisles. Maximizes meeting room space utilization. Theater workswell when the audience needs to take minimal notes and/or the presentation is 2hours or less in length (Fine Speakers Bureau,2007). 7. U-Shape Style or Horseshoe Style. ภาพท่ี 4.7 ภาพลักษณะการจดั โตะ๊ แบบ U-Shape/ Horseshoe Style. ท่ีมา (Carnegie Mellon University, n.d.)

106 Six- or eight-foot conference tables placed end to end in the room to form the shape of a U. Chairs are placed around the outside of the letter “U”. Small groups that require conversations between the presenter and audience, as well as conversations between the participants (Fine Speakers Bureau,2007). 8. Cabaret Style. ภาพท่ี 4.8 ภาพลกั ษณะการจดั โตะ๊ แบบ Cabaret Style. ทมี่ า (Kings House Business Centre, 2008) This table setting style uses for special events suited for round tableseating, as well as training sessions and workshops that involve group breakouts(Kings House Business Centre, 2008).

1079. Herringbone Style. ภาพท่ี 4.9 ภาพลกั ษณะการจัดโตะ๊ แบบ Herringbone Style. ทมี่ า (Fine Speakers Bureau,2007) Appropriate when the meeting is an informational type presentation. Thepresenter is providing the information, with some dialogue with the audience.Herringbone creates a more enclosed type of feel for the presenter andaudience (Fine Speakers Bureau,2007). 10. Chevron or “V” Shape. ภาพที่ 4.10 ภาพลกั ษณะการจดั โตะ๊ แบบ Chevron or “V” Shape Style. ทม่ี า (Fine Speakers Bureau,2007) The chevron arrangement allows discussion among small groups ofparticipants during or immediately after a larger group activity. Chevron creates amore enclosed type of feel for the presenter and audience. (Fine SpeakersBureau,2007)

108Describing size and dimension The way how to talking about size and dimension; A. It’s 6 metres wide and 12 metres long. It’s 6 metres by 12 metres. B. It’s squarel rectangular/round. It’s L-shaped. It’s shaped like an H. C. It has a seating capacity of sixty. D. It can take up to sixty people. ภาพที่ 4.11 Size and Dimensionที่มา Harding & Henderson, p.112-113

109ภาพที่ 4.12 Hilton Meeting Room Layouts.ท่มี า (Millennium Hilton, Bangkok,2010)

110ภาพที่ 4.13 Events Facilities and Hilton Meeting Rooms. ทีม่ า (Millennium Hilton, Bangkok,2010)

111ภาพที่ 4.14 Grand Ballroom Hilton Meeting Room Layouts. ท่ีมา (Millennium Hilton, Bangkok,2010)

112ภาพที่ 4.15 Hilton Meeting Room Layouts (Level 30). ที่มา (Millennium Hilton, Bangkok,2010)

113Talking about contents.The way how to talking about the contents of a room. It’s got a flip-chart and a video. It containsIt’s equipped with in boardroom- style for a cocktail It’s set out party. It’s arrangedตารางท่ี 4.1 แสดงให้เห็นการพดู และบรรยายวัสดุ-อปุ กรณท์ ่ีอย่ใู นห้องและแบบการเซท็ โตะ๊ ท่ีมา Harding & Henderson, p.112Conversation between the Conference and Banqueting Manager of the hotel andthe Conference Co-ordinator of ABC Company.Hotel: Good morning, sir. Before we go and look at the rooms, I’ll just tell you a little bit about them. If you’d just like to lookABC Company: at this plan.Hotel: Thank you. I’ll make some notes, if you don,t mind. Sure. Now, I think the Grand Ballroom is going to be the mostABC Company: suitable for your conference.Hotel: Yes, I thought so when I saw your brochure.ABC Company: It’s a very attractive room. This room is larger than the others.Hotel: Great. How big is it exactly? Let me see….It’s thirty-three metres length and eighteen metres width.

114ABC Company: I see. Thirty-three by eighteen. Thank you. And what is the seating capacity?Hotel: Depends on your table setting. If you arranged in theater style, It can take up to six hundred people.ABC Company: And does it have a public address system?Hotel: Yes, it does. Our conference rooms have all new technology equipments.ABC Company: Perfect. So, can I get the conference package on this room, please?Hotel: Certainly.ABC Company: Thank you.Hotel: You’re welcome.Glossary of Event Planning Terms.A/V : Audio visualAcrobat Reader :Software that can be downloaded free of charge from the Internet to open files with graphics.Across the Board :Includes everything; inclusiveADA : Americans with Disabilities Act U.S. legislation passed in 1992 requiring public buildings to make adjustments meeting minimum standards to make their facilities accessible to individuals with physical disabilities.Advanced deposit : Requirement by some hotels to receive full or partial payment in advance.

115Affiliate : Sub-group holding a block of rooms or event in conjunction with the main meeting or convention.Agency : Third party or meeting planning company that conducts business on behalf of the end user group.Air walls : Moveable barriers that partition large meeting rooms into several smaller meeting rooms. May be sound resistant, but not totally sound proof.Airport Property : Hotel located in proximity to an airport.Aisle : Space between sets of tables, chairs, or booths/stands to allow passage of attendees. Also referred to as: Gangway.All Space Hold : All function space reserved for one client.Allotment : A requested number of rooms, for a specific period of time, at a particular hotel, that a leisure operator's group intends to occupy.American Plan : A hotel rate that includes a bed and three meals.Ancillary Conference Center : A readily identifiable conference center located within the physical plant of larger hotels and resorts.

116Association : An organized group of individuals and/or companies who band together to accomplish aAttrition common purpose, usually to provide for the needsAudience Left or Right of its members.Auditorium Set UpAuthorized Signature : Negative difference between contracted block ofBack Drape guestrooms and number of rooms consumed.Back Projection : Directions relative to stage positions from theBackdrop audience perspective reverse of stage left or right. : Chairs set in rows facing a stage, head table or speaker. Also referred to as Theater Set Up : Signature(s) of individual(s) who have the authority to charge items to a master account for a function or program. : The audience's attention will be zeroed on the speaker with enhanced concentration and retention. : Image projected on the back surface of a screen which is placed between the viewer and the projector: Also referred to as: Rear Screen Projection. : Drapes, curtains, or fabric panels at the back of a stage, speaker's table, or exhibit booth.

117Bandwidth : The amount of information that can be transmitted in an information channel such as aBanquet Covers telephone line, ISDN, or Ethernet. Higher bandwidthBanquet Round means that images and sound will load more quickly for use in videoconferences or on the Internet.Black Tie Required Dress Blackout Dates : The number of meals served at a banquet function. Black-Tie Optional : Round table used for meal service; depending on the diameter, can comfortably seat up to 12 persons. 1.) Round of 8, 60”, also called 5 footer. 2.) 66” Round, newer compromise size, seats 8 to 10. 3.) Round of 10, 72”, also called 6 footer. : Dinner jacket, bow tie, and cummerbund for the men and formal evening dress for the women. May include national dress. In the U.S. and Canada, Black Tie indicates tuxedo. : Dates that are unavailable to a wholesaler or travel agent to sell. They normally refer to dates in local demand or in house group bookings which make it prohibitive for additional rooms through these sources to be accepted. : Men can wear a tuxedo or dark business suit; for women a long, formal gown or a shorter, elegant dress or suit.

118Block : 1) (noun) Number of rooms reserved for oneBreak-Out Room group. 2) (verb) to assign space.Break-Out Sessions : Smaller meeting rooms used when a largerBusiness Attire session divides into smaller groups for discussionsBusiness Casual and workshops.Business Center : Small group sessions, panels, workshops, or presentations, offered concurrently within the meeting, formed to focus on specific subjects. The meeting is apart from the general session, but within the meeting format, formed to focus on specific subjects. These sessions can be arranged by basic, intermediate, or advanced; or divided by interest areas or industry segment. : Business suits or jackets with shirts and ties for men and day dresses or suits for women; usually taken to mean office and not recreational wear. Can include informal forms of national dress. : A style of dress that is less formal than the standard office attire of suit and tie, pant suit or dress. : Office Service Center with capabilities to copy, fax, access electronic messages, etc.Capacity Chart : Overview of a hotel's meeting room offerings including the meeting room names, dimensions,

119 square footage, ceiling height, and a selection of seating style capacities in an easy-to-read format.Casual Attire : Sports shirt (possibly with jacket) for men; resort wear for women.Chevron Setup : V-Shape Setup.Classroom Seating : Arranging a conference room with both tables and chairs. Tables lined up in rows, one behind the other, with chairs facing head table. Also referred to as: schoolroom setup, standard schoolroom setup.Clinic : Workshop-type educational experience where students learn by doing.Colloquium : Informal participatory discussion on group- selected topics.Concurrent Sessions : Multiple sessions scheduled at the same time; Programs on different themes or subjects offered simultaneously.Conference Dining : Included in the CMP and other conference packages. Food and beverage services oriented to the special needs of conference groups. Typically served in a designated conference dining room, conference dining includes buffet selections for breakfast, lunch and either a la carte or buffet service for dinner. Many conference centers also offer special dining events and private dining for a surcharge.

120Conference-Style Setup : Chairs are arranged around one table. Also referred to as: board-of-directors setup, boardroom setup. Often confused with the Hollow SquareConfirmation : A written confirmation of a room reservation.Connecting vs. Adjoining : Rooms with a door connecting two rooms vs. side-by-side rooms.Consumed Nights : The true number of guest room nights accrued at a hotel.Consumer Show : Exhibitions open to the public usually requiring an entrance fee. Also referred to as: Gate Show or Public ShowContinuous Breaks : Included in the CMP and other conference packages. Refreshment areas often referred to as \"kiosks\", contiguous to the meeting rooms that are continually replenished while conferences are in session. This allows conferees to break at will, in groups or individually, with the assurance that refreshments are always available to them.Cot (Rollaway) : A portable bed which can be brought into a room for temporary use.Covers : Actual number of meals served at a food function.Crescent-Round Setup : Uses 60-, 66- or 72-inch (152-, 168- and 183- centimeter) diameter rounds with seating on two

121 thirds to three quarters of the table and no seating with its back to the speaker. Used for banquet-to- meeting or meeting-to-banquet quick set. Also referred to as: buzz style setup or half-moon seating.Cut-Off Date : A date where any remaining guest rooms in a group block are given back to the house for general sale.Dais : Raised platform on which the head table is placed.Day Package : Meeting package for day meetings or local attendees for a group that is meeting at the property with guests overnight.Dedicated conference space : Rooms planned and located specifically for business meetings with furnishings, lighting, technology, and services designed to support productive meetings.Definite : A form of binding agreement, either a sales contract, banquet event order or affiliate confirmation letter that has been signed by both the hotel representative and the customer.

122Definite vs. Tentative : A signed contract vs. unsigned contract.Delphi Diagrams : Digitized floor plan images of hotel meeting and function space. Meeting planners can download free software to create a seating style set-up of their choice. (Not available at all Hilton Family hotels).Dine Around : Use of a number of restaurants in a destination with reservations and billing arrangements to one particular client.Direct Bill : An arrangement with a hotel's accounting department to bill an organization directly for all charges incurred by a guest or meeting.DMP Day Meeting Package : Complete meeting package without overnight guest rooms or dinner.DOS : Director of Sales.Double : A guestroom that has one bed for two people.Double/Double : A guest room that has two double beds.Downstage : Area of stage closest to audience. Reverse of upstage.Drayage : Transport and storage of freight and exhibits.Easel : Portable three-legged stand used to hold signs, boards, posters, etc.

123Ergonomic Design : Refers to furnishings, especially tables and chairs that are specifically designed to provide maximum comfort alertness in a conference environment.Exhibits : Specific area designated by booths or tabletop displays to sell or showcase products and/or services.Exposition Service Contractor : Supplier of booth equipment, rental furniture, floor coverings, labor, drayage, and signs for exhibits and tradeshows.Fascia Board : Booth/Stand signs.Flip Charts :Large pads on a tripod stand used by speaker for illustrations or note taking.Floor Limit :The amount of weight usually in pound per square foot that the floor can support. Used primarily in Ballrooms and Exhibit halls when working with exhibit shows.Force Majeure Clause : Contract clause which limits liability should a performance be prevented due to disruptive circumstances beyond control.

124Gala Dinner : Outstanding social event of the conference, usually in the evening with entertainment or speeches after a formal meal.General Session : A meeting open to all those in attendance at a convention. Also referred to as: plenary session.GRIP : Automated cross-reference of group registration lists against hotel rooms reserved in select Hilton properties. Eliminates the tedious and labor intensive process of manually reviewing lists to identify the source of reservations made outside the block for a particular event.Ground Operator : A company that handles arrangements for land transportation.Group Room Block : The number of guest rooms held for a specific group.Group Value Dates : Special offers for guest rooms associated with meetings.Guarantee : The minimum number of meals to be paid for by the client, even if some are not consumed. Most guarantees are required 48 hours in advance of the function.Guaranteed No-Show : A room that was guaranteed, but the guest did not show up and did not call to cancel. The hotel can bill the guest for one night's room and tax.

125Guaranteed Payment Reservation : Guarantee by a travel agency or company to pay for a guest room. The reservation usually does not have a credit card securing the booking, or is guaranteed by a card that does not belong to the individual staying at the hotel.Guest List Manager : Online tool which allows group attendees (depending on their level of access) to book multiple reservations online at one time, view, print, and manage guest lists as well as view room count summaries for an established group block at any of the Hilton Family of Hotels.Head Table : Table used to seat VIPs, speakers, and other dignitaries, often elevated on a riser or stage.Headquarters Hotel : Main block of rooms and usually venue for major events of a meeting or convention utilizing more than one hotel in a city.Herringbone Setup :Rows of chairs or tables slanted in a V-shape facing a head table, stage or speaker. Sometimes referred to as chevron. Same as: V-.History : Revenue, room block, and logistics information on a groups past meeting(s).Hold Harmless : Clause in contract ensuring that a group, facility or company will not be responsible in the event of a claim.

126Hollow Square Setup : Tables set in a square (or rectangle) with chairs placed around the outside of the table. Center (inside) tables is hollow.Hospitality Suite : Room or suite of rooms used to entertain guests OR an event in the US usually separate from the exhibit, in which refreshments are served and exhibitor personnel and visitors socialize.House Phone : A telephone in a hotel's public area that can connect a guest to any other phone in the hotel.IBT : Individual Business Travel.Internet Service Provider (ISP) : A service that provides access to the Internet.Inventory : The amount of guest rooms available to sell at a particular hotel.Janus Board : Video display of daily schedule of events.Joiner : Additional person staying in a guestroom.Key Contact : Meeting planner and associates directly involved in the planning and execution of a meeting or convention.Keynote : Opening remarks or presentation at a meeting that set the tone or theme of the event and motivates attendees.

127Lectern : A stand with a sloping top for speaker's papers, that either rests on the floor or on the table.Master Account : An account to which all specified charges for a certain group should be applied.Media Technician : A full time professional who operates and maintains audio/visual equipment and advises presenters on its proper use.Meeting Planner : An individual who plans meetings foran organization.Mission Statement : A goal or objective which the company as a whole works towards.MMP : Modified Meeting Package. Refers to a conference package that has been altered slightly from the standard CMP. Typically, an MMP is a full conference package with the exception of one meal (dinner in most cases).Move-In/Move-Out Dates : Dates set for installation/dismantling of anexposition.Non-Residential Center : A type of conference center that offers all of the components of a conference center except overnight guest rooms.No-Show : A guest who fails to appear for a reservation without canceling.

128Organizational Official : Top level attendees not directly involved in the planning of the meeting.Over-Set : Number of covers set over the guarantee. Paid for by the client only if actually consumed.Pace Report : Room block report detailing original block and pick-up (rooms reserved or actualized) at specific intervals.Parlor : The \"living room\" of a suite.Part-Day, Day Room : A guest room reserved for a certain period of time only, usually 9am-5pm.Personalized Online Group Page :Enables group attendees to quickly and easily reserve their event guest rooms online from a customized event web page, giving them the event and hotel details, rates, dates, and more in one convenient place.Post-Convention Meeting :Debriefing of hotel performance, held with key senior management and the meeting planner.Pre-Block vs. Pre-Register :Pre blocked is a room blocked on paper or in the computer but does not show the guest registered in the room. Pre-registered shows the guest in the room but not yet checked in.